Supporter care volunteer roles

Closing Date:

We are reviewing applications on a rolling basis and applications will be reviewed as they are received.

The Role:

We are currently seeking a Finance Trustee to join our Board as Treasurer. It’s a voluntary role that requires a committed individual with financial expertise to take a collaborative approach, supporting our Trustees, our Head of Finance and Governance, and our management team to oversee the financial affairs of our charity and ensure that they are legal, constitutional, and within accepted accounting practice.

Our Organisation:

Greener and Cleaner delivers locally but thinks, and influences, nationally. Our vision is greener, healthier, better connected communities across the UK. We seek to achieve this through normalising 360-degree sustainable living, bringing the community together to make changes that can deliver a big impact. We have a non-judgemental peer-to-peer approach, so that all elements of the community feel empowered to take action in how they live, work, and play and in how they use their voice to push for change.

Treasurer Role:

The primary role is to ensure alongside other Trustees that they accept ultimate responsibility for the affairs of G&C and ensure that it is solvent, well run, and delivering the charitable outcomes for which it has been set up. As well as fulfilling the duties of a Trustee, the Treasurer ensures that effective and appropriate financial measures, controls, and procedures are put in place and reports to the Board at regular intervals about the financial health of the organisation.

• Overseeing the presentation of budgets, internal management accounts, and annual financial statements, as produced by the finance team or others where appropriate, to the Board of Trustees
• Ensuring that proper accounting records are kept, and that appropriate accounting procedures and controls are in place. 
• Liaising with any paid staff about financial matters, as appropriate.
• Ensuring that robust and comprehensive financial policies are in place and being implemented, and supporting the development of policies covering financial reserves, and cost management. 
• Overseeing financial controls and adherence to systems. 
• Drawing any major financial concerns to the attention of the trustee and the management team.
• Ensuring that the charity has appropriate reserves in line with its reserves policy, and monitoring and advising on the financial viability of the charity. 
• Advising on the financial implications of the charity’s strategic plan, including overseeing the charity’s financial risk-management process.
• Ensuring that the charity has an appropriate investment policy and that investments and assets are maximised.
• Leading on the appointment of and liaison with external auditors. 
• Overseeing the development and implementation of systems for appraising, mitigating, and reporting corporate risk. 
• Ensuring that the accounts are prepared and disclosed in the form required by relevant statutory bodies – for example, the Charity Commission and/or the Registrar of Companies.
• Keeping the board informed about its financial duties and responsibilities.
• Supporting other Trustees in understanding the charity’s financial position and decision making.
• Contributing to the fundraising strategy of the charity and its ethical fundraising policy.
• Making a formal presentation of the accounts at the Annual General Meeting and drawing attention to important points in a coherent and easily understandable way.

The Person We’re Looking For:

• A finance professional with a firm understanding of charity finance and some experience of fundraising and pension schemes.
• Knowledge of charity fundraising, bid writing, and/or other income generation and/or securing funding through creation or leveraging of partnerships and networks (at a national or local level).
• A strategic thinker with an ability to balance risk and opportunity and the skills to analyse proposals and examine their financial consequences.
• Clear communicator with the ability to explain financial information to members of the Board and other stakeholders.
• Willing to play an active role in areas such as forecasting, setting budgets, and liaising with auditors.

In addition, the Treasurer will also have the responsibilities and qualities of all Trustees.

Responsibilities of All Trustees:

• Demonstrating a commitment to G&C’s objectives
• Contributing to setting the strategic goals and monitoring performance by active participation in Board discussions and decision-making
• Actively assisting the charity to build their connections and partnerships for the purposes of most effectively delivering their goals and fundraising
• Ensuring that G&C complies with its governing documents, the law, and all other relevant documentation
• Helping to identify risks and ensuring appropriate controls are in place
• Helping the Board to make sound decisions by making available their own personal knowledge and experience
• Assisting the Chair to appoint and appraise the performance of the Senior Leadership Team members
• Sharing relevant skills and expertise with the Senior Leadership Team members
• Making all reasonable efforts to attend Board meetings, away days, development meetings, publicity events, and other such public functions as requested by the Chair
• Ensuring the charity’s focus on equality, diversity, and inclusion remains at the heart of its strategy and delivery

Trustee Person Specification:

In addition to the Treasurer role specific above, our Trustees will ideally also demonstrate the following:

• A commitment to the objectives and activities of G&C
• A willingness to devote time and effort to G&C beyond attending board meetings
• Have strategic vision, an ability to think creatively, and an appropriate level of financial literacy
• Understanding of and acceptance of the legal duties, responsibilities, and liabilities of their position
• Have good independent judgement
• Be willing to effectively act as part of a team
• Adhere to the Nolan Principles of public office: selflessness, integrity, objectivity, accountability, openness, honesty, and leadership
• A willingness to allow the Employee/s to make reasonable decisions and to act within the limits prescribed by the Board

To Apply:

To see the full job advertisement with details on how to apply, and to learn more about the role and our organisation, please see the attached supporting documents.

