Volunteer youth support worker volunteer roles

Airplay is part of the RAF Benevolent fund and run by One YMCA. We provide youth clubs for children aged eight to eighteen which includes Ben Clubs for children aged 5 to 7 too. We provide a range of social activities in state-of-the-art facilities with sessions run by our friendly youth workers.

Multiple locations available across:

· Oxfordshire (RAF Benson/RAF Brize Norton)

· Bedfordshire (RAF Henlow)

· Buckinghamshire (RAF Halton/High Wycombe)

· Wales (RAF Valley)

· Wiltshire (MOD Boscombe Down)

· Hampshire (RAF Odiham)

· Cornwall (RAF St Mawgan)

· West Midlands (RAF Cosford)

· Shropshire (RAF Shawbury)

·       Hampshire (RAF Odiham)​

MAIN TASKS/RESPONSIBILITIES:

· To support the provision of the Airplay and Ben Club activities and workshops

· Developing relationships with young people in a safe environment

· Supervising children and young people in activities, workshops and discussion sessions

· Engaging in learning and play with younger children

· Working with children and young people to track their progress

· Data entry/light admin work may be required

YOU WILL NEED:

· Good communication skills

· Knowledge/Experience of working with children/young people/families

· Ability to engage with young people

· Team player with a flexible approach

· Non-judgmental and understanding in the differing needs of families

· Any practical skills to assist with activities

· Basic understanding of confidentiality and safeguarding

· Respect the Christian Ethos of One YMCA and uphold its values 

YOU WILL RECEIVE: 

· A full induction to Airplay will be provided

· Requirement to complete online e-learning including Safeguarding and Health & Safety

· A menu of optional training will be provided

· Ongoing support and regular 1 to 1s

· Opportunities to attend volunteer meetings and events

· You will be required to undergo an enhanced DBS check

· Additional checks may be required for individual RAF Stations

· Two references will be required
 

Thank you for your interest in volunteering with VoiceAbility,

About VoiceAbility 

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.  

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website. 

Why Volunteer with VoiceAbility 

Volunteering with VoiceAbility gives you the opportunity to make a meaningful difference in your community by helping others ensure their voices are heard and valued. The roles we offer are deeply rewarding and may challenge you in new ways. You’ll develop your communication skills, meet new people, and gain a greater understanding of others, while enjoying a sense of personal fulfilment along the way! 

Whether you're looking to give back to your community, learn something new, or simply enjoy connecting with others, we’d love to have you on board! 

Independent Visitor Volunteer 

Our Independent Visitor Volunteers provide consistent and supportive relationships to children ad young people in care, offering emotional support, companionship, and guidance through shared activities and time together.The Independent Visitor plays a vital role in helping the young people build confidence and feel secure while enhancing their personal, social, and cultural development. 

As an Independent Visitor Volunteer in England, you might: 

• support the child/young person to experience enriching activities that contribute to their personal and cultural development

• engage in activities such as pursuing hobbies, meeting for meals, or socialising in a community setting

• listen to and support the young person, fostering a sense of safety and trust

• help the young person develop social skills and increase their involvement in their community

• develop a positive and lasting relationship, ensuring the young person feels valued and supported 

You will need to be over 18 years old and be living in the UK. Please note that the Independent Visitor Volunteers generally volunteer at evening and weekends due to the children’s and young person’s availability. 

Safeguarding Commitment Statement 

VoiceAbility are committed to safeguarding all clients who access our services. All Volunteers will be required to undertake a DBS check at the appropriate level and provide contact details for a minimum of two referees in line with our safer recruitment practice. 

ED&I Statement 

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential. 

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact the Volunteering team for further options. 

To find out more click “Apply Now”.  

Thank you for your interest in volunteering with VoiceAbility,

About VoiceAbility

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations. 

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website.

Why Volunteer with VoiceAbility

Volunteering with VoiceAbility gives you the opportunity to make a meaningful difference in your community by helping others ensure their voices are heard and valued. The roles we offer are deeply rewarding and may challenge you in new ways. You’ll develop your communication skills, meet new people, and gain a greater understanding of others, while enjoying a sense of personal fulfilment along the way!

Whether you're looking to give back to your community, learn something new, or simply enjoy connecting with others, we’d love to have you on board!

