Job Summary

The Assistant Head of Operations post will support the Senior Leadership Team in overseeing the highest quality services across the organisation’s delivery areas. They will be responsible for and support the operational leadership and management of allocated service areas and report to the Senior Leadership Team on cross organisational matters in relation to effective, safe and highest-quality provision.

Job Purpose

To provide the highest standards of strategic leadership & operational management of allocated Advocacy, Carers and Therapy service areas delivered by Gaddum to the diverse populations across Greater Manchester.

The Assistant Head of Operations will have responsibility for:

• Supporting and contributing to the organisation’s forthcoming Equality, Diversity and Inclusion strategy review.
• Operational leadership of assigned service management portfolio.
• Leading and advising on recruitment in line with policies and procedures.
• Project Managing programmes of work that are vital for Gaddum’s growth, performance and quality.
• Implementing, overseeing and leading on key areas in relation to Health & Safety, Safeguarding and HR matters relating to their service areas and as required on a wider organisational basis.
• Ensuring strict adherence to, and proactive approaches for, monitoring and reporting in all elements of contract and internal performance indicators.
• Deputising for assigned Head of Operation responsibilities as required.

Manchester Mind believes in the power of listening and feeling heard and that a better understanding of mental health benefits everyone. We do this by providing a range of services across Manchester to young people and adults. Our work is guided by our values of:

Openness  |  Belonging  |  Strength  |  Collaboration

Manchester Mind is looking to recruit a Community Engagement Team Leader. The role will involve working in a collaborative and person centred way across primary care in Manchester, Bolton, Salford, Wigan and Trafford, with people with lived experience of mental health problems to improve physical health issues and promote take up of both flu and Covid-19 vaccines.

We would like to work with someone who is experienced, dynamic and passionate about being able to develop and deliver accessible mental health support services.

Position: Community Engagement Team Leader

Salary: £25,991

Hours: 35 hours per week (full time)

Initially a 12-month contract.

The skills and knowledge that are important to us are:

• Ability to work in an open way that builds kind relationships and is receptive to and appreciative of the skills and talents of everyone.
• Knowledge or experience of the issues that people with lived experience of poor mental health face and the impact this can have on physical health.
• Ability to work collaboratively with others.

Application documents can be downloaded from alongside this listing, or from the Vacancies page of the Manchester Mind website.

All applications must be received by 12noon, Monday 31st January 2022. Interviews are planned for 10th and/or 11th February.

Manchester Mind is striving to be an equal opportunities employer and welcomes applications from all sections of the community. Manchester Mind sees it as a positive advantage if you have experience of mental health issues and/or have used mental health services, or had experience of volunteering.

This role is a permanent position at 0.8 FTE (30 hours per week) and based in the North West.

Please note: Your application will be assessed based on your written application answers, not your CV. Please provide as much detail as possible within the word limit.

About the role:

To be a part of a high performing team that builds and maintains partnerships with local authorities (LAs) and children’s trusts nationally, in order to develop and support 600+ Fellows (alumni) annually through our key programmes. This is directly linked to achieving Frontline’s organisational objective of having 4,000 impactful Fellows by 2025, who will create social change for children without a safe or stable home.

A little bit about you:

We are looking for an account management / business development / relationship management professional that will consistently deliver on sales targets for our programmes, and develop and maintain strong relationships with our partners for high satisfaction rates.

Our commitment:

We believe that diversity makes for a stronger team and want our organisation to better reflect the communities we serve. Therefore, we are actively seeking applicants from ethnic minority backgrounds for this role. We are also a disability confident employer and welcome applicants with disabilities. Please let us know how we can make the recruitment process more accessible for you by emailing our People team, the email address is on the link to this job advert.

We only accept applications through our non-biased recruitment website, Pinpoint.

Remuneration: Circa £35,000 per annum

Hours of Work: Full time (36.25hrs per wk)

Location: Hybrid working between home, in the field & the Kidscan Office based in Salford.

ABOUT US

Kidscan Children’s Cancer Research funds research across the UK dedicated to finding new and improved treatments for children diagnosed with cancer.

After years of fundraising success in the North West Region, we are now in a position to drive the charity forward with the goal of becoming a national charity. We are now looking for an experienced Lead Fundraising Manager who has the drive and ambition to help steer Kidscan through this exciting time.

