My Care My Way

My Care My Way (MCMW) is an innovative way of working with people over the age of 65 with complex needs and conditions. The person is at the centre of holistic care planning across organisations such as health, social care and the voluntary sector. This way of working is a more coordinated, consistent way of providing care for people over 65 with long term conditions in West London and requires people with commitment and passion to work with older people. My Care My Way has been created following intensive work with professionals, patients and the voluntary sector to create a model of care rooted in evidence and designed to meet local needs.

Patients are at the heart of the model, and are working in partnership with professionals, supported by a dedicated integrated care team. All involved, including the person and their carer, will design care plans together to keep the person well for as long as possible and to achieve outcomes that they identify.

My Care My Way delivers more consistent care for patients at their GP practice, within two multi-functional Integrated Care Hubs in the locality, or within their homes.

Role Summary

The Health and Social Care Assistant (HSCA) role offers an exciting opportunity to become part of the My Care My Way workforce; bringing together health and social care expertise to deliver real change for how care is delivered in West London.

The vision for this role is aspirational, in that it aims to bring together over time duties that are carried out by Health Care Assistants, Social Care Trusted Assessors, Navigators, and other disciplines. The post holder will also be equipped to provide low level mental health support. There is an emphasis on promoting independence and supporting patients to adopt self-care approaches, by linking them in with voluntary sector services based on their long term conditions, interests and preferences.

**Please note, this role may involve working some Out of Hours shifts, covering evenings and weekends**

There are currently 2 full-time vacancies and 1 part-time vacancy (0.6 FTE). Please be advised that recruitment is on a rolling basis until all vacancies are filled.

Finance Assistant - Part-Time
Calderdale, West Yorkshire

Are you an enthusiastic individual with an accounting qualification? Do you want to support a fantastic charity funding life-changing services? If so, read on.

About Us

With over 29 years of experience, Community Foundation for Calderdale (CFFC) is a multi-award winning charity and are listed in the top ten grant distributors within the UK.

We support hundreds of charities and volunteer groups across our region, addressing inequalities, investing in brighter futures and enabling positive change.

Working with generous individuals, businesses and public sector organisations, we have distributed over £30 million in grants to a diverse range of causes in local communities.

We are now looking for a Finance Assistant to join us on a part-time basis, to support our financial activities and accounts.

The Benefits

- Salary of £17,000 pro rata
- Pension scheme
- 20 days’ holiday (pro rata) plus Bank Holidays
- Extended Easter and Christmas breaks
- Flexible working schedule

This is a fantastic opportunity to hone your diverse set of financial skills with an organisation that is creating real and lasting change throughout the local community.

You’ll quickly find that we offer excellent development and progression opportunities, ensuring that you grow with your role and beyond, meaning this role represents present and future value for your career.

So, if you want to use your expertise to support local causes and issues such as mental health, loneliness and homelessness, this is the role for you.

The Role

As a Finance Assistant, you will support and maintain our accounting records and ensure the efficient running of the accounts function in-line with all current legislation.

Supporting the Finance Manager, you will:

- Assist with all incoming and outgoing cash, cheques, invoices and delivery notes
- Maintain the cashbook, post book and petty cash
- Update and maintain the online accounting system
- Prepare Gift Aid claims, cheques, FPS (online) and other payments
- Support the delivery of the financial management reports and papers
- Assist in preparing returns documentation for funding bodies
- Support the year end accounts and audit

About You

To join us as a Finance Assistant, you will need:

- At a minimum, an accountancy qualification
- Experience of working with Sage
- A strong work ethic
- Strong time-management abilities

Ideally, you will have accountancy and/or finance experience from within a charity environment, but this is not essential.

Other organisations may call this role Finance Officer, Accounts Assistant, Finance Co-ordinator, Finance Administrator, Accountancy Assistant, Ledger Clark, Purchase Ledger Clerk, Sales Ledger Clerk, Accounts Technician, Charity Finance Assistant, Finance Clerk, or Accounts Clerk.

This is a part-time role, working 21 hours per week, over any three days, however these hours can be worked over five days.

