Would you like be part of a contact centre team that measures its success on service and not sales and where you leave at the end of the day feeling you have made a difference? If so then this could be the job for you!

Dogs Trust is the largest dog welfare charity in the UK with a nationwide network of rehoming centres and charity shops. Last year, Dogs Trust centres cared for over 9,000 dogs; we never put a healthy dog down.

Our contact centre is responsible for handling inbound & outbound calls and emails for our network of 21 Rehoming Centres around the UK & Ireland. There are no sales involved, just great customer service.

As Contact Centre Agent you will act as the first point of contact for our rehoming centres, effectively dealing with inbound & outbound calls and emails, and transferring them to a Rehoming Centre, if appropriate. You’ll also be required to handle enquiries and complaints in a timely and efficient manner to agreed standards whilst undertaking administrative duties as necessary.

The successful candidate will have previous experience working in a relevant environment, e.g. Contact Centre or Customer Services with a proven track record of understanding customers’ needs and delivering excellent customer service. You'll be a strong team player, have a professional approach and telephone manner teamed with the ability to work under pressure. In addition, you'll be passionate about the aims and values of Dogs Trust and be able to commit to a rotational working pattern.

At Dogs Trust we value diversity and we're committed to creating an inclusive culture.  We actively encourage applications from people of all backgrounds, abilities and cultures and believe that a diverse workforce will help us to achieve our mission. Should you need any adjustments to the recruitment process, either at application or interview stage, please contact us.

POST    National Ugly Mugs – Digital Admin Assistant

RESPONSIBLE TO  NUM Executive Assistant (Marketing and Communications)

RESPONSIBLE FOR  n/a

SALARY & HOURS OF WORK

Part time – 3 days (22.5 hrs) Per Week (days and hours of work to be agreed)

Term - Fixed Term: 6 month contract with a view to extending this dependant on funding 

Salary: £24,000 (pro rata) - Actual £14,400

Annual Leave Entitlement - 19 days

Pension: Workplace pension contributions of 8% per month will be paid by NUM

LOCATION OF THE POST HOLDER 

The post holder will primarily be working from home, but needs to be able to access the office as and when required in central Manchester.  The post may involve some travel throughout the UK, and occasional work out of office hours.

ABOUT NUM:

National Ugly Mugs (NUM) is a UK-wide safety charity providing victim support and violence prevention services to sex workers, as a means to ensure greater access to justice and protection. We serve sex workers of all genders, backgrounds and modes of work. We offer a digital reporting and alerting mechanism to warn sex workers about dangerous individuals who may target them; online screening tools; and individualised support for those who experience harm from a specialist team of Independent Sexual Violence Advisors (ISVA) and other experts. We value those with lived experience in sex industries and work with them to conduct research, develop education packages to professionals, and participate in policy advocacy to change the conditions that lead to survival sex, gain rights and recognition, and improve the safety of UK-based sex workers. 

 

ROLE SUMMARY:

We are looking for a technologically capable individual who, through effective execution of wide-ranging and multi-faceted duties, will support the remote working NUM team in the day-to-day running of NUM and maintaining our IT systems.  The position is part time (22.5 hrs) and reports to the Executive Assistant (EA). The responsibilities of the role will require you to work closely with other teams across the organisation through digital means to support them in the execution of their duties. Skills in IT, administration, CRM systems and financial administration using Quickbooks are essential to the duties of this role, as is the ability to communicate and organise with a wide range of people using digital means.

QUALIFICATIONS AND EXPERIENCE:

• Understanding of the diversity of sex work, a sensitivity towards the complex issues of violence against sex workers alongside an awareness of sex worker rights and issues. Experiences in and from sex industries is an asset.

• Strong IT skills including the full range of Google suite products; Quickbooks; CAF Donate or other CRM platforms; WordPress; Trello; Mailchimp; Slack; and the full range of social media platforms, alongside a commitment to fully embrace digital and share your knowledge and skills as an integral part of day to day working.

PERSONAL ATTRIBUTES AND STRENGTHS:

• Excellent, sensitive communicator through a range of diverse means and to a variety of audiences;

• willingness to do routine tasks to support the NUM team to meet the charity mission;

• Natural problem-solver with a bias to action and a can do attitude;

• Excellent judgement, poise and professionalism, and ability to represent the charity;

• Able to prioritise tasks, support tasks across work teams and meet deadlines when there are competing interests and time constraints; 

• Detail-oriented and demonstrated ability to multi-tasks;

• Ability to work in teams but can be self-directed and an independent thinker;

• Drive to see what is coming around the next corner and plan for what ifs;

• Ability to understand the importance of confidentiality and maintain this to a high level;

• Flexibility and willingness to take on new tasks when required;

• Confidence working with people from diverse backgrounds;

• Resourceful; able to deliver with limited resources.