Your main responsibility in this role will be to take a hands-on approach to Corporate Fundraising whilst having an oversight of the fundraising team.  You will be target driven, and proactive in developing a pipeline of leads through both networking and prospecting activities. Using your experience and working collaboratively with the team, you will be able to confidently develop and deliver engaging, inspiring and winning presentations in order to secure income. In addition to securing new partnerships you will develop a series of stewardships plans in order to support and develop long term income generating partnerships.

KEY RESPONSIBILITIES

• Secure new corporate partnerships in order to achieve a fundraising income of at least 3 times salary
• Manage and nurture existing partnerships & relationships
• Oversight of fundraising team

To do this you will be expected to:

• Develop a pipeline of leads to support the achievement of fundraising targets
• Attend networking events and conferences to support lead generation and stewardship
• Research and formulate a strategic approach to each new corporate partnership including collaboration with other stakeholders to ensure all income streams are considered
• Write and produce engaging, inspiring and winning applications and pitches
• Work collaboratively with the Head of Operations & Marketing and wider team to develop compelling proposals for key corporate partners
• Draw on your experience in the charity sector to offer insight into other fundraising streams including Community Fundraising, Trusts & Foundations fundraising and Major Donor Fundraising.
• Frequently report on progress of corporate fundraising and general fundraising to the board of trustees
• Maintain support information through Kidscan CRM system in line with policies and GDPR guidelines
• Work collaboratively with the marketing team to; provide insight for the development of lead generation campaigns, ensure a smooth stewardships process in in place, identify PR opportunities and key stories and utilise social media to support stewardship and acquisition.

THE PERSON

As a small team Kidscan are looking for someone who is highly ambitious and thrives in a busy environment. As a friendly and outgoing fundraiser you will enjoy networking and confidently engaging with stakeholders at all levels. You will be highly driven and tenacious, with the ability to hit the ground running and to maximise every opportunity presented to you.

Most importantly you will have experience in Corporate fundraising and will be able to demonstrate:

• Success securing five or six figure corporate partnerships
• Superior stewardships and account management of corporate partners and supporters
• The skills to deliver presentations with confidence (verbal and written)
• Excellent understanding of corporate fundraising and a commercial awareness of fundraising trends in the UK
• A working knowledge of fundraising regulations and guidelines
• Management experience within a non-profit setting

Please note successful candidates will be subject to an enhanced CRB check.

Girlguiding is the leading charity for girls and young women in the UK. Across Rainbows, Brownies, Guides and Rangers, Girlguiding gives girls and young women a space where they can be themselves, have fun, build brilliant friendships, gain valuable life skills, and make a positive difference to their lives and their communities.

Split into 10 countries and regions, Girlguiding is truly nationwide and connects with over 500,000 people per year. To remain vibrant and relevant to young people, Girlguiding is undergoing significant organisation-wide change and transformation - and as such, this is an exciting time to join!

The Commercial Finance Manager is a new opportunity to join their ambitious, busy, and dynamic Trading Services Team (the Trading subsidiary to Girlguiding) which has a turnover of £7M. Reporting to the Head of Trading, the Commercial Finance Manager will drive all aspects of the trading subsidiary finances and will provide commercial acumen to drive change in systems, stock/warehousing, planning, and reporting - tracking progress to sustain the retail pace. The role will manage and develop a small team to run the successful day-to-day finance operations.

What you'll be doing:

• Lead and develop the Trading Finance team and oversee the smooth running of all the accounting functions, bookkeeping, banking, payments, receipts, and cash flow management for the Trading Company
• Manage the day-to-day operations and updates of the Finance and associated systems.
• Produce monthly management accounts for the Trading Company and Board management reporting in accordance with the timetable.
• Prepare the year-end finance statements and to take the lead on the year-end audit.
• Produce, with the Head of Trading, annual budgets and quarterly re-forecasts.
• Manage and control the processing of all payments and related issues of the Girlguiding annual subscriptions process.

What you'll offer us:

• A Finance qualification (CCAB) coupled with solid experience of trading, stock, or commercial financial control - including driving margins through price and cost analysis
• Experience in managing a multi-skilled finance team
• A track record of producing management information, monthly management accounts and year-end accounts.
• Experience in driving a commercial company forward as well as the ability to support the delivery of strategic objectives
• Attention to detail, a love of people, self-motivation, and a passion to drive change!