The closing date for this role is the 28th August 2020.

CFFC reserve the right to close this vacancy early should we receive an overwhelming response.

Webrecruit and Community Foundation for Calderdale are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking for a new challenge as a Finance Assistant, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Sustainability First is a charity and think tank focused on improving environmental, social and economic wellbeing in public utilities.  We run multi-party projects with senior decision makers on issues such as purposeful business in utilities, the public interest and smart energy meter data and art and behaviour change.

We are looking for a part-time (2 days p.w) Communications, Engagement and Admin Officer who will have strong communications skills and practical experience in terms of building networks and stakeholder engagement. Salary £21,000 p.a. pro rata for part time working i.e. £8,400 p.a. 

The role is for a fixed one-year term, with the possibility of renewal.  It is home based, with the possibility of some meetings in London when social distancing restrictions are relaxed.

Sightsavers is looking for a Finance and Support Services Assistant for its office in Lilongwe, Malawi. The position reports to the Finance and Support Services Manager and is responsible for all aspects of Financial and Support Services within the Sightsavers Malawi programme and will participate in broader aspects of management as well as program design and implementation.

Location: Lilongwe, Malawi

Salary: Local terms and conditions will apply

Contract: One Year Fixed Term

The Finance and Support Services Assistant will support the head of Finance and Support Services, in the formulation and implementation of sound financial and administrative procedures and plans while overseeing the preparation of the financial statements and returns in accordance with statutory, regulatory and other requirements. The position also supports in strengthening financial management, accountability and capacities of partners in accordance with the Sightsavers Partnership Development Policy.

The incumbent will also facilitate the development of annual budgets and monitor its implementation, as well as provide challenge and support to other organisational program formulation, assessment and development.

The ideal candidate will possess as a minimum a diploma in accounting and finance as well as a professional qualification in accounting (e.g. ACCA, CIMA). They should possess extensive working experience ideally gained in an INGO environment, but experience of audit and government organisations would also be advantageous. They should also have experience in managing major donor grants (setting up grant management systems, financial reporting and monitoring tools), Project Management, Human Resource Management and Administration.

Good interpersonal, communication and auditing skills together with the ability to work with project budgets, forecasts and reports and an in-depth knowledge of computer financial packages are also vital to this role. This is not an exhaustive list of duties and further details may be found in the job description.

We anticipate that interviews will take place 24 – 26 August 2020.

Neighbourhood Assistant (6 month contract)

Location: Worcester

Salary: £20,866 - £23,184

Are you a people person?

About the role

An exciting opportunity has arisen to join the Communities & Neighbourhoods team as a Neighbourhood Assistant on a six month fixed term basis.  You will provide support and assistance to the Communities & Neighbourhoods team to enable the provision of an effective and customer focused housing management service.

You will help and advise customers in issues relating to their tenancy including; repairs, maintenance, neighbour disputes and general housing needs.  You will also assist with booking and scheduling appointments, including tenancy sign ups, routine visits and telephone call backs and work with the other teams and providers to facilitate the speedy re-let of vacant properties.

They want somebody who has:

Experience of working in an administrative/business support role and working closely with customers.  Previous experience of working within a housing team is desirable but not essential.

As part of the role, you will be dealing with their customers on a regular basis, therefore, you must be customer focused and have excellent communication skills.  This is a busy role where you will have to multi-task and so first class organisational skills with the ability to meet deadlines is essential.

You may have to visit sites or other Group offices, for that reason you are required to have a driving licence and the use of your own vehicle or have alternative means of getting to the required locations

Who  they are

Our client owns and manages 45,000 homes across the Midlands, with a portfolio that includes social and affordable rent and shared ownership houses. The group has G1 governance and V1 financial viability ratings from the Regulator of Social Housing and was the second largest housing association builder completing 1,598 new homes in 2018/19. They are committed to making a real and positive difference to the lives of local customers and the communities they live in.

Working with them is more than just a job. They value the contribution that their colleagues make to their business and offer lots of opportunities for you to get involved - from networking groups through to fun community and social events.

They aim to attract, develop and retain the best people so, along with your generous salary they also offer a great range of benefits. 