Independent Visitor Volunteer

Our Independent Visitor Volunteers provide consistent and supportive relationships to children and young people in care, offering emotional support, companionship, and guidance through shared activities and time together.  The Independent Visitor plays a vital role in helping the young people build confidence and feel secure while enhancing their personal, social, and cultural development.

As an Independent Visitor Volunteer in England, you might:

• support the child/young person to experience enriching activities that contribute to their personal and cultural development 
• engage in activities such as pursuing hobbies, meeting for meals, or socialising in a community setting 
• listen to and support the young person, fostering a sense of safety and trust 
• help the young person develop social skills and increase their involvement in their community 
• develop a positive and lasting relationship, ensuring the young person feels valued and supported

You will need to be over 18 years old and be living in the UK. Please note that the Independent Visitor Volunteers generally volunteer at evening and weekends due to the children’s and young person’s availability.

Safeguarding Commitment Statement

VoiceAbility are committed to safeguarding all clients who access our services. All Volunteers will be required to undertake a DBS check at the appropriate level and provide contact details for a minimum of two referees in line with our safer recruitment practice.

ED&I Statement

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact the Volunteering team for further options.

To find out more click “Apply Now”. 

SNAAP is a charity based in Herne Bay, Kent which provides disabled children and their families with clubs and days out throughout the year. Children are aged 0-25 and disabilities range depending on the club:

Chill-in Youth Club - ages 11-25 years - less complex needs. Every other Tuesday 4.30-7.30 in Herne Bay. Young people who attend like to chill on bean bags, help cook their dinner, do gaming, play sporting games or just sit at a table and do craft or chat. There will be someone you can help! And you are an important mentor to these young people as they learn key independance skills. You can really make a difference to a young person and your attendance helps us take even more young people as this club is run at capacity.

Buzz Club - ages 8-13 years - less complex needs. 1 day a week during school holidays 9.30-2.30 in Herne Bay. Children love to make slime, do crafts, enjoy outside play and games, bake cakes and much more! This can be a lively session, depending on which children book on, so your help is much needed so we can keep an eye on all the different areas. 

Family Days out - families with all needs. These are held during all school holidays and range from a day at the beach or pool, diggerland, bowling or Mote Park. Providing support from staff and volunteers enables many families to attend, so your support is crucial. Play with children, provide an extra pair of hands at the beach to keep children safe, or create fun games at the park. 

Join us and make a big difference to the lives of disabled children and their families, as well as being part of a fab team! Also, Volunteering with us often leads to employment as a Play Support Worker. 

Job Description:

The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton which supports, empowers and advocates for women and children. We aim to actively encourage women to be self-reliant, through empowering them to identify their own needs, make their own choices and create their own solutions.

We offer short term home visits, counselling sessions, baby bank, practical & emotional One to One support, Domestic violence groups, Awareness raising workshops and drop in or chat groups to help women facing crises or challenging situations.

Purpose of the volunteer role: 

Overall responsibility involves developing links within the community, especially with socially isolated or disadvantaged women & families & other stakeholders. Attending community events and activities, engaging with and enabling women to access activities at the centre, developing links within the communities, co-ordinating the service delivery and measuring impact of WFRC activities to maximize community impact.

This is an exciting and unique opportunity to be instrumental in the growth and development of a fast-growing women & children’s charity. We are looking for someone to be an integral part of our team by ‘masterminding’ all aspects of running a chosen community project. 

With your positive approach, you will enjoy working proactively and have the ability to juggle multiple tasks and respond to the day to day needs of the programme. You will be a confident communicator with the ability to build rapport and get conversations going with a wide range of people. You will help to develop and implement strategies for engaging the local community and promoting the organization's programs and services. 

Task Description

Develop, coordinate, and support the implementation and delivery of WFRC community projects and initiatives.

→ Plan, organise, and coordinate targeted activities and programmes to meet identified community needs and project objectives.

→ Build and develop a range of community referral pathways to strengthen access to services and support for women and families.

→ Support the development of projects and activities informed by the experiences, needs, and feedback of service users.

→ Coordinate the recruitment, induction, and training of volunteers to ensure effective project delivery.

→ Identify, build, and maintain positive relationships with current and potential stakeholders, partners, and agencies to encourage collaborative working and a multi-agency approach.

→ Assist with project budget planning and support the effective monitoring and management of allocated resources.

→ Prepare and maintain accurate project records and contribute to regular project, monitoring, and financial reports as required.

