About FSUK

FareShare is an award winning charity, we are the UK’s national network charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to almost 11,000 frontline charities and community groups.

Hunger is a growing issue in the UK and while there is surplus food that is otherwise going to waste, we believe that this food should be used to feed people first.

The COVID19 pandemic has shone a spotlight on the issue of food insecurity in the UK and with it, FareShare’s ability to get food to vulnerable communities nationwide. We are fortunate to benefit from the support of major retailers, the media, sports ambassadors and a groundswell of public engagement. As a result, there has never been a more exciting time to join an organisation at the heart of public consciousness.

About the Role

As Community Coordinator, your role will focus on the growth and sustainability of the FareShare Go programme across Kent and some areas in Surrey, through maximising relationships and adding value to create the best experience for our charity community. The successful candidate will be an exceptional communicator, with an approachable nature who will play a vital role in developing and maintaining charity and retailer relationships, plus raising awareness of FareShare Go across your local area. FareShare Midlands is the largest of the FareShare delivery partner operating across the West and East Midlands. We rely on an army of volunteers to help redistribute food to 550 frontline charities such as school breakfast clubs, community centres and organisations supporting those who are homeless, unemployed, socially isolated and recovering from addiction. These organisations provide meals and food parcels to more than 35,000 vulnerable people every week. 

As a Community Coordinator, your role will focus on the growth and sustainability of our network of community food groups in the region. The successful candidate will be an exceptional communicator, with an approachable nature who will play a vital role in developing and maintaining charity and retailer relationships, plus raising awareness of the Regional Centre and FareShare Go across the Midlands.

Main Responsibilities

• Charity account management: You will carry out virtual calls and in person visits with new and existing charities, and be responsible for ensuring that coverage KPIs are reached and maintained for both new and existing retailers. Using your analysis of charity needs, plus your knowledge of retailer and store profiles, you will use these visits to maximise the offer to charities, ensuring the service meets their requirements. 
• Community Capacity Building: As part of the Building of relationships with charities, you will seek opportunities to enable and empower charities to increase their capacity and ability to take more food, to ultimately increase the redistribution of surplus food to those in need. 
• Sustainability and Compliance: You will work with your Regional Manager and team to identify stores where re-engagement activities are needed to improve charity coverage and charity compliance. You will work to maximise the amount of food collected by charities with lower levels of compliance. You will also be responsible for undertaking food safety reviews with charities to ensure compliance. 
• Retailer Engagement: You will play a key role in maintaining strong retailer relationships across your region. You will take an active role in any meet and greets with retailers, where required. Plus, you will be responsible for maintaining regular contact with the relevant retail stakeholders in your region, sensitively dealing with any issues in a professional manner, as and when they arise. 
• FareShare Network Engagement: We aim to become 'oneFareShare’. These roles are an integral part of our FareShare network and you will partner closely with the Regional Centre(s) in your areas. You will work on joint initiatives which improve and grow the FareShare community, ensuring that charities have access to the FareShare service which best meet their needs. 

Ideal Candidate

Essential Criteria

• Have exceptional relationship building skills with a range of stakeholders 
• Be a strong communicator who is able to engage with a variety of audiences. 
• Be confident and assertive in handling difficult situations, whilst demonstrating calmness and professionalism 
• Strong problem solving skills 
• Self-manage your own performance and workload. 
• Have initiative and innovative thinking, in order to shape new/different ways of working 
• Have strong IT skills 
• Be flexible with working arrangements as the role may involve high levels of travel to areas of the UK. 
• Have a valid driver’s licence for the UK, access to a car and can undertake extensive travel across your region. 

Desirable 

• Level 2/3 Food Safety training is desirable, but training will be provided. 
• Have previous experience working with constituent relationship management (CRM) software. Salesforce experience is advantageous. 
• Some experience in data analysis and project planning 
• Be degree educated or have a strong career history with relevant skills. 

Values and behaviours

• A commitment to equal opportunities and safeguarding.
• An understanding of, and enthusiasm for, FareShare’s mission and strategy.
• A commitment to continuous professional development.
• An empathy with volunteers and an understanding of their needs.
• Flexible and non-judgemental approach to people and work.
• Willingness and ability to travel in the UK.

Benefits

25 days’ annual leave + 8 bank holidays

Employers pension contribution of 4% Life assurance -  group life scheme

Employee Assistance Program

Interest free bicycle purchase loan scheme

Season ticket loan

Flexible working 

We are looking for a creative Digital Engagement Coordinator to join our busy Communications team!

About the role
You will help ensure the smooth and effective implementation of ECPR’s marketing strategy across all channels whilst maximising opportunities for raising profile and increasing engagement.

