St Luke’s Hospice – Caring for Harrow and Brent St Luke’s Hospice cares for people approaching the end of their life in Harrow and Brent. We aim to give the people we care for the best possible quality of life, each and every day. Supporting local people and their families is at the heart of what we do – focusing on what matters the most to them is at the centre of our care.

The care we give is free of charge, available to all, and respects the cultures, religions and beliefs in our richly diverse community. Our care is given with compassion and dignity and involves not just looking after the patient, but also includes supporting the people closest to them. 

We receive around 40% of our funding from the NHS and the rest is raised from the amazing generosity of the organisations and people who make our care possible. Our local community is a vital partner in our care, kindly supporting us through their donations and fundraising alongside the dedication of over 800 incredible volunteers who freely give us their time to support the best possible end of life care for local people.

Job Purpose and scope

St Luke’s Hospice are looking for a clinical administrator to join the inpatient unit team on a 6 month fixed term basis, with the possibility of a further 6 month extension.

The post holder will work directly on the unit front of house desk providing high quality administrative support, whilst being flexible to provide cover for other clinical services.

The post holder will require excellent communication and organisational skills and be able to utilise these skills to communicate with patients and their families where needed.

The post holder will acknowledge this role is extremely confidential due to working with patients notes and working on our patient systems on a daily basis.

The post holder will be required to collect, collate and analyse data in relation to clinical activity and other projects as required within the clinical service.

Please see the attached job description for further details.

Interviews: Week commencing 22nd November 2021.

About MHFA England

MHFA England is a social enterprise and the leading provider of mental health skills and awareness training courses in England. Our vision is to improve the health of the nation, through normalising society’s attitudes and behaviours around mental health, by developing the skills we need to look after our own and others’ wellbeing. Learn about our social mission and our history by reading our 'what we do section' on our website.

We are a friendly, dynamic, fast-paced organisation and we strive to be an exemplary health and wellbeing employer.  We are launching an ambitious Digital Transformation Programme to seamlessly connect and engage Customers, Clients, Members and Staff and support our mission to train 1:10 of the population in mental health knowledge and skills.

What are we looking for?

We are looking for individuals who can effectively support our Client Delivery or SJA teams throughout the entire client journey as the first point of contact for either teams. You will carry out key administrative tasks to ensure delivery is carried out effectively, some of which include responding to enquiries, booking clients onto courses, arranging course materials and recording feedback on to the CRM system. The role holders will play a key role in ensuring smooth delivery processes whilst maintaining good relationships with new and existing clients.

You will be able to:

• Record new enquiries and booking information accurately on the CRM system for new client course deliveries
• Monitor shared inbox and answer or allocate enquiries to appropriate Development and Delivery Consultants
• Respond to enquiries via phone and email, and escalate to relevant consultants as appropriate
• Order training materials for each client  course delivery, collaborating with supply chain team
• Match Associates with each client 
• Coordinate with clients for booking confirmations and follow up feedback
• Pull accurate reports for weekly sales and impact records
• Develop good working relationships with other teams and peers to support overall delivery
• Collaborate with key SJA stakeholders to recommend solutions to resolve issues

You will have:

• Experience working within a busy team providing high quality administrative support
• Experience managing email and phone enquiries
• Experience managing administrative processes on a CRM system
• Good attention to detail and ability to input information accurately
• Excellent customer service skills
• Ability to develop good working relationships with key stakeholders
• Ability to prioritise and meet deadlines

Desirable skills:

• Experience providing administrative support for a training delivery team
• Knowledge of CRM systems
• Ability to manage a changing workload
• Awareness of mental health and wellbeing in the workplace
• Flexible and willing to learn new techniques, systems and processes

Looking after you

Wellbeing is at the heart of all that we do and say, we are friendly and supportive organisation. We are committed to rewarding our employees with competitive pay, a flexible and supportive workplace, opportunities to grow and develop, and our promise that we will put your wellbeing first.