DUTIES AND RESPONSIBILITIES:

Organisational Support

• Anticipate, plan and support the NUM team for upcoming meetings, events, and other calendar commitments.

• Support the NUM team in creating and editing documents and presentations.

• Arranging resources for the NUM Team where necessary.

• Managing filing systems of admin documentation.

• Updating the internal IntraNet with documentation, resources and news to share with the team.

• Supporting the Executive Assistant in the execution and management of NUMs social media accounts.

• Provide support in responding to communication for the organisation alongside contacting donors.

• Produce reports in a timely manner from CRM systems such as Quickbooks and CAF donate.

• Provide administrative support for meetings and events.

• Provide monitoring where required to support teams.

• Providing technical support to the team through problem solving and researching information to enable the team to function effectively. 

• Identify training needs and resources to support the NUM team to use technology to its maximum potential.

Financial/Accounts Administration 

Using Quickbooks to administrate the charities finances:

• Inputting payments against set budgets

• Producing monthly reports from Quickbooks

• Reconciling bank statements

• Producing Invoicing

• updating and managing Supplier details

• Managing invoice receipts

IT Support

• Provide general administrative and systems support across NUM systems and digital products.

Additionally, you will be required to provide cover for other administrative roles that support other teams.

Commitment 

If you are passionate about ending all forms of violence against sex workers and support the full decriminalisation of sex work, we would love you to join us.   We expect our staff team to hold true to our core values of compassion, contribution, integrity and inclusion.

How to Apply:

To apply please send your CV (3 pages maximum) and cover letter (4 pages maximum) to rosie[at]nationaluglymugs[dot]org by 5pm on Friday 6th August 2021, or apply through the Charity Jobs website.  Your cover letter should set out why you are interested in the post and demonstrate with specific examples from your experience and qualifications how you are the right person for this role. Please also include 2 references (including your most recent employer) and an indication of when they can be contacted.  We will contact successful applicants by 5pm on Tuesday 10th August 2021 and interviews will take place on Friday 13th August 2021 via Zoom. Please note that if you do not hear from us by 5pm on the 10th August 2021 you have unfortunately been unsuccessful in your application this time.  Due to limited capacity we are not able to make contact with unsuccessful applicants.

Important dates:

• Friday 6th August 2021 @ 5pm - applications close

• Tuesday 10th August 2021 @ 5pm - notification of successful candidates

• Friday 13th August - interviews; please note that this date is non-negotiable

• Monday 16th August - successful candidate informed

Start date for this role is ASAP .

For further information, please visit our website.

We are committed to inclusion and equal opportunities in the workplace and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with and without disabilities. If you have any specific access requirements or any questions in relation to the role please contact:

Rosie Hodsdon

Executive Assistant

rosie[at]nationaluglymugs[dot]org

Normal working days: Monday, Tuesday, Wednesday and Friday

Job Title: Therapy Administrator
Accountable to: Chief Executive
Responsible to: Assistant Head of Operations
Reporting to: IAPT Service Manager
Salary: £18,795.00
Hours: 35 Hours per week (Full time)
Location: Gaddum House and other locations as required

Job Purpose

Working as part of the Gaddum Therapy Administration Team your role will be to undertake all administrative tasks required to ensure the smooth running of the therapy services, including Improving Access to Psychological Therapies (IAPT), Child Bereavement and Palliative Care.

You will also be responsible for ensuring that new referrals are given the earliest appointment; clinical diaries are managed, capturing DNA’s/Cancellations and discharges and ensuring that all administration tasks are completed with a high level of accuracy.

You will demonstrate an appropriate professionalism and empathy towards clients both face to face and over the phone. A keen eye for detail, good  organisational skills and the ability to multi-task is key to the success of this role.

Are you a motivated, calm and efficient person?

If so, we are looking for an Administrator to join our successful and long-established team in Warrington.

