FRU provides representation in social entitlement and employment tribunals for people who can’t afford lawyers. We represent approximately 500 clients annually in tribunals across London and the South East.

Most of our work is done by approximately 300 volunteers, generally law students on the Bar Professional Training Course or the Legal Practice Course. They are supervised by our legal officers.

We are a small, hard-working team looking for someone with a friendly and positive attitude to join us at our vibrant central London office.  You will need enthusiasm and highly developed interpersonal skills as you will be the first point of contact with clients and volunteers in this exciting role.  You will have a genuine interest in providing our clients and volunteers with an exceptional level of service, as clients in particular often approach us about stressful issues.  Reception experience is advantageous but not-essential.

You will also be responsible for processing cases referred to us from across London and the South East, managing case files and incoming and outgoing post.  Previous experience with Salesforce or another client database is useful but not-essential.

As a member of a small team you will need to be flexible and able to make good decisions about when to follow guidance and when to ask a colleague.  This post might suit someone who is looking for experience in a legal environment (but you won’t be involved in giving legal advice), or a charity.  At FRU we are passionate about equal opportunities and welcome applicants from diverse backgrounds.

The closing date for applications is Tuesday 25th May 2021 at 12 noon.

Please apply via the application form.  CV's will not be accepted.

This role is responsible for the efficient and effective day to day running of the charity, including providing support in delivering on human resources, learning development, health and safety, quality, compliance, and other administrative requirements.

This is a new role designed to develop, deliver, and improve our HR function, expanding our capacity to sustain our collaborative culture where staff are encouraged and supported to perform at their best and we collectively achieve outstanding results.

* This post is restricted to women only as a genuine occupational requirement under Schedule 9 paragraph 1, Equality Act 2010.

If this sounds like you, we look forward to hearing from you.

Job Description 

Job Title:  HR Administrator (job share) 

Reporting To:  Head of People & Volunteering 

Salary:  £22,000 per annum (£8,800 pro rata for 2 days per week) 

Contract type: Initial 12 month fixed term contract, part-time (2 days per week) 

About The Felix Project 

The Felix Project is London's biggest food redistribution charity and the largest end-to-end food redistribution charity in Europe.

Our vision is a London where no one goes hungry and good food is never wasted. 

We rescue surplus food from businesses, supermarkets, restaurants and farms. This food is nutritious, in-date, and safe and includes a high proportion of fresh vegetables, fruit, meat and fish. If we did not rescue this food, it would be at risk of going to waste. Instead, we deliver it free of charge to London charities, schools, food banks, COVID food hubs and other organisations serving people in need. Our food is a vital lifeline for children and families, people on low incomes, people who have lost their jobs, the homeless, refugees, domestic abuse survivors, the elderly and keyworkers.

We are a very ambitious and dynamic young charity and we haven’t stopped growing since we were founded in 2016 in memory of Felix Byam Shaw, by his father, entrepreneur Justin Byam Shaw. We recently ran a very high-profile media campaign with the Evening Standard and Independent, raising £10million to feed London. We have celebrity endorsement from Reece James, Phoebe Waller-Bridge and Jack Whitehall, Stephen Fry, James May and many others.

Last year we delivered enough food for 21.1 million meals to help people in need. We have continuing major growth plans for the next 4 years, with a target of delivering enough food for 100 million meals by 2024. Because nearly all the food we receive is donated by the food industry and volunteers, every £1 of expenditure redistributes £10 worth of food.

Purpose of the Job 

The HR Administrator will manage all staff recruitment and induction at The Felix Project. You will support people managers through all stages of recruitment, and will ensure this process is both rigorous and streamlined. You will also manage our HR administration systems and record keeping, and will act as first point of contact for day-to-day staff issues. Working closely with the Head of People & Volunteering, you will help introduce improvements to our systems and administration processes. 

You will work very closely with our existing HR Administrator (3 days per week) on a job share basis.

Duties and Accountabilities 

Administration 

• Staff contract preparation & management; assist with probation cycle 

• Maintain and update employee records and databases 

• Oversee BreatheHR portal (onboard new staff, monitor TOIL and AL) 

• Working with the Head of People to refine all systems and processes 

Recruitment 

• Support managers with end to end recruitment; including advertising vacancies, shortlisting, organising interviews, interviewing where needed and ensuring recruitment processes are followed 

• Issue all related paperwork and follow up on references 

• Arrange and support new starter inductions 

• Administration of the Recruitment Inbox; Taking phone enquiries about roles 

• overseeing job board accounts 

• Working with external recruitment agencies 

Other 

• Collecting data for payroll and HMRC 

• Staff issues: day-to-day issues/enquiries, escalating to Head of People & Volunteering 

Person Specification 

The Felix Project recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from candidates from diverse backgrounds. 

We particularly welcome applications from those of a black and minority ethnic (BAME) background, as BAME people are currently under-represented within The Felix Project. 

You will be passionate to play an influential role in a charity that is expanding rapidly, and thrive in a busy environment. Our ideal candidate will have a strong background in HR administration. You will be familiar with maintaining databases, general administration, supporting line managers across different teams, and most importantly, managing an end-to-end recruitment and onboarding process. 

