Advice and information volunteer roles

Family Lives was formed over forty years ago by volunteers with the aim of ensuring that all parents had somewhere to turn before they reach crisis point.

We know that the right support at the right time makes all the difference.

Family Lives provides targeted early intervention and crisis support to families who are struggling.

Purpose of the role:

To be part of a flexible team providing empathic, caring and informed support to families, carers and others who use our services.

Our volunteers take calls from parents and carers on a wide range of subjects, whether that might be issues around separation and divorce, isolation, depression, bullying and abuse, dealing with behavioural problems, etc. You can find out more about our services on our website. We are a national service with home-based call takers county wide and a call centre in Old Hatfield Hertfordshire.

Once trained volunteers sign up for a weekly 4-hour shift comprising 3 hours ‘online’ followed by a debrief session with your supervisor which can last around half to one hour.

We recruit volunteers with a range of backgrounds and experiences though we ask that volunteers have experience of parenting or working with children and young people, are good listeners and have a willingness to learn. Being remote it will be very important that you have a PC/laptop, plug in headset with microphone, good Wi-Fi and a private place to work from home. You need to be a UK resident.

Our volunteers often tell us how rewarding their time with us is.

You'll be part of a compassionate community and feel a real sense of pride for what you do. You'll meet new people, gain valuable experience, and develop your skillset. We're passionate about helping people to reach their full potential, so we'll offer you full training suitable for the role, supervision from a named member of staff, including help setting personal development goals, and opportunities to increase skills and input into practice via regular Practice Development Groups.

Our training programme is excellent and will give you the opportunity to develop the skills needed to offer empathic support and guidance to callers whatever their circumstances; all shifts are overseen by a regular shift supervisor who provides ongoing remote support.

We ask our volunteers to make a commitment of 1 year (with time off for holidays), obviously we understand that circumstances sometimes make that an impossibility but can be helpful to know at the outset that is the general expectation.

We have remote call taker training sessions that run over five sessions and is done remotely connecting you via a Microsoft Teams link. Our next training is starting in September 2025.

Module One = Tues 16th Sept

Module Two = Wed 24th Sept

Module Three = Weds 1st Oct

Module Four = Weds 8th Oct

Module Five = Wed 15th Oct

10am to 2pm

You would need to be able to attend all five sessions and be available on four occasions to listen into calls, this can be organised remotely. If you are unable to attend the training however are interested, please do apply as we run training throughout the year.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

CHIPS is looking for new trustees to support our peacemaking work internationally.

About CHIPS

CHIPS (Christian International Peace Service) aims to bring about peace and reconciliation in areas of conflict or tension. We have over 59 years’ experience helping communities in the UK, Cyprus, India, the Philippines, Northern Ireland and Uganda; with our current projects being in Northern Ghana and Brixton, UK. We help communities build futures free from violent conflict through practical projects that both tackle the root causes of the division and bring the sides together to build trust and healthy relationships.

Our Vision: Our vision is for a world where conflict is met with peacemaking, division gives way to reconciliation, and communities work together to build sustainable peace.

Our Mission: Rooted in Jesus' example of peace and reconciliation, we accompany communities affected by violent conflict, fostering relationships, taking practical action, and building a foundation for lasting peace.

Our Philosophy:

• We go where we are invited
• We live in the heart of the conflict
• We take sides. Both sides.
• We are committed for the long term

About Being a Trustee

CHIPS (Christian International Peace Service) trustees play a crucial role in advancing peace in communities worldwide. Working collaboratively as part of the Board, they provide strategic oversight to the organisation, helping to strengthen its impact and sustainability by bringing their unique expertise and skills to the team. We're particularly looking for a trustee with a strong background in finance, accounting or bookkeeping in order to help support our Director and Board in there oversight of financial matters.

