Activities development coordinator jobs

This is a senior, trusted role at the heart of the organisation, responsible for the smooth running of the CEO and Executive Office and for providing high quality governance and administrative support to our Boards and committees. Working closely with the Co Chief Executives, the role supports strategic delivery, organisational planning and cross organisational projects, while also playing an important part in shaping how we work together as a values led organisation.

Based in Covent Garden, the role would suit someone with experience of working within a senior executive or private office environment who brings sound judgement, discretion and a collaborative approach. A background in theatre is not essential, but an appreciation of the social and cultural value of the arts and a commitment to equality, diversity and inclusion are important.

For full details of the role, please see the job pack. 

About Us

Wealdstone Methodist Church is drawn from many different nationalities. We gather for morning service each Sunday, to worship God in Jesus Christ. A warm welcome awaits all who attend our Sunday morning service, commencing at 10:45. Please visit us whenever you can.

As a Methodist Church, we believe that all people were created by God, and are loved completely by God. Our services and times of fellowship, aim to show God’s love for all. We believe that experiencing the unconditional love of God can bring about real transformation in people’s lives and in the world. We, therefore, seek to follow the example of our Lord and Saviour Jesus Christ, who gave his life for the world, so that we and all people can have peace with God and our neighbour.

Aim

To assist the Church in fulfilling its mission statement, by intentionally befriending Hirers and Users of the Church premises, and to work with the Church Council in fulfilling its mission objectives, as set out in its Mission Plan.

Responsible to

The Lay Employee will be employed by Wealdstone Methodist Church Council and will be under the supervision of the Minister in pastoral charge of the Church (Line Manager) and a Management (Support) Group.

Responsible for:

The Lay Worker will be responsible for establishing and maintaining links between the Church and other community groups, and for exploring with the Church Council opportunities for community engagement and outreach. Responsible for Coordinating Lettings and building relationships with Hirers and Users. And also, some administrative tasks.

Please see the full job description attached. 

Closing date: March 2nd.

Interview dates will be confirm after job closing

Volunteer officer – North Middlesex Hospital

Salary £30,000 - £33,000 per annum - subject to skills and experience 

Hours of work 37.5 hours a week over five days

Base North Middlesex University Hospital, Sterling Way, London N18 1QX, UK.

Upon successful completion of probation, employees would be in a hybrid role, with four days in the office and one day remote.

The role

The volunteer officer will report to the volunteer manager.

The purpose of this role is to deliver the coordination of the operations of the charity’s volunteers ensuring that they have the best experience possible.

The objectives of the post are:

· To support the day-to-day smooth running of the service

· To be the first point of contact for the service and provide excellent customer service to ‘walk-in’ and face-to-face enquiries

· To deliver new projects to assist in the delivery of the service

· Support the launch and growth of the service, working closely with the volunteer manager to ensure sustainability.

· Work independently as the sole charity representative on-site, ensuring effective coordination while adhering to lone working policies.

The team

Volunteer team

• The volunteer team is responsible for managing and coordinating volunteering roles across the 4 main hospital sites and satellite sites for the Royal Free London Trust.
• The volunteer team work closely with Trust staff to ensure patients have the best possible experience whilst they are in the hospital, they also support the volunteers with anything they may need to carry out their roles and make a significant contribution to the operational and strategic aims of the charity and trust.

Organisation

The Royal Free Charity stands at the threshold of its most important period of development.

Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 17,000 staff of the RFL and their two million patients across Barnet, Chase Farm, North Mid and Royal Free hospitals and more than 30 NHS services.

Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.

Person Specification

Qualifications

• CSE/GCSE in maths and English or equivalent.

Experience - essential

• Demonstrated experience in coordinating activities or projects involving multiple stakeholders
• Strong interpersonal skills to work collaboratively across diverse teams
• Experience of databases (CRM) for the management and monitoring of volunteers/service delivery
• Intermediate level of MS Office (outlook, word, excel and PowerPoint) and use of cloud-based systems

The recruitment process

To apply for this post, send your:

• CV (please include your last employer and dates of employment)
• Cover letter addressing how you meet the criteria set out in the job description and person specification,

Please note, that applications submitted without a cover letter may not be considered for this role.

