Access to benefits volunteer volunteer roles

Please note: this role covers areas in Worcestershire and Herefordshire only.

A Community Advocacy Volunteer can support people in Herefordshire  who are vulnerable in a variety of ways. Community Volunteer Advocates help them to make a complaint about a service or situation they are unhappy with, such as a housing or a benefits issue. This service helps people live independently by helping them deal with issues with utility providers or setting up a bank account or assisting them to access services that support with financial matters. 

We are looking for people who are or have:

• Good communication and interpersonal skills
• Empathetic
• You will have, or be willing to learn, basic computer literacy skills in order to log your contact / work on our database system.
• Comfortable completing forms and applications
• Organised 

Benefits of volunteering with the Advocacy Services

• Be part of a growing charity with ever expanding exciting new projects!
• You are provided with FREE training
• Reimbursed for public transport fair and/ or partial mileage costs
• Get experience in the field of mental health
• References are available from us on request
• Fulfilment in helping your local community
• Meet new and likeminded people - we hold regular volunteer catch ups to have your say and meet other volunteers
• Access to Employee Assistance programme benefits

Overview of Onside

ONSIDE is an independent charity promoting the rights and interests of people facing disadvantage. We believe that everyone is entitled to fair, equal treatment and opportunity. Our skilled staff and volunteers make a real difference to the lives of over 11,000 people a year across Worcestershire and Herefordshire. 

Volunteer Delivery Driver

Team: Fundraising

Location: Various, but preferably based around East Yorkshire, North Yorkshire or West Yorkshire

Time commitment: Flexible/as required. Perfect for someone with spare time, such as a retiree or anyone interested in volunteering.

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About Candlelighters

Candlelighters provides financial, emotional and practical support to families affected by childhood cancer in Yorkshire. We support around 150 new families each year and our work ensure the whole family unit is supported in these extraordinary circumstances.

We support children and their families from diagnosis and throughout their journey, including financial support, practical help in hospital, much needed breaks, as well as emotional and well-being support at our Family Support Centre (The Square) and in local communities across Yorkshire. 

Purpose of the Role

We receive support from individuals, groups, businesses and organisations in various locations throughout Yorkshire. We often need to provide our supporters with resources and equipment, including Candlelighters merchandise, buckets and collecting boxes, pop up stands, marketing materials etc.

We are therefore looking for a couple of volunteer drivers to assist with transporting equipment and resources between the Candlelighters’ offices and our supporters, as required.

Key Activities

Activities will include:

· Transporting equipment and resources between the Candlelighters’ offices and our supporters, as required

· Agreeing collections with the fundraising team

· Liaising with supporters to arrange suitable delivery and collect times

· Collecting cash/cheques from donors and banking the money to the Candlelighters Bank Account

· Collecting and returning buckets and collection boxes to the Candlelighters’ office

· Offering a friendly and professional service

· Keeping accurate records and following procedures at all times.

Volunteer Requirements

· Due to drop off and collection points usually only being open during normal office hours Mon-Fri this role would be ideal for someone with spare time, such as a retiree or anyone interested in volunteering.

We are looking for volunteers who:

· Have their own transport (with up to date MOT and relevant insurance)

· Have a full, valid driving licence.

· Are friendly and approachable

· Have excellent communication and people skills

· Enjoy meeting new people

· Are reliable and well organised

· Are able to keep accurate records and follow procedures

· Are able to work independently and use own initiative

· Physically fit and able to lift resources and equipment in and out of a vehicle

This role is subject to a criminal record check, which is processed through the Disclosure and Barring Service (DBS). Please note that a criminal record does not automatically disqualify you from this role. We assess each application on a case-by-case basis.

