Social support work volunteer roles

MHFA England are seeking a Non-Executive Director with expertise in digital transformation, AI and emerging tech to assist in agreeing and supporting MHFA England’s strategy, ensuring the delivery of our overall purpose and mission as a social enterprise.

The Non-Executive Director will ensure the human and financial resources are available to achieve MHFA England’s objectives by providing expertise and guidance.

Reasonable travel expenses are covered.

Principal duties

1. Overseeing the delivery of MHFA England’s strategy and performance
2. Protecting the long-term sustainability of MHFA England
3. Safeguarding the reputation of MHFA England
4. Representing MHFA England at collaboration and network events, and contributing to the development of organisational relationships

Person specification

• Board-level experience in one or more of the following:
  • Leading organisations through digital transformation and organisational change.
  • Understanding how artificial intelligence and emerging technologies are reshaping learning, training, skills development and customer expectations.
  • Providing strategic challenge on the effective use of data, CRM, digital platforms and customer insight to improve engagement, retention and organisational performance.
  • Experience overseeing the implementation and optimisation of digital platforms, including websites, CRM systems and learning technologies.
• An awareness of economic and political changes that may impact MHFA England
• Sound judgement around corporate governance, financial strategy risk, and opportunity
• A commitment to social enterprise and MHFA England’s values and culture
• Highly developed communication, interpersonal, and teamworking skills
• Collaborative, solutions-focused and able to provide healthy and supportive challenge
• Curious and embraces innovation
• A strong personal commitment to workplace equity

Application details

Please submit

• A comprehensive CV including details of your achievements in each role
• A supporting statement. This should clearly set out how you meet each of the criteria set out in the person specification. You should provide evidence in your statement; and not simply a broad claim to have done it - give us examples and dimensions; tell us what this achieved and how it helped meet your organisations' goals
• Please ensure that you indicate in your application any dates when you will not be available, or where we might have difficulty in contacting you
• Please let us know of any accessibility accommodations you may require.

SheRebuilds

We provide free psychological care, coaching, and career support enabling domestic violence survivors' independence.

Copywriter

About SheRebuilds
SheRebuilds is a volunteer-led nonprofit initiative supporting women rebuilding their professional lives after domestic violence.
We provide trauma-informed career support through:

• career coaching
• LinkedIn and CV guidance
• interview preparation
• confidence rebuilding
• professional identity support

Our international volunteer team is based across Argentina, Germany, Greece, and Romania.
We are currently looking for a Volunteer Copywriter to help shape the voice of SheRebuilds on Instagram.

Role Overview
We are looking for a thoughtful, emotionally intelligent copywriter who understands how to create meaningful content around women, identity, recovery, and career rebuilding.
This role is not about writing generic motivational captions or “girlboss” content.
We are looking for someone who can help us create:

• emotionally resonant storytelling
• socially aware commentary
• thoughtful educational content
• strong Instagram carousel copy
• content that feels human, modern, and impactful

You will work closely with our Content Creator and Founder to help shape the tone and messaging of the project.
Responsibilities

• Writing Instagram captions and carousel copy
• Helping develop content ideas and storytelling angles
• Supporting content around:
  • women and work
  • professional identity
  • confidence rebuilding
  • domestic violence awareness
  • career recovery
  • social issues affecting women
• Adapting tone for different types of posts
• Collaborating with the content team on monthly content planning

We Are Looking For Someone Who

• Has strong English writing skills
• Understands storytelling and emotional nuance
• Has experience with Instagram content writing, copywriting, journalism, or personal branding
• Can write content that feels modern, thoughtful, and emotionally grounded
• Understands sensitive topics and can communicate about them respectfully
• Is interested in women’s issues, social impact, nonprofit work, or community building

Bonus Points If You

• Have experience writing for mission-driven brands or nonprofits
• Understand LinkedIn/Instagram content strategy
• Enjoy writing thought-provoking or commentary-style content
• Have a background in communications, journalism, psychology, marketing, or social impact

What You’ll Gain

• Experience contributing to a meaningful international nonprofit initiative
• Portfolio work and real-world social impact experience
• Creative collaboration within an international volunteer team
• The opportunity to help shape the voice of an early-stage nonprofit project

Time Commitment
Flexible / volunteer basis.
We are looking for someone who can contribute consistently, even a few hours per week.
We would love to hear from people who genuinely connect with the mission of SheRebuilds.