Closing date for application: Friday, 13 February 2026, 9 am

Interview date: Monday 23 February 2026

Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.

• You must be eligible to work in the UK

We are happy to consider any reasonable adjustments that candidates may require during the recruitment process. 

As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect.

Location: HMP Wayland
Department: Prison delivery
Salary: £23,411 per annum
Hours: 28 hours / 4 days per week
Contract Type: Fixed Term Contract
 
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
 
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Wayland. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.
 
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
 
This role is a fixed-term role until 31st May 2027, with the opportunity to be made permanent subject to contract renewal.
 
The role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
 
?We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
 
Please note this role is subject to contract award.
 
We reserve the right to withdraw this role early if it is filled internally
?Interviews are planned for 13th March 2026
 
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
 
REF-226 581

Location: HMP Leeds
Department: Prison delivery
Salary: £29,264
Hours: Full time (35 hours)
Contract Type: Fixed Term Contract
 
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
 
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Leeds. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.
 
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
 
This role is a fixed term role until 31/03/2027 with the opportunity to be made permanent subject to contract renewal.
 
The role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
 
?We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
 
Please note this role is subject to contract award.
 
We reserve the right to withdraw this role early if it is filled internally
?Interviews are planned for week commencing 02/03/2026
 
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
 
REF-226 580

As Regional Manager for Northern Ireland, you will lead the growth and development of Stand by Me’s presence across the region. You’ll acquire, build and sustain meaningful relationships with churches, trusts, foundations, businesses and individual supporters, inspiring them to join our mission and make a lasting difference in children’s lives.

You’ll oversee our Northern Ireland office and team, ensuring that capacity and strategy are aligned to increase income and child sponsorships. You’ll represent Stand by Me at events, services and conferences, and lead trips to our overseas projects, helping supporters experience firsthand the life-changing impact of their giving.

This is a strategic, outward-facing role for a relational leader who relishes finding fresh opportunities for support, can inspire others, communicate vision with authenticity and grow lasting partnerships.

Help us make art matter.

Firstsite is seeking an experienced and motivated Trusts & Grants Manager to lead our trusts and grants fundraising and secure vital income for our programmes, including Holiday Fun, YAK, exhibitions, learning, and community projects.

This is an exciting opportunity to join a creative and purpose-driven team and play a key role in shaping work that has real impact in our communities.

About the role

As our Trusts & Grants Manager, you will:

• Develop and deliver a proactive trusts and grants fundraising strategy.
• Secure funding from trusts, foundations, and statutory bodies, with a target of £120,000 for 2026/27, contributing to an overall organisational target of £300,000.
• Identify and research new prospects, write high-quality funding applications, and produce compelling cases for support.
• Manage the grants pipeline, deadlines, and reporting requirements.
• Work collaboratively across the organisation to gather budgets, impact data, and programme information.
• Build and maintain strong relationships with funders.
• Uphold best practice in safeguarding when working with young people through programmes such as YAK.

You will be the organisation’s specialist in trusts and grants, supported by the Head of Philanthropy and working closely with colleagues across Firstsite.

About Firstsite

Our mission is to ensure art and creativity are valued for their integral role in shaping a happy and healthy society for everyone. We do this by championing creativity as a catalyst for positive change in society, celebrating everyone's imaginations as places to shape a better future and demonstrating the impact of art and galleries at the centre of everyday life.

We collaborate with people where, together, we can have the most impact and we share the results of our work with diverse audiences to influence change.  We do this in three places: in our award-winning gallery, reflecting our radical region and digitally with audiences around the world.  To do this well we have four values that help us do what we do, to the best of our abilities:

Creative – Inclusive – Agile – Responsible

Who we’re looking for

Essential

• Proven experience securing income from trusts, foundations, or statutory funders.
• Strong research skills and ability to identify new funding opportunities.
• Excellent written communication and proposal-writing ability.
• Highly organised, able to manage multiple deadlines and coordinate information.
• Collaborative, confident working with teams, partners, and stakeholders.