Support and Benefits

You will receive:

· Thorough induction & training to give you the confidence to perform your role well and to the best of your ability

· Opportunity to develop new and existing skills to help you beyond your involvement with Candlelighters

· Ongoing support from the Fundraising and HR teams

· The opportunity to meet lots of new, friendly people

· The opportunity to expose yourself to new experiences

· Mileage (reimbursed at HMRC rate) and other reasonable expenses reimbursed, in accordance with our Expense Policy

· Regular reviews with your Volunteer Supervisor to help you develop in your role

· Satisfaction in knowing you are making a valuable contribution to supporting children and families affected by childhood cancer

· We can be a reference once you’ve volunteered for three months

· Access to the MINDFUL EMPLOYER+ 24/7 mental health hotline

· Charity Worker Discount card

· Access to The Company Shop

Join Candlelighters as a Fundraising & Events Office Volunteer!

Are you looking to make a meaningful difference in the lives of children and families affected by childhood cancer? We invite you to be part of our team!

As a Fundraising & Events Volunteer, you will support the team during an exciting phase as we aim to increase income and enhance our services for families. You will support corporate fundraising efforts, ensuring local businesses have an excellent experience supporting Candlelighters.

You will also play a key role in organising our Business Collaboration Events—fun, networking-focused gatherings that bring together current and potential supporters to foster collaboration.

Location: 8 Woodhouse Square, Leeds, LS3 1AD

Time commitment: 1 day per week (flexible)

Key Activities

General Fundraising

• Research potential new business partnerships.
• Approach businesses to explore partnerships with Candlelighters.
• Support the team in managing our business club.
• Thank supporters through letters or emails.
• Respond to supporter inquiries via telephone and email.
• Update the supporter database.
• Approach businesses to secure raffle and auction prizes.

Business Collaboration Project Event

• Book venues and negotiate with suppliers to secure free support wherever possible.
• Secure sponsorships for the event.
• Manage event invitations, including design and distribution.
• Organise the event itinerary, including speakers, games, and networking activities.
• Communicate with guests in the lead-up to the event.
• Liaise with the Marketing team to develop promotional materials.
• Perform other administrative tasks to support the fundraising team.

We are looking for volunteers who are: 

• Confident, friendly, and organised.
• Proficient in Microsoft Word and Excel.
• Reliable, proactive, and calm under pressure.
• Experience organising events is desirable.

This role is subject to a basic criminal record check, which is processed through the Disclosure and Barring Service (DBS). Please note that a criminal record does not automatically disqualify you from this role. We assess each application on a case-by-case basis.

Support and Benefits 

It’s vital that our volunteers feel rewarded for their amazing efforts so we want to match your goals, aspirations, availability and everything else with the right opportunity for you. Here are a few examples of what you will receive as a volunteer:

• Thorough induction & training to give you the confidence to perform your role well and to the best of your ability 
• Opportunity to develop new and existing skills to help you beyond your involvement with Candlelighters 
• Ongoing support from the Fundraising and HR teams 
• Certain expenses to be reimbursed as agreed with your Volunteer Supervisor, in accordance with our Expenses policy 
• Regular reviews with your Volunteer Supervisor to help you develop in your role 
• Satisfaction in knowing you are making a valuable contribution to supporting children and families affected by childhood cancer 
• We can be a reference once you’ve volunteered for three months 
• Access to the mental health hotline 
• Charity Worker Discount card 
• Access to The Company Shop 

We are recognised by Great Place To Work® on multiple Best Workplaces Lists in 2023 and 97% of our employees say Candlelighters is a great place to work!

Team: Family Support Team

Location: The Square, 8 Woodhouse Square, Leeds, LS3 1AD

Time commitment: 1 day per week 9am – 4pm (flexibility as to which day it is)

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About Candlelighters

Each year, over 150 children in Yorkshire are diagnosed with cancer. When a child is diagnosed, lives are turned upside down instantly: not just for the child but the entire family. Getting well again can be a long and challenging journey, emotionally, physically, and financially.

