Access to health volunteer roles

At St John Ambulance, we are looking to develop our volunteering offer and become an even more integral part of our communities through delivering community first aid and education. 

We need people who have a passion for helping others, care about their communities and want to make a difference, supporting them to become safe and more resilient by sharing your first aid skills and knowledge. As a Community First Aider, you’ll deliver first aid to those in need through local events, as well as provide education to the public so that the ripple effect of First Aid grows.

Through supporting the growth of community partnerships, you will bring people along to our cause, growing our membership and fundraising base and spreading the message that First Aid Saves Lives. 

Through volunteering as a Community First Aider, you’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time. 

We will make sure you will have access to a proper induction to volunteering with SJA and the training you need for the role you take on. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.

Interviews will take place at either our Northampton, Earls Barton or Kettering building in October and November.  

We meet weekly on Wednesday evenings for optional training sessions.

Full training will be provided

Closing date for these opportunities is: 30/11/2025

To apply for this opportunity please follow the link below:

NEUROMANCERS CIC is a peer-led organisation providing autonomous, abolitionist, and accessible mental health care for and by the neurodivergent+ community. 

We are looking for volunteers who can dedicate their much-valued time and passion as Media & Admin Coordinators. We are a digitally-based, national organisation so all volunteering will be remote. 

Our Media & Admin Coordinators will support us behind-the-scenes, working both independently and collaboratively. Your main responsibilities will be writing and designing social media posts and newsletters to entertain and inform our community.

If you love creating digital content, are chronically online, and passionate about neurodivergent liberation, this may be the role for you!

Commitment: Minimum six months. Role can be renewed every six months. 

Hours: Approximately 3hrs per week, flexible to your availability. Our volunteer responsibilities are shared between multiple people. 

Tasks: We are a digitally-based, national organisation so all volunteering will be remote. You will be expected to attend monthly meetings and meet deadlines. Most tasks will be done in your own time. 

Criteria: We hope that all applicants have experience relevant to the role of interest. If not, please ensure you clearly outline how you could fulfil the role in your application.

Alongside this, applicants will be...

• Self-identified as neurodivergent+
• Organised, responsible, and reliable communicators
• Able to navigate technology such as email, design templates, or web meetings 
• Aligned with NEUROMANCERS values
• Based in the UK with access to a quiet working space
• Knowledgable about non-clinical peer support practices, Disability Justice, prison, police, and psychiatric abolition and the neurodivergent paradigm
• Committed to anti-racism, LGBTQ+ rights, anti-speciesism, anti-ableism, and total liberation for all

Are you a good listener? Are you able to manage group conversations and ensure people feel comfortable together and that groups run smoothly? We need you to facilitate our Talk and Support weekly telephone groups that offer blind and partially sighted people the opportunity to socialise with others when the regular group facilitator is unavailable. This is a telephone-based role that you can do from home. You will need access to a landline or mobile phone We ask you to commit to covering up to 3 groups per week, although this will vary on a week by week basis. Each group you cover will last for one hour.

Home based

• This role is home based

Additional location information

• Home Based: over the telephone (this role requires you to have a landline or mobile telephone)

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply

What skills and experience are needed?

• Effective listening skills;
• Good verbal communication skills;
• Work with wide range of people

At St John Ambulance, we are looking to develop our volunteering offer and become an even more integral part of our communities through delivering community first aid and education. 

We need people who have a passion for helping others, care about their communities and want to make a difference, supporting them to become safe and more resilient by sharing your first aid skills and knowledge. As a Community First Aider, you’ll deliver first aid to those in need through local events, as well as provide education to the public so that the ripple effect of First Aid grows.

Through supporting the growth of community partnerships, you will bring people along to our cause, growing our membership and fundraising base and spreading the message that First Aid Saves Lives. 

Through volunteering as a Community First Aider, you’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time. 

We will make sure you will have access to a proper induction to volunteering with SJA and the training you need for the role you take on. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.

Want to learn first aid? Enjoy going to local events? Want to meet people and make new friends? This is the role for you. St John provide first aid treatment and care for members of the public at a variety of events. We support our local communities in all sorts of ways including first aid cover, CPR training, community response, and providing first aid training to schools and community groups. This is a fantastic role offering all sorts of opportunities within Cumbria and beyond. 