Desirable

• Experience in arts, culture, or charity sectors.
• Understanding of impact measurement and evaluation.
• Experience coordinating or supporting volunteers.

Key Responsibilities

• Research new funding opportunities and develop a proactive grants strategy.
• Draft and submit funding applications and proposals.
• Maintain an accurate pipeline and deliver timely reports.
• Work with programme teams to gather budgets, outcomes, and evidence.
• Ensure funder reporting and compliance requirements are met.
• Support stewardship of funders and shape Firstsite’s case for support.
• Coordinate fundraising activity with the wider team.

Benefits

• 25 days annual leave plus bank holidays (pro-rata)
• Contributory pension scheme (conditions apply)
• Employee Assistance Programme
• Tailored training and development
• Staff discount in our café and shop

Future First is seeking an experienced and motivated Interim Membership & Delivery Manager to lead the day-to-day delivery and growth of our schools’ membership programme.

This is a hands-on operational leadership role, responsible for managing school relationships, supporting membership growth, ensuring high-quality delivery, and line managing our membership team.

You will work closely with senior leadership to implement agreed growth plans, while taking ownership of operational performance, team management and member experience.

Key responsibilities include:

• Managing relationships with a portfolio of member schools and colleges

• Delivering against membership growth and retention targets

• Leading and line managing the membership team

• Overseeing quality assurance of workshop delivery

• Managing and supporting sessional delivery staff

• Managing sales pipeline, reporting and performance

• Supporting staff training and development

We’re looking for someone who:

• Has experience working with schools or in education-related settings

• Has strong account management, membership and/or sales experience

• Has proven experience line managing staff

• Is confident delivering sessions to young people

• Is highly organised and able to manage multiple priorities

• Is comfortable using CRM systems (Salesforce desirable)

• Is passionate about improving outcomes for young people

This is an excellent opportunity to join a mission-driven organisation and make a difference to young people’s lives.

To apply, please submit a short video (no more than 2 minutes), your CV and a covering letter setting out why you feel you’re a great fit for this role and why you want to work for Future First. Applications will close on Monday 9th February at noon.

Please download the recruitment pack for a full job description and more information about the role.

Reporting to, and working closely with, the Head of Fundraising and Engagement, the Senior Philanthropy and Partnerships Lead will shape and implement innovative strategies, driving growth in philanthropic giving, secure corporate partnerships and obtain critical funding. With a focus on cultivating mutually beneficial, long-term relationships, you’ll craft compelling proposals, develop tailored stewardship plans, and create sponsorship opportunities that inspire ongoing support.

You’ll lead the way in securing multi-year corporate partnerships and nurturing donor relationships to meet ambitious income targets. As a key player in the senior fundraising team, you’ll contribute to strategic planning, represent the charity at events, and champion new approaches to fundraising.

With our newly formed Development Board, the Senior Philanthropy and Partnerships Lead will identify and utilise key networks to grow our philanthropic supporter base across corporate and major donor income streams. With strong writing skills, this person will also craft tailored and compelling corporate proposals and trust and foundation applications.

Who are we looking for?

To support our vision and ensure the achievement of ambitious income targets to support children and families affected by neuroblastoma, we are looking for a strategic and results-driven high-value fundraiser to join our team.

We are particularly keen to speak with interested candidates who enjoy cultivating high-value relationships from scratch and stewarding five- and six-figure corporate partnerships, and/or major donor relationships.

Person specification:

• Demonstrable significant experience working in corporate fundraising (experience in major donor and trusts & foundations fundraising would also be of benefit).
• Strategic thinker with significant experience at a managerial level, developing strategic plans to grow and optimise high-value fundraising.
• A proven record of being results-driven and working to achieve income targets, KPIs and outcomes.
• Proven ability to proactively identify, cultivate and secure new corporate relationships, demonstrate strong new business development acumen and confidence opening new opportunities.

See our Recruitment Pack for the full role description and specification and for information about Solving Kids' Cancer UK. 

Location: Home-based within England with regular travel to London and elsewhere in the UK as required
First stage interviews: Thursday 26th February
Second stage interviews:  Wednesday 4th March

As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.

