Volunteer interpreter volunteer volunteer roles

We are seeking a proactive and organised Appointments Admin Volunteer to support the Appointments Lead of client appointments across the Helen Bamber Foundation. This role will play an important part in supporting the smooth running of appointment scheduling, improving communication with clients, and helping to reduce missed appointments. You will work closely with the Client Services team and wider multidisciplinary teams to support effective appointment management.

Main tasks and activities

Appointments Coordination

· Support the scheduling and coordination of client appointments, including Initial Assessments and follow-ups

· Liaise with staff, clinicians, and relevant teams to assist in organising appointment availability and ensuring effective use of appointment slots

· Assist in contacting clients via phone, email, or text (including WhatsApp where appropriate) to confirm appointments and provide reminders

· Support the updating and maintenance of appointment trackers, spreadsheets, and shared calendars to ensure accuracy and consistency

· Help ensure client contact details are accurate and regularly updated on internal systems

· Assist in the booking, rescheduling, and cancellation of appointments, ensuring all changes are communicated clearly to relevant parties

· Support the preparation and coordination of virtual appointments, including setting up and sharing meeting links (e.g. Teams, Zoom)

Data & Administration

· Support accurate and timely record keeping within the Client Management System (CMS), ensuring all appointment-related information is recorded correctly.

· Assist with maintaining and updating spreadsheets, appointment trackers, and internal databases to ensure data is current and reliable

· Support the team in monitoring data quality and flagging any inconsistencies or missing information

Interpreter Coordination

· Assist with booking interpreters for appointments where required, ensuring requests are communicated in a timely manner

· Support maintaining accurate and up-to-date interpreter contact lists and availability records

· Assist in confirming interpreter bookings and sharing relevant appointment details where appropriate

General Support

· Provide support to the Client Services and Operations team as needed

· Assist with reception cover where required

Skills and experience needed

· Excellent communication skills with a high standard of written and spoken English;

· Excellent interpersonal skills; Empathetic and understanding.

· Computer literate with experience of Microsoft packages;

· High attention to detail and accuracy;

· Punctual, reliable and self-motivated with a positive, ’can-do’ attitude;

· Ability to deal sensitively and in a warm, friendly and appropriate manner with clients who have specific needs;

· Ability to multi-task and prioritise tasks within a time-pressured environment;

· A high level of discretion and confidentiality given the sensitivity of the information and nature of the work;

· Understanding of, and commitment to, the objectives of the Helen Bamber Foundation.

What you will get out of the role:

· A better understanding of asylum seeker and refugee processes in the UK;

· Stronger administrative skills;

· An ability to multi-task between competing priorities;

· Experience of working with a multi-disciplinary team in a Human Rights charity;

· Ability to process large amounts of data and prioritise or categorise it;

· Ability to manage multiple busy calendars at the same time.

Equal Opportunities

We are committed to attracting and recruiting diverse candidates because we are keen to make sure that all our staff, trustees, volunteers and ambassadors reflect the communities we serve and the wider community we work in. We genuinely welcome and encourage applications from candidates from range of backgrounds, especially people of colour, people with disabilities, people from low socioeconomic backgrounds, refugees, stateless people and others with lived experience of forced migration or trauma who are under-represented in our organisation.

Please note that successful candidates will be offered the volunteer position subject to a DBS check.

As a Tigrinya Interpreter Volunteer, you will be supporting women who speak little to no English and helping them to communicate with others in society. This role is necessary for our service user to feel included as well as supported. This would be a great opportunity for you to meet someone new and make a difference in their time at Hestia!

What you will be doing

• To maintain strict confidentiality and good working relationships
• To be able to meet with client when required for appointments and other professional meetings when needed
• Speech translating along with translating written documents from English to Tigrinya

The skills you need

• Fluent in Tigrinya
• Be understanding and patient, as well as sensitive to service user’s emotions
• A good communicator who is able to create a relaxing and nurturing environment

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.

People & Planet is looking for volunteers to assist with compiling its 2026/27 People & Planet University League; the only higher education ranking that classifies based on ethics and climate justice criteria.

Universities impart skills and knowledge, form life-long beliefs and behaviours, act as centres of communities, employ, house and feed large numbers of people and promote the creation and sharing of knowledge. We believe this makes them uniquely placed to lead on environmental and ethical issues. For this reason the People & Planet University League has been running since 2007 and has been published by high-profile media partners such as The Guardian (2021, 2022. 2023, 2024, 2025), The BBC, and whose data is used in the Sunday Time Good University Guide.

Volunteers will research publicly available university documents and assess universities against our marking criteria, which cover a wide range of climate and social justice issues including decarbonisation, fossil fuel divestment, ethical banking, workers’ rights and environmental management among others. This work will help to incentivise the university sector towards taking immediate and appropriate action on the climate crisis and upholding the rights and wellbeing of all people internationally.

The role will develop and improve the following areas:

• Qualitative research skills

• Attention to detail

• Use of data collection software

• Time management and keeping to deadlines

• Working independently and remotely

• Communication skills

• Knowledge of environmental management processes and sustainability reporting.

Training is provided for the role. We believe the skills and experience gained could be valuable for a number of career paths, including working in NGOs, corporate sustainability, estates management, higher education policy making, research and campaigning among many others.