]We are currently recruiting for Community First Aiders in both Carlisle and Silloth and would love for you to join us! 

Full training and support will be provided including: Welcome programme introducing you to the project & wider charity Training in appropriate SJA policies St John Safeguarding training relevant to your role A two day Community First Aider training course The opportunity to be part of a local unit, where you will have ongoing support from peers and further learning & development opportunities Expected Time Commitment ideally two events per month (average event shift 1-8 hours) but this varies. 

For our Community First Aiders, we ask for a commitment of 80 hours a year. This can include time on events, delivering engagement in the community and attending training on Monday evenings. Perks and Benefits Full training and support Free uniform Out of pocket expenses Meet new people Learn new skills Support your local community Skills You'll Need No experience required. No specific qualifications required.

Interviews will be held at a time and date to suit applicants.

Inductions will be held on Monday evenings where you will also have the opportunity to meet the rest of the team.

All volunteers will initially be trained as Community First Aiders. This role is focused on community engagement, with some practical skills in delivery of first aid. Once inducted and comfortable in this role, there will be further opportunities to develop in role and increase medical skillsets should volunteers wish to pursue this and are able to take on additional commitments.

Closing date for these opportunities is: 31/12/2025

To apply for this opportunity please follow the link below:

SUMMARY

Roles Description: Finance Trustee, Community Organising and Campaigning Trustee, and Legal Trustee

Remuneration: Like most Trustee roles, these roles are unremunerated

Reports to: Chair of the Board of Trustees

Start date: As soon as possible

Benefits: In addition to making a real difference in the lives of and deepening your understanding of youth organising, you will receive:

• Safeguarding Training and support in developing expertise here
• Reimbursement of expenses incurred in your role

At The Advocacy Academy, we envision a world where young people with lived experience of injustice (LEofI) harness their collective power to shape a more fair, just, and equal society. Our mission is to organise and support these young people to drive systemic change on the most pressing issues of our time.

We do this by offering deep coaching, delivering transformative leadership programmes, and creating clear pathways for sustained action. Through shared learning and community-building, we help young leaders build the knowledge, skills, and confidence to launch and lead proactive campaigns. We also recognise that real change starts from within - so we’re committed to a governance structure that is values-driven, participatory, and beyond reproach, ensuring TAA is as accountable to young people as it is to the communities we serve and its wider responsibilities.

We’re now looking to recruit three new Trustees to join our Board and help steer this work. We're especially keen to hear from people with leadership experience in one or more of the following areas: Finance & Fundraising, Community Organising and Campaigns & Legal

Trustees of The Advocacy Academy play a unique role in delivery of our mission. They are collectively responsible for the governance of the organisation, represent it to the community, and accept ultimate compliance authority for the charity and its activities. As a Trustee with experience in the UK’s youth sector, you will support the Board and the Executives in ensuring that TAA continues to deliver an exceptional quality of youth work, and the role that safeguarding plays in achieving this. As a trustee:

• Work with the Chair, Trustees and Senior Leadership team to ensure there is a clear, long-term and strategic vision The Advocacy Academy.
• Work with the Board to ensure we function within the legal and financial requirements of a UK registered charity and company, our constitution and that we strive for best practice
• Take responsibility with the other trustees so that the organisation has effective practice to safeguard the people it works with
• Act as an ambassador, spokesperson and champion our work supporting our income activities, and fostering networks that can help generate income.

About Our Board of Trustees

• Our Board currently consists of four members, recruited, selected, and approved by the Board of Trustees.
• Each trustee serves a three-year term, and we are made up of individuals from diverse backgrounds and ethnicities.
• The Board meets quarterly (four times per year) to provide strategic oversight and governance. Operations/day to day are managed by the Executives.
• Given the size of the board, we expect all trustees to join at least one subcommittees meeting per year, unless there are extenuating circumstances. .The subcommittee meets are typically held prior to full Board meetings.
• Board meetings are held at our Liberation Centre in Brixton and subcommittee meets are held virtually
• The role of trustee is voluntary, though reasonable expenses are reimbursed.2• Trustees are expected to prepare in advance by reading reports and meeting papers, and are also warmly invited to attend our events throughout the year.

