Vacancy Reference Number:

ISUFSC/ISU/UK-R2

Position title:

International Support Unit (ISU) Finance and Services Coordinator

Reports to:

Director of International Support Unit

Location:

Muslim Hands, 148 – 164 Gregory Boulevard, Gregory House, Nottingham, NG7 5JE

Hours of Work:

Full-time, 35 hours per week

Salary guideline:

£27,000 – £32,000 (depending on experience)

Terms of Employment:

12-Months’ Fixed-Term Contract (with a 6-Month Probationary Period, Extendable)

Application Process & Closing Date:

Send an up to date CV and supporting Covering Letter by Email by no later than 26th August 2020

Approx. Interview & Role Commencement Date(s):

Interviews: As and When Suitable Candidates Identified

Start: ASAP thereafter

NB: -

• Previous applicant need not apply.
• Strong Applicants may be contacted sooner, ahead of the closing date, to hold Skype Interview with Muslim Hands; therefore, please include your Skype ID in your application.
• Muslim Hands reserves the right to end the application procedure early should the right candidate be found ahead of the ‘closing date’ [26th August 2020].

Background

Muslim Hands is a UK-based international relief organisation working in over 40 countries worldwide. International Support Unit (ISU) support the development of Muslim Hands partner offices in the areas of fundraising and communication, program management, administration and finance and at the outset the unit will focus on the following countries non-exhaustive list Canada France South Africa and the United Kingdom. 

Role Overview:

1.  Finance

• Provide direction and support to the partner offices to develop and implement a financial strategy in line with their organisational strategic aims.

• Work with international partner offices to develop and implement the organisation’s annual budgetary planning. Ensure effective models and tools to enable planning and budget management at all levels.

• Oversee the preparation of the partner offices’ annual budget, monthly management accounts and annual financial accounts.

• Support senior management in creating strategic financial plans for the future through an analysis of the business climate and market trends.

• Ensure that financial policies and practices are in line in statutory regulations and legislation in their respective countries in the partner offices.

• To develop, implement and maintain the operation of financial controls, standards and systems in the partner offices.

• Facilitate day-to-day operations, including tracking financial data, invoicing, payroll, bank statements, and reviews completed monthly bank reconciliations.

• Support to produce and monitor the departmental and annual budget, review cash flow, accounts and other financial transactions for each department within the partner offices.

• Reviews, develop and maintain internal accounting controls and procedures and advise staff on internal controls and accounting policies and procedures in the partner offices.

• Organise monthly budget review meeting and prepare official reports on a monthly, quarterly and annual basis to present to Director of International Support Unit, Management and Board of Trustees in the partner offices. 

• Organise and lead monthly meetings regarding financial performance in the partner offices and ensure all budgets are confirmed and accurate for quarterly presentations to the Management for future decision making.

• Lead financial training for budget holders to enable them to fulfil their responsibilities concerning financial Management.

• Support managers in the partner offices by critically analysing projects budgets, and financial proposals.

• Oversee both internal monitoring and evaluation processes and the external auditing process. Carry out internal checks and audits as needed.

• Assist the Director/Board in preparing and ensuring annual accounts (All MH-internationally registered entities) are instructed.

2.  Programme Financial Management

• Support Muslim Hands partner offices to produce program financial reports at regular intervals (monthly, quarterly and annually).

• Oversee the preparation of project budgets and costings as well as project-based accounts.

• Support international offices to develop and implement the programme annual budget to ensure it is in line with the organisation’s financial procedures to deliver projects.

• To support international offices financial transactions to and by MH partners in accordance with MOU and programme funding agreement.

• Support International Offices in presenting financial reports to the Director, Senior Management and Board of Trustees on a monthly, quarterly and annual basis.

3.  Finance Human Resource

• Review, revise and ensure that HR processes and procedures are appropriate within finance teams.

• Support the partner offices to effectively recruit, induct, trained and manage staff in the relevant department.

• Provide regular feedback, training and support throughout the year to create a capable and highly motivated workforce in the partner offices.

4. General Responsibilities

• To demonstrate Muslim Hands’ values and ethics in own working practices, approach and conduct
• To support with Fundraising activities from time-to-time, committing to partake in Live-TV-Appeals during our peak periods [Ramadan, Qurbani and Emergencies].
• To undertake any reasonable responsibilities as required by Line Manager
• To promote and adhere to all Muslim Hands Policies, Procedures and Professional Practices

NB: This Job Description is illustrative and non-exhaustive in scope.  The post-holder may be required to undertake any reasonable tasks as and when required by Line Manager from time to time to reflect the changing needs of the Organisation

Person specification:

Essential Requirements: Qualification and Experience 

• Minimum degree level ideally in  management/Accountancy or business qualification and membership of appropriate professional body.