The Group is committed to their employees working flexibly where they can and they are keen to attract talent from diverse backgrounds.  If you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with them at the interview stage.  After all, they want to attract the best people to work for them and they know that one size does not fit all.

The Group are currently reviewing all terms and conditions of employment and harmonising salary structures, therefore these may be subject to change. Please note should this become a permanent role it will not be re advertised.

If this sounds like the place for you then they’d love to hear from you. 

If they receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.

Our client is committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.

 

At the British Hen Welfare Trust we’re a little crazy about chickens. We’re a small, dynamic, fun team of passionate people who care deeply about our food chain and the impacts on our feathered friend’s welfare. We work tirelessly to bring about a day when all commercially farmed laying hens can range freely. Until then we save as many as we can from slaughter, rehome them and try to change policy.

Founded in 2005 the British Hen Welfare Trust has twice been voted Best Charity of the Year, and our Founder, Jane Howorth, was awarded an MBE in 2016 for her work to improve the lives of commercially farmed chickens.

But we want more people to be aware of our work and this is why we need YOU!

We are looking for a creative storyteller with a proven track record of creating and producing effective digital and branded content. You will be responsible for all digital content creation and propose new ideas to enhance the brand and help drive traffic and engagement.

You will research, develop and deliver content ideas in a variety of digital formats and platforms, across all online channels, to maximise engagement with our various audiences and grow an online community. A key brand ambassador, the Digital Content Producer will work closely with the team to define and maintain a cohesive and aligned digital presence.

As our Digital Content Producer, you will:

• Brainstorm new and creative ideas
• Innovate and present new digital strategies
• Implement and support digital marketing strategies including social media, email, blog, display advertising, PPC, SEO and more
• Drive traffic to company pages
• Upload content to our website
• Develop engaging online content including videos, graphics, and blogs
• Measure and report performance of digital marketing campaigns, and assess against goals, using Google Analytics, Google AdWords, and other relevant sites
• Keep abreast of new social media sites, technologies, and digital marketing trends; implementing these new technologies in developing campaigns
• Identify trends and insights, and optimising spend and performance based on the insights
• Administration duties include creating, following up and archiving documentation.

Key role responsibilities

• Take responsibility for digital content creation across all formats. Be proficient in executing photography, and videography as well as editing content to make it suitable for specific platforms.
• Research, report, assemble and produce content for the British Hen Welfare Trust website, social media, and other digital platforms (including, but not limited to, video, live podcast/social broadcast, graphics, website content and traditional outreach campaigns).
• Working with the wider marketing team, you will concept and plan asset development proactively to ensure that imagery and video is captured to provide value added content for the business and our customers (advertising, social, video, signage, etc).
• Identify opportunities and actively contribute with ideas for engaging themes and campaigns.
• Ensure all content is in line with brand guidelines identity and tells the story of our brand and values
• Ensure there is a consistent and unique tone of voice across all our content.
• Manage the file and image libraries of the brand
• Ensure content is engaging, informative, shareable and supports SEO.

To apply for this role, you must have;

• Outstanding storytelling abilities with an exceptional ability to write in different voices for a wide variety of audience segments.
• Proven experience in a design/creative role.
• Strong working knowledge of Adobe Creative Suite software, Premier, Photoshop, After Effects and InDesign.
• Strong understanding of managing a content-led digital presence.
• Attention to detail and good time-management.
• Experience of adapting material for various purposes, to maximise impact.
• Experience using a variety of platforms and formats, including online, social media native formats and emails.
• Ability to build and maintain effective working relationships with a range of people, inside and outside of the charity.
• Planning and organisation skills; capable of dealing with several projects at a time, prioritising effectively.

Desirable

• Previous experience of working with WordPress/Shopify.
• Videography and podcast production (creation and post-production editing).
• An understanding of Marketing tools such as SalesForce and MailChimp.
• Ideally, you'll hold a degree or similar qualification in a relevant subject.
• Previous experience in the charity or animal welfare sector is beneficial but not required.

