Administration Supervisor Jobs in Manchester

Civitas Recruitment are delighted to be working with a fantastic UK based non-profit organisation that provides free legal advice to parents and carers on their rights at work. The charity’s mission is to remove the barriers that people with caring responsibilities face in the workplace. An exciting opportunity exists for a Supervising (Employment) Solicitor to join the team. As Supervising (Employment) Solicitor, you will be advising parents and carers on employment law as well as having a supervisory role in the team. This is a part-time role, (22.5 hours per week) remote working with up to two working days in London per month.

Who are we looking for?

To be successful, candidates must have a legal qualification as a solicitor or barrister with at least 2 years PQE specialising in employment law. You will have expertise in and experience of providing autonomous advice on employment law including discrimination and parental employment rights. The role will manage advisors on the legal helplines as well as work with external and internal stakeholders to help improve the charities service and offerings. As such as we are seeking candidates who can develop team members and have excellent relationship management skills. Awareness of the social and political issues relevant to the charity; including parental rights at work, work-life balance, affordability of childcare, disability, and benefits is also essential for the role.

If the above role description sounds of interest and you feel like you meet the criteria; please apply immediately or for further information, please contact Syed at Civitas Recruitment for a full JD and informal discussion. Early applications are encouraged as we will be reviewing on a rolling basis, and roles may closer earlier than initially indicated.

FareShare GM redistributed an amazing 1,929 tonnes of surplus food to 306 community groups, supplying 4.6 million meals to those in need in 2023/24.  Working with FareShare UK, we help unlock good food from a wide variety of national and local food suppliers, food that otherwise would have gone in the bin.  We support diverse groups including those catering to the elderly, young families, the BAME community, disabled individuals and those facing homelessness or other forms of poverty.

It’s a busy operation with a lot of moving parts: you’ll take ownership for the smooth running of the Allocations office, supervising the distribution of surplus food to our Community Food Members.   By working closely with the Warehouse team and drivers, you’ll help ensure the timely, accurate and food safe compliant deliveries and collections, optimising our income whilst minimising food waste.

To be a success in this role, you’ll need to have experience in a busy office or operational environment, great communication skills, and experience supervising and motivating staff.  You’ll need to be able to adapt to regularly changing priorities, happy to get involved where needed and constantly reviewing daily targets to keep the team on track.  Ideally you’ll have some experience with volunteers (or have volunteering experience yourself), and/or in the not for profit sector working with disadvantaged groups. 

Job Overview

• Responsible for developing and delivering all fundraising events with the support of the Fundraising Events Manager
• Ensure that all event participants - virtual or physical have an exceptional experience to maximise income and are placed at the heart of everything that we do.
• Build excellent relationships with event participants to ensure future event participation.
• Support the FEM in creating and implementing user journeys for each event and review regularly based on audience insight and current event fundraising trends.  
• Create tailored fundraising materials with the support of our marketing team.

Key responsibilities

• Ensure that all event project plans are in place, liaise with stakeholders to ensure that all deadlines are met, working within budget and ensuring income targets are met.
• Steward participants based on their supporter journey.  To include calls, sending supporter communications, providing fundraising support, following up to ensure donations are received, personalised thanking and survey. 
• Attendance at events to enhance our supporters experience and deepen their relationship with Ben.
• Work with FEM and marketing team to produce marketing collateral, merchandise and other support materials based on each event. 
• Ensure that all participants have a fundraising page on Enthuse and Salesforce is updated with all current contact information. Including income and communications. 
• To lead and deliver on certain Ben and Third-party events including supervising Ben employees and on-site contractors.
• Ensure that all bookings are invoiced, and payment received.
• Monitor and maintain social media groups and WhatsApp groups created for our Fundraising Events
• Update webpages relating to our Fundraising events with current content.
• Identify and capture inspiring stories from our event participants to share across our media and digital channels.

Technical Knowledge (E = Essential, D = Desired)

• Proficiency in CRM software (Salesforce) (E)
• Proficiency in using fundraising events platforms (Enthuse) (D)

Job Specific Competencies

• Excellent communication and interpersonal skills, with the ability to build relationships with supporters over a range of channels, including email, telephone and face to face. 
• Strong organisational skills with the ability to deal with a variety of tasks under pressure and working to busy and tight deadlines
• Ability to work independently and as part of a team, collaborating with colleagues within and across departments
• Strong project management skills ensuring delivery of events and journeys from start to finish.

Qualifications required

Our teams are made up of people who are committed to our ambitious goals – you do not need to be degree educated to secure a role, but you should be able to demonstrate a combination of experience and competence that meets the requirements of the role

Experience required

• Relevant experience in delivering and attending events
• Experience of building excellent relationships with participants
• Experience of creating and implementing participant journeys

This job is suitable for someone who…

• Has a passion for events
• Has a natural ability to build relationships with our participants
• Contributes constructively and generously as part of a wider team
• Is passionate about the work that Ben does and the changes it can make to our automotive family
• Can turn one-time participants into lifetime supporters.  