• At least 2 years’ experience of working as a finance coordinator within the not for profit sector or Public Authority (Local or National Government

• Experience of managing /assisting financial operations in an organisation or as second-in-command in a larger organisation. 

• Experience of leading, managing and motivating non-finance functions such as HR, legal, facilities and administration highly desirable.

Essential Requirements: Skills

• Strong management capabilities with the ability to hire, inspire, and maintain a team of top professionals, interns, and consultants.
• Demonstrated budgeting skills and solid experience in financial systems, with a strong knowledge of Generally Accepted Accounting Principles and profit and non-profit accounting and accounting systems. 
• Exceptional strategic thinking and problem-solving skills, with the ability to lead the financial reporting and analysis required to support strategic decision making.
• Ability to effectively communicate complex financial data (both written and verbal), articulate trade-offs, and distil information into clear recommendations for a range of decision-makers.
• Good level of knowledge with audit, compliance and internal control issues, and best practices related to risk management and insurance.
• Ability to maintain strict confidentiality in her/his work, exercising excellent judgment and discretion at all times.
• Strategic thinking and long-range planning skills and proven ability to meet deadlines
• Accomplished at working in an environment that is demanding and fast-paced, where there are sometimes competing needs and limited resources

In addition to which,

• Ability to demonstrate current eligibility to work within the United Kingdom
• Must be able to either:

Provide a valid Disclosure Barring Service (DBS) certificate (issued within the last year) when requested by Muslim Hands;

OR

Undertake to provide full cooperation for Muslim Hands to perform a DBS Check at the required level appropriate for this / similar role.

• Frequent International travel to Partner Offices in Canada, France and South Africa

Please register your interest and apply by sending in your current CV and a suitable covering letter.

Deadline for applications is 26th August 2020 however we reserve the right to end the application procedure early should the right candidate be found. 

NB: Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by / after the closure date unfortunately your application will have been unsuccessful.

PA to CEO

Democratic Progress Institute

London based

Unique opportunity to get involved in a conflict resolution and peace building organisation based in central London. DPI aims to foster an environment of sharing information, ideas, knowledge and concerns for furthering of democratic solutions and outcomes. Our work supports the development of a pluralistic political arena capable of generating consensus and ownership over work on key issues at political and local levels.

The role includes the provision of administrative, logistical and research assistance to the CEO. Responsibilities will include liaising with staff, arranging meetings, travel, and accommodation; preparing speeches and presentations; maintaining the schedule of the CEO.

Specific Tasks include but are not limited to:

- Maintain CEO’s diary and communicate to appropriate individuals and institutions

- Prioritise all incoming events inquiries for CEO and manage extensive travel schedule, visa applications and logistical support both for CEO and other participants as necessary, often within short time frames

- Draft, edit, and prepare correspondence from CEO’s office

- Respond to and coordinate responses to inquiries for CEO by mail, e-mail and phone

- Update database and contact lists for CEO’s office, including data entry, reports and tracking, fundraising efforts, organisational partners, and others

- Carry out ad hoc small scale research and analysis

- Prepare briefing papers and speeches as necessary

- Organise and maintain the department and files of the CEO’s office including registering and archiving materials

- IT and technical assistance for phones, computers (desktop, laptop, iPad and iBook) and any other equipment used by the CEO

- Ensure smooth organisational communication and at times makes changes in procedures to deal with variations in work-load

- Prepare for and take minutes at meetings, including Board meetings

- Deal with, follow up all DPI communication outputs, including editing assessments, research and publications

- Other tasks and responsibilities as necessary.

Qualifications and Person Specification:

The successful candidate should need to meet the following criteria:

- Holds a university degree in international relations, political sciences, law or related fields

- Has minimum two years experience in a similar role

- Excellent written and spoken English plus analytical skills

- Strong administrative skills

- A keen attention to detail and ability to prioritise as well as multitask

- Flexible and resourceful approach to work and a “can do” attitude

- Professional demeanour when giving and taking information in writing, in person, and over the phone

- Capacity to work in a highly pressured environment, while remaining calm

- Ability to take initiative and prioritise tasks, excellent time-management, problem-prevention and problem solving skills

- Ability to maintain confidentiality of sensitive information

- Proficiency with Microsoft Office

- Willingness to travel as necessary

- Ability to work on their own initiative as well as work as a team player.

