Acting senior support worker jobs

The Centre for Progressive Change is looking for a Safe Sick Pay Campaign Director that will be part of the newly formed Executive Team. This is an exciting time to be joining the campaign, as we capitalise on our successes so far and plan for our next big policy gain - increasing the rate of Statutory Sick Pay.

This role will be in charge of the Safe Sick Pay campaign including the strategy to see an increase in the rate of Statutory Sick Pay, fundraising to implement the strategy, hiring campaign team members, supporting the team to implement the strategy, holding the key stakeholder relationships, driving the campaign, and delivering parts of the campaign where needed.

As a member of the Executive Team, they will be part of the team responsible for the strategy, structure, team, culture and finances of the organisation.

Responsible to: Executive Director

Location: Office in Sustainable Ventures, Waterloo, London

Salary: £66,000 - £76,000 starting salary based on experience

Contract type: Permanent

Hours: Full-time

Working Rhythm: We work in sprints - working for about 6-7 weeks and then taking time off during the Parliamentary recesses. We offer 40-days of annual leave (including bank holidays).

Closing date and time: Monday 15th June, 9am

Please see the job pack for full details of the role, interview process and more information about The Centre for Progressive Change.

Description:

Job Title: Physical Health Connector 

Responsible to: Senior PHC

Location: Community based across Birmingham and Solihull with flexible outreach and hybrid working (work from home 3 to 4 days a week expected)

Contract: Fixed term to 31st March 2027

Working Hours: Fulltime 37.5 (9 day fortnight every other Monday-non working)

Salary: £26,227.50 

The Active Wellbeing Society

The Active Wellbeing Society (TAWS) is a community benefit society and cooperative working with communities to identify, mitigate and remove barriers that prevent them from living active and connected lives. 

 As part of our approach, we are excited to be working in partnership to develop a health connector service which will focus on improving health outcomes for people with severe mental illness.

We are working in collaboration with Primary Care Networks (PCN) and The Primary Care Mental Health Teams who are delivered as part of a partnership between Forward-Thinking Birmingham (FTB) and the Birmingham and Solihull Mental Health Foundation Trust (BSMHFT).

Job Purpose:

The Physical Health Connector will work within TAWS to support people experiencing mental health challenges, severe mental illness (SMI), and health inequalities to improve their physical health and wellbeing.

The role focuses on relationship based support, community engagement, and system navigation, helping people overcome barriers to accessing physical healthcare and wider support. The post holder will act as a trusted, nonclinical bridge between individuals, communities, and statutory services, particularly primary care. 

Requirements:

• Build trusting relationships with individuals through outreach, community presence and one-to-one telephone support (predominantly phone support from home), with people who are underserved or disengaged from statutory services.
• Educate through practical, emotional and motivational support using strengths-based, trauma-informed and culturally responsive approaches to support engagement with physical health.
• Engage and encourage individuals to access physical health checks and screenings, helping them understand what to expect and how to prepare for appointments. Driving individuals towards attending their appointments is key to success.
• Identify and address barriers to engagement such as stigma, access issues or past negative experiences of healthcare. Over the phone, coordinate appointments, send reminders, follow up disengagement and advocate for reasonable adjustments and person-centred care.
• Drive stakeholder and partner organisation engagement as a link between TAWS, primary care, mental health services and community partners to support joined-up working. Build effective relationships with GP practices, PCNs, mental health teams and VCFSE organisations, representing the VCFSE perspective when required.
• Work collaboratively with partners to avoid duplication and champion community-led solutions. Map, promote and refer into local community assets and VCFSE services that support physical and emotional wellbeing.
• Maintain accurate records and contribute to monitoring and reporting requirements for funders and partners. Share learning, insight and community feedback to support service improvement and evaluation.

Experience, Knowledge and Values:

1. Experience of working in a voluntary, community, faith, social enterprise (VCFSE), community or outreach setting is essential.
2. Experience of supporting people with mental health needs, including Serious Mental Illness (SMI), health inequalities or social exclusion is required, with experience of psychosis, schizophrenia, bipolar disorder or addiction being desirable.
3. A sound understanding of trauma-informed and strengths-based practice, with the ability to apply these approaches in day-to-day work.
4. Experience of working in connector, navigator, link worker, peer support or advocacy roles would be an advantage.
5. Strong communication and relationship-building skills, with experience of engaging individuals through a range of methods including telephone (primarily), digital and face-to-face contact.
6. Ability to build trust with service users and develop effective professional relationships across health and community networks.
7. Good organisational and data management skills, with experience of maintaining accurate records and working towards agreed targets and KPIs.
8. Experience of using health or case management systems (such as Rio, SystmOne, EMIS or bespoke systems), alongside strong verbal, written and IT skills.
9. Demonstrable experience of working collaboratively with a wide range of stakeholders, including primary care, mental health services and community partners.
10. Resilient, flexible and able to remain calm in challenging situations, including when working with individuals affected by substance misuse, offending behaviour or homelessness.
11. A proactive, adaptable approach to managing competing demands and complex needs.