Personal qualities:

• A confident self-starter able to work as part of a dynamic team.
• You should possess a creative flair and bring to the role a range of skills to promote the business.
• Excellent attention to detail.
• Must be highly organised and able to work in a fast-paced environment.
• Excellent relationship building and influencing skills.

Perks;

• Remote / work from home

Assistant Manager for court-based volunteer service - maternity cover (28 hours per week)

Are you motivated to help others? Do you enjoy problem-solving? Can you keep calm under pressure?

Support Through Court is an independent charity which provides much-needed practical and emotional support to people dealing with the court process without the benefit of legal representation. Most are frightened of, and unfamiliar with, the courts and may be facing serious issues that could affect their children and relationships, or their finances, or the roof over their head. 
 
This highly-regarded, energetic and friendly charity, is now seeking an Assistant Manager to help run our service in Central Family Court (CFC) and the remotely run services in Barnet County Court and West London Family Court.

Working with the Service Manager in CFC, you will lead on the administrative systems and tasks, and help with recruiting, training and supporting volunteers, facilitating day-to-day operations, contributing to ambitious fundraising targets and helping with absence cover at other sites.

You will be an excellent communicator, practical, well organised and hardworking, preferably with experience in the voluntary sector and some knowledge of legal procedures. You'll be ready to support other Support Through Court services on occasion, as well as taking responsibility for day-to-day operations where you're based.

Applicants should apply with a CV and a covering letter that address each point in the person specification and explains persuasively why we should offer you the post. It is important that your letter provides evidence of the criteria detailed in the person specification.

We are offering this post at 0.4FTE 28 hours/week for the period of maternity cover. The working pattern will be determined with the person appointed.

Closing date: 2nd September 2020 at 11:59pm. 

Interviews to be held on 8th or 9th September.

Victim Support are looking for a Service Delivery Assistant to work based in Greater Manchester, Bolton.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The role is to support the daily operations of Greater Manchester Victim Services in accordance with national and local policy and procedure as directed by their line manager or those delegated to by their line manager.

The main purpose of the job is to provide support to the designated line manager and duties designated by the line manager in accordance with Victim Support's National standards and local policies and procedures.

Majority of the time will be spend answering to and responding to calls and incoming requests for information. The aim of the role is to serve as a central administration team to support the wider GM team and act as a central base for the coordination of service delivery.

• Maintain computerised case management database and manual records in accordance with relevant internal and external policies, procedures and legislation
• Responsible for the processing of incoming referrals ensuring all data is complete and triaged to appropriate area
• Receipt of victim self and third-party referrals, recording them on the database accordingly
• Deal with general telephone and reception enquiries, which will include contact with victims
• As appropriate to liaise with other organisations and agencies on behalf of victims
• Provide general administrative support. Tasks may include (but are not limited to):-
• Providing accurate verbal and written information
• Typing of minutes, letters and reports
• Purchasing of office supplies

• Assist with the recruitment of volunteers, including supporting interviews as required
• Assist with raising purchase orders using the Agresso system
• Checking volunteer expense returns and inputting volunteer hours onto the collation spreadsheet
• Assist and supply information and correspondence to internal and external contacts in accordance with required deadlines
• As required, assist operational staff who deliver promotional events to produce course materials and with course management e.g. booking venues
• Assist in raising awareness of Victim Support, provide support to fundraising activity and take part in local fundraising events
• Deal with incoming and outgoing mail appropriately

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the essential criteria, which are marked in the person specification. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

If you're as passionate as we are in ensuring our volunteers and regional branch representatives are effectively supported and recognised in “unlocking the future”, delivering activities in line with the IOP strategy, and promoting physics across their local communities and want to inspire others to help make it happen, then join us.

As a Branch Support Coordinator will focus on supporting Branch committees to deliver a programme of events; provide consistent levels of administration support to local branch committees, and support the development of a consistent and positive volunteer experience in the development of toolkits and ad-hoc projects.

