Administrator Support Worker Jobs in Belfast
POST
Victim Support Casework Coordinator
RESPONSIBLE TO
ISVA: Manager of Support Services
RESPONSIBLE FOR
Victim Support Casework Team
SALARY & HOURS OF WORK
Salary: £31,000 FTE, £24,800 pro-rata
This is a 0.8 per week post. Specific days to be agreed on appointment. NUM are open to discussions around flexible working patterns to ensure a positive work/life balance. Operational hours are Monday-Friday 9am-5pm
Holidays: Annual leave entitlement is 31 days FTE including public and bank holidays. This will be pro-rata for your contracted hours.
LOCATION OF THE POST HOLDER
You will be remote working and will be provided with the equipment and tools required to deliver this work. You will need a secure environment and access to a stable internet connection. You may be occasionally required to travel to the NUM head office at Unit 209, 46-50 Oldham St, Manchester, M4 1LE but all your costs will be covered by NUM. On Occasion, you will be required to travel anywhere within the United Kingdom but shall not be required to work outside the United Kingdom for any continuous period of more than one month.
About NUM:
National Ugly Mugs (NUM) is an award-winning charity with a mission to ‘end all forms of violence against sex workers.’ NUM provides a mechanism for sex industry workers to report crimes and harm they experience and share this information within their communities to warn others of potentially dangerous individuals and situations.
We have a dedicated casework team of industry experts who support sex workers to further access criminal justice remedies and other services as determined by victims/survivors to cope and recover from crimes they experience in the ways they choose. We also host a range of other projects in racial justice, mental health, drop-in support (Scotland), and vocational exploration.
ROLE AND RESPONSIBILITIES
The casework team is at the heart of NUM. We provide vital support from assistance through the criminal justice journey to essential emergency financial support. We are looking for a coordinator to lead our casework team. If you are driven, have a keen eye for detail, can effectively motivate others in a demanding and emotive area of work with the ability to support people in an empathetic and trauma informed way then this could be the role for you.
This role will specifically focus on the day-to-day running of the casework team alongside carrying your own caseload. The work involves utilising and monitoring our digital platform and CMS maintaining and monitoring the documentation of cases and coordinating responses to ensure sex workers received the high standard of support they deserve, to prevent and recover from violence as well as seek justice and recourse. The Victim Support Casework Coordinator is responsible for maintaining high standards for all digital, individualised and in-person support provided by the case work team. All responsibilities can be grouped under five umbrella categories. The successful candidate will evidence suitability for the role based on the strength areas below:
1) Management: Manage the operations and administration associated with victim and vocational support case work.
2) Leadership: Lead and motivate the team of national case workers towards service excellence. The best leaders can also be led. The successful candidate will value the lived and learned experiences on the case work team and ensure that everyone works to their strengths, and strives for the best outcomes for sex workers.
3) High Standards: Support good performance and quality outcomes for sex workers.
4) Creative and Innovative: Ability to strategise and problem-solve. Sex workers experience forms of violence before and after accessing support. At NUM, our principle of 'Sex Workers First' means that we work with them to achieve the outcomes that they desire. Sex workers are in control of their healing and recovery, and it will be the successful candidate's job to ensure that lives are improved as a result of contact with NUM.
5) Wellbeing Focused: Provide care for the health, safety and welfare of the case work team and the sex workers we serve.
Day-to-day team tasks include, but are not limited to the following.
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Managing your own caseload, providing individualised support to sex workers alongside your leadership role ensuring that sex workers are put at the forefront of all services offered. Maintaining our high standard of support.
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Continued monitoring and development of the NUM platform backend functions to find efficiencies and boost productivity. Develop and update Standard Operating Procedures (SOPs) based on new policies and service priorities, new platforms/ procedures, and new innovations or services.
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Problem-solving to ensure the smooth and efficient operations of the casework team eg, Managing resource and rota’s including leave and absences, Delegation of task where appropriate to the casework team
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Audit overview and quarterly reporting to Manager of support services with responsibility for data management and the production of case studies.
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External communications with practitioners to ensure best practice of utilising NUM service, promoting NUM membership where possible and attending external meetings as a NUM representative where required.