What we offer:

• 25 days annual leave plus bank holidays
• Two wellbeing breaks, in summer and winter
• Free Mental Health First Aid training
• Employee Assistance Programme with a 24-hour helpline from Health Assured, occupational health and counselling
• Free flu jab to protect your health in winter

Employee benefits after probation period:

• Investing in your professional development, including qualifications and mentoring
• Death-in-service and critical illness cover
• Enhanced maternity and paternity leave
• Free eye test and £55 towards glasses
• Cycle to work scheme with an interest free loan to buy a bicycle
• Matched pension scheme (up to 5%)
• Flexible working hours and access to flexible ways of working
• Commitment to volunteering
• Fun Club, festive events and celebration
• Team lunches and events
• 'Bonusly' employee recognition and reward scheme

Interested? How to apply

For the full job description and person specification please see the attached documents or go to our website for further information.

To apply please submit a covering letter and CV demonstrating how you meet the requirements of the role. The closing date for applications is 2nd November 2021.

Mental Health First Aid England is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or those who are pregnant or on maternity leave. We are especially keen to encourage applications from people currently under-represented within the organisation, these include but are not limited to those from the LGBT+ community, people with disabilities, and those from a Black, Asian or Minority Ethnic background.

By applying for this job you are confirming that you have read the MHFA England Privacy Notice and accept the conditions under which your details will be processed.

3 dpw 9am-5.30pm (22.5 hpw). Hybrid flexible working available – at least 1 day a week required in our socially distanced offices

£16,800p.a. (28,000 pro rata) + 6% pension contribution after 3 months’ probation

The Ethical Property Foundation is the only dedicated property advice charity in the UK serving the voluntary sector. We are looking for an effective, can-do Administrator, who is fascinated by property and how it is used by voluntary groups, charities, and social enterprises. This is a never-boring, part-time opportunity for a motivated self-starter within a small hands-on national charity.

Managed by the Chief Executive, you will be supporting our Senior Property Adviser and Expert Volunteers working across our paid and free property advice services; and supporting the team Co-ordinator with the EPF website and the team’s IT capability and communications. If you have an eagle eye for detail and enjoy working across a wide range of operations and technology, then the Ethical Property Foundation is keen to hear from you. 

We work to be a committed, ethical equal opportunities employer.

APPLY BY noon Tuesday 16th November 2021. Interviews take place 24th November 2021 in our socially distanced London offices near Farringdon station.

Are you on the hunt for your next challenge? Would you like to make a positive impact upon people’s lives? How does the opportunity to work as a Retail Administration Manager, and support YMCA’s ongoing success, sound to you?

The Retail Administration Manager is responsible for the administration support to the Retail Operations ensuring that the Retail Management Team and Shop Teams are fully supported and valued.

The role

-To manage and review current processes to ensure they are fit for purpose.

-Develop and implement a range of administration support systems to the retail directorate to ensure that day to day operational activities are fully supported and enabled.

The successful candidate should have experience of working in a fast paced environment and will need exceptional organisational skills. Reporting to the Head of Retail. The successful candidate will need to manage, develop and implement communication methods to a dispersed multi-sited Retail Team ensuring that they are fully communicated to with regards to all property, finance and retail administration matters.

We offer a range of staff benefits including company pension, life assurance, health care cash plan scheme, and gym membership loan.

All Nations Christian College is looking to recruit an experienced HR & College Administration Manager to play a key role in providing support to the College staff and leadership team.

Role Overview

The successful candidate will have responsibility for the full employee life cycle as well as managing all areas of the Human Resources function working closely with the Head of Finance & HR. You will act as the first point of contact, advising, updating and implementing College policies and procedures in addition to managing staff welfare, development and performance.

Key responsibilities

• Monitor and implement College HR processes & procedures
• Guide and advise the Senior Leadership Team (SLT) and employees through all HR-related issues and aspects of the employee life cycle
• Work closely with the Finance Department to ensure employee information is kept up to date and payroll instructions are accurate and meet deadlines
• Co-ordinate learning and development sessions for college staff
• Keep up to date with HR policies & best practice and implement changes in line with employment law updating the Staff Handbook and Additional Staff Policies document as appropriate
• Mentor and support volunteers and voluntary workers
• Oversee employee safety and welfare in the workplace
• Maintain a filing system to ensure documents and information are retained and easy to locate.