We hope that the experience of being a trustee for CHIPS will be rewarding. As well as making a difference to the communities that we support, we hope you will gain satisfaction from generously giving of your time. We want to have a Board of Trustees who are diverse in their experience and knowledge so that impact can be sustained. Whilst specific roles may vary, the overall duties are:

• Ensuring that CHIPS pursues its stated objects (purposes), as defined in its constitution, by developing and agreeing a long-term strategy in coordination with CHIPS staff and project teams
• Ensuring that CHIPS complies with its constitution, charity law, company law and any other relevant legislation or regulations
• Ensuring that CHIPS applies its resources exclusively in pursuance of its charitable objects for the benefit of the public
• Ensuring that CHIPS defines its goals and evaluates performance against agreed targets
• Safeguarding the good name and values of CHIPS
• Ensuring the effective and efficient governance of CHIPS, including having appropriate policies and procedures in place
• Ensuring the financial stability of CHIPS
• Protecting and managing the property of the charity and ensuring the proper investment of the charity’s funds
• Following proper and formal arrangements for the appointment, supervision, support, appraisal and remuneration of the senior leadership of CHIPS
• Communicating on behalf of the organisation, if necessary
• Facilitating any feedback or complaints so that any issues are addressed swiftly

In addition to the above statutory duties, each trustee should use any specific skills, knowledge or experience they have to help the board of trustees reach sound decisions. This may involve scrutinising board papers, leading discussions, focusing on key issues, providing advice and guidance on new initiatives, or other issues in which the trustee has special expertise.

Finance Trustee specific role

• Reviewing quarterly management accounts and highlighting any variances or financial risks to the board.
• Supporting the annual budgeting process by advising on assumptions, cost control, and sustainability.
• Overseeing the preparation of annual accounts with CHIPS staff and working with the auditor or independent examiner as needed.
• Helping develop and monitor financial policies such as reserves, investments, and internal controls.
• Providing strategic financial insight to guide decision-making on fundraising, staffing, or new initiatives.

Person specification
CHIPS is particularly looking for new trustees who have strong backgrounds in finance to support the Director and team members. However, CHIPS is also looking to more generally increase the number of trustees so if you feel you have expertise which could benefit CHIPS, please still get in touch.

• A commitment to and passion for CHIPS and its objects and vision
• A commitment to CHIPS’ statement of faith
• A willingness to devote the necessary time and effort
• Strategic vision
• Good, independent judgement and a willingness to speak their mind
• An ability to think creatively
• An understanding and acceptance of the legal duties, responsibilities and liabilities of trusteeship
• An ability to work effectively as a member of a team
• A commitment to Nolan’s seven principles of public life: selflessness, integrity, objectivity, accountability, openness, honesty and leadership.
• A committed Christian willing to contribute to the spiritual life and development of CHIPS
• Experience or knowledge specific to the area in which they will oversee

If you're interested to join as a trustee, but want to find out more first - do get in contact with us.

Volunteering for Sense

Our amazing team of volunteers help us run over 100 shops across England and Wales.  Every donated item that you sort, prepare and sell helps to raise vital funds to support us in our mission to make sure no one, no matter how complex their disabilities, is isolated, left out, or unable to fulfil their potential. Our shops are at the heart of local communities – sharing the work of Sense, and helping to secure support for our life changing work.

What your role will involve

There are a variety of tasks that you can get involved with in the shop, including:

• Welcoming and assisting customers, providing great customer service and a fantastic shopping experience
• Receiving donated goods from members of the public
• Sorting, steaming, tagging and preparing donated goods for sale
• Creating eye catching window and in-shop displays
• Keeping the shop floor well stocked, tidy, clean and organised
• Processing sales and serving on the till
• Promoting Gift Aid and other Sense fundraising initiatives
• Acting as an ambassador for Sense; promoting the shop and Sense in your local community
• Supporting with the recruitment and training of new volunteers
• Following new health and safety measures to ensure the safety of everyone

Will the role suit me? Yes, if you are:

• Motivated and hardworking
• Reliable, flexible and willing to do a variety of shop tasks
• A team player
• Friendly and helpful
• Passionate about customer service and enjoy interacting with people
• Respectful of others and their diversity
• Interested in supporting the work of Sense and want to make a difference to people who have complex disabilities and are deafblind.

What can Sense offer me as a volunteer?

• A full induction and ongoing support and guidance from your Shop Manager to make sure you feel confident in your role
• Support to develop new skills, knowledge and experience, in particular of a retail environment, but also skills such as teamwork, customer service, communication and using your initiative
• A reference for other paid or voluntary work (available on request)
• The opportunity to share your existing skills and experience to benefit others
• The chance to meet new people from a wide range of backgrounds and to join a passionate and committed team
• The opportunity to make an invaluable contribution to Sense by raising vital income and raising the profile of Sense in your local community; changing the lives of those who have complex disabilities and are deafblind
• Access to Sense discounts and advice, including cashback and discounts on hight street brands, as well as 10% off at Sense charity shops.