As a champion for all things digital, you will look after ECPR’s social media platforms and create content that is innovative and striking whilst maintaining the legacy of the brand, to keep the community informed, supported and involved.

You will contribute to the overall work of the Communications team, supporting members as needed to ensure ECPR always provides outstanding service to members, supporters, and other stakeholders.

Although the role has traditionally been office-based, throughout the current pandemic the ECPR team has been predominantly home-based. ECPR has worked hard to ensure systems are in place to appropriately support the physical and mental wellbeing of staff during remote working.

About you
You will be a digital savvy self-starter, with exceptional communication skills and meticulous attention to detail.

You will be armed with best practices in digital marketing to produce exciting multi-media content for a range of audiences.

You will thrive in a fast-paced, creative environment, managing numerous projects and deadlines with ease. You will work equally well autonomously, collaboratively and under supervision.

This is a key role within the department, with plenty of scope for creativity and project-based working. Strong experience or knowledge of digital marketing is essential; candidates that can demonstrate enthusiasm and commitment to developing within the role will be evaluated strongly.

How to apply
Follow the link to apply and submit your CV and application statement addressing your suitability for the role by Sunday 14 November.

An exciting opportunity has arisen for an enthusiastic and proactive individual to be part of the Supporter Engagement Team working within the LOROS Fundraising Department.

Working with the Supporter Engagement  Lead, you will develop and maintain excellent relationships with local companies to generate a wide pipeline of income, including colleague-led fundraising, corporate fundraising events and campaigns, and actively promoting LOROS’ other fundraising activity.

To be successful, you will have excellent organisational, presentation and communication skills, both written and oral, as well as being proficient in Microsoft Office packages; including Excel and the use of databases. Confidence in dealing with people and organisations is essential, as is flexibility and the ability to work on your own initiative, as well as part of a team. 

The ideal applicant will be passionate, committed and results driven with a proven track record of professionalism and innovation.

You will need to match the passion we have for business partnerships as well as a drive and willingness to gain new leads, deliver astounding pitches, and help us reach new heights in corporate fundraising.

We have a new exciting opportunity, not to be missed! At DEBRA we are currently looking for a Membership Engagement Coordinator to join our team. This role is based at the DEBRA Head Office in Bracknell, Berkshire.

About the Membership Engagement Coordinator

• To increase effective engagement with the EB community, ensuring members feel informed, valued, and listened to.
• To enable DEBRA to better understand the needs of the EB community.
• To ensure the EB community are at the centre of DEBRA’s charitable activity, by empowering a strong member voice.
• To increase members connections with DEBRA and other people living with EB, encouraging peer to peer support, and sharing of lived experiences.

What we’re looking for in Membership Engagement Coordinator

EB Community Engagement

• Develop a strong engagement strategy of diverse and inclusive initiatives, empowering members of the EB community to connect and to have a voice.
• Work with the membership manager to increase the number of members.
• Prepare and facilitate workshops, member panels, surveys, and presentations.
• Gather the views and levels of service satisfaction of DEBRA members.
• Facilitate member involvement in the development of and improvement of services and support available.
• Increase the volume and manage member involvement in providing case stories, volunteering, and undertaking ‘Ambassador’ roles.
• Facilitate individuals across the EB community to network through membership activities, events, on-line and informal contacts.

Reporting

• Record and measure outcomes of engagement initiatives.
• Report on the impact of key outputs of charitable activities making a difference to the EB Community.
• Report on opportunities for developments/priorities in charitable activities.
• Report to the EB community in relation to engagement initiatives.

Service and Communication

• Act as the first point of contact for members of the EB community with general enquiries, providing information or signposting as required.
• Act as the first point of contact to other directorates when members stories are required.
• Manage and record member compliments, feedback, and complaints.
• Work with colleagues to ensure information to members is presented in an appropriate and engaging manner.
• Produce articles and marketing materials to support member engagement and internal awareness of membership engagement.

Administration and management

• Facilitate/ support members in DEBRA ‘Ambassador’ roles.
• Maintain and manage the portfolio of member case stories.
• Maintain a register of members who are interested in supporting DEBRA’s work.
• Produce clear policies and procedures for engagement initiatives.
• Undertake and manage risk assessments for engagement initiatives.
• Assist with communication/mailing lists of EB community members.

Miscellaneous

• To attend meetings and events, as necessary.
• To work as a team member as part of the overall organisation.
• To ensure that all working practices comply within DEBRA policy, Health and Safety legislation and always maintain confidentiality.
• To carry out any other duties as requested by the Membership Manager or Director.