Essential skills/knowledge relevant to this role 

• Strong administrative skills, with a good eye for detail and ability to stick to deadlines 

• Some background or qualification specifically in HR administration 

• Excellent interpersonal skills and ability to work across teams, building long term relationships 

• Willing and able to learn different systems (e.g. BreatheHR, Sharepoint, IRIS) 

• Proven understanding of working with confidential information 

• Strong customer care skills, and ability to deal professionally with colleagues 

Desirable skills/knowledge relevant to this role  

The ideal candidate will have as many of these as possible, but none are absolutely essential to the role. 

• Experience volunteering or working in charities 

• CIPD qualification or working towards qualification 

• Knowledge and experience of HR databases 

• Committed to our cause, with a desire to help reduce food waste and fight food poverty 

What you’ll get in return 

You will be working in an upbeat, innovative charity with strong vision, ambition and a fantastic culture and leadership team.  This role can be based at either our Poplar (E14 7BN) or Park Royal (W3 0RU) offices, but you may be asked to occasionally work in one of our other locations as part of your duties. The salary is £22,000 per annum, 25 days annual leave + bank holidays. 

Contract Type:  12 month fixed term contract 

Hours:  15 hours per week – role can be worked over 2 or more days, depending on the schedule of the successful candidate 

Recruitment timeline 

Applications close: Friday 21 May 2021 

Interviews: Wednesday 2 June 2021 

Start date: Beginning of July 

Main purpose of position

The purpose of this role is to support the Community and Special Events team on day to day administration, which include (but not limited to) dealing with enquiries, supporting fundraisers and assisting with larger projects within the team. This role requires an individual who is confident, articulate, well organised and with a keen eye for detail - someone who enjoys a challenge and has a methodical approach to their work. The role would ideally suit someone at the beginning of their career who is interested in fundraising, particularly within the area of Community Fundraising and Special Events.

Children with Cancer UK

Established in 1987, by our Chairman Eddie O’Gorman, following his youngest son Paul O’Gorman passing away from Acute Lymphoid Leukaemia, ALL, Children with Cancer UK has gone on to become a leading force in paediatric oncology.

In the last 32 years we have raised a staggering £260m in the fight against childhood cancer. Over the years, working with the scientific community, we have made significant breakthroughs in the treatment of ALL, and have contributed to raising survival rates from 63% to 84%. Alongside this we have also invested in patient family accommodation and grants to families, in addition to supporting family days out and welfare programmes throughout the UK, helping children and their families to maintain as normal a life as possible during their treatment.

We are moving into a new phase of growth and are investing in our teams to expand our reach, grow our awareness and deliver greater income to ensure we can continue our fight against childhood cancer. Our leading pillar of work continues to be research into the cause, treatment and cure of this cruel disease, and we will not stop until every child survives.

Key priorities and relationships

Community and Special Events

1. To work closely with Line Manager and Community and Special Events Coordinators to deliver key campaigns, partnerships and special events.
2. To be the first point of contact for all incoming enquiries from current supports as well as prospective supporters.
3. To ensure all supporters have all the support and materials requested.
4. To project manage small campaigns and events, with support of line manager.
5. Recruit and support new supporters to maximise their fundraising potential.
6. To assist with the organisation of the event days experience and attend as required.
7. Build relationships with existing and new fundraisers, providing fundraising materials, encouragement and support.
8. To log and monitor prizes for the team; to undertake some cold mailing and cold calling for specific product / prize donations or supporter acquisition.
9. To work collaboratively cross departmentally.

Administration

1. To ensure all mailings are despatched effectively on a daily basis.
2. Logging all supporter information accurately on Raiser’s Edge in line with current processes.
3. To manage fundraising activities on Raiser’s Edge.
4. To ensure that data relating to the Community and Special Events team is kept up-to-date and accessible to other members of the team.
5. To deal promptly with enquiries, over the telephone, via email and in writing.
6. To assist in the monitoring of stock and materials and ensuring adequate stocks are always held and available.
7. Assist in keeping up-to-date income expenditure records where required and assist with creation of monthly money reports.

Additional Responsibilities

1. Any other reasonable duties as directed by your line manager.
    
2. The post requires an amount of evening and weekend work and the post holder is expected to attend events as and when required – throughout the UK or abroad.  The charity operates a time off in lieu system to make this time up which your line manager will need to approve.