• Full time, Permanent

• £32,635 - £35,515 per annum (depending on experience) plus pension, medical and dental insurance

• 25 days holiday (plus 3 additional days to be taken between Christmas and New Year)

• 4pm finish on Fridays

• Central London location (Covent Garden) – currently working from home

REPORTS TO

Grants Manager

OVERVIEW

The Masonic Charitable Foundation is seeking an experienced Team Leader to develop and manage our frontline enquiries team. Each month we receive hundreds of phone calls and emails from people who need our help. The team’s Enquiries Officers are often the first point of contact with the MCF and play a key role in our grants process. Working closely with the Grants Manager, Advice and Support Team Leaders, and the Visiting Volunteer team, the Team Leader is responsible for ensuring the service delivered is supportive, knowledgeable and efficient.
 

This is an exciting time to join us as we are reviewing the service we offer and how it can be improved. The successful applicant will play a key role in our response by developing the team and helping to implement a service which reflects the needs of our community.
 

Previous experience of managing a helpline or enquiries service is essential. You must have demonstrable supervisory skills, ideally including working with remote staff members. A good understanding of state benefits and previous experience of grant making are also desirable.

The team is usually based in our central London office on the edge of Covent Garden but the entire charity is currently home-based due to the Covid-19 crisis.

MAIN DUTIES

• To manage a small team of (currently remote working) Enquiries Officers to provide a high quality service to members of the masonic community.

• To ensure the team responds to enquiries within agreed timescales in a professional and courteous manner, in line with policy and agreed practice.

• To oversee complex enquiries and provide the team with support on eligibility, policy and process.

• To maintain accurate enquiry records and related monitoring and evaluation information

• To work with internal and external suppliers to resolve operational service issues on individual cases.

• To build and maintain excellent working relationship with internal and external stakeholders

  PERSON SPECIFICATION

  Essential

• Experience of managing a helpline or enquiries service

• Complaint resolution

• Strong IT skills as a user Microsoft office applications

• Excellent communication skills; written, telephone and face to face

• Excellent interpersonal skills

• Ability to work independently

• Strong attention to detail

  Desirable

• Good understanding of UK benefits

• Experience of delivering and improving a customer service function

• Social work qualification or experience of working in an advisory capacity

• Knowledge of health, care or education sectors

HOW TO APPLY

Please submit a CV and covering letter explaining why you are interested in the role and how you meet the person specification. Please note that we will be unable to consider your application without a covering letter.

Deadline for applications:  24 August 2020

Date for interviews:  w/c 7 September 2020

Communities Support Officer – Part Time
Borehamwood, Hertfordshire (with home working options)

Are you an organised administrator with experience of using social media and other communications tools? If so, this is an exciting opportunity to facilitate the delivery of life-changing support services.

About Us 

Ehlers-Danlos Support (EDS) UK provides information, support and guidance to those living with EDS and HSD, a group of connective tissue disorders which affect most of the body and can be extremely challenging to live with.

We work closely with medical and healthcare professionals to increase the understanding of EDS and HSD in UK medical practice, reduce the time to diagnosis and improve knowledge of this condition through research.

Thanks to funding from The National Lottery Community Fund, we have a well-established programme of peer-to-peer support running in our community across the UK.

We’re currently looking for a part-time Communities Support Officer to join us on a fixed-term contract until August 2022.

The Benefits

- Salary of £18,726 pro rata (£11,236 per annum)
- Home working options 
- Negotiable start and finish times 
- Contributory pension scheme

This is a superb opportunity to gain experience in the charitable sector while supporting a service that unites and connects people living with EDS and HSD. 

We recognise that people are our greatest asset and we support paid staff and volunteers with high-quality training and development and thoughtful line management.

We pride ourselves on being bold, well-informed and focused and we use our personality to inspire change and benefit all those touched by EDS and HSD. We believe that nobody should be left to fight on their own. If you think you could make a difference as part of our team, we’d love to hear from you.

The Role

As a Communities Support Officer, you’ll carry out a range of administrative tasks to support the successful delivery of our peer-to-peer support programme. 

Specifically, you’ll support our Senior Communities Manager and Communities Manager, as well as our network of volunteer Area Co-ordinators, who are vital to the delivery of the programme. 