As an Administrator you will:

• Be friendly with excellent communication and organisational skills.
• Be competent and familiar with key IT packages and information systems, and work well within an office environment.
• Have an ability to demonstrate a high standard of professionalism, a flexible approach to helping others and an interest in providing excellent customer care.
• Travel to other locations within the North West to assist with meetings and working alongside the Area Manager and Area Admin Manager.
• A driver is required with their own transport. Expenses will be paid.

Full training and an induction are available with excellent on-site support and team work. A driver is required with their own transport. Expenses will be paid.

Benefits of working with Creative Support:

• Free 24/7 counselling and employee support programme,
• Competitive pay and a pension with company contribution and 28 days annual leave,
• Company paid enhanced DBS for all staff,
• A one-off bonus of £100 (subject to taxation) upon passing probation.

Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Silver award. We actively encourage applications from candidates from all backgrounds and cultures.

We expect all applicants to Creative Support to have had at least their first Covid 19 vaccination prior to starting employment with us and to be committed to having the second vaccination within a 3 month period.

Fundraising Administrator

Manchester City Centre – Office Based with occasional home-working

£18,960 (plus contributory pension)

Permanent

We are looking for a driven and enthusiastic individual to join our fundraising team here with us at MAG. You will be the first point of contact for all our supporters and will ensure that donors are thanked appropriately.  This is a fantastic opportunity to support the delivery of fundraising activity in a Nobel Peace-Prize co-recipient international charity. 

Based in our Manchester office, this will be a varied and challenging role where you will  have the opportunity to develop real skills and experience in a fundraising team, enabling you to develop as a fundraising professional. You will be responsible for handling donations from supporters, recording these on our fundraising database and liaising with the Finance Team, as well as other administration to support our fundraising appeals.

You will come from a strong administration background and have a great eye for detail.  You will be an excellent communicator and team player and be able to develop strong relationships with our supporters who enable us to continue carry out of life-saving work Overall, you will be an outgoing team player, pro-active, determined and keen to help MAG achieve its lifesaving work.

In order to set us up for long term success we are open to considering flexible/alternative terms of engagement, as well as a full time employed role. 

Please indicate on your application if you would prefer to hold a full-time role or some other working pattern 

Please note that as part of MAG's commitment to safeguarding, this post is subject to background checks before an offer of employment is confirmed. For more information on MAG’s approach to background checks, please visit our website.

MAG is committed to the principles of diversity, equality and inclusion. If you think you would be suited to one of our roles we would welcome your application regardless of your background. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.

For more information on the role, and details of how to apply, please visit our website by the closing date of 11 August 2021. We do however reserve the right to call candidates sooner due to the urgency of the role.

Please note interviews for this role will be held on Tuesday 17th or 24th August.

Due to the high volume of applications that we receive, we are not able to respond to every application. If you have not heard back from us within 3 weeks of applying, it means that your application has not been successful.

Part-time – 14 hours per week 

NJC SCP 2-3 £ 7424.8 to £7573 actual (based on £18,562 - £18,933 FTE) 

Location - Flexible working 

BHA for Equality wants to recruit an Administrator to assist with the secretariat of the GM Race Equality Panel. 

We have an established track record over the past 30 years of tackling health inequalities and supporting marginalised communities. The Greater Manchester Race Equality Panel is an important development across the region. It allows diverse views to be heard by decision-makers across the GM region. BHA For Equality has been commissioned to help organise and structure this panel, such as arranging meetings, guests, handing minutes and organising events. The Administrator will play a key role in ensuring this happens smoothly. 

If you are passionate about our mission, committed to our values and have experience in Administration, we would love to hear from you. 

CVs will not be accepted, and applicants must be eligible to work in the U.K. 

If you would like to discuss this role, please contact Aydin Djemal. 

The closing date for applications is on midnight on Sunday 15th August 2021. 

Basic Disclosure & Barring Service will be conducted on the successful applicant. 

Creative Support is a national, fast growing not-for-profit organisation providing support to individuals with a wide range of care needs and is committed to providing responsive, person centred care which promotes the independence, wellbeing and social inclusion of the people we support. We are looking for a Recruitment Administrator (Caseloads) to join our friendly, proactive and supportive team based at our Head Office located in Stockport Town Centre - with easy access to transport and shopping links.

