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Administration officer jobs in london

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Top job
Sir Oswald Stoll Foundation, London (On-site)
£33,317.19 per year
Deliver an outstanding service to residents and internal stakeholders.
Posted today Apply Now
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£26,000 - £30,000 per year pro rata
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Royal College of Paediatrics and Child Health, Greater London (Hybrid)
£31,531 pa pro rata at 21 hours (£18,918 pa) plus excellent benefits
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Church of England, London (Hybrid)
£50000 - £55000 per annum + £50,000 - £55,000
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£35,327 per annum, pro rata
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£26,500 per year
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£35,000 - £40,000 per year pro-rated
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Rethink Mental Illness, Lambeth (On-site)
£26,457 (£29,457 inclusive of London Allowance)
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LWPT (Leaders of Worship and Preachers Trust), Watford (Hybrid)
£59,000 - £60,000 per year
CEO position for 4 days per week (0.8FTE) - £60k FTE. Hybrid working from home with the ability to meet in the Watford office twice a month
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Page 3 of 13
London, Greater London (On-site)
£33,317.19 per year
Full-time
Permanent
Job description

The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country.

The Role:
Deliver an outstanding service to residents and internal stakeholders by ensuring properties are well-maintained, resident needs are met promptly, and all interactions
reflect professionalism, empathy, and efficiency.

Key Responsibilities:

Provide a positive image of Stoll to its customers, stakeholders, and other relevant outside bodies.
Provide input to the Corporate Plan and Team Plans through participation in Organisational, Departmental and Team Meetings.
Provide appropriate ‘team’ cover in the absence of other staff as reasonably requested.

Specific Responsibilities:

  • Deliver excellent customer service to internal and external customers, always aiming to enhance the customer experience.
  • Respond promptly to resident inquiries and resolve issues efficiently and professionally.
  • Cover front of House and Reception Duties, greeting all stakeholders is a professional and courteous manner.
  • Coordinate maintenance and repairs to ensure properties are maintained to a high standard.
  • Monitor contractor performance and follow up on incomplete or delayed works to
    ensure service quality and resident satisfaction, whilst keep thing customer informed.
  • Manage resident move-ins and move-outs, including inspections and addressing any
    defects.
  • Ensure accurate and thorough logs are maintained and monitored from issue inception
    to satisfactory resolution.
  • Liaise with relevant teams to ensure all safety certificates (gas, electric, fire) and risk assessments are up to date and accessible.
  • Contribute to void property turnaround by coordinating inspections, ensuring remedial works are completed quickly, and preparing properties for new tenants.
  • Assist with organising and attending resident meetings, open days, and community engagement events to build positive relationships and gather feedback.
  • Provide administrative support for organisational related processes.
  • Maintain confidentiality and handle sensitive resident information in accordance with GDPR and data protection policies.
  • Use internal systems to log interactions, raise repairs, and track progress.
  • Monitor trends in customer feedback and complaints to identify recurring issues and suggest service improvements.
  • Assist in the preparation and distribution of newsletters, notices, and digital updates for residents.
  • Stay informed on organisational policies and complete relevant training to ensure consistent and compliant service delivery.

Staff benefits are:

Healthcare Cash Back Plan – provided by Bupa, this scheme financially reimburses you for treatment costs (up to an annual limit) for everyday healthcare needs including dental and chiropractic treatments, physiotherapy and health screenings.

Ride to Work Scheme – providing loans for bicycles and cycling equipment through our retail partner as a tax and National Insurance free benefit through salary exchange.

Season Ticket Loans – staff can access an interest-free loan if they travel to and from work by public transport, paid back over 10 monthly instalments.

Pension – the Social Housing Pension Scheme (SHPS) is available to all employees via salary exchange. Whilst you can opt out of the pension scheme.

Application resources
Posted by
Sir Oswald Stoll Foundation View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 18 November 2025
Closing date: 28 November 2025 at 17:00
Tags: Customer Service, Housing, Customer support

The client requests no contact from agencies or media sales.