AREAS OF RESPONSIBILITY

1. Finance Trustee - Trustee will provide charity financial governance oversight of The Advocacy Academy, including but not limited to: Working closely with our Finance Director and the Finance & Risk Committee will:

• Provide support on financial oversight and ensure compliance with relevant charity and regulatory requirements.
• Review and co-present financial reports and key insights to the Board of Trustees.
• Actively participate in the Finance and Risk Committee, ensuring effective financial scrutiny.
• Strategic contribution to long-term financial and fundraising planning and support the organisation’s risk management framework.
• Attend Finance and Risk subcommittee meetings quarterly.

2. Community Organising and Campaigning Trustee - The Community organising and campaigning Trustee will provide organising and Campaigns governance oversight of The Advocacy Academy, including but not limited to: Working closely with our Director of Organising and Campaigns and fellow trustees, they will:

• Provide strategic oversight of The Advocacy Academy’s organising and campaigning activities and priorities.
• Ensure campaigns are ethical, legally compliant, and aligned with the organisation’s values.
• Support the development of effective, youth-led organising and campaigning strategies.
• Offer insight into advocacy trends, movement-building, and political landscapes.
• Serve as a sounding board for the team, offering critical friend feedback without operational interference.
• Help the board assess risks and opportunities related to public positioning, reputation, and partnerships.
• Good governance, diversity and teamwork are at the core of the Board’s values. We want to ensure trustees represent the young people we work with and we are particularly interested in applications from people with lived experience.

3. Legal Trustee - The Legal Trustees will provide Legal perspective on governance oversight of The Advocacy Academy, including but not limited to: Working closely with our Trustees, they will:

• Provide strategic legal perspective on compliance with charity law, employment law, using legal knowledge or by signposting to our external legal support.
• Provide legal perspective on any strategic decisions the board makes, which the board can then pursue formal legal advice on.
• Provide legal perspective on risk related to public campaigning, partnerships and public communications.

PERSON SPECIFICATION

1. Finance Trustee -

• Proven expertise in charity fundraising and financial management.
• Experience of charity finance and fundraising is essential.
• Previous board or trustee experience.
• Ability to work collaboratively in a diverse team environment.

2. Community Organising and Campaigning Trustee -

• Understanding of power-building, community organising, or movement strategy (essential).
• Experience in grassroots organising and campaigns, advocacy, or social justice movements.3• Familiarity with political or social justice contexts in the UK.
• Willingness to support youth leadership and work in solidarity with young campaigners.
• Previous board or governance experience is helpful but not essential.
• Ability to work collaboratively in a diverse team environment.

3. Legal Trustee -

• Qualified legal professional (e.g. solicitor, barrister, legal academic) with UK-based experience.
• Knowledge of charity, or employment law desirable.
• Experience in risk, governance, or compliance, particularly in the charity sector.
• A commitment to social justice and supporting youth organising work.
• Ability to translate legal concepts clearly for non-specialist trustees.
• Ability to work collaboratively in a diverse team environment.

EXPECTATIONS & ENTITLEMENT

• Attend at least one training programme that we run, so that you understand the work we deliver
• Attend trustee meetings, which are held four times a year in London or virtually, and last between 3 expected to attend at least three each year.
• Participate in one of our sub-committees as may be required by the trustee role.
• Demonstrate commitment to The Advocacy Academy by supporting fundraising efforts.
• Serve for a term of three years and be able to stand for re-election for a further term and possibly two.
• Work with the Chair to review your performance
• Claim reasonable travel and accommodation expenses to attend meetings -4 hours - trustees are expected to attend at least three each year.
• This is an outline of the responsibilities and duties of the Trustee roles, it is not intended as an exhaustive list and may change from time to time to meet the changing needs of The Advocacy Academy’s board. Any changes will be made in consultation with the post holders.