You will be responsible for pre-employment checks including references, DBS checks, health screening. You will be part of a highly motivated successful team to ensure we process all new starters efficiently to ensure that candidates may begin their role with Creative Support as soon as possible. You will liaise with Managers and other members of the team to ensure that files are processed as efficiently as possible and that candidates have a good experience throughout the recruitment process. We need individuals to be highly motivated, have excellent communication skills, be organised and able to work to tight deadlines with a can-do attitude.

This would be an excellent opportunity for those who have the right skills and attitude to work for a highly dynamic organisation. You will promote the highest levels of internal and external customer care, positive person-centred values and a respectful, confidential approach. This job will offer great job satisfaction to people who enjoy hard work and achieving great outcomes for our business and our people.

You will be an experienced administrator with a good working knowledge of Microsoft Office (particularly Word & Excel) and a strong attention to detail, though this role would also be a valuable opportunity for a graduate looking to begin a successful career within a not-for-profit organisation.

This is a full time role over five days with occasional weekend shift support for our Out of Hours On-Call desk.

Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Silver award. We actively encourage applications from candidates from all backgrounds and cultures. 

 Support Services Assistant (Travel)
Manchester Affiliated – Remote working and HQ Office-based when required 
£18,960 - £21,480 per annum (plus contributory pension)
Permanent 

We are seeking a Support Services Assistant (Travel) to join our Management Support Team. Your role will be vital in helping colleagues within MAG to manage their travel plans within the UK and overseas, helping to save lives around the world. 

You will be responsible for the provision of a high quality travel booking service to MAG staff worldwide. 

The role will involve providing subject matter expertise for all staff for international travel. A key part to this will be developing effective working relationships with MAG’s appointed Travel Management Company (TMC) and programmes worldwide, providing excellent customer service.

We are looking to hear from people with proven travel administration experience. Above all, you will need to be approachable, flexible, super organised, have a good eye for detail and be ready to work in a busy role, taking pride in your work and striving for perfection. 

Please note that as part of MAG's commitment to safeguarding, this post is subject to background checks before an offer of employment is confirmed. For more information on MAG’s approach to background checks, please visit our website. 

MAG is committed to the principles of diversity, equality and inclusion. If you think you would be suited to one of our roles we would welcome your application regardless of your background. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential. 

For further information, details of how to apply and the application form, please visit our website before the closing date of 15th August 2021. 

Application is by submission of a completed Application Form only.

Due to the high volume of applications that we receive, we are not able to respond to every application. If you have not heard back from us within three weeks of your application, it means that your application has not been successful. 

Learning and Development Assistant

Are you a Learning and Development or People Assistant looking for your next career move? Do you have experience working within an L&D/HR capacity? Would you be interested in working within a close-knit, fast paced team who excel in providing a professional service across the organisation?

Care in Mind have an exciting opportunity for a Learning & People Assistant to join our friendly and professional team based within our Head Office based in Stockport, where you will support the People Service Department by providing support with Learning and Development processes and HR practices.

You will be required to work Monday to Friday over a 30 hour working week, which will involve hybrid working between the Head Office in Stockport and home working.

The closing date for this position is Tuesday 10th August and interviews will be held on Thursday 29th July and Thursday 12th August 2021.

Company Benefits

- £20,344.82 - £22,491.18 per annum (FTE based on 37.5 hours per week)
- 22 days holiday + 8 bank holidays (Rising to 27 days holiday plus bank holidays with length of service)
- Enhanced company pension
- Life Assurance (2 x annual salary)
- Enhanced maternity/paternity leave
- Free on-site parking
- Paid DBS check
- Healthcare Cashplan with costs provided towards dental and optical care and a range of other healthcare treatments and benefits including discounted gym memberships
- Employee Assistance Programme / 24-hour Counselling Service
- Online shopping discounts, free eye tests and various other benefits
- Refer a Friend Scheme (Up to £500 per referral)
- Regular social events and recognition schemes (‘Employee of the year awards’, Summer & Christmas parties)

As a Learning & People Assistant you will:

- To maintain the accuracy of the training matrix systems
- To maintain communication with the people services department on the training status of candidates logging information accurately.
- To ensure that new candidates are booked on induction training within the KPI timeframes
- To maintain candidate engagement whilst going through the onboarding and training process.
- To ensure that all internal employees are booked on mandatory training and for this to be reflected in the matrices
- To arrange all company training sessions with support from the People Coordinator, ensuring the necessary number of sessions are booked throughout the calendar year.
- To attend the location of induction training to be available for candidate queries and to assist the People Services team in taking relevant identity documents and onboarding paperwork.
- To ensure all trainers have relevant equipment and materials to deliver training.
- To ensure that all evaluation forms are submitted to attendees, information collated and analysed.
- To report monthly on training compliance for the Executive Departmental Report, providing narratives for lower compliance and actions to increase this. To report in line with KPI’s to ensure that training is being pushed to Outstanding compliance ratings.
- To manage the Learning and Development inbox and respond to general enquiries from staff, management and external stakeholders.
- To become the point of contact for Training providers and to arrange for staff to undertake apprenticeships.
- To provide administrative support to the People team.
- To support the Recruitment and People Assistant with onboarding and engagement of new staff members and complete onboarding checks in line with the Safer Recruitment Policy.

Requirements of a Learning & People Assistant

- Previous experience of working in an administrative role
- Understanding of HR and Learning and Development processes and procedures
- Experience of working in a HR/Learning and Development department
- Knowledge and experience of HR or Training Management System software
- Experience of dealing with high volumes of data input.
- Attention to detail and high level of accuracy
- Strong IT skills including the use of spreadsheets, databases, email and word processing
- Excellent organisational skills and the ability to prioritise workload
- Strong problem-solving abilities in line with the People Services Competencies.
- Have access to a vehicle for work purposes with the ability to travel to the sites within the Care in Mind portfolio
- An ability to work from home where necessary – Wifi connection, suitable working space.

Desirable Criteria:

- Working towards an L&D or HR qualification
- Previous experience of working in health and social care industry

If you are interested in joining an enthusiastic, motivated business who thrive in developing and rebuilding young people and young adults with complex difficulties then please apply today.

Please note that we do not accept CV’s and the application must be completed in full.

Care in Mind operates a safer recruitment process and as part of this process the successful candidate will be subject to a DBS check.

We are an equal opportunities employer who values diversity and positively encourages applications of all ages from all sections of the community.

We reserve the right to close the advert early, should we appoint a suitable candidate.

Senior Healthcare Support Worker - Eating Disorders

Are you currently a Senior Healthcare Support Worker, or are you looking to move into a more Senior position? Are you interested in a career where you will make a real difference in young people’s lives? Do you understand the daily challenges which young people face? Maybe a career with our client is for you…

Our client provides residential services for young people aged 16-30 years old who have been discharged from psychiatric inpatient stays or may have experienced previous admissions and/or placement breakdowns. The young people they care for often require a high level of support and dynamic approach to risk management in order to support problems they may have with self-harming, behaviour and emotional regulation. Our clients aim is to support the young people using a therapeutic, least restrictive approach to live in a non-secure community setting and to achieve their individual goals in preparation for transition to adult life.

They are excited to announce the opening of their new Residential Eating Disorder Service based in Lostock, Bolton, where they are looking for a kind, caring and empathetic Senior Healthcare Support Workers to join their professional 5-bed service, supporting young people with complex and challenging eating disorders, where you will work closely with their professional multi-disciplinary team towards keeping them safe and progressing with their recovery.

You will be required to work shifts over a 37.5 hour working week, consisting of earlies, lates, sleep ins & nights when required to support the service. Flexibility will be required.

Company Benefits

• Competitive pay (£10.56 p/h + £100 bonus after completing 6-month probation)
• 22 days holiday + 8 bank holidays (Rising to 27 days holiday plus bank holidays with service)
• Excellent Learning and Development opportunities (NVQ Level 3 in Adult Health & Social Care)
• Enhanced company pension
• Life Assurance (2 x annual salary)
• Enhanced maternity/paternity leave
• Paid Induction (Running over 3 days)
• Free on-site parking
• Paid Enhanced DBS check
• Healthcare Cashplan with costs provided towards dental and optical care and a range of other healthcare treatments and benefits including discounted gym memberships
• Access to their 24-hour Wellbeing Support Portal/ Employee Assistance Programme
• Online shopping discounts, free eye tests and various other benefits
• The opportunity for internal promotions & progression
• Refer a Friend Scheme (Up to £500 per referral)
• Regular social events and recognition schemes (‘Employee of the year awards’, Summer & Christmas parties)