Could you support SSAFA volunteers in your area with the I.T they need to support our clients? You don’t need a military background, just some basic I.T skills, patience, and the ability to get on with a wide range of people. If you have training experience, that would be great but not essential. Get in touch to find out more.

What is an I.T Coordinator?

There are SSAFA branches throughout the UK and overseas. Each one has an I.T Coordinator to support all volunteers to make the most of the internet-based systems we use in our work with clients. This is a key role involving supporting people of all ages sharing skills.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

We use internet-based systems to offer the best possible service to our clients and SSAFA volunteers. Some of our volunteers already have I.T skills while some do not. Could you be a friendly face to help volunteers with their computing questions?

When would you be needed and where would you be based?

A key aspect to this role will be supporting volunteers by running workshops, drop-ins or supporting individual volunteers by phone or at their homes.

The role would suit someone looking to offer a regular commitment to the branch, but days and times could vary to suit you.

What would you be doing?

• Supporting volunteers to use computers and software relevant to their SSAFA role.
• Helping to resolve I.T issues, seeking assistance from Central Office where necessary.
• Assisting in the role out of new I.T initiatives including the testing of software
• Becoming the branch expert on the SSAFA Finance Management System and Client Management system
• Supporting all volunteers to act in accordance with the data protection policy, reporting any breaches to the branch secretary and seeking advice from Central Office as needed.
• Working with Regional Trainer, branch volunteers and the Learning and Development team to identify local training needs and arrange for the required courses to be delivered.
• Supporting and encouraging any volunteers facing barriers to completing their training
• Providing reports to the local SSAFA branch and to SSAFA’s Central Office
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser.
• Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What can you gain from this volunteering role?

• Gain experience of holding a key local role with oversight of all SSAFA activity in the local area
• Use your skills, knowledge, and experience to benefit others.
• Appreciate that your role has a positive impact on the quality of service we can provide to clients as well as providing development opportunities for our volunteers.
• Support and friendship from your local SSAFA branch and the wider SSAFA community
• Experience, training and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range of e-learning courses
• Support from your local branch secretary.
• Support from the relevant teams at Central Office
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people
• Competence in the general use of laptops and tablets and experience of using Microsoft Office 365
• Good written and spoken English.
• Experience of running small workshops/training sessions etc.
• Ability to be respectful and non-judgemental with volunteers, other agencies and SSAFA colleagues.
• Ability to encourage and motivate all volunteers to use the I.T systems relevant to their role.
• Reliable attitude, contacts volunteers promptly, keep appointments etc.
• Ability to maintain confidentiality and keep information safely.
• Access to public transport or a car to get to meetings, events etc.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No

Volunteer with Us!
We have a variety of exciting retail opportunities available at the Acorns Children’s Shop in Moseley.

At Acorns, we provide vital care and support for children with life-limiting or life-threatening conditions, and for their families. As a charity, most of our services are funded through fundraising and the incredible work of our shops.

To help us continue delivering this essential care, we’re looking for enthusiastic and friendly volunteers to join our team in the Moseley shop. Our shops are vibrant and dynamic places to be — no two days are ever the same! From greeting customers and receiving donations to creating displays and helping with sales, there’s always something rewarding to do.

We’d love your help! Volunteers are needed Monday to Friday, and we’re also looking for key volunteers to help us run the shop on Sundays.

As a Shop Volunteer with us, you will be:

• Engaging with customers
• Accepting and sorting donated stock
• Pricing donations for sale
• Working on the till

Our shops are open Monday to Saturday (some open on Sundays too) 9am to 5pm.  You can volunteer the hours that suit you, but it would be great if you could support in the shop for at least 3 hours a week.

Why Volunteer at Acorns?

• Achieve a sense of wellbeing that you are helping your local community
• To connect with like-minded people and make new friends
• To enhance your CV by learning new skills and gain valuable experience
• We’ll give you a reference for future work or volunteering
• You’ll get Invites to social events and participation in our volunteer recognition schemes and awards
• You’ll receive free mandatory and role specific training

Full training will be provided

What is Trafford Centre Foundation:

Trafford Centre Foundation (TCF) is in the process of being set up and will be a registered charity, supporting charitable causes across the Greater Manchester region. The Foundation is independent of  Trafford Centre and governed by a board of trustees who decide which good causes will receive support. Our Trustees act in the Foundation’s best interests, applying donations to advance charitable purposes.