Join Médecins Sans Frontières / Doctors Without Borders (MSF) as our Senior Trusts and Foundations Officer, and play a vital role in our fundraising team. This position manages a portfolio of high-value Trust and Foundation (T&Fs) donors with complex and varying requirements. They will work closely with the Trusts and Foundations Lead to drive transformational new business, directly generating essential revenue for MSF’s medical humanitarian operations worldwide. We are looking for exceptional candidates with specialised experience working with T&Fs and high-value donors, and a record of building strong, long-term relationships. The ideal candidate will be a highly organised and results-driven professional, with the ability to work both autonomously, and as part of a fantastic and supportive team.

Hours: 37.5 hours per week, Mon Fri

Duration: Permanent

Location: London - hybrid, 2 days per week in London office (Including Wednesdays)

Salary:£46,784.49 - £57,181.04 per annum

Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process.

Job Purpose:

The Senior Trusts and Foundations Officer is an integral part of the Philanthropy team, responsible for supporting with the implementation of the Trusts and Foundations Strategy.

They are responsible for managing a portfolio of key T&F relationships, typically giving at the £50,000 - £250,000 level. In addition, they will drive new business from prospective T&Fs capable of giving between £100,000 - £250,000 and will work closely with the Trusts and Foundations Lead on new business activity above this level

Please download the full job and person specification below for further details.

Knowledge, Skills & Experience:

• Experience of T&F fundraising including, report writing, application and proposal writing, and knowledge of restricted funding models.
• Experience managing a portfolio of high value major donors with a range of requirements.
• Proven track record of developing new business relationships and delivering income from prospective major donors.
• Proven experience of planning and delivering strategic activities.
• Excellent and engaging written communication skills and ability to adapt style to suit a wide range of supporters.
• Confident interpersonal and verbal communication skills, including diplomacy and negotiating and influencing skills.
• Experience of presenting to senior decision makers.
• Proven ability to negotiate, influence and communicate with people at all levels and from a wide range of backgrounds.
• Accuracy and excellent attention to detail.
• Proven organisational skills with experience of managing multiple tasks and deadlines with the ability to prioritise effectively.
• Experience of working in an office environment, maintaining effective administrative systems and procedures.
• Flexible, can-do attitude and good team player – this role involves working very closely and collaboratively with colleagues in the UK and internationally.
• Ability to work independently to general guidelines, with capability to use initiative and seize opportunities.
• Fluency in written and spoken English.
• Interest in international, humanitarian work.
• Commitment to the aims and values of MSF.
• Willingness to travel within the UK and internationally.
• Experience in the practical use of personal IT equipment and Microsoft Office 365 suite. The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive and Yammer.

HOW TO APPLY

Please apply on our website by submitting a copy of your CV together with a letter of motivation by the closing date.

Please apply as soon as possible as MSF reserves the right to close the vacancy early, or on the appointment of a candidate.

Incomplete applications will not be considered.

Recruitment timetable:

• Closing Date for applications: Sunday 8 February 2026, 11.59pm (GMT)
• First round interviews: Wednesday 18 February 2026 - Thursday 19 February 2026
• Second round interviews: Monday 23 February 2026 - Wednesday 25 February 2026
• Projected Start Date: Dependent on applicant availability

MSF UK is an equal opportunities employer. We are committed to diversity and creating an inclusive environment for all employees. We encourage applications from all sections of our diverse community. 

Safeguarding

MSF UK/IE is dedicated to safeguarding everyone who comes into contact with the organisation, for whatever reason and however brief. All posts are subject to safer recruitment process which include robust reference requests, scrutiny of employment history and where applicable criminal record and barring checks.

Our safeguarding commitment is underpinned by policies and procedures which encourage and promote safe working practice across the organisation. On joining MSF UK/IE you will be required to attend safeguarding training to ensure responsibility for and maintaining safe working practice and to safeguard our teams, beneficiaries, and communities.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Volunteer Coordinator - Mental Health to play a pivotal role in our Volunteering Service in London

Sounds great, what will I be doing?

