Volunteer Office Support

Kingston Centre for Independent Living are now able to set up a pilot art project for residence of the Borough of Kingston.

We are currently looking for someone to support our office based services on a volunteer basis. This post would be ideal for someone looking to build their skills, maybe returning to work after a break or someone looking to give time to a charitable organisation.

Can you give up to 7-9 hours a week? (Monday’s, Tuesday’s and Wednesday’s preferred if possible and hours can be split over more than one day)

We are looking for someone with a pleasant, enthusiastic and friendly manner to join our team.

Tasks would involve greeting people at reception, dealing with queries from service users, taking accurate messages, making calls (eg. to see if people can attend our meetings), shredding, dealing with post, putting information packs together for posting.

We are looking for someone who is Competent in using Word, Excel & Outlook and updating our database and recording conversations/client requirements.

Support would be provided.

KCIL is a disability confident employer and we would practically welcome applications from disabled people.

Please send CV 's and covering letters to the email address provided.

No one should die because they needed first aid and didn’t get it. St John Ambulance teaches people first aid so they can be the difference between life and death, and you can help us do this.

West Region are looking for a District Logistics Officer. With a growing Events business the role of the Logistics team is to ensure that all volunteers have the equipment needed to be the difference in their communities.

The role will require you to liaise with the District and Regional Events and Logistics functions to provide Logistics support to major Events, and develop a team to assist with this role. You will also liaise with the Regional Logistics Hub to ensure that equipment is ordered and delivered to Units as required, and maintain emergency stocks within your District. 

losing date for this role is Monday 2nd December 2019 with interviews scheduled for Thursday 12th December 2019.

Location: Birmingham (West and South only), Coventry, Dudley, Sandwell, Walsall, Warwickshire, Worcestershire

Volunteer's must be available during school hours e.g. 9.00-3.30pm and it is important to consider time needed to get to and from schools during (at times) busy rush hour traffic.

Could you be there for children?

In the average primary school class, at least two children have suffered abuse or neglect.

But thanks to our dedicated volunteers, who visit schools in their local area, we can give those children the confidence to speak out.

You too can change lives by delivering the assemblies and workshops we call Speak Out, Stay Safe. And the sooner you volunteer, the sooner you can make a difference.

Once you’re trained, you’ll be able to empower the children and young people in your community. Giving them knowledge that will help them stay safe from abuse and neglect.

Interested? Then take a life-changing step forward – for you and for children.

“The children we speak to are actually safer for it. That’s an amazing feeling.” – Ramon, Schools Service Volunteer

Training and commitment

Volunteers are asked to visit a school at least once a week during the in-school training period approx. first 3 months after the 2-day face-to-face training.

I am interested, what do I do next?

If you are inspired to become part of the team:

• Go to our website via the 'apply' button
• Check that this advert relates to an area you live or is easily accessible to you.
• Read the detailed role profile
• Click 'Join us'

Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs. Cats are at the centre of everything we do and our objectives are: homing, neutering and educating people about cats and their care. We help thousands of cats across the UK each year thanks to our network of dedicated volunteers, staff and supporters. Apply for opportunity

A bit about this role

At Cats Protection we help thousands of cats each year thanks to our dedicated and passionate volunteer groups and teams, all of which help our feline friends in a different ways. They take in stray and abandoned cats and ensure they receive the veterinary care and attention they deserve, help raise funds, promote neutering and help spread cat welfare messages. Our volunteer treasurers maintain the finances of local groups and teams, ensuring they hold the funds needed to continue their vital work. Cats Protection relies solely on donations from generous members of the public, and our volunteer treasurers help make sure these funds are spent in the most effective way.  

What can you expect to be doing?

• Preparing budgets
• Keeping accurate financial records
• Reporting financial records via ‘Cashlog’ (Cats Protection supplied software)
• Paying invoices and volunteer expenses
• Being part of a team which ensures there are sufficient funds to meet expenditure
• Updating and advising others on income received, expenditure and available funds
• Managing and monitoring donations made to the group
• Following financial procedures e.g. Gift Aid returns and VAT claims

What are the benefits to you and the cats?

You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by overseeing the finances of a local volunteer groups or team. You will meet new people, make new friends and be part of a dedicated team of volunteers.