Key skills we are looking for:

• Passionate about making a difference to people’s lives.
• Understands and values the needs of a diverse community.
• Ability to be flexible to accommodate occasional evening/weekend work.
• Ability to travel independently as required to events/meetings.
• A willingness to gain expertise in EB.
• Collaborative working with others in a team to achieve shared objectives
• Data recording, analysis and report writing
• Collation of service and satisfaction levels
• Delivering to deadlines and working flexibly with changing priorities
• Presentation skills
• Negotiation skills
• A genuine interest in promoting equality, diversity, and inclusion. and be passionate about community engagement
• Demonstrates empathy
• Ability to research and generate new initiatives
• Achievement oriented – a pro-active approach with the ability to meet challenging targets and overcome obstacles.
• Accuracy and attention to detail.
• Excellent interpersonal skills
• IT Literate, including ability to use Microsoft office and databases.
• Adaptability – openness to new ideas and ability to prioritise conflicting demands.
• Positive disposition and self-motivation with the ability to work independently and as part of a team.
• Highly organised.

About us

DEBRA is the national charity that supports individuals and families affected by Epidermolysis Bullosa (EB) – a painful genetic skin blistering condition which, in the worst cases, can be fatal.

The worth of every activity at DEBRA is assessed by the impact it has to improve the quality of life for those in the EB community, a group of 5000+ people in the UK who have the genetic skin condition EB.  For over 40 years, the charity DEBRA has been providing care and funding research to try to cure this devastating condition.

If you are enthusiastic about the contribution you could make and would like to join our team as our new Membership Engagement Coordinator please click ‘apply’ today – don’t miss out, we’d love to hear from you!

Marine Society and Sea Cadets are seeking to appoint a Training Development Coordinator to join our team. You will be office based with a flexible working policy. Position would be based at London, Portsmouth or one of our six Area Offices. You will join on a full-time basis and in return, you will receive a competitive salary of £22,000 per annum.

Marine Society and Sea Cadets (MSSC) is a leading maritime charity in lifelong learning and personal development and is the governing charity of the Sea Cadet Corps (SCC), a civilian voluntary youth organisation engaging some 15,000 young people over 400 Sea Cadet Units, throughout the UK. The SCC offers a wide range of youth opportunities with the same enduring objective – to give young people the best possible head start in life through nautical adventure and fun.

We are looking for a people-focused Training Development Coordinator to take ownership of coordinating some of our training activity, working with the Learning team to communicate new and revised training initiatives and support on training events. This role is ideal for an individual who is enthusiastic about driving change and working towards a collective goal, and relishes the opportunity to work with our amazing volunteers and our young Sea Cadets.

What we're looking for in our ideal Training Development Coordinator:

• English and Maths GCSE grade A*-C, 4-9 or Equivalent
• Experience of HTML coding and website/social media content editing/management
• Experience of assisting in the production of learning materials and resources
• Experience of working with people ideally in an educational or volunteering setting
• Data Protection Regulation and Safeguarding Awareness
• Sound IT proficiency in Microsoft Office, Excel spread-sheet, database management and data analysis, reporting
• Experience of working successfully both as a team and unsupervised, inputting ideas and using initiative
• Experience of using a database and producing reports and findings
• Experience of creating and maintaining records and filing systems

In return as our Training Development Coordinator, you will receive:

• 25 days’ annual leave
• Training opportunities and professional development
• Pension Scheme
• Life Insurance
• Private Medical Insurance
• Employee Assistance Programme
• season ticket loans
• Eye Care

Closing Date: 29th October 2021
Interview Date: November 2021

If you feel you have the skills and experience to become our Training Development Coordinator, then please click “apply” below – we’d love to hear from you!

Applications should consist of a CV and a supporting statement. Without this, we sadly will be unable to consider your application for this role.

Successful applicants will be required to undergo a Disclosure and Barring Service check.

Are you passionate about making a difference to the lives of young carers?
 

Are you looking for a rewarding part-time, term time only role working with young people?

Join the Carers’ Hub team and get involved in an exciting project that supports young carers aged 11-16 with completing their homework in a supportive environment outside the classroom and away from any distractions at home.

Funded by Sir Walter St John, our homework club runs every Tuesday between 4.30-6.30pm during term-time.   You will be required to work 10 hours per week in total, including the 2 hour homework club.  The hours can be worked flexibly, other than the fixed times of the homework club. 

Your role:
As the Homework Club Coordinator you will create a friendly, quiet and welcoming environment for the young carers to complete their homework and think positively about their education.  You will be on hand to offer support and identify any young carers who may benefit from more intensive one to one support.