Personal Specification

Skills / Abilities

• Articulate and literate to a high level

• Good customer service skills
• Excellent organisational skills
• Ability to prioritise and multi-task
• Proficient in use of Microsoft suite (Outlook, Word, Excel, PowerPoint etc)
• A keen eye for detail
• Good team player
• Ability to work under pressure and to deadlines

Desirable

• Experience of dealing with charity supporters
• Experience of working on social media channels
• An ability to work with a variety of stakeholders both internal and external, including fundraisers, committee members and wider team members

How Assessed

• Application / Interview / Task

Experience

• Prior customer facing experience (not necessarily within the charity sector)

Desirable

• Experience of Raisers Edge or other Customer Relationship Management software
• Knowledge of community fundraising and the wider fundraising / charity sector

How Assessed

• Application / Interview / Task

Other requirements

• Enthusiastic, confident, sociable, resilient
• Strong team player
• A self-starter who can plan their own diary and seize the initiative
• A proven interest in the charity sector and specifically working within community and / or special events.
• Ability to work under pressure and to deadlines
• Able to work collaboratively as part of a team and contribute to a positive working environment and culture

• Creative and innovative

How Assessed

• Application / Interview / Task

At Children with Cancer UK we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. The statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

nia provides a wide range of services for women and children who have experienced sexual and domestic violence.  The organisation has three main aims: to provide services for women, girls and children who have experienced men’s violence; contributing to ending male violence against women and girls, and to inform and influence policy and public awareness.

Our Central Services team has responsibility for the organisational finance, facilities and central administration function and provides the management team with HR support.

Team: Central Services

Hours: 35hrs per week

Salary: £24,000 p.a

This post will be responsible for providing high quality support to the Central Services team to ensure the effective and efficient operation of the central admin function within the organisation. We are looking for an  organised woman with a flexible approach to work in our busy Head Office to help ensure that all of the services run efficiently, be a team player with the ability to work independently.

You will be responsible for providing a courteous and efficient reception service.  Answering and redirecting telephone phone calls, respond and distribute emails, ordering of office supplies. Provide recruitment administration and other general administrative duties

You will be a highly organised and self-motivated feminist who is passionate about ending male violence against women and girls.  You will  have a ‘can-do’ approach and demonstrable commitment to nia’s feminist approach to supporting women and their children.  Due to the nature of this work the post holder will often be party to highly confidential and very personal matters – you  must therefore be committed and able to maintain the very highest standards of confidentiality at all times.

CV’s will not be accepted. 

Closing Date: 10am, Friday 21 May 2021

Interview Dates: 2 / 3 June 2021 (held via Zoom)

This post will be subject to an enhanced vetting and barring check and open to women only (exempt under the Equality Act 2010 Schedule 9, Part 1).

Location: London, EC4 (currently remote working)

Salary: £28,750 - £32,500 (depending on experience) 

Responsible to:  Administrative Support Manager

Contract type: Permanent, full-time (open to flexible working or job-share options)

Overall Purpose of the Role

We are looking for a talented Administrative Support Officer to provide broad administrative, diary management and project support across Big Society Capital. This is a highly varied role that requires a logical and thoughtful approach to ensure tasks are completed with rigour and purpose in a timely and professional manner.

You will assist the Investment Group (3 days per week) and Engagement Group (2 days per week), in organising schedules, managing administrative processes, producing accurate and timely information for internal and external stakeholders and supporting across projects.

Key Responsibilities

Administrative and Team support

• Create and maintain accurate and efficient administrative processes within the team
• Diary management for Executive Committee members - organise and schedule meetings and appointments with internal and external stakeholders; co-ordinating diaries within and outside the team
• Providing supporting information and documents in a timely manner and where necessary taking meeting minutes and supporting the team in the follow up of actions
• Work with investment leads to support investment onboarding through scheduling referencing calls and ad hoc support
• Event and travel organisation and co-ordination of team training and external facing activities
• Respond to enquiries, referring eligible and non-eligible applicants to the appropriate person or resource
• Provide admin coordination for Investor Engagement events
• Ad-hoc diary management and project support across Investment and Engagement Groups where needed

Social Investment Induction Administration

• Work with Induction Lead to plan, schedule and coordinate a short induction training course for new joiners to BSC and the wider social investment sector (bi-annual)
• Compile agenda and book in speakers and session facilitators
• Collaborate with wider BSC staff to create attendee invitation list and complete associated event registration admin
• Facilitate surveys using SurveyMonkey, providing regular feedback to Induction Lead and presenters throughout the course
• Ad hoc event coordination as needed

Other administrative support

• Support the team in recruitment and the induction process for new joiners, coordinating interviews and onboarding
• Work closely with the wider team of administrators across BSC, sharing best practice and providing support and cover when needed

We are a lean and nimble organisation, and the appointed Administrative Support Officer is encouraged to build a role for themselves and shape our team and approach.

Personal specification

Experience (essential)

• A strong background in Administration support roles
• Experience of working in a varied role with conflicting workload and priorities
• Working as part of a team, building relationships with key stakeholders and providing support
• Experience in using IT (e.g. software and cloud applications including MS Office and video-conferencing facilities) to improve administrative processes

Experience (desirable)

• A background in the charitable or social sector
• An interest in the work of impact investment, not for profit or public sectors
• Experience of Salesforce CRM,

Skills, abilities and attributes

• Excellent attention to detail, time management and organisational skills
• Proactive and creative in your approach to work
• Prioritise effectively and take ownership of tasks
• Works logically and thoughtfully when dealing with change
• Thrives in a varied role
• A confident and effective communicator
• Flexible and willing to take on additional tasks to support the team
• Works with integrity and discretion
• Hunger to learn and develop

Salary and terms of employment

• This is a full-time permanent role – open to flexible working or job-share options
• Salary of £28,750 - £32,500 (depending on experience)

Big Society Capital is committed to being a diverse organisation that is truly representative of the communities we serve. We are an equal opportunities employer with an inclusive environment where all employees can contribute to their fullest potential.

