496 Service management volunteer roles

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. 

Please note you must be over 18 to apply for this role.

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need.

Please note you must be over 18 to apply for this role.

Across the UK, our volunteer groups play a vital part in supporting people affected by MS, bringing people together and connecting our local MS communities.

As a Communications Volunteer you’ll play a key role in promoting your group to people in your area affected by MS, and helping them feel connected. You could be editing newsletters, responding to information requests, or developing engaging content for social media — depending on what the group needs.

In this role you’ll develop your writing skills, and gain experience of communicating across a range of digital channels.

Most importantly you’ll be helping us engage with lots of people and get the word out to people with MS about support to help them live their lives to the full.

Why we want you

As one of our wonderful volunteers, you can get involved in:

• providing support and services to the MS community
• increasing awareness of, and delivering resources to, people affected by MS
• raising vital funds to help stop MS
• boosting our community voice by advocating for MS research and policy.

What you will be doing

• Creating content for, promoting and moderating group social media channels
• Writing and editing newsletters and promotional materials in line with brand guidelines
• Updating group information resources
• Supporting the group’s shared responsibility for designing and delivering services and activities

The skills you need

• Skills and/or experience in what you'll be doing
• Commitment to MS Society policies and procedures
• Confidence in using Microsoft Office, the internet and email will be required for some volunteer roles
• Compassion and sensitivity
• Ability to maintain confidentiality when required
• A willingness to support the work of MS Society and be a positive representative for the MS community

What's in it for you:

• You’ll be part of our amazing volunteer network
• You’ll develop new skills, which can improve your CV and employability
• You'll be making a real difference to people's lives
• You’ll get a say in influencing our work
• You’ll receive a Volunteer Welcome Pack
• You’ll have an induction to your role
• You’ll get support from your Volunteer Manager
• You’ll gain access to Learning and Development opportunities
• You’ll be reimbursed for any expenses while carrying out your role

Volunteer Operations and Compliance Volunteer

Where Fawcett Estate Community Hall, Clapton, Hackney

Hours: 6 to 8 hours a week, across 2 to 3 days in the office

Who we are

Children with Voices started over 20 years ago with one woman, a community hall and a belief that no child in Hackney should be forgotten. Our founder Michelle began with a Winter Wonderland for local children at London Fields School, covered by the Hackney Gazette, after being named Family Mosaic Inspirational Tenant of the Year. She has not stopped since.

Today we are a registered charity at Fawcett Estate Community Hall in Clapton, running a Community Food Hub, Jumping Beans, SEND support, alternative education and work in local schools. Over 100,000 children and families have come through our doors. Our work has been featured on BBC, ITV and Channel 4, and we have been recognised with a Pride of Britain Award and a Points of Light Award. What we are proudest of is that families still knock on our door knowing someone will answer.

Who this role suits

A retired operations, compliance or quality manager. Someone from a regulated sector who knows what good governance looks like in practice. Anyone who has kept an organisation running smoothly and would enjoy doing it again somewhere it matters.

What you will be doing

• Helping coordinate day to day operations across our programmes so the week runs smoothly

• Reviewing our processes and suggesting where we could work better with what we already have

• Keeping our policy library current, including safeguarding, data protection and health and safety

• Helping prepare clear information for our CEO and Trustees so they can see how things are running

• Flagging anything that looks like a compliance or safeguarding risk, promptly and to the right person

What you will need

Experience of running or coordinating operations somewhere with real accountability. An eye for detail and a habit of writing things down. Comfort with documents, spreadsheets and shared drives. Discretion, because you will see sensitive information about families and staff.

What you will get from us

Real influence over how a growing charity works. A seat at the table with our leadership team. Proper support, so you are never left to figure it out alone. A personal reference, and the satisfaction of seeing an organisation run better because you are in it.

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. 

Please note you must be over 18 to apply for this role.

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. 

Please note you must be over 18 to apply for this role.

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. 

Please note you must be over 18 to apply.

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need.

Please note you must be over 18 to apply for this role.

Job description

As Clinical Lead, you will provide professional oversight, guidance, and liaison for all cultural and emotional therapy initiatives within the organisation. You will work closely with membership, engagement, and programme teams. This role blends strategic leadership, operational management, and community-facing support to build safe, transformative, and accessible therapy systems.

