Data Cleansing Administrator

REQ001620

10 months, fixed term

£22,000 - £23,000 per year

London or remote worker

35 Hours per week

We are looking for a Data Cleansing Administrator to join the digital transformation team, during our transition from a legacy to a new database. Reporting to the Data Specialist, you will help to facilitate a smooth data migration by ensuring the source data is accurate, consistent and in a uniform fashion.

The Role

As a Data Cleansing Administrator, you will be responsible for reviewing, collating and manipulating data from multiple sources. Working to deadlines you will need to be able to liaise with internal stakeholders. You will be required to accurately estimate the amount of work needed, track progress and inform the project team of any updates.

You’ll be joining a project which requires collaborative work to complete tasks, where your focus will be primarily on cleaning and moving data from unstructured formats into pre-defined templates ready for migration into the new system.

About you

We are looking for somebody who has experience working with data in databases and spreadsheets, as well as being familiar with accessing files through Sharepoint.

Important skills include having a close attention to detail as well as being organised, flexible and able to prioritise tasks when dealing with conflicting deadlines.

We ask you demonstrate an appreciation of Scope’s values and ambition of achieving Everyday Equality for disabled people.

If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today!

Send your CV and covering letter fully detailing your suitability for this role to us via the link

Close date: 14/02/2021

Disabled candidates

Equality and inclusion are at the heart of our mission and we are committed to creating a diverse and inclusive workplace.

We work hard to ensure that we are making exciting opportunities available to all, and everyone feels valued, heard and respected so that we continue to build a high performance, high engagement culture.

We particularly welcome applications from disabled people, and guarantee interviews to disabled applicants who meet the minimum job criteria. Please let us know in your application if you are applying under the Guaranteed Interview Scheme.

If you would prefer an application form or need any of the job information in a different format such as large print or braille. Please contact us via our website.

Our Values - Pioneering, Courageous, Connected, Open, Fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Scope Benefits

We encourage everyone to bring their whole selves to work and embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including 35 days annual leave in Retail, 27 days plus Bank Holidays working in our Head Office, flexible working (where we can), company pension, excellent training and career development, strong colleague networks across disability, race and LGBTQ+, wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.

Social Care; Administrator Job; substance misuse

Your new company
You will be joining an established organisation which places the service user at the heart of everything they do. This organisation is focused on supporting vulnerable people in the community. This organisation primarily supports service users are whose lives have been held back by a range of social deprivation, poverty and addictions.

Your new role

• The post holder will offer organisational, administrative and clerical services to the team designed to contribute towards its aims and objectives.
• You will manage all controlled drug stationary including the prescription production and distribution within the service.
• You will be expected to take responsibility for personal development, identifying personal training needs and participate in regular supervision and appraisal.

Key Activities:

• To assist in the management of prescription production and changes to scripts in line with Doctors medical review.
• Act as first point of contact within the service, for actions and discussions around prescriptions and controlled stationary.
• To ensure that telephone calls and visits from service users, outside agencies and CGL staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary.
• To ensure effective processing of correspondence / data entry as required.
• To minute take at partnership and clinical meetings as required.
• To collate, monitor and report data/information & statistics as required.

What you'll need to succeed

• Must have worked as a Admin in previous role
• Must have a Hays Enhanced DBS (Hays will process a new DBS if you dont have one)

What you'll get in return

• Weekly pay
• 6 Month contract

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The role

We have a vacancy in the NI Hub for an Administrator working 35 hours per week supporting our Foyle branch. This is a permanent role and you would be joining a dedicated team of Hub staff and volunteers. 

The role is based at our Foyle office and the successful candidate will work 35 hours over 5 days (Monday – Friday)

It is an exciting time to be joining Cruse, as we are in the process of improving our processes and services in line with the Bereaved People First Strategy, to strengthen the support we can offer to our volunteers and to bereaved people, so that we work better together to truly become ‘One Cruse’. 

The post holder will provide administrative support working across the Hub wide area and support our local bereavement services within these areas.

Due to the nature of the role, access to a car is desirable due to the travel between branches/venues throughout NI when required.

