Administration and communications volunteer volunteer roles

Job description:

Job Title: HR Recruitment Assistant
Location: Remote (UK-based)
Department: People & Culture
Reports To: Manager: HR Recruitment

About QuilomboUK

QuilomboUK is a pioneering organisation committed to advancing diversity, equity, inclusion (D&I), and social justice. Through our People First philosophy, we foster workplaces where every voice is heard and valued. Join our remote team to amplify our mission through strategic, inclusive communication that drives engagement, equity, and belonging.

Role Overview

As the HR Recruitment Assistant, you will primarily focus on managing and scheduling interviews for various positions across the organization. The ideal candidate will have a deep understanding of recruitment processes, exceptional screening skills, understanding of the onboarding process and the ability to engage and evaluate candidates effectively.

Key Responsibilities

Interview Management: Take ownership of the end-to-end interview process, from scheduling and coordinating interviews to conducting them. Ensure a seamless and professional experience for both candidates and hiring managers.
Candidate Evaluation: Conduct interviews, assess candidate qualifications, skills, and cultural fit, and provide feedback to hiring managers. Use behavioural interviewing techniques and other assessment tools to gauge suitability.
Stakeholder Communication: Collaborate closely with hiring managers to understand role requirements, team culture, and key competencies needed for each position.
Candidate Engagement: Build strong relationships with candidates, providing them with timely updates and ensuring a positive candidate experience throughout the process.
Reporting & Analytics: Track and report interview metrics, including candidate feedback, time-to-hire, and any recruitment challenges. Use data to continually improve the interview process.
Onboarding Support: Work closely with HR colleagues to ensure a smooth transition from interview to onboarding for successful candidates.
Compliance & Record Keeping: Ensure that all interview processes adhere to company policies, legal requirements, and best practices. Maintain accurate and up-to-date records in the applicant tracking system (ATS).

Key Skills & Qualifications

Experience: 1+ years of experience in recruitment, specifically in conducting interviews and managing the interview process.
Education: A degree in Human Resources, Business, or a related field. CIPD Level 3 or equivalent is a plus.
Interviewing Expertise: Strong background in conducting interviews, including using behavioural and situational interview techniques.
Communication Skills: Excellent interpersonal and communication skills, with the ability to engage and influence candidates and hiring managers effectively.
Attention to Detail: Ability to assess candidates thoroughly and provide insightful feedback to ensure the right hiring decisions are made.
Technology: Proficiency in Applicant Tracking Systems (ATS) and MS Office. Familiarity with interview scheduling tools and recruitment platforms is beneficial.
Problem-Solving: Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

The Professional Development Programme with Quilombo UK is a 16-week unpaid Professional Development Programme. It requires a commitment of at least 12 hours per week, typically across two 6-hour workdays (Monday to Friday).
QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Why Join QuilomboUK?

• Impact: Shape narratives that advance social justice and employee belonging.
• Creativity: Experiment with multimedia storytelling in a values-driven environment.
• Culture: Join a collaborative team where authenticity and courage are celebrated.
• Flexibility: Remote work with autonomy and opportunities for growth.

While we are West Sussex based, it is not essential that our Trustees are, although it is expected that they will live within a reasonable commutable distance of the county

Joining Carers Support West Sussex as a Trustee is a chance to make a meaningful difference to the lives of unpaid carers in West Sussex. You’ll form part of a passionate, collaborative team committed to improving services and championing carers’ rights.

CSWS currently has 9 Trustees, including the Chair. We are looking to add a further two Trustees to our friendly and inclusive Board, who are willing to bring energy and enthusiasm to the role, and who will broaden the diversity of thinking on our Board. We are particularly interested in hearing from people with experience, and skills in Media Management/PR & Comms, Corporate Fundraising or Carers / NHS Operational delivery.

Key skills

Media Management/PR and Comms - Individuals will have experience in digital marketing, social media strategy, and/or digital service delivery, with a solid understanding of how these tools can support non profit growth, engagement, and impact. You’ll help provide strategic guidance on our digital presence, support digital innovation, and ensure our online platforms align with our purpose and values.

Charity Fundraising - Individuals will have a proven track record in charity fundraising, at a mid to senior level with a deep understanding of various fundraising streams such as grant funding raising, corporate fundraising or individual giving.

