Activities volunteer roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Enthusiastic, reliable and compassionate volunteers with good interpersonal skills and a desire to help others. Confident working with young people between the ages of 16 - 24.
To provide social and practical support to customers. Helping towards improving the life chances of people with experience of homelessness.
Clarion Housing Group operate a number of supported housing schemes, to support people to live independently, by providing residents with the life skills they will need to eventually go on to their own tenancy.
This opportunity is based in Strood, Rochester and Gillingham (Medway).
Volunteers empower our customers to identify their existing strengths and skills so they can achieve their goals and aspirations. As a volunteer, you can support customers to achieve their full potential by developing new skills and accessing opportunities.
Activities:
-Building an empathic and person-centred relationship with a young person who may be socially isolated or lack confidence.
-Provide opportunities for young people to become more self-confident, maintain contact with important people in their lives and build-up their social networks.
Practical activities could also include:
-Empowering young people to develop independent living skills and to access educational and employment opportunities
-Helping the young people to complete forms and paperwork including developing their CV and job applications
-Helping the young people to build important life skills e.g. cooking, cleaning and budgeting
-Organising activities within the schemes i.e. art/painting, games/quizzes, cooking
Support for Volunteers:
- To attend four half days of training, receive an induction and have access to any other relevant in house and external training
- Reasonable travel expenses will be reimbursed
- Volunteers will have a check in with the Volunteering Officer every 3 months to ensure they are happy with the role and to resolve any issues
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you speak Polish and are looking to give back to the local community? By joining our team of befrienders, you will support us to reach some of the most isolated adults in the community to reduce their feelings of loneliness, build friendships and provide support for mental wellbeing.
You will support individuals who struggle to communicate with others and help them to reconnect with their local community. You will support to relight a spark in a hobby, interest or encourage individuals to explore and participate in new social activities.
What you will be doing
- Agree a mutual time and frequency to meet in the local community
- To develop and promote a positive relationship with your befriendee
- To encourage your befriendee to engage in social activities and support them in doing so whilst building their confidence
- To support your befriendee in developing their goals and social skills
- Encourage your befriendee to make links with community services, based on their identified goals
- To engage in conversation in Polish
The skills you need
- Ability to provide a supportive and inclusive atmosphere which motivates and inspires others
- Willingness to engage in activities in the community
- Able to maintain strict confidentiality and follow professional boundaries
- To be consistent in attendance
- Able to communicate confidently in Polish
What's in it for you
- Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
- Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
- Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Health and Safety Volunteer for the Cardiff and Vale Group. As a Health and Safety Volunteer you’ll make sure all local group members are aware of their health and safety responsibilities. You’ll help them understand and follow guidelines and procedures to coordinate safe activities.
In this role you’ll gain knowledge of Health and Safety legislation, as well as develop your organisation, admin and communication skills. Most importantly you’ll help your local group make sure all their activities are safe for every member of your local MS community.
Time commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers.
You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
What are Serving Community Teams?
Volunteers are the lifeblood of SSAFA. SSAFA has developed Serving Community Teams for volunteers to support serving personnel and their families in the UK and overseas.
A Serving Community Team is run by a small team of volunteers on or near a British Armed Forces base which provides emotional, practical and financial support to the serving community. Our Chair is the key part of the team, coordinating the activities of volunteers to ensure financial stability and a safe and effective volunteer service. You will network locally to build relationships with the serving community, other stakeholders and welfare organisations. You will collaborate with the other SCT volunteers to support them in their roles as well as working with employees in the Serving Community Support Team to ensure the functions of the SCT run well, are documented appropriately, and reported on annually.
Why we want you
Serving Community Teams (SCTs) offer financial, practical and emotional support to serving personnel and their families at military bases both in the UK and overseas. Each SCT consists of a group of dedicated volunteers, working together to raise SSAFA’s profile, ensuring those who need support receive it. If you would like to lead and develop a SCT, we’d love to hear from you. Our SCT Chair is the key player, coordinating the activities of the volunteer team to deliver beneficiary support and ensure a safe, effective and financially stability SCT. You will network locally to build relationships with the serving community, other stakeholders and welfare organisations. You will support your SCT volunteers in their roles as well as working with employees in SSAFA’s Serving Community Support Team to ensure the functions of the SCT are run well, documented and reported on annually.
What you will be doing
- Leading the volunteer team, ensuring SSAFA’s values, policies and procedures are followed.
- Being an ambassador for SSAFA, building positive relationships with the chain of command, local SSAFA branches and services, welfare services and other key stakeholders.
- Working closely with your volunteers to establish an annual plan of activities to include fundraising, awareness raising and support.
- Having oversight of all the functions of the SCT, ensuring beneficiaries receive effective support, and volunteers have an opportunity to regularly meet regularly.
- Reporting on the activities the SCT undertakes and their impact, ensuring annual reports are submitted.