We want every colleague to be able to deliver their work with dignity, equality, comfort and independence. Our office is fully accessible with step-free access and an open-plan set up. We are open to accommodation requests regarding assistive technologies, accessibility tools, flexible working or any other reasonable adjustments that will make working or visiting here more accessible for you. If you have a disability and require any support to assist you through the recruitment process, please get in touch with Ruth Davidson, HR Manager.

Applications

• Please apply through BeApplied by midday on Monday 7th June 2021 
• Interviews will be held in mid-late June 2021
• All Big Society Capital staff are currently working from home. We will be as flexible as possible in light of any COVID-19 priorities and challenges which you may be facing

esourcing Administrator – Locum & Agency

Location: Tower Hill, London (currently working from home)

Salary: £25,895 - £29, 703 pa (pro-rata)

Hours: Part-time, 22.5 hrs per week

Contract: Permanent

Are you looking for an opportunity to develop your career in Resourcing / HR, where your skills will make a difference in helping to end homelessness and rebuild lives?

We’re looking for a highly motivated and conscientious individual, with a track-record of providing first class customer service, to join our team as a Resourcing Administrator on a permanent, part-time basis (22.5 hrs per week).

About the role

Working as part of a small sub-team within the wider Resourcing Team you will play a pivotal role in supporting the recruitment, retention and onboarding of casual workers and temporary agency staff across the organisation. Temporary workers are vital to the continuous and effective running of services across St Mungo’s and to support this, St Mungo’s has its own bank of approximately 270 casual locum workers, as well as utilising temporary agency staff to cover staffing gaps across the organisation.

In this role you will:

• Be the first point of contact for queries from locums and managers, dealing promptly and effectively with queries by phone, email and in person.

• Provide administrative support in relation to all locum and agency processes and systems

• Support with all recruitment related activities, including conducting pre-screening and referencing checks, for casual workers looking to join St Mungo’s Locum Bank

• Contribute to the development and improvement of team and organisational processes in relation to temporary workers

The position is available on a permanent, part-time basis, 22.5 hrs per week across Monday, Tuesday and Friday.

What we’re looking for

To be successful, you’ll have strong administration and exceptional attention to detail skills combined with the tenacity to see tasks through to completion. You will also have experience of providing excellent customer service and strong communication skills in order to engage effectively with internal managers, candidates and our wider partner agencies. Some experience in recruitment processes would be advantageous, however what’s really important is a willingness to learn.

We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) applicants, as they are under-represented within St Mungo’s at this level.

What we offer

Excellent Development and Growth Opportunities

• We hold Investors in People Gold accreditation – one of just 3% of Housing Associations to achieve this. 82% of staff who took part in the survey say St Mungo’s is a great place to work.

• We are committed to developing all of our staff via routes such as secondments, transfers and promotion. In 2019 35% of our vacancies were filled by internal promotions.

A Diverse and Inclusive Work Place

• Equality, diversity and inclusion are central to the organisation's values and how we work.

• We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.

Flexible Working and Other Benefits

• We are committed to maintaining your work/life balance. We offer 25 days annual leave, and operate a very popular Flexi Time scheme, which allows you to supplement your annual leave entitlement. After 5 years, staff annual leave entitlement increases to 28 days.

• St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website. 

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.

Closing date: 10am on Wednesday 26 May 2021

Interview and assessments on:  4 June 2021

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

Are you a skilled communicator with excellent attention to detail? Are you highly organised and passionate about providing a high-quality service? If so, this may be the role for you.

At Family Action we transform lives by providing practical, emotional, and financial support to those who are experiencing poverty, disadvantage, and social isolation. We have been building stronger families since 1869 and today we work with more than 60,000 families in over 150 community-based services, as well as supporting thousands more through national programmes and grants. 

Our ‘Outstanding’ Adoption Support Agency, PAC-UK, provides services to all parties affected by adoption and permanency. PAC-UK’s Child & Family Service has extensive experience in all aspects of supporting families with adopted children or otherwise permanently placed children.

About you

We are looking for a self-motivated, confident Team Administrator with excellent organisation skills to be the first point of contact for general queries and support a busy team with administrative duties, while coordinating the London/South Child to Parent Violence (CPV) / Non Violent Resistance (NVR) Parent Group programme.

You will be a solution focused administrator with strong IT skills and experience of using databases, playing a pivotal role in the smooth-running of our service. This role could also be a fantastic opportunity for a strong administrator looking to develop a career in the sector.   

What will we offer you?

We’ll offer you flexible working hours, a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. We have an excellent wellbeing offer and we’ll invest in your professional development with career development opportunities and on-going quality training – both specific to your role at PAC-UK and general. You will be offered regular supervision and membership of a supportive management team.

You’ll join an established, supportive, and high-performing service and can thrive in an innovative, non-hierarchal organisation that values your opinion, encourages learning, and has the needs of children and families at its core.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills, then we look forward to hearing from you.   