*Role Locations Available: 

• London & South East and East Anglia
• South West & South Central
• North East & Yorkshire
• East and West Midlands
• Lancashire & Cumbria; Manchester, and Merseyside

The role

This role supports the work of IOP Branch network in England. The role provides a point of contact for volunteers in each Branch. Each role has responsibility to ensure that Branch Committee members have a worthwhile and consistent experience. Supporting activities led and delivered by our active members within each Branch in line with the IOP strategic goals and campaign aims, ensuring effective administrative and logistical support, providing and sharing best practice to ensure the IOP recruits, inducts, manages and celebrates volunteering. This is a 18 month fixed term contract.

We want to ensure that volunteers are supported and enabled to use their skills, time and experience in a way that creates real impact and provides a positive and meaningful experience for them. And, that staff feel empowered to work alongside volunteers and benefit from the value that they bring.

The person

We are looking for people with a proven track record of and passion for supporting and coordinating volunteer led committees. You will have excellent administrative skills and be able to demonstrate great, diplomatic written and spoken communication skills. You will be able to build and maintain relationships of trust and respect across the physics community and beyond.

You will have understanding of the motivations and opportunities of working with volunteers. You will share good practice to and from your region, especially around volunteer led events and activities. Therefore, a good knowledge of event management and marketing tools for volunteers would be really helpful. You must be able to plan ahead and work on multiple projects at the same time to ensure a full programme of activities is delivered on time.

Why work with us

The Institute of Physics (IOP) is the professional body and learned society for physics in the UK and Ireland, we seek to raise public awareness and understanding of physics and support the development of a diverse and inclusive physics community. As a charity, we’re here to ensure that physics delivers on its exceptional potential to benefit society.

We have an ambitious corporate strategy and facilitating our volunteer effort, providing effective support and recognition of our branch committee’s activities is central to its delivering. We are looking to recruit five superb volunteering administrator / coordinator professionals to join the team and help develop and support our Branch activities to its full potential.

Each post will be based from home. Working with inspirational and passionate volunteers our Branch Support team will help ensure that active members are valued and supported in their activities with the relevant autonomy, resources, and time that they need to do great work. This is an exciting time to join IOP.

In addition to a competitive salary and professional development opportunities, we offer employees a comprehensive benefits package including an excellent pension scheme, private medical insurance and generous annual leave. We also offer a range of other benefits including childcare vouchers, gym membership and interest free season ticket loans.

For further information on this role and to apply please visit the IOP Jobs website.

Closing date for applications:

• London & South East and East Anglia - Closing Date 21 August and Intrerview Date 7 September
• South West & South Central - Closing Date 21 August and Interview Date 8 September
• North East & Yorkshire - Closing Date 26 August and Interview Date 11 September
• East and West Midlands - Closing Date 31 August and Interview Date 14 September
• Lancashire & Cumbria; Manchester, and Merseyside - Closing Date 31 August and Interview Date 16 September

The Institute of Physics is an equal opportunities employer. We request no contact from agencies or media sales.

Healthcare Coordinator

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: Lasting Power of Attorney / Continuing Healthcare Coordinator
Location: Birmingham (Tricorn House)
Contract type: Full Time, Permanent
Hours: 35 per week
Salary: £19,964 – £20,770 per annum depending on skills and experience

Closing date: 20 August 2020
Interview date: TBC

About the role:

This is a key co-ordination role within two volunteer-enabled services which the Society offers. Both use trained volunteers to support people with dementia. The first helps them to make a Lasting Power of Attorney using the online tool provided by the Office of the Public Guardian and the second to appeal NHS Continuing Healthcare decisions.

The role supports the supervisor of both services to manage access to them and to deliver high quality information, as well as managing records and waiting lists. It also provides core technical and administrative support to the volunteers.

About you:

Do you want to support people with dementia to exercise their rights and help them gain more control of their lives?

Are you a good communicator who can quickly absorb complex information, and explain it clearly but in a kind and empathetic way?

Are you organised with strong attention to detail and ability to problem solve?

Can you work within limits of strict confidentiality and as part of a team?

Would you find delivering an excellent service to people with dementia fulfilling?

If so, and if you are educated to degree level or equivalent or have extensive relevant work experience, this could be the role for you.

You may have experience of the following: Dementia Support Worker, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Dementia Adviser, Mental Health, Dementia, etc.

