Administrator volunteer volunteer roles in redbridge, london
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Looking for a rewarding way to boost your skills and make a real impact? Join our team as a Fundraising Support Volunteer and help make a difference!
Based in our Kennington, London office, this flexible role involves assisting with admin tasks, researching fundraising opportunities, supporting events and being part of a passionate team. Gain new skills, meet like-minded people and contribute to vital work supporting those affected by bowel cancer.
We’re the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Croydon Community Energy (CCE)
Croydon Community Energy is the only community energy organisation in Croydon, combining grassroots climate action with real-world renewable power projects. Since launching in 2021, we’ve built a passionate volunteer-led team and are in the process of our first major initiative: installing rooftop solar across three community sites. In early 2025, we successfully raised over £120,000 in community investment in just eight weeks — a huge vote of confidence in our mission to cut carbon, lower energy bills, and empower local people. As a Community Benefit Society, everything we do is rooted in social impact, from delivering free energy advice to creating hands-on opportunities for residents to lead the energy transition.
Job Purpose
We are seeking an organised and detail-oriented individual to join our community energy group as a Secretary. As the Secretary, you will play a vital role in supporting the Chairperson and Board of Directors, as well as ensuring the smooth administration and financial compliance of the organisation. This voluntary position offers an opportunity to contribute to the success of our community energy initiatives and make a meaningful impact on sustainable development.
The below are example responsibilities you might be undertaking.
Responsibilities
Annual Duties
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Help organise the annual general meeting (AGM) in accordance with the society’s rules. It is usual for the AGM to take place within six months of the society’s year end in order for members to receive the accounts, and for them to be filed within seven months of the society’s financial year end. Usual AGM business includes:
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Election of governing body members (usually directors) or the announcement of results if the election is held beforehand.
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The receipt of balance sheets, accounts, the auditor’s report (if any) and consideration of any reports from the governing body.
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The setting of any member subscription.
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Arrange for society accounts to be audited (if applicable)
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Send annual return and accounts to the FCA within seven months of society’s year end
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Display the society’s latest balance sheet
Continual Duties
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Keep a Register of Members at the registered office
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Keep minutes to record the proceedings of all meetings
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Ensure that the number of members does not fall below three
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If membership falls below three the registrar has the power to cancel the society’s registration.
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Provide each member with a free copy of the rules
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Give proper notice of all general meetings to all members and to the auditor
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Prepare and distribute meeting materials, reports, and other relevant documentation to board members in a timely manner.
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Assist in the coordination and execution of special events, workshops, and community engagement activities.
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Handle incoming and outgoing correspondence, including emails, letters, and phone calls, and ensure timely responses and appropriate follow-up actions.
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Draft and edit official communications, letters, and announcements on behalf of the organisation and the Chairperson.
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Maintain the organisation's contact database, keeping it up to date and accurate.
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Assist in managing the organisation's general email account and redirect inquiries to the appropriate individuals or teams.
Qualifications
Even if you don’t feel you meet 100% of the requirements, please don’t be deterred from applying - we would still love to hear why you’re the right person for the role!
Essential
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Strong organisational and administrative skills, with attention to detail and ability to manage multiple tasks and deadlines.
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Excellent written and verbal communication skills, with proficiency in drafting professional correspondence and meeting minutes.
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Ability to maintain confidentiality and handle sensitive information with discretion and professionalism.
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Strong interpersonal skills, with the ability to work effectively and collaboratively with board members, volunteers, and stakeholders.
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Reliable and responsible, with a commitment to fulfilling duties and responsibilities in a timely and efficient manner.
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Passion for sustainable development and renewable energy initiatives within the community.
Desirable
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Familiarity with financial administration processes and an understanding of financial regulations and compliance.
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Proficient in using office software and tools, such as word processing, spreadsheet, and email management applications.
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Previous experience in a secretary or administrative role.
Join our community energy group as a voluntary Secretary and contribute to the success of our organisation in promoting renewable energy and sustainable development. Together, we can create a greener and more resilient future for our community.
