Administration officer jobs in london

For over 125 years, the British Mycological Society has been at the heart of fungal science — bringing together researchers, conservationists, educators, and enthusiasts to celebrate and advance the study of fungi. From cutting-edge scientific research to public outreach and education, we’re passionate about raising awareness of the crucial role fungi play in our ecosystems and everyday lives.

Our mission is to promote fungal science internationally. To do this, we run a dynamic calendar of events — from scientific conferences, field meetings and workshops to public engagement activities — designed to connect, inform and inspire.

About the role

We’re looking for a highly organised, creative, and proactive Events Officer to coordinate and deliver our programme of in-person and online events.

You’ll be the go-to person for making sure everything runs smoothly — from planning and logistics to communication and on-the-day delivery. Working closely with other part-time staff, volunteers, and local event hosts, you’ll play a key role in bringing the BMS community together.

This is a varied, hands-on role for someone who loves making things happen, enjoys working with people, and takes pride in creating professional and welcoming events.

What you’ll be doing

• Plan and deliver a wide range of BMS events — from scientific meetings to workshops, training sessions, and outreach days.
• Manage event logistics including venues, accommodation, catering, AV and delegate communications.
• Coordinate online events using platforms such as Zoom.
• Liaise with speakers, volunteers, and committees to make sure everything runs seamlessly.
• Oversee event budgets and timelines.
• Create promotional materials (e.g. digital programmes, flyers, graphics) using Canva or similar tools.
• Handle registrations, enquiries, and on-the-day coordination.
• Support event evaluation and continuous improvement.

About you

We’re looking for someone who:

• Has at least 5 years’ experience delivering successful events in a charity, membership, or learned society setting.
• Is confident running both in-person and virtual events.
• Brings strong organisational skills, attention to detail, and a solutions-focused mindset.
• Is great at building relationships and working with volunteers, working groups and committees.
• Is comfortable working independently from home, while staying connected with a remote team.
• Has experience with event tools, databases and GDPR-compliant data handling.
• Can create professional-looking event materials using Canva (or similar).
• Desirable: a background or interest in natural sciences or mycology would be ideal, but curiosity and enthusiasm are just as valuable.

Working arrangements

• Permanent, part-time (3 days / 21 hours per week)
• Flexible hours across the week, with occasional evenings or weekends.
• Home-based, with occasional UK travel and overnight stays for events.

How to apply

Please send your CV and a cover letter explaining why you’re interested in this role and how you meet the requirements for teh attention of Dr Emma Thompson, Executive Officer, British Mycological Society.

Informal enquiries are welcome via email to Dr Emma Thompson. Contact details on the BMS website.

Closing date: midnight, Friday 12 December 2025*
Interviews: January 2026 (online)
Start date: February 2026

* Please apply early; we reserve the right to close the advert before the deadline if a suitable number of eligible candidates are identified.

Location – Based at Sir Oswald Stoll Mansions, 446 Fulham Road, London SW6 1DT, with occasional travel to other Stoll Foundation sites, London-based museums and national archives.

Background
The Stoll Foundation is the leading provider of housing and support services to vulnerable veterans. Founded in 1916 by theatre impresario Sir Oswald Stoll to house severely disabled WWI veterans, The Stoll Foundation has provided a sanctuary to help veterans rebuild their lives for over one hundred years.

As The Stoll Foundation enters a new chapter, an opportunity has arisen for an enthusiastic and motivated Heritage Project Officer to join our team and oversee the day-to-day delivery of a 2.5-year heritage project. Veterans’ Voices: 100 Years of Housing Heroes is made possible with The National Lottery Heritage Fund. Thanks to National Lottery players, we have been able to launch an ambitious project exploring the rich history of The Stoll Foundation while engaging our residents through workshops and events and building lasting ties with the local community.

Veterans’ Voices: 100 Years of Housing Heroes
The Heritage Project is a direct response to the sale of our main site, the historic Sir Oswald Stoll Mansions, which will be handed over to our neighbours Chelsea FC in 2027. While residents of the Mansions will move to nearby, higher-quality accommodation in the new build development of King’s Road Park, aspects of our heritage including the Mansions themselves, our on-site archives and the memories and stories of our residents are at risk.

From late 2025 until early 2028, the Heritage Project Officer will deliver a series of workshops, tours, activities, and lectures which celebrate, preserve, and share our rich heritage while engaging and integrating the local veteran and civilian communities in Fulham. Working with partners including the Fulham Society, Hammersmith & Fulham Archives and two volunteer committees, the Heritage Project Officer will also conduct extensive archival and online research to piece together the hidden history and forgotten stories of The Stoll Foundation and our early residents. Additionally, the Officer will lead on the production of key assets including a website section devoted to our heritage and a physical and digital book of the local community’s memories of Stoll Mansions. The project will culminate in a temporary exhibition which the Heritage Project Officer will design and deliver with the support of volunteers and professionals.