Experience Qualification and Requirements

Essential / Highly Valued Experience

• Professional qualification and current registration in Clinical Psychology, Counselling Psychology, Psychotherapy, Counselling, or a closely related discipline (e.g. HCPC, BACP, UKCP, BABCP, or equivalent)
• Demonstrable experience providing trauma-informed therapeutic support, with strong understanding of how trauma, culture, identity, and systemic factors affect emotional wellbeing
• Sound knowledge of safeguarding frameworks, risk management, and ethical practice within clinical, voluntary, and community-based settings
• Working understanding of GDPR and data protection principles, particularly relating to confidential health and safeguarding information
• Experience supervising, mentoring, or providing reflective practice to clinical practitioners, facilitators, or volunteers (including non-clinical staff delivering emotional support)
• Ability to assess risk, respond calmly to complex or sensitive situations, and provide clear, proportionate clinical guidance
• Strong organisational skills, balancing strategic oversight with operational input in a volunteer or resource-limited environment
• Excellent communication skills, including the ability to explain clinical concepts to non-clinical audiences and work collaboratively across teams
• High levels of professional integrity, emotional intelligence, cultural humility, and commitment to inclusive, ethical care

Main Responsibilities/ Key Duties

• Provide strategic and hands-on clinical oversight to ensure the effective delivery of culturally informed emotional and therapeutic services. Ensure that programmes are safe, ethical, inclusive, and responsive to the diverse needs of members.
• Oversee the planning, delivery, and evaluation of emotional wellbeing and therapeutic services, ensuring that interventions are culturally appropriate, trauma-informed, and aligned with the organisation’s mission and values. This includes supporting programme design, session structures, referral pathways, and evaluation frameworks to promote positive member outcomes.
• Liaise closely with therapists, facilitators, programme leads, and safeguarding officers to ensure consistent alignment with clinical governance, ethical frameworks, safeguarding policies, and professional standards. Provide expert consultation on complex considerations.
• Support the recruitment, onboarding, training, and supervision of therapy facilitators and volunteers. Advising on role suitability, contributing to training content, offering reflective supervision, and promoting best practice in boundaries, self-care, and ethical decision-making.
• Review and approve therapy protocols, session guidelines, risk assessments, and safeguarding procedures, ensuring they are clinically sound, culturally sensitive, and proportionate to the needs and risks of the service users. Ensure that all therapeutic activity complies with relevant professional regulatory standards, safeguarding legislation, and data protection requirements, including GDPR.
• Monitor member wellbeing outcomes, qualitative feedback, and service impact data to inform continuous improvement, learning, and programme development. This includes identifying trends, risks, or unmet needs and advising on appropriate service adaptations.
• As the primary clinical point of contact, the role holder will provide professional oversight for complex cases, escalations, or member concerns that require clinical judgement, risk management, or safeguarding intervention, working collaboratively with internal teams and external professionals where required.

We're looking for Reception volunteers across our offices in South West Surrey: Cranleigh, Farnham, Godalming, Guildford, Haslemere. 

What will you do?

• complete an introduction to Citizens Advice and training for your role
• welcome clients and other visitors to the local Citizens Advice
• explain to the client how long they might be waiting and what will happen and give out a form for clients to fill in
• type up information from the client form onto a spreadsheet or database
• answer the telephone, reply to emails and post
• help with the day to day running of the Citizens Advice service

What’s in it for you?
• gain and build on valuable skills and experience such as communication, IT skills and working in a team
• increase your employability
• contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
• work with a range of different people, independently and in a team.

And we’ll reimburse your travel expenses too.

What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
• be friendly and approachable
• be non-judgmental and respect views, values and cultures that are different to your own
• have good IT skills
• be calm under pressure
• be willing to learn about and follow the Citizens Advice aims, principlesand policies, including confidentiality and data protection
• be willing to undertake training in your role

How much time do you need to give?

We ask for a commitment of 1 day a week for 12 months at least.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.
If you are interested in becoming a customer service volunteer / reception volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.

Contact details
To apply, please email to request a Volunteer Application Form.