Some of your duties will include: 

- Responding to volunteer queries via email, telephone and social media 
- Helping to plan community activities and events 
- Monitoring new memberships on our closed Facebook groups 
- Promoting our support groups through our website, Mailchimp, Facebook and other social media platforms 
- Collecting project monitoring data 

About You

To join us as a Communities Support Officer, you will need: 

- Previous experience of providing administrative support to a team 
- Experience of effectively using a range of communication tools, including social media, to provide support and information 
- A track record of working to targets or goals and tracking progress towards these
- Excellent IT skills
- Great organisation and planning abilities 

Ideally, you’ll also have experience of providing administrative support to volunteers, either in the charity or public sector.

Other organisations may call this role Team Administrator, Administrator, Community Administrator, Project Assistant, Project Administrator, Programme Administrator, or Programme Assistant.

This is a part-time role, working 21 hours per week, Monday – Friday. 

The closing date for applications is the 14th August 2020. 

Webrecruit and Ehlers-Danlos Support UK are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applications for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.    

So, if you’re seeking your next step as a Communities Support Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Job title: Executive Assistant & Governance Officer to the Executive Leadership Team & Trustee Board.

Salary/Rate: £30,000 pa (pro rata £15,000)

Hours: 0.5 FTE, flexible working required subject to requirements and demands of the role.

Status: Permanent

Reporting to: CEO (Direct), Chair of the Board (Indirect)

Background

The Felix Project is a dynamic London charity that works with food suppliers and charities and schools to reduce food waste and food poverty. We were set up in 2016 by entrepreneur, Justin Byam Shaw. 

More than eight million people in the UK struggle to afford to eat every day, while our food industry generates 100,000 tonnes of edible food waste each year. 

We rescue good food that cannot be sold and would otherwise go to waste.  This is high-quality and nutritious, including a high proportion of fresh fruit and vegetables, baked goods, salads, meat and fish.  We collect or receive food from 170 suppliers, including supermarkets, wholesalers, farms, restaurants and delis. 

We sort and then deliver this food to charities that cook meals and prepare food parcels for vulnerable people and to primary schools to distribute to children and their families. In 2019 we delivered over 2,700 tonnes of food to more than 310 London frontline charities and primary schools. This is enough food to make over 6.6 million meals. 

We have 40 staff, 500 active volunteers, and a fleet of 22 vans.

We currently have 3 main operations: our 2 depot operations at Enfield and Park Royal and our Central London operation.  The depots are open during the day and from these we collect, sort, deliver and store surplus food using our own vans completing pre-configured routes.  Our Central London operation runs in the evening and does point to point re-distribution directly from food retailers to charities, without the need for depot storage.  The Central London operation is fully “green” and uses electric vans and walking and cycling routes to extend our reach.

In October 2020, The Felix Project will be joining forces with FareShare London, with staff and volunteers from FareShare London becoming part of the Felix Family. This exciting partnership means that all current FareShare London volunteers will join us as The Felix Project volunteers, and will involve a transition period as we begin working more closely together and learning from each other. The goal of this partnership is to ensure that we are able to deliver more food to the Londoners who need it most.

Role Overview

This is a new post at the charity that will play a key role in supporting, advising, and coordinating the very busy workloads and schedules of the charity’s 4 person leadership team of CEO and 3 Directors. You will also provide support to a very senior, committed but remote voluntary board of trustees. You will be a very highly organised and diligent professional with an eye for detail, strong administrative and communications skills, together with a strong knowledge and understanding of charity governance and administrative management.

You will be expected to adopt a very flexible working routine, attend meetings throughout the month and prepare and disseminate documentation in an efficient, timely and effective manner.

You will establish pro-active working relationships with the Personal Assistants and support staff for some of the trustees. In meetings you will be on hand to offer advice and guidance regarding charity governance matters and/or take actions to seek clarity on governance matters for the leadership team or board members.

Specifically, your role will require you to provide administrative and personal assistant support to the charity Executive Leadership Team and Trustee Board, as well as act as advisor and administrator on matters of governance. This role will help plan, organise and manage all senior management team, board and board sub-committee meetings as well as ensure that all charity governance requirements are met and charity commission and other regulatory standards are maintained by advising and guiding the board and senior management.