Key Responsibilities

• Recruiting and managing two teams of volunteers: a Local Heritage Heroes committee of local community members and a Veteran Heritage Committee of The Stoll Foundation residents.
• Planning and delivering events and activities including workshops, open days, lecture series, committee meetings and field trips.
• Leading the planning and delivery of a temporary exhibition created in collaboration with project beneficiaries and volunteers.
• Tracking and reporting on a significant budget.
• Managing the creation of assets including a new Heritage section of The Stoll Foundation website and a physical and digital book compiling memories of Stoll Mansions from the local community.
• Managing the production of collaborative historical case studies and oral histories.
• Engaging with the local community to ensure participation in activities and integration with the Stoll veteran community and vice versa.
• Conducting archival and online research to uncover the story of Sir Oswald Stoll, The Stoll Foundation, Stoll Mansions, and our early veteran beneficiaries.
• Managing the cataloguing, digitisation and conservation of archival materials.
• Identifying and acting upon opportunities for further collaboration and partnerships; managing existing partnerships.
• Reporting on and evaluating the project including wellbeing impact on participants.

Would you like to help families with seriously sick children in hospital stay together? Then join The Sick Children’s Trust as our Finance Officer.

We have an exciting opportunity to join a super friendly, motivated, and supportive Finance and Administration Team.

The role is conveniently located near Liverpool Street and hybrid working is available working Monday to Wednesday in the office.

You will be an effective team member working alongside the Finance Manager to ensure that income and expenditure are appropriately processed in accordance with The Sick Children’s Trust's procedures, and that coding and costing are accurate and appropriate. You will work with the Finance Manager to support a range of financial procedures from banking to preparation of budgets and forecasts.

You will be the first point of contact for finance queries. Therefore, strong numeracy skills, previous experience in a finance role and good communications skills are essential.

For further details regarding the role, please see the recruitment pack.

Our vision is to work to a future where every family with a seriously ill child in hospital will be able to stay together, just minutes from their child’s bed during their treatment.

If you strongly believe you can contribute, then join us on a 12 month fixed term contract and we will give you every opportunity to succeed. We look forward to hearing from you.

To apply please submit your CV and covering letter demonstrating how you meet the person specification. 

Closing date 5 December

Do you want to be part of the team in a charity that has a 135-year history of combating the challenges arising from deprivation and social exclusion in East London?

Our mission at St. Hilda’s East is to equip our service users with the resilience to navigate modern life. We welcome everyone into our spaces and work together to deliver engaging activities, promote social contact and ultimately enrich lives. 

Located in Tower Hamlets, we welcome people of all ages to our large, friendly community centre in Shoreditch where we offer a wide range of activities promoting wellbeing and social connections. Our services include sensory play for Under-5’s, youth programmes, wellbeing activities for those experiencing mental health issues, bilingual advice, and activities to reduce social isolation and enhance physical and mental wellbeing for older people. We also run a day centre in Shadwell, where we care for elders from the Bangladeshi and other communities. 

We employ over 40 staff and engage about 65 volunteers each year. In a recent survey of our staff, more than three-quarters reported St Hilda's as a great place to work, and this role will help embed best practice relating to employment and volunteering to ensure we can build upon this positivity. The postholder will work closely with our Senior Leadership Team and the Board, including a Trustee who has several decades experience as a HR manager and consultant. The role would highly suit someone in the early stages of their career in HR wishing to expand upon their experience or, alternatively, someone with a career in HR behind them, looking for a change of scene and to get involved in a mission driven charity. 

The postholder will provide support and guidance on HR matters to all staff and managers, helping to foster a positive and inclusive workplace culture. Our newly refreshed strategic priorities include a commitment to increasing volunteer participation within the charity’s work, and the postholder will play a key role in implementing this priority by improving our procedures and enhancing our capacity.     

This job is for you, if you: 

• Have at least 2 years’ experience in HR administration and practice, ideally within the charity sector.
• A good working knowledge of employment legislation and best practice in people management. 
• The ability and passion to drive forward an agenda around staff and volunteer engagement and wellbeing. 
• Ability to write organisational policies.
• Demonstrable knowledge of best practice around volunteer management, or the ability to learn quickly. 