Terms and Conditions
Length of contract: 12 months (until next AGM)
Salary: Voluntary, expenses covered inline with our expenses policy
Hours/days: Approximately 10-15 hours per month
Place of work: Remote, with occasional face-to-face meetings in Croydon
Upon taking the position, you will be required to sign a Director’s agreement including a commitment to attend monthly Board meetings and monthly wider volunteer meetings (giving reasonable notice if you cannot attend), and the agreement to log time spent on CCE activities.
Develop renewable energy projects and deliver energy education to empower our community.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
RollaDome All Skate is looking for a proactive and motivated Volunteer HR Assistant to support our HR team with administrative duties. This volunteer position provides valuable experience in human resources, recruitment, and employee support. You will assist with managing HR processes, recruitment activities, and employee-related queries, contributing to the smooth operation of the organization.
Key Responsibilities
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Assist with recruitment processes, including posting job ads and scheduling interviews
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Maintain HR records and update employee files
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Respond to general HR inquiries and provide assistance to staff
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Support in the onboarding process for new employees and volunteers
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Assist with employee benefits administration and paperwork
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Help organize training and development sessions for staff
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Assist with data entry and HR reporting
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Support with exit interviews and employee feedback collection
Skills & Qualifications
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Strong organizational skills and keen attention to detail
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Excellent written and verbal communication skills
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Ability to maintain confidentiality and manage sensitive information
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Proficient in Microsoft Office (Excel, Word, PowerPoint)
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Interest in pursuing a career in HR, administration, or management
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Previous HR or administrative experience is an advantage
Commitment
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Minimum 15 hours per week, with flexible hours.
Benefits
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Gain valuable hands-on HR experience in a nonprofit setting
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Opportunity to contribute to the HR function in a growing organization
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Develop transferable skills in recruitment, employee relations, and administration
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Networking opportunities with HR professionals and charity staff
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Expenses reimbursed for role-related costs
RollaDome All Skate is committed to creating inclusive, safe, and empowering environments where children, young people, and families can experience th




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Befriending Volunteer
You can make a difference…Age UK Wandsworth is a small, local, independent charity that has been working with older people in the area since 1963. We rely on your support to keep serving the older residents with in the Wamdsworth community. We have a dedicated team of experienced staff and a large network of dedicated local volunteers. Our aim is to enable everyone to age well in Wandsworth. We would love your help to be able to continue to support older Wandsworth residents.
Our Be-a-Friend service is one of our longest running services, matching people over 65, who live alone and have limited social contact, with a friendly local volunteer with similar hobbies and interests. The volunteer and their new friend set up a suitable time for them to meet each week for a chat and a cup of tea, which could be during the day, in the evening on the way home from work or even on the weekends . If you would prefer to volunteer from home, you can also be matched with an older person for telephone befriending. For many of our matched pairs, this is the beginning of a firm friendship.
Befriending Plus
Befriending Plus is an extended version of the Be-a-Friend programme, for individulas needing help with life admin and small tasks as well as companionship. For Befriending Plus pairs, time spent together can include helping to use a phone or tablet, helping the client to organise their file, going out for a coffee or popping to the post office together. This support can help older people to stay independent at home for longer, as well as increasing their confidence to do these tasks when the volunteer is not there.
Our mission is to help older people to age well in Wandsworth.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a passionate Volunteer Project Coordinator to support the planning and delivery of our clubs, projects, and events. This volunteer role is ideal for someone looking to contribute to a dynamic charity while gaining experience in project management and community development.
Key Responsibilities
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Support the coordination of RollaDome’s clubs, projects, and events.
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Act as the first point of contact for participants, members, and stakeholders.
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Assist in the administration of booking systems and event registrations.
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Maintain effective communication with team members and external partners.
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Oversee stock inventories to ensure clubs and events are well-resourced.
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Monitor and evaluate projects to capture impact data.
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Collaborate with volunteers and staff to ensure successful delivery.
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Uphold health and safety standards across all activities.
Skills & Qualifications
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Strong organisational and time management skills.
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Effective communication and interpersonal skills.
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Experience in community development or project coordination is an advantage.
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Ability to work collaboratively in a team environment.
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Attention to detail and adherence to protocols.
Commitment
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Minimum 15-20 hours per week, with flexible hours.
Benefits
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Make a meaningful impact in your community.