We’re looking for someone with

• Experience or knowledge of accounting, book keeping and/or good numeracy skills
• The ability to collect and present information clearly and logically
• Good communication skills
• Willingness to be part of a team
• Confidence using IT systems 
• Good written and verbal communication skills
• The ability to use own initiative  

Time expectation

Our current volunteer treasurers usually spend between 2 to 4 hours per week in this role. More hours may be required at certain times, such as towards the end of the financial year but support is always available. 

Additional Information

At Cats Protection we believe our volunteers should be happy and confident in their roles. To make sure this is the case, we provide support and guidance both remotely from our National Cat Centre and face to face through our regional and local volunteer groups and teams. We also offer varied online and face to face training and have wide-ranging policies covering all aspects of volunteering. We hope the support we provide will ensure our volunteers have a great experience with Cats Protection.

Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs. Cats are at the centre of everything we do and our objectives are: homing, neutering and educating people about cats and their care. We help thousands of cats across the UK each year thanks to our network of dedicated volunteers, staff and supporters. Apply for opportunity

A bit about this role

Without the passionate and committed teams volunteers across Cats Protection we wouldn’t be able to help the thousands of cats and kittens each year that rely on us for help. Our welfare team leaders have the important role of co-ordinating, encouraging and supporting teams of volunteer fosterers and cat care volunteers. They help make sure other volunteers with direct cat care roles are happy and confident and provide advice and guidance when needed. This incredible teamwork means we are able to help more cats and kittens in need. 

What can you expect to be doing? 

• Co-ordinating and supporting cat care volunteers and fosterers
• Making sure Cats Protection’s quality of care is provided to all cats
• Observing policies, procedures, minimum veterinary and cat care standards
• Keeping up to date records of cats in care and helping match cats to new homes 

What are the benefits to you and the cats?

You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by leading and supporting other volunteers in direct cat care roles. You will also meet new people, make new friends and be part of a dedicated team of volunteers.

We’re looking for someone with

• Basic knowledge of cats and cat care
• Good interpersonal and communication skills
• Record keeping and administration skills
• A well organised and practical approach
• The ability to deal with sensitive situations
• The capability to bring out the best in others 

Time expectation 

The time expectation for this role will vary depending on the number of volunteers and cats in care. Our welfare team leaders usually spend between 10 to 12 hours per week in this role which flexible and can be shared by more than one volunteer if needed.  

Additional Information

At Cats Protection we believe our volunteers should be happy and confident in their roles. To make sure this is the case, we provide support and guidance both remotely from our National Cat Centre and face to face through our regional and local volunteer groups and teams. We also offer varied online and face to face training and have wide-ranging policies covering all aspects of volunteering. We hope the support we provide will ensure our volunteers have a great experience with Cats Protection.

Shop online? Happy using email, Facebook and Google? Confident explaining things? Then you could be a Digital Champion!

25% of people with a registered disability are offline compared with 6% of the rest of the UK. Use your IT skills to support a disabled person keep in touch with loved ones, learn new things and pursue their interests.

We need volunteers to support disabled people to access the digital world, get online and get more out of life. You will make a difference by helping clients use the internet and email, building digital confidence and troubleshooting basic IT issues.

You don’t need to be an IT expert, you need to have an everyday knowledge of IT and a friendly, patient personality. It would be great if you have experience with training or supporting people doing something for the first time.

By volunteering with us, you will gain experience working with disabled people. You will also learn about the developing field of assistive technology. We provide ongoing training and support along with expenses, as it’s important to us that our volunteers are not out of pocket because of volunteering.

This role will take place at a residential care service. We like a commitment of at least one day (or two mornings/afternoons) a week for at least six months.

Please note that we are looking for volunteers 18 years and older for this role.

Scotland is an amazing place when it comes to wildlife. We are fortunate enough to be able to experience an astounding variety of species and habitats right on our doorstep. Many of them, however are sadly disappearing. We are determined to stop this from happening and urgently need your help. Our community fundraising volunteers are the face of the RSPB across Scotland.

Are you an enthusiastic and independent person looking to boost your skills and make a difference through volunteering? Are you passionate about raising valuable funds for our work to save Scotland's wildlife and habitats? If this sounds like you, get in touch and become part of the volunteering team and service our pin badge boxes, in your local area, in your own time. 