Your role as a Senior Healthcare Worker

• To take on the role of Key worker, developing care plans and review plans with young people, carrying out direct and indirect care of young people with complex eating disorders.
• To work in a team, giving the highest standard of care possible to the young people.
• To assist in the co-ordination of shifts, allocating young people, supervision and prioritising care.
• To closely follow individual care plans and support young people including personal care and hygiene, eating, attendance in education etc.
• To develop therapeutic relationships with the young people experiencing eating disorders and work closely with their families and carers communicating effectively to provide ongoing engagement.
• To communicate in a respectful manner, clearly and precisely with young people, staff, parents, and visitors and in a way which is mindful of a supportive attitude to body image.
• To intervene and utilise verbal de-escalation skills to avoid potential escalation of distress to young people.
• To be actively involved in the admission, assessment, implementation and discharge of young people and their care.
• To complete incident forms and provide statements, as necessary.
• To conduct audits, assessments, inventories, risk assessments, including Health & Safety audits and other administrative tasks required for the effective running of the service
• To provide specialist supportive interventions to individuals experiencing eating disorders under the direction of the clinical team.
• To assist in developing and implementing specialist care plan packages. To provide active input in relation to the care, treatment and support of individuals experiencing eating disorders in a way that maintains their dignity.
• To support and prepare meals according to the young person’s dietary care plan.
• To take physical health observations of young people, monitoring and recording as required. To act upon any physical health concerns in relation to the young person based on their care plans, risk management plans and history of eating disorder.
• To Observe and monitor the wellbeing of young people by ensuring that any unusual physical, mental, or emotional occurrences are promptly referred to senior staff and or clinical nurse and documented as appropriate.

Requirements of a Senior Healthcare Worker

• Previous experience of working with young people who have mental health needs
• Have excellent observation and communication skills, as well the ability to build trust and rapport with individuals who have experienced trauma
• Have a non-judgemental approach and the ability to demonstrate unconditional positive regard
• The ability to work in a team, and to think on your feet, remain focused and maintain your composure in difficult situations
• The ability to meet the day to day needs of young people, including providing practical support with daily living activities
• To form and maintain professional working boundaries between staff and service users
• Ability to remain calm in emergencies, supporting others during difficult situations
• Good verbal communication skills and the ability to listen to others
• Good written skills and the ability to write basic reports and record information accurately
• IT Literate (Able to write emails and use Microsoft Office)
• Have an excellent telephone manner, polite, professional and relay accurate information to the manager
• An understanding of the issues around confidentiality
• An understanding of safeguarding

Desirable Criteria

• Full UK Driving Licence
• NVQ Level 2/3 qualification in care or equivalent
• Previous experience working with young people who have mental health needs
• Previous experience working with service users who have eating disorders
• A good understanding of Nutrition

If you are interested in joining an enthusiastic, motivated business who thrive in developing and rebuilding young people and young adults with complex difficulties then please apply today.

Please note that they do not accept CV’s and the application must be completed in full.

To support their commitment as a COVID-19 Secure employer, all of their interviews will be held over video platform.

Our client operates a safer recruitment process and as part of this process the successful candidate will be subject to an enhanced DBS check.

They are an equal opportunities employer who values diversity and positively encourages applications of all ages from all sections of the community.

They reserve the right to close the advert early, should they appoint a suitable candidate.

Ref: 100800

Victim Support is looking to recruit a part time Research Officer, this is a fixed term contract to cover for maternity leave, which is currently anticipated to last 12 months. The role can be home based or in our offices in central London.

The successful candidate will have the opportunity to work as part of a research team, manage and conduct various research activities, analyse results, generate original ideas, and write publications.

Victim Support (VS) is the leading independent charity in England and Wales for people who have been affected by crime and traumatic incidents. Understanding the experience and needs of victims and witnesses of crime is central to the charities' aims and vision. As a Research Officer the successful candidate will have the opportunity to join a highly respected research team who captures the voice of victims and promote evidence based recommendations to improve their access to services, the services available and their experiences of the criminal justice and other systems. To be successful in the role you will need to be a strong team player with relevant experience in qualitative data collection methods with vulnerable people, and to be able to manage research and administrative activities.

VS's in-house research team have extensive experience of producing evidence-based reports on victims' needs and experience: 14 over the past five years. Our past research has also looked on the needs and experience of victims as a whole (see for example: 'Crime and Covid-19: How victims and survivors have been impacted by the pandemic' and 'Understanding Victim of Crime'), as well as focused on specific groups of vulnerable victims, such as victims with mental health problems, children and young People, victims of hate crime and those bereaved by Homicide (see for example Doing Better for Victim with Mental Health Problems in Kent' and 'Living with Loss'). We involve in our research vulnerable victims and those who do not engage with services as well as engage with local practitioners.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under essential and tested area. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Police vetting, Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

Passionate… professional… creative… pro-active…

Do you want to use your skills to make a real difference in the world? Through quality fundraising, Chell Perkins Ltd exists to make a real and lasting impact on the third sector. We want to identify, partner with and nurture the next generation of potential fundraisers to see all charities have access to bespoke, exceptional and affordable fundraising support.

