231 Relationship manager volunteer roles

Client Feedback Volunteer

Shelter Norfolk

Are you comfortable speaking with people? Would you like to gather meaningful data for Shelter while you do so?

Information about the role

In this role, you’ll be phoning people who have previously contacted Shelter for advice. The purpose is to gather feedback from them on their experience with Shelter and how that has impacted upon their housing and general wellbeing. This helps us identify the impacts our service is having, and whether there is anything we should do differently.

Location: Shelter Hub, Norwich

Suggested contribution: One day per week (can be flexible around your commitments).

Availability: Volunteering will take place at a time that suits you, within Monday-Friday, 9am – 5pm

The above is the essential information you need to know. You can apply now by clicking ‘fill in an application’ or read on more for details.

Main activities may include:

· Phoning clients around 8-10 weeks after they accessed our services.

· Asking clients set questions to gather information on their experiences with Shelter and the difference it has made to them.

· Recording the phone calls and the responses given onto our client database (CRM).

· Presenting findings from the feedback calls in an accessible format e.g. using Word or Excel.

· Identifying key findings and/or trends and sharing with a relevant team member.

This role fights the housing emergency by identifying the impacts our advice services are having on clients, as well as whether there’s any changes we should make.

Benefits of volunteering with Shelter

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experiences our volunteers bring to Shelter are valued as much as their contribution through volunteering.

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.

Your skills and experience

The volunteer in this role will need to have basic IT skills, be comfortable speaking over the telephone and be considerate of their language and tone. We also recommend the volunteer to have some resilience to potentially challenging conversations. But the most important thing is that you care about fighting the housing emergency!

Supporting you

· You will be provided with an induction into your role, access to relevant learning and a copy of our volunteer handbook.

· The role, including learning and communications, are flexible, so can be tailored so they best suit your needs and preferences.

· You will be able to claim reasonable volunteering expenses in line with Shelter’s volunteer expenses policy. Where financial circumstances would be a barrier to volunteering, we may be able to offer these funds in advance.

· You will be able to access our volunteer support package, including our colleague assistance programme and Shelter’s network of mental health first aiders.

Next steps

You can apply for this role by clicking ‘fill in an application’. If you need to apply by an alternative method, please contact us to see what options are available.

We will then get back to you about your application. Shortlisted applicants will have a recruitment conversation to discuss the role further.

Upon offer of role, you will be asked to declare any unspent convictions and complete a basic level Criminal Record Check. Having a criminal record does not automatically mean you can’t volunteer with us. We will have a conversation with you to discuss the convictions in relation to the role you have applied for. Sometimes it may limit the ways you can get involved. Please contact us if you require more information.

For more than a century, the RAF Benevolent Fund has stood beside the RAF Family;
through war and peace, hardship and change. From the first day in uniform to the final
years of life, we have been a constant source of emotional, practical and financial support.
Today, our work reaches serving personnel, veterans, families and the bereaved in more
than 30 countries.
As the demands on the RAF Family grow in complexity and urgency, so too must the resilience
of the charity that serves them. Our ability to provide life-changing support, whether keeping a
family in their home, helping veterans navigate injury or isolation, or walking beside the
bereaved, relies on strong, stable and sustainable income streams. Therefore, we are seeking a
Trustee with significant fundraising expertise to help shape and strengthen our long-term
financial future. The successful candidate will join our diverse and highly skilled Board and
Fundraising, Communications and Engagement Committee to:
• play a key strategic role in supporting our fundraising vision and strategy
• provide strategic input into fundraising plans and campaigns
• support and advise on income generation, donor engagement and partnerships
The full role description can be found on our website here. The role is voluntary, however
reasonable out-of-pocket expenses are paid. We will provide the successful candidate with a
bespoke induction programme and relevant training / development.
Interested?
We would love to hear from you if you have the experience and passion we are seeking.
Please send an up-to-date CV and covering email / letter outlining your background, skills,
experience and interest in the role. Email address and contact details can be found on our website. If you have any questions about the role or would like to have an informal
discussion prior to applying, please contact Lisa (information on website).
We welcome applications from anyone who has the experience we are seeking, irrespective of
background, community, industry or protected characteristics. If you require any reasonable
adjustments as part of your application process, please let us know. You must be eligible to be
a charity trustee under UK law to be considered for this role. We operate safer selection
practices; this will involve the successful candidate being required to have a Disclosure and
Barring Service check.
Applications will be considered on a rolling basis, and this position will remain open until we
have found our ideal candidate. No agencies please.

Job Title:        Social Media Lead

Job Type:         Voluntary

Hours: 14 hours per week

Reports to: Executive Director

Location: Home Working/fully remote

Who we are:

ARFID Awareness UK are the UK’s only charity dedicated to raising awareness and furthering information about Avoidant Restrictive Food Intake Disorder (ARFID). A not-for-profit; we work to provide individuals, parents and medical professionals with up-to-date relevant information, research and support.

