Supporter care data coordinator volunteer roles in Manchester

Ukrainian-Speaking Community Support Volunteer

Role Overview

Europia is looking for a Ukrainian-speaking volunteer to support community sessions for the Salford Central and Eastern European Health Navigators Project.

The project supports Central and Eastern European residents in Salford who may face language, digital or other barriers when accessing health and community services.

The volunteer will help welcome people, provide Ukrainian language support and help residents use digital services. They will work alongside Europia staff to make sessions welcoming and accessible.

What the Role Will Involve

• Interpret between Ukrainian-speaking residents and Europia staff during community sessions.

• Help Ukrainian-speaking residents communicate with Europia staff. 

• Clearly interpret information provided by Europia staff.

• Translate short written information, messages and instructions between Ukrainian and English.

• Help check that translated information is clear and easy to understand.

• Welcome residents when they arrive at community sessions.

• Explain how the session works and who service users need to speak to.

• Help service users use mobile phones, websites, online forms and digital services.

• Help prepare the room before sessions and tidy the space afterwards.

• Support the general running of community sessions.

• Communicate information clearly, accurately and sensitively.

• Comply with Europia’s Data Protection Policy and keep personal and sensitive information private.

• Follow Europia’s safeguarding, data protection and professional boundaries procedures.

When

• Community sessions will run until March 2027.

• The project will normally hold one community session each week.

• Each session will last around three hours.

• Volunteers will support agreed sessions as part of a rota.

• The exact days, times and number of sessions will be agreed with each volunteer.

Where

The project will be delivered across Salford. Sessions will take place at community venues, including:

• Eccles Gateway, M30 0TU

• Broughton Hub, M7 4BQ

• Together Family Centre, M44 6GX

• St Aidan’s Church, M7 3SE

• Selected Salford libraries

Volunteers may support sessions at one or more venues, depending on their availability and the needs of the project.

Skills and Experience

We are looking for someone who:

• Speaks Ukrainian and English.

• Is friendly, patient and respectful.

• Has good communication and listening skills.

• Is comfortable speaking with people from different backgrounds.

• Can use basic websites, online forms and mobile phones.

• Is willing to help people with simple digital tasks.

• Can keep personal information private.

• Is reliable and able to attend agreed sessions.

• Is willing to learn and work as part of a team.

Previous volunteering, community work, language support or digital support experience would be helpful, but it is not essential.

Training and Support

Volunteers will receive:

• An induction before starting.

• Safeguarding training.

• Training on professional boundaries.

• Clear guidance about their role and responsibilities.

• Structured supervision and support from Europia staff.

• A Disclosure and Barring Service check.

• Information about possible pathways towards Immigration Advice Authority Level 1 qualifications, where appropriate.

Benefits

• Use your Ukrainian language skills to support local residents.

• Gain experience in community support.

• Develop your communication and digital support skills.

• Build confidence and meet new people.

• Learn more about local health and community services.

• Receive regular support and supervision.

• Support Central and Eastern European communities in Salford.

• Receive agreed volunteer expenses.

• Gain experience that may support future employment, training or volunteering opportunities.

Can you spare 3 hours a week to make a difference to the lives of children? Home-Start Volunteers offer support, friendship and practical help to families.

We are looking for compassionate, non-judgemental and caring individuals to join our community of volunteers to share their parenting experiences and knowledge with families. Home-Start is one of the leading family support charities in the UK and Home-Start Warrington and Cheshire work in Northwich, Warrington and Winsford. Our volunteers provide a weekly, one-to-one home-visiting service. We help families from all backgrounds, with at least one child in the household under the age of 5 years, through their most challenging times.

Your role will be to offer support to a family you are matched with and support them in the way that they would like: this may include help with practical tasks such as getting out of the house, attending appointments, an extra pair of hands on a trip to the park or a playgroup, role-modelling how to play with children or helping to get organised. It could also involve empathising and supporting through emotional issues in a compassionate and non-judgmental way. All visits are a maximum of three hours, once per week and all take place Monday to Thursday, between 9am and 4pm (and only when our office is open).