To apply please complete an application form and submit it to the email address specified on our advert. Please visit out current vacancies page to download an application pack and for further information. 

Closing date: Thursday 6th May 2021 at 9am  

Curriculum Project Administrator

Circa £13,750 pa plus excellent benefits

London WC1

2.5 days per week, part-time

Fixed-term contract until 31 March 2022

As Curriculum Project Administrator, you will provide vital administrative support through the planning and co-ordinating of all project activities to ensure the processes run smoothly and competently. 

This crucial role within the Quality and Standards team offers the opportunity to gain first-hand experience of working in the field of medical education and health education providers and requires first class customer service and communication skills, along with the ability to multi-task and liaise efficiently and effectively with internal and external stakeholders.

Reporting to the Head of Quality & Standards, you will be responsible for arranging consultation events related to the curriculum project and taking minutes and coordinating all meetings. You will also support and manage the servicing of key committees of clinicians, whilst being responsible for collating and maintaining team information as required by the project managers.

Educated to a good standard, you should have substantial interpersonal, administrative and minute taking skills, along with a background in reviewing and preparing material in support of Research and Evidence activities.

Your excellent report writing abilities will enable you to present information in a fluent and persuasive manner to people at a range of levels.

You should also have the ability to act to minimise errors and inaccuracies, maintaining high standards of accuracy and correctness in dealing with information and data.

Experience of social media and knowledge of website maintenance, along with an understanding of how the medical training and education is structured and an interest in improving child health outcomes would be desirable.

The Quality and Standards team set standards in paediatric education and training through the development and quality assurance of curricula, examinations and assessments. The team develops and manages the process of the postgraduate paediatric and SPIN (Special Interest) curricula, working closely with clinicians.

The Royal College of Paediatrics and Child Health sets and maintains standards for the education and training of all doctors working in paediatrics and child health in the UK. We advocate on child health issues at home and internationally. Additionally, through a variety of activities, the College influences the quality of medical practice for children in hospital and in the community.

The RCPCH has more than 20,000 members and fellows and employs around 170 staff, most of whom work in our London office in Holborn. We have smaller offices in Northern Ireland, Scotland and Wales.

The RCPCH wants to represent all the communities we serve. Appointment will be made solely on merit. However, the College is particularly keen to receive applications from black, Asian and minority ethnic candidates, and/or candidates with a disability who are currently under-represented at this level of the organisation.

Due to COVID-19 restrictions all staff are currently working from home, however once it is safe to do so the London office will reopen and staff will be required to work from the office for a minimum of 60% of the week and the remainder from home.

Closing date: 23:59, Monday 24 June 2021

Interview date: TBC

We are seeking a Volunteer Coordinator to be responsible for co-ordinating all of the volunteering opportunities within our Rehoming Centre's operations.

Dogs Trust is the largest dog welfare charity in the UK with a nationwide network of rehoming centres and charity shops. Last year, Dogs Trust centres cared for over 9,000 dogs; we never put a healthy dog down.

Our rehoming centres house thousands of dogs each year until they are able to find a loving new home and the success of our centres wouldn’t be possible without our dedicated team of staff and volunteers; there is a real family-community within each of our centres. Come rain or shine, our team are out in all weathers to make sure the dogs have the best possible life. Dealing with thousands of visitors each month, our rehoming centres are the face of Dogs Trust and we pride ourselves on our staff providing the very best in customer service.

In this role you will recruit, select and induct new volunteers, providing support throughout their volunteer journey with us. As part of the wider Dogs Trust volunteering strategy, you will play a key role in ensuring best practice is followed, achieving high volunteer standards. A strong relationship manager, you’ll build relationships with staff across the centre, the Volunteering Development team and the wider organisation to deliver an excellent volunteer experience. Where volunteers are shared across services, you will liaise with the Supporter Relations Officer, over occasional volunteer support for fundraising activities, the Home from Home Coordinator in support of our home fostering service and, where appropriate, with the local Dogs Trust Charity Shop Managers over any volunteers shared between the shops and the rehoming centre.

The successful candidate will have a good understanding of customer care and the role of volunteers in an organisation, including their integration, management and motivation. You'll have excellent communication skills, both written and verbal, and strong leadership skills with ability to engage and work effectively with large groups of people with varying backgrounds and skill levels. You will also have a positive attitude, methodical approach to work with the ability to work under your own initiative. But above all a passion and commitment to work and the goals of Dogs Trust.

A full, manual, UK driving licence is also required.

To apply for this position, please send your CV and cover letter explaining your interest in and suitability for the role by clicking the APPLY NOW button.

Main purpose of position

To support Children with Cancer UK (the Charity) with excellent supporter care, effective data entry, batching, banking and thanking donations and also provide administration for team enquiries.  The majority of the role will be to process supporter queries and donations accurately and quickly. 

Background information

Children with Cancer UK is the leading national children’s charity dedicated to the fight against childhood cancer. Our aims are to determine the causes, find cures, improve treatments and provide care for children with cancer.

 Our work started with a promise.