HOW TO APPLY

Please apply to be our Trustee by sending your CV together with a supporting statement to us. Your supporting statement should explain why you would like to be our Trustee and the contribution you believe you would make to The Advocacy Academy, with particular reference to the specific Trustee role and Requirements above.

DATES

• •Closing Date: The deadline for applications is 7th October 2025 by 9am.

Please note that there will be two rounds of interviews, and we will be conducting interviews on a rolling basis as applications are received. The application deadline may be brought forward if suitable candidates are identified early.

NOTHING ABOUT US WITHOUT US

We aim to be representative of the community we are working with. We encourage applications from people of colour, those who identify as LGBTQIA, working class as well as disabled people, those living with mental health conditions, refugees and migrants. We welcome people from all identities who are made to feel marginalised.

We’re not just committed to being an equal opportunity employer, we actively celebrate diversity in all its forms. Let us know if we can do anything to make the application or interview process more accessible. If you are invited to interview, we will at that point ask you for any accessibility requirements or preferences.

As an employer we make all reasonable adjustments to support employees in their work if they are disabled or have a health condition. We support the Access to Work scheme which could provide you with financial support to get the help you need to do all tasks successfully. We are happy to facilitate Access to Work assessments and reclaims, and would actively welcome applicants who would need this in order to do the job.

All staff who work on our programme must have, prior to starting work, a returned satisfactory enhanced Disclosure and Barring Service (DBS) dated no earlier than 1st January 2021. The Advocacy Academy will assist the application for, and pay for the processing of, a new DBS for staff members where required.

We welcome applications from people with convictions. Please disclose in your application if you have any convictions, cautions, reprimands or final warnings that are not “protected” (as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 

The Brompton Fountain is a children's charity working with those impacted by heart and lung conditions in Royal Brompton and Harefield hospitals. Our charity provides a wide range of vital resources, services, parent/carer amenities, and accommodation. We also fund medical equipment, facilities improvements and projects outside of the NHS remit. We are currently looking for a Fundraising and Events Volunteer to help our organisation . 

We would like the volunteer to help with:

• Stewardship at events to help families and guests.

• Supporting staff with admin at these events so that processes run smoothly.

• Communicating with families and guests who may share personal stories related to the charity. Feeling comfortable and confident to speak to people about our charity and what we do.

• Organising resources for fundraising and event days e.g care packs, running shirts, signage.

You will be supporting our Community Lead and Fundraising Officer who will provide an overview of our existing processes and be there to help you every step of the way. The Brompton Fountain has a strong team of staff and volunteers who you will be working collaboratively with as a team to support the families we are in contact with.

Your input will greatly affect not only the current impact of the charity and how we are able to support the families who need our services, but the longevity and outreach of our work by committing yourself to fundraising for our cause. 

Criteria

We are looking for a volunteer who:

• Does not need prior experience, passion and confidence are far more important!

• Is a great communicator and loves talking to people.

• Is confident and able to be proactive.

• Is flexible and adaptive.

• Is able to partake in physical labour e.g putting up gazebos and carrying around packages for events.

• Has attention to detail.

• Has the ability to drive or access travel around London and South-East as large/many items will be needed at events. 

• Is an empathetic person who is willing to have discussions with families around topics like health issues, additional needs, and bereavement.

• Understands the resource constraints of a small charity and is able to work with these.

• Is willing to have an enhanced DBS check.

• Is willing to partake in safeguarding training.

• Is willing to partake in onboarding training to understand our charity and the mission in more detail.

• Must be over 18.

Location

Whilst we are based at Royal Brompton Hospital, Sydney St, London SW3 6NP, your role will mainly be off site at different locations around London and the South-East to help at fundraising and community events.

Time

Due to our mission, we would greatly appreciate at least 6 weeks of your time, preferably more. This role would not be a set day a week, but rather be for fundraising and event days. These days would normally be Saturdays and Sundays, averaging once a month. We are an understanding and flexible organisation, and would be happy to discuss options with you. 

About CARAS: 

Community Action for Refugees and Asylum Seekers (CARAS) is a registered charity that has been supporting refugees and asylum-seekers since 2002 empowering them to integrate and engage in the local community. 