Dynamic and rewarding role working in a busy service providing British Sign Language (BSL) Interpreters to Deaf people and organisations such as the NHS (GPs, hospitals, mental health services and out-of-hours services such as A&E), charities, small and large organisations across the private and third sectors. 

Who we are:

Signalise is a co-operative of British Sign Language (BSL) Interpreters and Deaf people as members, who co-own and co-run the business, delivering expert interpreting services that involve our users. We rely on technology to provide a better service to all users of the service and are pushing for change that benefits all users of services, especially Deaf users.

As a relatively new organisation, we are growing fast and need a dynamic, flexible, professional and hard-working individual with a commitment to equality and social values to join our friendly and growing team.

The role:

You will work closely with our Communication Services Team Leader to provide a high quality and efficient service, booking British Sign Language (BSL) Interpreters and other communication professionals for Deaf people and organisations. You will help the business to achieve agreed targets whilst working to the co-operative’s ethos. 

Main duties will include:

• Dealing with phone calls, texts and emails from customers / professionals 

• Booking in interpreters and other communication professionals for Deaf people for NHS bookings or for other work such as conferences, meetings, training courses, universities and at other organisations

• Resolving issues such as cancellations, reallocating professionals, emergency bookings (e.g. A&E)

• Working out and sending quotes

• Liaising with interpreters and other communication professionals for Deaf people 

• Supporting business development 

Person specification:

Essential: 

• Excellent customer service skills and comfortable in a client-facing role

• Strong organisational skills and attention to detail

• Ability to meet strict deadlines and follow contractual service levels

• Ability to deal with emergencies and changing priorities

• Ability to work in a busy and fast-paced environment

• Excellent IT skills with good knowledge of Word and Excel, with the ability to learn how to use a CRM, dashboards and other applications

• Excellent communication skills (written and verbal)

• Ability to follow processes and develop these where needed

• Problem solving skills and the ability to think creatively

• Ability to work autonomously, yet with full support from management

Desirable: 

• Knowledge of BSL interpreting and other communication support provisions e.g. lip speaker, deafblind interpreting communication support

• BSL skills

• Understanding of Deaf community members communication needs

• Understanding of Deaf culture

Benefits:

• 31 days holidays per annum (32 days in 2022, normally 31 per annum)

• Extra day off for your birthday

• Employer and employee contributory pension 

• Flexible working providing core hours are covered

• Membership of the co-op 

• Any work done in on-call hours can be taken as paid time at the hourly rate or as TOIL

Further information:

Salary: £20-24k per annum (full time equivalent) depending on experience (plus London weighting if applicable). 

Hours: 37.5 hours Monday - Friday. Or part time for 3 days or more per week.

The service is 24/7 with core service hours of 08:00 - 18:30. 

You will be required to cover the on-call rota days (approximately 1 weekend in 4, plus 2 evenings per week. There is some flexibility providing core service hours are covered.

Location: Home based with opportunity for face-to-face meetings. You could be based anywhere in the UK. Must have a quiet, private space from which to work.

We are keen to receive applications from members of the Deaf community. Please let us know if you require any reasonable adjustments.

Must have the right to work and be based in the UK. 

The Administrator / Co-ordinator (Corporate Development and Engagement) will be responsible for managing all administrative aspects of the BCS’s corporate development activity, including support for:

•  the BCS’s principal partnership arrangements with industry organisations
• international activities and plans
• existing international contracts and activities 
• potential/new international activities and
• the monthly Corporate Development Working Group.

We are seeking a capable administrator who has excellent organisational and time-management skills and lots of initiative. Strong interpersonal and relationship management skills, flexibility and a ‘can-do’ attitude are key. The post holder will have first-rate communication skills and will be a self-starter keen to support these key strategic work-streams.  Relevant experience of managing similar corporate partnerships is not essential but would be an asset.

The post holder will work closely with the CEO, the Vice-President for Corporate Finance and Development, officers and senior managers of the society and the Chair of the Education Committee, as well as our strategic partners. 

About Brook

Brook has been commissioned by the Probation Service and Capita to deliver a full range of safeguarding training to Probation Service staff which include discrete training offers on safeguarding adults, young people and domestic violence.  We will deliver our training to a minimum of 16,000 Probation Service staff across England and Wales.