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Build experience in project coordination and volunteer management.
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Flexible working arrangements and professional growth opportunities.
RollaDome All Skate is committed to creating inclusive, safe, and empowering environments where children, young people, and families can experience th




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position Overview:
The Programme Coordinator provides critical administrative and logistical support to ensure the smooth operation of the employability and skills development programme. As the first point of contact for participants, this role focuses on managing inquiries, maintaining records, coordinating schedules, and facilitating seamless communication between participants, trainers, and stakeholders. The Programme Coordinator plays a vital role in ensuring participants feel supported and programme activities are delivered efficiently.
Key Responsibilities:
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Participant Engagement & Support:
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Serve as the primary contact for participants, responding to inquiries via phone, email, or in person, and providing guidance on programme logistics, enrollment, and resources.
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Manage participant registration, onboarding, and attendance tracking for workshops, training sessions, and events.
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Administrative Coordination:
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Maintain accurate and up-to-date participant records, including personal details, progress updates, and post-programme employment outcomes, ensuring compliance with data protection policies.
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Schedule and coordinate meetings, training sessions, and stakeholder events, including room bookings, material preparation, and calendar management.
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Documentation & Reporting:
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Prepare and distribute programme-related materials, such as handbooks, training agendas, and certificates of completion.
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Assist in compiling data for reports on participant engagement, attendance, and feedback to support programme evaluation.
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Logistics & Communication:
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Manage programme logistics, including training materials, technology setups, and participant resources.
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Draft and send routine communications (e.g., reminders, updates) to participants, trainers, and partners.
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Compliance & Record-Keeping:
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Ensure all participant files and programme documentation adhere to organisational policies and grant requirements.
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Support audit processes by maintaining organised participant consent forms, evaluations, and feedback records.
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Required Qualifications:
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Education: A high school diploma is required; an associate’s or bachelor’s degree in administration, communications, social sciences, or a related field is preferred.
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Experience:
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1–2 years in administrative support, customer service, or programme coordination, preferably in education, non-profits, or workforce development.
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Experience managing high-volume inquiries and maintaining detailed records.
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Skills:
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Exceptional organisational skills with the ability to prioritise tasks in a fast-paced environment.
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Strong verbal and written communication skills, with a customer-service-oriented approach.
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Proficiency in Google products (Forms, Docs, Sheets, Slides) and familiarity with databases or CRM systems.
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Attention to detail and commitment to accuracy in data entry and reporting.
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The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.
QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB TITLE: Volunteer Assistant Coordinator
REPORTS TO: Volunteer’s Coordinator or Program Manager
ABOUT SOLACE INTERNATIONAL
At Solace International, we are dedicated to empowering communities and driving meaningful change through impactful programs and initiatives. Our charity workers are the foundation of our mission, and the Assistant Coordinator plays a crucial role in supporting a committed team of volunteers who contribute to the success of our organization.
We are seeking a passionate, organized, and dynamic individual volunteer to assist with all aspects of volunteer management, including recruitment, training, scheduling, and ongoing support. This role ensures a positive and enriching volunteer experience while aligning with the organization’s mission and objectives.
JOB SUMMARY
The Volunteer Assistant Coordinator will support the Volunteer Coordinator in the recruitment, onboarding, management, and engagement of volunteers. This role involves building strong relationships with volunteers, coordinating their activities to support programs and events, and maintaining efficient administrative systems to enhance volunteer operations.
KEY RESPONSIBILITIES
- Assist in recruiting, onboarding, and training volunteers.
- Maintain volunteer schedules and ensure adequate coverage for programs and events.
- Act as a liaison between volunteers and staff, ensuring alignment with organizational goals.
- Support and oversee volunteer activities during programs and events.
- Maintain accurate volunteer records and assist in reporting on program impact.
- Help implement volunteer recognition programs and improve engagement.
WHAT WE’RE LOOKING FOR
Skills and Competencies:
- Excellent interpersonal and communication skills.
- Strong organizational and multitasking abilities.
- Attention to detail and problem-solving skills.
- Ability to work independently and collaboratively as part of a team.
- Strong proficiency in spoken and written English.
Personal Attributes:
- Passion for volunteerism and community service.