As a Volunteer Coordinator with Hestia's vibrant and supportive Volunteering Team, you'll play a key part in creating meaningful opportunities that empower individuals and strengthen our communities. You'll recruit, train, and inspire volunteers who work alongside people experiencing severe mental health challenges across our drop‑in community and crisis services. With collaboration, creativity, and empowerment at the heart of everything we do, you'll shape safe, inclusive, and uplifting environments that help individuals build confidence, improve wellbeing, and reduce social isolation. Working closely with colleagues across Hestia, you'll ensure volunteers feel valued, and service users receive tailored support, and every project delivers real impact.

In this role, you'll take a proactive lead in shaping high‑quality volunteer involvement across our mental health services. Working closely with the Area Manager, Service Managers, NHS Trust partners and Experts by Experience, you'll identify emerging needs and design volunteer roles that genuinely enhance clinical and support pathways. You'll champion a whole‑person approach supporting physical, emotional, social and spiritual wellbeing, while inspiring staff teams to think creatively about how volunteers can add meaningful value. From recruiting and training volunteers to delivering befriending and activity programmes, to supervising their day‑to‑day involvement, you'll ensure every volunteer feels confident, supported and aligned with service priorities. You'll build strong relationships across Hestia, particularly within our crisis alternative services, and offer expert guidance to colleagues to ensure best practice. With responsibility for maintaining accurate records and contributing to the smooth running of the Volunteering Programme, you'll play a vital role in ensuring our services remain responsive, compassionate and impactful. If you're passionate about people, community, and making a difference, this role offers the chance to lead with purpose and help others move toward independence and hope.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

This role calls for someone with exceptional organisational and project‑management abilities, capable of guiding and empowering volunteers, colleagues and service users with professionalism, warmth and confidence; someone who brings strong interpersonal skills, the ability to build trusting relationships across diverse communities and partner organisations, and a sensitive awareness of the cultural, social and health issues affecting people who use our mental health services. You'll need solid IT proficiency across Microsoft Office, strong literacy and numeracy, a thoughtful approach to evaluation, and a clear understanding of safeguarding principles, along with the confidence to address concerns appropriately. While experience supervising volunteers is an advantage, what truly matters is your ability to engage people in a friendly, supportive manner and create an environment where volunteers feel valued, informed and able to thrive.

This is a hybrid role with three days spent on site across our London services, including regular visits to our Aldgate head office, and two days worked remotely each week. 

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Based in Skylight Oxford, Old Fire Station, 40 George Street, Oxford, OX1 2AQ

About the role

We have an exciting opportunity to join our Oxford Skylight as a Receptionist. You will be there to welcome people who are homeless seeking advice and start the process of helping them to end their homelessness.

You will support the team to manage a busy working environment, welcoming and supporting a range of people including new Skylight members, current members, members of the public using the café or arts facilities, staff, Crisis volunteers and visitors. You will provide administrative support for this fast and responsive service to those newly presenting as homeless. You will also carry out administration and housekeeping functions relating to the customer service and facilities management of the Old Fire Station. This role is based onsite with no option for homeworking.

About you

To be successful in this role you will be highly organised with experience of working within a reception or administrative support role, as well as experience providing a high standard of customer service. We are looking for someone who understand the issues faced by homeless people and is excited to learn about the ways we can support them. You will be able to deal with challenging situations and individuals with a range of needs, to reach a positive resolution through a calm and confident approach.

You will have excellent interpersonal skills with the ability to work successfully with disadvantaged or socially excluded groups and individuals. Effective communication skills, both verbal and written will be key, as well as working collaboratively within a team. As you will be the first point of contact for many people, you need to be friendly, enjoy helping and be willing to learn about Crisis and all the other activities taking place within the building.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 15th February 2026 23:59

Interview date and location: Week commencing 23rd February 2026, in person at our Oxford Skylight, Old Fire Station, 40 George Street, Oxford, OX1 2AQ

Interview process: Competency-based interview

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Volunteer Coordinator - Mental Health to play a pivotal role in our Volunteering Service in London

Sounds great, what will I be doing?