Supporting children and families throughout that journey is why our charity, Candlelighters, was formed more than 40 years ago. Our mission is to bring light to every family affected by childhood cancer across Yorkshire by providing emotional, practical and financial support, as well as bringing hope, by investing in vital research to improve the outcomes and lives of children with cancer.

Purpose of the Role and Key Activities

The Family Support Office Volunteer provides administrative and practical help to the Family Support Team, who play a key role in running events and groups and providing support to our families across Yorkshire.

· Recording and updating information on our database.

· Reviewing and updating support resources.

· Corresponding with families, supporters and potential volunteers.

· Answering the phone, transferring calls and taking messages.

· Making phone-calls to confirm appointments, speak to event attendees etc

· Analysing questionnaire feedback.

· Making up new patient bags.

· Sending out invitations.

· Helping to prepare resources, merchandise and equipment for events.

· Stock taking and alerting the team when merchandise needs restocking.

· Franking letters and parcels.

· Providing occasional cover for Front of House (answering the door to families and supporter, making coffees, answering phones, taking messages).

· Providing administrative support.

· Assisting other teams within the charity with tasks and activities as required.

· Maintaining professional boundaries at all times.

· Adhering to Candlelighters’ policies and procedures.

We are looking for a volunteer who:

· Are confident, friendly and approachable

· Have a fun and positive outlook

· Is confident on word and excel

· Can work well and remain calm under pressure

· Are proactive and able to use own initiative

· Are hardworking, reliable and organised

· Are able to move furniture (tables and chairs) and boxes

· Are able to climb multiple flights of stairs

· Are able to maintain professional boundaries and follow Candlelighters Policies and Procedures.

As a children’s charity it is essential that we safeguard our families, employees, supporters and volunteers. You will be asked about unspent conditional cautions and convictions on your application form and the nature of the caution or conviction will determine whether you are able to volunteer for us or not.

 This role is subject to an enhanced criminal record check, which is processed through the Disclosure and Barring Service (DBS).

Support and Benefits

You can expect:

· Induction & training to give you the confidence to perform your role well and to the best of your ability

· Opportunity to develop new and existing skills to help you beyond your involvement with Candlelighters

· Ongoing support from the Family Support and HR and Volunteering teams

· The opportunity to meet lots of new, friendly people

· Travel expenses reimbursed as agreed with your Volunteer Supervisor, in accordance with our Expenses policy

· Regular reviews with your Volunteer Supervisor to help you develop in your role

· Satisfaction in knowing you are making a valuable contribution to supporting children and families affected by childhood cancer

· We can be a reference once you’ve volunteered for three months

· Access to the MINDFUL EMPLOYER+ 24/7 mental health helpline

· Charity Worker Discount card

· Access to The Company Shop

We are recognised by Great Place To Work® on multiple Best Workplaces Lists in 2023 and 97% of our employees say Candlelighters is a great place to work!

GARAS (Gloucestershire Action for Refugees and Asylum Seekers) provides a specialist, holistic service for asylum seekers, refugees and other migrants. We advocate for people’s rights, help improve their wellbeing, and support them in building a better future.

As part of GARAS you will always be compassionate and committed volunteers. As a Triage Volunteer, you will be the first point of contact for many of our clients – helping them access the right support at the right time. You will ensure that enquiries are dealt with effectively, that clients feel welcomed and safe, and that they are directed to the appropriate service: whether at GARAS or with another provider.

This role is essential to the smooth running of our service. With increasing demand, our advisers rely on triage volunteers to help ensure no one is missed and that our support is delivered where it is most needed.

Please note: this role covers Worcestershire and Herefordshire only. 

An Independent Health Complaints Advocate (IHCA) Volunteer works across Worcestershire or Herefordshire to support adults who want to complain about their NHS care or treatment. This is a free and confidential service independent of the NHS. 