Home Start also deliver targeted groups to support families, a place for families to connect, learn and play together. Volunteers support Home Start staff to deliver groups for families – from helping to set up/clear away, role-modelling playing with the children to parents and offering friendly emotional support to parents.

We will train you to Home Start Warrington and Cheshire standards of excellence. The training is free and is delivered by a combination of online modules and four, weekly, face to face sessions with one of our Family Support Coordinators. 

The course will cover 

The role of a Home-Start volunteer

Values, attitudes and inclusivity

Confidentiality

Listening and communication

Meeting the needs of families and children

Safeguarding

Our next volunteer course of preparation is due to start in September. We offer the course in two locations - Warrington on Tuesday's or Winsford on Thursday's.

Volunteers will receive ongoing support and supervision from our Family Support Coordinators and there are opportunities for further training. Your experience, attributes and competencies will be recognised, and you will have the opportunity to develop them further.

Home-Start Warrington and Cheshire is committed to safer recruitment practise as an important part of safeguarding and protecting children and vulnerable adults. Any offer of a voluntary role is subject to a satisfactory enhanced DBS check, two satisfactory references and to have completed our preparation course and signed our Code of Conduct and relevant policies and procedures before they will be able to volunteer with a family or at one of our groups or events.

Make a difference for children in Northwich, Warrington and Winsford and enquire today.

The Dementia Services supports people to live independently and safely at home for as long as possible, stay socially engaged and carry on doing what they love. The service supports Camden residents over the age of 55 in the early or moderate stages of dementia.

We offer clients from the Dementia Services (befriending and wellbeing) a short performance or creative activity delivered by a volunteer visual artist, musician, dancer, actor, performer, and other creative artforms. You may choose to share a creative hobby or an art form you practice professionally.

What does the role involve? 

·Share your creative talent or hobby with older people living with dementia by delivering a short performance to an older person at home or providing an opportunity for them to participate in a creative activity.

·Visit a minimum of 4 times per year for up to 1.5 hours each time, including 20/30 minutes for the performance/activity.

·Provide opportunities for connection with older people during your visit through conversation and engagement.

• Liaise with service coordinators to link with clients who have asked to receive these visits/calls.
• Provide feedback after every performance, including positive impact, improvements to the delivery of visits or concerns regarding the client. 

What will you get out of it?

·An opportunity to create meaningful experiences for all

·Be part of something rewarding and fulfilling

·Training in dementia awareness, safeguarding and more

·Supervision and support

·Reimbursement of expenses

·Opportunities to meet other volunteers

What are the benefits for people living with dementia?

 Many of the clients we support in this service are housebound or do not have the confidence or opportunity to attend events. Some clients may be artists, performers and creatives in their own right who do not get an opportunity to engage with or experience this aspect of their lives anymore.

Giving people who are living with memory loss an opportunity to be part of creative activities is a stimulating, fun way of putting them in touch with memories, other people and the wider community.

Bringing your artform into peoples’ homes can have a huge impact on reducing isolation, encouraging connection and bring a sprinkle of joy to those living with dementia.

We are looking for people who have:

• An interest in sharing or performing their creative, artistic skill whether you are a hobbyist or a professional: 
• Singing

·Playing a musical instrument

·Visual art activity

·Poetry/acting

·Dancing

·Culture-specific art/music/dance/poetry

These are just a handful of examples, but we will consider applications from a variety of artists/musicians/ performers and are open to suggestions.

What other attributes do you need?

• Good verbal and written skills in English 

• Enjoy conversation.
• A desire to learn more about an individual and their interests and their past, and life history
• Consistency and reliability 
• An ability to empathise and understand the needs and experiences of an individual with dementia and memory loss.
• Understanding of confidentiality
• Patience and sensitivity
• Confidence to deal with emergencies
• Requirement to undertake induction training and follow guidelines and policies of Age UK Camden

Volunteering Hours 

Performances/activities:Usually approx. 20 -30 minutes but 1-1.5hrs are assigned to the visit

 Minimum of 4 - 6 visits a year (you can opt to do more). 

Visits will be a time agreed between you and the older person you are matched with.

Please note, early morning and late evenings are generally not suitable times for visits. 