As a Volunteer Coordinator with Hestia's vibrant and supportive Volunteering Team, you'll play a key part in creating meaningful opportunities that empower individuals and strengthen our communities. You'll recruit, train, and inspire volunteers who work alongside people experiencing severe mental health challenges across our drop‑in community and crisis services. With collaboration, creativity, and empowerment at the heart of everything we do, you'll shape safe, inclusive, and uplifting environments that help individuals build confidence, improve wellbeing, and reduce social isolation. Working closely with colleagues across Hestia, you'll ensure volunteers feel valued, and service users receive tailored support, and every project delivers real impact.

In this role, you'll take a proactive lead in shaping high‑quality volunteer involvement across our mental health services. Working closely with the Area Manager, Service Managers, NHS Trust partners and Experts by Experience, you'll identify emerging needs and design volunteer roles that genuinely enhance clinical and support pathways. You'll champion a whole‑person approach supporting physical, emotional, social and spiritual wellbeing, while inspiring staff teams to think creatively about how volunteers can add meaningful value. From recruiting and training volunteers to delivering befriending and activity programmes, to supervising their day‑to‑day involvement, you'll ensure every volunteer feels confident, supported and aligned with service priorities. You'll build strong relationships across Hestia, particularly within our crisis alternative services, and offer expert guidance to colleagues to ensure best practice. With responsibility for maintaining accurate records and contributing to the smooth running of the Volunteering Programme, you'll play a vital role in ensuring our services remain responsive, compassionate and impactful. If you're passionate about people, community, and making a difference, this role offers the chance to lead with purpose and help others move toward independence and hope.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

This role calls for someone with exceptional organisational and project‑management abilities, capable of guiding and empowering volunteers, colleagues and service users with professionalism, warmth and confidence; someone who brings strong interpersonal skills, the ability to build trusting relationships across diverse communities and partner organisations, and a sensitive awareness of the cultural, social and health issues affecting people who use our mental health services. You'll need solid IT proficiency across Microsoft Office, strong literacy and numeracy, a thoughtful approach to evaluation, and a clear understanding of safeguarding principles, along with the confidence to address concerns appropriately. While experience supervising volunteers is an advantage, what truly matters is your ability to engage people in a friendly, supportive manner and create an environment where volunteers feel valued, informed and able to thrive.

This is a hybrid role with three days spent on site across our London services, including regular visits to our Aldgate head office, and two days worked remotely each week. 

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

About the role

The Reception Worker is an essential and key role within the Resource Centre, acting as the first point of contact and providing a consistent, familiar and friendly welcome when service users enter the space. The role requires excellent communication skills, attention to detail, and the ability to provide a high level of customer service in a busy and fast paced environment, to individuals impacted by trauma. 

Main duties 

• To be the lead worker on client reception in the Resource Centre, working with the Resettlement Team and a rota of staff and managers from across the organisation, as well as locum staff, agency staff and volunteers.
• To be the first point of contact for service users and guests accessing the Resource Centre, ensuring they are provided with a high level of customer service.
• To maintain accurate records of who is accessing the service, what services they are utilising, and ensuring that database access notes are kept up to date by liaising proactively with lead workers.
• To manage and de-escalate potential incidents at the client reception area, and challenge inappropriate behavior as needed, with support from colleagues and duty managers.
• To assist with any admin tasks required.
• To ensure that the reception area is operated safely in accordance with health and safety, and GDPR policies.

Key responsibilities

• In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
• To participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary.
• To participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs.
• To ensure that all The Passage policies and procedures are being adhered to.
• To contribute to the effective implementation of The Passage’s Diversity, Equity & Inclusion Policy as it affects both The Passage and its work with vulnerable adults.
• To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage.
• Undertake any other duties that may be required which are commensurate with the role

Desired experience

• Experience of working in a high-pressured environment and managing multiple responsibilities.
• Experience of working collaboratively within a team.
• Experience of delivering a high level of customer service within a demanding setting.
• Some experience of dealing directly with the public and/or clients or customers in a busy service environment

Desired knowledge

• A genuine interest in helping vulnerable people to make positive changes in their life and a willingness to develop these valuable skills.
• Excellent customer service skills.
• Personal experience of homelessness and/or an understanding of and empathy with the issues faced by homeless or vulnerably housed people.