What we'll offer you:

• 25 days' paid Holiday each year, rising to 30 (with tenure), and the ability to buy 5 more
• 15% Pension (we contribute 10%, and you 5%), plus 4x Salary Life Assurance
• A truly flexible working environment including Flexitime, TOIL, and Family Friendly policies
• Healthcare, Eyesight Tests, Gym Discounts, Flu Vaccination, a Career Break, and many more!

Bolton CVS is recruiting an Inclusive Economy and Sustainability Manager in partnership with Bolton at Home.

This exciting, outward facing, post will be focussed on working across Bolton, on behalf of the VCSE sector to:

• - identify and influence mutually beneficial opportunities for cross sector collaboration and partnerships, that maximise social value and build a robust social economy.
• - generate sustainable investment and optimise diverse income streams.
• - promote the vital role of VCSE organisations within the Bolton economy, ensuring their current, and potential, economic and social value is recognised.
• - support the long term ambitions of the Bolton Local Access Partnership

The ideal candidate will have a background in business development, work with integrity and align to the purpose, mission and values of Bolton CVS. They will be passionate about implementing new models and approaches in relation to building an economically sustainable VCSE sector including, but not limited to, tendering, commissioning, sponsorship, fundraising and partnership working.

They’ll also be confident in challenging ideas and thinking, and able to inspire our members, the wider VCSE sector, statutory partners and private businesses alike to be creative through engagement and co-design.  They’ll be able to integrate into and influence existing networks, or where appropriate, lead on the formation of new ones.

As part of the Bolton CVS team you will be expected to work with a degree of autonomy, collaborating with colleagues regularly and contributing to monthly, quarterly and annual reporting.

Senior Finance Manager

We are seeking a Senior Finance Manager looking to be part of a Finance Team within an innovative, young-person centred charity. 

Position: Senior Finance Manager

Location: Bolton, with hybrid working

Salary: £40,000 to £45,000 (dependent upon experience)

Contract: Permanent: full time (37.5 hours/week)

Closing Date: 9am, Monday 7 February 2022

First Stage Interviews: Thursday 11 February 2022 (virtual)

If you have the desire to strive for the very best in all areas of finance, this role has great scope and flexibility, and is a unique opportunity to join a growing, ambitious charity that builds state-of-the-art, multimillion-pound spaces for young people (called Youth Zones).  If you feel you have the necessary skills and experience, apply today!

The charity welcomes applications from under-represented groups; in particular, from Black, Asian and Minority Ethnic individuals, people with disabilities, and members of LGBTQ+ community.  Their dedicated Equality, Diversity & Inclusion Group, with support from the Senior Leadership Team, is actively promoting and advancing diversity and inclusion, ensuring a culture where everyone can be themselves and thrive.

About the role:

This role will be responsible for providing a high-level management accountancy function, as well as offering support to projects under development. This will include preparing monthly management accounts packs, supporting the composition of annual budgets, managing annual audit functions, working closely with Chief Executives and Trustee Boards to aid decision making, and delivering mentoring and training to local Finance Officers.

Key duties include:

• Preparing all aspects of monthly management accounts packs
• Maintaining Sage to a very high standard
• Communicating monthly results to finance committees, and developing and maintaining systems for annual budget preparation
• Monitoring and analysing financial information and managing cash flow
• Providing accurate financial information on restricted project funding secured from external sources
• Managing annual audits and producing draft accounts in accordance with current legislation
• Ensuring appropriate financial regulations and controls are in place and in use at all times
• Overseeing accurate completion of monthly payroll runs, in liaison with local staff, external payroll bureau and other agencies

About you:

As Senior Finance Manager you will have management-level accounting experience within a charity setting, sound technical knowledge of current accounting regulations (including SORP (FRS102), and working knowledge of Sage or similar software, combined with excellent analytical skills and the ability to communicate effectively with a wide variety of people.

Other experience and skills you will need include:

• Working knowledge of preparing management accounts, budget setting and forecasting
• Ability to work quickly, accurately and to tight deadlines whilst under pressure
• Ability to present financial information in a clear and concise manner to non-financial colleagues
• CCAB recognised / CIMA qualified / Diploma in Charity Accounting / CIPFA Certificate in Charity Finance & Accounting

To apply, please submit a CV and cover letter (of not more than one page), explaining clearly why you are interested in the role and how you feel you are suited to it.