Volunteer with Refugee Young People - Help with Homework and Activities

Location: Battersea, London

Programme: Future Foundations - Katherine Low Settlement

Join our Future Foundations programme and support young people from refugee and newly arrived backgrounds to thrive in school and beyond. Each club blends focused homework support with fun, creative activities that help build confidence, friendships and a sense of belonging. You'll be part of something that gives young people a brighter start in life, and you'll still get school holidays off.

Every hour you spend helps a young person feel more confident, more connected and more empowered to succeed.

Choose a club that works for you

Junior Homework Club (Ages 7-11) - Thursdays, 4:00 to 7:00pm
Support primary-aged children with reading, homework and structured play.

Senior Homework Club (Ages 11-14) - Wednesdays, 4:30 to 7:30pm
Help senior school aged students with schoolwork, confidence and communication, then join in with group games and creative activities.

Youth Homework Club (Ages 14-20) - Mondays, 4:00 to 7:00pm
Help older, newly arrived students with schoolwork, confidence and communication, then join in with group games and creative activities.

What you'll do

- Support young people with homework, reading and school projects
- Build confidence through games, conversation and encouragement
- Help run arts, crafts, sports or group activities
- Work alongside experienced youth workers and other brilliant volunteers

What you'll get

- Full training and ongoing support
- The chance to make a real difference in a young person's life
- A friendly community of staff and volunteers
- Great experience for anyone interested in education, youth work or community support

"Volunteering at Future Foundations has been such a rewarding experience. Seeing the young people improve in their reading and confidence week by week is incredible. One student told me they felt 'smarter' after we worked on homework together. That was a real highlight for me." - Future Foundations Volunteer

What we're looking for

- Kind, patient and enthusiastic people
- Good listeners who enjoy spending time with children or teens
- No experience needed, just a willingness to help and learn
- Volunteers from all backgrounds are welcome

We ask for a commitment of one afternoon per week, for at least six months (term time only).

Future Foundations is part of Katherine Low Settlement, a community charity in Battersea. We work with young people from refugee and newly arrived backgrounds through mentoring, homework clubs and educational support.

Ready to make a difference?

- Apply on Charity Jobs
- Apply on our website: search Katherine Low Settlement
 

What experience do I need?

• You do not need any previous experience with disabled children or young people
• We ask that you are friendly, caring, reliable and able to make a commitment to visit a young person regularly.

What will I be doing?

You will volunteer within WECIL’s befriending service for disabled children/young people and their families. This involves:

• Spending time regularly with a disabled child or young person in their home or their local community.
• You will not be asked to administer medication or deliver personal care in this role.

Who am I responsible for?

• You are responsible for the safety and wellbeing of the child or young person you are linked with.
• All links are risk-assessed and carefully monitored by your Co-ordinator.

Who am I responsible to?

The parent/carer.

• You must ensure that the parent / carer’s reasonable instructions and guidance regarding the welfare of their child are adhered to and that clear communication is maintained.
• Feedback must be given to the parent/carer following a visit.

Your co-ordinator and Time2Share@WECIL.

• You must respond promptly to any contact from your co-ordinator.
• You are required to report monthly on any time spent with the child you are linked with, any activities undertaken, and to take part in the annual review.

How often will I be needed?

• We typically ask for volunteers to commit to 2-4 hours a week
• The days / times are agreed between the volunteer and the family.
• We ask for a minimum commitment of 6 months to ensure the child and their family are able to benefit fully from the relationship.

What about expenses?

• Volunteer travel expenses can be reimbursed on receipt of a claim form. You won’t be left out of pocket.

Time2Share@WECIL is committed to the safeguarding and welfare of children and young people and expects its staff and volunteers to share this commitment. Our first priority is to ensure the safety of the children we support. Time2Share@WECIL reserves the right to end a link without notice or giving reason

Volunteer Role: Volunteer- Connect Service

Location: Across Wales

Frequency: Approximately six to ten hours per month 

Reporting to: Children and Young Peoples Service Manager 

Safeguarding: Enhanced DBS

What you will be doing

As a volunteer with the Connect Service, you will work with the Lead Workers to support delivery of the Children and Young People Service, across South Wales. You will support the Lead Workers to maintain agreed levels of contact with young people and their adoptive family during their registered time with the service and support other Connect activities as agreed with you.

During the monthly sessions you will help with general tasks such as room set up, refreshments and general duties involved with group sessions as well as supporting the children and young people to engage in the group activities/workshops.