Benefits include flexible working arrangements with the option to work either a 2 or 3 day week, 25 days annual leave, and access to an Employee Assistance Programme.

Closing date for applications: Sunday 7th December 2025 at 23:59

We will be reviewing applications as they come in. Immediate availability is a plus. The closing date for this post may be brought forward or extended depending on the volume and strength of applications.

St Hilda's is committed to racial justice and wider inclusion and diversity. We are working towards a goal where our team fully reflects the diversity and difference in lived experiences of our local community.

Director of Finance, IT & Administration
Location: London E14 (hybrid working available)
Salary: £73,217 – £93,226 per annum (pay award pending)
Contract: Permanent, full-time (37.5 hours per week)

About Action Against Hunger UK

For 40 years, Action Against Hunger has led the global fight against hunger, working across nearly 50 countries to save, improve and protect lives. From emergency response to long-term development, they tackle the causes of hunger and malnutrition, partnering with communities and governments to create sustainable change.

We are now seeking a strategic and hands-on Director of Finance, IT & Administration to join their senior leadership team and strengthen their operations as they pursue their vision of a world free from hunger.

The role

Reporting to the Chief Executive, you will lead finance, IT and administrative functions, ensuring strong governance, effective systems and sound financial management. As a key member of the Executive Committee, you’ll play an integral role in shaping organisational strategy and ensuring Action Against Hunger meet their ambitious goals efficiently and responsibly.

Key areas of focus:

• Lead financial strategy, planning, reporting and risk management.
• Oversee IT systems, information management and facilities.
• Ensure regulatory and contractual compliance.
• Support the CEO, Board and Audit & Risk Committee.
• Lead, develop and motivate a small, high-performing team.

About you

You are a qualified accountant (ACA, ACCA, CIMA, CIPFA or equivalent) with significant experience in senior financial leadership, ideally within the charity or international development sector. Strategic and collaborative, you bring strong analytical, communication and people management skills, and a commitment to Action Against Hunger's humanitarian mission.

How to apply

For a full candidate pack and details, please contact:

Faye Marshall or Joshua Liveras at Harris Hill. 

Closing date: 9am, Wednesday 3rd December

Interviews: Wednesday 10th – Friday 12th December

Harris Hill is a certified B Corp™ and a leading charity recruitment agency. We welcome applications from all sections of the community and are committed to equity, diversity and inclusion.

Job purpose

The Communications & Digital Officer delivers creative, high-quality communications that promote the College’s work, products and services, supporting membership recruitment, retention and engagement. The postholder creates, edits and publishes compelling content across digital and print channels, ensuring it reflects the College’s brand, values and priorities. They manage day-to-day digital communications, including website and social media updates, and support the delivery of campaigns, publications and events. Using data and digital insight, they help improve reach, visibility and engagement. This is a hands-on, delivery-focused role for a proactive communicator who enjoys turning strategy into impactful, accessible and engaging content and who is keen to develop new skills.

Key responsibilities

Implements communications and marketing activity under the guidance of the Communications Manager.

Content creation and delivery

• Draft, edit and publish engaging, accessible content for the College’s website, newsletters, social media and other marketing platforms.
• Support the production of College News, EyeMail and other publications, ensuring editorial quality and brand consistency.
• Develop multimedia materials (graphics, video, infographics etc.) in collaboration with the Senior Graphic Designer.
• Maintain and update the organisation-wide, multi-channel content plan.
• Manage day-to-day content scheduling and publishing for social media, monitoring engagement and responding appropriately – within the framework set by the Communications Manager.

Digital communications

• Maintain and update website content, ensuring accuracy, clarity, accessibility and brand alignment, and contributing to content audits and redevelopment projects.
• Support delivery of digital campaigns that promote College events, membership benefits, resources, and other products or services.
• Work with colleagues to ensure content adheres to brand and editorial guidelines.

Use approved artificial intelligence (AI) tools to assist with content creation, scheduling and analytics.

Media, campaigns and internal communications

• Support media relations by drafting press releases and statements, maintaining media lists, and logging enquiries.
• Contribute to coordinating responses to journalists and organising interviews and briefings.
• Support implementation of project-specific communications plans to ensure key messages reach target audiences.
• Produce internal communications such as Eyes Down and intranet updates, sourcing content from colleagues.
• Assist with digital asset management, photography, video production and related creative tasks.

Monitoring and reporting

• Track and analyse digital engagement, including website traffic, social media metrics and newsletter performance.
• Produce monthly communications and marketing activity reports highlighting trends and insights.
• Maintain accurate records of media coverage and engagement data to support continuous improvement.