The charity recognises that the workforce is under-represented in certain areas and are committed to addressing this.  Therefore, they actively encourage applicants to submit anonymous applications; in practice this means removing your name and email address from your CV and cover letter.  The HR Lead will have these details from your submission, but they will not be available to the selection panel when they are considering your application. 

The charity is committed to the safeguarding of young people. In accordance with their Child Protection and Safeguarding procedures, this position requires a basic DBS check.

Other roles you may have experience of could include: Finance Manager, Charity Finance, Management Accountant, Senior Finance Manager, SORP, Financial Accountant, etc.

The overall aim of this role is to provide strategic oversight and operational management to all WomenMATTA services delivered through hubs across multiple sites in Manchester, ensuring quality standards are consistently met, staff are effectively managed, partnerships are established and maintained and budgets are appropriately managed.

We actively encourage applications from women from a variety of backgrounds, and with a range of skills and experiences. We are particularly interested to hear from Black, Asian and minority ethnic women and women who have personal experience of the criminal justice system. The role is only open to women, in accordance with the sex-based exemptions of the Equality Act 2010 pursuant to Schedule 9, Part 1.

The Opportunity: 

The EY Foundation is a charity and a company, limited by guarantee, established in 2014. We were founded by EY, the professional services firm, which continues to provide funding and donations to the charity under a multi-annual funding agreement.  We are governed by a board of trustees, who are supported by a number of committees and leadership and management teams. 

The EY Foundation helps young people, disadvantaged in the labour market, to fulfil their work potential. We are unique in our position as the link between employers and young people, having strong relationships with both. 

Our work involves designing, developing and running our own services: Smart Futures, Our Future and Accelerate, as well as raising independent funds to support new initiatives and reach more young people across the UK. We work with organisations from across all sectors, including commercial, not-for-profit, education and government.

As an independent charity we have to diversify and raise our own income through traditional fundraising, grants and, increasingly, through the development of our work with corporate partners.

Within the Foundation we adopt flexible roles that reflect the dynamic nature of our charity and enable our people to learn, develop and grow their skills and open up career opportunities. This is part of our investment in you.

This role profile provides an outline of what will be involved in your role rather than an exhaustive list of duties. Both you and this role will naturally evolve..

In your role you will be expected to demonstrate or develop leadership competences based on the Foundation’s four key values. They are:

• Growth mindset – increase our impact on more young people through dedication, innovation and hard work 
• Empower people – everyone is given the opportunity to develop and to succeed
• Courage – use new learning and diversity of thought to challenge the status quo, embracing lessons learned even if a project misses its targets
• Collaboration – build relationships – internally and externally – to share ideas, embed an inclusive approach, and achieve bigger outcomes.

We are looking for a highly motivated, creative, and organised Communications and Engagement manager who will bring ideas, imagination and impact to the way we communicate with and engage target audiences. The postholder will be an excellent strategic planner, project manager, relationship builder and content producer. They will be comfortable engaging with our stakeholders who include corporate partners, EY people, volunteers, young people, and staff. 

The work incorporates all areas of strategic communications: including planning and operational delivery of communications projects, stakeholder engagement, internal communications, media relations, events, digital content and other communications-led projects. The ability to balance a complex workload will be essential. The postholder will also have a demonstrable ability to evaluate communication activities against clear, measurable outcomes. 

Key Responsibilities:

• Responsibility for building and managing our stakeholder engagement strategy. This will include a specific focus on developing and oversee the implementation of engagement plans for key stakeholders, including sector leaders, senior leaders (including across EY), volunteers and programme alumni 
• Responsibility for end-to-end campaign development and delivery, from objective setting (based on insight) and measuring impact through to timely production of all elements as part of an agreed plan to deliver the charity’s priorities to measurable effect. This will include harnessing the potential of owned digital media, earned media and paid for advertising. 
• Project manage multiple strands of work, including working with external suppliers and responsibility for major projects such as impact report and annual award events 
• Communication account manager for priority employer partnerships, with responsibility for creating and delivering joint communication plans 
• Support the promotion of the Foundation’s growing influence work, securing media and social media coverage for new reports and thought leadership pieces. 
• Build a Foundation communication culture through a joined-up approach to internal comms, evaluation, and communication training. 
• Manage contracts with external suppliers, ensuring briefs are delivered to the standard required and on budget. 
• Support the Director of Communications to grow the impact of communication activity in support of Foundation’s overall objectives 
• Raise capability and confidence of colleagues to produce high quality, consistent content through training, developing templates, and managing resources.  
• Deliver high-quality events, from small to large scale, to build engagement across a range of target audiences. 
• Work with journalists and other opinion formers to explain the Foundation’s work to develop public understanding of our aims to build trust and enhance the charity’s reputation.
• Grow the awareness and reputation of the charity with external stakeholders, including influential individuals across multiple audiences.
• When required, lead collaborations with other organisations to deliver joint communications. 
• Travel as required to support activity, including working out of the different Foundation hubs across the UK