You will be the main point of contact for the project, liaising with schools, accepting new referrals, carrying out 1:1 appointments to support young carers with creating their individual learning plan as well as collecting and collating data to support project reporting.

You will support the work of the young carers team, working particularly closely with our Schools Project Officer, who will also be supporting 11-16 year olds in schools. 

Please note this post is term time only. 

Closing date:  9am Friday 15ht October

Interview date: Tuesday 19th October

You will take responsibility for the production, delivery and maintenance of the School’s timetable, including, but not limited to classes, (student) film exercises, workshops, and events within agreed timescales, making full use of the functionality of the timetabling software.

The Academic Programme Coordinator works closely with colleagues to continually enhance academic delivery. This includes acting as the first point of contact for a range of day-to-day queries to support the delivery of courses, assessments, meetings, events and staff development. Integral to the role is effective communication with staff, students and external stakeholders as well as scheduling classes, planning, administration, supporting academic staff to follow procedures and developing internal processes. You will also proactively ensure the provision of an efficient and professional service to students and staff.

If you have significant experience in scheduling in complex environments, experience in delivering timetables using timetable software particularly CELCAT, in addition to excellent communication skills, we would love to hear from you.

We offer a highly competitive staff benefits package including 30 days leave per annum (pro rata for part-time staff), employer matched contributory pension scheme (4%), season ticket and hardship loan schemes, up to 18 days professional development leave per academic year (pro rata for part-time staff), cycle to work scheme and Employee Assistance Programme.

Applicants must be able to provide proof of their ongoing right to live and work in the UK.

LFS is an equal opportunities employer.  

Whilst all applicants will be judged on merit alone, we especially encourage applications from people who identify as disabled and/or identify as LGBTQIA, black, Asian or are from minority ethnic backgrounds as these groups are under-represented at all levels of staff at LFS.

NO AGENCIES PLEASE

We reserve the right to close this advert as soon as sufficient applications are received, therefore candidates are advised to submit their application as soon as possible. 

London Film School (LFS) is internationally celebrated for its commitment to film, craft excellence, innovation and creative freedom. The School is consistently rated as one of the top international film schools, most recently named in The Hollywood Reporter Top Film Schools 2020.

A brilliant new role for either an experienced Day Centre Coordinator (Manager) or a Deputy who is looking to step up to the role! This is an exciting period where Age UK Wandsworth is growing and introducing new services to help older people, people with dementia and people with disabilities in a day centre.

What we can offer:

• A warm welcome from our small and friendly team of staff and volunteers and our hypo-allergenic office dog.
• A busy work place where no day is ever the same and the opportunity to really make a difference to the lives of older people in Wandsworth.
• The opportunity for an organised, experienced and energetic person to shape this exciting, new role and help the CEO create “a day centre with a difference” in Wandsworth.
• An experienced staff and trustee leadership team who believe in the value of personal and professional development.

Closing date for application packs: 5pm on 27th October

Interviews will be held on: 1st November

Age UK Wandsworth is committed to safeguarding all those in our care. All offers are subject to satisfactory references and DBS check. CVs will not be considered. Please read the Job Description and Person Specification carefully.

We have an exciting opportunity for a Communications Coordinator to join our team base in Oxford. You will join us on a part time, permanent basis working 21 hours per week over 5 days. In return you will receive a competitive salary of £25,000 circa per annum.

In addition to a competitive salary, RABI also offers 28 days of annual leave, 10% pension contribution on successful completion of probation, access to learning & development and an employee assistance scheme

Please note that there is flexibility to work from home up to a couple of days per week, but this is an office-based role.

RABI has been supporting farming people throughout England and Wales for many generations. Providing practical guidance and proactive support to everyone within the agricultural community, RABI has a network of locally based teams who understand the challenges farming people face. The charity’s range of services cover four areas:

- Help at a critical time
- Mental wellbeing
- Support for living independently
- Training and upskilling

It is an exciting time to join the charity as it implements a 5-year strategy which aims to quadruple support to farming people by 2024. At the heart of this ambitious objective, is an aspiration to deliver a holistic, flexible approach to services that promotes early intervention and farmer wellbeing.
 

The Communications Coordinator role:

This is a new post which will play a crucial role in upholding our brand image and raising our profile. The Communications Coordinator will be the first point of contact between the Charity’s external Communications, PR and Marketing agency, and the internal team at RABI. In doing this, the post-holder will ensure all communications activity at the charity is tracked, agreed, monitored, and reported.