Where: All over Scotland but we are specifically looking for volunteers around Perth, Kinross and Pitlochry.

When: year round, ongoing

Commitment: As little as one or two hours per month depending on the number of boxes. Monitoring boxes approximately once a month.

What will I be doing?

• Approaching business such as shops and cafes in your local area to place pin badge donation box
• Visiting site every 4-6 weeks to collect donations and re-stock badges
• Banking any cash at a local Post Office or nearby Payzone outlet
• Recording income on our internal system and ordering new stock

What skills will I develop?

• Time management
• Organisation
• Small scale retail management
• Computing

What do I need?

• Confidence and independence to approach shops/cafes you enjoy close to home
• Knowledge of shops, businesses and tourist attractions that are open beyond your working hours, or can schedule a time to visit
• Customer service and cash handling experience
• Computer literacy
• Ability to read instructions and follow through
• No prior bird knowledge is necessary

What else do I need to know?

• Support and guidance will be provided
• Your travel and expenses can be claimed for reimbursement within reason
• New badges are introduced quarterly
• We provide the resources necessary to begin
• You will be contributing to Scotland’s income

Regional Rep

Join our team. Become a Regional Rep!

Thank you for your interest in becoming a Regional Rep for THL UK! This is a voluntary role that is designed to be flexible, fit around your other commitments, enable you to use your individual skills and develop new ones.

Our Regional Reps build communities that are committed to ending the abuse of animals raised for food in their local area. They do this by organising Action Parties (get togethers where a group carries out online campaign actions and letter writing) , Socials, representing THL UK on stalls or giving talks and being a key voice for their region to feed into THL UK’s national campaigns.

We will give you full training which is tailored  to build your knowledge of campaigning, activism and community building.  You will be provided with lots of campaigning materials and a Google Site with a whole host of resources to help you in your role. You will also have remote video 1-1 meetings with your THL contact every month who will help you set goals and guide you in your role as well as monthly remote video meetings with the other UK Reps. Every year we come together for an in person training weekend. You really will be part of our driven team!

Regional Reps make a massive difference to us, THL UK, and most importantly, the farm animals we are fighting for. 

We are looking for Reps who live in or very near to cities. 

Role Description:

• Stay in the role for a minimum of 6 months, committing at least 3 hours per week.

• Become a positive role model for THL UK in their local community.

• Positively promote THL UK and our campaigns in their local area.

• Ensure that they do not to bring the name of THL, or our campaigns into disrepute.

• Get involved in THL UK’s campaign actions.

• Become an active member of the Volunteer Slack workspace: with the app downloaded and notifications on.

• Attend 2 monthly online meetings: 1 hour online call with a THL UK contact,  and the other UK Regional Reps to update on their actions each month in their region. The meeting will also be used to discuss ideas for regional activist engagement. Also a monthly 1-1 meeting to help you in your role. 

• Running 1 Action Party per month in their region: an Action Party will bring together activists from their local community to get involved in current THL UK campaign actions.

• Representing THL UK at events with stalls.

• Keep up to date with vegan events/festivals: researching, booking, attending and running stalls representing THL UK in their region.

• Responsible for collecting and banking donations on our behalf.

• Organise socials for people involved with THL UK in their region and post about them in this group (at least two per year). Encourage the building of their local THL UK group.

• Check in with local volunteers on whether they have done the National THL campaign actions that THL UK staff members have posted in the volunteer communication channel (Slack).

• Post relevant updates in our volunteer communications platform (Slack).

• Encourage local activists to get involved in leafleting for THL UK current campaigns.

• Store and distribute campaign leaflets to activists in their area who want to get involved in campaign leafleting. Coach activists in best practice for leafleting using the ‘How to Leaflet for THL UK’ instructions. 

What skills and traits we are looking for in our Regional Reps:

• Interest in ending the abuse of animals raised for food

• Strength in motivating others

• Good communication skills

• Social media savvy

• Reliable,responsive and organised

• Knowledge of THL UK’s mission and programs

• Self-starting and goal-oriented

• Live in or near to a major city in their region

Useful to have:

• Public speaking skills

• Previous activism experience

• A ‘People Person’ 

• Vegan/vegetarian

About the opportunity

There are a multitude of roles available to suit all types of volunteer. This could include: using your artistic skills to put up communal displays across the school, supporting the upkeep of the school through tidying, organising and maintaining the resource areas including the library or listening to children read.