We are seeking people who have:

• Good communication and interpersonal skills
• Empathetic
• You will have, or be willing to learn, basic computer literacy skills in order to log your contact / work on our database system.
• Organised and resourceful 

Benefits of volunteering with the Adovacy Services

• Be part of a growing charity with ever expanding exciting new projects!
• You are provided with FREE training
• Reimbursed for public transport fair and/ or partial mileage costs
• Get experience in the field of mental health
• References are available from us on request
• Fulfilment in helping your local community
• Meet new and likeminded people - we hold regular volunteer catch ups to have your say and meet other volunteers

Overview of Onside

Onside is an independent charity promoting the rights and interests of people facing disadvantage. We believe that everyone is entitled to fair, equal treatment and opportunity. Our skilled staff and volunteers make a real difference to the lives of over 11,000 people a year across Worcestershire and Herefordshire. 

Independent visitors befriend and socialise with children & young people in care and care leavers up to the age of 25

 Responsibilities:

· An Independent Visitor provides a stable, adult role model for a young person.

· They visit monthly and befriend and listen to the young person and share their interests and hobbies.

· Provide support and empowerment to help the young person plan for their future

· Identify where the young person might benefit from specialist support and help them to access it

· To act within ONSIDE’s safeguarding policies

Skills & qualities required:

· Good communication and interpersonal skills

· Ability to build trust and a friendly relationship with children & young people in care and care leavers

· Be prepared for an open-ended supportive relationship within and potentially after care

· Demonstrate empathy and understanding to the needs of the children and young people

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

 What we need from you

You’ll be:

· supporting and encouraging a team of fundraising volunteers

· planning fundraising events and activities with your team

· allocating tasks before and during fundraising events

· keeping financial records from fundraising events

· encouraging and promoting a professional image of Cats Protection 

· following policies and guidelines and ensuring licences and permits are obtained for events

Time expectation

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Volunteer role: Phone Operator Assistant - Volunteer

Hours : Minimum of 1 day a week (hours negotiable)

Location: Kentish Town, Camden

Department: Support and Wellbeing

Reports to: Volunteer Lead

Benefits: Training provided, Travel costs, £5 for lunch for volunteers who work over 4 hours

Job Role Summary

Camden Carers is committed to equality, diversity and anti-racism. We welcome volunteers from all backgrounds and aim to make sure everyone can access our services in a fair and inclusive way.

As a volunteer phone operator assistant, you will help with answering incoming calls and handle a range of enquiries from Carers. You will be working closely with staff and other volunteers.

With training, you will:

- Answer incoming calls

- Help with queries

- Record information on our database (Charity Log)

- Transfer calls to the relevant staff member

- Book carers onto activities

- Schedule call backs

- Signpost carers to relevant organisations that provides services that Camden Carers does not provide.

Every day a staff member will be available to support you with any calls you’re unsure about. Your will make a difference by helping carers get the support they need.

Main Duties and Responsibilities

Answering Incoming Calls:

· Maintain professional boundaries

· Observe and comply with our GDPR and confidentiality policies

· Work alongside Camden Carers Staff and volunteers to manage incoming calls and enquiries

· Accurate data entry in database (Charity Log)

· Provide carers with information about Camden Carers and the services available

· Refer carers to relevant services internally or externally

· Follow Camden Carers’ policies and procedures

Security and data:

· Attend relevant GDPR training

· Assist in ensuring database records are up to date and accurate

Note: All volunteers are expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties and comply with our GDPR guidelines at all times.