Additional Requirements

1. A full UK driving licence and access to a vehicle would be desirable.

Benefits:

We offer our team members a comprehensive staff benefits offering to include:

• 9 Day working week - every other Monday is Non-working!
• Annual Leave – 38 days! 25 days AL (increasing to 29 days with service) plus 5 wellbeing days and 8 bank holidays.
• Nest Pension – 8% employer contribution - 3% employee contribution.
• Heath Cash Plan – giving you discounts on everyday healthcare such as dental, optical, physio, prescriptions & more.
• Employee Assistance Programme (counselling and DRs on call 24hrs a day).
• Fantastic volunteering opportunities within The Active Wellbeing Society every month.

This is an exciting opportunity to shape and deliver the voice of our organisation, bringing our work to life, strengthening our profile, and supporting campaigns that drive meaningful change. You’ll play a key role in amplifying the experiences and perspectives of the communities we work alongside, ensuring their stories are heard with clarity and impact.

We’re looking for a confident and creative communicator with a strong instinct for storytelling. You’ll be experienced in producing engaging content across digital, media and campaign channels, able to tailor messages for different audiences, and comfortable building relationships that help extend our reach and influence.

Joining a values-driven organisation at the intersection of law, campaigning and social justice, you’ll take ownership of day-to-day communications while contributing to a wider mission and supporting long-term, systemic change. This is a hands-on role with real scope to innovate, grow your skills, and make a tangible difference.

Main Responsibilities

• Deliver engaging and consistent communications across digital, media and campaign channels to support PILC’s profile and impact
• Work collaboratively with colleagues to turn casework, legal work, and campaign activity into clear, accessible, and audience-friendly public communications
• Manage core communications channels, including website, social media, and newsletters, using insight to improve reach and engagement
• Support campaign activity and external engagement, including press, digital content, newsletters and events 

Benefits

• 25 days holiday per year with 7% employer pension contribution, plus additional time off over Christmas when our office closes
• Flexible working around our core hours of 10am – 4pm
• Friendly, collaborative and truly inclusive culture
• Laptop and mobile phone
• Access to our 24-hour Employee Assistance Programme
• Learning and development budget
• Enhanced support when you need it most, including enhanced sick pay and family leave

How to apply

Please complete the application form and equality and diversity monitoring form on our website. Please note, we do not accept CVs. 

Citizens UK 

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.

Living Wage Foundation 

The Living Wage movement began in 2001, after Citizens UK brought together communities in East London to discuss poverty and low pay. The campaign grew in momentum and soon required a mechanism to recognise employers who wanted to join the movement, which saw the establishment of the Living Wage Foundation in 2011.

Still part of Citizens UK today, the Living Wage Foundation continues to work with community organisations to make sure the voices of both workers and businesses are part of the Living Wage movement. We now work with over 16,000 employers, benefitting over 475,000 people and winning over £3bn of better wages for people who need it most.

Citizens UK works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take the same deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty.  As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies.

Purpose 

We have an exciting opportunity for an experienced digital communications professional to join the Living Wage Foundation team as our Digital Communications Manager. The ideal candidate would have demonstrable digital communications skills and experience, on top of an enthusiasm for engaging supporters across our social networks, website and email communications. The candidate will be tech savvy and have experience managing social media, using a website CMS and other digital tools that will support engagement with the real Living Wage and other key areas e.g. Living Hours and a Living Pension, across multiple stakeholders.  They’ll also be an effective storyteller with an understanding of how to transform stories into impactful online communications.   

As part of a busy department of communications specialists spanning media, digital, you will play a critical role in shaping our digital engagement strategy through our website, social media channels and email marketing. As well as leading the team to expand our reach and build brand awareness through creative content, you will also have a keen eye for analytics and work with our partner agencies to deliver effective campaigns across paid social media ads, Google Ads and website management.  

The person in this role will line manage a Communications Officer who will offer digital communications support. The ideal candidate will be a patient and kind people manager who enjoys supporting the personal development of team members This role will work closely with Citizens UK colleagues, including the Citizens UK communications team on cross-organisational priorities.  You will report to the Senior Communications and Marketing Manager at the Living Wage Foundation. 

 This role will play an integral role in shaping the wider communications strategy.  You will be working as part of a passionate communications team, with a strong commitment to the Living Wage campaign.  

Main Responsibilities 

Working as the Digital Communications Manager, reporting to the Senior Communications and Marketing Manager, your main responsibilities will include: 

Social media: 

• Lead the team in the use of social media to increase brand awareness and impact; generate innovative approaches.   