Brook is the UK’s leading provider of young people’s sexual health and wellbeing services.

Our services provide free and confidential information, counselling and support to help young people make positive, healthy lifestyle choices to improve their wellbeing.

Our education work supports young people’s emotional development and teaches core life skills and our training for professionals improves their experience of health and education.

About this position

You will play a key role in supporting the Probation Service contract ensuring that all enquiries and booking concerns are responded to in a timely and efficient way.  You will work as a pivotal member of the team and provide cover for other admin assistants as required.

You will provide support for the Senior Service Manager to ensure contract delivery, including performance monitoring and preparation of internal and external reports. Essential to this role is accurately recording data on different platforms (training will be provided).

About you

You will have previously provided admin support and have experience of creating reports and performance monitoring information. You will also have experience of working with sensitive and confidential information. You will be able to work collaboratively with internal and external stakeholders and partners.

You will have excellent organisational skills, communication skills, great attention to detail and be able to manage a complex and busy workload.  You will have the ability to make decisions, work autonomously and to tight deadlines.

In return for your expertise, enterprise, initiative and drive, we can offer a truly supportive environment and genuinely interesting work within a charity that has a proud history and an exciting future.

Your application

To apply for this role, complete the application form on the Brook website by 14 February 2022. It should outline why you are a suitable candidate and your reasons for applying.

Please note - this role requires successful candidates to undergo an Advanced Level 2 vetting process (mandated by the Probation Service for access to the MyLearning platform ). This role also requires an enhanced DBS check.

Candidates must be able to provide paperwork demonstrating their right to work in the UK. 

For more information on what it means to work for Brook, please read the ‘Working for Brook’ document on our Current Vacancies page, where you will also find the application form.

Brook are an equal opportunities employer, and we welcome applications from all sections of the community.

Please note: internal applicants with live sanctions or performance improvement plans in place will not be considered for this role.

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to submit your application as soon as possible.

Due to the high number of applications for this post, it will not be possible to respond to every application. If you have not been contacted within 4 weeks, then you have not been shortlisted for this role. Thank you for your interest in working for Brook.

The Receptionist/Administrator is a client facing role, and will often be the first point of contact a person has with our organisation over the phone, in person or by email. The Receptionist/Administrator will be dealing with a variety of enquiries and will assist with general administration tasks.

MAIN DUTIES:

Reception

• To provide a first point of contact for all incoming calls, ensuring they are answered in a timely and professional manner
• To deal with enquiries if able to, or take comprehensive messages and pass on the messages appropriately
• To ensure that all emails received into our [email protected] email address are dealt with promptly and appropriately, or forwarded to the correct member of staff
• To greet visitors into a friendly, professional environment
• To ensure that relevant and up to date information and literature is available in the reception area
• To oversee online room bookings and calendars
• To ensure the ground floor rooms of our head office are tidy and well presented
• To carry out allocated health and safety checks for the building
• To sort and distribute post

Administration

• To book clients onto activities and courses, and liaise with tutors
• To assist with processing new referrals and ensure these are dealt with within the time required
• To update admin documents
• To assist with our monthly newsletter
• To provide general administrative support to members of staff, which will include photocopying, printing and using our database and administrative systems, ensuring that confidentiality is maintained at all times

This is not an exhaustive list of the duties that may need to be undertaken. It may be necessary to undertake other duties in order to fulfil the objectives of the charity.

Person Specification

Qualifications and experience

Essential:

• Have a minimum of 5 GCSE’s, including English and Maths being grade 5 or above
• Proven experience of working in a customer facing role

Desirable:

• Experience of working within the health & social care sector (preferably with mental health)

Knowledge and skills

Essential: 

• Highly developed communication skills (oral and written) including a professional telephone manner
• Helpful, calm, caring, professional and positive attitude
• Ability to work on own initiative as well as part of the team
• Excellent organisational skills and attention to detail
• Have a ‘can-do’ attitude
• Flexible attitude to work and willingness to support colleagues
• Ability to prioritise work effectively
• Understand confidentiality, consent, and GDPR
• Have good work ethic

Information Technology

Essential:

• Proficient in Microsoft Word, use of email, Outlook and Excel

About Our Charity

Mary Frances Trust (MFT) is a leading mental health and emotional wellbeing charity for adults in Surrey.  Since 1994, we support people for as long as they need, inspiring them to find ways to restore and maintain their mental wellbeing. We work hard to challenge mental health stigma and promote emotional self-care.