To qualify for this role, you must have the following skills and experience:

• Experience of delivering high impact stakeholder engagement strategies
• Experience of campaign development and delivery, including securing media coverage and social media impact 
• Excellent storytelling skills, with an ability to harness social media to bring our work to life. 
• Excellent people skills, able to develop strong working relationships with a range of stakeholders from young people on programmes to senior figures across government and business. 
• Excellent storytelling skills, with an ability to harness the latest technology to bring our work to life. 
• Take an insight driven approach to all activity, continually assessing the impact of content and adapting content design to respond to user feedback.  
• Strong face-to-face communicator, able to deliver engaging communication training and support for teams within the Foundation. 
• Happy to embrace multidisciplinary work, aligning communications activities across functions against a clear plan. 
• Good knowledge of – and passion for tackling – the issues facing young people facing barriers to fulfilling employment. 
• Understanding of employment, social mobility, education sectors is desirable, with networks across business, third sector and government.  
• Event management in face-to-face and virtual environments 
• Fully IT literate, including a high level of proficiency in Microsoft Office and editing software 

What we offer
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Please note
Prior to finalising your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. Read more about our commitment to diversity & inclusiveness here. We ask because it matters! 
 
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
 
The exceptional EY experience. It’s yours to build.
 
Apply now

An exciting opportunity to join a small but mighty team working within a unique home-grown charity marking its tenth year in 2022.  You will be responsible for facilitating the delivery and implementation of the strategic plans of Reuben’s Retreat ensuring the successful development of the organisation, focusing on the day-to-day general management of the charity and its activities.  A varied role working across both sites in Ashton-Under-Lyne and Glossop closely with the CEO to develop new ideas.  To manage and support the operational team members, leading by example to ensure that targets are met and there is continuity of delivery in line with the charity’s values and principles.  To be responsible for all aspects of service operations ensuring delivery of services in line with contract requirements, achieving high quality and positive outcomes for our beneficiaries.  This is a fantastic opportunity for anyone challenge driven and determined to make a difference to others.

Please read the attached Job Description and Personal Specification for more detailed information and feel free to visit our website to read more about our very special charity.

To apply please submit a cover letter of no more than 1000 words detailing how you meet the values of Authentic, Integrity, Warm-Hearted and Different, and how this links to the role of Operations Lead at Reuben's Retreat. Please also submit your CV.

Head of Finance 

Salary: £43,857 per annum (pro rata for part time) 

Working hours: Minimum 21 hrs (0.6WTE) up to 35 hours per week with flexible working required to suit the needs of the role.

Location: St Wilfrid’s Enterprise Centre, Hulme & other service delivery sites, as required.

Gaddum are actively seeking a Head of Finance to support us in delivering our organisational objectives through a financial management function and controls ensuring quality, governance and value for money.

The role will be responsible and accountable directly to the Chief Executive and be a member of Senior Leadership team and reporting to Trustee Board as required. 

Gaddum has been described recently as “a forward-thinking employer where people of talent gravitate towards.”

Our aim is to empower and enhance the lives of people in Greater Manchester. 

We currently work in four Greater Manchester authorities, Manchester, Rochdale, Salford and Stockport, delivering advocacy, carers support and therapy services. 

For further information contact call Gaddum to arrange a discussion with Chief Executive.

Interviews will be held mid/late February 2022. 

Head of Fundraising

We have a new, exciting and unique opportunity for a Head of Fundraising as part of a new organisational structure and development of Warrington Youth Zone.