• Oversee Communications Officers to monitor, manage, create and schedule content on our social media accounts, tailoring content to different channels and audiences.

• Establish systems for monitoring and evaluating key performance indicators and delivering to time and budget. 

• Manage paid advertising strategy on social media, overseeing relationship with external agencies. 

Website: 

• Work with developers to maintain and update website CMS alongside Operations team, support the team in creating news and blog content and help upskill colleagues to create content for the website.  

• Support on development of a members’ dashboard area to improve processes and enhance the accreditation experience. 

• Use insights and analytics to monitor the success of the website e.g. Google Analytics. 

Materials development and dissemination: 

• Ensure all work is completed within brand guidelines.  

• Roll-out a content strategy to support the digital communications and marketing strategy, taking responsibility for resourcing the workplan for the wider team and contractors. 

• Manage our newsletter and mailing lists with Living Wage Employers; looking for opportunities to improve content and impact.

• Basic design and video-editing support of communications and marketing collateral. 

• Support the wider team and employers with ad-hoc marketing requests and digital materials to support their work plans. 

Situational awareness and research: 

• Lead the team in conducting stakeholder analysis; identifying and segmenting audiences and their positions and interests.  

• Confident to test and learn from new digital and marketing approaches. 

• Identify new ways to communicate effectively with our internal employer network, by building understanding of our key audiences and employer journey.

Strategy development:  

• Participate in development of the communications strategy, contributing tactical and creative ideas around implementation, ensuring it is integrated with wider communications and campaigns strategies. 

• Shape digital engagement and marketing strategy, ensuring that plans deliver against the influencing goals; evaluating effectiveness of the strategy and adjusting as required.  

• Work with wider teams to support the development of tailored digital communications strategies  

• Manage limited budgets for the digital growth strategy. 

Reputational and risk management: 

• Appropriately manage and mitigate risk on our digital channels; developing processes and messaging when necessary.

• Demonstrate awareness of potential reputational risks and proactively develops appropriate protocol and messages, including expected professional fundraising standards.  

• Effectively represents the organisation with senior stakeholders  

External relationships: 

• Collaborate with Living Wage Employers and supporters to create engaging content and further Living Wage visibility online.

• Manage external relationships with agencies, designers and other contractors to resource digital communications work, ensuring quality and brand consistency. 

Campaigns and events management:  

• Develop creative digital marketing campaigns that promote our brand and further engagement objectives. 

• Create a digital strategy for Living Wage Week, including creation of the employer digital pack, overseeing delivery by Communications Officers.

• Provide digital support and advice for organisational campaign and event priorities.

• Establish systems for monitoring and evaluating key performance indicators and delivering to time and budget.  

Internal comms and knowledge management: 

• Identify gaps in our internal knowledge management in digital practices and strengthen these with clear processes and documents to drive best practice amongst wider team.  

• Provide digital support and advice to colleagues across numerous projects; this might include trainings on the use of digital platforms and trends, in order to build internal capacity and best support their work. 

• Act as a brand ambassador for the whole organisation.  

Internal relationships:  

• Line management of the Communications Officer. 

• Provide leadership on our digital engagement, ensuring colleagues feel supported, developed and valued  

• Ability to manage or coordinate staff across the organisation. 

• Ensure the work produced across the team is of high quality and reflective of organisational values. 

Contribute to CUK mission and its strategic objectives: 

• Demonstrate enthusiasm and commitment to the function and the core mission of CUK/ Living Wage Foundation. 

• Reliably implement and participate in the development of cross-organisational policies, procedures, and values in the delivery of work across the communications department. 

Learning, expertise & DEI 

• Keep up to date with comms developments, good practice in third sector etc. 

• Train others with relevant and helpful advice and technical support 

• Proactive in maintaining own wellbeing and supporting direct reports in managing their wellbeing at work 

• Display self-awareness of DEI issues and the impact on direct reports. Act as a role model for DEI awareness and implementation. 

• Be alert to and manage the impact of DEI issues for direct reports and stakeholders. 

Personal Specification 

(D) Desirable, (E) Essential 

Experience 

• Background in communications with experience working with digital tools, including analytics tools (E)  

• Experience working with multiple internal project teams (E)  

• Experience managing a team and manage work of others (preferably line management) (E)  

• Expertise managing social media platforms (E) 

• Expertise at managing a website CMS and/or leading on website UX (E)  

• Expertise managing email marketing (E) 

• Experience of working on integrated communication campaigns (D)  

• Proven experience of Paid Media platforms – e.g. Facebook Business Manager, Google Ads (D)  

• Experience of video production and editing (D) 

Key skills and knowledge 

• Wide range of digital skills across marketing and CMS platforms (such as Mailchimp,  WordPress, Drupal etc) (E)  

• Proficient in Google Analytics (E)  

• Proficient in content marketing and social media strategies across LinkedIn, Instagram, Facebook (E)   