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Host or contribute to the ongoing meetings of the National ISVA/SWISVA forum and continue to foster useful and productive spaces for SWISVAs (specialist sex work ISVA’s) throughout the UK to share experiences, insights towards delivering quality support services to sex workers with maintaining high service standards and prioritising self-care.
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Deliver weekly operations meetings, keep them short and concise to discuss operational updates NUM wide/ internal. Discuss any issues of take aways with the Manager of support services
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Communicate with other work streams and projects at NUM through coordinators meetings and share changes in process from the CEO and management team.
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Leading 1-2-1 check-ins and appraisals with staff, acknowledging individual and team success in appropriate ways, Motivating the team and Resolving conflict and managing team dynamics (with support where needed)
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Onboard new members of the team
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Cover some duties when the Manager of Support Services is out of office
PERSON SPECIFICATION
Essential Skills and Experience
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Demonstrable casework skills, with experience in delivering advice, information, emotional and practical support and advocacy in partnership with health, wellbeing and criminal justice outcomes for individuals who may have experienced traumatic events.
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Experience managing a team, providing line management support, and managing rotas and team resources.
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Experience of dealing with internal and external complaints and having difficult conversations.
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An understanding of coordination responsibilities and the requirements of middle management in a fast-paced and ever-changing environment.
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Qualified ISVA or relevant casework support experience.
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Strong interpersonal skills and an ability to work with multiple partners on complex cases.
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Excellent administrative and organisation skills, able to manage both your own and other peoples workloads effectively.
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An understanding of Equal Opportunities, the diversity of sex workers and the impact of criminalisation, stigma, and marginalisation on sex workers and a team comprising those with lived experience.
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Effective communication skills and the ability to deliver training, guidance, advice and support to a diverse range of stakeholders to promote best practice in relation to supporting sex workers when they’re victims of crime.
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Experience of using online communication tools, CMS, google workspace, MS suite, slack and other digital platforms to maximise efficiency and productivity of your own casework and that of the casework team.
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Strong empathic and active listening skills.
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Willingness to undertake continued professional development.
Desirable Skills and Experience
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Experience of the sex work community.
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Experience completing detailed reports on workstream productivity, both statistically and in written form.
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The ability to understand local, regional and national policy and evidence-based research in relation to community safety, health and social inclusion.
How to Apply
Please send a CV and cover letter, explaining why you’re interested in the post and how you fit the person specification, to admin[at]nationaluglymugs[dot]org, or apply via Charity Job by 12pm (UK time) on Friday 15th December.
Interviews will take place on December 22nd. The successful candidate will be contacted on or before the 28th of December. Job start date from the 8th of January 2024 .
NUM is a diverse team committed to inclusion and equal opportunities in the workplace, and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with disabilities. If you have any access requirements related to applying, please contact admin[at]nationaluglymugs[dot]org.
We understand that everyone’s experience is different and encourage applications from those who may not meet all of the person specifications. If you’re passionate about equality, economic empowerment, and ending violence against sex workers, we want to hear from you.
Please note due to the high number of applications expected for this role if you do not hear back from NUM by the 18th of December unfortunately your application has not been successful. We are not able to provide feedback on your application at the application stage.
Please send a CV and cover letter, explaining why you’re interested in the post and how you fit the person specification
Our mission: Ending all forms of violence against sex workers
National Ugly Mugs (NUM) is a UK-wide safety charity p...
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If you have experience of delivering a successful peer support service or volunteer programme this is a genuinely exciting opportunity to develop a new service for an established patient support charity. Based remotely, but able to travel frequently in and around to London, we are seeking a creative, organised and committed programme manager.
Kidney Care will be working with the London Kidney Network and peer support champions from London NHS Trusts to establish a London-wide kidney peer support service. The ambition is to develop the service to cover the UK.
This is all about connecting people who are living with kidney failure, and applications from people with personal experience of the condition as a patient or carer are encouraged.