Arriving as an asylum seeker/refugee can be a disempowering experience. Difficulties with language, accessing services and overcoming prejudice are ever-present. As an organisation we are committed to work alongside refugees to overcome those challenges, and to help them build their lives. 

We offer group support and targeted support work. We offer a range of activities including: ESOL classes; social and recreational activities such as youth club, drama, trips, and family activities; educational support for young people; and casework and advocacy support.

Our values are at the centre of all our work: 

• Kindness: CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents, and interests. 

• Justice: CARAS will strive for social justice following a rights-based approach in all our work and challenging instances when rights are not upheld in wider society. 

• Empowerment: CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes. 

• ‘With’ not ‘for’: CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do. 

About Youth ESOL: 

Our award-winning ESOL project offers English language classes to young people at a wide range of levels. This provides vital skills, opportunities and social contact and is crucial for enabling young people to do well at school or college.

About the Role: 

CARAS is looking for volunteer ESOL Teaching Assistants to support our face-to-face study programme called ‘Get Ready for School.’ 

This programme is attended by young people out of education and is based in Tooting on Mondays and Wednesdays. Core delivery of the programme includes English, Maths, Digital skills, complemented by Reading and Writing for Pleasure.

Volunteers in this role are required to commit to at least one 2-hour session per week, during these times:

• Monday 10am - 3pm
• Tuesday 2pm - 6pm
• Wednesday 11am - 6pm

Please note that ESOL classes do not run during school holidays, and we follow Wandsworth Council term dates.

Volunteer  Tasks and Responsibilities: 

• Providing learners with one-to-one or small group support within ESOL classes;

• Help young people to build confidence in digital literacy;

• Helping to set up the classroom and provide learners with classroom resources;

• Engaging learners in informal conversations or games during breaks to help them practice their conversational English.

• Checking the session plan aims with the lead teacher and assisting learners achieve them;

• Attending and contributing to volunteer debriefs after each session;

• Making use of any community languages you may know to help students during the class;

• Working collaboratively as a team and helping to shape the project;

• Supporting people to develop their knowledge and skills, encouraging and inspiring participants to reach their full potential;

• Assisting participants to recognise and celebrate their achievements;

• Following CARAS’ confidentiality, safeguarding, health & safety, equal opportunities, data management and all other policies as relevant.  

Requirements: 

Essential 

• To be 18 years or older;

• Able to travel to our community centre in Tooting (travel and food expenses can be reimbursed);

• An interest in education and English language teaching;

• To be non-judgemental and able to engage with people from diverse backgrounds;

• To be reliable and punctual;

• Excellent communication skills, especially with people who are new to English;

• The ability to volunteer on Monday mornings and Wednesday afternoons/evenings during Wandsworth term time for a minimum of four months;

• Currently resident in the UK; has asylum seeker or refugee status

• Able to provide five years’ worth of addresses, and willing to undergo a DBS check (DBS and proof of residency is not necessary if you are a Caras community member who is more recently arrived in the UK);

• Able to attend volunteer induction training (online) prior to start of role 

Desirable 

• Knowledge of community languages, such as Arabic, Tigrinya, Amharic, Pashto, Dari, Farsi, Kurdish, Somali or Spanish. 

Through volunteering with us you will: 

• Gain experience of English language teaching; 

• Meet new members of your local community; 

• Learn about different cultures; 

• Learn about issues relating to refugees and people seeking asylum; 

• Work as part of a friendly, welcoming team; 

• Develop your skills and competencies; 

• Be able to access relevant training, including safeguarding training. 

• Be able to obtain a reference from us relating to your placement after 3 months’ regular volunteering 

To Apply: 

To apply for this opportunity, download and complete the CARAS volunteer application form from the CARAS website using this volunteer role description to inform your answers with email subject header “Youth ESOL Teaching Assistant Volunteer”. 

Successful applicants will have an informal meeting with a member of the CARAS learning staff team and a community member. These meetings will be on a rolling basis so apply ASAP! 

 All volunteers must complete an enhanced DBS check for working with young people and attend training with us before starting. You will also receive training and support relevant to your specific role. 

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered. 

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered. 