Health and Social care operational delivery - Individuals will bring valuable insight from either a caregiving background or operational experience within the NHS. You will have a strong understanding of the challenges faced by carers or frontline Health and Social Care services, with the ability to offer strategic guidance on service delivery, partnership working, and policy impact. Your professional experience will help ensure our work remains relevant, effective, and responsive to the needs of carer

We are looking for individuals who share a strong empathy with our mission and bring a collaborative, respectful approach to working with others. Excellent communication skills along with a willingness to contribute actively to the life and development of the Board. Whether you are looking to give back as a result of your personal experience as a carer and desire to share your insight and experience, or to share your professional and/or technical experience, we look forward to hearing from you.

We have 250 local groups which play a vital part in supporting people affected by MS across the UK. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit a Group Coordinator for our Shetland group. As our local Group Coordinator you’ll take the lead in making sure your local group works as effectively as possible. You’ll recruit, induct and support other group volunteers to make sure your group’s activities meet the needs of your local MS community. You can see a video about one of our Group Coordinators here.

In this role you’ll be able to develop your leadership, management, communication, organisation and motivation skills. 

Time Commitment

We estimate this role will need around 5 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the Shetland area to carry out this role.

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

We are seeking to appoint a voluntary Trustee for our charity who will also take up the role of Company Secretary.

As Company Secretary, you will:

• Liaise with and support the chair and other trustees in organising meetings and taking minutes.
• Ensure the trustees are aware of their legal and regulatory responsibilities.
• Maintain the register of members, trustees, directors, and secretaries.
• Prepare and file annual returns and other statutory documents with Companies House and the charity regulator.
• Help us maintain compliance with charity regulations and governance standards.

We're looking for someone who is:

• Well-organised.
• An excellent communicator.
• Passionate about our mission.
• Committed to upholding the highest standards of governance

About Maidstone Homeless Care:

Maidstone Homeless Care is a well-established charity supporting homeless and vulnerable people in the Maidstone area . We run an active day centre, busy food bank and a small residential unit supporting homeless people. 

We have one formal evening meeting each month . The role of trustee is a voluntary role and consistent support is available from the trustee group as well as appropriate training.

If you're looking for a rewarding volunteer opportunity where you can use your skills to support a vital cause, we'd love to hear from you.

We have 250 local groups which play a vital part in supporting people affected by MS across the UK. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit a Group Coordinator for our Mid Sussex group. As our local Group Coordinator you’ll take the lead in making sure your local group works as effectively as possible. You’ll recruit, induct and support other group volunteers to make sure your group’s activities meet the needs of your local MS community. You can see a video about one of our Group Coordinators here.

In this role you’ll be able to develop your leadership, management, communication, organisation and motivation skills. 

Time Commitment

We estimate this role will need around 5 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the Mid Sussex area to carry out this role.

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

We have 250 local groups which play a vital part in supporting people affected by MS across the UK. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit a Group Coordinator for our North Staffordshire group. As our local Group Coordinator you’ll take the lead in making sure your local group works as effectively as possible. You’ll recruit, induct and support other group volunteers to make sure your group’s activities meet the needs of your local MS community. You can see a video about one of our Group Coordinators here.

In this role you’ll be able to develop your leadership, management, communication, organisation and motivation skills. 

Time Commitment

We estimate this role will need around 5 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the North Staffordshire area to carry out this role.

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

We are a small, friendly, place-based funder seeking up to 3 new volunteer Trustees to take us into the next decade.

Opportunity – Volunteer Trustee (we have 10 currently)

Location – London Bridge/Borough High Street SE1 (hybrid meetings, in-person encouraged)

Salary - Voluntary (Reasonable expenses reimbursed)

Hours – equivalent to 1 day per month

Trustees attend 4 required board meetings each year in March, June, September, December. We also encourage attendance at our quarterly Finance Committee and/or occasional grant assessment meetings. All are hybrid meetings run from our office near to London Bridge SE1.

About Us

Wakefield Tetley Trust is a long-established grant-maker working in Tower Hamlets, Southwark and the City of London since 2008 as a joint entity, originally created in the 1930’s as two separate charities. We support people in need by funding local charities and community groups who work with individuals and communities who are marginalised or disadvantaged, for example because they have difficulty in accessing resources, face discrimination or may experience poorer social, economic and health outcomes. In 2024 the Trust made grants of £213,152 towards work in support of our aims.

The opportunity

We are looking for up to 3 community-minded individuals who might live or work in our area of benefit. You will be keen to engage in high quality grant-making through informed understanding of the needs and challenges facing the charities and communities that we support.  We always need to add to our professional skill base so if you have experience relating to governance, finance, property, strategic and operational management, that is equally welcome. You’ll play a key part in developing our future plans and, as we are looking to incorporate in the next 12 months, you will play a part in achieving that and other changes.  