This is a new service for Kidney Care UK and the programme manager will be instrumental in scoping and implementing processes and procedures to deliver a compassionate, safe and valued service. The role will also ensure that all volunteers giving their time to Kidney Care UK have a fulfilling experience and will support colleagues across the organisation to confidently engage and support their own volunteers.
Safeguarding
Kidney Care UK is committed to safeguarding and promoting the welfare of children, young people and Adults at Risk and expect all staff and volunteers to actively support this commitment. An DBS check will be required for this role.
About Kidney Care UK
Around 3.5 million people in the UK live with chronic kidney disease (CKD). 68,000 are treated for end-stage kidney failure, relying on dialysis or a transplant to keep them alive. Treatments are gruelling and relentless and impact the patients’ ability to work, maintain social interaction and live the life they choose.
For over 45 years, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by kidney disease.
Promoting better outcomes for people living with kidney disease we actively seek applications from people who live with CKD or who have experience as a family member or health professional.
About the Peer Support Service
The Peer Support Service connects people affected by CKD with a volunteer who shares a similar lived experience. Alongside partners in the London Kidney Network, we will recruit, train and support volunteers to provide a friendly listening ear and share practical information to build confidence in decision making, explore options and make informed choices about a range of issues from treatment to travel. Patients, their families and caregivers will access the service to request a conversation with someone matched on a range of factors which could include treatment modality, location, age and life experience.
This is a new service that the Peer Support manager will establish and shape, working effectively with stakeholders to build a trusted service that patients and healthcare professionals want to engage with. This is very much a hands-on role covering all aspects of delivering the service; creating resources and processes; recruiting, training and stewarding volunteers; promotion, and building relationships with NHS renal units to attract service users; and of course, matching individuals to encourage patients to feel empowered to make choices and manage their condition with confidence.
Applications
Please send your CV and a covering letter demonstrating how you would be perfect for this role.
Applications invited from Monday 27 November to Monday 18 December by 10am.
First interviews by Teams, Thursday 21 and Friday 22 December. A second interview will be held in person at our offices in Alton, Hampshire w/c 11 January 2024.
For over 45 years, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to...
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We have an exciting opportunity for a Project Lead to lead the Anti-Social Behaviour Service team in Devon and Cornwall, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you....
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Sick pay allowances, maternity and paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
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- Employee assistance programme & wellbeing support
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About the role:
The role is home-based with regular travel across Devon and Cornwall. As a Project Lead for the ASB team you will be:
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- Working with the Operations Manager to ensure delivery of the business plan
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You will need:
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- Experience of managing a team
- An understanding of confidentiality and safe working practice in accordance with safeguarding legislation, General Data Protection Regulation and other legal requirements
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- The ability to build effective working relationships across internal and external stakeholders and work directly with in statutory, voluntary or multi agency settings
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Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales.
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We are looking for an experienced Finance Manager who has a passion for justice and wants to make a difference in the world. Could you take a charity leadership role within a growing and developing UK team? You'll hold responsibility for ICC UK’s overall financial position and how it best supports the work in China and manage the use and appropriate investment of ICC UK funds to maximise returns.
31 days holiday (pro rata), auto enrolment pension scheme, free parking on site, flexible working arrangements.
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This post is subject to an occupational requirement under Schedule 9 of the Equality Act that the post holder be a practising Christian (see application pack for details).
Appointment subject to satisfactory references and proof of right to work in the UK.
International China Concern is a Christian development organization that changes lives by bringing love, hope and opportunity to China’s ...
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The role will be focused on leading the organisation's fundraising team in order to achieve income generation targets to match the service delivery aspirations of the organisation.
This post holder will be a fundraising professional with integrity, passion, motivation and ingenuity. The postholder will be innovative and creative in their approach in an organisation that welcomes opportunities to do things a little differently.
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Closing date: 12 noon on Thursday 7th December
Interview dates: Interviews will take place on 15th, 18th & 19th December
Please read the Job Information Pack thoroughly and then complete the Application Form for this role, ensuring you have included contact details, as well as any dates when you will not be available or might have difficulty with the recruitment timetable.
AWARE is the depression charity for Northern Ireland - and the only charity working exclusively for people with depression and bipolar disorder...
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