About Longford Park Primary Academy

Educating children from 2 years old to 11 years old. Longford Park is a newly build Primary School set in a up and coming housing development. The children here at Longford are curious and excited to learn. They are happy to be in school and proud to be park of the growing community.

As a volunteer you would be quickly welcomed into the fold and guided to fulfil the requirements of the role.

The successful volunteer can enjoy rewarding tasks covering a multitude of skills such as organising and maintaining the beautiful school library, putting your artistic touch to communal displays or even enjoying listening to the children read you a story.

What are they looking for?

Volunteers will need to be able to work with little direction from school staff, show initiative, have creativity and an artistic flare, good time keeping and communication skills and enthusiasm about work.

Practical Considerations

Induction and training will be provided. Working hours are flexible depending on availability.

Please note the postcode for the opportunity location is GL2 9FP; it isn't on maps or satnavs yet.

An active man, our 60 year old veteran used to be a volunteer at the Royal National Institute of Blind People (RNIB) and he still volunteers at Sutton Vision.  

He would like to meet a befriender to go out and about for walks or to go to the pub, and also to have chats at his home.

This member has lots of stories to share about his time at the Royal Navy College, when he served in the USA and also in Newcastle.

After leaving the Military Service, this veteran spent most of his civilian life working with Sales and in the Financial Industry.

If you think you can make the difference in his life, we look forward to hearing from you.  

By providing regular companionship, social interaction and building a positive one-to-one relationship you can help to reduce the effects of isolation so commonly experienced by our veterans. Your positivity, friendliness and communication can make the world of difference to their day lives.

Volunteers need to be over the age of 18 years and able to travel independently to and from our veterans home. Reliability, punctuality and trustworthiness are essential requirements for this role as are good listening and interpersonal skills. As understanding of the importance of confidentiality and relationship boundaries is key to this role. We will give you the necessary training, induction and support to be confident and enjoy your volunteering.

We are looking for Board members.

Do you want to help steer an effective, ambitious conservation charity?

Could you help us grow the reach and impact of our work, build partnerships and amplify our efforts and our voices to ensure a future for orangutans and their forests?

We are currently seeking individuals with specific expertise in the following areas:

• Financial (we are seeking a new Treasurer)
• Legal
• Fundraising
• Technical expertise relevant to the charity’s mission

We would also welcome expressions of interest from others with well-established skills and experience, or who are well networked with strategic partners, funders or institutions, who feel they would be able to contribute to and guide the strategic development of the charity.

To find out more about what is involved in being a Trustee, and what we are looking for, please download our Trustee Recruitment Pack.

We would like to receive expressions of interest by 15th January 2020.
We welcome interested candidates getting in touch with the Director for an informal chat about the role.

About the team

We are a busy and caring team supporting seven people we support male and female in our house in Thetford for people with learning disabilities.

The people we support are a great group of wonderful, enthusiastic, and fun loving individuals.

The Volunteer Role

We are looking for a volunteer to visit a lady in one of our supported living homes. She enjoys baking cakes, arts and crafts, watching movies - her favorite movies are “sound of music” and “Mamma Mia” and she enjoys her nails being painted too.

She also enjoys going out in the community - going to the cinema, out for a coffee and cake in town, pub meals, clothes shopping and having her hair cut.

And she has 2 Guinea Pigs!

Make a friend and make a difference.

When do I need to be available?

There is no fix days as this could be flexible.

Times would be evenings between 5-8pm and weekends.

What skills do I need?

• Friendly and approachable
• Reliable and patient
• Interested in others
• Accepting of others who might be different to yourself
• Willing to volunteer within guidelines and to take direction where necessary
• Good communication and listening skills

What can I expect from Mencap?

• Training and induction
• To feel fully supported in your role
• Agreed out-of-pocket expenses to be reimbursed (e.g. travel) *
• Meet new people
• Learn new skills
• Feel appreciated and valued

Role

Love Withington Baths Director (voluntary position).

Tenure

Minimum 1 year, maximum 5 years.