It is a general requirement that all the College’s staff be in sympathy with and understand the Christian aims and objectives of the College.

An exciting opportunity to bring your experience, skills and creativity to help us reinvigorate our back office and support functions.

As a key member of Rathbone’s senior management team, you will be responsible for management of the back office and support functions, including:

• Overseeing the organisation’s human resources administrative needs
• Ensuring efficient and effective governance support is provided to the Board
• Managing the organisations outsourced IT support contract
• Managing data, records and information
• Co-ordination of all other business support requirements.

TPP are delighted to be working with a charity that support a community of people living with a serious illness. They are driving research into more and better treatments for everyone.

This charity have an exciting opportunity for a Customer Services leader to deliver excellent UK-wide customer services and central administration function.

This role offers flexibility to work up to 3 days a week remotely.

As the Customer services and Central Administration Lead you will provide leadership and direction for the supporter services, banking and thanking, administration, reception and facilities management functions across the charity.

You will be responsible for operational delivery of this fast-paced and crucial function providing an excellent service for both internal and external customers. You will build and develop a strong team committed and inspired to meet the customers' needs and continually improve to ensure that their needs are efficiently and effectively met in the future. Whilst this role requires strong people management skills, you will also be required to be hands-on to help carry out and support the work of the team.

As the Customer Services and Central Administration Lead you will support delivery of the strategy to deliver strategic goals. You will continuously improve and deliver an effective and efficient Customer services and Central Administration function for the whole organisation.

You will develop, produce and report on team KPI and SLA information. You will act as the central point for all feedback and complaints received. You will be responsible for people management.

This role may involved travelling to meetings across the UK. You could be away from home overnight.

If this excellent opportunity is of interest please get in touch for a more detailed job description. To apply for this role you will need to submit a CV and cover letter. The deadline for applications is the 1st November.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Job Title: Administrator

Salary: Depending on experience

Length of Contract: 6 months

Based: London – flexible (home or office based)

Closing date: 03 November 2021

About us

BAAG is a unique advocacy and networking agency which aims to support humanitarian and development programmes in Afghanistan. Founded in 1987, we have around 30 member agencies and work closely with Afghan civil society groups, reflecting Afghan views and aspirations. BAAG is the only coordinating agency of its kind in the UK. It is a source of expert advice for policymakers, donors, media, and the public.

About the role

This role will partially support a new project funded through the Open Society Foundation to support advocacy for continued support to the Afghan State and Afghan civil society and the contribution they can make to the future of the country as well as provide general administrative support to the orgnaisation.

The Administrator will join a small team to provide effective administrative support to BAAG and its Director and some support to other self-servicing staff. S/he will review and update current recording and information management and some financial tasks.

S/he will be expected to be a full member of the team and take on other duties that are consistent with the job of Administrator and manageable. S/he will report to the Director.

About you

You should possess knowledge or interest in the Afghanistan context and have demonstrated experience providing reliable administrative support in an office or related setting.  You will be detail oriented, self-motivated, and have strong writing skills. You should possess strong communication skills, with a track record of communicated to a wide range of stakeholders of various diverse backgrounds. You should be proficient in Excel and be able to read budgets and support finance tasks. You will uphold BAAG’s core values, including on inclusion, accountability, gender equality, and do no harm.

Further information

This role requires applicants to have the right to work in the country where this position is based.

We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.

If you have not been contacted by CoB 05 November 2021, please assume your application was unsuccessful.

Closing date: 03 November 2021

Planned Interview date: week beginning 15 November 2021

Do you want to help build a world where everyone feels part of a community? 

Do you have experience in administrative, customer-facing roles?

Are you an organised, detail-oriented person?

If you answered yes to all of the above, this could be the role for you!
 

We’re looking for a community administrator with strong communication and interpersonal skills, excellent attention to detail and experience in customer service or other customer- or client-facing roles. The community administrator works closely with the Delivery Manager and our service delivery teams to ensure our community centre is a well-used resource.  