Qualifications, Knowledge, Skills and Experience

Knowledge:

· Understanding of GDPR and confidentiality (D)

· Understanding of Equality, Diversity and Inclusion (D)

· Understanding of what Anti-racism is (D)

· Office 365 (D)

Skills:

· IT skills (MS Word and Excel) (D)

· Ability to use own initiative (D)

· Trustworthy and reliable (E)

· Good at managing tasks and meeting deadlines (D)

· Clear spoken and written communication (E)

· Confident with making calls, using computer systems and databases (D)

· Ability to pay close attention to details when inputting data (E)

· Reliable and a commitment to working on volunteering day/s (E)

Relevant Experience

· Experience in a similar admin role (D)

· Experience of using databases (D)

· Experience of handling sensitive information (D)

· Microsoft experience with Word & Excel (D)

· Knowledge of local support services in the Borough of Camden (D)

Training will be provided (E= Essential D= Desirable)

RollaDome All Skate is seeking a skilled and experienced Volunteer Website Manager to join our team. You will oversee the development, maintenance, and performance of our website, focusing on managing content, implementing updates, and optimizing the site for better user experience. This volunteer position is ideal for someone looking to contribute to a nonprofit organization while gaining valuable experience in website management and digital marketing. 

Key Responsibilities 

• Website Development and Maintenance: Ensure the website design, layout, and functionality meet organizational needs. 

• Content Management: Manage and create engaging content aligned with RollaDome’s mission and SEO strategies. 

• User Experience Optimization: Improve navigation and overall user experience through regular testing and updates. 

• Website Analytics: Track key performance metrics, providing insights to improve website performance. 

• Cross-Functional Collaboration: Work with the marketing, content, and design teams to ensure the website aligns with RollaDome’s mission. 

Skills & Qualifications 

• Knowledge of content management systems (CMS) and SEO best practices. 

• Proficiency with website analytics tools (e.g., Google Analytics). 

• Experience in website development, digital marketing, or content management is a plus. 

• Excellent organizational and communication skills. 

• Ability to work independently and collaboratively in a team setting. 

Benefits 

• C Professional Development: Develop practical skills in website management and digital marketing. 

• Networking Opportunities: Build connections within the nonprofit sector and learn from the experienced team. 

• Mentorship: Receive support and guidance from experienced staff. 

• Impact: Contribute to the success of RollaDome’s programs and outreach. 

• Flexible Working Hours: Enjoy flexibility in when and where you work, with occasional in-person meetings. 

• Access to Resources: Benefit from professional development resources and training. 

Commitment 

• Minimum 15 hours per week, with flexible hours.

Could you coordinate local SSAFA services in your area? You don’t need a military background, just basic I.T and admin skills, the ability to get on with people and good written and spoken English. If so, we’d love to hear from you.

What is a Branch Secretary?

There are SSAFA branches throughout the UK and overseas. These are divided into local areas that we call divisions. Each branch has a secretary to organise day-to-day activities. This is a key role involving administration and coordinating people. As the first point of contact for SSAFA in the area you will play a crucial part in promoting SSAFA locally, organising local events and ensuring the smooth running of SSAFA across the divisions in your branch.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

In recognition of our clients’ service to the Nation we aim to provide financial, practical and emotional support when it’s needed most. To do this we need local branches and volunteers who can match clients to volunteers and keep things running smoothly behind the scenes.

When would you be needed and where would you be based?

This role is about coordination and administration. As part of your local branch, you might have access to an office, but many volunteers are based at home. The role would suit someone looking to offer a regular time commitment each week. You would also need to organise and attend a number of regular meetings each year.

What would you be doing?

• Managing the branch office (if applicable) and providing support to all volunteers, especially new ones
• Work with the branch Chairperson, treasurer, and others to ensure smooth running of the branch.
• Accepting referrals and coordinating SSAFA caseworkers, visitors, and helpers accordingly
• Oversee all SSAFA casework across the branch ensuring clients get support that is effective and timely.
• Monitor volunteer numbers against the demand for support and recruit new volunteers as needed
• Working with the local training officer to ensure all volunteers are kept up to date with the training and information they need.
• Build relationships with regional and central office staff to ensure an effective flow of information.
• Maintaining accurate records of volunteers and cases, submit accurate data to Central Office
• Providing administration for an annual programme of meetings including an AGM, recording, and implementing decisions
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser.
• Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What could you gain from this volunteering role?