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.

We include. We collaborate. We find a way. We challenge. We celebrate.

Home-Start Suffolk is seeking an exceptional individual to join our Board of Trustees as Vice Chair.
This is a unique opportunity to play a key leadership role in a well-established and growing charity that
supports families across Suffolk. As Vice Chair, you will work closely with the Chair, CEO and wider Board to
help shape our strategic direction, support strong governance and ensure we continue to meet the needs of
families in our communities.

We are specifically looking for someone with charity governance experience. You will bring a solid
understanding of how effective boards operate and feel confident supporting other trustees, offering
constructive challenge and helping to ensure the charity meets its legal and strategic responsibilities.
This Vice Chair role is part of our wider trustee recruitment and we welcome applicants who bring any of the
following:

• Experience or knowledge of the local charity or voluntary sector
• Understanding of family support or volunteer management
• Strong networks and connections within local businesses
• Previous involvement with Home-Start Suffolk as a volunteer or someone who has received support
• A passion for making a difference in your community

Interested?
We would love to hear from you. more information and a candidate pack can be found on our website.

Closing date: This is an open and rolling recruitment
Interviews: Held as applications are received
 

TREASURER FOR THE FRIENDS OF UNIVERSITY OF BRISTOL THEATRE COLLECTION
One of the world’s largest archives of British theatre

If you're interested in theatre, museums, research, arts or culture, you may be interested in joining the Friends of the University of Bristol Theatre Collection.

We are looking for a diligent and detail-oriented Treasurer to join Treasurer to join our governing Council and oversee the financial health of the Friends organisation.

This voluntary role involves leading on the financial affairs of the charity, ensuring they are conducted within the legal, accounting and good practice conventions.

You don’t have to be a chartered accountant, but experience in finance, managing charity budgets, accounts, or day-to-day finance would be valuable.

The Treasurer ensures that appropriate financial measures, controls and procedures are in place; and reports to the Council of Trustees about the financial health of the organisation. They work in partnership with the Chairperson and fellow trustees to ensure the financial viability, ongoing development and long-term strategy of the charity.

REASONS TO APPLY
Opportunity to expand your portfolio of skills and experience, supporting one of the world’s largest archives of British theatre.

Established in 1976, the Friends of the University of Bristol Theatre Collection is a charitable membership organisation which has been active in fundraising and giving grants to the Theatre Collection for the conservation, purchase and display of artefacts, as well as organising events for members. This is a great time join the Friends as we prepare for our 50th anniversary in 2026.

The Theatre Collection, which the Friends supports, was founded in 1951 and has grown to become one of the world’s leading collections relating to the history of British theatre and live art. The Collection holds artworks, audio visual material, costumes, designs, set models, playbills and programmes of this most ephemeral of art forms. It provides a unique insight into theatre and live art, creative processes and broader cultural contexts.

The holistic approach to collecting archives and objects, and the interconnectedness between the collections, make it an outstanding research resource. The collection is visited and used by students, the theatre community, both professional and amateur, academics, artists, designers and historians, as well as enjoyed by members of the public - open to all and free to access. The Theatre Collection holds both Accredited Museum and Accredited Archive Service status. In 2020, its collections were Designated Outstanding by the Arts Council, England.

HOW TO APPLY
If you’re interested in supporting one of the world’s largest archives of British theatre, please read our Trustee Recruitment Information and email your expression of interest detailing your relevant experience, as per the Treasurer role requirements.

We welcome applications from individuals with diverse experiences and backgrounds. Prior trustee experience is not essential. New trustees are provided with a full induction prior to assuming their duties.

Apply by: 23:59 on Sunday 24 August 2025

Interviews:  Week commencing 15 September 2025.
Most likely in person at the Theatre Collection, Park Row, Bristol BS1 5LT

About us

Care4Calais is a volunteer-based charity providing essential aid and support for refugees in France and the UK.

In northern France we operate year-round from Calais, providing warm clothing, bedding, food and assistance to refugees who live in appalling and dangerous conditions. 

Across the UK we collect and distribute clothes, shoes, mobile phones and other essential items, as well as offering social support and interaction, including language lessons, sport and music workshops. We also help with vital access to legal, medical and educational services.