- Friendly, approachable demeanor with a commitment to creating a positive volunteer experience.
- Flexibility to work evenings and weekends as needed.
- Previous experience in volunteer management, customer service, or administrative roles is a plus.
WORK ENVIRONMENT
- Primarily office-based, with on-site coordination during events and programs.
- Light physical activity may be required, such as setting up event spaces or carrying supplies.
LANGUAGE PROFICIENCY
- Fluency in English (spoken and written) is essential.
HOW TO APPLY
Interested candidates should submit:
- A letter of application explaining their interest in the role.
- A current resume.
- Contact details for at least two references.
Application Process:
- Applications will be reviewed, and shortlisted candidates will be invited for an initial online interview.
- Successful candidates will proceed to a face-to-face interview (or an alternative arrangement for overseas applicants).
Role Description:
The Safe Space is a local hub for anyone who feels they are nearing crisis point. We are here to listen to what you need and work with you to help. These might be strategies to help you cope in the moment, a range of activities that we provide free of charge, resources to take away or connect you with practical local services. As a part of this, we are looking for volunteers to offer support to individuals who may access our crisis drop-in services. This includes a variety of tasks, which include greeting individuals, offering a cup of tea and biscuits, general reception duties, supporting 1:1 session, completing administrative tasks and generally keeping clients engaged and safe on our premises.
We are looking for someone who
- Has lived experience of mental health/social crisis
- Preferably have had experience working with people who experience poor mental health
- Are comfortable with co-producing and facilitating peer led workshops where applicable if required.
- Are willing to actively participate with clients 1:1 and in group settings
- Are able to take on any ad hoc admin/support responsibilities within the Safe Space Team
Time commitment and expenses:
- Minimum 6 months commitment, offer I day per week during our opening hours of 2pm–10pm. Please indicate your preferred volunteering day(s) plus preferred site (H&F, Ealing or Hounslow) on your application.
- We will provide volunteers with an induction, training, and ongoing mentoring to support them in the role
- Reasonable travel expenses will be reimbursed where required.
What's in it for the volunteer?
Volunteering at Mind is a fantastic opportunity to get involved with a nationally recognised charity, and volunteering in Safe Space is an opportunity to experience and get involved in crisis support. We provide initial and ongoing training, as well as plenty of opportunities for progression within the organisation. You will also be a part of a supportive team with great awareness of wellbeing and the mental health sector.
We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A bit about this role
As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising volunteers use their passion for cats and people to raise the vital funds needed to help more cats and kittens in need. As a fundraising volunteer we want to support you to fundraise in whatever way suits you best – whether that’s organising a fundraising event, fundraising online, promoting fundraising activities on social media, completing administration or supporting the development of new fundraising ideas! Whatever your skill set, this could be the role for you!
What can you expect to be doing?
This is a really flexible role – you can choose what you’d like to get involved with:
- Face-to-face fundraising – organising or helping with fundraising events, running supermarket collections and fundraising stands, monitoring collection tins
- Online fundraising – setting up online appeals, increasing social media engagement to maximise funds raised
- Marketing – spreading the word about our fundraising activities, for example on social media and with the local press
- Completing administration – processing donations, sorting and recording donated goods, completing Gift Aid paperwork
- Championing our work – getting involved with developing new fundraising ideas and increasing community engagement
What are the benefits to you and the cats?
You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by helping raise vital funds through fundraising activities. You will also meet new people, make new friends and be part of a dedicated group of volunteers. Whether you’d rather be out and about, or volunteering from your own home, there are so many ways to fundraise.
We’re looking for someone with
- Good communication and interpersonal skills
- Willingness to be part of a team
- Good organisational skills
- Flexible approach
- Knowledge of local community networks (would be an advantage)
Time expectation
This is a flexible role that can fit around your other commitments. You’ll be part of a team all working together to raise vital funds while having fun in the process!
Support, guidance and keeping you safe
At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.
The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.
Making a better life for cats, because life is better with cats


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As a Volunteer Assistant Projects Coordinator, you will support the planning and execution of events and projects for RollaDome All Skate. Working alongside the Event Projects Coordinator, you will gain valuable experience in project management, event coordination, and stakeholder engagement, assisting with both the administrative and operational aspects of project delivery.