What you will be doing as our Communications Coordinator:

- Work closely to track and monitor all internal and external communications activity of RABI
- Monitor analytics and create reports detailing the successes and failures of communications campaigns - Act as a brand steward, upholding brand and trademark standards and consistency, ensuring all staff understand the brand guidelines and offering support where needed

- Spearheading internal communications and managing the organisations intranet
- Stay up to date on industry trends and make recommendations for adjustments to communications campaigns
- Budget management, holding both the external agency and internal teams accountable to keeping within the allocated campaign budgets
- Coordinate meetings, press conferences, promotional events, and presentations
- Ensure wider team are updated on industry news, projects, events, campaign activities and team updates
- Coordinate the production of promotional items in adherence to brand guidelines

Key skills and experience we are looking for in our Communications Coordinator:

- Excellent written, verbal and digital communication skills
- An analytical mind and ability to think critically
- Project management experience
- Ability to provide professional communications support to staff teams
- Strong interpersonal skills to communicate with ease to senior management, volunteers, agency representatives and the general public
- Ability to understand and adapt organisational ‘tone of voice’
- Excellent team player, able to build relationships with internal and external stakeholders
- Good organisational skills, attention to detail, the ability to prioritise work, and be able to respond to tight deadlines, working both on an individual basis and as part of a team
- A full UK driving licence

Desirable:

- Experience of working in the not-for-profit sector
- Farming background or knowledge of the farming community environment

If you feel you have what it takes to become ourCommunications Coordinator click ‘Apply’ today, we’d love to hear from you!

Please note that applications are reviewed and shortlisted on a rolling basis and we reserve the right to interview and appoint early. We therefore encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your CV.

GFS 9166 Partnerships Coordinator - Full time 35 hours or Part time 28 hours per week 

GFS staff have been working remotely during Covid and are making the transition to hybrid working.

About GFS

Established in 1875, GFS is one of the oldest UK registered charities working to support girls and young women. We have a vision of a society free from gender inequality, where every girl can fulfil her potential.

We aim to achieve it by creating a programme of activities designed to develop confidence, self-esteem, emotional wellbeing, and resilience. Then recruiting and train women volunteers to deliver that programme in a single gender space.

GFS is a place where girls can develop the tools they need to fight for a fair society. Our groups are creating unstoppable girls, life changing friendships and breaking stereotypes one girl at a time.

The Role

GFS has been through a period of change throughout the pandemic and is seeking a motivated and personable individual to join us and support the delivery of our growth plan. 

This role is designed to help us move to the next step in our Fundraising Strategy, which focuses on developing and managing mutually beneficial relationships with external organisations.

Joining this small team will be a great opportunity for someone to take responsibility for managing and growing a range of partnerships. You will focus on securing new connections, managing donor stewardship, and providing reports to partners. This role will primarily have a fundraising function, and the person will have the opportunity to input into our corporate fundraising strategy.

You will also seek to maximise all potential partnership benefits, such as to source volunteers, or develop specialist programme activities.

We offer a range of flexible working options including hybrid and compressed hours. You will have access to the Employee Assistance Programme, a generous pension scheme and training and development opportunities.

Applications from Black and Minoritised women are encouraged.

To apply please download the application pack and submit your application form by the closing date Monday 25th  October 2021 at 12 noon.

CV's are not accepted

Do you have a track record working in inner city communities.

Are you committed to helping young people develop their own futures.

Can you fundraise?

Can you lead a small team?

Can you manage a charity?

Help young people in Hackney get the best in life and come and lead the Laburnum Boat Club into a new future!

Our co-ordinator has retired and we are looking for the leadership and supporting skills to take this community based project forward and to build on the sense of family that binds Laburnum Boat Club together.

About us:

Located on the Regent’s Canal, the Laburnum Boat Club has, for over 38 years, provided a safe, supportive environment where young people, adults and families from the local community can access a range of water based activities including the use of our canoes, narrowboats, open space and a climbing wall.

“We are not just a boat club; We are not just a youth club; We provide a safe and enjoyable environment  using the medium of water sports to challenge, inspire and to achieve social and personal growth.”

Can you demonstrate your skills?

–Working with young people and their families in a ‘safeguarding’ environment

–With a track record of delivering

–Real experience of most of the key tasks listed in the person specification

–Listening, learning, responding

–Developing a vision and helping others deliver it

–Diplomacy and dedication

The role:

1. Leadership:

•To provide the leadership and management of the organisation to ensure that it continues to deliver, from its site, a range of inclusive services that responds to the needs of the young people, adults and families who we support.

•The Club is proud of the services that it delivers, and your primary role is to maintain and build upon the ethos of the club as a successful provider of services that welcome the young people, adults and families who come to us, working with staff, parents and carers, in a happy and supportive environment and with the support of funding partners.