The Foundation will fund a wide range of charitable purposes (subject to the law of England and Wales). We seek to enable transformational change through partnerships with organisations operating in the Greater Manchester area who can demonstrate a clear understanding of the issues facing our local communities and the ability to make a significant impact.

Trafford Centre Foundation’s current funding priorities are for local good causes relating to:

· Education

· Young people and those in need by reason of age, ill health, disability, financial hardship, or other disadvantages.

· The advancement of citizenship or community development.

· The advancement of environmental protection or improvement.

Background:

· With an established set of Trustees, TCF is at an exciting stage of the establishment process and seeks an experienced Chair to lead the board of trustees through its first grant giving cycle and beyond.

· The role is an exciting opportunity to establish robust ways of working (with established support) to deliver significant results and impact in the local community.

Role Purpose:

Chair of Trustees is a high-profile role responsible for the strategic direction and operational management of  Trafford Centre Foundation ensuring effective governance and strong oversight to maximise the Foundation’s impact for its beneficiaries.

You will oversee and provide leadership to the Board of Trustees, ensuring it operates effectively, sets clear strategic priorities, and governs in line with the Foundation’s charitable objectives, legal obligations, and values with integrity and transparency. You will provide both strategic vision and practical leadership, ensuring that all operational functionsspanning Trafford Centre Foundation are optimised to benefit all stakeholders and the wider community.

By fostering an inclusive and collaborative Board culture, you will enable trustees to contribute their expertise, uphold the Foundation’s values, and make well-informed decisions that maximise impact for beneficiaries and the wider community. As an ambassador for the Foundation, you will build influential relationships with key stakeholders and champion its vision at every level. 

Key Responsibilities:

The role includes a variety of tasks including the following:

• Act as an ambassador for Trafford Centre Foundation, showcasing exemplary behaviour and actively promoting team recognition within the business. Lead by example, creating a positive and inclusive environment that values diversity, while cultivating a strong team culture. Take ownership of your role, providing ongoing coaching, constructive feedback, and recognition for outstanding contributions. Continuously seek ways to infuse energy, personality, and innovation into your leadership approach to inspire your team.

· Set a clear vision for the delivery of the Foundation’s charitable objectives, legal obligations, and values, demonstrating a passion for creating exceptional experiences. Leading by example as a role model for high standards of service and inspiring the team to deliver outstanding service to all stakeholders and the wider community. Cultivate a culture of excellence where each team member feels empowered to deliver outstanding service at every touchpoint.

· Champion operational excellence through a focus on compliance, clear communication, consistency, and collaboration. Ensure the Board operates within its charitable objects and complies with all legal, regulatory, and policy requirements

Who are we looking for?

Person Specification:

• Experience of chairing Boards of Trustees, grant giving, CIO leadership or extensive experience as an established trustee.
• Proven leadership experience with exceptional influencing and motivational skills and the ability to inspire, influence, and foster collaboration at Board level. Able to inspire and drive high performance.
• Strategic vision, sound judgement, and resilience, with the ability to analyse complex issues and make balanced decisions. Outstanding organisational and problem-solving skills with the ability to balance priorities. Adaptable and calm under pressure.

· Strong communicator with the ability to interact at all levels, respecting workplace diversity, with the confidence to challenge constructively and facilitate consensus.

· Effective in briefing, networking, and fostering a team-oriented culture. Polite, approachable, confident, and self-motivated with high personal presentation standards.

• Strong business or financial acumen, integrity, and commitment to equality, diversity, and inclusion.
• Strong oral and written communication, report writing, and presentation skills. Analytical mindset for navigating complex situations, maintaining energy, and building credibility quickly.

 What difference will you make?

Strategic Leadership

• Lead the Board in setting and delivering its strategic priorities, ensuring decisions align with the Foundation’s charitable purpose and long-term interests.
• Ensure the Board fulfils its duties for effective governance, sound financial stewardship, and robust risk management, with appropriate policies and controls in place.
• Facilitate effective and inclusive Board meetings, setting agendas, commissioning papers, and ensuring decisions are well-informed and implemented.
• Appraise Board and Trustee performance, oversee succession planning and renewal, and foster a culture of continuous improvement.

