4 Service delivery analyst volunteer roles

About Us

Tell My Truth and Shame the Devil C.I.C. is a survivor-led community interest company dedicated to exposing the impact of childhood trauma, abuse, neglect, addiction, mental health struggles, and family dysfunction within Black communities and beyond.

Through podcasts, survivor stories, education, events, research, coaching, advocacy, and community support, we help individuals heal, break destructive cycles, and build stronger families and communities.

As we continue to grow nationally and internationally, we are seeking a Volunteer Central Operations Director to create structure, accountability, and operational excellence across all volunteer departments.

Job Purpose

The Volunteer Central Operations Director serves as the operational backbone of the organisation, ensuring departments, projects, and volunteer teams work efficiently, meet deadlines, and deliver measurable outcomes.

The role oversees project delivery, performance monitoring, reporting systems, KPI tracking, volunteer accountability, and cross-department coordination, helping turn organisational vision into effective execution.

Key Responsibilities

• Lead and coordinate organisational operations across all volunteer departments.
• Manage the Central Operations Team, including Analysts, Coordinators, and Assistants.
• Oversee project delivery, ensuring milestones, deadlines, and objectives are achieved.
• Monitor organisational performance, identify risks and bottlenecks, and implement solutions.
• Establish accountability systems, workflows, reporting processes, and operational procedures.
• Develop and maintain KPI dashboards, departmental scorecards, and performance reports.
• Track volunteer engagement, project progress, fundraising outcomes, and organisational impact.
• Facilitate communication and collaboration between departments.
• Lead operational meetings and support monthly performance reviews.
• Produce reports, risk assessments, and recommendations for senior leadership.
• Support implementation of organisational priorities and strategic initiatives.
• Mentor department leaders and promote volunteer engagement, wellbeing, and retention.
• Foster a culture of accountability, professionalism, collaboration, and continuous improvement.

Skills & Experience

• Experience leading teams, projects, programmes, or organisational operations.
• Strong project management, organisational, and planning skills.
• Ability to manage multiple priorities and coordinate cross-functional teams.
• Experience developing systems, processes, KPIs, dashboards, and reporting frameworks.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent written and verbal communication skills.
• Experience building stakeholder relationships and facilitating collaboration.
• Ability to motivate, support, and manage volunteers and team leaders.
• High levels of professionalism, integrity, accountability, and attention to detail.
• Comfortable working independently within a remote environment.
• Proficiency with tools such as Google Workspace, Microsoft Office, Trello, Asana, ClickUp, Airtable, Notion, Slack, and Teams.
• Experience in charities, CICs, volunteer-led organisations, operations management, programme management, or community development is desirable.
• Understanding of trauma-informed, survivor-led, or social impact organisations is beneficial.
• Passion for social impact and commitment to our mission.

Volunteer Benefits

• Opportunity to help build a national survivor-led movement.
• Executive leadership experience.
• Leadership training and mentoring.
• Professional references upon successful service.
• Opportunity to influence organisational strategy.
• Meaningful social impact and legacy-building work.
• Potential future paid leadership opportunities as the organisation grows.

Additional Notes

This role may not be suitable if you:

• Prefer low-responsibility volunteer work.
• Dislike reporting, accountability, or performance tracking.
• Are seeking immediate paid employment.
• Are uncomfortable using data and analysis to support decision-making.

To Apply

Please send:

• Your CV, portfolio, or LinkedIn profile (if available).
• A short introduction about yourself.
• Why this mission resonates with you.
• Relevant experience, skills, ideas, or vision you would bring to the role.

Inclusive Boards is delighted to support University of Birmingham Guild of Students in their search for their next Chair of Trustees. 

The Guild of Students plays a key and pivotal role in the student experience at Birmingham, offering a range of services and activities which not only help to attract students to the University, but which also contribute to a vibrant student experience, as well as supporting the wider sense of community and belonging.