Collaboration and support

• Work collaboratively with colleagues across departments to support consistent, effective communication of College priorities.
• Provide administrative and logistical support for communications projects, publications and campaigns.
• Contribute to a positive, inclusive and innovative team culture, upholding the College’s values.

Person specification

Knowledge, qualifications and experience

• Educated to degree level or equivalent experience in communications, marketing, journalism or a related discipline.
• Experience creating and managing digital content across multiple channels, ideally in a membership, professional or healthcare environment.

• Experience in writing, editing and adapting content for different audiences and formats.
• Working knowledge of website content management systems, analytics tools, search/answer engine optimisation, social media platforms, and e-newsletter software.
• Awareness of AI-enabled tools for content development, scheduling and reporting.

Skills and abilities

• Excellent writing, editing and proofreading skills with a strong eye for detail.
• Ability to plan, prioritise and manage multiple tasks effectively.
• Confidence in collaborating with colleagues at all levels, including senior staff and external stakeholders.
• Proficiency in social media and digital publishing tools.
• Understanding of brand, visual identity and accessibility principles.
• Ability to interpret analytics and use insights to improve engagement and performance.

Personal attributes

• Adaptable, organised and proactive, with a positive approach to teamwork and problem-solving.
• Builds strong working relationships and communicates clearly and respectfully across all levels of the organisation.
• Creative and curious, with a willingness to learn and contribute new ideas.
• Reliable under pressure, maintaining accuracy, composure and focus during busy periods.
• Committed to equity, diversity and inclusion and able to reflect these values in all areas of work.

Salary: £35,000-£40,000 per annum pro rata, dependent on experience

Hours: 21 hours per week, 9am-4.30pm, Tuesday to Thursday

Contract: Permanent

Location: Office-based role at 549 Old York Road & 52 East Hill, Wandsworth

Responsible to: Chief Executive Officer (CEO)

Context:  Age UK Wandsworth is a local, independent charity that works to promote the wellbeing of all older people in the London Borough of Wandsworth. This is a new role in our staff team that has been created to support our CEO during an exciting transition period where the organisation is growing and developing to help older people.

This role will suit an experienced administrative professional whose emotional intelligence is highly developed and who can problem-solve with maturity in a complex, confidential and fast-paced environment.

You will be working with a small team who are extremely busy making a difference to the lives of older people in Wandsworth and your role will be pivotal to making their lives easier.

Notes:

Please read the job specification carefully before completing your application pack. 

We will be shortlisting at the very end of November, so you will hear from us end Nov/beg Dec. 

CVs will not be considered in the shortlisting and nor will incomplete application packs, which may be downloaded from our website.

Domestic Abuse Officer

Location: Waltham Forest/London

Salary: £30,000 per annum

Full Time

1-year fixed term contract with option to renew pending funding

Young Ladies Club aims to raise aspirations in disadvantaged young women to achieve their education and career potential by providing mentoring, confidence building activities and career workshops from positive role models.  We envision a world where young women’s socio-economic background does not impact educational and career outcomes.

We are now looking for an experience Domestic Abuse Officer to provide an effective, efficient, and supportive service to women who are victims of domestic abuse providing emotional, practical and welfare support. As our Domestic Abuse Officer, you will provide a high-quality pro-active service to victims of domestic abuse and other forms of VAWG in either 1:1 or group settings delivering a service to those at medium and low risk.

As a Domestic Abuse Officer, your responsibilities will be:

· To work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse.

· To ensure that women are enabled to access their rights and are informed about their options.

· To reach out to survivors of domestic abuse and raise awareness of domestic abuse and local services offered.

· To support and implement the aims and objectives of Young Ladies Club ensuring that all work is undertaken in accordance with Young Ladies Club policies and procedures.

· To facilitate or co-facilitate the support groups

· To facilitate the provision of culturally sensitive therapeutic interventions and counselling services.

Required Skills and Experience:

· Demonstrable qualifications and/or experience in the field of domestic violence accommodation and support.

· An excellent working knowledge of key issues faced by black and minoritised women who have experienced Domestic Abuse and VAWG. Able to apply this knowledge at a practical level.

· Experience of identifying and responding to the risks to and needs of survivors of domestic

violence

· Experience of working with vulnerable women at least some of which are women or girls affected by domestic abuse and other forms of gender-based violence.

· A sound working knowledge of the practical, emotional, social and economic issues facing black and minoritised women and girls affected by domestic, and intimate relationship abuse

· Experience of multi-agency partnership working

· Knowledge of relevant legislation relating to Immigration, Honour Based Violence, Forced Marriage and FGM.