· Act as an ambassador for the Foundation, representing it at external meetings, events, and within the wider community in line with agreed policies and strategy.

· Develop the knowledge, capability, and diversity of the Board, ensuring a balance of skills and experience is maintained.

· Address and resolve conflicts within the Board constructively, and encourage positive change where needed.

 Stakeholder Engagement

• Build and maintain positive relationships with trustees, the Chief Executive, partners, government bodies, and key influencers to support the Foundation’s goals.
• Act as spokesperson and advocate for the Foundation, promoting its purpose and impact across relevant networks and stakeholder groups.
• Commit to attending and leading approximately 4–6 Board meetings per year, as well as key committees, events, or working groups where required.
• Participate in Board evaluations, training, and appraisals, undertaking any identified development.
• Serve a term of up to three years (renewable once subject to review).

Donation Research Assistant (Volunteer)

International Aid for the Protection & Welfare of Animals (IAPWA) was founded in 2009 and aims to provide protection and improve the welfare of animals in need. Our first project is based in Borneo, where we provide a lifeline to thousands of dogs and cats every year in need of veterinary care and support. Our companion animal programmes have since developed in other countries, including Romania and Penang Island, as well as support programmes to help other species.

We are currently looking for Donation Research Volunteers to help support our Online Retail Team. This role will enable us to continue raising vital funds for our animals in need by helping to identify potential sources for donations of goods for our monthly online auctions and other fundraising platforms. 

Tasks will include:

• Researching suitable businesses to reach out to for potential donations.

• Develop relationships with donors, providing regular communication and support when needed. 

• Record and track donations received for our monthly online auctions.

• Collaborate with the team to identify best fundraising options. 

Ideally you will;

• Have experience or an interest in a research role, particularly within the charity sector.

• Be familiar with Google Workspace or willingness to learn.

• Have the ability to work independently and use your own initiative.

• Offer 1-3 hours per week (hours can be fully flexible)

What we can offer you;

• Full training and support from our Retail Manager.

• An opportunity to build your CV skills and develop your experience.

• A chance to help increase the awareness of the great work we do at IAPWA.

• A fully flexible role that can fit around your schedule via remote working.

If you would like further details about the role, please don't hesitate to reach out via the Apply button.

This Role Protects Our People and Our Purpose

At Tell My Truth and Shame the Devil C.I.C., our work intersects with survivors of CSA, vulnerable young people, and marginalised communities. Content, engagement, and community interaction can surface trauma, risk, or harmful behaviours. The Community Moderation & Safeguarding Officer ensures that all digital and community spaces operate safely, ethically, and responsibly, protecting members, volunteers, and the CIC itself.This is not a passive role. It is a high-responsibility, systems-driven position where vigilance and structured response are critical.

Purpose of the Role

This role is responsible for:

• Protecting members from harm
• Preventing retraumatisation
• Upholding community standards
• Supporting moderators and volunteers
• Ensuring safeguarding procedures are followed in real time

The role-holder ensures that the community does not drift into chaos, harm, or uncontained disclosure.

About the role:

To manage safeguarding and moderation protocols across all digital platforms and community touchpoints, acting as the first point of escalation for risk, abuse, or harmful content.

To uphold UK safeguarding compliance, maintain accurate records, support moderation teams, and advise leadership on risk trends, mitigation, and community safety — protecting trust and ethical engagement.

Experience Qualification and Requirements

Essential experience

• Practical experience in safeguarding, child protection, or vulnerable-adult contexts, or closely related roles involving risk assessment and duty of care.
• Background in social care, youth work, education, community services, mental health, or survivor-support environments with sensitive disclosures.
• Experience moderating online communities or managing safety in digital spaces, particularly those involving vulnerable or at-risk groups.
• Proven ability to identify risk, assess severity, and respond appropriately, including recognising when immediate escalation is required.
• Experience handling incidents and maintaining clear, factual documentation and records in line with safeguarding expectations.
• Experience contributing to or applying safeguarding policies, protocols, or guidance in real-world settings.

Essential skills

• Strong understanding of safeguarding principles, boundaries, confidentiality, and safe handling of disclosures.
• Ability to apply a trauma-informed approach, communicating calmly and respectfully while prioritising safety and dignity.
• Clear written communication skills for incident logs, escalation summaries, and internal reporting.
• Sound judgement and emotional resilience when working with distressing or sensitive material.
• Ability to support and guide volunteers, providing clear advice and reassurance on moderation decisions.
• High attention to detail and commitment to data accuracy, confidentiality, and safeguarding compliance.
• Confidence following structured protocols, checklists, and escalation routes without deviation.