- Promoting the work of SSAFA and the SCT, highlighting case studies and good news stories to employees in the SSAFA PR team and Serving Community Support Team.
- Being available to consider any grant applications when received.
- Working closely with employees in the Serving Community Support Team, building on volunteer recruitment and and sharing best practice.
The skills you need
- Friendly and approachable with effective IT and communication skills.
- Empathy and understanding of the challenges that the serving community can face.
- Experience of successfully leading a team.
- Understanding of the importance of boundaries and confidentiality.
- Skilled at reporting on activities, achievements and impact and an understanding of the importance of volunteers and employees working together.
- Non-judgemental approach when working with beneficiaries.
- A willingness to adhere to all relevant organisational policies and procedures.
What's in it for you
- Support people in your local serving community using your skills, knowledge and life experience.
- Gain experience, training and skills that you can highlight on your CV and at job interviews.
- Receive support and friendship from your local SSAFA Serving Community Team and the wider SSAFA community.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
Requirements
Volunteers need to be a minimum of 18 years old.
Time commitment
This role would suit someone who would like to volunteer a few hours each week. SSAFA’s Serving Community Support Team are always available should you wish to discuss this further.
Support
Full training is provided for this role, with some e-learning modules online. You will be supported by SSAFA’s Serving Community Team Manager and Serving Community Support Team.
SSAFA Values
For SSAFA, our values of commitment, compassion, integrity and understanding underpin everything we do, and we ask that all volunteers are equally committed to them.
After making an application
Once you’ve applied, you’ll receive updates to the email address you provided in your application. Sometimes the emails we send go into junk folders, so do keep an eye out in the days following your application.
Disclaimer
SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.
Our vision A society in which the Armed Forces, veterans and their families can thrive.

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have a great idea to benefit people living with MS? At the MS Society, we campaign on a range of issues like welfare, treatments, care and support that people with MS need. We want to do more locally and want to support your ideas on making change happen. Together we can do more.
Perhaps you’ve spotted there are no blue badge spaces at your local supermarket? Or maybe your neighbourhood has no kerbs easy for wheelchairs to use? In this volunteer role, you’ll help drive change for people with MS in your community and develop your networking and influencing skills along the way.
As a campaigner you’ll bring your own ideas, local knowledge and personal experience to your campaigns. You’ll make decisions about your own campaign activities and collaborate with other campaigners in your area.
This role is flexible and aims to fit around you. Time commitments for this role may vary depending on your activities and the campaigning you’d like to do. This is an ongoing role.
Apply
1. Read through the role description carefully (available via file attached on the right hand side)
2. Apply online, and have a welcome chat with your support staff member
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join our amazing volunteer team to raise awareness of sight loss and RNIB services at local events. You’ll be making a real difference to people living with sight loss by helping to create a world without barriers. This face to face opportunity will see you providing information about RNIB services and activities to help people with sight loss live the lives they want, enabling them to hear about the support that is available, and how they can help others.
What you’ll be doing
• Creating a welcoming and interesting display stand.
• Speaking directly to people affected by sight loss.
• Being a friendly face of RNIB locally - engaging with a diverse range of people.
• Providing information and demonstrations of basic independent living aids for the general public and professionals.
What you’ll gain from the role:
• An opportunity to give something back.
• A chance to build a strong community.
• A sense of achievement through the difference you make.
• A chance to be part of a team of like-minded people
• An opportunity to develop and explore different roles with RNIB, including our internal job vacancies.
In return for donating your time we will provide:
• A supportive route to building your confidence in meeting members of the public and serving customers.
• A rewarding experience.
• A great Induction and training.
• A supportive manager.
• Regular updates and catchups.
• Expenses.
• An opportunity to connect with other volunteers.
In applying for / signing up for this role you agree to be contacted when we are seeking volunteers to help with an event in relation to this role description. We will contact you via a communication method for which you have given consent.
How often will I be needed?
- 4 Hours per Event
Key requirements
- 1 reference
Location
Region
- Scotland
Who this opportunity will suit
Minimum age
- You must be at least 18 years old to apply
What skills and experience are needed?
- • An outgoing, friendly approach to meeting new people • An empathetic and professional manner. • Good communications skills with active listening. • An interest in helping people access the information they need.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising team leader volunteer
Our vision for volunteering
Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.
The difference you will make to cats and people
As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.
You can expect us to
- make you feel welcome, included and respected in line with our values and behaviours
- support you in having a positive and impactful experience at Cats Protection
- cover agreed out-of-pocket expenses in line with our Expenses Policy
- provide you with access to learning, development and engagement opportunities
What we need from you
You’ll be:
· supporting and encouraging a team of fundraising volunteers
· planning fundraising events and activities with your team
· allocating tasks before and during fundraising events
· keeping financial records from fundraising events
· encouraging and promoting a professional image of Cats Protection
· following policies and guidelines and ensuring licences and permits are obtained for events
Time expectation
Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.