Working Hours

Attendance will be required at monthly Board meeting and as outlined below.

Location

Directors will be required to attend monthly meetings at the Baths in Withington, south Manchester, M20 3EB.

Remuneration

Reasonable travel expenses will be paid.

Love Withington Baths Overview

Love Withington Baths (LWB) operates a 100-year old Edwardian swimming pool and leisure centre in Withington, south Manchester. In January 2013, an announcement by Manchester City Council was made to the M20 community of South Manchester that the much loved and much used Withington Baths and Leisure Centre was to be closed with immediate effect, as they could no longer afford to run it. Over 1200 members, many of whom walk to the centre, the elderly, students, families on low incomes and others, had no alternative sports facility usage. The building has been an integral part of the Withington community for over 100 years; essential for the health and well-being of local people.

The community galvanised and joined together in non-political, family-friendly protests and held a march through the streets, signing a petition to ‘Save The Baths’ and gathering an unprecedented 8000 signatures in just two weeks. We presented this to Sir Richard Leese, City Council Leader, on Valentine’s Day 2013.

Just over two years later, in June 2015, after much, much hard work and organisation, our community group was handed the keys to the building and Love Withington Baths was born. From a starting point of no members and little else other than vast amounts of enthusiasm, belief and dedication, we hit the ground running. LWB is a company limited by guarantee with charitable status and comprises a Board of Directors (the majority of whom are volunteers from the local community, including the original ‘Save The Baths’ campaigners) and approx. 15 employees (roles including Managing Director, Facilities Manager, Community Services Manager, fitness instructors, swimming teachers and life guards).

We have been operating successfully for over 4 years and have over 2000 members, a redesigned gym with brand new equipment, over 60 fitness classes, swimming lessons, community events and a heritage restoration project that turned the Bathhouse space into a fully functional holistic studio under our belt. We are also currently working on an HLF application to gain the funds to restore the roof of the swimming pool. In addition, we have created a community working space in the old warden’s quarters of the baths which can accommodate up to 24 independent workers.

The delivery of our leisure services is the responsibility of our Facility Manager who manages a team of 18 Duty Managers, Swim teachers, Lifeguards, PT instructors and Receptionists.  In February of this year, in order to support the growth of our non-leisure activities we appointed a 1-day a week Managing Director and a half-time Non-Leisure Services Manager.  The latter has specific responsibilities for the implementation of the HLF Development Phase and the Managing Director provides strategic oversight of all of our activities. 

In order to increase our existing governance robustness, we are looking for a new Director to join the LWB Board of Directors. All Directors on the Board have shared accountability for delivering the vision, purpose and annual operating plan for Love Withington Baths, and individual responsibility for delivering key defined activities within the agreed area of responsibility for the specific Director (Finance, Leisure Operations, Non-Leisure Operations Marketing, Building Planning, Building Design, Volunteer Networks, IT, Business Projects, HR, Heritage and Legal).

We are currently looking to recruit a Director with specific responsibility for advising and owning the heritage restoration of our site. This will involve providing guidance on restoration projects that the Baths undertake as well as ensuring all members and visitors to the Baths have the opportunity to learn about the heritage of the baths and the contribution it has made to the Withington community over the last 100 years.

Director Responsibilities

• Ensure that LWB complies with all relevant laws, legislation or regulations.
• Ensure that all LWB activities are aligned with defined company objects, and that all LWB resources are used exclusively in pursuit of these objects.
• In partnership with the LWB Council, define the vision and strategic direction for LWB for 1-5 year horizons and beyond.
• Hold the LWB Council to account for defining visions and strategic direction that align with the purpose and objects of LWB.
• Define and implement all relevant activities within your given remit as a Director, or ensure that they are implemented.
• Align with the LWB Director Code of Conduct.  

Director Duties

• Attend one-off induction session(s).
• Attend monthly 1.5 hour LWB Board meeting, read relevant material, and be prepared to make a contribution in the meeting.
• Attend Community Advisory Group (CAG) meetings once a quarter.
• Communicate in person, over the telephone, or via email with other LWB Trustees/Directors to follow up any issues or questions arising from the monthly meeting.