· Experience in running support groups in the community

· Ability to work with interpreters and volunteers.

· Ability to work with voluntary organisations, local authorities and government agencies on behalf of women.

· Effective communication skills.

· Experience of managing basic administrative systems.

· Training and qualifications in the provision of advice and advocacy on issues such as housing, welfare benefits and domestic violence.

· Good working knowledge of IT system and databases.

· Ability to run groups virtually on Zoom/Teams etc

Due to the nature of the role and the needs of our service users, this post is restricted to female applicants. This is a genuine occupational requirement in accordance with Schedule 9, Part 1 of the Equality Act 2010. YLC is committed to equality of opportunity and welcomes applications from all sectors of the community.

Due to the nature of the role and the needs of our service users, this post is restricted to Black and minoritised women. This is a genuine occupational requirement in accordance with Schedule 9, Part 1 of the Equality Act 2010.

This post is subject to Rehabilitation of Offenders Act 1974. A criminal record will not

necessarily exclude you from this post but under the Act, we must have details. An Enhanced

Disclosure will be sought in the event of a successful application for this post and therefore

you will be required to give details of spent and unspent convictions disclosed above. YLC

operates under the Revised Code of Practice for Disclosure and Barring Service.

About Arthritis Action

Arthritis Action is the UK charity giving hands-on, practical help to improve the quality of life of people affected by arthritis. We offer an integrated self-management approach, which looks at both the physical and mental health impact of living with arthritis. We support people living with musculoskeletal conditions through healthy eating advice, mental health resources, pain management techniques, Online Groups, employment support, and exercise advice and resources.

Purpose

The Executive Assistant (EA) will serve as the right hand to the CEO, Deputy CEO and Head of Finance & Operations (Executive Management Team – EMT) ensuring efficient day-to-day operations, handling high-level administrative support, and enabling the EMT to focus on strategic priorities.

This role demands high standards of organisation, confidentiality, professionalism, and discretion, given the EA’s access to sensitive information, strategic discussions, and senior-level correspondence. The EA will work closely with internal and external stakeholders, including staff, trustees, donors, and partners, requiring sound judgement, diplomacy, and excellent communication skills.

This is a dynamic role in a fast-paced, purpose-driven environment — ideal for someone who is solutions-focused, aligned with our mission, and thrives in a collaborative, small-team setting.

Key Responsibilities – This is a new role for Arthritis Action, giving you the opportunity to bring your expertise to help us shape the role. The role will include but not be limited to:

Executive Support

• Provide high-quality administrative support to the EMT for internal and external meetings and events, including diary management, communications, organising logistics (room/venue bookings, catering, etc.), travel planning, speaking engagements and meeting coordination
• Draft correspondence, reports, presentations, and meeting agendas
• Maintain accurate and organised digital and physical files
• Assist with EMT expense claims

Board, Committees & Stakeholder Coordination

• Schedule and organise board and committee meetings
• Prepare and circulate agendas, papers, and minutes
• Support on trustee recruitment as required, including making arrangements for interviews
• Support trustee onboarding, record keeping, and compliance with charity governance requirements
• Liaise with board members and key stakeholders on behalf of the EMT
• Maintain statutory records and assist with annual reporting 

Project, Fundraising & Operations Support

• Support EMT as they work with trustees and the team to develop our 2027-2030 strategy
• Aid the preparation of our 85th Anniversary in 2027
• Track deadlines and follow up on action items for the EMT
• Support on special projects, events, and fundraising initiatives
• Conduct research and prepare background materials as needed
• Assist with a large-scale digital file organisation and clean-up

PERSON SPECIFICATION

EXPERIENCE & SKILLS

• Essential
  • Proven experience supporting a senior executive or leadership team.
  • Outstanding organisational and time-management skills.
  • Excellent oral and written communication skills including the ability to write in Plain English for a range of audiences.
  • Tech-savvy with strong proficiency in Microsoft Office and scheduling tools.
  • Discretion, reliability, and a high level of emotional intelligence.
  • Ability to work independently and manage competing priorities.
  • An understanding of, and commitment to, Arthritis Action’s vision, mission, equal opportunities and diversity.
• Desirable
  • Experience in a nonprofit of charity setting
  • Database experience
  • Event planning or fundraising support experience

ATTRIBUTES

• Essential
  • Excellent organisation and interpersonal skills.
  • A self-starter, able to work on own initiative where required.
  • Enthusiastic team-player with a can-do attitude.
  • Able and willing to travel within the UK.
  • Proven experience supporting a senior executive or leadership team.