The Role: Operations Manager

We are seeking an inspiring and dedicated Operations Manager to play a key role in our organisation, leading and supporting our passionate staff team of eight people and managing daily operations at M13 Youth Project, supported by and reporting to the Founder.

You will lead on the smooth running of operations, working closely with youth work staff to nurture a trusting, inclusive and dedicated working culture, which enables staff and young people to feel safe, valued and hopeful and to develop excellent work together.

You will be responsible for overseeing the ongoing development of our staff team, including scheduling staff and activities, managing working hours and absence, line managing staff, supporting recruitment, induction, disciplinary and grievance processes and being the first point of contact for the team.

This role requires experience and capability in managing processes and people, with good organisational skills, attention to detail, emotional intelligence and dedication to completing tasks. Empathy, good sense, creativity and ability to manage competing priorities are essential, along with the ability to co-design solutions to effectively manage any issues arising in the office environment, whilst ensuring high quality youth work and excellent external relationships with partners.

Whilst knowledge of and previous experience within a youth and play work context is not a requirement, you will have an appreciation of and commitment to seeing children and young people’s lives enriched, and to developing an understanding of our approach to youth and play work. If required, the Founder will continue as Designated Safeguarding Lead and professional practice supervisor of youth & play work staff.

Diversity, equity, inclusion and anti-oppressive practice are important to us at M13 Youth Project across all areas of the organisation and we welcome applications from people of all backgrounds.

Your key role in effectively managing operations will free up the Founder to lead and focus on overall finance management, fundraising and on the strategic leadership, evaluation and development of M13, our Trustees and youth board, and the A6 Youth & Play Partnership, which M13 leads.

This is an exciting role for someone eager to make a significant difference to an amazing youth work charity: maintaining our high standard of work; supporting our 30th Anniversary celebrations; contributing knowledge, skills and passion to enhance and develop our current and future operations; and leading a team that creates life-enhancing youth and play activities that support the safety, growth, joy and well-being of children, young people and young dads.

Please refer to the Recruitment Pack for the full Job Description and Person Specification, available on our website and when you click the apply now button.

NAPAC is seeking Call and Email Handlers for our support services in Stockport

NAPAC provides the only free national support service for adult survivors of all types of childhood abuse. We offer specialist, confidential support to all adult survivors of any type of abuse, operated by experienced staff and trained volunteers.

We are looking for new colleagues who are empathetic and resilient with a real passion for supporting people through their healing journey. We want our team to reflect the diversity of the people we support, and actively encourage applicants with different lived experience.

NAPAC works closely with the criminal justice and public health sectors. We support survivors to navigate and understand their options with criminal and civil law, and in healing and recovery. Choice is key, and our website provides a lot of free information for survivors and those supporting them. 

As a trusted public-health organisation, people use NAPAC’s services to support their overall health and wellbeing, to build and improve their resilience, and to be able to make brave, positive choices every day – including asking for help when they need it.

Those using our services ask for support with a range of concerns, including anxiety, depression, isolation, navigating relationships, dissociative identity disorder, reporting to the police, domestic and sexual violence, boundaries, and complex post-traumatic stress. For many, contacting NAPAC is a first step to recovering from trauma and leading happier, more fulfilled lives.

NAPAC support service often hear from adult survivors that are disclosing their childhood abuse for the very first time, so sensitivity, safety and confidentiality are highly important.

So, if you are someone who is looking to make a real difference in the lives of the people we support by empowering them through emotional support, and understanding, then this job role is perfect for you.

As a support line Call Handler, you will be a key member of our dedicated team, providing emotional support and a safe environment for callers with a wide range of complex issues.

NAPAC offers full training and hands-on support for call handlers with every call they receive. You will use the knowledge and skills you’ve developed through our training to explore issues relating to childhood abuse and it how it effects adulthood and signpost callers to relevant resources and services that can provide more in-depth support. Calls are caller-led, and you will be there to empower each caller to take back control in their lives.

Key Responsibilities:

• Follow confidentiality and safeguarding policies
• Provide appropriate signposting to external services in accordance to callers identified needs.
• Ensuring that key record keeping is maintained to the required standard and contributing to service monitoring requirements
• You will have the emotional resilience to be able to support individuals who may be severely distressed, experienced trauma, and people who may be at risk of harm.
• The ability to think on your feet to support callers who may call during panic attacks or flashbacks
• Excellent communication skills, spoken and written.
• Providing email support to individuals.
• Being flexible in your approach to your work in line with changing and growing needs of the support service.
• To be Caller led and be able to keep your own personal boundaries whilst working in your own unique way.

Salary: £26,520 per annum, pro rata, plus pension and an employee benefits package.

Hours:  17.5 per week (0.5 FTE) to be worked flexibly across the week, in person. Remote and hybrid working is not available for this role.

Contract: One year, with possibility of extension subject to funding.

Closing date for applications: 10am Monday 3 February 2025. Shortlisted candidates will be contacted directly. 

Application is by completion of the NAPAC application form. CVs cannot be accepted.

Full information and the application form can be downloaded from our website.