Are you passionate about social media and can lead a small team? We're looking to recruit a Lead Volunteer for our Social Media Team. We’re looking for someone who has a passion for promoting a small charity supporting a rare condition and has the ability to support a volunteering team as well as plan and use platforms and tools for social media including Canva, Google Drive and other digital platforms.

The Social Media Team develops and promotes Burning Nights CRPS Support’s communications online, using social media platforms as widely as possible, in order to maximise our impact and to inspire actions in the public, healthcare professionals, communities and businesses. The promotion of our activities will raise awareness of Complex Regional Pain Syndrome (CRPS) and provide support and empowerment to the CRPS community. Communications will also run in line with Burning Nights CRPS Support's campaigns strategy/plan.

This is a flexible volunteering opportunity, which means your commitment can be balanced around your lifestyle - being part of a team to ensure that communications to our community and supporters are up to date and timely.
You will provide leadership for your team and support the development of a communications plan for the charity.

Key Tasks and Objectives
You will lead and support an overarching communications strategy, direction and plans for Burning Nights CRPS Support's Social Media/online communications, create engaging content, supervise the team and encourage high standards.
Tasks may include:

• Managing the Social Media campaigns across social media, which includes overseeing engaging content, writing and editorial, design and artwork from The Social Media Team.
• Help develop social media campaigns and day-to-day activities.
• Prepare graphics for sharing across channels.
• Monitor the impact of social media campaigns; Analyse, review and report on effectiveness of campaigns in an effort to maximize the charity’s reach.
• Scheduling and posting social media content.
• Capture and report on monthly data from across all social media platform.
• Lead on Social Media meetings or the social media section of Comms meetings.
• Work with the whole Comms & Marketing Team including the Lead Communications & Marketing Volunteer to provide relevant content for their teams to use on social media, providing training/coaching where appropriate.
• Develop, manage content and maintain social media objectives and targets.
• Supporting the Social Media Team to ensure our social media platforms are regularly updated.
• Supporting with the development, preparation and implementation of Burning Nights CRPS Support's Social Media strategy in conjunction with the overall Comms strategy.
• Encouraging others to comment on our posts and share them with others, to ensure that our communications reach a wide range of stakeholders and diverse audience.
• Increasing the numbers of followers and engagement across our social media channels - Facebook, Instagram, LinkedIn, YouTube, Pinterest, TikTok and X, using appropriate tools and utilising relevant channels to reach diverse audiences.
• Monitor, analyse and report on the performance of social media channels/activities using tools like Metricool, Buffer and Google Analytics, feeding back monthly to the Lead Comms Volunteer and the trustees, using the data to inform future activities.
• Keep up to date with the charity and healthcare sectors, events and news, and suggest content to promote through our social media feeds.
• Support new volunteer Social Media Team members ensuring they understand their role or assign them their role.
• Act responsibly with data held by Burning Nights CRPS Support that you may access as part of your role, adhering to guidelines and policies and reporting any concerns or possible breaches to Burning Nights CRPS Support's Data Protection Officer/Lead.

Key Skills or Qualifications

• Experience of using social media platforms, other online tools and Communications to generate interest in a charity, business or project.
• Experience of managing a team and projects.
• The ability to inspire people to act and get involved internally and externally.
• Ability to transform small snippets of information into interesting and engaging stories suitable for social media platforms.
• Good IT skills, including Google Drive, Canva, Buffer, Word and Excel.
• Experience of managing multiple campaigns, with excellent organisational and time management skills, delivering effective targeted outcomes.
• Be proactive and show initiative, with the ability to volunteer unsupervised.
• Genuine interest in supporting a small charity and a passion for campaigning for a healthcare charity.
• Be motivated and enthusiastic with proven experience and is passionate about social media and marketing, and producing tangible results.
• Good interpersonal skills dealing with people sensitively and respectfully from a wide range of backgrounds
• Strong strategic development, project management and articulate communication skills.
• Good attention to detail and accuracy, with succinct writing and proof-reading skills
• Able to establish and maintain effective working relationships with other volunteers and staff.
• Excellent organisational and time management skills with the ability to prioritise and structure work schedules.
• Ability to be innovative and creative.
• Ability to be flexible and have a 'can do' approach.
• Friendly, approachable manner - able to build rapport with a range of partners and staff, and provide a collaborative team environment.
• Confidence in communicating on Zoom or by email.