Minimum Hours per Week:

4-6 hours per week

Duration:

6+ months

Do you enjoy organising? Would you like to play a key role in making sure things get done!

Are you passionate about bringing communities together and making a difference for women and families? You will help build valuable relationships with local businesses, schools, faith groups, community organisations, and workplaces to encourage donations of essential items such as clothing, toiletries, toys, and baby supplies. Your support will help ensure that women and families accessing our services have access to the practical items they need during challenging times.

What you will be doing

• Contacting and building relationships with local organisations and community groups.
• Promoting opportunities to donate clothing, toiletries, toys, baby items, and other essentials.
• Coordinating donation drives and collection opportunities
• Arranging the collection and delivery of donated items to the Tower Hamlets hub.
• Keeping records of donations and partnership contacts.
• Identifying new opportunities for community engagement and support.
• Working closely with the Volunteer Coordinator and hub staff to understand current donation needs.

The skills you need

• Friendly, confident, and comfortable communicating with a range of people.
• Passionate about supporting women and families
• Organised and able to manage tasks independently
• Proactive and motivated to build community connections
• Comfortable using email, phone calls, and basic digital tools.
• Able to maintain confidentiality and professional boundaries

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun.

Love driving? Make a difference by helping blind and partially sighted people get to local activities—enjoy good company while exploring your area!

Do you enjoy driving and meeting new people?

 As a FriendshipDriver, you’ll do more than give a lift — you’ll help blind and partially sighted people get out and about, enjoy social activities, and feel more connected to their community. Along the way, you’ll share conversation, companionship, and maybe even make a new friend.

Where?

Chalfont St Giles

What you will be doing:

·Driving members to and from BucksVision social groups and activities using your own vehicle

·Offering a friendly chat and companionship on the journey

·Providing light sighted guiding support when needed

·Choosing the level of involvement that suits you — some volunteers simply drop members off and head home, while others stay to join in with activities such as lunch clubs, reading groups, tai chi, Pilates, or walking groups

What skills and experience are needed?

·A warm, friendly, and reliable nature

·Punctual and responsible

·Ability to work independently

·Full UK driving licence, valid MOT, and insurance

What will you gain from the role?

·The joy of making someone’s day easier and brighter

·A sense of purpose and fulfilment

·New friendships and connections in your community

·The chance to learn more about living with sight loss

What support will be given?

·Full induction and training (including sight loss awareness and sighted guiding)

·Ongoing support and development opportunities

·Out-of-pocket expenses covered

·A friendly network of volunteers and your Volunteer Manager for guidance

Criminal Record Check Information (DBS):

This role requires an Enhanced Disclosure and Barring Check (working with adults), as you’ll be supporting vulnerable people on a one-to-one basis.

FareShare Greater Manchester is looking for safe, confident drivers to join our busy, friendly delivery team. 

We re-distribute tonnes of surplus food a month to charities and community initiatives across Greater Manchester. This is an achievement of which we’re proud, and want to expand and is why we need your driving and delivery skills to support our growing operation, especially in these current times of increased need.

Key responsibilities

Driving a van to deliver surplus food orders to the premises of the various Community Food Members we support. 
Loading and unloading the vehicle and carrying out a range of tasks, from basic vehicle checks to delivery administration.

As a Delivery Driver at FareShare, you will be driving a temperature-controlled 3.5 tonnes Mercedes Sprinter van; working closely with a Driver’s Assistant to re-distribute food orders to the premises of a wide variety of Community Food Members. You will be involved with loading the vehicle and carrying out a range of tasks, from basic vehicle checks to delivery administration.