Duties & Accountabilities

• Plan, organise and manage all senior management team meetings and other key events; Timetable meetings, co-ordinate diaries, source and book venues and ensure that all meeting documentation is prepared, communicated and managed in a timely and efficient manner
• Support the CEO and senior management team with administrational and other assistance, including diary management and co-ordination, communications with external people and organisations and other general support
• Attend all Trustee board, board sub-committee and senior management team meetings as clerk and administrative support including taking minutes and actions; Timetable meetings, co-ordinate diaries, source venues and ensure that all meeting documentation is prepared, communicated and managed in a timely and efficient manner
• Support the Chair of Trustees with occasional administrational and other assistance, including diary management and co-ordination, communications with external people and organisations and other general support;

Person Specification

Essential Skills & Capabilities

• Highly organised; Able to manage colleagues diaries and support and co-ordinate busy, varied work schedules
• Very strong administrative skills; Able to produce structured concise and clear reports and board documentation and meeting minutes and actions
• Strong working knowledge and understanding of general charity governance and regulatory requirements, including providing advice to board members and the leadership team
• Strong Communicator with very good professional verbal and written skills
• Capable of using various technology platforms (e.g. Microsoft; Outlook, MS Teams and Sharepoint) and other communications tools and approaches
• Able to work in a flexible, self-driven manner working remotely using technology to stay engaged with a wide range of stakeholders and partners

Desireable Skills & Capabilities

• Strong research and investigative skills to provide information and clarification on matters to the leadership team and board
• Great customer service approach: Friendly and solutions focused, with a can do attitude and problem solving skills.
• Committed and passionate about the cause of the charity

Interviews

First round interviews will be w/c 7 September. This is likely to be followed by second round interviews w/c 14 September.

Summary

The role includes a wide range of organisational and secretarial tasks that will allow the Diocesan Secretary, who works as the operational cheif exectuive of the Diocese of Southwark, to maximize the use of her time. The PA will work collaboratively as part of a team who support the committee structure of the diocese, and the broader administrative support within the secretariat. Confidence and competence in the use of IT will be really important in this role, to manage corrresponce, track actions, manage data and to produce high quality presentations and documents.

Introduction

We are seeking an experienced PA who thrives in a changing and dynamic enironment, to support the Diocesean Secretary, who leads the operational, financial and governance arrangements for the Diocese, one of the largest dioceses within the Church of England.

This is an exciting, busy and wide-ranging role, providing the opportunity to use excellent PA skills, working with a wide range of colleagues, including those at a senior level within the Diocese.

Main Responsibilities

• The management of the Diocesan Secretary's diary.
• To provide a professional, discreet, courteous, and efficient first point of contact to Secretariat for all communications with the Diocesan Secretary.
• To maintain complete confidentiality and integrity always.
• Building key relationships with other members of the Secretariat, PAs to the Bishops and Archdeacons, senior trustees, and other colleagues.
• To arrange meetings with a wide range of internal and external contacts,
• Development and maintenance of Word and/or Excel meeting notes and actions resulting from meetings and following these up for the Diocesan Secretary.
• To schedule follow-up meetings and tracking actions for follow-up.
• Responding to correspondence and enquiries, including drafting letters.
• Managing invoices and legal documents sent to the Diocesan Secretary for signature
• Responding to emails where appropriate, as delegated by the Diocesan Secretary and ensuring deadlines for responses are met.
• Managing calls to the Diocesan Secretary and responding to phone calls.
• Management of files and papers; with the aim of continuing to move to a paperless office.
• Developing easily accessible folders for electronic files.
• Managing a bring forward system, ideally electronically, so documents are available for the Diocesan Secretary at the appropriate time for meetings.
• Provide general secretarial support to the Diocesan Secretary, including formatting and proof reading of reports, use of Excel to support monitoring activity.
• Preparing presentations using PowerPoint.
• To use the data sources available to provide summaries of management, financial and other information when required.

Ideal Candidate

You should have a high standard of education, normally to graduate level or equivalent, with experience in a similar or related role, working for someone at a senior level in an organisation.

A high degree of planning and organising, with attention to detail will be really important, as will experience of a busy office with competing tasks, and a collaborative 'can do' approach, with the ability to work with a wide range of colleagues internally and externally.

You should be a confident user of IT, with a keen interest in finding ways of using electronic means to improve efficiecy and effectiveness. You should particularly have:

• Advanced word-processing skills (Microsoft Word).
• Highly competent Excel skills with experience working with and creating spreadsheets.
• Experience with Zoom, Microsoft Teams, and OneNote experience,
• Experience of complex diary management
• Excellent note-taking skills and ability to produce notes and summaries from meetings.
• Proactive curiosity - interest in gaining information from databases and summarise in simple formats.
• A good knowledge of PowerPoint with the ability to develop presentations.

Equally important are the interpersonal and communication skills that will enable you to deal courteously and confidentially with all who contact the Diocesan Secretary's office including:

• A warm and friendly personality
• Good humour, tact, diplomacy, and sensitivity.
• Working in a team environment, but being able to acting on your own initiative as the need arises.