Time Commitment

Being available, engaged and a sounding board for staff and other Trustees is just as important as attending 4 mandatory meetings each year. We hope you’d take up the opportunity to visit and meet with grant holder charities, and to develop your knowledge and intelligence of issues that affect people in our area of benefit.

Who You Are

We’re looking for up to three individuals who bring enthusiasm, knowledge or interest in the local area we cover (or willing to learn), commitment to sound governance and the intention to make high quality grant-making. You might have a specific social interest or issue that you want to champion, and you’ll be a collaborative team member of the Board.

We particularly welcome applications from people currently living or working in the London Boroughs of Southwark, Tower Hamlets or City of London. 

Join our amazing team and make a real difference to people living with sight loss. Help create a welcoming and safe environment for people to share their experiences, ask questions and support each other and connect with a local community in a group setting via Facebook.

In this role you will be:
• Creating a warm and welcoming environment – Welcoming new members to the group and encouraging participation.
• Supporting group conversations – Instigating dialogue based on eye health related days/events or more interest-based topics.
• Working with a Volunteer Moderator and engagement Team to create engaging content for the Group.

What you’ll gain from the role:
• A chance to build a strong community; by engaging with the people with sight loss and local and national organisations.
•  A chance to be part of a team of like-minded people, sharing information and working as a team to create and share content.
• An opportunity to develop and explore different roles with RNIB, including our internal job vacancies.

In return for donating your time we will provide:
• A great Induction and training.
• A supportive manager.
• Regular updates and catchups, both with your manager and your fellow moderators and engagement volunteers.
• An opportunity to connect with other volunteers through regular moderator meetings.

How often will I be needed?

• 5 Hours per Week

Key requirements

• This role requires 1 reference

Location

Region

• North East, West Midlands, South West, Wales, Yorkshire and the Humber, Greater London, South East, Northern Ireland, Scotland, East Midlands, North West

Home based

• This role is home based

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply

What skills and experience are needed?

• An understanding and interest in maximising the benefits of social media platforms. A willingness to learn about local services and activities to inform the community as appropriate. Interested in helping people get the information they need. Good communication skills.

elop runs a programme of weekly and monthly LGBTQ+ social, support and wellbeing clubs, groups, meet-ups and events; provided by and for LGBTQ+ communities.

Joining our LGBTQ+ volunteer facilitator team you will be part of an enthusiastic and dedicated team who value & appreciate the benefit of face-to-face socialising & networking, supporting LGBT people to come together in a welcoming, safe and supportive environment with opportunities to meet new people, form new friendships, gain peer support and much more. 

Each of elop’s dedicated clubs, groups or meet-ups run planned activities that supports shared interaction, positive LGBTQ+ identities and a feeling of being valued.

Volunteering in this role will give you opportunities to contribute & support the planning & promotion of group programmes, help in organising & facilitating sessions, along with supporting & enabling the involvement, voice & inclusion of all members attending, ensuring a welcome, supported, safe and comfortable environment for all.

Our clubs, groups, meet-ups and activities are delivered on various days and times across the week and weekends, plus during the day and evenings, so there are plenty of opportunities to get involved. 

You may already have some previous experience of activity facilitation, which is fantastic; however it isn’t necessary to come with all the skills & experiences already on board, just a friendly or outgoing personality with good communication abilities, the rest you’ll be supported to develop. 

Respecting diversity, understanding and upholding professional boundaries and confidentiality are of course fundamental to all of our work and you will be required support this. 

What you can expect as part of Team elop is to feel proud of being part of our dynamic team & volunteer community, to develop confidence, have enjoyment and know your contribution really does make a difference.

We know life can be busy, but ask all group volunteers to make a 6 month minimum commitment or around 2-3 hours a week average. 

All our volunteer facilitators must positively identify as lesbian, gay, bisexual and/ or trans (Schedule 9, Part 1, Paragraph 1 of the Equality Act 2010 applies).

Role: Youth casework volunteer 

Team: Casework 

Supervised by: Youth caseworker 

Location: Tooting Hub on a Wednesday evening (18:00pm - 21:00pm) 

Time commitment: 3 hours a week, we ask that volunteers commit for a minimum of 6 months 

About CARAS: 

Community Action for Refugees and Asylum Seekers (CARAS) is a registered charity that has been supporting refugees and asylum-seekers since 2002 empowering them to integrate and engage in the local community. 