The required skills and attributes are as follows. You must:

Be aged 25 or over, with a clean driver's licence (or a maximum of 3 points).
(Experience of driving a van is desirable though not essential).

Be reliable and be able to commit to pre-agreed volunteer shifts.

Be physically fit to take on moving and handling of food orders.

Possess the ability to follow procedures and instructions.

Have good verbal communication skills.

Have a high respect for Health & Safety standards and procedures.

Have an interest in the work of FareShare Greater Manchester and our values.

In return you will gain:

Career, CV advice and support

A reference for future employers

Reimbursement of travel and lunch expenses 

The opportunity to give practical help to fight food poverty and reduce food waste (and associated CO2 emissions)

The opportunity to meet like-minded people and make new friends

Our operating hours are Monday - Friday 8:30am to 4:30pm. 

Drivers' 4 hour shifts begin at 8:30am. 

We especially welcome volunteers who can commit to one day a week. 

The days and rota hours of volunteering are agreed around your availability.

​IMPORTANT NOTE:
You must be resident in the UK and living in Greater Manchester, or within easy commuting distance of our base, in order to volunteer with us. There are no exceptions to this rule. This is because we require volunteers to be able to reliably commit to regular shifts for some of our roles. We are unable to offer sponsorship for overseas applicants.

Know someone else who might be interested in volunteering with us?
Please pass our details on to them as we always welcome new people on our teams. :)

Arts and Crafts Volunteer

About the Role

We are looking for enthusiastic and creative Arts and Crafts Volunteers to support people with learning disabilities, autism, and sight loss to take part in enjoyable and meaningful arts and crafts activities. This rewarding role provides an opportunity to share your creativity, build confidence in others, and help create a fun and inclusive environment where everyone can express themselves.

The Difference You Will Make

As an Arts and Crafts Volunteer, you will help people develop new skills, express their creativity, increase their confidence, and build social connections. Your support can make a significant difference by reducing isolation, encouraging participation, and helping individuals achieve their personal goals while having fun.

 What You Will Do

• Support and encourage people to participate in arts and crafts activities.
• Help set up and tidy away materials and equipment.
• Assist individuals to complete creative projects at their own pace.
• Create a welcoming, inclusive, and positive atmosphere.
• Encourage social interaction and conversation during sessions.
• Support staff to ensure activities are safe and enjoyable.
• Share ideas for new arts and crafts activities where appropriate.

 What We Are Looking For

We welcome volunteers from all backgrounds. You do not need to be an artist or have professional experience—just enthusiasm and a willingness to help others.

We are looking for people who are:

• Friendly, patient, and reliable.
• Creative and enthusiastic about arts and crafts.
• Good listeners with effective communication skills.
• Respectful of diversity and inclusion.
• Able to work as part of a team.
• Passionate about helping people achieve their potential.

Requirements

Successful volunteers will be required to:

• Complete an enhanced DBS check.
• Provide two satisfactory references.
• Complete some online training
• Follow SeeAbility's policies and procedures, including safeguarding and health and safety requirements.

About SeeAbility

SeeAbility is a specialist charity supporting people with learning disabilities, autism, and sight loss to live ambitious lives. We believe everyone deserves the opportunity to achieve their goals, develop independence, and be part of their community.

Volunteers play a vital role in helping us deliver meaningful opportunities and experiences for the people we support.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Are you passionate about helping women build their lives beyond crisis? We are recruiting for volunteers to support victims of Domestic Abuse on a 1 to 1 basis. This is a chance to empower other inspirational women by building their confidence and teaching them new Educational and employment skills in order to achieve their ambitions and goals. You will be supporting women and children to rebuild their lives free from fear!