Our Mission

Our mission is to:

Work alongside people experiencing any kind of emotional or mental health issues for as long as they need and to inspire them to develop the skills that will help them to restore and/or maintain their emotional wellbeing.

Involve people with experience of mental health at every level of the organisation so they can help us design, deliver, monitor, and review our services to ensure they respond to their changing needs.

Consistently challenge stigma attached to mental illness and raise awareness of the importance for everyone to look after their mental wellbeing.

Lead and co-ordinate the development and delivery of first-class, voluntary mental health services in Surrey.

Maintain sufficient funding streams to be able to provide person-centred services to people experiencing any kind of emotional or mental issues.

About Morley College London

Established in 1889, and with our roots stretching back even further, Morley College London is one of the country's oldest and largest specialist providers of adult education. We provide long-term, sustainable and affordable programmes of lifelong learning across three centres – North Kensington, Chelsea and Waterloo – including 16-19 provision at North Kensington and Chelsea.

As one of only nine Specialist Designated Institutions (SDIs) in the UK, we serve more than 17,000 students through a coherent, student-centred course offer, underpinned by our mission to empower individuals and strengthen communities through education in Arts, Culture and Applied Sciences. Whether studying for personal development and well-being, to gain essential skills (English, Maths, IT), to access higher education, or for career development or change, our vision is for ambitions to be inspired and achieved through learning.

Following Morley College’s merger with Kensington and Chelsea College in February 2020, the College is reshaping its curriculum and professional service teams to facilitate an ambitious plan for development and growth. As the UK looks to a post-COVID recovery, Morley College London is more determined than ever before to support Londoners to learn, and so we’re looking for applications from talented individuals with energy and enthusiasm.

About the role

It’s an exciting time to join Morley’s People Operations Team. We are transforming from a traditional HR services function to People Operations, enabling our colleagues to deliver our vision of being a leading London college where learning together excites ambition and enables achievement.

As part of that transformation, we need two experienced HR Administrators to support and promote the improvement of performance and effectiveness of the College through people centered, human resource management practices.

You will be assisting the HR team in providing a professional HR service by providing high quality administrative support for all People Operations related processes including:

• To act as a first point of contact for all queries, including those received by email, through “Ask HR”, face to face and by telephone ensuring that all internal and external customers’ are dealt with promptly, professionally and given accurate information. Then to pass more complex queries to advisers and business partners as appropriate and meeting service standard response times. 
• Respond to straightforward policy and process queries, providing appropriate advice and guidance in line with Morley policy, ensuring that urgent items are prioritised and that any issues are highlighted and resolved as quickly as possible; escalate to the HR Manager.
• To ensure hard and soft records are appropriately filed, accurate and kept up to date particularly in relation to recruitment and onboarding, pre employment checks, qualifications, staff development, payroll, change management and leavers.
• Using this information, to maintain the Single Central Record (SCR)

You should hold a Level 3 CIPD Diploma and possess up to date knowledge and understanding of HR best practice with a good understanding of employment law. Experience of using Access, the College’s HRIS System.

You must possess a high level of accuracy and attention to detail, as well as excellent communication, numerical and inter-personal skills. It is also essential that you are well organised and able to prioritise and schedule your work to meet key deadlines.

Benefits of working for Morley College London

The College offers a number of benefits to its staff including:

Benefits to support your wellbeing:

• Generous holiday entitlement of at least 30 days annual leave plus bank holidays, with a pro-rata entitlement for part time staff. (Holiday entitlement is dependent on type of contract)
• Access to College facilities including a subsidised refectory, staff room, library and access to a programme of exhibitions, performances and lectures that take place throughout the year.
• A range of family friendly policies and procedures.
• Access to an online Wellbeing Centre providing a host of resources to support your physical, mental and financial wellbeing.
• An Employee Assistance Programme that provides access to 24h confidential counselling to support yourself and immediate family.