Our Legal Access Department is an access to justice project that exists to arrange critical legal representation for people seeking asylum and, more than this, to support people through the hostility and difficulty of claiming asylum. The department, made up mostly of volunteers, works tirelessly to ensure that people feel informed, empowered, and far less isolated and alone.

The Role

In this busy, hands-on role, you’ll gain an understanding of how the UK asylum system works, enabling us to provide the highest standards of service to those who need us most. Your work will focus on maintaining accurate records, following clear processes, and delivering high-quality support to every one of our vulnerable clients.

This will include working with individuals in UK detention centres. As a Detention Team Volunteer Caseworker, you’ll be speaking to clients impacted by the government’s “one in, one out” policy. You will be taking them through our client questionnaire to gather information important for their referral to legal support.

This role requires a commitment of 10 hours per week distributed evenly across the week.

We’re looking for people with a genuine passion for human rights and refugee protection. If that’s you, please get in touch. This is a fantastic opportunity to help asylum seekers access the legal support they deserve.

Responsibilities include:

• Attend induction, ongoing training and keep up to date with resources and procedure to ensure you can carry out the role effectively and efficiently.
• Able to work independently and manage your time effectively, sometimes working to tight deadlines
• Take on new cases each week, whilst also providing ongoing support to previous clients
• Be organised and accurate with information, with an eye for detail
• Maintaining and updating client records
• Sorting and organising client’s paperwork
• Ability to use spreadsheets, Google Workspace, messaging platforms and secure databases.
• Excellent communication skills and the ability to communicate with people who do not have English as their first language, working alongside interpreters to ensure clients understand the process
• An understanding of the traumatic experiences that our clients have been through and the emotional resilience to cope with this
• Liaising with other professionals including lawyers and Migrant Help
• Professional and dedicated to ensure that the best interests of the clients and Care4Calais are represented at all times
• Attend regular team meetings and contribute effectively
• Understand the remit of the role, we do not give legal advice, we are a referral mechanism
• Following safeguarding procedures and reporting safeguarding incidents appropriately
• Referring clients to other teams within the organisation, when necessary
• Keeping your line manager updated on any issues which may impact your ability to carry out the role effectively.
• Maintaining communication with the management team throughout your role, available for regular check-ins to ensure the best service is provided to our clients.
• To participate in promoting the work of the legal access team as directed by the management team
• Comitting to your weekly volunteering hours

To apply please provide a covering letter outlining why you want to volunteer for the Legal Access team, and why you think you would be suitable for this role.

Person Specification

Essential Criteria:

• Ability to work sensitively and effectively with a diverse range of clients, demonstrating cultural competence, respect and compassion.

• Resilience in the face of challenging and emotionally demanding situations, with a positive and solution-oriented mindset.

• Exceptional written and oral communication skills, including the ability to convey complex information clearly and concisely.

• Proactive and self-motivated, with the ability to take initiative.

• Strong working knowledge of Google Workspace.

Preferable Criteria:

• Proficiency in one or more of the languages spoken within asylum seeking communities, such as but not limited to Arabic, Farsi, Pashto, Dari, Kurdish Sorani, Tigrinya, Amharic is a strong asset. 

• Having experience of the asylum system in the UK is a strong asset.

• Experience working with vulnerable communities

Lived Experience Inclusion:

We are an anti-racist organisation and a proud member of the Experts by Experience Employment Network (EBE), which aims to create a charitable sector led by individuals with lived experience of the asylum system.

As part of our membership, we are dedicated to creating inclusive employment practices that recognise and accommodate the unique circumstances and strengths of people with lived experience. We actively move away from a one-size-fits-all approach, ensuring our recruitment processes are fair, supportive, and accessible.

We warmly encourage applicants with lived experience to make use of the guidance and resources available on the EBE website (ebeemployment)

In addition, applicants with lived experience are welcome to connect with the EBE support team for tailored assistance with completing the application form and, where available, one-to-one interview preparation. 

Importantly, we recognise the significant cultural, linguistic, and experiential insights that individuals with lived experience of the UK asylum system bring to this role. As such, all applicants from this background who meet the essential criteria will be automatically shortlisted and invited to interview.