Across the UK, our volunteer groups play a vital part in supporting people affected by MS, bringing people together and connecting our local MS communities.

As a Group Coordinator, you’ll take the lead in making sure your local group reaches out to people affected by MS.

The role is varied, and will enable you to further develop your leadership, management, communication, organisation and motivation skills.

About Us

Influential Stars is a purpose-driven platform connecting creators, supporters and causes through exclusive experiences, sponsored events and fundraising campaigns. We believe anyone with a BIG heart can use their influence, networks and community to make a positive difference.

Our Story

Influential Stars was founded by Lisa Connell, who is living with an inoperable brain tumour and has spent many years supporting charitable causes. The platform was created from a simple belief: when influence, connection and community come together, they can create meaningful impact.

Role and Purpose

We are looking for a friendly, organised and proactive individual to support our Creators throughout their entire journey with Influential Stars. As our Volunteer Creator Relations & Campaign Manager, you will help manage communication with Creators from their initial invitation and registration through to preparing, launching and completing their campaign. You will build positive relationships with Creators, interact with them on social media and ensure they receive the right guidance, encouragement and resources at every stage.

This role would be ideal for someone interested in creator relations, influencer marketing, digital communications, campaign coordination, fundraising or community engagement.

The role will also include onboarding newly registered Collaborators. This involves updating their personalised Canva referral poster and actioning their scheduled welcome and follow-up emails.

Full training and templates will be provided.

Key Responsibilities

● Send approved email invitations to prospective Creators. ● Follow up with Creators who have expressed an interest in joining Influential Stars. ● Respond to general Creator enquiries and direct more complex questions to the appropriate team member. ● Welcome newly registered Creators and explain the next steps in their journey. ● Onboard newly registered Collaborators using the approved onboarding process. ● Update each Collaborator’s personalised referral poster using an existing Canva template. ● Action and schedule the appropriate Creator and Collaborator emails at each stage of their journey. ● Ensure new Collaborators receive their referral information, personalised poster and relevant support resources. ● Keep Creator and Collaborator records and email tasks updated within our CRM system. ● Ensure Creators receive the relevant guides, campaign information, templates and support resources. ● Build and maintain positive relationships with Creators through email and social media. ● Engage with Creators’ content on LinkedIn, Instagram, Facebook, TikTok and other relevant platforms. ● Support Creators as they choose their campaign type, cause and experience where applicable. ● Maintain regular contact with Creators while their campaign is being prepared and is live. ● Send scheduled campaign emails, reminders, check-ins and promotional suggestions using approved templates. ● Encourage Creators to share campaign updates, engage with their chosen cause and complete their FIT List nomination. ● Work with the wider Influential Stars team to help promote live Creator campaigns. ● Monitor Creator progress and flag any concerns, unanswered communications or support needs. ● Keep accurate and up-to-date records within our CRM system. ● Follow up with Creators when their campaign ends, thank them for their involvement and share any relevant next steps. ● Encourage Creators to remain part of the Influential Stars community as Collaborators or return for future campaigns. ● Contribute ideas to improve the Creator experience, communication and engagement.

Skills and Experience Required Essential

● Excellent written communication and relationship-building skills. ● A warm, professional and encouraging communication style. ● Confidence communicating with people through email and social media. ● Strong organisational skills and attention to detail. ● Ability to manage follow-ups and keep accurate records. ● Comfortable following communication templates and agreed processes. ● Reliable, self-motivated and able to work independently. ● Passion for helping others and creating positive social impact. ● Respect for confidentiality and sensitive personal information.

Desirable

● Interest in digital marketing, influencer marketing, communications, PR, business, fundraising or events. ● Experience engaging with creators, influencers, customers or community members. ● Experience using social media for outreach, engagement or promotion. ● Familiarity with CRM systems or email campaign processes. ● An interest in charities, personal causes and social-impact initiatives. ● Familiarity with Canva. ● Full guidance and training will be provided, so enthusiasm, reliability and a genuine interest in people are more important than formal experience.