You may be just the volunteer we’ve been looking for!
We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.
Applicants will be asked to complete and application and provide details for two references
Making a better life for cats, because life is better with cats


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Co-Lead
Role Type: Volunteer
Time Commitment: Flexible – support at 1–2 events/month or as needed
Location: In-person at walks/events
About the role:
This is a people-first role. As Community Co-Lead, you help ensure everyone feels welcome and looked after at events. You’ll be the warm, grounding presence who checks in on attendees, helps ease social nerves, and sets a kind tone for the space.
You might enjoy this role if you:
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Naturally check in on people and help them feel included
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Are warm, grounded, and good at reading group energy
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Love community and believe in gentle leadership
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Want to help create a safe, open-hearted atmosphere
A community designed for you to connect through movement, nature and wellness!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're looking for friendly volunteers to help out at our popular Summer Fair & Dog Show, taking place on the 23rd and 24th August.
Timings:
- Friday: Help with set up
- Saturday: 9am-5pm
- Sunday: 9am-5pm
You can help for the entire weekend if you like, but we ask for a three hour shift on the Saturday or Sunday, and any extra support will be gratefully received!
What you'll be doing:
There's a few different roles available, but here's an idea of some of them
- Helping us set up on the Friday
- Hosting a stall during the event with fellow volunteers
- You might be running games, selling refreshments, or running a tombola, or be on entrance or car parking duties.
- Some roles require you to handle cash and use a card reader linked to your phone. Please let us know if you're not able to do this.
What you'll need:
- Be able to sit/stand in a field for a few hours
- Happy speaking to the public
- Be comfortable around dogs
- As this is an outdoor event, dress for the weather and be comfortable in all weather conditions.
What's in it for you:
- Free entry to a very popular summer event
- You'll volunteer for four hours, then be able to enjoy the fair
- Free drinks and half price food from Teckels stalls
- Meet lots of lovely dogs!
- The chance to support a longstanding Gloucestershire charity, helping us rescue, rehabilitate and rehome dogs and cats across the county
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join our amazing volunteer team to raise awareness of sight loss and RNIB services at local events. You’ll be making a real difference to people living with sight loss by helping to create a world without barriers. This face to face opportunity will see you providing information about RNIB services and activities to help people with sight loss live the lives they want, enabling them to hear about the support that is available, and how they can help others.
What you’ll be doing
• Creating a welcoming and interesting display stand.
• Speaking directly to people affected by sight loss.
• Being a friendly face of RNIB locally - engaging with a diverse range of people.
• Providing information and demonstrations of basic independent living aids for the general public and professionals.
What you’ll gain from the role:
• An opportunity to give something back.
• A chance to build a strong community.
• A sense of achievement through the difference you make.
• A chance to be part of a team of like-minded people
• An opportunity to develop and explore different roles with RNIB, including our internal job vacancies.
In return for donating your time we will provide:
• A supportive route to building your confidence in meeting members of the public and serving customers.
• A rewarding experience.
• A great Induction and training.
• A supportive manager.
• Regular updates and catchups.
• Expenses.
• An opportunity to connect with other volunteers.
In applying for / signing up for this role you agree to be contacted when we are seeking volunteers to help with an event in relation to this role description. We will contact you via a communication method for which you have given consent.
How often will I be needed?
- 4 Hours per Event
Key requirements
- 1 reference
Location
Region
- Northern Ireland
Additional location information
-
Currently looking for applicants within the Belfast area Only
Who this opportunity will suit
Minimum age
- You must be at least 18 years old to apply
What skills and experience are needed?
- • An outgoing, friendly approach to meeting new people • An empathetic and professional manner. • Good communications skills with active listening. • An interest in helping people access the information they need.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising team leader volunteer
Our vision for volunteering
Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.
The difference you will make to cats and people
As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.
You can expect us to
- make you feel welcome, included and respected in line with our values and behaviours
- support you in having a positive and impactful experience at Cats Protection
- cover agreed out-of-pocket expenses in line with our Expenses Policy
- provide you with access to learning, development and engagement opportunities
What we need from you
You’ll be:
· supporting and encouraging a team of fundraising volunteers
· planning fundraising events and activities with your team
· allocating tasks before and during fundraising events
· keeping financial records from fundraising events
· encouraging and promoting a professional image of Cats Protection
· following policies and guidelines and ensuring licences and permits are obtained for events
Time expectation
Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.
You may be just the volunteer we’ve been looking for!
We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.
Applicants will be required to complete an application form, with references.
Making a better life for cats, because life is better with cats


The client requests no contact from agencies or media sales.