People & Planet would like to support volunteers in their future careers, so will give all volunteers an official reference letter on successful completion of their placement and will act as a referee for future positions for which you may apply. From last year’s cohort, 100% said they would recommend this position to someone who wanted to add experience to their CV.

Feedback from previous volunteers

‘I think as someone looking for relevant experience to bolster a CV, this is a helpful and not-too-time-consuming position. It had exactly the kind of flexibility that I required at this point in time.’

‘It's a really great opportunity to hone one's research skills, learn more about what our universities can do to improve their impact on the planet, and make a small but real difference.’

Person Specification -the following are essential:

• Access to a computer or laptop and internet connection.

• Familiarity with desk-based research.

• Ability to work accurately and efficiently to agreed standards.

• Reliability and commitment to completing work to deadlines.

• Able to communicate needs with staff at People & Planet and if needed, ask for appropriate support to complete tasks in time.

• Ability to search policy documents for specific information in English.

• Ability to assess information against standardised frameworks.

• Ability to work remotely and independently

The following are desirable:

• Awareness of current issues in sustainability and ethics.

• Experience of research and data collection.

• An interest in higher education policy.

Please note anyone employed by a UK university cannot volunteer as a Researcher.

You will need to commit to

• Two 25 hour weeks of remote work in July and August.

• 5 hours work per day for the two week period. Volunteers can manage their own time flexibly and will receive support from People & Planet, but must meet task deadlines on a weekly basis and attend a short daily meeting. Volunteers are free to work evenings and weekends, but please note People & Planet operates a 4 day week from 9-5.

• One induction session the week prior to your 2 week engagement.

• Completion of a self-access standardisation activity prior to the start of your engagement.

• Attending a brief meeting in the morning or afternoon each day and one individual check-in meeting in week 1.

• Checking the work chat function regularly.

Summer timetable

June 22nd-July 3rd Ethical Investment and Banking, Ethical Careers and Recruitment, Education for Sustainable Development. Induction 18th June 10am

July 13th-July 24th Sustainable Food, Staff & HR, Environmental Policy and Strategy Induction 9th July 10am

August 3rd-August 14th Managing Carbon, Workers’ Rights, Staff and Student Engagement. Induction 30th July 10am

How to Apply

Fill in this form and attach a C.V that has your full name in the filename.

Applications will be processed on a rolling basis until positions are filled, so please apply early to avoid disappointment. The deadline for applications is Wednesday the 20th May at 11:59

Candidates will need to attend a non-competitive group recruitment session and complete an online self-access task before being invited to volunteer with us.

Please let us know if you have specific access needs and what we can do to make the interview, training and volunteer experience more accessible to you, including organising a one-on-one interview. We welcome people with hearing loss, deaf and or disabled people to apply for this volunteer opportunity -unfortunately we don't use BSL so would need to make alternative support provisions for the training, unless a BSL interpreter can join you. If you have specific needs where we might support you by making this volunteering opportunity more accessible, please contact us.

People & Planet welcome applications from BAME folks and people of colour, from disabled people, from LGBTQI*people, from people who speak English as a second language, from people who identify as non-binary gender, from women, from people of different ages, from people with caring responsibilities and from people with irregular migration status, people seeking asylum in the UK or with a migrant background, folks with a working class background, and everyone else.

Inclusive Boards is delighted to be supporting London’s Air Ambulance Charity in their search for new trustees!

About London’s Air Ambulance

TRAUMA DOESN’T STOP. NEITHER DO WE.

London’s Air Ambulance provides London with a unique team of expert doctors, paramedics and pilots who are dedicated to bringing world-class medical care to the scene when a life is on the line. 

When someone suffers a life-threatening injury, only our team can provide them with the help they need, performing innovative procedures like open chest surgery and blood transfusions at the roadside, saving lives where others can’t. 

We can get there in time to make a difference thanks to our fleet of helicopters and rapid response cars. But we’re a charity, with 95 per cent of our funding reliant on donations. 

Only with the support of London can we continue to provide hope for the patient, today, tomorrow, always.

PERSON SPECIFICATION

To take up the critical role of trustee, individuals will be engaged and motivated in the vision, mission and values of London’s Air Ambulance Charity. Commitment, engagement and reliability are key to fulfilling your responsibility as a trustee.

We’re particularly interested to hear from candidates with skills in at least one of the following three areas:

• Trauma network.
• UK fundraising, marketing and communications.
• Charity leadership.

Experience, attributes and skills:

• Ability to build and sustain positive relationships with key stakeholders and colleagues to achieve organisational objectives.
• An ability to contribute to strategic discussions in a collegiate yet robust manner
• A curious mindset with the ability to challenge constructively.
• A strong social and data impact focus.
• Understanding and awareness of risk management in a governance context.
• Financial acumen and/or business understanding.
• Ability to operate at both strategic and detailed levels, to navigate complexity and to make strategic financial and business decisions.
• A wholehearted commitment to the values, vision and mission of London’s Air Ambulance Charity.
• A collaborative approach to problem solving and to management.
• Understanding of and investment in the role and responsibilities of a trustee.
• Sound, independent judgement, strategic vision and the ability to think creatively.
• A commitment to fairness and to promoting equality, diversity and inclusion.

For more information, and to apply, please visit Inclusive Boards' website.