We are looking for a highly experienced Temporary PA who enjoys Dairy management , you be working for a social welfare charity. Currently the role will be remotely based but eventually it will be working in the office , Immediate Start!

The Role
Manage the diary arrange meetings and book meeting rooms.
Dealing with emails
Organise the travel arrangements, book and confirm reservations.
Draft and amend correspondence, reports and other administrative tasks.

The Candidate
Extensive PA/EA experience to Director /CEO Level
Demonstrated experience of travel arranging, diary management and email management.
Office and facilities management.
Organised with strong communication skills
Charity/NFP experience
IT Skills, MS office and Databases

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Title: Social Media & Digital Marketing Officer

Salary: £20 per hour, part-time

Contract: 3 months initially with extension subject to review

Reporting to: CEO, Melanoma Focus

Location: Remote working

Be part of Melanoma Focus and work for a growing and dynamic team dedicated to supporting melanoma patients, carers and healthcare professionals.

Melanoma Focus is a national charity based in Cambridge, serving patients and clinicians alike, with a strong professional membership and an important advocacy role in patient care.  We are well-established as a trusted source of knowledge and good practice in the melanoma community, with significant international respect and a reputation for ‘boxing above our weight’. Our clinical guidelines and consensus statements on various aspects of the disease, and in particular its rarest forms, are accredited by NICE. Our Melanoma Helpline, run by expert clinical nurse specialists, and the Patient Decision Aid support patients and carers throughout their melanoma care pathway.

We are looking for someone who can assist our small but growing fundraising and marketing team, who likes to make things happen and will take our social media strategy to the next level. This role would suit someone with specific experience in digital marketing, particularly social media marketing, and who is passionate about making a difference to patient care.  We are committed to welcoming people from the widest possible diversity of background, culture and experience. 

Application process: email CV and covering letter to Susanna Daniels.

Reference: Social Media & Digital Marketing Officer as the email subject. 

Roles and Responsibilities

• Maintain and increase the charity's social media presence through Facebook, Instagram, Twitter and other platforms, providing interesting and timely updates.
• Work closely with the Melanoma Focus team to create daily content, including posts and stories (different platforms may require different content depending on engagement rates and platform trends/algorithms).
• Develop a social media strategy supporting the CEO and the Fundraising Manager for all events, campaigns, launches and the Melanoma Focus portfolio.
• Support all events, launches and campaigns through digital advertising and content creation.
• Write, or support the writing of, copy for posts on each social media platform.
• Ensure all comments and inboxes are monitored and queries and complaints are dealt with and responded to.
• Appropriately advise and manage SEO, SEM, PPC, Paid Advertising, Paid Search etc.
• Manage social media advertising on Facebook and Instagram.
• Manage Melanoma Focus’s relationship with Just Giving and similar platforms.
• Monitor social media post and advertising performance using insights and Google Analytics to budget social media spend accurately.
• Remain up to date with the latest digital marketing and fundraising developments, identifying, prioritising and implementing appropriate opportunities for Melanoma Focus.
• Ensure all content is consistent with the Melanoma Focus tone of voice, so that it enhances all marketing and fundraising efforts.
• Work closely with the Fundraising Manager to ensure fundraisers are monitored and thanked.
• Provide regular reporting on performance of social media & digital marketing.

EXPERIENCE (E = essential, D = desirable)

• Excellent IT, administrative and analytical skills (E)
• At least 2 years’ experience in social media marketing with in-depth knowledge of Facebook and Twitter (E)
• Managing and delivering social media campaigns within a charity, business or other organisation (E)
• Devising social media strategy and advertising campaigns to reach new audiences (E)
• Nurturing new and existing supporters through excellent supporter engagement via social media (E)
• Delivering all marketing activity within an agreed budget (E)
• Creating exciting, enticing and creative written copy (E)
• Promoting organisations through digital marketing activity such as SEO, PPC, Paid advertising and Paid Search (D)
• Using Google Analytics as a reporting tool (E)
• Working within a small team, preferably for a cancer-related organisation (D)
• Experience and effective discipline of working remotely (D)

Other Skills

• A passion for making a difference to melanoma patients, carers and healthcare professionals.
• Flexible approach and adaptable to working in a small cross-functional team.
• Ability to prioritise conflicting demands and tight deadlines; able to work with team members to share, motivate and influence; creative, strategic thinker, with a ‘Can Do’ attitude; desire to use initiative and seek continuous improvement.
• Agile and responsive to a changing social media environment.
• Willing and able to occasionally carry out other tasks for Melanoma Focus as and when required.