What you will be doing

• To develop and promote a positive relationship with the service user through regular F2F meetings and phone calls, and facilitate their journey to achieve their goals that align with the aims of the Economic, Empowerment and Security Project.
• To support the service user in developing their educational and vocational aspirations, applying to university, translating previously held qualifications, helping with UCAS applications, researching relevant courses and colleges, helping with English and developing language skills OR/AND,
• To support the service user in developing their career goals and employment skills, including CV building, interviewing skills, work experience and job search.
• To encourage the service user to attend Economic, Empowerment and Security events ran by Hestia’s volunteering team.
• To encourage the service user to engage in further external and internal educational training and activities and supporting them in doing so.
• Manage appropriate boundaries

The skills you need

• Compassionate, caring and patient nature
• Ability to maintain confidentiality
• Knowledge on educational opportunities in the UK, where to look, what is available.
• Knowledge on useful employment and job search skills
• Good communication skills

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun.

Do you enjoy organising, sorting, and bringing order to busy spaces? Our Goods Sorting Volunteer role is a vital way to make a real difference behind the scenes and to the people we serve. 

At Wycombe Homeless Connection, we are fortunate to receive generous donations of food, clothing, and essential items from individuals and groups in our community. These items are part of our emergency response for people experiencing a housing crisis, including those who are homeless. They are given out to help people get through immediate, difficult situations and meet basic needs with dignity.

Keeping everything sorted, stocked, and easy to access means we can respond quickly when someone needs urgent support and that’s where you come in.

Our goods sorting team meets regularly to process donations, organise storage areas, and make sure our emergency supplies are ready to go when they are needed most.

What you’ll be doing

• Sorting donations by type, size, and best-before dates. 
• Emptying, labelling, and refilling storage boxes. 
• Organising cupboards and storage areas so emergency items are easy to find. 
• Helping keep spaces tidy, clear, and well organised. 
• Occasionally transporting surplus items to charity shops or other locations.

What the role is like

This is a practical, hands-on role where small tasks make a real difference to people in urgent need. A well-organised shelf or clearly labelled box can mean someone in a housing crisis gets essential support quickly.

You’ll be working alongside a friendly team of volunteers, sharing tasks, chatting as you go, and helping keep everything running smoothly behind the scenes.

Who this role suits

This role is ideal for someone who:

• Enjoys organising, sorting, and tidying. 
• Likes working as part of a team. 
• Is organised and able to work efficiently. 
• Is comfortable with light physical activity, including moving boxes and goods.

What we offer

You’ll receive full induction and role-specific training so you feel confident and supported from day one. Wycombe Homeless Connection is an award-winning charity with a small, experienced team working closely with dedicated volunteers who make this work possible.

Without volunteers, we simply couldn’t do what we do.

When you’ll volunteer

10:00am – 12:30pm, one Wednesday per month

Flexible, occasional commitment based on your availability

Interested?

If you’d like to find out more, we’d love to hear from you.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Bilingual/Multilingual Welcome & Reception Volunteer - Merseyside

Do you want to help people experiencing the housing emergency?

Information about the role

You’ll be an essential part of the team, welcoming clients and visitors to the hub. You’ll be providing information and key admin support that enables people to get the help they need with their housing.

Location: Holy Trinity Church, Richmond Park, Liverpool, Merseyside

Suggested contribution: One day per week (can be flexible around your commitments)

Availability: Volunteering will take place at a time that suits you, within Monday-Friday, 9am – 5pm

The above is the essential information you need to know. You can apply now by clicking ‘fill in an application’ or read on more for details. 

Main activities may include:

• • Meeting and greeting clients and visitors

  • Interpreting for clients that come to the drop –in 

  • Translating resources for the drop-in

  • Covering reception duties and being the first point of contact for the hub.

  • Booking in clients for appointments with our advisors.

  • Responding to general enquiries both in person and over the phone.

  • Signposting people to other appropriate services.

  • General administrative tasks (such as photocopying, scanning, data entry, filing)

This role fights the housing emergency by enabling people who are struggling with housing or homelessness to get the advice and support they need. 