Desirable (not required)

• Experience with CSA, exploitation, domestic abuse, or safeguarding-led community organisations.
• Experience delivering safeguarding or moderation training to volunteers or staff.
• Familiarity with UK safeguarding expectations and referral processes.
• Confidence using shared digital tools such as Teams, spreadsheets, forms, and incident trackers.

Formal qualifications

• Formal qualifications are not required; equivalent professional experience is essential.
• Full training will be provided on CIC-specific safeguarding and moderation protocols.

Main Responsibilities/ Key Duties

• Develop, implement, and maintain clear moderation and safeguarding frameworks that are trauma-informed, practical, and consistently applied across all CIC platforms.
• Monitor all community spaces to identify harmful or abusive behaviour, boundary violations, and high-risk disclosures involving children, survivors, or vulnerable adults.
• Take timely moderation action in line with protocols, including content removal, access restrictions, warnings, or escalation to safeguarding leads.
• Escalate safeguarding incidents promptly and accurately in accordance with CIC procedures, prioritising cases involving immediate or serious risk.
• Maintain accurate, confidential records of incidents, actions taken, outcomes, and follow-ups to ensure accountability and audit readiness.
• Support a safe and respectful community culture by reinforcing behaviour standards, tone-of-voice guidance, and survivor-centred practices.
• Train and support volunteers in trauma-informed moderation, safeguarding awareness, confidentiality, and correct escalation pathways.
• Review incident trends and recurring risks, recommending improvements to moderation systems, guidance, and preventative controls.
• Liaise closely with Social Media Engagement Officers, Campaign Managers, and Membership & Community Directors to ensure joined-up safeguarding practice.
• Contribute to continuous improvement by supporting updates to policies, protocols, response scripts, and internal safeguarding documentation.

This role is not suitable if you:

• Avoid conflict or risk
• Seek casual, low-commitment volunteer work
• Are unable to follow structured protocols
• Prefer creative or posting roles over operational responsibility
• Expect immediate paid employment

Important to Be Clear

• This is a volunteer role during the build phase
• It carries real responsibility and accountability
• Paid roles will emerge as funding and sustainability allow

Next Steps

Shortlisted applicants will be invited to:

• A values-led and ethics conversation
• A practical safeguarding scenario discussion

If you believe that safety and ethical oversight are as important as strategy and content, this role is for you.

A Final Word

Safeguarding is about people, not procedures.

If you know that:
Protection requires vigilance and structure
Documentation is a safeguarding responsibility
Ethical oversight keeps trust intact

Would you like to support people who have served in the Armed Forces?  You don’t need a military background, just the ability to listen, some basic I.T skills and good written and spoken English.  If so, this could be the role for you.

Our Branch provides lifelong support to anyone who has ever served, in the British Army, Royal Navy and Royal Air Force and their dependants. We also give support to those who has been in the Merchant Navy, Seafarers, Fishermen and their dependants, and British Airways staff past and present. Our main role is seeking welfare benevolent grants on behalf of clients who reside in the 26 counties in the Republic of Ireland. They can arrange anything from household goods, funeral costs, mobility aids or other general needs. Legal fees are not considered. We would advise clients to seek state and local benefits by signposting them to the relevant agencies.

What is a caseworker?

Caseworkers visit clients to work out what type of help they need, this might be funds for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit.  Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.  Our trained volunteers listen without judgement to assess and provide tailored support to help people navigate life in and beyond military service.  We need you to join your local SSAFA team to help us achieve this.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. Our volunteers are based at home with a yearly AGM invite.

What does this role involve?

• Contacting clients and arranging to meet them at a mutually convenient time

• Meeting clients and completing a form to assess their circumstances

• Sign-posting clients onto local services providing specialist advice

• Keeping in touch with your branch so they know your availability

• Keeping up to date with training and SSAFA news so that you are best able to support clients

• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser

• Volunteering within the standards and values of SSAFA including observing our policies such as the

Volunteering policy and data protection policy (these will be covered in your training and local induction.)

What can you gain from this volunteering role?

• Support people in your community with a military background and their dependents

• Use your skills, knowledge and life experience to benefit others

• Support from your local SSAFA branch and the wider SSAFA community

• Experience, training and skills that you can highlight on your CV and in job interviews

• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support will you receive?

• On-line or face to face instructor led training and e-learning modules, to prepare you for your voluntary role.

• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.

• Local induction including assigning a person from the team who will be your main point of contact. •

• Range of support from central and regional volunteer operations team.

• Reimbursement of out-of-pocket expenses

What skills or experience do you need?