Training and induction are provided for the role and includes: 

• Online Dementia Awareness course 
• Age UK Camden organisational induction 
• Induction to Dementia Befriending and Dementia Wellbeing Services and relationships, how to deliver a performer visit
• Safeguarding Adults online course
• Data Awareness online course

We will give you:

• Ongoing support including regular supervision by the coordinator of the service.
• Reimbursement of agreed expenses 
• Access to Volunteer Forum events

 If you are interested, we will ask you to: 

• Complete an application form

• Meet with Dementia Services staff member
• Provide details of two Referees
• Complete an Enhanced DBS check (we arrange this with you)
• Induction and training (as laid out above)

We understand that completing the various steps takes time, and we support and keep in touch with you through the process. 

As this role brings our volunteers into regular contact with vulnerable older people, we make sure that all volunteers understand their role and have completed our recruitment procedures to both our and their satisfaction. 

Bats are amazing animals and an important part of our natural environment. There are 18 species of bat in the UK, all of which are protected by law because their numbers have decreased so dramatically. BCT operates a National Bat Helpline to provide almost 15,000 enquirers a year with easily accessible and accurate information, including getting injured bats to the care they need. The Helpline’s role in advising and supporting people who come into contact with bats is an important part of BCT’s work towards our vision of a world rich in wildlife where bats and people thrive together.

About the role

As a volunteer you will answer calls from the public, providing advice on bat care calls and putting them in touch with local bat care volunteers where possible. We consistently receive feedback from volunteers to say that this role can be challenging at times, but with the support from the team, and the knowledge that they are helping bats and advising members of the public makes it such a rewarding role. Many enjoy it so much that they return to volunteer the next season! Volunteers took about 1,500 calls between September 2022 and May 2023.

You do not need to have prior experience in conservation to volunteer, anyone who is interested in helping bats is welcome to apply. Volunteering for the Helpline is a great way to get involved in conservation from the comfort of your home and during your spare time.  

Commitment

 Winter volunteerswill be ready tostart Bat Watches on Monday 5th October. We hope volunteers will sign up to Bat Watches until May 2027 and there is always the option to continue volunteering after May.

We hope that volunteers will be able to sign up to at least 1-2 Bat Watches per month between September – May.

A Bat Watch is up to 3.5 hours (including 30mins break), please see below for Bat Watch times:

Weekdays

Morning: 9:30 – 13:00

Afternoon: 13:00 – 16:30

*Please note that VBCH winter season operates In Office Hours only.

All you need is:

• A computer/laptop with internet access (or a tablet, although a computer is preferable).
• A speaker/mic and headset to use with your computer, as phone calls will be received using an internet app on your device.
• A phone with reliable reception for contacting support staff where needed

Skills and abilities

• Competent in using computers and entering data onto an online form.
• Accurate record-keeping.
• An interest in UK wildlife and conservation and/or animal welfare.
• Affective communication skills and ability to reassure members of the public during calls.
• Willingness to spend additional time reading training materials and keeping up to date with communications from the project coordinator.

Training and support

New winter volunteers must complete some introductory online training in their own time and attend one online training day on either:

• Tuesday 8th September 2026
• Thursday 10th September 2026

Training days will run between 10:30am and 2:30pm with breaks.

Returning winter volunteers (those who have done a winter season with us in 2024 or 2025), will receive a refresher training video instead. If you have done a winter season with us pre-2024, you will need to attend a full training day. Thank you!

All volunteers will receive a comprehensive manual and full support from BCT staff during their assigned bat watches and throughout the season. During the virtual training day, we will provide an induction explaining what we do and how volunteers fit within our organisation. We will also provide training to assist you to meet the standards we expect from volunteers.

BCT will reimburse certain "out of pocket" expenses where required.

Benefits of volunteering with BCT

• Supporting and learning about the work of the leading NGO in the UK solely devoted to the conservation of bats
• Developing transferable skills that can help enhance your CV
• Developing confidence in speaking to members of the public
• Learning about opportunities to get involved in other aspects of bat conservation
• Learning more about bats
• Discounts to BCT training