Service management volunteer roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This Role Holds the Line Where Community Meets Trauma
Tell My Truth and Shame the Devil C.I.C. is building survivor-centred, community-owned digital spaces where truth-telling, learning, and healing take place. These spaces are powerful — and without strong moderation, they can also become unsafe. The Community Moderation & Safety Lead exists to ensure that our online and digital communities remain safe, boundaried, respectful, and trauma-informed, without becoming policed, silencing, or extractive.
This is not a passive moderation role. It is a systems and safety leadership role.
Purpose of the Role
This role is responsible for:
- Protecting members from harm.
- Preventing retraumatisation.
- Upholding community standards.
- Supporting moderators and volunteers.
- Ensuring safeguarding procedures are followed in real time
The role-holder ensures that the community does not drift into chaos, harm, or uncontained disclosure.
About the role:
To protect members from harm, prevent retraumatisation, and ensure safeguarding procedures are followed in real time.To uphold community standards and support moderators and volunteers to prevent harm, chaos, or uncontained disclosure.
Experience Qualification and Requirements
Essential experience
- Experience in community moderation or community management, online or offline, with responsibility for maintaining healthy and safe spaces.
- Experience working in safeguarding, pastoral care, support, or risk-aware roles, where sensitive conversations and boundaries matter.
- Experience in trauma-informed or survivor-led contexts, or demonstrated ability to communicate safely and respectfully around sensitive topics.
- Experience responding to harmful behaviour, conflict, harassment, or boundary violations, including knowing when to escalate.
- Experience maintaining clear records/logs (incident notes, actions taken, outcomes) with professionalism and attention to confidentiality.
Essential skills
- Strong ability to set and uphold boundaries and community standards consistently, without escalating conflict or causing harm.
- Excellent judgement in identifying risk indicators, prioritising urgent concerns, and following escalation pathways precisely.
- Calm, respectful communication style with the ability to handle challenging conversations and emotionally difficult content.
- Strong written skills for incident documentation, summaries for escalation, and clear guidance to moderators and volunteers.
- Ability to lead and support volunteers: coaching, clarifying decisions, improving consistency, and encouraging good practice.
- High attention to detail and commitment to privacy, safeguarding, and data integrity in all moderation activity.
- Confidence working with systems, checklists, and protocols, and improving them based on what is happening in practice.
Desirable (not essential)
- Experience with youth work, social care, mental health services, or safeguarding-led community organisations.
- Experience moderating forums or social platforms, including handling DMs, comment moderation, and reporting/flagging systems.
- Experience collaborating with safeguarding and content approval teams, or contributing to guidelines and policy development.
Training / qualifications
- Formal safeguarding training is desirable but not essential.
- Training and clear CIC-specific protocols will be provided.
Main Responsibilities/ Key Duties
- Design and oversee community moderation systems across platforms, ensuring consistent standards, clear workflows, and survivor-centred safety practices.
- Develop and maintain community guidelines covering acceptable conduct, boundaries, tone-of-voice, confidentiality expectations, and consequences for breaches.
- Create and manage escalation pathways so volunteers can respond quickly to risk, route concerns correctly, and avoid delays or unsafe handling of disclosures.
- Lead and support volunteer moderators and facilitators through onboarding, coaching, decision support, and ensuring consistent moderation decisions across spaces.
- Monitor community spaces for safeguarding concerns, harmful or abusive language/behaviour, boundary violations, and patterns of escalating risk.
- Act as the first escalation point for high-risk conversations and disclosures that may require safeguarding action, ensuring urgent concerns are prioritised.
- Coordinate closely with key safeguarding stakeholders including the Safeguarding Officer, Content Approval & Safeguarding Coordinator, and Membership Director to align decisions and prevent gaps.
- Take appropriate moderation action in line with protocols (e.g., warnings, content removal, access restrictions, referral/escalation), while maintaining a calm and consistent approach.
- Maintain incident logs and moderation records that are accurate, timely, confidential, and suitable for internal review and accountability.
- Review patterns of harm or risk (themes, repeat users, platform weaknesses, vulnerable moments) and recommend improvements to guidelines, systems, volunteer training, and prevention controls.
This role is not suitable if you:
- Avoid conflict or boundary-setting.
- Want purely creative or social engagement.
- Are seeking unstructured peer support roles.
- Are unable to step back emotionally when required.
- Expect immediate paid employment
Important to Be Clear
This is:
- A volunteer role during the build phase.
- A role with real authority and responsibility.
- Not symbolic — decisions made here directly affect safety
Paid roles will be introduced as funding and sustainability allow.
Next Steps
Shortlisted applicants will be invited to:
- A safeguarding and scenario-based discussion.
- A boundaries and escalation conversation.
- If you believe that community without safety becomes harm, and that moderation is an act of care, not control, this role is for you.
A Final Word
Community safety is about people, not control.
If you know that: Boundaries are a form of care. Consistency prevents harm. Safeguarding is an active responsibility.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you based in the West or East Midlands and looking for an opportunity to create positive social change, meet new people and learn new things? Music Therapy Works is looking for three-to-four committed, motivated people to join the Board as Trustees, enabling even more people to benefit from Music Therapy.
We are looking, in particular, for one or more of the following skills/experience to complement our existing Trustees:
- Finance
- Digital
- Safeguarding
- Fundraising
- Company Secretary
- Equity, Diversity and Inclusion (EDI)
- Environmental sustainability
If you don't have any of these skills or experience please consider applying anyway! We're keen to hear from people with time and energy to commit to the valuable work of our charity.
We also want our Board to reflect the diverse community that Music Therapy Works supports.