• Gain experience of holding a key local role with oversight of all SSAFA activity in the local area
• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role - confidentiality and boundaries, personal safety, caseworker training, caseworker IT system training, volunteer management – attracting, recruiting, and inducting volunteers, volunteer management – case management and quality. This training would take approx. 4 days.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range of e-learning courses as well as local opportunities to keep your training up to date.
• Support from the Chair of the branch
• Access to the Welfare Team and Volunteer Support Team based at our central office.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people of any age (18+) with some experience of coordinating people and admin
• Good written and spoken English.
• Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues.
• Ability to send and receive emails – you will receive your own SSAFA email address.
• Ability to coordinate a team of people volunteering.
• Willingness to use our on-line case management system (this is covered in the training course)
• Ability to keep within boundaries of the role with regards to reporting any safety concerns etc
• Reliable attitude, contact clients and volunteers promptly, keep appointments etc.
• Ability to maintain confidentiality and keep information safely.
• Access to public transport or a car to travel to meetings, events etc.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No

Could you coordinate local SSAFA services in your area? You don’t need a military background, just basic I.T and admin skills, the ability to get on with people and good written and spoken English. If so, we’d love to hear from you.

What is a Branch Secretary?

There are SSAFA branches throughout the UK and overseas. These are divided into local areas that we call divisions. Each branch has a secretary to organise day-to-day activities. This is a key role involving administration and coordinating people. As the first point of contact for SSAFA in the area you will play a crucial part in promoting SSAFA locally, organising local events and ensuring the smooth running of SSAFA across the divisions in your branch.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

In recognition of our clients’ service to the Nation we aim to provide financial, practical and emotional support when it’s needed most. To do this we need local branches and volunteers who can match clients to volunteers and keep things running smoothly behind the scenes.

When would you be needed and where would you be based?

This role is about coordination and administration. As part of your local branch, you might have access to an office, but many volunteers are based at home. The role would suit someone looking to offer a regular time commitment each week. You would also need to organise and attend a number of regular meetings each year.

What would you be doing?

• Managing the branch office (if applicable) and providing support to all volunteers, especially new ones
• Work with the branch Chairperson, treasurer, and others to ensure smooth running of the branch.
• Accepting referrals and coordinating SSAFA caseworkers, visitors, and helpers accordingly
• Oversee all SSAFA casework across the branch ensuring clients get support that is effective and timely.
• Monitor volunteer numbers against the demand for support and recruit new volunteers as needed
• Working with the local training officer to ensure all volunteers are kept up to date with the training and information they need.
• Build relationships with regional and central office staff to ensure an effective flow of information.
• Maintaining accurate records of volunteers and cases, submit accurate data to Central Office
• Providing administration for an annual programme of meetings including an AGM, recording, and implementing decisions
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser.
• Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What could you gain from this volunteering role?

• Gain experience of holding a key local role with oversight of all SSAFA activity in the local area
• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role - confidentiality and boundaries, personal safety, caseworker training, caseworker IT system training, volunteer management – attracting, recruiting, and inducting volunteers, volunteer management – case management and quality. This training would take approx. 4 days.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range of e-learning courses as well as local opportunities to keep your training up to date.
• Support from the Chair of the branch
• Access to the Welfare Team and Volunteer Support Team based at our central office.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people of any age (18+) with some experience of coordinating people and admin
• Good written and spoken English.
• Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues.
• Ability to send and receive emails – you will receive your own SSAFA email address.
• Ability to coordinate a team of people volunteering.
• Willingness to use our on-line case management system (this is covered in the training course)
• Ability to keep within boundaries of the role with regards to reporting any safety concerns etc
• Reliable attitude, contact clients and volunteers promptly, keep appointments etc.
• Ability to maintain confidentiality and keep information safely.
• Access to public transport or a car to travel to meetings, events etc.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No

Do you enjoy networking and meeting new people? Are you passionate about volunteering? If so, we would love to hear from you. You don’t need a military background, just the ability to get on with people, and a good level of IT skills.