• Good listening and communication skills including written and spoken English

• Respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues

• Willingness and ability to learn basic digital skills.  Ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role  

• Ability to make enquires on behalf of clients by phone, email, letter or by filling in forms

• If required, willingness to use our on-line case management system (this is covered in the caseworker training course)

• Ability to keep within boundaries of the role with regards to friendship or giving advice

• Reliable attitude, contact clients promptly, keep appointments, update the branch regarding your availability 

• Access to public transport or a car to travel to appointments with clients

• Friendly and approachable with some experience of coordinating people and admin

•       Practice confidentiality and data protection in line with SSAFA policies. 

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18  

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience

References Required: Yes. We will ask for two references, this can be former employers or people that know you well (other than relatives)

Is a criminal record check required?  Yes, Garda Vetting, this is provided by SSAFA at no cost to the potential volunteer.

Would you like to support people who have served in the Armed Forces?  You don’t need a military background, just the ability to listen, some basic I.T skills and good written and spoken English.  If so, this could be the role for you.

Our Branch provides lifelong support to anyone who has ever served, in the British Army, Royal Navy and Royal Air Force and their dependants. We also give support to those who has been in the Merchant Navy, Seafarers, Fishermen and their dependants, and British Airways staff past and present. Our main role is seeking welfare benevolent grants on behalf of clients who reside in the 26 counties in the Republic of Ireland. They can arrange anything from household goods, funeral costs, mobility aids or other general needs. Legal fees are not considered. We would advise clients to seek state and local benefits by signposting them to the relevant agencies.

What is a caseworker?

Caseworkers visit clients to work out what type of help they need, this might be funds for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit.  Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.  Our trained volunteers listen without judgement to assess and provide tailored support to help people navigate life in and beyond military service.  We need you to join your local SSAFA team to help us achieve this.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. Our volunteers are based at home with a yearly AGM invite.

What does this role involve?

• Contacting clients and arranging to meet them at a mutually convenient time

• Meeting clients and completing a form to assess their circumstances

• Sign-posting clients onto local services providing specialist advice

• Keeping in touch with your branch so they know your availability

• Keeping up to date with training and SSAFA news so that you are best able to support clients

• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser

• Volunteering within the standards and values of SSAFA including observing our policies such as the

Volunteering policy and data protection policy (these will be covered in your training and local induction.)

What can you gain from this volunteering role?

• Support people in your community with a military background and their dependents

• Use your skills, knowledge and life experience to benefit others

• Support from your local SSAFA branch and the wider SSAFA community

• Experience, training and skills that you can highlight on your CV and in job interviews

• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support will you receive?

• On-line or face to face instructor led training and e-learning modules, to prepare you for your voluntary role.

• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.

• Local induction including assigning a person from the team who will be your main point of contact. •

• Range of support from central and regional volunteer operations team.

• Reimbursement of out-of-pocket expenses

What skills or experience do you need?

• Good listening and communication skills including written and spoken English

• Respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues

• Willingness and ability to learn basic digital skills.  Ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role  

• Ability to make enquires on behalf of clients by phone, email, letter or by filling in forms

• If required, willingness to use our on-line case management system (this is covered in the caseworker training course)

• Ability to keep within boundaries of the role with regards to friendship or giving advice

• Reliable attitude, contact clients promptly, keep appointments, update the branch regarding your availability 

• Access to public transport or a car to travel to appointments with clients

• Friendly and approachable with some experience of coordinating people and admin

•       Practice confidentiality and data protection in line with SSAFA policies. 

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18  

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience

References Required: Yes. We will ask for two references, this can be former employers or people that know you well (other than relatives)

Is a criminal record check required?  Yes, Garda Vetting, this is provided by SSAFA at no cost to the potential volunteer.

Could you look after the finances for the local SSAFA service in your area? You don’t need a military background, just some basic I.T and finance skills. If so, this could be the role for you.

What is a Branch Treasurer?

There are SSAFA branches throughout the UK and overseas. These are divided into small local areas that we call divisions. Each branch has a treasurer overseeing the divisions that, in turn each have a treasurer of their own. This is a key role involving financial planning and financial administration.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles and fundraisers.

One of the key ways we help people is by tapping into various sources of funding on their behalf. Monitoring and reconciling this flow of funding into and out of SSAFA accounts is important to ensure clients receive timely support and we are able to account for all charitable funds in our care.

When would you be needed and where would you be based?

As part of your local branch, you might have access to an office, but many volunteers are based at home. This flexible role involves using our on-line financial management system and on-line bank accounts and so can be done when and where suits you best. You will need to attend a number of branch committee meetings each year.