Key Benefits

• Voluntary Experience: Gain practical real-world experience working in social media management.
• Supportive Team: Collaborate with a passionate team working on projects.
• Personal Development: Develop your skills in social media marketing, content creation, and community engagement.
• Portfolio content for future job applications.
• Opportunity to contribute to a meaningful cause.

Training and Support

• Full induction to our organisation, as well as check-ins, ongoing training, supervision and support from the Communications & Marketing Lead Volunteer, Volunteer Co-ordinators, Trustees and the Volunteer Team.
• Relevant and ongoing training for your volunteer role.
• Regular updates on charity activities.
• Support, advice and guidance from Charity team.
• After 3 months volunteering, all volunteers are eligible for additional training courses (reasonable cost).
• Out-of-pocket expenses, approved in advance will be reimbursed.

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered. 

Use your expertise to shape education, influence communities, and grow as a leader. Roles available across England.

Are you a business leader or corporate professional looking to make a meaningful impact outside the boardroom?

By becoming a volunteer governor at a further education (FE) or sixth form college, you’ll help shape the strategic direction of an organisation that transforms lives through education and skills—while strengthening your own governance experience and leadership credentials.

Why it’s relevant to professionals like you

Further Education colleges train over 1.6 million learners annually, preparing the skilled workforce that keeps our economy moving—from engineers and IT specialists to healthcare professionals and construction experts.

As a college governor, you’ll sit on the board of an FE institution (and registered charity), where your insight into strategy, risk, people, or finance will have a direct impact on how public funds are spent, how performance is measured, and how learners are supported to succeed.

This is an opportunity to:

• Apply your corporate skills in a charitable leadership role
• Gain board-level experience and enhance your CV
• Contribute to local economic growth and social mobility
• Support a vital sector during a time of transformation

What you’ll do

As part of a governing board, you’ll:

• Set strategic direction: Help define the college’s mission and goals
• Hold leadership to account: Monitor finances, performance, and outcomes
• Ensure governance excellence: Make decisions in the best interests of learners and stakeholders
• Act as a charity trustee: Ensure financial sustainability and legal compliance

You’ll also engage with senior leaders and external stakeholders, including local employers, regulators, and community partners.

Who we’re looking for

We welcome professionals from a broad range of sectors, including but not limited to:

• Finance, Audit & Risk
• HR, People & Culture
• Strategy, Transformation & Operations
• Technology, AI & Digital
• Legal, Governance & Compliance
• Marketing, PR & Communications
• Education, Apprenticeships or vocational courses

What matters most is your strategic thinking, commercial awareness, and commitment to helping others succeed.

Prior education experience is not required. Full induction and training are provided, with access to DfE-funded development and peer mentoring where needed.

Time commitment

Expect to give approximately 1–2 days per month, including:

• Attending board and committee meetings (in-person or hybrid)
• Reading papers and preparing questions
• Participating in training and occasional college visits

The time commitment is manageable alongside a full-time role—and many employers actively support staff to take on governance roles as part of their professional development.

Where you’ll be needed

We are recruiting governors for colleges across England, with new opportunities added regularly. We’ll work with you to match your skills and location with a college in need of your expertise.

What’s in it for you?

· Enhance your board-level and governance experience

· Develop strategic oversight and leadership outside your day-to-day role

· Expand your professional network

· Give back in a way that creates long-term, measurable impact

· Gain exposure to the education, charity, and public sectors

Ready to step into a strategic, purpose-driven leadership role?

If you’re ready to bring your corporate insight to the education sector and help shape the future of skills, opportunity, and social mobility—we’d love to hear from you.

Apply now to become a volunteer college governor.

INDEPENDENT READING GROUP VOLUNTEER (FACE-TO-FACE) 

CARAS Youth ESOL Programme – Monday, Wednesday mornings  

About CARAS: 

Community Action for Refugees and Asylum Seekers (CARAS) is a registered charity that has been supporting refugees and asylum-seekers since 2002 empowering them to integrate and engage in the local community. 