What is a Volunteering Coordinator?

Volunteering Coordinators are a key role within the team, leading on the local recruitment, induction, on-going support and celebration of volunteers. As the first point of contact for volunteering in the branch, they ensure volunteers are welcomed and supported.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles and fundraisers.

Volunteers are the lifeblood of SSAFA. We have been involving volunteers in supporting the Armed Forces community for more than 130 years. Our beneficiaries come from all backgrounds and age groups. To continue providing help when it’s needed most, Volunteering Coordinators ensure that SSAFA has a diverse and committed network of volunteers who are skilled, supported and valued.

What would you be doing?

• Although every SSAFA Branch has different needs, below are the main activities of a Volunteering Coordinator.
• Keeping in touch: Maintaining accurate and up-to-date lists of branch volunteer details and checking in with people about their volunteer experience.
• Supporting volunteer recruitment: Working alongside the Branch Chair to monitor volunteer numbers and develop plans to recruit new volunteers as required, for example, using online volunteer recruitment platforms.
• Creating local links: Taking opportunities to advertise and promote volunteering opportunities locally, including linking with local volunteer centres and community groups.
• Welcoming and supporting: In partnership with SSAFA central office teams, supporting the recruitment and induction of new volunteers e.g., carrying out informal interviews and ensuring every volunteer has an identified volunteer manager.
• Celebrating and saying thank you: Seeking ways to celebrate volunteering and to say thank you to volunteers for their efforts.
• Being a volunteering champion: Working with the regional Volunteer Development Manager to promote volunteering best practice across the branch and ensure volunteers have the best possible experience with SSAFA.

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, volunteer management – attracting, recruiting, and inducting volunteers. This course lasts approx. 3 hours.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Local induction and support, from other branch volunteers.
• Access to a range of e-learning courses as well as local opportunities to keep your knowledge and skills up to date.
• Support from Regional volunteering and operations staff.
• Regular meetings and events to learn and share information.
• Reimbursement of out-of-pocket expenses.
• Volunteers will be covered by SSAFA's Public Liability insurance while carrying out the role.

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Give back to the Armed Forces community.
• Become part of the SSAFA community and build networks across your local area.
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What are we looking for?

• Friendly and approachable people with good written and verbal communication skills.
• Good IT skills e.g., ability to use email and Excel – you will receive your own SSAFA email address.
• Respectful and non-judgemental approach.
• Understanding of the importance of confidentiality and boundaries.
• A belief in the impact of volunteering.
• Some experience of coordinating people is beneficial.
• This role would suit someone who would like to volunteer regularly, each week.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA takes the utmost care at every step of volunteer recruitment to ensure that the people we involve are suitable and appropriate. All measures taken are to help make volunteering at SSAFA a positive and safe experience.

Are references required? Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No 

Shannon Trust fulfils an unmet need around adult learning, supporting people who’ve fallen through the cracks in formal education.

We know a lot of people have had negative learning experiences in the past, so our programme is designed to be different, with no exams and no classrooms. Our unique, evidence-based Turning Pages reading manuals and Count Me In numeracy manuals are used by thousands of learners in prisons and the community to improve reading and numeracy skills. 

Prison volunteers live near to their local prison so that they can visit about once a month during the working week to nurture the growth of the Shannon Trust in their prison. They help unlock the power of reading by offering advice, guidance, training and support to prison staff and prisoner mentors who help other prisoners to improve their skills 1 to 1.

We are looking for volunteers who are able to give a regular, reliable commitment for ideally two years and able to deliver engaging training to groups of people in prisons. Volunteers do not need to be teachers or qualified traininers, full training will be given. Due to the nature of the role, prison security vetting will be required.

We provide training for the role via e-learning and 4 training sessions which are a mix of live, online and group training.