We are looking for a Trustee with finance experience to help us improve our way of working as a Board.

About People First Forum

Our vision is a world where people with learning disabilities are treated as equals, living safe and happy lives.  Our Mission is to give people with learning disabilities the support and opportunities to live the lives they choose.

What will you be doing?

Our Board is exciting and special because it has a mixture of people with and without a learning disability. “Nothing about us without us”! Different people bring special gifts and skills.

You do not need to have worked in a Board or governance role, or with people with learning disabilities before – we will teach you everything you need to know and give you training.

Day to Day, our new Treasurer will advise and support the Board and the staff team in the following areas:

1. Budgets and Financial Reports 2. Financial Records and Practices 3. Financial Policies 4. Financial Health of the Charity 5. Working with Finance Staff and Accountants 6. Strategic Planning and Risk 7. External Auditors 8. Legal Financial Duties 9. Supporting the Board of Trustees

What are we looking for?

We are looking for people who are kind, respectful and dedicated to supporting our diverse board of Trustees.

You should be a finance professional. You should be good at explaining money matters clearly, especially to people who are not finance experts, including people with learning disabilities.

What difference will you make?

· You help shape our future - Trustees help set the charity’s direction and make sure it stays focused on its mission.

· You make sure funds are used wisely and that our charity stays financially healthy.

· You keep things safe and legal - Trustees make sure the charity follows the rules and manages risks properly.

· You will bring fresh ideas - Your experience and perspective will help the charity make better decisions.

· You make a real difference - Everything you do helps the charity support more people and create more impact.

Time commitment

In total, you are expected to give on average 1 to 2 hours each week to this role.

Looking to become a trustee with a local charity with an excellent track record? Live in or bordering Bedfordshire?

Carers in Bedfordshire is seeking new Trustees with digital, marketing or academic research expertise to shape and grow the Charity.

Digital and AI 

Are you passionate about the power of digital to drive positive change? Can you bring your expertise in digital strategy, innovation, and systems to our forward-thinking board?

Marketing and Comms

Help Amplify a Mission That Matters

Do you believe in the power of voice to spark change? We’re looking for a Marketing Trustee to help us strengthen our brand, sharpen our message, and reach the people who need to hear it most.

Academic and researchTrustee

Bring Evidence and Insight to the Heart of What We Do

We’re seeking a trustee with academic, policy, or research expertise to help us steer a thoughtful, evidence-informed path forward.

Even if you don’t have the specific skills and experience identified above, we are still interested in hearing from motivated individuals who have experience in an area of expertise relevant to the Charity. 

Of particular interest would be:-

• Service provision in health and social care setting
• Clinical expertise especially in a community setting
• Community Fundraising
• HR

Contract/Expected Commitment - 3 years fixed-term

About us

SurvivorsUK exists for men and non-binary people who have experienced sexual abuse, sexual assault or rape, or any survivor who thinks we’re the right service for them.

We support – by providing services such as a helpline, counselling, ISVA and groupwork.
We challenge – by raising public awareness of the issue, and dispelling myths
We build – by creating and facilitating networks for better access to help

We provide emotional support, information and signposting to survivors and anyone worried about someone they know, through a national website and webchat service (open until 8pm most evenings). Last year, 2,600 people contacted us via our webchat services and social media.

In London, we are the only organisation providing specialist services for men and boys, including individual counselling and therapeutic group work. Across London, we provide the capital’s only Independent Sexual Advisor (ISVA) Service that helps men and boys through the criminal justice system.

Purpose of Role

This is an exciting time to be joining SurvivorsUK, as we look to expand our Board with committed professionals bringing their expertise in the following roles:

• Clinical Trustee
• Fundraising Lead Trustee
• Legal Lead Trustee
• Finance Lead Trustee

The organisation is currently reviewing our strategy and our new Trustees will bring complementary skills to help shape our work and plans for the future. SurvivorsUK is a well respected and financially stable charity delivering high quality, in-demand services to our beneficiaries.

We are looking for experienced people with passion, professionalism and commitment to help ensure we continue to deliver high quality services to those we support.

Main responsibilities of all Trustees include:

• To set and maintain the vision, mission and values.
• To ensure that SurvivorsUK pursues its objectives as defined in its governing document.
• To maintain proper financial control and ensure that SurvivorsUK applies its resources exclusively in pursuance of its objectives.
• To develop strategy and support the operational management of the organisation.
• To ensure that risk is assessed and managed effectively.
• To promote SurvivorsUK and its values, and act in the best interests of the charity.