Position: Head of Fundraising

Location: Warrington

Salary: Up to £55,000 per annum

Hours: 40 hours per week (we operate a flexible working policy)

Closing date: 9am, 31st January 2022

Interviews: Video interviews, 3rd February 2022, Second stage, In person interviews 8th Feb 2022

About the charity:

Warrington Youth Zone is a state-of-the-art £7.05m facility currently under construction in Warrington and is due to open in Spring 2022. Attracting young people from across the borough and beyond through its fantastic facilities. The Youth Zone is a registered charity offering young people somewhere to go, something to do and someone to talk to, whilst raising their aspirations.

The Role:

As Head of Fundraising, you will be tasked with generated income through philanthropic giving whilst diversifying, consolidating and growing the charity’s fundraising income, working closely with the CEO and leading the fundraising team.

Your core responsibilities will include:

• Income generation
• develop, deliver and monitor an ambitious three year fundraising strategy
• Marketing and communications

About you:

As Head of Fundraising you may be currently acting as Head of Fundraising / Senior Account Manager or up and coming fundraiser looking for your next career move.

Key skills and experience for this role include:

• Experience of corporate and major donor fundraising, partnership work and relationship management, with a flair and passion for major donor fundraising. 
• A track record of securing significant funds through a wide variety of income streams and meeting challenging financial targets. 
• The ability to draw on your strong negotiation skills, a head for strategy, and a confident approach to your work.
• Comfortable leading a team and consider yourself an excellent communicator with strong interpersonal skills. 
• Most importantly, you will be a resilient, determined and passionate individual – with the ability to articulate the vision of the Youth Zone, generate interest from the local business community and build lasting and fruitful relationships with patrons and funders

This is a fantastic opportunity to be part of the Senior Management Team at Warrington Youth Zone, helping to create a long-lasting legacy for young people of Warrington. 

If you have the desire and drive to take on this leadership role, please provide a CV and supporting statement explaining how you meet the criteria for this role based on the person specification. Please note, CV’s without supporting statements will not be accepted.

In your application please ensure you provide the following information :

• Details of your current or most recent remuneration package and your notice period
• If you have at any time been convicted of a criminal offence, please provide the details in strict confidence.
• Confirmation you are eligible to work in the UK (the successful candidate will be required to provide documentary evidence before an offer of employment is made)
• Any reasonable adjustments we can make to assist you in your application or the selection process.

The strength of the charity comes from the diversity within their people. They aim for the team to reflect the local community and value people working together from a range of different backgrounds locally and nationally, and with different experiences, all with a shared passion for boosting the aspirations and lives of young people. Diversity brings innovation, fresh ideas and creativity, and they actively strive to create a culture that is truly inclusive and fair for all and where everyone in the team can be themselves and thrive. The organisation is committed to the safeguarding of young people. In accordance with Child Protection and Safeguarding procedures, this position requires an enhanced DBS check.

Other roles you may have experience of could include: Fundraising Manager, Senior Fundraiser, Trusts and Grants Fundraising, Trusts and Foundations Manager, Fundraising Innovation Manager, Deputy Head of Fundraising, Fundraising Director, Donor Manager, Head of Fundraising Development, Head of Partnerships, etc

The Cares Family’s mission is to help people find connection in a disconnected age. Our objectives are to reduce loneliness and isolation; improve people’s connection, belonging, purpose and power in a changing world; and bring people together to reduce social, generational, digital, cultural and attitudinal divides.

Over the last decade our model has grown from a tiny idea in a single place into a national leader. Combined, North London Cares (founded in 2011), South London Cares (2014), Manchester Cares (2017), Liverpool Cares (2018) and East London Cares (2019), have connected some 25,000 older and younger neighbours to share nearly 1 million interactions and 250,000 hours.

As well as having an impact on individual lives and communities, in the past three years, The Cares Family has started to have an impact at the systemic and cultural levels too – through new projects, storytelling and campaigning that are rapidly increasing our profile and making an even bigger difference.

As The Cares Family’s Grants Coordinator, you will work closely with our Head of Development, Partnerships Manager, and the wider Development Team of 11 fundraisers to provide exceptional relationship management for our active grants and portfolio of hundreds of Trusts and Foundations.

In this role, you will be tasked with identifying new opportunities and engaging with new and existing funders by composing timely and high quality written proposals and impact reports. Your excellent stewardship and relationship management face to face, on the phone and in writing will enable you to maximise opportunities, uplift gifts and secure new income for The Cares Family.

You will generate a minimum of £100,000 a year from small and medium sized Trusts and Foundations(grants of up to £25,000 each) across the five branches of The Cares Family.