At Chell Perkins, we have been blessed by the charities we have worked with. They have offered us training, sharpened our fundraising skills, challenged us, and invested in our ability to fundraise well: releasing us to help more individuals with deeper support. 

Chell Perkins wishes to pay this kindness forwards through our Junior Fundraiser Training Programme. 

Break into fundraising and make a difference:

If you want to use your skills to help charities, this five-year training programme will teach you everything you need to know about fundraising, while giving you considerable on-the-job training and support. 

How it works:

Year One – Fundraising Officer: You’ll be inducted into an immersive training programme, featuring online/classroom training, self-study and key texts. There is plenty of practical experience with trusts and foundations, event, corporate, individual donor and major donor fundraising. This is all aimed to equip you for your Certificate in Fundraising in Year Two.

Year Two – Fundraising Consultant: This year you will have the opportunity to complete the Institute of Fundraising’s Certificate in Fundraising, fully funded by Chell Perkins. This is the industry-recognised qualification for frontline fundraisers. It provides the theory and principles behind successful fundraising and practical skills to make an immediate impact on fundraising results. With your increased experience and knowledge, you will find yourself taking the lead more with our clients’ trust and foundation, direct mail, capital and event fundraising. 

Year Three/Four – Senior Consultant: By Year Three, you will have experienced fundraising across a diverse range of income streams. This learned experience will now see you assisting Chell Perkins with strategy formation and consultation work throughout the third sector. We will offer some candidates the chance at this stage to enter into a Level 7 qualification either with the Institute of Fundraising or the University of Kent.

Year Five – Principal Consultant/Team Leader: As you continue to sharpen your fundraising toolkit, you will have the choice of working towards becoming a Principal Consultant or a Team Leader. 

• Team Leader – This role will see you managing your own team of fundraisers within the speciality or sector that suits you best. You will be responsible for ensuring all output from your team is of exceptional quality, and producing the best outcomes for the charities we work for. You will help to mentor and train the newer members of staff on your team.
• Principal Consultant – You will now use your skills to lead and partner with your own charity clients. Working with charities over the last four years, you will have built relationships and grown your capacity to support organisations in a variety of ways. Chell Perkins will support you as you transform charities through professional, passionate and pro-active fundraising.

Both roles will be instrumental to ensure that Chell Perkins continues to support charities and make their Vision a Reality.

Why Chell Perkins?

At the end of our Junior Fundraiser Training Programme you will be a fundraising expert, trained in every aspect of the job and capable of fundraising for clients of all shapes and sizes. But there’s much more to the scheme than the nuts and bolts. Although we are biased (of course), the Chell Perkins team are a great bunch of people to work with. We really care about our clients and your future. We want you to become part of the family, and enjoy our supportive and empowering work culture, aimed at enabling you to realise your own potential.

Client mix

Candidates should be aware that at present 70% of our clients come from a Christian background (churches or Christian charities). While it is not an occupational requirement to be Christian, candidates must be happy to write for a faith-based audience.

Residential Support Worker

Hours

37.5 hours per week

Grade

Grade 1, Pt 1

Starting Salary £18,520.00

Location

Bolton

Reports to

Residential Home Manager

Job purpose

Our specialist residential children’s service, Pocket Nook, caters for children and young people with Autism and associated disabilities. We are now looking to recruit a number of residential staff to work in this specialist provision based in Bolton.

About the role

As part of our team, you will work hard to empower our young people, help them break through barriers and experience a range of varied opportunities and activities.

As a Residential Support Worker, you will plan activities for the young people to be involved in, our aim is to give the young people we support the opportunity to experience new and fun adventures and experience a lasting sense of achievement and happiness. We are sensitive to individual needs and pride ourselves of working with all our young people in a unique way.