•You will be responsible for the development, planning and delivery of the services provided at the Club, and will lead the planning and implementation of a programme of services and activities to meet the objects of the charity as outlined in the mission statement: “ … to provide opportunities for the personal development of young people and their families in the local community through participation in a range of water-based activities.  We aim to be a positive force for changing lives in a safe and supportive environment.”

•Ensure that in all of its functions the Club retains its core values as a facility that: Welcomes and serves all children, young people and other users, regardless of ability, ethnicity or gender. In particular the Club has a successful and established strategy for engaging with and supporting those with a range of differing needs. This is to be sustained and developed.

•This commitment to inclusion puts the emphasis on engaging those disadvantaged and hard-to-reach young people and their families who can most benefit from its service.

•Enthuse our team – two senior fulltime staff, an intern, 8 skilled and trained part time and sessional staff providing youthwork and sports instruction, and a part ime adminstrator.

2. Governance

•You will work with the Management Committee to develop and maintain a strategic plan and a business plan for the Club, together with regular reporting on all critical issues to the Committee, and as appropriate to its two sub-committees – for finance and for employment. From time to time review the governance of the organisation.

3. Fundraising and external relationships

•Represent the Club (and be its voice) at local government, business, community and voluntary sector levels. Among others this will include the L.B. Hackney, youth work agencies, water sports bodies, the Canal and Rivers Trust and in particular the adjacent Bridge Academy and its sponsors.

•Be responsible for developing and implementing a fund-raising strategy with a target of covering annual costs and building up reserves.

4. Management

• You will be the named responsible person, working with designated staff members and committee members as appropriate, to ensure all regulatory requirements as a charity serving a wide section of the community are met, with particular emphasis on the safeguarding of young and vulnerable individuals
• Working with the staff team you will provide a co-ordinated service bringing together staffing, fundraising, the activities and programming, the site and buildings, publicity and external relations. For all matters you will both liaise with and report to the Committee and Officers.
• The Boat Club is open for 7 days a week, with morning, afternoon, and evening sessions at the Club plus trips within the UK and abroad. You will be able to be flexible in how you use the contract hours to be able to have an overview of all club activities.

Location: Hackney, London E2

Contract: Permanent, Full time

Enhanced DBS required

How to apply

Laburnum Boat Club is committed to equality and diversity of opportunity, and we encourage applications from all backgrounds.

To apply : confirm that you are eligible to be employed in this role in the UK

And

Submit a CV and a maximum two-page covering letter explaining:

- your interest in applying for the role, and

- your relevant experience particularly over the last 5 years per the person specification attached.

Closing Date: 22th October 2021

Shortlisting: week of 25th October 2021

Interviews:  week of 8th November 2021

Are you looking for a new challenge? Are you passionate about enabling patients and carers to drive change? We are looking for an exceptional candidate to manage and grow a network of peer support for people living with pulmonary fibrosis throughout Scotland.

There is no known cure for pulmonary fibrosis, and little support for individuals and families living with the condition. We are passionate about changing that, by funding research to find a cure, campaigning for access to early diagnosis and treatments, and supporting quality of life through good support. But there is so much more to do.

You might be a health professional, have personal experience of pulmonary fibrosis, or have worked with support groups and volunteers in a charity or health context. If you are positive, proactive, creative and organised, have the skill needed to build the network, and excel at engaging patients and carers digitally and in person, we’d love to hear from you!

Authority: Apasen

Department / Division: HOME & COMMUNITY SERVICES REDBRIDGE

Post Reference No: HCS/LBR/CC/421

Responsible To: Project Manager

Job Title: Care Coordinator

Grade / Salary Range: G1: £23,628 to 26,698k p/a (subject to experience) 

JOB PURPOSE

Under the direction of the Home & Community Services Project Manager, assist in the provision of a range of domiciliary services to children and adult within their own homes, that meets national Minimum Standards for Domiciliary Care. To manage the day to day service to service users, within locality, meeting policy objectives and statutory requirements. This will include the provision of service user support and supervision to staff.