• Excellent written and verbal communication and ability to tell stories (E)  

• Ability to manage external agencies and stakeholder engagement (E)  

• Excellent organisational skills with the ability to manage and take responsibility for own workload, handle multiple priorities and to work independently (E)  

• Proficient in content marketing and social media strategies (D)  

• Proficient in SEO (D)  

• Strong understanding of brand and design principles (D)  

• An understanding of Citizens UK’s national campaign areas (D)  

Personal qualities & values 

• An enthusiasm for digital communications, coupled with a strong commitment to the mission of the Living Wage Foundation (E) 

• A commitment to the Citizens UK values: Solidarity, Kindness, Courage, Inclusion, Relational. (E) 

• A strong team player, fostering a collaborative and inclusive working environment. (E) 

• Takes accountability (E) 

• Creative and curious (E)  

• Commitment to equality, diversity and inclusion, with an understanding of how to communicate responsibly and ethically about lived experience. (E) 

About the application process 

We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.

For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please email us.

Application timeline 

• Applications open 18th May:

• Applications close: 7th June 

• Interviews to be held on 16th or 24th June 

Make a real impact in South Kilburn!  The OK Club is hiring a CEO to manage and lead the organisation as we continue to develop our presence and impact in our neighbourhood.

Thanks to funding from John Lyon’s Charity, we’re looking for a visionary leader, who is motivated by their Christian faith and who can inspire and equip our team and work with us to develop and deliver our strategic development plan.  If you’re someone who loves young people and community, and is passionate about seeing people flourish, we want to hear from you! 

Started by students and graduates of Oxford University (hence the OK in our name - Oxford Kilburn) The OK Club has been providing activities for children and young people for the past 60 years and we have exciting plans for our next phase of development.

As well as continuing our programme of youth and children’s activities, over the last couple of years we have also expanded our provision to make the club building available to the wider community.  Taking an asset based approach, our Community Animator enabled us to open our doors and connect in a new way with our neighbours.

As CEO you will be responsible for overseeing three key areas -

1. our youth & children’s work,
2. our community engagement, and
3. our building.

Applicants will have proven experience of leadership in a charity or community context.  The ability to work positively with young people is essential, and experience of managing a building and budgets is also important.

Our funding from John Lyon is initially for three years but we anticipate that, with a brilliant new CEO our funding will grow to make the post sustainable.

The OK Club is located in South Kilburn, North West London.  We currently find ourselves in the middle of a building site (quite literally) and that our neighbourhood is changing drastically. Brent Council are continuing their massive regeneration project - demolishing all existing tower blocks and replacing them with new ones, with a greater number of housing units.  While much around us is changing, our desire to support children and young people with play and development opportunities is as strong as ever.

The OK Club currently has:

• A part time Youth Work Development Officer who oversees our youth work programme.

• A part time Building Manager.

• A part time Community Animator.

• A part time Children's Worker.

• Four interns (two full time and two  part time, shared with churches), usually from abroad on gap year schemes.

• Christian Holt House which can accommodate up to five further individuals who live as part of the missional community and are required as part of their tenancy to contribute to Club activities.

• A small but important number of volunteers are recruited from among parents and the community generally.  We are keen to grow this team, particularly with older young people and other members of the local community.

Our site contains the following facilities:

• A sports hall

• 3 x activity spaces

• A kitchen

• Garden

• Two upper floors which are currently rented out to other organisations.

We have been funded by Brent Council to renovate our Sports Hall and have ambitious plans for our whole site development in the coming years.

The work of the OK Club is overseen by a Management Committee (Trustees) who meet every two months, and the post will be Line Managed by one of the Trustees.

Inclusion & Diversity:

The OK Club strives to be a diverse and inclusive place where we can ALL be ourselves. We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background. 

Safer Recruitment:

The OK Club is a Safe Recruiter and will require all applicants to undergo a DBS disclosure as well as taking three references. A criminal record is not necessarily a bar to working for us but must be declared on application.

Timetable: (subject to amendment)

• Post advertised - 18th May 2026

• Closing Date - 7th June 2026

• Shortlisting will take place in the following week and interviews will take place, week commencing 15th June.

The successful candidate may start as soon as they are available and appropriate checks have been carried out.

Application Process:

• Applications must be received by the deadline on our approved application form.

• Any expressions of interest received through Indeed, Charity Job or other online platforms will be sent the application form to complete and an application won’t be considered until a fully completed form is received.

• All applications will be acknowledged and considered in our shortlisting.

• Applicants who are shortlisted will be invited for an interview which will likely consist of a presentation, a task, and standard panel interview. 

• The recruiting panel reserves the right to request a second interview if they feel this is appropriate.

When you are completing the application form, please pay particular attention to the essay section which is where you can tell us how you fit the criteria listed in the person specification.