L’Arche Liverpool is a community where people with and without learning disabilities share life together, building meaningful relationships and supporting one another. We believe that everyone has gifts to share and that by living, working, and celebrating together we discover the value of each person.
As a volunteer, you will be welcomed into a vibrant, diverse, and supportive community. Volunteers play an important role in:
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Accompanying core members (people with learning disabilities) in daily life, activities, and social outings.
-
Providing practical support (help with meals, appointments, or community events).
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Building friendships — sharing meals, conversations, and everyday life.
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Contributing your own gifts — whether that’s music, cooking, creativity, or simply your presence.
No prior experience is required — what matters most is openness, patience, and a willingness to learn and grow alongside others. In return, volunteers often discover that they receive as much as they give, through the relationships they build and the sense of belonging in community.
At L’Arche Liverpool, volunteering is more than helping — it’s about mutual friendship, growth, and inclusion.
To build a community where people with and without learning disabilities share life, grow together, and celebrate the unique value of every person.


Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Your role
Amazing, giving, and inspiring are just a few words we would use to describe our volunteers.
Our volunteers play an integral part in the services we provide and the people we support. If you are looking for a rewarding role where you will really make a difference whilst gaining experience along the way, then join us here at Rise Scotland.
About the role
As a Regional Fundraising Volunteer, you will support Rise Scotland in generating income, raising awareness, and building community engagement through local fundraising initiatives. The role will involve event planning and support, and public engagement to help achieve regional fundraising goals.
You will play a major part in bringing to life regional fundraising activities in line with our “Rise in the Community" concept and increase regional awareness to generate much needed additional income and amplify the impact of the work Rise Scotland do.
You will receive training and regular supervision to ensure you feel confident in your role.
Regional locations
Whilst this is a home based role, you will occasionally attend events within Dumfries and Galloway.
What you will be doing as a Regional Fundraising Volunteer:
- Support and assist in organising and participating in local fundraising events.
- Help with event logistics, set-up, and participant engagement to ensure smooth delivery.
- Take part in local initiatives acquiring donors and do it yourself fundraisers.
- Increase awareness of the organisation’s work by helping to promote regional fundraising activity.
- Represent the organisation at schools, community groups, and public events, delivering presentations to inspire support.
- Communicate with supporters via phone, email, and face-to-face interactions.
- Attend and contribute to meetings with the fundraising team and supporters to share updates and ideas.
What will make you a great fit for this role?
You will have good knowledge of your local community and be passionate about making a difference to those severely affected by narcissistic abuse. You will also have:
- The ability to organise events and activities
- The ability to inspire and motivate others
- Good communication skills
- Creative ideas to promote diverse fundraising activities
- Dedication to our cause
Who are we?
We’re Rise Scotland, a leading charity provider of support for women and children survivors of narcissistic abuse. We offer support through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “To empower survivors of narcissistic abuse through compassionate support, education, and advocacy—helping them reclaim their voices, rebuild their lives, and thrive in safe, healthy environments."
It is an exciting time to join our new-to-be established charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting volunteers, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.
Our mission is to empower survivors of narcissistic abuse through compassionate support, education, and advocacy.

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have a great idea to benefit people living with MS? At the MS Society, we campaign on a range of issues like welfare, treatments, care and support that people with MS need. We want to do more locally and want to support your ideas on making change happen. Together we can do more.
Perhaps you’ve spotted there are no blue badge spaces at your local supermarket? Or maybe your neighbourhood has no kerbs easy for wheelchairs to use? In this volunteer role, you’ll help drive change for people with MS in your community and develop your networking and influencing skills along the way.
As a campaigner you’ll bring your own ideas, local knowledge and personal experience to your campaigns. You’ll make decisions about your own campaign activities and collaborate with other campaigners in your area.
This role is flexible and aims to fit around you. Time commitments for this role may vary depending on your activities and the campaigning you’d like to do. This is an ongoing role.
Apply
1. Read through the role description carefully (available via file attached on the right hand side)
2. Apply online, and have a welcome chat with your support staff member
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have a great idea to benefit people living with MS? At the MS Society, we campaign on a range of issues like welfare, treatments, care and support that people with MS need. We want to do more locally and want to support your ideas on making change happen. Together we can do more.
Perhaps you’ve spotted there are no blue badge spaces at your local supermarket? Or maybe your neighbourhood has no kerbs easy for wheelchairs to use? In this volunteer role, you’ll help drive change for people with MS in your community and develop your networking and influencing skills along the way.
As a campaigner you’ll bring your own ideas, local knowledge and personal experience to your campaigns. You’ll make decisions about your own campaign activities and collaborate with other campaigners in your area.
This role is flexible and aims to fit around you. Time commitments for this role may vary depending on your activities and the campaigning you’d like to do. This is an ongoing role.
Apply
1. Read through the role description carefully (available via file attached on the right hand side)
2. Apply online, and have a welcome chat with your support staff member