Arriving as an asylum seeker/refugee can be a disempowering experience. Difficulties with language, accessing services and overcoming prejudice are ever-present. As an organisation we are committed to work alongside refugees to overcome those challenges, and to help them build their lives. 

We offer group support and targeted support work. We offer a range of activities including: ESOL classes; social and recreational activities such as youth club, drama, trips, and family activities; educational support for young people; and casework and advocacy support. 

Our values are at the centre of all our work: 

• Kindness: CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents, and interests. 

• Justice: CARAS will strive for social justice following a rights-based approach in all our work and challenging instances when rights are not upheld in wider society. 

• Empowerment: CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes. 

• ‘With’ not ‘for’: CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do. 

About Youth ESOL: 

Our award-winning ESOL project offers English language classes to young people at a wide range of levels. This provides vital skills, opportunities and social contact and is crucial for enabling young people to do well at school or college.

About the Role: 

• CARAS is looking for Reading Group Volunteer to support our face-to-face study programme for young people.
• The reading group is in Tooting and is an important element of a study programme for young people aged 14 to 18 who are out of formal education.
• Students will be supported to read at length and complete challenges that are adapted to their ability level.
• The reading group aims to foster independence and a joy of reading among the young people and requires volunteers to learn about the young peoples' interests in order to help them select an appropriate text.
• The ESOL teacher will provide volunteers with tips to support reading and understanding for emerging learners of English, such as phonics and elicitation strategies.
• Volunteers will work with 1-5 students, mostly reading out loud with them or helping them to decode unfamiliar language.
• Please note that ESOL classes do not run during school holidays, and we follow Wandsworth Council term dates. 

Volunteer tasks and responsibilities: 

• Providing learners with one-to-one or small group support within the Reading Group sessions; 

• Helping to set up the classroom and provide learners with classroom resources; 

• Contributing to debriefs to inform the ESOL teacher how each student found the lesson/task and the students’ areas of greatest challenge and success;  

• Attending and contributing to volunteer debriefs after each session; 

• Making use of any community languages you may know to help students during the class; 

• Working collaboratively as a team and helping to shape the project; 

• Supporting people to develop their knowledge and skills, encouraging and inspiring participants to reach their full potential; 

• Assisting participants to recognise and celebrate their achievements; 

• Listening and supporting students to select, read and understand a text; Showing flexibility to the wide range of ability levels in the classroom; 

• Following CARAS’ confidentiality, safeguarding, health & safety, equal opportunities, data management and all other policies as relevant.  

Requirements: 

Essential

• To be 18 years or older; 

• An interest in education and English language teaching;

• Currently resident in the UK; has asylum-seeker or refugee status 

• * Able to provide five years’ worth of addresses, and willing to undergo a DBS check; *DBS and proof of residency is not necessary if you are a CARAS community member who is more recently arrived in the UK.  

• Able to attend volunteer induction training (online) prior to start of role 

• Able to travel to our community centre in Tooting (food and travel expenses can be reimbursed); 

• To be non-judgemental and able to engage with young people from diverse backgrounds; 

• To be reliable and punctual; 

• Good communication skills, especially with people who are new to English; 

• An interest in books and stories, writing and poetry 

• The ability to volunteer on Wednesday during Wandsworth term time for a minimum of four months; 

Desirable: 

• Knowledge of community languages, such as Arabic, Tigrinya, Amharic, Pashto, Dari, Farsi, Kurdish, Somali or Spanish; 

• Experience of reading with young people or learners of English, or teaching ESOL or phonics. 

Through volunteering with us you will: 

• Gain experience of English language teaching; 

• Meet new members of your local community; 

• Learn about different cultures; 

• Learn about issues relating to refugees and people seeking asylum; 

• Work as part of a friendly, welcoming team; 

• Develop your skills and competencies such as literacy and phonics strategies for emerging learners of English; 

• Be able to access relevant training, including safeguarding training. 

• Be able to obtain a reference from us relating to your placement after 3 months of regular volunteering. 

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.