This part-time post plays a vital role in providing administrative assistance regarding our venue bookings, record keeping, key holding and facilities use. It is an exciting opportunity to support us to deliver our strategy by maintaining strong positive relationships with the community we support and wider partners in the area. This post will act as point of contact for venue hire queries as well as coordinate the out-of-hours cleaning and keyholding.

Therefore, the successful candidate will have experience in administration and record-keeping. If you are organised, personable and able to multi-task, this is a fantastic opportunity for you.

What we do

Time & Talents is a lively, busy community centre in the heart of Rotherhithe, London SE16.  Set in a leafy heritage building, and ‘T&T2’, our second venue in Surrey Quays Shopping Centre, we offer something for everyone. With a history of 134 years of supporting people of all ages in Rotherhithe and Bermondsey, we bring people together for mutual support, fun and friendship, with a wide range of services and activities for older people and other adults, along with children and families’ programmes and a range of volunteering projects.  We are at an exciting stage of development. Our income has grown substantially in recent years and this growth has enabled us to develop our programmes and activities to reduce loneliness and social isolation in the local community by supporting more older adults, children and families.

The role

In this role, your responsibilities will include:

• Venue bookings administrator, communicating and managing hirings
• Records keeping, including basic finance tasks
• General point of contact regarding building use, monitoring and responding to queries
• Line managing the two cleaning / keyholding sessional workers
• Some out-of-hours opening/closing of the building (by arrangement)
• Marketing and outreach, including social media and our wordpress website

About you

You are passionate about the power of community to connect and support people, and you like to work in collaboration with others.  You are methodical with demonstrable experience in administration or a customer-facing role, particularly able to show administrative experience including managing records or database entries. You’re flexible, accountable, take responsibility, are highly organised and skilled in multitasking and balancing priorities. 

About us

We are an energetic, experienced, and passionate team of 17, with a strong sense of shared purpose and a lively sense of humour. You’ll have the chance to make a big contribution to a growing, ambitious and innovative organisation which has doubled its reach and impact in recent years.

This role is full time, with flexibility for regular evening and occasional weekend working.

Time & Talents is wholly committed to inclusion and diversity, and to building a culture and environment where everyone is appreciated for the unique person that they are. We actively encourage applications from a broad range of backgrounds and experiences.

If you would like an informal chat about the job, please email:  recruitment @ timeandtalents . org . uk  (without the spaces) with your phone number and a suitable time for us to call.

The closing date is 09.00 on Monday 15th November; interviews the weeks commencing 22nd and 29th November

TO APPLY: All applications to be submitted online via CharityJob. Send a CV and a cover letter of no more than two sides of A4, explaining why you want the job and how your experience relates to the job description and person specification.

IMPORTANT: We’ll use cover letters to assess applications alongside CVs. Please ensure you take the time to include a well-written cover letter as detailed above. We won’t assess applications without one.

COVID-19: the safety and wellbeing of our current and future employees remains a top priority, therefore while interviews are planned to be in-person, they will be conducted remotely by video if necessary.

The Institute of Ismaili Studies in central London has the object of promoting the scholarship and learning of Muslim cultures and societies, historical as well as contemporary, and a better understanding of their relationships with other societies and faiths.

The Executive Administrator will provide confidential support to the Office of the Director and Board Secretariat, and will work in close collaboration with the Board of Governors, its senior management and staff. This distinctive role will involve undertaking administrative duties, to include organising meetings and drafting minutes, managing calendars, creating relevant reports and maintaining the online portal. The post-holder will also be responsible for the development of the annual operational plan and budget, and will coordinate travel arrangements as appropriate.

The successful candidate will have proven experience of working within an Institution of Higher Education or the charity sector as an Executive Administrator; with relevant exposure to handling confidential information, report writing, managing budgets and contracts. The person we are looking for will have good computer literacy skills and proficiency in computer applications, including Microsoft Office Suite. You will be adept at working in a high pressure environment and have the ability to retain tact, diplomacy, discretion and patience. Due to the nature of this role, willingness to work on the occasional evening and weekend is essential.

Due to UK Immigration regulations we can only accept applications from candidates who have a legal right to work in the UK.  Immediate starters are actively encouraged to apply.