This is an exciting time to join our friendly, high performing and ambitious fundraising team. Our Trust function has grown significantly over the past three years. This role will crucially enable the team to build on its successes to date to maximise opportunities, steward our growing portfolios, secure new partnerships and raise vital new income.

With so much of this role depending on excellent account management, we need a real people-person, someone who considers themselves to be an excellent communicator and writer, who can build relationships and craft compelling written narratives, often at pace.

To apply for this role, please read the job description and application task descriptions carefully, and submit your application by Wednesday 2nd February 2022, at 23:59. 

Trainer and Client Advisor

We are looking to recruit a bright, enthusiastic individual to join our friendly and dynamic team at the cutting edge of thinking and practice in supporting and measuring service user change.

As Trainer and Client Advisor you will train a wide variety of clients and support organisations with in-depth help so they can get the best out of the Outcomes Star. 

Position: Trainer and Client Advisor England & Wales

Location: Home-based with regular travel across England and Wales

Hours: 28-35hrs a week

Salary: £34,292 per annum pro rata

Contract: Perm

Benefits: Laptop and mobile phone provided for work purposes, generous pension scheme, flexible working arrangements, employee assistance programme, cycle to work scheme, 25 days’ annual leave plus bank holidays (pro-rated for part-time)

Closing Date: 7th February 2022

Interviews: 21st and 24th February 2022

The Role

The Outcomes Star touches many aspects of service delivery, from interactions with clients and practitioner skills to supervision and strategic decisions. Facilitating learning through training is a key aspect of Triangle’s work as it is essential to the effective implementation of the Star.  The process of implementation can support positive organisational change but needs time and appropriate attention.

You will be a critical part of how we support clients, through building relationships, delivering training, supporting, and practically helping clients to use the Star well.

Main responsibilities include:

• Deliver a range of client training across the region and hold a caseload of clients and support them to implement the Star effectively
• Continuously develop the training offers available to clients
• Develop working relationships with existing clients by using other tools to support clients
• Contribute to the development and maintenance of our e-learning/digital learning offer
• Liaising with other Triangle staff to ensure that our clients experience a coordinated and consistent approach
• Delivering training to clients including the Core Course, Licensed Trainer Course
• Providing flexible support to licensed trainers
• Contributing to the development of new courses and resources
• Delivering presentations about the Star both in person and online
• Supporting clients to set up and use our accessible web application
• Supporting the development of new Stars taking a lead on client relationships and implementation

About You

As Trainer and Client Advisor you will have experience in one of the main service sectors where the Star is widely used, for example, family and children’s services, mental health, homelessness or employability.

You will have:

• Experience, qualifications and/or skills in delivering training
• Consultancy, account management or client-based experience
• Experience in leading engaging presentations
• Effective communication and interpersonal skills with staff working at all levels of an organisation
• The ability to work well both independently and as part of a team
• A track record of being responsive to needs and as a problem solver
• Good IT skills and able to keep on top of emails and work on the move

As our clients are located across the country, there is a requirement for our staff to travel to deliver training and meet face to face, once this is permitted again and safe in the context of the Covid-19 pandemic. All travel expenses are paid for and we have a policy around travel, TOIL and flexible working.

The extent of travel varies depending on demand for training, client face to face and internal meetings. We endeavour to use trainers who live nearest to clients and have the benefit of our regional approach but there is an expectation that the post holder will be able to travel around their region with occasional overnight stays. We also deliver training remotely due to physical distancing measures.

About the Organisation

Triangle is an innovative, friendly and values-based Social Enterprise. We work with our clients to enable the people they support to achieve their highest potential through developing and supporting a suite of tools for promoting and measuring personal change called the Outcomes Star. The Star is widely used in the 3rd sector, housing, local and health authorities in mental health, homelessness, vulnerable families etc. 

Triangle is committed to supporting staff to reach their highest potential and there may be opportunities for development as the organisation continues to grow.

You may also have experience in areas such as, Client Support, On boarding Manager, Client Support Officer, Account Manager, Client Support Manager, Customer Support Manager, Training Support, Implementation Lead, Family and Children’s Services, Mental Health, Homelessness or Employability, Consultant, Consultancy, Change Management, Service Delivery Officer, Service Delivery Manager, Health Care, Social Work, Social Care, Health Care Manager, Health Care Trainer, Social Care Trainer.

STRICTLY NO AGENCIES