Outline of the role

Supporting the planning and delivery of IAPB’s events as a key member of the IAPB Campaigns, Communications and Events team. Assisting with planning, logistics and administration of events at IAPB that enhance knowledge of eye health and convening of our members and stakeholders. Working with the Global Events Manager (UK-based) to plan and deliver high-quality events across the organisation, including the annual large-scale global event. 

IAPB is happy to consider applications from those interested in working full time (37.5 hours per week) or those wishing to work 4 days a week. 

Scope and accountability

The post holders role will support the implementation of our expanding events portfolio:

• Supporting the planning, delivery and evaluation of our online and in-person events in the UK and globally. This includes supporting with scheduling, liaising with members, key-stakeholders and suppliers, and managing the event administration to ensure the smooth running of the events.
• Manage the global events calendar to ensure IAPB events are advertised effectively and to the right audiences. Work with the communications team to ensure events are marketed effectively across our membership via the appropriate communication and social media platforms.
• Ensure the event attendee experience and event accessibility is continually improving and adapting with sector trends.
• Manage the events email inbox, ensuring timely responses and redirecting queries to relevant team members.
• Assist with event programme planning and administration for the annual global event.
• Speaker liaison management, working with the team to manage speakers for events, ensuring they are briefed, have supplied relevant information and working to build a database of speakers.
• Responsible for managing the data collection across events to understand the event's reach and continuously improve event processes and planning.
• Keep up with new trends and developments in events to better leverage them to help meet IAPBs goals and objectives.

The International Agency for the Prevention of Blindness (IAPB) is the overarching alliance for the global eye health sector dedicated to eliminating the global vision crisis. A global network spread across 100+ countries, of the most brilliant and committed non-profits, philanthropists, public and private organisations.

We are seeking someone to be a part of our journey and help us achieve our goals. We are a small charity with a supportive can-do attitude. We are informal but professional and work flexibly. This role offers a real opportunity for someone to contribute our development and progress towards our goals.

For further details of the role, the person specification, more about IAPB and the benefits we offer, please see the attached job description which will be visible when you press Apply. 

Reporting to the Senior Supporter Care Manager, you will deliver excellent customer care to supporters and potential supporters of Operation Smile UK. As an integral part of the Supporter Care team, you will successfully support the Individual Giving programme and wider fundraising activities, providing support to ever-increasing income and supporter stewardship for the delivery of increasing levels of unrestricted income for Operation Smile UK.

Key Responsibilities

• Be the first point of contact for existing supporters and new supporters who respond to our fundraising activities by phone, email, letter or in person, letter, or email delivering outstanding supporter care
• Liaise with supporters in timely communication via email, phone, and mail, with excellent customer care
• Prioritise answering incoming phone calls and escalate any difficult situations/complaints to the Senior Supporter Care Manager
• Support processing incoming phone and postal donations
• Assist with banking and processing incoming/outgoing post
• Be responsible for thanking our supporters, including by letter, email and phone, dispatch of information and fundraising materials
• Enter and maintain accurate records on our Database
• Maintain and assist with all types of donation processing, administration and Database record amendments/records being kept up to date. This will include Gift Aid status and contact consent requests
• Assist with cancelling and amending all types of regular gifts and sending out appropriate letters
• Manage the removal process and consent process
• Assist with sending out problem payment letters
• Following up cancelled regular payments as part of the winback process
• Assist with handling material requests and recording actions on the Database
• Assist with any third-party agency supporter care requests
• Maintain sensitive information and records with appropriate confidentiality
• Play an active role in developing the supporter journey at Operation Smile UK, working with the Senior Supporter Care Manager and colleagues across Fundraising & Communications.
• Perform any other reasonable duties as requested by the Senior Supporter Care Manager

Please refer to the job description for a comprehensive list of tasks, responsibilities, and the required person specification.

Recruitment

We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

Job Title: Director of Operations - Maternity Cover

Salary: £55,000 - 65,000

Hours: Full-time (40 hours/week) or Part-time (min 24 hours/week) 

Location: Central London / Hybrid (1-2 days in office per week)

Annual Leave: 25 days paid annual leave, increasing by 1 day per year of service (up to 28 days), plus an additional day for your birthday or key LGBTQI event and time off over the Christmas week.

Benefits: 

• 5% employer pension contributions
• £600 per year mental wellbeing support
• Enhanced parental leave (4 months full pay + 2 months at 50%)
• Annual allowance for professional development and training

About Us

GiveOut is an award-winning international LGBTQI community foundation bringing together our community and allies to support LGBTQI activism worldwide.