Benefits to support you financially

• Access to defined benefits contributory pension scheme (Local Government Pension Scheme).
• A 75% staff discount on Morley courses.
• Access to hundreds of retail discounts from supermarkets and high street retailers both in store and online.
• Access to discounted rates to shops, businesses and services in the local area.
• Interest free season ticket loans.
• Interest free loans to purchase a bicycle and equipment to cycle to work. We also offer the “Cycle to Work” Scheme which is a scheme which allows you to “hire” a bike from the College and pay back through your salary to make tax savings of 32% or 42%.
• Free access to Microsoft Office software for home use, and discounted rates on other software.

If you are interested in applying for this role, please see the information below.

Safety Unit IDVA Projects Administrator – Maternity Cover

Hours of Work:         37 hours

Salary:   £20,092

Responsible to: MARAC IDVA Manager

Job purpose:

• To support BSWA’s IDVA Service (MARAC and Courts IDVAs) by providing administrative support, processing referrals, dealing with telephone enquiries, liaising with other agencies and managing a data base allocations system.

Duties and Responsibilities

Administration:

• Undertake administration around work with service users sensitively, confidentially and in a timely manner. 
• Ensure all adequate checks on incoming referrals and registration on to BSWA database system done quickly and effectively. 
• Ensure that all information received is treated in the strictest confidence, and that all such information is regulated and controlled in a similar manner
• Ensure checks around bail applications are done daily.
• Process all BSWA’s identified MARAC referrals to the MARAC Coordination team.
• Provide effective administrative support to project staff and managers as and when required.
• Assist with monitoring and data collection and inputting and producing statistical reports as required.
• Provide administrative support with photocopying, filing, scanning, letter writing, typing reports etc
• Service meetings as required, including planning and preparation, taking minutes and typing up notes, etc
• Contribute to the effective working of IDVA service as required

Office Systems:

• Ensure telephone and email enquiries are answered, managed, distributed and responded to where necessary
• Organise and maintain the Services’ filing database systems, referral system and allocations system. 
• Work within BSWA’s administrative and financial systems and provide support where required.
• Ensure BSWA complies with data protection standards and registrations.

Communication:

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, services, staff, volunteers and service users by:
  1. Maintaining BSWA communication records
  2. Following safety procedures
  3. Attending team and other meetings
• To attend support and supervision sessions with your line manager.
• To identify and attend training relevant to the post in agreement with your line manager.
• To develop professional working relationships internally and with external agencies.

General:

• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA.
• To work within BSWA’s framework for equal opportunities and anti-discriminatory practice and offer an equal service to all women, children and young people regardless of age, class, culture, language, race, religion and sexual orientation
• To maintain the confidentiality of women and children using the service and in all matters relating to the organisations.
• To work within BSWA, and local multi-agency adult and child safeguarding procedures.
• To maintain an awareness of the issues surrounding domestic violence on a national and local level
• To work within the principles and standards of Birmingham DV Standards and support Birmingham Domestic Abuse Strategy
• To ensure the efficient use of resources at all times
• To undertake any other duties required by BSWA, which may arise incidentally, develop, or be assigned commensurate with the post

These posts are subject to a 6% pension contribution.  Women only need apply.  These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010). 

BSWA operates within Safer Recruitment good practice guidelines. Please note all successful candidates will be subject to a Disclosure & Barring Service Check before commencing their employment.

BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application.

Hours   37.5 hours, worked over 5 days

Salary£18,520.00

Location   Cheadle - Therapy & Specialist Support

Reports toHead of Therapy

We are seeking to recruit a Clinical Services Administrator to support our Therapy & Specialist Support (TSS) team to provide a high quality and efficient service to families, young people, professionals and colleagues working in a range of settings and services both within and external to the Trust.

You will join an established team of office-based colleagues as a key member of our TSS team - including Speech & Language Therapy, Occupational Therapy, Sleep Services, PBS and Psychology, providing support as required.