In between the monthly sessions it will be important to keep up to date with adoptive parenting issues through reading Adoption Today, Adoption UK publications and information, and other relevant background material. 

As a Volunteer with the Connect Service, you will attend volunteer induction training and ongoing training and development. As well as talking to, or meeting with, relevant Adoption UK staff for the purpose of supervision and review. It will be essential to comply with Adoption UK’s health and safety, equal opportunities, child protection and vulnerable adult, data protection, confidentiality and other policies. 

The Skills and Experience you need 

• Excellent communication and interpersonal skills 

• Ability to relate to children and young people 

• Ability to work as part of a team 

• The capacity to understand and to empathise with the issues of concern for adopted children and young people and their parents 

• Awareness of, and dedicated to, anti-discriminatory practice and equal opportunities 

• Able to demonstrate a commitment to and an understanding of the aims and objectives of Adoption UK. 

• Ability to respect and understand the need for confidentiality 

• Flexible and adaptable approach to work 

• Positive and motivated attitude to work 

• Professional approach 

• The ability to speak Welsh is desirable and respect for the Welsh language is essential 

What’s in it for you

• Meet new people and be part of helping adopted young people to thrive  

• Access to the online family members area and the opportunity to attend relevant training and development opportunities  

• Use and develop your communication, organisational and people skills  

• Receive an induction, relevant training, the support you need to carry out the role and agreed out-of-pocket expenses  

Safeguarding role requirements: All applicants will be subject to an Enhanced DBS

JOB TITLE: Charity Worker Volunteer.

JOB OVERVIEW

The Uganda Croydon Catholic Community (UCCC), based in Croydon, Surrey, United Kingdom, is seeking to recruit dedicated and enthusiastic Charity Workers to support the ministry and activities of the Church.

The successful candidates will have a passion for serving people of all ages and helping individuals and families integrate into the life of the Church. UCCC serves a diverse, multi-ethnic congregation, with a particular focus on members of the Ugandan community living in the United Kingdom.

This is a voluntary Charity Worker position. The Church will cover all reasonable expenses related to the role. The position requires a commitment of 30 hours per week, including weekend work.

PRIMARY ROLE

To work alongside the Lead Minister in supporting the Church's mission and vision by engaging with young people, families, and the wider congregation, helping to strengthen community participation and inclusion.

KEY DUTIES AND RESPONSIBILITIES

• Assisting with ushering duties during worship services and Church meetings.
• Helping to prepare Church premises before worship services and other Church activities.
• Assisting with setting up equipment, seating arrangements, and other practical requirements for Church events.
• Supporting the smooth running of Church services and community activities.
• Assisting with clearing and tidying Church premises following worship services and meetings.

PERSON SPECIFICATION

The successful candidate should demonstrate:

• Excellent communication and listening skills.
• Initiative, enthusiasm, and self-motivation.
• Strong organisational and planning abilities.
• Good interpersonal and relationship-building skills.
• Commitment to equality, diversity, and inclusion.
• Ability to work effectively as part of a team.
• A willingness to support the mission and values of the Uganda Croydon Catholic Community.

ESSENTIAL REQUIREMENTS

• Good spoken and written English language skills.
• Knowledge and understanding of Ugandan culture and traditions.
• Ability to communicate in a Ugandan language is highly desirable, as the majority of the community served by UCCC is of Ugandan heritage.
• A genuine interest in community and faith-based service.

APPLICATION PROCESS

Interested applicants should submit:

• A covering letter explaining why they wish to apply for the position.
• An up-to-date CV or résumé.
• Contact details for at least two referees.

Please quote reference number: UCCC/CW26 in all correspondence.

SELECTION PROCESS

Applicants whose applications meet the requirements will be invited to an initial online interview.

Candidates who successfully complete the online interview will be invited to attend a face-to-face interview, unless they are applying from overseas.

About the Role

We are looking for a compassionate and reliable volunteer to support unpaid carers who may be experiencing financial hardship or other personal challenges. The role involves providing basic information and advice, signposting to appropriate services, and assisting clients with completing benefit application forms.

This is a rewarding opportunity for someone who enjoys helping others, has good communication skills, and wants to make a positive difference in the community.