Please apply via our website where you can also download the job description and person specification.

The closing date for applications is 17 November 2021 and the successful candidate will start as soon as possible.

”We sort out problems together, for good.”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Bermondsey and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns

Operations Administrator

NJC Scale 5 - £25,896 to £28,205 per annum pro rata

Part-time 22.5 hours (9.30am - 2.00pm Monday to Friday)

Permanent Position

Funded by London Borough of Southwark.

Working as part of the Operations Team, you will undertake a range of administrative and support duties to ensure the smooth running of Citizens Advice Southwark.

You will need significant experience of administrative work in an office setting, either paid or voluntary, experience in using IT and a commitment to work within the aims, principles and policies of the Citizens Advice Service.

The successful applicant will be experienced in providing administrative support in a busy work environment, including maintaining financial records using Sage or similar software, and using Microsoft office suite of packages, especially excel. You will have good interpersonal skills and the ability to relate to a wide cross section of the public, as well as the ability to prioritise and manage your workload effectively.

The post holder will be required to work between our Peckham, Bermondsey and Walworth offices according to operational needs, and at other locations within the Borough of Southwark.

Closing date: 9.00 am Monday 1 November 2021

Interviews: Friday 5 November 2021

For further information and an application pack please visit our website via the Apply button.

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

You will be joining PEAS at an exciting time as we move into implementing our new ambitious strategy, PEAS 2022-2026 – Growing PEAS schools. Supporting all schools. During this period we will grow our school networks to double their size, launch in a third country and expand our wider impact by strengthening education systems.

As Finance and People Administrator, you will be a key support to the UK Finance Manager in delivering strong financial management objectives, whilst ensuring the effective functioning of the UK team. You will support the People and Culture Lead in HR and governance to ensure that we have the right systems to support our people and organisation.  

To be successful in this role, we are looking for an individual who is a go-getter, has experience in finance administration and strong people skills. This is a great role for an individual who is looking for a dynamic role to take lead in.

We welcome applicants from varied backgrounds, you do not necessarily need to have a financial qualification but must have experience who is strong with numbers, a keen eye for detail, numerate, and a quick learner. We also offer flexibility in working patterns. We offer a blended style of working with 3 days working remotely from your home and up to 2 days a week in our office in London (currently based in Borough)

If you are excited by the opportunity of the role at PEAS and have the experience and skills we are looking for, please read the full candidate pack and follow the link to apply. 

Finding Rhythms is a registered CIO whose mission is to help to change people at risk by making music, and through this creative process empowering them to change their lives. Over the last 8 years, we have created 50 albums of high-quality professional music, a catalogue which distinctly separates us from other organisations both in terms of quantity and quality of content. Our culturally relevant practitioners create safe spaces where the unheard and marginalised can explore their challenges and grievances through developmental music programmes. 

We are looking for a self-motivated, multi-tasker to support the Business Director and the Creative Director in leading Finding Rhythms in its next phase of growth. You will play a vital role in overseeing human resource actions, supporting project delivery logistics, communications and event management and finance related duties. You will play a vital role in supporting an organisation empowering the marginalised and disadvantaged in a unique way. 

Administrator

Small, established charity seeking an experienced Administrator to join our team! This is a part-time role (16 hours/2 days per week), based in our office at the Oval (SW9 6BG). The Administrator is responsible for all the charity’s administration at an organisational level, with significant financial administration responsibilities and responsibilities relating to the administration of aspects of our project delivery and fundraising. The Administrator has additional responsibilities for fulfilling the charity’s governance needs and ensuring the organisation and its team members are compliant with the charity’s policies. The Administrator will work closely with the Director, the Trustees and all the friendly team, as well as linking with freelance contractors and volunteers.

The successful candidate will have proven administration experience and have a particular interest in financial administration.  We are seeking someone who is proficient in MS Office, and has strong organisational and problem-solving skills. A charitable mindset and strong communication skills (both verbal and written) are also important.

Please see the Job Description and Person Specification for full details.

The starting salary is £24,000 pro rata, which includes 6 weeks’ paid holiday.