Across the world, courageous activists are working tirelessly to protect LGBTQI communities and advance equality. But they lack resources and funding is fragile, especially in the Global South. LGBTQI groups receive a tiny fraction of international development aid.

GiveOut exists to bridge this gap. We provide a platform for individuals, businesses and others to give tax efficiently in one place, ensuring sustained funding for LGBTQI human rights activism worldwide. By pooling donations, we provide grants to pioneering organisations, empowering them to defend our communities, tackle inequality and campaign for lasting change.

In just seven years, we have provided over £3 million in new funding, supporting nearly 60 LGBTQI organisations globally. Our grant partners report back on their achievements, and we share their impact with our supporters, demonstrating the tangible difference their generosity makes.

Together, we are strengthening the global LGBTQI movement, ensuring activists have the resources they need to build a more just and equal world.

About the Role 

The Director of Operations is a member of GiveOut’s leadership team, partnering closely with the Executive Director, they will lead on all operational matters, ensuring GiveOut is an efficient, compliant, and resilient institution capable of delivering lasting impact.

The Director of Operations oversees the charity’s financial and administrative systems, human resources, compliance and risk management, and internal communications. They will support the Executive Director in strategic planning, budget management, governance, stakeholder reporting, and cross-organisational projects, deputising for the Executive Director when required.

This is an exciting opportunity for a strategic and hands-on leader with strong operational, financial, and people management experience who is passionate about advancing LGBTQI rights globally.

Key Responsibilities

Governance and Compliance

• Support the Executive Director in servicing the Board of Trustees; preparing papers, coordinating meetings, and onboarding new trustees.

• Ensure organisational compliance with statutory, legal, and data protection requirements.

• Lead on risk management, maintaining robust policies, risk registers and assessments, and mitigation strategies.

• Coordinate the annual audit and reporting to the Charity Commission.

Strategy and Planning

• Partner with the Executive Director on strategic planning, helping to strengthen GiveOut’s sustainability and impact.

• Support the Executive Director in exploring new markets, operating models, and partnerships.

Financial Oversight

• Lead on financial management, including budgeting, cashflow forecasting, management accounts and financial reporting.

• Ensure compliance with financial policies, charity regulations, and audit requirements.

• Monitor and analyse financial performance, identifying risks and opportunities to strengthen financial resilience.
   

Operational Management

• Lead the smooth and efficient running of daily operations, ensuring systems and processes support the team’s effectiveness.

• Identify and implement process improvements across functions to drive efficiency, accountability, and collaboration.

• Oversee internal communications and office management, fostering a positive, inclusive, and collaborative working culture.
   

Management and Human Resources

• Provide effective line management and leadership to team members in the Operations Grant-Making and Communications teams. 

• Oversee recruitment, onboarding, training, and performance review processes.

• Maintain and update HR policies, ensuring legal compliance and alignment with GiveOut’s values.

• Cultivate a learning culture and support staff wellbeing and professional development.

• Oversee payroll, pensions and benefits administration, ensuring accuracy and compliance.
   

Essential Skills and Experience

• Proven leadership and management experience, ideally within a charity or non-profit setting.

• Strong financial literacy and experience with budgeting, reporting, and audit coordination.

• Knowledge of charity governance, compliance, and risk management.

• Demonstrated ability to lead teams, manage performance, and foster a positive organisational culture.

• Excellent organisational, problem-solving, and communication skills.

• Strategic thinker with a hands-on approach and a commitment to continuous improvement.

• Commitment to GiveOut’s vision, mission, and values, and understanding of issues facing LGBTQI communities globally.

Desirable Skills and Experience

• Experience working with Boards of Trustees.

• Familiarity with UK charity law and the regulatory environment.

• Understanding of international development or human rights sectors.

• Experience implementing GDPR and data management frameworks, with knowledge of best practice in data protection and security.

• Understanding of cyber security principles and practical approaches for small charities.

• Proficiency with accounting and CRM systems (e.g., Xero, Blackbaud/Salesforce, Google Workspace).

Why Join Us?

At GiveOut, we pride ourselves on fostering a dynamic and supportive work environment where you can make a tangible impact on global LGBTQI rights. You will have the opportunity to shape the future of LGBTQI philanthropy while working with a passionate and dedicated team.

About the role

You will be home based and will need to travel in the UK, Eire, Europe and further afield as the role develops. 

You will need some storage space available for Charity materials.

If you are self-driven, motivated, and want to help others achieve something amazing in support of Histiocytosis UK, we would love to hear from you.