Key Responsibilities

• Provide friendly and non-judgemental information and advice support 

• Assist clients to complete benefit application forms and related paperwork 

• Help individuals understand letters, forms, and official correspondence 

• Signpost or refer clients to appropriate services and agencies 

• Maintain accurate and confidential records 

• Offer practical support in a respectful and empathetic manner 

• Work alongside staff and other volunteers to support service users 

Skills and Qualities

• Good listening and communication skills 

• Patience, empathy, and understanding 

• Basic IT and literacy skills 

• Ability to maintain confidentiality and professional boundaries 

• Organised and reliable 

• Experience in advice work, including claiming benefits 

What We Offer

• Full induction and ongoing training 

• Support and supervision from experienced staff 

• A chance to make a real difference in people’s lives 

Title: Day Care volunteer

Responsible to: Day Care Co-ordinator

Overall Purpose: To support the smooth running of day care sessions by helping create a warm, welcoming, and inclusive environment for all.

An exciting opportunity to work as part of this local charity, supporting vulnerable residents . 

·

Key responbilities

· Prepare and serve tea, coffee, and light refreshments.

· Greet guests warmly and engage in friendly conversation.

· Help create a welcoming and inclusive environment.

· Keep the kitchen and refreshment area clean, tidy, and well‑stocked.

· Wash up and maintain cleanliness of utensils and surfaces.

· Follow basic food hygiene and health & safety guidelines.

· Assist with setting up and packing away before and after sessions.

Skills and Knowledge

· Awareness of, or experience in, supporting adults with a range of care, support or health needs.

· Positive and welcoming interpersonal skills.

· Confident communication skills.

Attitude and Personal Qualities

 · Friendly, approachable, and reliable.

· Able to work well as part of a team.

A willingness to be flexible and perform varied tasks

Caritas Young Parents’ Service offers accommodation-based support to young parents and their children who have experienced chaotic and/or unsafe lifestyles. We aim to keep families together and equip them with the tools they need to move on to independent living. We provide a safe space for parents to confidently parent their child.

We show parents how to play with their babies and toddlers to help them to develop new skills through guided play sessions and story times. We run skills and wellbeing sessions for the parents to help them develop independent living skills, such as how to cook on a budget.

We are excited to advertise for a new volunteer that can help deliver these activities, so if you have any skills that you are not utilising, you might be just who we are looking for.

What you will be doing

• Supporting the staff-led delivery of creative age-appropriate activities for the children, wellbeing-focused sessions for the parents and getting involved with the activities and sessions organised by staff.
• Supporting staff led activities focused on day-to-day tasks that will increase confidence, such as basic cookery sessions
• Empathising with young people experiencing parenthood for the first time.
• Volunteers are required to follow all Caritas safeguarding, confidentiality and professional boundaries policies at all times. Any concerns about the welfare of any of the children or adults who use the services must be acted upon in accordance with our Safeguarding Policy.
• Volunteers be responsible to the Service Manager who would organise their induction and ongoing supervision.
• Volunteers would be expected to ensure the confidentiality of the people who use the service, and not share any information relating to them outside of the service team.
• Volunteers will be working alongside a member of staff - either the service manager or a project worker. Once a volunteer is confident and the manager is happy with their approach then they may be left to complete a play session, for example, but they would not be working alone in the building.
• This role requires a commitment of 5 to 10 hours per week. The role is open ended not fixed term.

The skills you need

• Empathy
• Good listener
• Good communication skills
• Patience
• Respect
• Some residents may have experienced trauma, homelessness, abuse or family breakdown. Volunteers should be comfortable working in a sensitive and supportive environment.

What's in it for you

• Opportunity to use your experience and skills to support people in your communities to whom your support matters.
• Growing confidence and esteem
• Full induction and training
• Further training opportunities

Disclaimer

Please read before applying: As part of the safer recruitment process, we will be requesting an Enhanced Disclosure and Barring Service (DBS) check and two references for this role. Having a criminal record is not necessarily a bar to volunteering within the organisation. This will depend on the nature of the position and the circumstances and the background of the offences. Prior to starting with us you will be required to complete mandatory online training modules.

When children finish Year 6 in our primary programme, many of them don't want the music to stop. So we have started an evening youth club to keep it going. It runs in partnership with Youth Connect South West, and the Police Early Intervention Team back it because they see music as a practical tool against gang recruitment and knife crime. We need musicians or singers who want to teach instruments and support creative projects with young people in their community.