An interest and willingness to learn about and work within the environment of the Church of England, will be important but this is an opportunity to develop knowledge of the workings of an often complex organisation.

You should be in sympathy with the aims and objectives of the Christian Church and have due regard for the traditions of the Church of England

Please note this is a fixed term position for 12 months

The Sharan Project is a registered charity supporting women, particularly women from South Asian origin who are at risk of or have been disowned by their families and communities due to abuse or persecution, to include but not limited to: domestic abuse, forced marriage, honour abuse, FGM and other harmful practices. 

About the Role

In light of the current health crisis, we are recruiting for a IDVA/Client Advisor to work with our client support team and our service users as part of our employability initiatives to empower women affected by abuse to enter or re enter the workplace.

This remote working role requires the post holder to provide high-quality, front-line support to victims of domestic abuse, and be the single point of contact for candidates on our employability courses; identify risk, client led solutions, develop positive action plans, feedback responses, undertake full risk and needs assessments, liaise with our projects teams, attend meetings, deliver talks, training and workshops to frontline professionals, stakeholders, employers and partners as required.

About You

You will you will hold an IDVA training certificate or relevant degree or demonstrable equivalent experience of a minimum of 2 years, understand the principles of risk assessment (CAADA), have excellent awareness of the barriers and challenges faced by South Asian/BAME women, safety planning and risk management, excellent communication skills, proven track record of delivering key outcomes, excellent communicator, a self-starter with the ability to effectively self-manage your time and casework. You will receive support, training and learning development for this role as necessary.

Further details, application form and role description are available on our website. This role is to be filled ASAP and so early application is advised. Interviews to be held on a rolling basis - we will not wait until the application deadline to hold interviews 

The above post is open to women only and are exempt under the Sex Discrimination Act 7(2) (d) and (e) and the Race Relations Act 5(2) (d) 1976. DBS clearance will be required for this role.

First Line IT Support 

We are looking for a First Line Service Agent to join our Service Desk Team. 

First Line IT Support Responsibilities:

• Deliver a professional first line IT support to our customers. To effectively triage, route and resolve where possible IT service requests and incidents.

• Maintain accurate and detailed logging of issues into the Service Desk tool, with regular and timely updates to keep open issues relevant.

• Escalate unresolved issues to relevant teams or management to ensure issues are resolved in a timely manner.

• Maintain a high degree of customer service for all queries and adhere to ITIL Service Management principles.

• Promote the use of latest tools and technologies in line with the IT Road Map, in keeping with best practice and regulatory requirements.

• Maintain accurate Asset Management records to ensure that all RNIB assets are tracked from purchase to retirement.

• Administration of user accounts across all systems in keeping with IT policies, processes and procedures.

• Contribute to the production and updating of documentation in the Operations Manual to ensure an up-to-date and fit for purpose knowledge management repository is stored.

• Any other reasonable duties commensurate with the post as agreed with the Service Desk Lead.

First Line IT Support Requirements:

• Experience of providing first line support to a similar sized organisation with customers located across multiple sites and home based.

• Experience of executing a joiners, changes and leavers process to ensure that customers system access, permissions, and details are correct across many business systems including Active Directory, CRM, ECommerce and ERP.

• Ability to provide excellent customer service over the phone and in person, developing working relationships with customers and making them feel valued.

• Experience of using and troubleshooting the latest Microsoft offerings in operating systems and office applications including Office 365 and Windows 10.

• An understanding of IT networking technologies.

• Ability to accurately and succinctly document the customers issue into a Service Desk issue. Able to gather relevant so that the resolver group can resolve the issue.

• Understanding of the difference is between a Service Request, Incident, Change and Problem. Being able to accurately categorise service issues.

• Comfortable with giving advice to customers over the phone and in person about technical matters.

• Ability to develop effective and supportive relationships with colleagues.

• Maintain high levels of communication across the team, using the tools available to them to ensure a consistent message for customers.

• Planning and Organisational skills

• Ability to organise own workload, prioritising work to return maximum efficiency and customer satisfaction.

About RNIB Royal National Institute of Blind People:

We’re the Royal National Institute of Blind People (RNIB) and we’re here for everyone affected by sight loss. Working for us means working for one of the UK’s biggest charities, supporting almost two million people living with sight loss in the UK.

RNIB is committed to being led by our customers (blind and partially sighted people), and one of the ways we do this is through active involvement and engagement in many of our work activities, including the recruitment of new members of staff.

Please be aware that blind and partially sighted volunteers may be involved in the recruitment and selection process for this vacancy; including reviewing job applications and CV’s, shortlisting and interviews and selection tests.