Arriving as an asylum seeker/refugee can be a disempowering experience. Difficulties with language, accessing services and overcoming prejudice are ever-present. As an organisation, we are committed to work alongside refugees to overcome those challenges, and to help them build their lives. 

We offer group support and targeted support work. We offer a range of activities including: ESOL classes; social and recreational activities such as youth club, drama, trips, and family activities; educational support for young people; and casework and advocacy support. 

Our values are at the centre of all our work: 

• Kindness: CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents, and interests. 

• Justice: CARAS will strive for social justice following a rights-based approach in all our work and challenging instances when rights are not upheld in wider society. 

• Empowerment: CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes. 

• ‘With’ not ‘for’: CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do. 

About CARAS Casework: 

CARAS works with adults and young people of a refugee and asylum seeker background to find solutions to their problems. There are two separate sub-teams within the Casework team; young people and adults. We support young people to navigate the asylum system, understand their rights and entitlements, access education, connect with services and realise their goals. We are a non-specialist casework and advocacy service, so we work in close partnership with other local organisations to whom we refer people with more complex issues. 

Using the empowerment model, our casework service embodies CARAS’ values of ‘with not for’, always striving to ensure people are armed with the information and resources they need to make decisions and take action for themselves. 

About the Role: 

We are currently recruiting 3 volunteers to join our Youth Casework team. 

The purpose of the Youth Casework volunteer role is to support young people with a refugee or asylum-seeking background to understand their rights, access information and services, and ultimately, take control of their own lives. You will work with individuals to address problems they may face relating to, among other issues, asylum support, accessing healthcare and education, access to legal advice and finding activities and opportunities. 

You will start from an understanding that individuals are always best placed to solve their own problems, and often need nothing more than to talk out a problem and find the solution themselves. When helpful, you will provide information to clarify and support to take action. 

The Youth Casework team hold a support session at our community space in Tooting Hub on Wednesday evenings from 18:00pm - 21:00pm. Volunteer caseworkers have 1:1 appointments, either in person or by phone, with CARAS members. These can be related to a range of topics. Currently, our biggest areas of work are around social care, the National Transfer Scheme, access to college, nursery/school places for children, referrals to mental health providers, searches, and signposting to activities, finding solicitors and supporting people to apply for bus passes and ID cards. Volunteers also support administrative tasks such as updating our databases, collating resources, and creating information guides. 

Youth Casework Volunteer Tasks and Responsibilities:  

Working in an empowering way with individuals and promoting their independence through goal-setting. 

Supporting people to develop their knowledge of rights and entitlements. 

Assisting with filling out forms. 

Signposting and referring to other services and organisations. 

Gathering information from experts and disseminating information to people in an accessible manner. 

Engaging in collaborative internet and phone research on services, organisations, and grants. 

Flagging safeguarding concerns and other issues where further support is required. 

Keeping accurate case notes. 

Supporting to maintain our signposting database. 

Researching and collating resources. 

Working collaboratively as a team and assisting in shaping the Youth Casework project. 

Adhering to CARAS Confidentiality Policy, Health & Safety policy, Equal Opportunities policy and all other policies as relevant. 

Requirements (all experience can be from paid or voluntary roles):  

Essential:  

Excellent communication skills, especially with people with varying levels of English. 

Confidence in using IT (Microsoft Office, Outlook, Zoom, Google Search, online forms) 

To be non-judgemental and able to engage with people from diverse backgrounds; 

A commitment to confidentiality and data protection 

Thorough with good attention to detail 

Reliable 

A high level of spoken and written English 

Ability to gather information from people in a sensitive way 

A calm, friendly, kind, and patient approach 

Enjoyment in speaking to new people 

A commitment to working in an empowering way 

Able to maintain boundaries 

Able to work autonomously 

Currently resident in the UK 

Desirable: 

Experience in doing 1:1 advice work/casework 

Working knowledge or experience of relevant law and policy around asylum support, the asylum process, rights, and entitlements for people seeking asylum. 

Direct experience of the UK immigration system. 

Past experience of working with people seeking asylum. 

Proficiency in one or more of the following languages: Albanian, Amharic, Arabic, Bengali, Dari, Farsi, Kurdish, Oromo, Pashto, Russian, Spanish, Somali, Tigrinya, Urdu, or Vietnamese. 

We will prioritise applicants with lived experience of the asylum process. 

Benefits of Volunteering: 

· Learn about issues relating to refugees and people seeking asylum. 

· Work as part of a friendly, welcoming team. 