About the role

Orchestra of Everything Foundation (OOEF) delivers free, immersive music education to around 250 children aged 7–11 at two Bath primary schools in Twerton and Whiteway — nationally ranked deprived communities. Our impact is off the scale: school leaders tell us that 86% of children show improved attitudes to learning across all subjects, and we have been instrumental in a 39% reduction in pupil suspensions. Our work has caught the attention of the Department for Education, and Bath Spa University now incorporates our model into teacher training.

The youth club runs in partnership with Youth Connect South West and is endorsed by the Police Early Intervention Team and the Bath & North East Somerset Violence Reduction Partnership — who see music as a frontline tool against gang recruitment and knife crime.

As a Youth Club Music Leader you will draw on your musical skills to teach instruments, support group projects, and help young people develop creatively and socially. You will work in teams with other musicians and youth workers. Formal teaching qualifications are not required.

Note: this role is specifically for people who play an instrument or sing. If you are interested in a pastoral or support role at the youth club without a music requirement, please get in touch to ask about our Youth Club Support Volunteer role.

What you'll bring

• The ability to play an instrument or sing — any genre or style welcome

• Genuine warmth and consistency with young people, including those from complex backgrounds

• Musical credibility alongside the ability to connect with and earn the trust of young people

• Reliability — these young people need familiar, dependable adults in their lives

Time commitment

Most volunteers usually come in one evening per week or per fortnight — sessions run for 2 hours, but if you can only make part of that then we will work around your availability. Some come via community or employer rotas; others commit individually. We will work around your schedule and build the arrangement around what suits you.

What you'll get from it

• Deeply rewarding work in a community that genuinely needs what you can offer

• Skills in youth engagement, informal education and community music

• The chance to work alongside an experienced, passionate and supportive team

• Training, mentoring and references provided

• DBS check arranged and funded by OOEF 

Our small friendly Charity Shop in South Westminster

As well as being an important source of revenue for the Centre, the shop on Horseferry Road is the public face of the Cardinal Hume Centre to the residents and workers of Westminster. It can be a very busy environment with lots of regular customers. You will be part of a friendly, international team!  You will receive excellent support and opportunities to learn team skills and customer service.  You can obtain a reference for future employers.

How does this role make a difference?

You will be part of the fundraising team, raising funds to support the work of the Cardinal Hume Centre and promoting the work of the Centre to the public. Typically, the Charity Shop raises in the region of £50,000 per year.

What will you be doing?

Flexibility will be given where possible, but in general, volunteers will undertake the following tasks as part of this role:

· Customer service on the till

· Cashing up at the end of the day and walking the takings round to the reception and handing in to Finance Team

· Greeting and helping customers

· Replenishing the stock on the shop floor

· Sorting donations

· Helping present top items in window display and around the shop

· Promoting the work of the Centre to the public

Want to increase your skills in retail?

If you want to develop in this role, we are keen to support you.  There are more responsibilities you can take on in the shop, for example; opening and closing the shop, cashing up at the end of the day and helping with the induction of new volunteers.  Let us know if this interests you.  We also have employment advisors who can provide employment support.  Furthermore, if you want to expand your experience in the voluntary sector, you can combine your role in the shop with a volunteer role elsewhere in the organisation.

What are we looking for?

No special qualifications are needed to work in our shop, as relevant training will be given, however, we will be asking for the following qualities:

· Over 16+

· Good spoken English needed – at least Entry Level 3

· The ability to contribute to a positive team culture and atmosphere

· Be able to provide a friendly, high-quality service to customers

· A commitment to equal opportunities and to treating all individuals who visit or work in the shop with dignity and respect

· Physically fit - able to lift light bags and boxes and to comfortably use the stairs between the shop floor and the stock room.  Manual handling training will be given.

What is the time commitment?

The shop opening hours are 10am – 4.30pm, Monday – Friday.  A full or half day (10 – 1pm or 1 – 4.30pm) is ideal, but we are flexible and are grateful for even a couple of hours help each week. Ideally, volunteers will commit to a period of at least 4 months.

How will you be supported?

· You will be supported and trained in all areas of retail and customer service by the Charity Shop Manager and the Assistant Shop Manager.

· You will receive a Centre induction from a Volunteer Coordinator

· You will be reimbursed for reasonable and agreed ‘out-of-pocket’ expenses such as travel and also lunch if working a full day.

· For volunteers who stay for more than three months, we are happy to provide a reference.