Key responsibilities include but are not exhaustive;

• Work closely with the TSS Head of Therapy Services to establish integrated and effectively communication between Therapy and Specialist Support and other departments within the Together Trust.
• Attend and participate in staff meetings, supervision, and training and appraisals as agreed with the Head of Therapy.
• Be the first point of contact (telephone or email) for families and professionals seeking support from the service.
• Liaise with parents, carers and professionals by telephone and other means.
• Give advice to parents/professionals on appropriate support services.
• Book parents onto sleep workshops, invite parents to attend monthly coffee mornings and providing supportive listening.
• Network with potential service users and commissioners to positively promote engagement with Together Trust services.  This may include liaising with school SENCO’s and GP practices.

About you

The ideal candidate should have:

• Qualifications – we are seeking someone who is educated to minimum A Level and/or NVQ Level 3 with very good literacy and numeracy skills.
• Knowledge or understanding of Autism Spectrum Conditions (ASC) and the impact that ASC may have on young people and their family.
• Be flexible in their approach and be able to work independently using their initiative to undertake tasks which may not be explicit within the job description.
• Excellent communication and interpersonal skills, with excellent telephone manner being courteous and professional.
• Proficiency in Microsoft Office and other IT systems including databases.
• Ability to work independently demonstrating initiative and proactivity and to work alone in an organised and methodical manner.

Help us make a change to young people with learning disabilities and Autism Spectrum Conditions.

Please read the full job description to find out more about this interesting position

Are you ready to join a growing, dynamic team and change lives for the better?

Headway Cambridgeshire is looking for a highly motivated, adaptable professional to join our team providing specialist services to people with a brain injury. We provide excellent training and development opportunities within an energetic and creative organisation.

The Administrator will be responsible for ensuring the provision of administrative and financial support to assist in the effective management of Headway Cambridgeshire services.

The ideal candidate will have demonstrable experience of administrative work including updating and maintaining electronic records to ensure accurate and timely data quality, and the production of regular and ad hoc reports.

We are recruiting this role for an initial interim period of 3 months with an immediate start. The role will be based at our Peterborough site and the hours of work are negotiable.

Role: Fundraising Administrator Hours: 37.5 per week Monday to Friday

Contract: Full time, Permanent Salary: £18,500 - £19,500

Holiday: 25 days per year plus Bank Holidays

Based: SAS Headquarters Overlooking the sea, Wheal Kitty Workshops, St Agnes, Cornwall

Probationary Period: 3 months Benefits: An additional 1-day holiday per year accrued after each full year of service, up to 3 years. Flexitime policy. Incredible ocean location.

Reports to: Head of Mass Giving

About Us

Surfers Against Sewage is a national marine conservation and campaigning charity that inspires, unites and empowers communities to take action to protect oceans, beaches, waves and wildlife. Our mission is simple: to Create Ocean Activists everywhere. We’re dedicated to protecting the ocean and we won’t stop until it’s completely clean, safe and protected for everyone, forever. From our headquarters in St Agnes, Cornwall, we protect beaches, monitor water quality, organise beach cleans, run educational talks, lobby government and industry, report pollution and campaign for the conservation and protection of our ocean.

Our vision is simple… Thriving ocean, thriving people. This simple phrase captures everything that matters to us, not just in SAS, but humankind. It’s a mantra, a motto, a rallying cry to drive us on, with a huge collective goal to help tilt our delicate planet back on its axis. This sounds huge, but when you love what you do, and work as one, that future draws ever nearer. We value: Openness, Dynamism, Authenticity and Creativity

Who we are looking for:

Do you have strong administrative skills and customer service experience, with a genuine enthusiasm for building relationships with people? We’re looking for an experienced and organised administrator to join our growing Fundraising Team to support our vital work to raise funds to save the ocean. This is a fantastic opportunity to join our skilled team and gain invaluable experience supporting a broad range of Fundraising streams, from mass marketing to community, business and institutional funding. The Fundraising Administrator will be responsible for delivering excellent supporter care, providing high quality responses to enquiries and for the accurate recording of supporter and donation data on our charity database. The role will ultimately support and facilitate relationships with our donors and fundraisers and contribute to the growth of income. Not only will the role provide administrative support to the Fundraising Team, but will also communicate with donors and provide support to individuals undertaking sponsored fundraising activities.