Residential Support Workers will be actively involved working closely with families and other professionals around the children we support including education staff, healthcare professionals and attending healthcare appointments. You will communicate effectively with parents and carers, be responsible for administration of medication, daily reporting and personal care within morning and evening routines. A number of the young people we support may need assistance with all aspects of personal care, such as bathing and toileting, getting dressed, others require encouragement and support to be able to become more independent.

Importantly, you will provide a fun and nurturing environment at all times and be able to manage challenging situations and behaviour with the support of your internal team and the teams within the wider trust.

About you

You are caring, passionate, positive, professional and supportive – looking to make a real difference in children and young people’s lives?

Experience is preferable but is not essential. What’s more important is the desire for a challenging and rewarding role and a genuine interest in developing your skills through the training we offer. We also ask that you are willing to complete QCF level 3 in caring for young people within a residential setting if you do not already hold this or an equivalent qualification.

As the team provide 24/7 support, you will need to be flexible and willing to work shifts on a rota basis over a day 7 period, due to the nature of this role you will be required to take part in sleep over shifts, these are paid in addition to the 37.5 hours at a rate of £62.64 and are not included in the 37.5 hours advertised.

Candidates with a full, clean driving license are encouraged to apply. You must be over 22 years of age to apply for this role due to the age range of the young people in the service. (These roles are exempt from the Employment Equality (Age) Regulation 2006).

Benefits

You'll get to help the people we support celebrate along the road to a brighter future. And, be part of an incredible team of like-minded peers. Together we work hard, laugh a lot, and support each other. We also have a range of rewards and benefits for our staff:

• 25 days annual leave (plus bank holidays. Pro rated for part time roles) rising to 27 days after 5 years and 30 days after 10 years.
• A company pension plan with 7% employer contribution
• Opportunity to purchase a health plan to claim towards therapy, dental and more
• Unlimited access to our employee assistance programme for advice and support
• Support from mental health first aiders
• Follow your ambitions and progress your career through on-the-job training, apprenticeships and qualifications

Residential Support Worker

Hours

37.5 hours per week

Grade

Grade 1, Pt 1

Starting Salary £18,520.00

Location

Heaton Moor

Reports to

Residential Home Manager

Job purpose

Our residential children’s service in Heaton Moore are looking for an enthusiastic residential social care worker to be a part of their team. As part of our team, you will work hard to empower our young people, help them break through barriers and experience a range of varied opportunities and activities.

About the role

As a Residential Support Worker, you will plan activities for the young people to be involved in, our aim is to give the young people we support the opportunity to experience new and fun adventures and experience a lasting sense of achievement and happiness. We are sensitive to individual needs and pride ourselves of working with all our young people in a unique way.

Residential Support Workers will be actively involved working closely with families and other professionals around the children we support including education staff, healthcare professionals and attending healthcare appointments. You will communicate effectively with parents and carers, be responsible for administration of medication, daily reporting and personal care within morning and evening routines.

Importantly, you will provide a fun and nurturing environment at all times and be able to manage challenging situations and behaviour with the support of your internal team and the teams within the wider trust.

About you

You are caring, passionate, positive, professional and supportive – looking to make a real difference in children and young people’s lives?

Experience is preferable but is not essential. What’s more important is the desire for a challenging and rewarding role and a genuine interest in developing your skills through the training we offer. We also ask that you are willing to complete QCF level 3 in caring for young people within a residential setting if you do not already hold this or an equivalent qualification.

As the team provide 24/7 support, you will need to be flexible and willing to work shifts on a rota basis over a day 7 period, due to the nature of this role you will be required to take part in sleep over shifts, these are paid in addition to the 37.5 hours at a rate of £62.64 and are not included in the 37.5 hours advertised.

Candidates with a full, clean driving license are encouraged to apply. You must be over 22 years of age to apply for this role due to the age range of the young people in the service. (These roles are exempt from the Employment Equality (Age) Regulation 2006).

Benefits

You'll get to help the people we support celebrate along the road to a brighter future. And, be part of an incredible team of like-minded peers. Together we work hard, laugh a lot, and support each other. We also have a range of rewards and benefits for our staff:

• 25 days annual leave (plus bank holidays. Pro rated for part time roles) rising to 27 days after 5 years and 30 days after 10 years.
• A company pension plan with 7% employer contribution
• Opportunity to purchase a health plan to claim towards therapy, dental and more
• Unlimited access to our employee assistance programme for advice and support
• Support from mental health first aiders
• Follow your ambitions and progress your career through on-the-job training, apprenticeships and qualifications