Key Responsibilities
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Assist with the planning and coordination of events, projects, and community outreach initiatives.
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Support the logistical aspects of events, including scheduling, vendor coordination, and resource management.
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Help with the preparation of marketing materials and promotion of events through various channels.
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Communicate with team members, volunteers, and stakeholders to ensure alignment on event objectives.
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Provide on-the-day event support, ensuring that operations run smoothly and tasks are completed efficiently.
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Assist with tracking event progress and managing project timelines.
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Help with post-event evaluations, including collecting feedback and providing administrative support.
Skills & Qualifications
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Strong interest in event planning and project coordination.
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Excellent organisational, communication, and time-management skills.
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Ability to work independently and as part of a team.
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Creative, with a strong problem-solving ability and attention to detail.
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Previous experience in event coordination, administration, or customer service is beneficial but not required.
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Strong computer skills and familiarity with basic office software (e.g., Microsoft Office, Google Docs).
Commitment
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Minimum 15 hours per week, with flexible hours.
Benefits
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Gain practical experience in project and event coordination.
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Develop organisational, administrative, and team collaboration skills.
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Opportunity to contribute to impactful community projects.
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Supportive, dynamic environment with opportunities for personal growth.
RollaDome All Skate is committed to creating inclusive, safe, and empowering environments where children, young people, and families can experience th




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As a volunteer Logistics Coordinator, you'll help ensure the smooth delivery of RollaDome’s programs and events. This role is ideal for individuals passionate about community work and looking to gain experience in logistics and operations.
Key Responsibilities
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Assist in planning and managing logistical aspects of events and sessions.
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Coordinate schedules and ensure proper equipment delivery.
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Support inventory management and transportation planning.
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Liaise with coaches, volunteers, and community partners.
Skills & Qualifications
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Strong organisational and planning skills.
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Ability to manage multiple tasks and meet deadlines.
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Good communication and problem-solving abilities.
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Familiarity with basic administrative tasks.
Commitment
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Minimum 15 hours per week, with flexibility in scheduling.
Benefits
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Gain hands-on experience in logistics coordination.
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Contribute to meaningful community projects.
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Opportunity to develop transferable skills.
RollaDome All Skate is committed to creating inclusive, safe, and empowering environments where children, young people, and families can experience th




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
RollaDome All Skate is seeking a passionate and skilled Volunteer Bookkeeper to support the organisation's financial operations. This role is an excellent opportunity to contribute your expertise to a vibrant community-focused charity while gaining valuable experience in the nonprofit sector.
Financial Management:
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Assist with accounts payable, accounts receivable, and general ledger tasks.
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Support cash flow monitoring and record maintenance.
Budgeting and Reporting:
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Help prepare budgets, financial reports, and grant applications.
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Provide insights for decision-making and process improvements.
Compliance:
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Ensure accuracy in VAT returns and tax filings.
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Assist with audits and compliance activities.
Qualifications
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Experience in accounting or finance.
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Familiarity with accounting software and financial reporting.
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Strong attention to detail and problem-solving skills.
Benefits
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Contribute to a meaningful cause.
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Gain experience in nonprofit financial operations.
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Reimbursement for travel and meals, upon submission of expenses.
RollaDome All Skate is committed to creating inclusive, safe, and empowering environments where children, young people, and families can experience th




The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Title: Business Coordinator Volunteer
Reports To: Business Development Manager
Location: Acton Gardens Community Centre / Remote
Time Commitment: 1-9 hours per week, flexible
Role Overview: As a Volunteer Business Coordinator with RollaDome All Skate, you will play a pivotal role in supporting our business development activities. This position offers you the opportunity to gain hands-on experience in various aspects of business administration, coordination, and project management. You will contribute directly to the efficiency of our business operations and the achievement of our strategic objectives.
Key Responsibilities:
• Assist with the coordination and implementation of business projects.
• Support the management of schedules and project timelines to ensure timely completion of tasks.
• Facilitate communication between different departments and external stakeholders.
• Help prepare and organize documents such as reports, proposals, and presentations.