What would you be doing?

• Maintaining and reconciling local bank accounts and recording transactions
• Supporting divisions to manage their local finances.
• Making and recording all authorised payments
• Preparing year end accounts and financial statements including arranging an independent review
• Working with the branch secretary, advise on a local fundraising programme to cover branch running costs.
• Identify and manage the return of any surplus monies from grants as appropriate.
• Providing reports to the branch committee and to SSAFA’s Central Office
• Maintaining accurate records using our on-line finance management system
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What can you gain from this volunteering role?

• Gain experience of holding a responsible role in a well-respected charity
• Use your skills, knowledge, and life experience to benefit others.
• Support and friendship from your local SSAFA branch and the wider SSAFA community
• Experience, training and skills that you can highlight on your CV and in job interviews.
• Reimbursement of out-of-pocket expenses
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – treasurers webinar (with some pre-course learning), and financial management system training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Support from the branch Chair and the Finance team based as our central office.
• Access to a range of e-learning courses
• Support from the Volunteer Support Manager and the Volunteer Support Team based at our central office.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people with some experience of financial administration
• Good written and spoken English.
• Ability to be respectful and non-judgemental with volunteers, other agencies and SSAFA colleagues.
• Ability to send and receive emails – you will receive your own SSAFA email address.
• Willingness to use our on-line banking and on-line finance management system (this is covered in training)
• Reliable attitude: contact volunteers promptly, keep appointments etc.
• Ability to maintain confidentiality and keep information safely.
• Access to public transport or a car to gravel to meetings etc.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No

CAFÉ VOLUNTEERS – We’re Brewing Something Special in Erdington 

Join a Team that’s making a real difference, one cuppa at a time! 

Start your volunteer journey with Birmingham Hospice, the city’s leading provider of compassionate end-of-life care. 

Location: Rookery House, Erdington 
Role: Cafe Volunteer: Create warm moments by serving delicious coffee, tea and tasty treats while sparking friendly conversations that brighten someone’s day. 

About Birmingham Hospice 
For over 100 years, Birmingham Hospice has been caring for people with life-limiting illnesses across Birmingham, Solihull and Sandwell. We believe everyone deserves dignity, comfort and choice at the end of life. Every day, we support around 670 patients and their families, whether in our hospices, in the community, or in their own homes.

Why this café matters 
Our new Hive in the Park café will be a warm, welcoming space where local people can enjoy affordable food and drinks, connect with others, and feel part of the community. By volunteering, you’ll help create a place of friendship and support and belonging. 

We are looking for friendly and enthusiastic volunteers who would like to assist us in the day to day running of the community café! 

What will I do? 

• Serve drinks and meals, help with serving customers and using the till. 

• Keep the café tidy and welcoming.Be a friendly face for visitors. 

What do I need? 

• Basic kitchen, numeracy and IT skills. 

• A friendly, approachable attitude.You will be part of a friendly, team and there will always be someone nearby to lend a helping hand. 

• Good communication and teamwork.Reliability and willingness to learn 
  (An enhanced DBS check is required for all successful applicants). 

When and where? 

Set in Rookery House, in the beautiful Rookery Park, Erdington, our café will be open seven days a week, Monday to Friday 8am – 4pm, Saturday 9am to 2.30pm and Sunday 10am to 2.30pm 

What’s in it for me? 

• Make a real difference in your community. 

• Receive training and ongoing support. 

• Gain experience and develop new skills such as food and hygiene or barista training. 

• Meet new people and join a diverse, friendly team. 

Ready to join us? 
Be part of something truly meaningful. Contact us today and help make every moment matter! 

Contact details: Anna Shiels, People Officer -  Telephone: 07816 250543 

Are you committed to delivering high quality care? 

Do you have experience working as part of a multidisciplinary team? 

As a County Lead of Oxfordshire you will be part of the establishment of a County St John Council to oversee and guide volunteer Community Networks aims to create a structured and supportive framework that empowers volunteers to operate more effectively and efficiently.

 By providing strategic leadership, coordination, and oversight, the council ensures that volunteer efforts align with community needs and priorities while avoiding duplication of services. St John has embarked on a journey to achieve the goal of ensuring that every community and young person across the country is first aid confident. 

We are looking for a leader with a passion for local volunteering and helping communities to inspire and support volunteers on this journey across your county The post will also interact with relevant Communities of Practice to share learning, advice and best practice 

At St John Ambulance, we are looking to develop our volunteering offer and become an even more integral part of our communities through delivering community first aid and education. 