We would really like to hear from you if you:
- Have a background in social care and/or safeguarding
- Have a background in Music Therapy or a related field
- Reflect MTW’s beneficiaries. For example: are you a disabled person? Do you have mental health needs? Are you a parent or teacher of a young disabled person, or a young person with mental health needs? Are you part of an adoptive family or do you work with children in care? Are you a carer for a person with dementia?
Registered Charity
21 - 50
We deliver high quality Music Therapy for clients, innovative collaborations with partners and wider understanding of the benefits of music for all.
The client requests no contact from agencies or media sales.
Thank you!
GFS is a charity dedicated to enabling girls and young women to become unstoppable. We are seeking people who are committed to gender equality, passionate about youth development, and who value safe, inclusive spaces for girls and young women.
Roles: Various Trustee positions, including Safeguarding, HR and Treasurer
As a Trustee you will provide leadership and contribute to the Board of Trustees enabling the fulfilment of responsibilities for the overall governance and strategic direction of GFS.
We are looking for Trustees who care deeply about our mission and who bring experience, skills and enthusiasm to help steer the charity into its next chapter.
- The Treasurer is a member of the GFS Board of Trustees and is responsible for leading the Board’s oversight of the organisation’s financial strategy, governance, and sustainability.
- The Safeguarding Trustee provides strategic leadership and assurance on all aspects of safeguarding across GFS. They ensure that the Board of Trustees fulfils its collective duty to protect all children, young people, and adults at risk who come into contact with GFS’s activities.
- We are also looking for Trustees with experience in Human Resources and being part of People teams.
- See Treasurer and HR Trustee roles for more details.
The Safeguarding Trustee provides strategic leadership and assurance on all aspects of safeguarding across GFS. They ensure that the Board of Trustees fulfils its collective duty to protect all children, young people, and adults at risk who come into contact with GFS’s activities. Working closely with the Chair, CEO, and Designated Safeguarding Leads (DSL), this trustee champions a proactive safeguarding culture built on trust, transparency, and accountability. Key Responsibilities:
- Ensuring that the values and mission of GFS are upheld in all of the decisions and decision-making processes of the Board.
- Contributing actively to the Board’s discussions on the strategic plans for GFS and supporting the Leadership Team to implement them.
- Lead the Board’s responsibility for safeguarding and ensure statutory and regulatory obligations are met.
- Review, approve, and monitor safeguarding policies, ensuring they are updated regularly and effectively implemented.
- Provide assurance that safeguarding risks are identified, managed, and escalated appropriately.
- Offer informed scrutiny and constructive challenge to ensure safeguarding remains a strategic priority.
- Receive regular updates from the DSL and senior leadership, and report key issues and learning to the Board.
- Promote awareness, understanding, and accountability for safeguarding across the organisation, including among volunteers and trustees.
- Keep up to date with safeguarding developments, legislation, and best practice in the charity and youth sectors.
- Act as a visible ambassador for safeguarding, attending relevant committees, events, or training sessions as required.
Time Committment
- Board Members serve an initial three-year term and are eligible for reappointment for an additional term.
- Three Virtual Board meetings and an in person in either in Central London or a central city (meetings are currently held on Saturdays).
- Occasional strategy days, workshops or working groups. Quarterly Sub - Committee membership depending on skills and capacity.
- Regular liaison with the Chair and DSL (typically 3–4 times per year).
Closing date: Monday 16 th February, 9am
Optional Q&A Session: To be booked individually by contacting our recruitment team.
Interviews: Thursday 26th and Friday 27th February
The client requests no contact from agencies or media sales.
Thank you!
Spare Tyre Theatre Company are recruiting voluntary non-executive board members with a passion for participatory theatre arts. New trustees will be joining us at an exciting time for the company, as we implement our next 3-5 year strategy; prepare for our 50th anniversary year in 2027; continue our year-round programme of creative participatory workshops; and develop two new touring productions: What Will Happen to the Cat? and Vanishing Point.
Spare Tyre is one of the UK’s leading participatory theatre companies. We are an Arts Council England (ACE) National Portfolio Organisation and are an artist, disability and female led charity. We make inclusive arts and theatre productions, experiences and projects in arts venues and non-traditional arts spaces with people that are under-represented in arts, culture and society’s wider decision making. Built on nearly 50 years’ experience, our work is participatory, collaborative, immersive, taboo-busting and above all responsive to the passions and talents of the people who make it.
We are recruiting 2 – 3 voluntary non-executive board members. We do not require trustees to have specific experience in the arts, and are seeking to increase the experience and diversity of our board, particularly in the areas of:
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Lived experience and/or a professional background working with people in the Care sector and/or people living with dementia and/or long-term health conditions
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Experience of, or a desire to, engage with inclusive working practices
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Participatory arts practitioners
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Environmental responsibility
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Digital and social media
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Marketing and PR
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Understanding of publicly funded arts at a strategic level
Key Accountabilities of a Trustee are to:
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Act as ambassadors, champions and advocates for the organisation
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Approve strategic plans, budgets, annual accounts and policies
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Be willing to contribute your time and share your knowledge
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Provide advice and support for the Executive team
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Sit on committees and panels as required
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Engage in the fundraising strategy and development activities wherever possible
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Attend performances and other events by Spare Tyre and peer companies
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Understand the commitment required to join the Board
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Understand the legal requirements of being a charity Trustee: Gov UK have prepared some 5-minute guides for charity trustees that can be accessed here
Key Characteristics of a Spare Tyre Trustee are to:
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Promote and model Spare Tyre’s culture of inclusion, openness and collaboration
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Monitor and evaluate progress against targets and ACE Investment Principles
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Be passionate about the company’s work
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Be ready to challenge and provoke
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Be excited to promote an inclusive culture