• Participate in the development and monitoring of business processes and systems.
• Engage in research and analysis to support business initiatives and strategy development.
• Contribute to the organization of professional events, meetings, and networking opportunities.
• Provide administrative support as needed, including data entry, file management, and correspondence handling.
Qualifications:
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite and virtual collaboration tools.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Keen attention to detail and a commitment to producing high-quality work.
• Interest in business development and a desire to learn and grow professionally.
Education and Experience:
• Business Administration, Management, or related field of study is preferred but not required.
• Experience in a business setting or project coordination is a plus.
• Volunteers from all academic backgrounds are encouraged to apply, as long as the skills and interests align with the role.
Benefits:
• Gain practical experience in a dynamic and supportive environment.
• Develop professional skills and expand your knowledge in the field of business.
• Build your network by interacting with professionals and stakeholders.
• Receive a letter of recommendation upon successful completion of your volunteer term.
• Flexible volunteering hours to fit around your personal commitments.
We thank all applicants for their interest; however, only those selected for an interview will be contacted. RollaDome All Skate is an equal opportunity organization and welcomes applications from all interested parties. We are committed to diversity and inclusion and aim to create a welcoming and equitable environment for all our volunteers.
RollaDome All Skate is committed to creating inclusive, safe, and empowering environments where children, young people, and families can experience th




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Description
Would you like to volunteer in a customer facing role at RNIB's Products for Life Store in London? Could you be the welcoming face of RNIB? Do you have good communication skills and enjoy meeting and helping people? We need friendly, enthusiastic people like you to give visitors to our Products for Life Store the best possible experience when they come to us for information about our products and services or general enquiries. Products for Life Store consultations are a great way of customers finding out about the products that RNIB offers, and give customers the chance to try and view products.
The role involves welcoming customers and assisting customers to view and try products before they buy, recording purchases on the till (training will be provided) and some admin tasks such as using excel, checking stock lists and processing payments.
We are looking for volunteers with a welcoming and friendly nature, who enjoy interacting with customers and have some experience of Microsoft Office and Excel.
The Products for Life Store is a friendly and supportive team and ideally, you will have some flexibility to fit in with the needs of the Products for Life Store.
How often will I be needed?
- 1 Days per Week
Key requirements
- This role requires 1 reference.
Location
Region
- Greater London
Additional location information
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The Grimaldi Building, 154a Pentonville Road, London, N1 9JE. A five to ten minute walk from three nearby train stations: King’s Cross, Euston and St Pancras International.
Main purpose of job: To host our Thursday evening online community support group as part of Mast Cell Actions community support services.
Key tasks include:
· Host virtual events including a variety of different sessions and community support spaces with professionalism and enthusiasm.
· Introduce speakers, moderate Q&A sessions, and facilitate audience interaction to keep participants engaged.
· Manage technical aspects of virtual events, to ensure smooth execution.
· Take the register and send post event emails using our bespoke event platform
· Raise safeguarding concerns using internal processes and procedures
· Maintain confidentiality and follow charity policies and procedures
· Undertake relevant training
Key Objectives Include:
· The main purpose of this role is to facilitate and host our Thursday evening Community Support Session from 7-8:30pm
· Host virtual events in a manner that captivates and engages the audience, keeping them interested and actively participating throughout the event.
· Reassure and validate participants' experiences whilst encouraging story-sharing.
· Manage the technical aspects of virtual events proficiently.
· Represent Mast Cell Action professionally at all times, demonstrating strong communication skills, reliability, and adaptability in a virtual environment.
Experience/skills required:
· Proven experience as a virtual event host, moderator, or similar role is desirable but not essential as we can train you.
· Must have personal experience of MCAS either themselves or of supporting someone with MCAS
· Excellent verbal communication skills, with the ability to engage with diverse audiences and adapt your hosting style to different event formats and audiences.
· Patience, empathy and compassion. Openness to support people from all backgrounds.
· Proficiency in virtual event platforms particularly Zoom, with the ability to troubleshoot technical issues quickly and effectively.
· Ability to work independently and collaboratively as part of a remote team, demonstrating reliability, flexibility, and professionalism at all times.
The client requests no contact from agencies or media sales.