RNIB is committed to being an Equal Opportunities organisation and we welcome applications from people with sight loss.

Location: Peterborough

Job type: Full Time, Permanent, 36 hours per week

Salary: £19,001 to £20,901 per annum

Benefits: In exchange we offer a competitive salary, a stimulating and supportive working environment and a benefits package including: 26 days holiday per year (plus bank holidays), which increase with service. Excellent pension schemes.

You may have experience of the following: 1st Line Support, First Line Support, IT Service Desk Analyst, Technical Support Analyst, System Support Analyst, IT Support, Technical Support, Support Analyst, Network Support, Helpdesk Analyst, Desktop Support, Help Desk, IT Support Technician, Active Directory, Office 365, etc.

Ref: 93573

We are looking for a highly experienced Temporary PA who enjoys Dairy management , you be working for a social welfare charity. Currently the role will be remotely based but eventually it will be working in the office , Immediate Start!

The Role
Manage the diary arrange meetings and book meeting rooms.
Dealing with emails
Organise the travel arrangements, book and confirm reservations.
Draft and amend correspondence, reports and other administrative tasks.

The Candidate
Extensive PA/EA experience to Director /CEO Level
Demonstrated experience of travel arranging, diary management and email management.
Office and facilities management.
Organised with strong communication skills
Charity/NFP experience
IT Skills, MS office and Databases

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

We are looking for a qualified Director of Finance to lead the strategic financial management of a complex international charity

The Director of Finance and Operations will provide strategic and operational leadership of the organisation's finances during a period of transition and renewal within the team. The post holder will manage the Finance team in London and will coordinate the global finance team, consisting of finance staff within regional branches and affiliates.

This position requires strategic financial skills and an ability to provide hands-on and operational support to staff. The ideal candidate will be comfortable operating in a complex international organisation with experience in steering the team during times of change and embedding new practices and ways of working and team building to produce deliverables for the longer term.

PERSON SPECIFICATION

Essential

• Significant professional experience in finance at a senior management level.
• Full membership of an established accounting body
• Experience with, and sound understanding of, international organisations and challenges linked with managing in national/regional office structure;
• Proven ability to implement, improve and manage systems, in an international organisation during times of transition;
• Demonstrable experience of people management and in particular mid-level managers;
• Strong analytical and problem solving skills, with good attention to planning and achieving strategic objectives;
• Experience of developing and presenting high-level reporting to senior management and/or boards.
• Ability to play a cooperative leadership role within a senior management team in an organisation;
• Ability to self-direct and self-start, to work well under pressure,
• Fluency in written and spoken English.

Other

• Must have the right to work in the UK
• Ability to work in a multi-cultural work environment and commitment to equal opportunities and non-discrimination
• Willingness and availability for regular travel

Desirable

• Demonstrable leadership responsibilities as part of a crisis management team
• Demonstrable interest in and commitment to human rights;
• Experience of financial reporting to donors such as DfID, FCO, EC, USAID, etc;
• Experience in the charity and/or development sector
• Knowledge of charity regulations
• Knowledge of other languages (including French, Spanish, Portuguese, Bangla, Arabic, Russian, Burmese, Khmer)
• Experience of operations/facilities management
• Knowledge and experience of charity administration and governance

Are you a team player with a high level of attention to detail? Do you enjoy working with numbers and keeping things organised? If you would value the opportunity to gain experience working in finance and work in a charity then this may be the right role for you.

OMF International UK are looking for a Finance Assistant to take responsibility for a range of financial and administrative duties including accounts payable processing, administering the Gift Aid recovery programme and assisting in the processing of donations.

The role requires relevant GCSE qualifications and strong organisational skills. Bookkeeping experience is desirable, but not essential as the successful applicant will learn on the job under supervision.

To find out more about the role please read the Job Description and Person Specification.

The deadline for applications is Thursday 13th August.

Interviews will be held at our office in Borough Green, Sevenoaks on 3rd & 4th September.

The memcom recruitment team is looking for an experienced Finance and CRM Database Assistant to provide database administration and finance support in a small medical charity in Central London.

Temp to perm position paying up to £30K p.a.: The role will include data entry in QuickBooks, invoice production and general bookkeeping responsibilities, while you will be using iMIIS Database.

Some of your duties will include:

• Recording accurate information using Quick books, excel spreadsheets and databases.
• Liaising with the bookkeeper, chief finance officer and auditors to resolve any queries and provide any requested information
• Ensuring that all records are filed logically and are kept up to date
• Working collaboratively to streamline processes for office administration to improve efficiency.
• Making payments to suppliers and ensuring expenses are reimbursed
• Carrying out administrative sending distribution lists to the publisher etc.