· Develop your skills and competencies. 

· Be able to access relevant training, including safeguarding training. 

Obtain a reference from us relating to your placement after 3 months regular volunteering 

All volunteers must complete an enhanced DBS check for working with young people and attend training with us before starting. You will also receive training and support relevant to your specific role. 

To Apply: 

Applicants will have an informal meeting with the Youth caseworker, and one with community members, to assess compatibility to the role. These meetings will be on a rolling basis so apply ASAP. 

Successful applicants will be required to complete 2 hours of online general CARAS induction and 2 hours of online safeguarding training and specialist Casework volunteer training before commencing their placement. 

About Trans Celebration

Trans Celebration is a trans-led, grassroots human rights and community organisation committed to celebrating and advocating for trans and gender-diverse individuals across the UK. Through monthly campaigns in fashion, art, and beauty, we aim to educate, inspire, and create inclusive spaces where trans and non-binary people can thrive.

We're growing our creative team and looking for a passionate Graphic Design Volunteer to help us tell our story visually and make a meaningful impact through design.

Job Summary

The Graphic Design Volunteer will play a key role in supporting our marketing and communications team by producing high-quality digital and print content. You’ll contribute to everything from social media visuals and web graphics to campaign logos and video editing. If you’re creative, detail-oriented, and excited about trans empowerment, this is a great opportunity to build your portfolio while supporting a vital cause.

Key Responsibilities

• Design graphics and visual assets for use across print, web, and social platforms.

• Assist with maintaining and updating our website and blog (WordPress).

• Help develop and adapt branding materials, including logos and campaign identities.

• Collaborate on creative assets for events, awareness campaigns, and fundraising initiatives.

• Support the creation and editing of short-form video content.

• Maintain version control on design collateral.

• Participate in creative brainstorming sessions and contribute to the visual direction of campaigns.

• Assist with additional creative and administrative tasks as assigned.

What We’re Looking For

Skills & Competencies:

• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign; Premiere Pro is a plus).

• Experience with WordPress for website edits and updates.

• Strong written and visual communication skills.

• Understanding of design for both digital and print formats.

• Basic knowledge of video production and editing.

Personal Attributes:

• Organised, detail-oriented, and dependable.

• Ability to manage multiple tasks and meet deadlines.

• Creative thinker and team player with a proactive mindset.

• Passion for trans rights, inclusion, and community activism.

• Comfortable working independently and collaborating virtually.

• Willing to learn, take feedback, and adapt quickly.

Work Environment

• on-site in person

• Flexible working hours with project-based tasks.

• Collaborative, supportive, and inclusive team environment.

Language Requirements

• Fluency in English (spoken and written) is essential.

How to Apply

To apply, please submit:

• A cover letter outlining your interest and relevant design experience.

• A current CV or resume.

• A portfolio of recent design work (PDF or link).

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

· Contacting beneficiaries and arranging to meet them at a mutually convenient time.

· Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.

· Sign-posting clients onto local services providing specialist advice.

· Applying for funding on the behalf of the beneficiary through a specific process and system  

· Arranging for the purchase of goods and services

· Keeping the beneficiary informed of their case progress.

· Liaise with the branch and regional office, regarding your availability.

· Keeping up to date with training and SSAFA news so that you are best able to support clients.

· Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.

· Volunteering within the standards and values of SSAFA

· Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

· Use your skills, knowledge, and life experience to benefit others.

· Support from your local SSAFA branch and the wider SSAFA community

· Experience, training, and skills that you can highlight on your CV and in job interviews.

· Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

· Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.

· Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.

· Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.

· Local induction including assigning a person from the team who will be your main point of contact.

· Regular opportunities to meet and share best practice with other caseworkers.

· Range of support from central and regional volunteer operations team.

· Reimbursement of out-of-pocket expenses

· Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

· Friendly and approachable with good listening skills, patience, and a positive attitude.

· Good communication skills both written and verbally.

· Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues

· Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.

· Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.

· Ability to keep within boundaries of the role with regards to friendship or giving advice

· Reliable, prompt and trustworthy.

· Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.

As a Front Desk Volunteer, you will be the welcoming face of Historic Croydon Airport, responsible for ensuring visitors have a smooth and enjoyable experience. You will manage visitor check-ins, handle donations, and support merchandising activities. 

Responsibilities: 

Reception Duties: 

1. Visitor Reception: 

• Greet visitors warmly at the front door or Reception desk. 

• Check if visitors have pre-booked and verify booking details. 