What you’ll be doing

Your key responsibilities will include:

• Delivering excellent supporter care by providing high quality, timely responses to all donor, member and fundraiser enquiries and maintaining accurate records of communications

• Responding to all enquiries from the public about fundraising activities in a friendly, personable and timely manner

• Working closely with the Database Officer on processing donations, direct debit administration and Gift Aid claims on a rolling basis

• Supporting the Database Officer with general data maintenance, data entry and administration

• Administering member cancellations, communication opt-outs and complaints

• Maintaining contact details on donor records to ensure they’re accurate and up to date

• Helping with the preparation of donor data for large scale communications, financial processes and importing to database, ensuring high quality and accurate data

• Working closely with the Community Fundraising Officer, implement community fundraising stewardship processes, build relationships with fundraisers and support them to maximise their fundraising

• Sending out fundraising t-shirts and resources and welcome emails for new fundraisers

• Maintaining project management tools to schedule and coordinate fundraiser relationship management and stewardship

• Interacting with fundraisers on social media platforms

• Managing stock levels of Mass Giving communications materials in collaboration with Individual Giving Officer

• Assembling, packing and posting out member Welcome Packs and thanking communications on a weekly basis

• Receiving and processing incoming postal donations and carrying out associated administration

• Supporting the Operations Officer with answering the main office phone line and either dealing with or delegating enquiries to the appropriate member of the team

• Supporting with Corporate Partnerships administration and communications

• Providing general support for the Fundraising Team as required

• Staying up to date with SAS latest campaigns, projects and fundraising tactics to be able to speak knowledgably about all aspects of our work with supporters.

• Carrying out any other duties within the scope, spirit and purpose of the role as requested by your line manager or any other member of the SAS team

What you’ll be able to demonstrate

We’re looking for a proactive, organised individual with an eye for detail, customer care/service and administrative experience in a team setting. You will have an aptitude for customer service with outstanding communication skills and a genuine enthusiasm for helping people. You will also need to have strong IT and organisational skills, with the ability to prioritise a varied workload. Above all, you’ll be a team player, with a passion for providing high quality supporter care and the desire to work in a high performing team.

Essential:

• Fully IT literate with experience of working with Microsoft Office programmes, particularly Excel and Word

• Ability to perform administrative and process-based tasks with a high degree of accuracy

• Excellent interpersonal and customer care skills with a friendly and warm telephone manner and ability to build rapport quickly

• Experience of communicating with customers or supporters on the phone and in writing

• Highly organised, with good planning and prioritisation skills

• Ability to work in a team towards multiple deadlines

• Ability to take initiative to solve problems

• Strong attention to detail

• Strong numeracy skills

• Ability to use Excel data manipulation and formatting functions

• Ability to learn quickly and adapt to team needs

• Inspired by SAS’s mission and vision

• Full, clean UK driving licence

Desirable:

• Experience of using a customer or charity database (CRM)

• Administrative experience in a charity setting

• Experience of using Project Management software

• Knowledge of Direct Debits and Gift Aid – but training will be provided

• Knowledge of the Data Protection Act and GDPR – but training will be provided

How to apply: To apply, please send us your CV and covering letter explaining why you want the role, how your skills and experience meet the requirements and what you can bring to the team.

Closing date: Midnight, Mon 31st January 2022

Interview date: Interviews expected to be held during the second week of February Surfers Against Sewage values diversity and is committed to equality of opportunity and welcomes applications from all sections of the community.

RECEPTIONIST / ADMINISTRATION, PROPERTY SERVICES, NOTTINGHAM, PERMANENT, 37 HPW, FRWK03 £17,189 - £18,661

Are you happy working in a fast-moving environment, relating to people with a wide range of concerns, treating them with respect and compassion, and helping them to get the support they need to make the best of their lives?

Framework is looking for a suitably experienced receptionist for its Nottingham Central Office. You will be providing first-line contact for everyone visiting.

This will include greeting staff and all visitors, receiving and transferring calls to different services, room bookings, ensuring the security of the building is maintained, adhering to GDPR protocol at all times.