You are likely to be in a similar role at another charity or have the right experience and transferable skills from another sector. You’ll be confident, enthusiastic, and an exceptional influencer with great customer care and communication skills.

There will be ample opportunity to shape the role, lead on specific projects and put your ideas into action.

The role will be mainly remote working so your experience and motivation will be key in this role so that we can achieve tangible results. 

Who we need?

You will be an excellent communicator, face to face, online, phone or email. You know the importance of listening, and you are the sort of person that brings focus and calm to difficult situations. Prioritising your workload is second nature. Perhaps most importantly of all, you’re energised and driven by a passion for learning and making life better for those with a long term and/or serious illness.

A degree is not essential, but a communication and fundraising skills qualification is desirable. It is important that you have a high standard of writing, and that you are on good terms with your computer, particularly MS office, email and maybe even Mailchimp, Zoom, Sage Accounting, Spreadsheets etc.

About Orbis UK

Orbis UK is an affiliate of Orbis International, an eye care charity that transforms lives through the prevention and treatment of avoidable blindness and visual impairment.

Over 1.1 billion people live with vision loss in the world today. Yet for a staggering 90% of these people, visual impairment is treatable or could have been prevented.

At Orbis we work to change this injustice by providing treatment to thousands of people each year, training new generations of eye health-workers, and leading cutting-edge scientific breakthroughs that restore sight. Our vision is a world where communities strive together in the fight to save sight, and no-one is needlessly blind.

Orbis UK (Orbis Charitable Trust) is a registered charity in the UK and raises income from funders across the UK, Europe and the Middle East, towards our global commitment to eliminate avoidable blindness. In 2024, the UK team raised £5.1m.  These funds supported 18 projects across 8 countries. With these funds we delivered 9,908 training sessions for health workers, enabled 469,287 eye screenings, 37,378 treatments and delivered 2.5m doses of antibiotics to tackle trachoma.

Our ambition is to grow our income to £10 million per year within the next five years.

Overall purpose of the role

The Trusts and Foundations Officer role will be responsible for securing five-figure funding from Trusts and Foundations and management of existing donor relationships to ensure effective stewardship. The role will also manage small Trust mailings and provide wider support to the team by maintaining funder records in Raisers Edge, developing case for support and supporting internal reporting on Trust fundraising activity.  

We’re looking for an experienced Trust Fundraiser who can drive forward our income growth from both our existing and new supporters with skills in researching Trusts, writing compelling funding proposals and reports and in particular growing the medium Trust fundraising programme.

There are four key areas of responsibility for the role:

i) Identifying and researching Trusts that have the ability to give at the five-figure level, maintaining a pipeline of planned applications.

ii) Preparing high quality, written applications and reports to funders.

iii) Reviewing and growing a small Trust mailing programme (under 10K)

iv) Provision of support to the team in Raisers Edge data management and internal reporting.

Full details of the job description are attached below.

Benefits of working for Orbis UK

Before completion of probation:

· Competitive Salary benchmarked annually

· Minimum 25 days holiday pro-rated increasing with length of service

· Life Assurance Policy (4 x salary)

· Employee Assistance Programme

· E-learning Courses

· Social Activities

· Flexi-time

· Free Sight Test

After completion of probation:

· Matched employer pension contribution up to a maximum of 10% of basic salary

· Interest free season ticket loan

· Cycle to work scheme

· Contribution to cost of new prescription glasses

· Possibility of an overseas project visit after 3 years’ service

Application and interviews

Closing Date: Friday, 5th December 2025

Interviews: W/C 8th December 2025

Start Date: January/February 2026

All applicants must have the legal right to live and work in the UK.

Orbis UK is an equal opportunities employer and welcomes applications from any suitably qualified persons. We operate an anonymised recruitment procedure so that no job applicant receives less favourable treatment either directly or indirectly, on the grounds of age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation. This will ensure all applicants are assessed solely on the strength of their application and not be affected by unconscious bias or confirmation bias

Orbis UK acknowledges and recognises the disadvantages and barriers people from underrepresented and socially diverse groups face in the workforce. Orbis UK is committed to addressing this issue and we strongly encourage those from underrepresented and socially diverse groups (Black and Ethnic minorities, LGBTQ+ and candidates with disabilities) to apply.

Safeguarding: Orbis UK is committed to safeguarding and promoting the welfare of children and vulnerable adults and applicants must be willing to undergo safeguarding screening appropriate to the post, including checks with past employers and criminal records checks. Orbis UK is also a member of the Inter-Agency Misconduct Disclosure Scheme (MDS)