KEY AREAS

1. Service Users
2. Staff Supervision
3. Quality Monitoring
4. Liaison
5. Administration
6. Miscellaneous

MAIN DUTIES AND RESPONSIBILITIES

1. Service Users:
   1. Assessing and processing referrals for new care packages
   2. Accepting and processing changes and amendments to existing care packages
   3. Assigning care workers to service users in line with the standards, processes and requirements of the organisation
   4. Working with other members of the team to ensure high quality service provision
   5. Maintaining a good level of communication with all relevant parties involved in the provision of service users’ care
   6. Co-ordinate, plan and manage complex staff rotas, ensuring adequate staff cover. Ensure changes are reflected as soon as possible on the rostering system.
   7. Provision of on-call service outside normal working hours and maintain a detailed log of all on-call activity. Prepared to go out on care calls when required whether as part of a package or in an emergency.
   8. The monitoring and implementation of service standards for the company. Ensure detailed records and documentation are maintained of all activities as required by company standards.
   9. To co-ordinate the carer team by providing line management support and supervision. Provide support also through timely provision of details of care and directions for travel to service users’ home. To monitor overall Home & Community Services staffing levels and to motivate staff, ensuring an appropriate skill mix within the team. Ensure all supervision targets, e.g. spot checks, one-to-one meetings, etc are met.
   10. Ensure that work undertaken is conducted in a manner which is safe to staff and service users.
   11. Ensure that services provided are sensitive to the differing cultural needs, and promote ethnically sensitive practices.
   12. Assist in identifying potential problems with service users or within their homes, which may put staff at risk and ensure any issues are fed back to the Manager, the Assessment Team and any other member of staff responsible for the delivery of services.
   13. To investigate minor complaints as directed by the Manager in line with service procedures. 
2. Staff Supervision and Development
   1. Organise and deploy staff by arranging efficient programmes of work within a locality, consulting as appropriate with Manager.
   2. In liaison with the Manager, ensure staffs have a workload related to their skills, experience and level of responsibility.
   3. Undertake staff supervision (and Performance Review and Development meetings) within a locality to ensure that duties are performed in line with service objectives and procedures.
   4. To participate in the recruitment and selection process as required.
   5. Ensure that staff act in accordance within statutory requirements, as well as company policies and procedures. Identify team developmental and training needs and oversee the provision of training as required with support and guidance with the Team and Training Manager.
   6. To initiate the absence management procedures, including conducting return to work interviews.
   7. To assist and participate in induction training, as required under the direction of the Manager.
   8. To undertake NVQ assessments, including attendance on relevant training and/or development programmes.
   9. To arrange and conduct team meetings as required, contributing to an effective system of communication and updating staff on changes to procedures/policy.
   10. Supervise operational team in the absence or direction of the Manager. Routinely observe and monitor the operational team and senior care staff. 
3. Quality Monitoring
   1. Under the direction of the Manager assist in the quality monitoring processes, undertaking visits as required, in line with procedures and assist in maintaining health and safety records/risk assessments.
   2. At the request of the Manager, follow up any concerns arising from quality visits or problems with private sector providers and ensure initial action is taken.
   3. Monitor the quality of services provided and contribute to a range of comprehensive Quality Assurance and performance measures. Ensure Service Users reviews are conducted and documented. Maintain complaints and compliments file. Provide excellent customer care. Home & Community Services 
   4. Ensuring the quality of service always taken as the highest priority. Assisting the manger to uphold standard of excellent practice.
   5. Working closely with the Field Care Supervisor and Quality Monitoring Officer to improve the shortfalls in the standard of work.
4. Liaison
   1. Liaise with relatives, carers, volunteers, private and voluntary sector staff, Assessment Teams, Brokerage, Health staff, and other internal/external departments as required to ensure appropriate delivery of services
5. Administration
   1. To be responsible for checking and authorising time sheets and payment / travel claims for staff.
   2. To authorise annual leave for staff working within the locality whilst ensuring adequate cover is maintained.
   3. Ensure accurate and up to date records are maintained, as required by National Minimum Standards and other policy/procedures.
   4. Assist in the collection and collation of Management information.
   5. Ensure that invoices are submitted accurately and reflecting the number of hours provided and purchased and authorise payments and budgets. 
6. Miscellaneous
   1. Attend meetings, briefings, case conferences and training courses, as directed by the Manager.
   2. To undertake such other duties and responsibilities of an equivalent nature, as may be determined by the postholder’s supervisor from time to time, in consultation with the postholder.
   3. The post holder’s duties must at all times be carried out in compliance with the organisation Equal Opportunities Policy and other policies designed to protect employees or service users from harassment.
   4. Take reasonable care of the health and safety of self, other persons and resources whilst at work.
   5. Co-operate with management of the Service as far as is necessary to enable the responsibilities placed upon the Service under the Health and Safety at Work Act to be performed, eg operate safe working practices.
   6. It is the duty of the postholder not to act in a prejudicial or discriminatory manner towards service users or employees, including those who may be for example from minority ethnic communities, women, disabled or older people. The postholder should also counteract such practice or behaviour by challenging or reporting it.
   7. Carry out any other duties reasonably required of the post. 