• For the annual operating plan:

• Define the activities within your area of responsibility
  • Challenge and approve the activities owned by other Directors in order to create a robust overall plan.
  • Implement the activities you are responsible for, or ensure that they are implemented.
  • Provide a progress report to the monthly Board meeting, ensuring that any risks or issues are raised in a timely manner.
• Hold yourself and the LWB Board of Directors to account for delivering the agreed annual operating plan.
• Be proactive about bringing ideas and opportunities to the Board for discussion and possible inclusion in the operating plan.

• Manage a relevant operational budget.
• Attend relevant community events held at the Baths.

• If requested to do so by the Board or the Council:
  • Act as a spokesperson for LWB
  • Attend relevant external events as an ambassador for LWB to network and promote the work of the charity
  • Assist with fundraising activities through networking, promoting the fundraising initiative, and otherwise seeking donations.

• Attend any relevant training.

Experience Required

Directors must have experience of at least one of the following:

• CxO, Board, Leadership, Senior Management, Operational Management; or
• Running a business; or
• Leading or working on programmes of change; or
• Background in historic or heritage restoration or presentation; or
• Hands-on involvement in community groups or social enterprises.

Directors must also have experience in at least one of the following business areas:

• Finance
• Leisure Operations
• General Operations
• Funding applications
• Marketing
• Communication including Social Media
• Events Management
• Building Planning
• Building Design
• Building Project Management
• Volunteer Networks
• Information Technology
• Data
• Business Project Management
• Business Planning
• Human Resources
• Historic Restoration
• Historic Curation
• Legal.

Person Specification – Essential

• Demonstrate passion for the vision and purpose of Love Withington Baths.
• Willing and able to meet the time requirement of the role.
• Currently live in the vicinity of Withington Baths.

• Ability to analyse complex management information and make appropriate decisions.
• Possess strong communication skills, and have the ability to engage effectively with stakeholders and colleagues from different backgrounds and organisational levels.
• Willingness to ‘do’ as well as ‘direct’.
• Excellent influencing and negotiating skills.
• Willingness to challenge constructively, question intelligently and support enthusiastically.
• Willingness to make and stand by collective decisions.
• Willingness to listen to and learn from the experiences of others, and share expertise.
• Willing and able to undertake a range of activities in support of the Baths outside the defined remit of the individual Director.
• Ability to read Microsoft Word, Excel and PowerPoint documents.

You are also welcome to contact a member of the LWB Board of Directors with any questions about the role or your application.

Are you looking for a truly rewarding experience? Would you like to make a practical difference to older people in your community who have had a fall or are worried about their balance?

No need to know about exercise.

Generation Games is Age UK Oxfordshire’s physical activity service. Their main focus is on Strength & Balance falls prevention classes which they are rapidly rolling out across the county. These classes help to improve a person’s balance, muscle strength as well as confidence. Currently there are 41 classes with a plan to expand further. The Strength & Balance classes are taught by highly trained Level 4 Postural Stability instructors. People may attend the class if they are worried about their balance or they may have been referred by their GP or healthcare professional.

Purpose of this volunteer role:

To assist the instructor with practical tasks during the class.

What you can expect:

• Full induction and initial training session on what you will be doing
• A member of Generation Games to accompany you on your first session
• We ask you to complete our volunteer application forms; depending on your location and ability to travel you can expect to start volunteering within 2 weeks
• Experience within a well-respected charity
• Helping in one of the most practical ways to enable older people who are worried about their balance to reduce falls
• Reasonable travel costs and agreed expenses reimbursed
• A friendly and supportive environment

Main tasks:  

• Help with setting up the room for the class, taking the register help with handing out resistance bands during the class
• Assisting individuals who may require more one to one support e.g. finger tip support for getting out of a chair or adding additional chairs for support in front of the person when needed
• Prepare and share a cup of tea or coffee with the participants after the session and enjoy a chat in some sessions

Desirable qualities and skills:

• An interest in helping older people and a desire to persuade them of the benefits of getting active
• A motivated and enthusiastic individual
• Reliable with good time keeping
• A non-judgmental and empathetic attitude
• Good communication and listening skills
• Proactive but also able to take instruction
• Ability to adhere to Age UK Oxfordshire’s Boundaries, Health and Safety, Policies and Procedures. Volunteers must be able to build professional relationships with clients, within clearly defined boundaries.