We were founded in 1988 following the death of 14-year old Paul O’Gorman to leukaemia and, just nine months later, his sister Jean, also to cancer. Before his death Paul’s parents promised to help other children with leukaemia and, today, we fund life-saving research into childhood leukaemia as well as all other forms of other childhood cancers.

• We fund life-saving research to improve our understanding of childhood cancer and to find safer, more effective treatments for all young patients.

• We fund innovative welfare projects to help children and families in their fight against childhood cancer.

• We campaign and raise awareness of childhood cancer, to protect more children and give more young cancer patients a brighter future.

Key priorities and relationships

• To log supporter details onto the database accurately and quickly.
• To deal with queries by letter, email or telephone appropriately and in a timely fashion.
• To accurately record any money received and handle safely.
• To batch and bank donations onto the database accurately and quickly.
• To log cheques on paying in slips for finance on a weekly basis.
• To log thanking bounce back responses like Gift Aid and ensure all forms are sent to our response handling house for scanning and storing Gift Aid declaration forms.
• To write thank you letters and other correspondence as required.

• To effectively cross sell fundraising during contact with supporter as agreed in the supporter journey (as appropriate)
• To sort incoming post and distribute to the relevant teams and people in the office in a timely fashion.

Duties and Key Relationships

• To answer telephone queries relating to other departments, as necessary.
• Welcome guests into the building.
• To assist fundraising teams with outbound calls to supporters to gather further information and collate fundraising material requests.

• To volunteer at our charity events when required e.g. London marathon, special events, etc.
• To assist the teams and manager in any other duties as required
• To deal with queries from supporters affected by cancer and to refer them to other external sources if necessary.
• To be a super-user for the Raiser’s Edge database and to train others, as necessary.
• To thank our Facebook supporters and report on Give Panel software.  To suggest ways to increase supporter sign up through Facebook and run tests to support this.  To handwrite birthday cards to supporters who opt for this.
• To be the main contact for various IG campaigns through the year, proofing artwork and writing thank you letters for the appeal.

Person Specification

Skills / Abilities

Essential:

• Excellent attention to detail
• Good I.T. skills including data entry
• Ability to work quickly, accurately and efficiently
• Excellent written English including spelling and grammar
• Numerate (e.g. for dealing with credit card transactions)
• Professional, confident and friendly telephone manner to work with a wide range of people and suppliers
• Ability to pick up new processes and tasks quickly and work independently
• Ability to work with a wide range of people and suppliers
• Ability to manage a varied workload without close supervision
• Methodical, proactive approach
• Excellent general administrative skills
• Able to use own initiative

Desirable:

Using software to produce reports

How will be this be assessed?

• Telephone interview, interview, test at interview

Experience

Essential:

• Excellent working knowledge of customer/supporter databases.
• Good working knowledge of Excel, Word, Outlook
• Experience of office work and administration
• Experience of customer services and liaising with customers by phone, post and email

Desirable:

• The Raiser’s Edge database
• Proof-reading of letters
• Knowledge of The Raiser’s Edge database
• Knowledge and experience of wordpress or experience of using other Content Management Systems

How will be this be assessed?

• Previous job history
• Test in probation after Raiser’s Edge training

Other requirements

• Customer service oriented (e.g. confident and cheerful telephone manner.)
• Attention to detail is absolutely key
• Goal oriented
• Team worker​

At Children with Cancer UK we value diversity and we are committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. The statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Job Title: Customer Services Administrator - Governance Programmes

Reports to: Senior Project Coordinator – Inspiring Governance

Location: Quantum House, 22 – 24 Red Lion Court, Fleet Street, EC4A 3EB

Purpose: The Charity delivers two Governance recruitment programmes; one for the Department for Education and one for the Education and Training Foundation. Both programmes recruit skilled volunteers to become school governors through working with employers and professional networks and match them to opportunities within schools and Further Education (FE) providers through an online technology platform.

The Customer Services Administrator – Governance Programmes is responsible for a range of tasks to support the successful day to day running of the service, supporting multi-school recruiters with successful registration and responding to enquiries, together with delivering various administrative tasks.

Remuneration: Circa £19k (includes London allowance) per annum pro rata

Appointment Terms: Preferable immediate start. Contract to 31 March 2022 with possible option to extend beyond this depending on funding

Working Hours: 0900 – 1700hrs with one hour’s lunch break

Additional Terms: 30 days paid holiday, pro-rata.

Application Process: CV and statement addressing each part of the Personal Specification criteria

Education & Employers Charity

Education and Employers is a national charity that was launched in 2009 with the aim of ‘ensuring that every school and college has an effective partnership with employers to provide its young people with the inspiration, motivation, knowledge, skills and opportunities they need to help them achieve their potential and so to secure the UK’s future prosperity’. The charity works to achieve this by working in close partnership with leading national bodies representing schools, colleges and employers.

The Charity runs several volunteer programmes in addition to Inspiring Governance and Inspiring Further Education Governance; Inspiring the Future, Inspiring Women and Primary Futures uses a bespoke match-making technology which connects state schools and colleges with employers and people from the world of work.