If you have good administrative skills, IT skills and the ability to stay calm under pressure, then we would like to hear from you.

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

To protect the health & wellbeing of those receiving support from Framework, colleagues and the wider community, any job offer is conditional upon the prospective post-holder having been vaccinated against Covid-19, or agreeing to do so during the first six months in the post, except where such a requirement would be unreasonable in the circumstances.

98% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application.

NO AGENCIES PLEASE

Looking to gain hands-on experience in the charity sector?

Driven to support people seeking asylum who’ve survived cruelty or human trafficking?

Then the Helen Bamber Foundation’s Kickstart Programme is for you!

This role involves…

• Contributing to the recruitment, induction, and development of volunteers.

• Supporting with the accurate monitoring and evaluation of volunteering at HBF.

• Working with volunteers to build opportunities for social engagement across the team.

We are looking for someone who is…

• Methodical

• Friendly

• Organised

• Creative

You will be a good fit for this role if you enjoy…

• Building relationships and understanding what makes people tick.

• Creating and implementing systems and processes.

• Seeing and supporting people to take on new challenges and grow.

We are an equal opportunities and Living Wage employer. We are committed recruiting diverse candidates as we are keen for our team to reflect the communities we serve and the wider community we work in. We particularly welcome BAME applicants and applicants with lived experience of claiming asylum.

We encourage applicants to consider caring responsibilities, volunteering, and other non-paid experiences in addition to traditional work experience when making their application.

Background

The Helen Bamber Foundation (HBF) is a pioneering Human Rights charity supporting refugees and asylum seekers who are the survivors of extreme human cruelty. The people we work with have been subjected to atrocities including state-sponsored torture, human trafficking, religious and political persecution, forced labour, sexual exploitation, and gender-based and ‘honour-based’ violence. Recognising the complexity of each client’s suffering and needs, HBF offers specialist services within a Model of Integrated Care encompassing: therapy; medical advice; legal protection; counter-trafficking support; housing and welfare advice; and community and integration.

HBF exists to ensure that all survivors of trafficking and torture are free, safe, physically and mentally healthy, are protected from re-victimisation, detention and poverty, and have the ability and agency to integrate in and contribute to the communities around them. HBF uses its unique expertise to drive change and improve practice and policy for all survivors.

HBF’s Kickstart programme

The DWP’s Kickstart programme has enabled HBF to create five Administrator roles: 6-month placements for 25 hours a week, paid at the London Living Wage, with a comprehensive package of learning and development support alongside the day-to-day professional development you will get through carrying out tasks in your team.

Approximately 6-9 hours each week will be dedicated to your professional development. The employability support for our Kickstarters includes:

• Weekly 1-2-1 support with an experienced line manager
• Weekly peer coaching with other Kickstarters
• Daily learning journal to reflect on personal development
• Weekly group project working together with other Kickstarters
• Weekly facilitated group reflection sessions with other Kickstarters
• Monthly 1-2-1 development sessions with the Kickstart programme manager
• Fortnightly training sessions on various topics, including goal setting and job hunting

All HBF Kickstart placements are predominantly administrative, with no pre-requisite training or expertise required to carry out the roles. Depending on progress and individual interests, we will also provide role-specific training to begin to involve you in more specialised or complicated areas of work within your team.

HBF Kickstart roles will involve a range of tasks, activities and responsibilities, with certain roles involving some managed exposure to highly sensitive and traumatic content. Where this happens, it will be guided by an experienced staff member line managing the Kickstarter, but in these roles, it is important that Kickstarters are prepared for and feel comfortable with this element of the work.

How to apply

All applicants for a Kickstart job at HBF must meet the Kickstart programme criteria (16–24-year-olds on Universal Credit) and be referred to us by their Job Centre work coach. We cannot accept applications from individuals without the right to work in the UK.

The deadline for applications is Monday 14th February at 9am and interviews are scheduled for Monday 21st - Monday 28th February. The successful candidate will start on Tuesday 22th March 2022. All offers of employment will be subject to a DBS criminal record check at Basic level.

For more details about the role and its responsbilities, please refer to the attached job description.