Can you help us?

ARFID Awareness UK are looking for a passionate and innovative Media and Communications Officer to join our dedicated team.  In this role, you will be at the forefront of our efforts to raise awareness and understanding of Avoidant/Restrictive Food Intake Disorder (ARFID) through compelling storytelling and strategic communication. We seek an individual who is not only skilled in media relations and digital communication but also deeply committed to our mission of supporting individuals and families affected by ARFID. If you have a flair for creative content creation, a strategic mindset, and a desire to make a meaningful impact, we invite you to be a part of our journey in transforming lives and fostering awareness.

The role:

Content Creation:

• Develop engaging and informative content for various platforms, including websites, newsletters, blogs, and social media to promote awareness of ARFID.
• Create multimedia materials, including graphics, videos, and infographics, to effectively communicate our message and reach diverse audiences

Social Media Management:

• Manage and oversee all social media accounts, including Facebook, TikTok, Instagram, and LinkedIn, to enhance our online presence and engage with followers.
• Respond to queries, comments, and messages across all social media platforms promptly and professionally, fostering positive interactions and building community

Media Relations:

• Build and maintain relationships with journalists, bloggers, and influencers to promote ARFID Awareness UK and its initiatives through earned media coverage.
• Draft press releases, media kits, and other materials to effectively communicate news and updates about the organisation as required

Strategic Communication:

• Collaborate with the leadership team to develop and implement a comprehensive communications strategy that aligns with the organisation’s goals and objectives.
• Monitor and analyse media coverage and social media engagement to assess the effectiveness of communication efforts and make data-driven improvements

Event Promotion:

• Support the planning and promotion of events, workshops, and campaigns, ensuring effective communication and outreach to target audiences.
• Create promotional materials and outreach strategies to maximize participation and engagement for events

Crisis Communication:

• Assist in managing crisis communication by developing timely and appropriate responses to issues or inquiries that may arise in the media or on social media

Experience:

• Proven experience in a media, communications, or public relations role, preferably within the non-profit or healthcare sector.
• Demonstrated experience in managing social media platforms and engaging with diverse audiences effectively.
• Experience in content creation, including writing press releases, articles, and digital content for various channels.
• Previous involvement in organising and promoting events or campaigns is advantageous

Person Specification:

• Successful candidates must demonstrate a significant number of the following:
• Exceptional written and verbal communication skills, with the ability to tailor messaging to various audiences.
• Strong interpersonal skills, with a friendly and approachable demeanour for engaging with the community and media.
• Excellent organisational abilities, with a keen eye for detail and the capacity to manage multiple projects and deadlines simultaneously.
• A creative thinker who can generate innovative ideas for content and campaigns, with a passion for storytelling.
• Ability to work collaboratively as part of a team while also demonstrating initiative and independence when required.
• Flexibility to adapt to changing priorities and work in a fast-paced environment, demonstrating resilience and problem-solving skills
• A genuine interest in and understanding of Avoidant/Restrictive Food Intake Disorder (ARFID) and its impact on individuals and families.
• Proficiency in using design software (e.g., Canva, Adobe Creative Suite) for creating visuals, as well as skills in video editing tools.
• Familiarity with analytics tools to measure the effectiveness of social media campaigns and communication efforts

Qualifications:

• Relevant certifications in social media management, digital marketing, or public relations would be an advantage.
• Continuous professional development in communications and media trends

Join our team and contribute to driving the mission of AFRID Awareness UK forward, ensuring that our message reaches those who need it most while fostering a supportive community around ARFID.

We're looking for Reception volunteers across our offices in South West Surrey: Cranleigh, Farnham, Godalming, Guildford, Haslemere. 

What will you do?

• complete an introduction to Citizens Advice and training for your role
• welcome clients and other visitors to the local Citizens Advice
• explain to the client how long they might be waiting and what will happen and give out a form for clients to fill in
• type up information from the client form onto a spreadsheet or database
• answer the telephone, reply to emails and post
• help with the day to day running of the Citizens Advice service

What’s in it for you?
• gain and build on valuable skills and experience such as communication, IT skills and working in a team
• increase your employability
• contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
• work with a range of different people, independently and in a team.

And we’ll reimburse your travel expenses too.

What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
• be friendly and approachable
• be non-judgmental and respect views, values and cultures that are different to your own
• have good IT skills
• be calm under pressure
• be willing to learn about and follow the Citizens Advice aims, principlesand policies, including confidentiality and data protection
• be willing to undertake training in your role

How much time do you need to give?

We ask for a commitment of 1 day a week for 12 months at least.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.
If you are interested in becoming a customer service volunteer / reception volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.