The charity also undertakes research on education and employer engagement. Our pioneering research has led the way in improving the quantity, quality and relevance of research into employer engagement in education and is now quoted through government policy and by other key practitioners.

Governance Programmes

Education and Employers is the lead contractor for two governance programmes:

1. The Inspiring Governance Service (IG) recruits skilled volunteers across England and matches them (via the technology Platform) to identified governing board vacancies. Different colleagues in the team focus on recruiting volunteers (primarily working with business and professional networks and large employers) and generating interest from recruiters to register their vacancies with the programme. The programme has been delivered for, and funded by, the Department for Education since 2016 and is currently funded until at least March 31st, 2022.
2. The Inspiring Further Education (FE) programme (IFEG) recruits skilled volunteers across England and matches them (via the technology Platform) to identified board vacancies. Board vacancies for FE are more akin to Non-Executive Director roles and from this programme perspective at this stage are primarily from Further Education Colleges but can also be with other smaller further education providers (such as adult further education providers). The programme is delivered for, and funded by, the Education and Training Foundation and has run since April 2017, initially on a one-year contract and is currently funded until at least March 31st, 2022.

The Governance programmes are delivered by a team made up of London based and home-based staff. For further information visit our website. This is an exciting time to join Education and Employers as a charity and is an opportunity to join a friendly team, within which you can be involved in making a huge difference to the future of young people.

Job Description

Working to the Senior Project Coordinator and closely with the wider team, the role will be responsible for delivering day to day support to recruiters and volunteers, assisting them with their registrations and day to day enquiries in addition to undertaking daily administrative tasks associated with the Governance programmes as appropriate.

In the role you will be expected to:

• Deliver a range of customer care processes that support recruiters on a day to day basis, including ensuring that they are registered correctly and responding to any enquiries they may have. This will include large volumes of emails and telephone enquiries
• Liaising with V.I.P Volunteers, helping them find a suitable governor position 
• Undertaking other day to day governance programmes administrative tasks as appropriate
• Completing daily tasks to support wider Volunteers in the London area, helping them to find a suitable position
• Ensuring data is clean and up to date

Key Accountabilities

Day to Day Delivery of the Multi-School Recruitment Process 

• To undertake daily the processes that underpin the recruitment of governors for those recruiting for a number of Multi-Academy Trusts (MATs), FE Colleges, Dioceses and Local Authorities.

Activities include:

• Working closely with the Senior Project Coordinator and team colleagues to support a variety of users recruiting governors for multiple schools/ colleges;
• Responding to multi-school recruiter enquiries;
• Undertaking administrative tasks via the Salesforce CRM and ensuring all communication is logged onto Salesforce;
• Providing ongoing support to ensure the right volunteers are contacted and placed into schools.
• Continually delivering customer care to Recruiters and Volunteers and supporting them with technical and operational queries

• Using customer care experience to build strong relationships with multi school recruiters; communicating effectively and efficiently (via phone, email), keeping them informed of progress, and supporting them with any difficulties they might be having;

• To communicate effectively and efficiently (via phone, email and in person where applicable) with other members of the Inspiring Governance/ IFEG team who work daily with volunteers and recruiters.

Day to Day Delivery of the Recruiter and Volunteer Recruitment Process 

• Using Customer Relationship Management (CRM) software, undertake daily processes that underpin and enhance activity around the recruitment of governors. Activities include:  
  • Working closely with the Inspiring Governance Senior Project Coordinator and team colleagues to support a variety of users recruiting governors;
  • Respond to Bespoke Matching requests from daily reports and creating strategies to support the recruitment of governors
  • Providing ongoing support to ensure the right volunteers are contacted and placed into schools.
  • Responding to Regional Enquiries creating new processes where appropriate
  • Undertaking administrative tasks via the Salesforce CRM and ensuring all communication is logged onto Salesforce
  • Continually delivering customer care to Recruiters and Volunteers and supporting them with technical and operational queries
• To communicate effectively and efficiently (via phone, email) with schools, FE Colleges, and other recruiters, keeping them informed of progress, and supporting them with any difficulties they might be having.

• From reports, pro-actively source new recruiters and sign them up to the Inspiring Governance Portal and assist them in creating new Vacancies if required

Undertaking Day to Day Governance Programmes Administrative Tasks  

• Including:
  • To provide daily support managing internal and external enquiries about all aspects of the Inspiring Governance and Inspiring Further Education Services (including incoming phone calls and emails);
  • To provide support in relation to documentation of enquiries and processes, suggesting improvements where appropriate;
  • To provide support and improvements with the internal process that supports recruiters who cannot find suitable volunteers;
  • To provide administrative support where needed;
  • Liaise with other Inspiring Governance and IFEG programmes team members, and wider Education and Employers staff as appropriate;  
  • To undertake data audit work including providing support with data cleaning activities and ensuring data on the Platform is up to date (including for example chasing volunteers with incomplete profiles, ensuring matches are recorded accurately etc.);
  • Producing the weekly team meeting agenda and organise room bookings;
  • To provide weekly reports to the Senior Project Coordinator as appropriate on all work tasks
  • Creating and updating and suggesting enhancements to user documentation to be used internally and externally, along with supporting policies and procedures for team development
  • To facilitate the flow of communications between Volunteers and Recruiters for Single and Multi-Schools, FE Colleges and school governance/trustee board members

Generic tasks

• General enquiry management of phone calls received for the charity’s other campaigns and programmes and any other tasks that may be deemed appropriate

Person specification – Please address the below items in your supporting statement for the sections Skills Required, Attainment and Knowledge. Please make your statement no longer than two sides of A4.