Benefits of volunteering with Shelter

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experiences our volunteers bring to Shelter are valued as much as their contribution through volunteering.

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.

Your skills and experience

We welcome applicants that are fluent in English and one other language. We particularly welcome applicants that speak, Arabic. Kurdish (multiple dialects) and Tigrinya.

Supporting you

• You will be provided with an induction into your role, access to relevant learning and a copy of our volunteer handbook.

• The role, including learning and communications, are flexible, so can be tailored so they best suit your needs and preferences. 

• You will be able to claim reasonable volunteering expenses in line with Shelter’s volunteer expenses policy. Where financial circumstances would be a barrier to volunteering, we may be able to offer these funds in advance. 

• You will be able to access our volunteer support package, including our colleague assistance programme and Shelter’s network of mental health first aiders.

Next steps

You can apply for this role by clicking ‘fill in an application’. If you need to apply by an alternative method, please contact us to see what options are available.

We will then get back to you about your application. Shortlisted applicants will have a recruitment conversation to discuss the role further.

Upon offer of role, you will be asked to declare any unspent convictions and complete a basic level Criminal Record Check. Having a criminal record does not automatically mean you can’t volunteer with us. We will have a conversation with you to discuss the convictions in relation to the role you have applied for. Sometimes it may limit the ways you can get involved. Please contact us if you require more information.

Love Music? Make a Difference.

Could your passion for music help someone find their voice?

Music has the power to lift moods, reduce stress, build confidence, and support mental wellbeing. As a volunteer, you'll help create a welcoming space where people can express their emotions, relax, and experience the joy of making music together.

If you'd like to inspire others through the power of music, we'd love to hear from you.

What you will be doing

• To prepare music sessions, involving individuals in the planning process where possible
• Inspire and motivate individuals to develop their musical skills, assisting them in the creation of their projects and supporting them to brainstorm and use their own initiative
• Encourage individuals to continue independent activities

The skills you need

• Experience of Music either in a professional, educational, or personal level
• Able to collaborate with individuals to plan a music group session and facilitate confidently
• A calm and patient manner
• Ability to provide a trusting, open, kind-hearted atmosphere that encourages learning and participation
• An effective communicator with a patient and sympathetic nature
• Ability to handle individuals with complex needs and work with a person-centred approach

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Join the Team and Help Us Build the Future of The Swadhinata Trust 

The Swadhinata Trust is embarking on a journey of significant growth and transformation. Having recently refreshed our purpose, mission, and brand, we are now ready for our next big leap: transitioning from a grassroots volunteer organisation to a scalable charity with paid staff and expanded reach.

To reach our full potential, we need 'roll-up-your-sleeves' leaders who are eager to help us transform. This isn’t just about giving advice from the sidelines; it’s about being the engine of our transformation. Whether you are an expert in your field or looking to develop new skills, joining us as a collaborative partner offers a unique opportunity to make a tangible, lasting impact on our journey.

How Can You Help 

We are looking for both professionals and enthusiasts eager to use their skills to help us transform. Whether you can offer 2 hours a week or 10, your expertise will be a vital part of reaching our big goals. You don’t need to be a veteran in your field; we value a 'roll-up-your-sleeves' attitude and a commitment to our mission just as much as a CV.

Marketing and Communications Volunteer

The Goal: Help us share our story with the world. You’ll be a creative voice for the Trust, helping our message reach and inspire action.

We’d love help with:

• Digital Content: Creating engaging posts for social media, newsletters, or our website.

• Designing Materials: Helping us make flyers, posters, or digital graphics that look great.

• Campaigning: Assisting with the launch of new campaigns to celebrate our impact.

What you bring:

• A creative eye and a knack for writing content that people want to read.

• Familiarity with social media or design tools (like Canva or Mailchimp).

• A passion for sharing the history and stories of the British Bengali community.