Contact details
To apply, please email to request a Volunteer Application Form.

Roll Models CIC is a community for women and marginalised genders, built around the belief that getting outside, riding bikes and doing adventurous things together can change how we see ourselves and what we think we’re capable of.

We create welcoming pathways into cycling and outdoor adventure through mentorship, skills-sharing, and community events. Our aim is to reduce barriers to participation and help more women, trans and non-binary people build confidence, skills, independence and lasting connections through cycling and time outdoors.

In just two years, Roll Models has grown from a pilot mentorship programme of 25 participants in 2025, to a mentorship cohort twice the size with a wider community of over 100 people attending events and workshops in 2026, with demand exceeding our current capacity. We are now at an exciting point in our development: the model is working, the community is growing, and we want to build the organisational foundations to support that growth sustainably.

We are looking to convene a voluntary Steering Group to help shape the strategic direction of our fledgling organisation, with a view to formalising a Board in Spring 2027 (there will also be opportunity to continue in a supporting role, without joining the Board).

Steering Group roles

Strategy and Governance - Filled

Roll Models has grown significantly in a short space of time, led by one paid member of staff with volunteer support. With demand for the programme limited by our current capacity, we are looking for someone to work alongside the Director as a mentor and sounding board, to focus on shaping the long-term strategic direction of the organisation.

Fundraising

There are many opportunities to grow the programme, and various funding pots we would like to apply for to activate this. We are looking for a savvy fundraiser to help us with fundraising strategy, identifying relevant opportunities, and supporting application processes.

You would support:

• Developing a fundraising strategy

• Identifying relevant funding opportunities

• Feeding into and checking over applications 

• Working with other members (ie Communications & Marketing) to shape how we tell the story for funders

Mentorship programme (2 roles)

We are looking for an experienced community leader and cyclist who is passionate about creating safe and welcoming spaces for women, trans and non-binary people in the outdoors. You will support the strategic development and running of Roll Models' core mentorship programme, working closely with the Director on the systems and structures that will allow it to grow sustainably. This is a vital role that bridges community-building, participant experience, logistics and operations.

You would support:

• Developing policies and procedures to support the running of the mentorship programme

• Planning and delivering recruitment for the 2027 cohort, including reviewing and improving the participant application and matching process

• Supporting safeguarding, inclusion and participant wellbeing processes

• Shaping the strategic direction and future development of the mentorship programme, including thinking about how the programme can support more people without losing its community-led character

Workshops and programming

Roll Models runs regular programming and skills sessions relating to cycling and outdoor adventure, including bike mechanics, navigation, kit choices, trip planning and other practical skills. We are looking for someone who can help us think strategically about how this strand of Roll Models' work develops, in particular, accessing funding to open the workshops up beyond the current cohort. This role would help Roll Models move from delivering individual workshops towards a coherent, sustainable skills programme.

You would support:

• Developing a strategic programme of skills workshops for the next 6-12 months

• Identifying skills gaps and opportunities within the community

• Supporting funding bids to resource the workshop programme

• Developing outreach and partnerships to reach people who may not already participate in cycling or outdoor recreation

• Supporting the development of inclusive and accessible workshop formats

• Helping shape DEI policies and approaches for events and workshops

• Exploring opportunities to develop workshops that could generate income while retaining accessible routes into participation

Communications & Marketing

Roll Models has grown organically and is increasingly attracting attention from the cycling and outdoor industries. We now want to be more strategic about how we communicate what we do and use our growing profile to create opportunities for the organisation and its community. We are looking for someone with experience in communications, marketing, storytelling or partnerships who can help us think bigger about Roll Models' position and reach.

You would support:

• Developing Roll Models' strategic positioning and profile by shaping a communications and storytelling strategy

• Developing content and storytelling approaches for funders and potential partners

• Developing relationships with industry and community partners

• Helping Roll Models communicate its impact beyond being "just" a cycling club

• Identifying opportunities for media, speaking, events, festivals and other platforms that can raise the profile of Roll Models and the wider issues we work on

This is an opportunity to help shape how Roll Models is understood and positioned as it grows.

Finance and sustainability

Roll Models has begun generating income through its mentorship programme and events, alongside grant funding and industry support. As we grow, we want to develop a stronger understanding of our finances and build a model that can sustain the organisation beyond short-term grant funding. We are looking for someone with experience in financial planning, budgeting, business development, social enterprise or organisational sustainability.

You would support:

• Financial planning and strategy

• Developing realistic budgets and financial forecasts

• Thinking strategically about income generation and pricing, and subsidising low-cost participation

• Helping develop appropriate financial policies and processes

• Working with the Director to understand when and how Roll Models can invest in capacity and paid roles

For more information and how to apply, visit our website.