PERSON SPECIFICATION 

Relevant Criteria

• E- Essential
• D- Desirable

1. Relevant Experience
   • At least two years' experience in a care coordinating capacity in domiciliary care within the previous five years. E
   • Minimum of 2 years’ experience of management organisation of tasks, liaison meetings, managing resources etc., including operating administration procedures, e.g. rotas. E
   • Experience in a supervisory role. D
   • Experience of dealing with people in a negotiating/facilitating role. D
2. Education and Training Attainments
   • ​​NVQ Level III in Administration/ Care management or commitment to undertake within reasonable timescales. E
   • A standard of literacy and numeracy in order to prepare written correspondence, maintain records, analyse information and prepare reports. E
   • Relevant courses on Risk Assessment (Level 3) and Movement and Handling training. D
   • Relevant courses on Health and Safety training including Safeguarding of vulnerable adults and children. E
3. General and Special Knowledge
   •  Knowledge and understanding of the differing physical, psychological and social needs pertaining to the specific user. D
   • An awareness of equality issues and their implications in this work setting. D
   • An awareness of and commitment to implementing health and safety requirements relevant to the community setting. E
   • General knowledge of legislation and Government guidelines including CQC and National Minimum Standards for Domiciliary Care. E
   • A knowledge of the services of other agencies, i.e. Health and voluntary organisations. D 
4. Skills and Abilities
   • Ability to communicate both verbally and in writing with carers, service users, their families and other agencies. E
   • Ability to contribute to and encourage team work and to maintain high standards of work within a busy environment. E
   • Ability to assess/analyse information and take appropriate action. E
   • Ability to assess situations and make appropriate decisions. D
   • Ability to deploy resources effectively and contribute to effective budget management. D
   • Ability to supervise staff, the delegation and monitoring of work and identifying and implementing their training and development needs. D
   • Interpersonal skills to lead and motivate the staff team. D
   • Ability to collate information and present orally or in written form. D
   • Ability to maintain management systems and procedures, particularly those which evaluate and develop service provision and staff performance. D
5. Any Additional Factors
   • Ability to work flexible/unsociable hours on occasional weekends bank holidays and evenings. E
   • Willingness to be flexible and responsive to change. E
   • Ability to attend meetings and reviews. E
   • Willingness to continue further training and development and contribute to a Personal Development Plan. D
   • Ability to travel as required in the post using either public or own transport for which the relevant allowance will be paid. (Adjustments can be made for applicants with a disability). D
6. Other Work Requirements 
   • Please note that a conviction may not exclude candidates from appointment but will be considered as part of the recruitment process. 

Job title: Team Coordinator and Executive Assistant

Working hours: 28 hours per week

Salary: £24,000 a year (this is equivalent to a full-time salary of £30,000 a year)

Who we are?

At London Funders we are at the heart of a great network of over 170 member organisations, focused on funding in London.  This includes every local authority in London, City Hall, independent Trusts and Foundations, businesses, social investment organisations and more. Together, our members invest hundreds of millions of pounds every year in civil society through all aspects of London’s life, from arts through to welfare, so that people across our communities can live better lives.  We’re the place where funders come together to connect and collaborate, where ideas are generated and acted on, and where people work to ensure that resources are channelled to the right places.

What are we looking for?

The Team Coordinator and Executive Assistant role is the glue in the team, who can make things happen and help us to deliver our work to a standard we can all be proud of.  This role is crucial to us in ensuring that everything runs smoothly – from being the friendly first point of contact for the team, helping to manage our diaries so we use our time effectively, and keeping the office running, through to organising the logistics of our events and supporting our work with our members so that we continue to deliver what’s needed for London.

You’ll bring your skills and experience at effective office administration to help run our systems – from using programs you’ll be familiar with (Microsoft Office software), to others that might be new to you (including Salesforce and QuickBooks) where we can provide you with training and support to use them effectively.  Your excellent communication and interpersonal skills will help you to work as part of our small team, as well as with the colleagues in our member organisations you’ll be meeting at our events.  You’ll soon find that no two days are the same, so whilst some elements of the job will be fairly routine (from diary management to taking minutes at meetings), you’ll also thrive on the variety of things you can get involved in, using your prioritisation skills to help you stay focused on achieving great things as part of our friendly team. 

How to apply?

The deadline for getting your application to us is 12pm (midday) on Friday 22 October 2021 – we’ll be shortlisting that day, and if you’re selected for interview we’ll invite you in to see us on either Tuesday 26 or Wednesday 27 October 2021. When you meet us we’ll ask you to do a short test (of your computer and prioritisation skills, you won’t need to prepare in advance for this), and we’ll then have an interview with you which will also include some time for you to ask us any questions.

When you’re ready, send your CV, covering letter and diversity monitoring form as outlined in the application pack. We look forward to hearing from you!