Working Arrangement

● Fully remote volunteer position for someone based in the South East of the UK - Ideally Hertforshire based or able to travel for meetings. ● Approximately 20 flexible hours per week. ● Hours should be spread across the week to ensure Creator and Collaborator communications are managed consistently. ● Occasional in-person meetings or working sessions may be available by mutual agreement. ● Ongoing guidance, templates and support from the Influential Stars team.

Why Volunteer with Us?

● Gain hands-on experience in creator relations, campaign coordination and digital communications. ● Develop valuable email marketing, social media engagement and CRM skills. ● Build experience supporting campaigns from initial outreach through to completion. ● Strengthen your CV and LinkedIn profile. ● Develop professional communication and relationship-management skills. ● Join a growing, mission-driven organisation. ● Help people use their influence to raise funds and awareness for meaningful

***Please note: this is not an internship***

Role Purpose:

Trustees provide strategic leadership, ensuring that St. George's Crypt fulfils its charitable objectives, makes a postive impact in the Leeds community, and remains financially sustainable. Trustees act collectively to safeguard the charity's values, reputation, and long-term effectiveness.

Key Responsibilities:

Governance & Strategic Leadership

• set and review the charity's strategic direction in alignment with its mission to support homeless and vulnerable individuals in Leeds
• ensure that all activiites deliver public benefit and comply with charity law, the governing document, and regulatory expectations
• monitor risks and ensure that robust governance structures are in place
• support and review the work of the Head of Finance and finance team
• oversee the external audit process, from appointment of auditors to implementation of any recommendations

Financial Oversight:

• oversee financial performance, ensuring funds are used responsibly and transparently in line with donor expectations and regulatory requirements
• review budgets, annual accounts, and financial policies, ensuring sustainability of services such as emergency shelter, addiction recovery programmes and meal supervision
• ensure effective oversight of the Crypt's financial affairs and its financial viability

Support for Senior Leadership

• provide guidance and constructive challenge to the CEO and Senior Leadership Team
• ensure leadership decisions reflect the charity's values and strategic propositions

Advocacy & Representation

• act as an ambassador for St. George's Crypt within Leeds and beyond, promoting awareness of its services and impact
• represent the charity's values of compassion, dignity and hope 

Compliance & Accountability

• ensure the charity meets all legal and regulatory obligations, including those set by the Charity Commission
• uphold confidentiality, ethics, and good governance practice at all times
• ensure the Crypt fulfils its mission and values, taking advantage of new opportunities and navigating challenges and managing risks appropriately
• ensure the Crypt has sound financial policies, controls and governance in place, and complies with these

Monitoring Impact

• evaluate the effectiveness of programmes such as residential support, training opportunities, and health and wellbeing initiatives
• ensure all services remain responsive to the needs of homeless and vulnerable people in Leeds
• give clear strategic direction, setting overall policy and goals, and monitoring progress and impact
• understand the Charities Statement of Recommended Practice (SORP) and provide guidance on accounting and financial reporting for the charity

How to apply

To make an application, please:

• download our Finance Trustee application pack 
• complete application form
• send CV 
• contact Martin Barry 

Recruitment timeline

Closing date: Monday 28 September2026

Shortlisting & Interviews: October 2026

GMRC is recruiting volunteers to support our helpline and wider support services. Our volunteers play a vital role in ensuring survivors are listened to, believed, and connected with the help they need. 

Volunteer opportunities include: 

• Helpline support. 

• Providing information and signposting. 

• Supporting survivor engagement activities. 

• Assisting with day-to-day service delivery. 

We're looking for volunteers who are: 

• Compassionate and approachable. 

• Reliable and committed. 

• Strong communicators and active listeners. 

• Passionate about supporting survivors and creating positive change. 

What you'll gain: 

• Full training and induction. 

• Ongoing support and supervision. 

• Valuable experience within a specialist service. 

• The opportunity to contribute to meaningful change within your community.

Every conversation matters - Help us build communities, support survivors and create change across Greater Manchester

Volunteer roles are open to women only. This is a lawful occupational requirement under Schedule 9, Part 1 of the Equality Act 2010 due to the nature of the service being provided to women survivors of rape, sexual violence and abuse. 

Applicants must be aged 21 or over, be able to commit to the required training and volunteer hours, and share GMRC's commitment to a trauma-informed, survivor-centred approach.

#helpline