Essential

• Demonstratable experience of working within a busy office environment
• Previous experience of working in a customer / contact or support service role,
• Outstanding customer service and telephone manner, including handling large volumes of email enquiries and complaints and dealing with difficult calls
• Administrative experience with the ability to multitask and manage time effectively
• Excellent standard of English, written and oral communication skills – Assessed at Interview and Test
• Experience of using a CRM database, MS Word, Excel and Outlook
• Ability to troubleshoot using information within an online system
• Excellent attention to details, especially when entering data
• Understanding of GDPR within a customer service setting

Desirable

• Experience of working in a charity environment or knowledge the not for profit sector
• Experience of working in a sale or target driven environment
• Knowledge or Salesforce CRM or other comparative online databases

Attainment

Essential 

• Good level of education

Knowledge

Essential 

• Knowledge of service delivery and factors that contribute to ‘a good service experience’ for ‘the customer’
• Knowledge of equal opportunities and diversity

Desirable

• Knowledge of performance indicators and working within these, such as within a recruitment role
• Knowledge around the role of school governance 

Relevant Experience

Essential 

• Experience of delivering a good customer experience

Personal Attributes

Essential 

• Flexible with the ability to anticipate requirements and act to provide workable solutions to deliver what recruiters and volunteers need from the service
• Confident communicator who is perceptive to understanding needs/requests and able to action and prioritise these
• Calm and patient when dealing with a range of people
• Ability to work as a team player as well as autonomously towards targets

Desirable 

• Ability to work some evenings and weekends to support events
• Occasional travel to support events, some with overnight stays

Your writing engages and inspires. You are creative, innovative, and digitally savvy and know how to make compelling visual and video content. You have experience in overseeing social media accounts and are looking to develop your career in digital marketing. You’re passionate about animal rights. If this sounds like you, PETA would love to hear from you.

Position Objective:

To inspire millions of people to take positive action for animals through compelling blogs, social media posts, and videos

Term of Employment:

Full-time

Location:

Kings Cross, London

Reports to:

Digital Marketing Manager

Primary Responsibilities and Duties:

• Coordinate PETA’s social media efforts and develop UK social media audiences
• Develop original content and suggest creative ways of engaging with PETA’s social media audience and facilitating online conversations about animal rights
• Plan, write, and build new features and blog posts on PETA’s website, focusing on vegan food, cruelty-free fashion, and animal rights news
• Plan and produce short, engaging in-house videos for use on social media and work with external agencies on larger-scale video projects
• Assess campaign performance by gathering metrics and insights and analysing data, and communicate campaign engagement to relevant teams
• Work as part of the online marketing team to ensure that online campaigns are as effective as possible
• Perform any other duties assigned by the supervisor

Qualifications and Skills:

• Creativity, strong writing skills, and an understanding of what will resonate with people online
• Proven ability to deliver creative content
• Experience in overseeing social media accounts on platforms including Twitter, Instagram, and Facebook and an understanding of the unique benefits and challenges of each platform
• Experience with Facebook ads desirable
• Extremely social media–savvy and on top of creative trends and culturally relevant moments
• Good eye for design and confident user of photo and video editing software
• Intermediate knowledge of HTML and previous experience with WordPress or other CMS
• Proactive attitude and the ability to think creatively and come up with new ideas for promoting PETA’s core mission
• Strong analytical abilities and experience with measuring and monitoring the effectiveness of online campaigns
• Proven ability to work as part of a team
• Strong work ethic with a focus on efficiency, patience, and exceptional attention to detail
• Positive attitude
• Comfortable working in a fast-paced environment with a high workload
• Availability to monitor social media during weekends
• Knowledge of animal rights issues and commitment to and enthusiasm for PETA’s objectives
• Previous campaigning experience beneficial
• Adherence to a vegan lifestyle strongly preferred
• Based in or willing to relocate to London

We at Lifelong Family Links work with special educational needs and Disabilities (SEND) in the borough of Lambeth. LFL provides targeted and specialist services such as after-school activities, Saturday clubs, holiday playschemes, life skills, and trips and outings. We are looking for a friendly, can-do person to support the work of London-based front-line workers, senior managers, and the Managing Director.

 We are looking for the right candidate who can take minutes, work flexibly, be quick thinking, able to work with parents and carers, and have a pleasant energetic outlook.

The right candidate will also be responsible for the bookings, making sure registers are accurate and all the needs are met for our projects to function.

We can provide a comprehensive salary structure and training for the right person.

1 year contact extendable depending on funding.

Hours:

37 per week (full time) including occasional evenings and weekends as required 

Or two people to job share

England, United Kingdom 

£22,000 - £24,000 per year

Full-time