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Our amazing team at Alana House, are looking for an Assistant Key Worker to join our Women’s Community Project team.
Would you like to make a lasting difference to women facing multiple disadvantages?
Our award-winning trauma recovery service empowers and enables women to access the support they need.
Position: Assistant Key Worker, Women’s Community Project
Location: The role is based at Alana House in Reading, our Alana House service covers the communities of Berkshire, Oxford City and South Oxfordshire and travel may be required across all locations.
Contract: Permanent full time – 37 hours per week Monday to Friday.
Working pattern to be agreed within the hours of: Mon and Tues 8.30am-5pm | Weds 8.30am-7pm | Thurs 8.30am-5pm | Fri 8.30am-4pm
Salary: within the range of £25,878 to £28,557 per annum
Alana House is PACT’s flagship community project that uses a holistic approach to support and empower women. We offer a confidential, women-only, non-judgemental space and our services are delivered for women by women to ensure a safe, comfortable and trauma informed environment for those accessing support.
About the role:
As an Assistant Key Worker, you will work closely with the Alana House team to support service delivery and help create a welcoming and safe environment. You will focus on developing practical skills, actively supporting clients while learning best practice and building your experience through a range of learning opportunities to help you to grow in the role.
No day is the same at Alana House and your activities may include:
· Responding to phone calls and welcoming visitors to the service
· Supporting service user events and activities
· Liaising with a range of other professionals and partner agencies, promoting collaboration and advocating for clients’ needs
· Supporting clients across a range of holistic recovery pathways
· Co-facilitating groups and helping to manage our community café
About you:
As an Assistant Key Worker, you will bring professional, personal, or academic experience of supporting people experiencing multiple disadvantages. You will also have a professional interest in domestic abuse and supporting people in, or at risk of entering, the criminal justice system. You will understand the importance of maintaining professional boundaries and be committed to delivering high quality, person-centred support. With a willingness to learn, you will be supported through comprehensive training and ongoing development opportunities will be provided.
Please visit our website and apply today to join a collaborative and dedicated team who are part of something truly meaningful.
You can find out more about Alana House here Alana House Women's Community Project | PACT
For an informal discussion about the role please contact Alana House and ask for Sabina, Alana House Manager, you will find the telephone number on the job advert on our website.
Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.
Closing date: 4pm, Friday 21 August 2026
All opportunities with PACT are based in the UK, and you must be eligible to live and work in the UK.
Other roles you may have experience of could include: Trainee Support Worker, Assistant Family Support Worker, Children’s Assistant Support Worker, Assistant Domestic Abuse Worker, Assistant Recovery Worker, Assistant Support Worker, Teaching Assistant, Emotional Literacy Support Assistant (ELSA), etc.
Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.
Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.
Registered Charity
an adoption charity and family support provider helping hundreds of families every year through outstanding adoption and adoption support services
The client requests no contact from agencies or media sales.
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Using Anonymous Recruitment
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Who we are
Every year, thousands of people in the UK face court alone. Often through no choice of their own, people must represent themselves at a moment that could have life-changing outcomes. This includes loss of access to children or homelessness. At the same time, people facing court alone may find themselves up against a party with legal representation. They are instantly at a disadvantage and overwhelmed by the enormity of the challenges they are up against. We supported unrepresented litigants in the civil and family courts in England and Wales over 45,000 times last year.
We provide a safe space with volunteers who listen to each client’s individual story. Last year, over 1000 volunteers helped people to get their thoughts in order, problem-solve and decide next steps, source relevant and reliable legal information, explain complex procedures, complete court forms, and clearly present statements.
At a time when legal support is increasingly limited, we have a vision that no one should have to face court alone.
Who we're looking for
Ambitious, professional, committed and friendly. That describes us. If it also describes you and you have a passion for working with volunteers and supporting people navigating the civil and family courts, then we want to hear from you.
We’re looking for a Service Manager to join our team on a 8-month maternity cover contract.
The role
The Service Manager will be based in the service department, and you’ll be supported by the Head of Service Delivery.
You’ll be working with our university partner, Cardiff University, to recruit, train and supervise a high number of law students to deliver a high-quality service to our Cardiff clients. You'll also be supporting our current long-standing local volunteers, as well as continuing to recruit more local volunteers. You'll pomote the service locally to ensure that our service is accessible and well used.
To apply, please send your CV and a cover letter about why you're the right person for the role via Charity Job.
Please note, that the start date for this role is 12th October 2026.
21 - 50
The client requests no contact from agencies or media sales.