Trading manager volunteer roles in Liverpool

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

We are looking for a fundraising expert to join our external Finance Committee. In particular we’re looking for someone who can interrogate plans and performance, with experience of the marketplace and the need for fundraising investment. The ideal candidate will have a background in fundraising and developing income generation strategies but also a passion for innovation, insight and above all ‘best in class’ supporter care.

The Finance Committee is responsible for monitoring the financial performance of the full portfolio for the organisation. It plays a key role in protecting the financial health and sustainability of Samaritans and our vision that fewer people die by suicide. The Committee is a formal advisory committee of the Board of Trustees and reports on its work, conclusions and recommendations to the Board on a regular basis.

We are seeking applicants who will provide independent and effective advice to help the committee fulfil its responsibilities in:

• Monitoring and reviewing budgets, accounts and financial performance and making recommendations in response to identified areas of risk;
• Monitoring and reviewing fundraising plans, investments and ongoing performance and making recommendations;
• Assessing the investment and reserves policies for the organisation and reviewing performance.

Applicants for this role should have experience of senior fundraising roles.

About the role

Term: Committee members are usually appointed for a period of three years, with the possibility of a second three-year term.

Location: The role is home-based and may involve some travel within the UK. As a minimum, attendance is required at four committee meetings, either in person or online.

Remuneration: The role is voluntary.

Application process: Applicants are to return a copy of your CV with a completed application form by Monday 17 August containing a personal statement how you meet the experience, knowledge and skills set out in the role description. Shortlisted applicants will be invited to interviewonline w/c 24 or 31 August.

About Samaritans

Our vision is that fewer people die by suicide.  Samaritans is the charity that prevents suicide through the power of human connection. We provide compassionate listening services to people in emotional crisis, 24/7. We combine evidence with lived experience to influence decision makers to tackle the underlying causes of suicide. We change attitudes and encourage people struggling with suicidal thoughts to seek support.

Together we can prevent suicide today. Because tomorrow’s too late.

Could your fundraising expertise help save lives?

The Great North Air Ambulance Service (GNAAS) is looking for a Trustee with senior fundraising, supporter engagement and income generation experience to join our Board.

This voluntary role is an opportunity to use your expertise to help shape the future of a life-saving charity. As a Trustee, you'll provide strategic oversight, constructive challenge and specialist governance, helping to ensure we can continue delivering critical care to people across the North East, North Yorkshire, Cumbria and the Isle of Man.

You won't be involved in delivering fundraising activity day to day. Instead, you'll work alongside fellow Trustees to scrutinise strategy, monitor performance, oversee risk and ensure our fundraising remains ethical, effective and aligned with our mission.

We're particularly interested in hearing from people with senior experience in fundraising, development, external engagement or income generation within the charity, social enterprise, public benefit or purpose-led sectors.

You will bring experience in:

· Fundraising strategy and income diversification

· Donor stewardship, supporter journeys and campaign planning

· Fundraising governance, compliance and ethical practice

· Board-level thinking, constructive challenge and sound judgement

· Building relationships and acting as an ambassador for a mission-led organisation

You will also share our mission, values, equity, diversity and inclusion, and Nolan’s seven principles of public life.

Time commitment

The Board meets at least four times a year, plus a strategy day. Trustees are encouraged to sit on two Board Committees, with additional contact usually taking place by email, telephone or Microsoft Teams.

Interested?

If you are passionate about using your fundraising expertise to make a meaningful difference, we would be pleased to hear from you.

Closing date for applications: 28th August 2026

The UK Men’s Sheds Association is seeking a small number of new trustees, based anywhere in the UK. The role is voluntary (reasonable expenses are covered) but is an opportunity to be part of an engaged, effective and friendly Board of an important national charity.

While the roles are primarily as general trustees, there will also be opportunities to serve on one of our two formal sub-committees – Audit & Risk and People. We are also recruiting for a trustee to act as our Treasurer (a role-specific advert is on our website). 

The UKMSA Board fulfils a governance function, ensuring we use our resources responsibly, and that we comply with our legal and regulatory obligations. As a trustee, you will play a key role in ensuring UKMSA’s sustainability and effectiveness, overseeing our strategy and governance, including ensuring we continue to operate to the public benefit. This is an excellent opportunity for someone who wants to use their professional and personal expertise to make a meaningful difference to communities across the UK.

We welcome applicants from all backgrounds, and you do not need previous charity Board experience.

We regularly review the collective skills and experience of the Board members, and use this to inform recruitment. In particular, we are looking this time around for applicants who can bring significant charity or broader financial experience (not only for the Treasurer role but also to support our Audit & Risk function); experience of national or significant fundraising; and a background in HR or ‘people skills’. These are, however, not prescriptive and we welcome applications from anyone who feels they may have something to offer a medium-sized national charity which has significant impact which belies its size.

Our recruitment is also informed by our policies, especially our EDI and volunteering policies. While the Men’s Sheds movement itself has an understandable male focus, we are keen to maintain a truly diverse Board, both in terms of the protected characteristics under the Equalities Act and in terms of the diversity of experience and background our trustees bring. It is not a UKMSA policy per se, but we aim to maintain a balance of trustees who come from the Shedding movement alongside those who bring external perspectives. Trustees may be based in any part of the UK (we aim to have at least one trustee who is based in every one of the UK home nations). 

We ask that all trustees explicitly sign up to their responsibilities, both statutory and regulatory, with a commitment to good governance and ethical leadership. We also expect a willingness to work collaboratively as part of a diverse and supportive Board, and as a constructive critical friend with the CEO and staff senior leadership team.