We need people who have a passion for helping others, care about their communities and want to make a difference, supporting them to become safe and more resilient by sharing your first aid skills and knowledge. As a Community First Aider, you’ll deliver first aid to those in need through local events, as well as provide education to the public so that the ripple effect of First Aid grows.

Through supporting the growth of community partnerships, you will bring people along to our cause, growing our membership and fundraising base and spreading the message that First Aid Saves Lives. 

Through volunteering as a Community First Aider, you’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time. 

We will make sure you will have access to a proper induction to volunteering with SJA and the training you need for the role you take on. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.

Role can be based in Whitehaven, Keswick other locations within West and Central Cumbria can be discussed over email or in interview

Want to learn first aid? Enjoy going to local events? Want to meet people and make new friends? This is the role for you. St John provide first aid treatment and care for members of the public at a variety of events. We support our local communities in all sorts of ways including first aid cover, CPR training, community response, and providing first aid training to schools and community groups. This is a fantastic role offering all sorts of opportunities within Cumbria and beyond. We are currently recruiting for Community First Aiders in both Whitehaven and Keswick and would love for you to join us! Full training and support will be provided including: Welcome programme introducing you to the project & wider charity Training in appropriate SJA policies St John Safeguarding training relevant to your role A two day Community First Aider training course The opportunity to be part of a local unit, where you will have ongoing support from peers and further learning & development opportunities Expected Time Commitment ideally two events per month (average event shift 1-8 hours) but this varies. For our Community First Aiders, we ask for a commitment of 60-80 hours a year. This can include time on events, delivering engagement in the community and attending training on Monday evenings. Perks and Benefits Full training and support Free uniform Out of pocket expenses Meet new people Learn new skills Support your local community Skills You'll Need No experience required. No specific qualifications required.

Interview will be held at a time and date that suits applicants

Inductions will be held at our Whitehaven Unit where you will be able to meet the rest of our team

Will enrol you a CFA course delivered by St John. Which teaches you the first aid in which you can deliver at events. There will be further opportunities to develop your role and progress within the organisation.

Closing date for these opportunities is: 08/03/2026

To apply for this opportunity please follow the link below:

ABOUT US

AkiOke Music Club is a CIO run by a small group of like-minded individuals, passionate about empowering young people with disabilities through music.

The AkiOke vision is to provide a fun and inclusive social environment for attendees to explore music, build confidence, and connect with others by singing.

Our aim is to provide a regular music/vocal training session using a range of technology to enhance singing experiences that encourages participation and social interaction for vulnerable young adults.

JOB FUNCTION

The post-holder will co-lead on the setup and delivery of AkiOke, a grassroots music and karaoke club. This joyful and inclusive weekly music-based social group is for adults with mild learning difficulties. You will work closely with a young adult with lived experience, who initiated the project and serves as its creative lead.

This role also involves collaboration the Volunteer Coordinator and Trustees, ensuring that all operations are guided by the lived experiences of participants and supported by sustainable outreach and funding strategies.

You will develop strategic and campaign plans and assist marketing volunteers in delivering effective, inclusive campaigns.

The Right to work in the UK is required for this post.

DBS will be required

Please see attached the full job description

We are seeking a dynamic and dedicated individual to take on the role of Community First Aid Network Leader who can work and lead volunteering groups and leaders in their own way, supported by our central teams

At St John Ambulance, we are looking to embed ourselves within our communities, delivering support which is tailored to the needs of those communities whilst providing a positive experience for our Volunteers.

We need leaders who are passionate about making a difference in their communities, who care about helping and developing others, who will lead and inspire a volunteer movement across a geographical area to deliver Community First Aid, Community Education and Community Fundraising as well as develop our offering for young people. Through leading a team of Volunteer leaders, you will drive excellence in delivery, develop an inclusive and diverse volunteering experience for new and current volunteers, and help navigate through change to build a bigger and better St John Ambulance.

 As Network Events Services Lead, you’ll get a huge sense of satisfaction and pride through supporting a team and our volunteers to deliver our essential services. It’s great for you, great for your community and great for our nation.

 We will make sure you will have access to a proper induction to volunteering with SJA and the training you need for the role you take on. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.

Volunteers would be expected to attend training for the role both online and in person, and to attend regular network weekly meetings to enable them to keep their skills up to date.

 If you are successful, you will need to undertake relevant training for the role, details of which will be discussed after you have been appointed.

Closing date for these opportunities is: 20/02/2026.

To apply for this opportunity, please follow the link below