The breadth of the Guild’s service and activity portfolio is comparable with other large students’ unions in the Russell Group and as an organisation the Guild is well regarded within the sector. As leaders in the field, the Guild has paved the way in key areas such as representation, student groups and societies, social opportunities, events and activities.

About the Chair opportunity

This is a brilliant opportunity to join an award-winning, multifaceted, and complex charity as our next Chair of Trustees. The Trustee Board is collectively responsible for overseeing the affairs of the Guild and ensuring that the Guild works for and with its membership in all that it does.  The Chair’s role is to steward this at the highest level. They act as a role model for the Board, maintaining the highest standards of good governance, with a focus on strategy, risk, and long-term sustainability.

They must ensure a culture of inclusion, trust, and openness where all Trustees contribute their views and expertise, and champion student democracy. The Chair will work closely with the President and Chief Executive Officer, supporting them to achieve the aims and objectives of the Guild’s strategy and vision, and ensure the Guild meets the needs of its diverse student membership.

We are in the final year of the Guild’s 2022-27 strategy (aligned to the University’s priorities under its strategic framework, ‘Birmingham 2030’), making this a formative time as we look beyond 2027, in a challenging time for the Higher Education sector. We are seeking skilled leadership to continue to support us to deliver excellence and are, therefore, looking for an experienced non-executive, with demonstrable experience of supporting organisations at Board level.

The Guild values applications from a wide range of backgrounds that are reflective of the full diversity of Birmingham’s community, in particular from Black, Asian, and minoritised ethnicities as we seek to continually enhance diversity within our governance structures.

We would encourage candidates with current or previous experience in charities or the public sector, with experience of chairing meetings and of non-executive leadership, to apply. A connection to the Guild or University and/or to the West Midlands area is also beneficial, but not essential. Full details are outlined in the role description and person specification.

Non-Executive Director (Board member) 

Positive Money is a leading international think tank and campaign organisation working to redesign our economic system for social justice and a liveable planet. We publish research, advocate for our proposals with politicians, policymakers, and the press, collaborate with civil society, and mobilise our community of supporters with digital campaigns. We work across six key areas: racial economic justice, finance and democracy, green finance, the future of money, housing, and macroeconomics.

We are seeking up to 4 new Non-Executive Directors (NEDs) to join the board of Positive Money UK. Our board is a non-executive body responsible for the organisation’s vision, mission, strategic direction, finances and governance. These positions are voluntary and unremunerated. Our board meets four times per year at our office in Vauxhall, and NEDs also support the organisation via membership of occasional working groups, or in reviewing policies or other documents.

We are looking for people who will bring strategic insight and either have, or wish to develop, a good understanding of governance. At a time when the funding landscape for our sector is volatile, we are also seeking people who can bring insight, experience or new connections to our fundraising efforts. We are also seeking a candidate with a strong finance background to take over from our current Non-Executive Finance Director, who will be retiring at the end of his term by the end of 2027. We are not seeking all these attributes in each candidate, and recognise that different candidates will bring different strengths and skillsets. See our application pack (link below) for full details

We are committed to diversity, equity, inclusion, and accessibility and aim to dismantle oppression in all areas of our work. If you have any questions or considerations you would like us to accommodate in the recruitment process, please contact us.

Contract: Voluntary unremunerated position

Time commitment: Attendance at four board meetings annually, including at least three in person. NEDs may also be asked to review policies, proposals or other documents for the organisation or serve on occasional working groups. NEDs generally spend 3-5 hours per month on Board work.

Deadline: Closing date for applications is 9am Mon 7th Sept with interviews held on Wed 16th Sept

There will also be an open webinar on Wed 26th August at 6pm at which some current board members and Co-ED’s at Positive Money will speak a little more about the organisation and the role, and take questions.

Start Date: We aim to appoint new NEDs formally at our Dec board meeting. We may also invite successful candidates to attend some upcoming strategy development sessions this autumn, see application pack for dates and further details.

How to apply: Please visit our website vacancies page to view a full application pack and details of how to apply.