• Keep the Reception Desk attended at all times. 

1. Booking Management: 

• Obtain booking sheets from Graeme and update them throughout the day. 

• Set out and supervise the donation box. 

• Maintain a supply of hand sanitisers, leaflets, and other materials. 

• Re-stock leaflet holders in the Main Entrance lobby. 

1. Visitor Handling Procedures: People with a Booking: 

• Check the Lead Name off the booking list and confirm the number of visitors in the group. 

• Request a donation of £8 per adult on entry, payable by cash, credit card, cheque (to Historic Croydon Airport Trust), or QR code. 

• Ensure the donation process is completed. 

• Inform visitors of the location of toilets and answer any questions. 

• Ask visitors to wait in the Waiting Area until their Guide collects them. 

• Manage additional visitors, ensuring tour groups do not exceed 12 people, including the Tour Guide. 

People without a Booking: 

• Politely inform visitors that entry is by pre-booking online. 

• Check the booking list for vacant slots and inform visitors of available times and spaces. 

• Advise visitors to book and return at the specified time, noting they cannot wait inside AH. 

• Allow visitors to wait outside for potential "no-shows" if they wish. 

• Be polite, sympathetic, but firm if turning people away, and provide the date of the next Open Day and booking details. 

• Seek assistance from Graeme or Mike if needed. 

1. Visitor Departure: 

• Thank visitors for coming and say goodbye. 

• Encourage visitors to review their experience on Tripadvisor (Croydon Airport Visitor Centre). 

Merchandising Duties: 

1. Merchandise Stall Management: 

• Set up and take down the HCAT Merchandise stall. 

• Retrieve and replace sale items from/to the cupboards under the model in Reception. 

• Run the merchandise stall, selling items to visitors. 

1. Cash Handling: 

• Manage the float, monetary takings, cashing up, and recording total takings at the end of the day. 

• Ensure cash takings are not left unattended and hand them over to a Trustee at the end of the day. 

1. Stock Monitoring: 

• Monitor stock levels and advise Jeff if stocks are running low. 

Qualifications: 

• Friendly and welcoming demeanor. 

• Strong communication and interpersonal skills. 

• Ability to manage bookings and handle donations accurately. 

• Experience in handling cash and managing merchandise sales. 

• Punctual, reliable, and able to adhere to procedures. 

• Commitment to providing a respectful and inclusive experience for all visitors. 

Training: Volunteers will receive an induction, including a review of booking procedures, handling donations, and merchandise management. Ongoing training sessions and resources will be provided to support the role. 

Benefits: 

• Be the welcoming face of Historic Croydon Airport. 

• Gain experience in visitor management and merchandising. 

• Contribute to the educational and cultural enrichment of the community. 

• Be part of a supportive and passionate team. 

Application Process: If you enjoy engaging with the public and are enthusiastic about history, we would love to hear from you. 

East London Waterworks Park is looking for illustrators, animators and graphic designers to help campaign in the creation of our new park with natural swimming ponds.

East London Waterworks Park is a volunteer-led charity that has won a 2024 New London Architecture award and raised £2m towards buying land from the Department for Education to transform the 14-acre Thames Water Depot on Lea Bridge Road on the border of Waltham Forest and Hackney, into a new biodiverse park with natural swimming ponds, forest schools and community spaces. 

We are looking for illustrators, animators and graphic designers to contribute to our community-led working circle who are working on coordinating our digital marketing. 

There is opportunity to lead on projects across content creation, social media, film or any other channels of interest, and facilitate the direction of the working circle.

The Comms Circle currently meets fortnightly on a Tuesday evening on Google Meet and spends voluntary time outside of the meeting completing agreed tasks remotely.

While technical skills are essential, we also value your ability to think creatively and strategically. You should have experience in creating engaging visual content for various platforms that will engage stakeholders and decision makers, such as public reports, presentations for decision makers, social media and websites. A strong understanding of storytelling and the ability to communicate complex ideas effectively through visuals will be invaluable. You should be comfortable with community-led processes. Our roles are quite flexible. We hope that people bring radical imagination, peace with nature, and courageous inclusiveness to the role. 

Contribute to the creation of a new biodiverse community-owned park with free access natural swimming ponds.Your creative talents will be invaluable in bringing the park’s biodiversity to life. Through your illustrations, animations, and graphic designs, you’ll help us create visually captivating content that inspires, educates, and engages our community, stakeholders and decision makers. Your work will play a vital role in fostering a strong connection between people and nature, ultimately creating the park’s future.