Experience of creating and running SQL reports, using QuickBooks software or equivalent and working with CRM databases are part of the essential criteria for this role.

If you have worked in a similar hybrid role within the not for profit sector, this is possibly right for you, do not hesitate to apply!

Please note that due to the volume of applications we sometimes attract, it is not always possible to contact all candidates - but we will endeavour to do so and wish you luck with your application!

Magic Me, the UK’s leading intergenerational-arts charity are seeking a Director of Finance & Operations to help shape and deliver the organization’s strategy and vision, and be the chief steward of Magic Me’s overall organizational health.

You will be responsible for Magic Me’s financial, HR and operational systems. Your work will enable our team of staff and artists to design and deliver high-quality, innovative artistic programmes to an intergenerational community of participants, partners and volunteers in London and Essex. 

Candidates will have a strong understanding and practical experience of charity finance and accounting, an eye for detail, and a proactive, collaborative mindset to develop and optimise current systems.

You will have experience across HR functions, excellent communication skills, good project management expertise and hold a genuine commitment to inclusion. 

This role provides a seat at the senior management table and allows your voice to have a real impact on organizational strategy. Strong candidates will have a willingness to lean into this leadership and a proactive nature to help identify where the charity can be even better.

About Magic Me

Since its founding in 1989, Magic Me has pioneered intergenerational arts practice,  in partnership with many other organisations, large and small. Our story for the past 30 years has been one of innovation and constant evolution in direct response to the specific needs of the culturally diverse communities we serve across London. 

Since March 2020 our At Home Together programme is piloting new ways for younger and older people to meet, to make and to party at a distance.

Magic Me are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.

For information on how to apply and full job description, please visit our website.

Salary:  £38,000 full-time, 35 hours per week

Application Deadline: 9am Tuesday 1st September

Interviews: Tuesday 8 and Thursday 10 September via video call

Start date: ASAP, No later than 1 November

Schmidt Science Fellows aims to develop the next generation of interdisciplinary science leaders to transcend disciplines, advance discovery, and solve the world’s most pressing problems.

We provide our Fellows with the skills and perspectives to accelerate discoveries, to develop solutions to the world’s pressing problems, and to become future leaders in science and society. Fellows are supported to pursue a postdoctoral placement in a world-leading laboratory anywhere in the world at a disciplinary pivot from their PhD. During their Fellowship year, they also participate in a varied and challenging Global Meeting Series that introduces new research ideas, techniques, and questions, in addition to a tailored training program and personalized mentoring. Our Fellows enjoy unparalleled intellectual and scientific freedom and membership of a supportive, lifelong community that provides a safe place to take scientific risks and push the boundaries of science. 

Each year we work with around 100 of the world’s top research organizations to identify the brightest candidates to apply for the Fellowship. Reporting to the Director of Admissions, the Admissions Manager will play a vital role within our growing team - providing logistical, analytical, and administrative support across the entire scope of our nomination, application, review, and selection processes.

Candidates must have hands-on experience of the higher education STEM sector and an understanding of how academia functions, particularly at the PhD and Post-Doctoral stages, and hold a post-graduate degree in a STEM discipline. Experience of academic selection processes and identification of reviewers within the STEM community would be advantageous, and excellent IT skills are a must. Ideally this will include experience of G Suite, CRM systems, admissions/ applications platforms and data management packages, along with the ability to troubleshoot and problem-solve across digital platforms.

If you are a highly skilled communicator, conscientious, and able to handle a large volume of work with consistent accuracy then please view the attached candidate pack.

How to Apply

Please send your curriculum vitae (no longer than 3 pages) plus covering letter (no longer than 2 pages) and the contact details of at least two referees (these will not be contacted without applicant’s permission), to our recruitment team. Contact details for the recruitment team can be found in the attached candidate pack.

Schmidt Science Fellows is an equal opportunity employer. We warmly welcome applications from talented people of diverse backgrounds and appoint without regard to age, disability, gender, gender identity, gender reassignment, sexual orientation, pregnancy or maternity, parental status, marital or civil partner status, race, colour, ethnic or national origin, nationality, religion or belief.

Schmidt Science Fellows is an initiative of Schmidt Futures, delivered in partnership with the Rhodes Trust. All Schmidt Science Fellows employees are employees of the Rhodes Trust

This is a two-year, fixed term appointment. 

Deadline for all applications – Friday 21 August 2020 at 12 noon (BST)