Recruiting a 0 hours contract Customer Contact Centre Officer to join our Customer Services Department in Westminster!

GBP £10.75 per hour, 0 hour contract plus holiday pay and pension.

Look Ahead Care and Support is a specialist regulated housing association and provider of tailor-made care, support and accommodation services to people with a wide range of needs, including mental health, homelessness and complex needs, care leavers and young people. The organisation owns and manages a mixed portfolio of properties across London, South East and the Home Counties.

Job Overview:

To provide a Customer Call Centre as the "first point of contact" within Look Ahead for customers, staff, contractors and external agencies for rent, housing benefit, service charge, repairs, complaints and customer support queries.

Main duties include -

- As a member of the Customer Call Centre be the first point of contact for customers and staff throughout the organisation on all enquiries
- Deal with enquiries on Housing Management, Maintenance and Customer Support
- Receive and action maintenance requests for owned, managed or leased properties
- Receive, log and transfer complaints received in accordance with Look Ahead's policy and procedure
- Data entry into IT systems and databases for reporting and performance indicators
- Support of administration functions within the team

Key Responsibilities:

- To receive enquiries in all formats and be the first point of contact to resolve or action/escalate accordingly
- To resolve and provide information on initial rent, housing benefit and service charge enquiries
- To provide details on Look Ahead's Support function for customers or external agencies to include Support Worker or scheme contact details and referral process
- To log and transfer complaints in accordance with Look Ahead's procedure and policy
- Receive and action maintenance requests for owned, managed or leased properties to include responsive repairs, void/empty property repairs, insurance, rechargeable, planned, cyclical and servicing works. Monitoring the progress of works orders to including updating, varying, and completing work orders
- Data entry into IT systems and databases for reporting and performance indicators
- Provide support in the duties of the other administration roles within the team (including occasional reception cover)
- To ensure that all duties are carried out in accordance with policy and procedures
- To maintain files either in paper and electronic format to include all correspondence, certificates and documentation
- To produce correspondence or documentation to be sent internally or externally
- Attend internal and external meetings or forums to promote Property Services and Look Ahead
- Any other duties relevant within the team as and when required

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Approachable and open behaviour. Works as part of a group or team
- A strong approach and commitment to providing an excellent customer service
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Demonstrates significant confidence and high levels of self-esteem
- Is respectful, articulate, and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude

Skills, Knowledge and Experience:

Essential:
- Educated as a minimum to GCSE English and Maths or equivalent
- IT literate and can use Microsoft software packages and housing management systems
- Customer service skills especially verbal
- At least two years experience in working in a call centre, property and/or customer services environment

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Camden Disability Action is a disabled peoples’ organisation which promotes the independence and inclusion of Disabled people, challenges discrimination and works to achieve social change.

We are seeking a highly motivated Welfare Benefits Caseworker to join our new Advice service. You will have excellent specialist knowledge of all health and disability benefits and be excited about working for an organisation which is run by Disabled people for Disabled people.

This is a full-time (35 hours per week), permanent position funded by Camden Council until 2023, with a possible extension until 2027.

The role will be performed remotely in the short term before moving to face-to-face at the Greenwood Centre in Camden when the COVID-19 situation improves, and it is safe to do so.

For further information, download a copy of the job description and person specification.

Click the Apply button for details on how to apply.

Closing date: 10am on Monday, 24th August 2020.

Camden Disability Action in committed to equality, diversity and reflecting the communities we serve. We particularly welcome applications from Disabled people and from Black, Asian and minority ethnic communities. Camden Disability Action is a registered charity, number: 1162787.