To see the responsibilities and personal specification for each role, please click the specific job description below for more information:

Clinical Trustee recruitment pack
Fundraising Lead Trustee recruitment pack
Legal Lead Trustee recruitment pack
Finance Lead Trustee recruitment pack

Time Commitment

Usually there are six Board of Trustee meetings and one AGM per year. In addition, Trustees are expected to be part of a Board sub-committee.

Board meetings are generally held in the evening.

Trustees are also expected to attend occasional training and public or private events, e.g. supporter/fundraising events, strategic away days etc.

How to apply

To express an interest in the role and to be considered, please select your preferred application pack and submit the following:

• An up-to-date CV.
• A supporting statement that addresses the person specification in the recruitment pack and outlines your motivation for applying.

At SurvivorsUK, we are committed to creating an inclusive and supportive work environment where everyone is empowered to bring their full, authentic selves to work.

We especially encourage applications from individuals who reflect the diversity of the communities we serve, including men, non-binary, Black, Asian, Mixed Heritage, Trans, disabled people, and those from other marginalised groups. We recognise and value the unique experiences that arise from the intersections of these identities, and we particularly welcome applications from people with lived experience or a strong understanding of the issues faced by our service users.

We also understand the importance of work-life balance and are open to discussing flexible working arrangements, including job share opportunities, to support candidates with caregiving responsibilities or other needs.

If you require any adjustments during the recruitment process or have any accessibility needs, please let us know. We are here to provide any support necessary to ensure the process is inclusive for you.

Become a Trustee of The Whiteley Homes Trust — Champion Community, Governance, and Legacy

Are you ready to make a meaningful impact in later life housing and care?

The Whiteley Homes Trust is seeking a committed individual to join our Board of Trustees and help shape the future of Whiteley Village. As a Trustee, you’ll play a central role in guiding the charity’s strategy, governance, and community impact.

Whiteley Village in Surrey is a pioneering retirement community, home to over 350 residents. As we look ahead, we’re focused on sustaining our legacy, enhancing services, and providing homes that empower people to live independently and with dignity.

PURPOSE OF ROLE
The Board of Trustees are entrusted to further the work of the Trust in accordance with its charitable objectives and to act as champions for the charity in the public arena.

The Board is responsible for the overall governance and strategic direction of the charity, its financial health, the probity of its activities and developing the organisation’s aims, objectives and goals in accordance with the governing document, legal and regulatory guidelines, and its funding bodies, including lenders and investors’ covenants.

Trustees are Directors of The Whiteley Homes Trust, a Company limited by guarantee and governed by company law. Ultimately the Board is responsible for ensuring that the Trust is an effective business – efficient, making best use of its resources and treating all with whom it engages fairly.

PRINCIPAL ACCOUNTABILITIES

• Working with other Trustees, ensure that The Whiteley Homes Trust has a clear strategic direction, setting overall policy, defining goals, setting targets and evaluating outcomes against agreed targets.
• Provide constructive challenge to facilitate the achievement of strategic objectives, holding the Leadership Team to account for the delivery of The Whiteley Homes Trust’s goals and strategy.
• Establish a constructive and working relationship with, and provide support to, the Trust’s Chief Executive and the broader Leadership Team (LT).
• Ensure the sound financial health of the charity, and that systems are in place to ensure financial accountability and control.
• Ensure that The Whiteley Homes Trust’s finances, assets and reputation are maintained and protected and not placed at undue risk.
• Ensure that The Whiteley Homes Trust complies with its Memorandum and Articles of Association, charity law, company law and any other relevant legislation or regulations.
• Ensure that The Whiteley Homes Trust applies its resources exclusively in pursuance of its objectives, and for the greatest benefit of the people it serves.
• Support the LT and employees to develop positive and productive relationships with other partners.

TRUSTEE QUALITIES:

In addition to the above statutory duties, Trustees should use the specific skills, knowledge and experience they have to help the Board of Trustees reach sound decisions. This may involve leading discussions, focussing on key issues, providing advice and guidance on new initiatives, evaluation, taking a close interest in one of the Trust’s activities to which their expertise and/or experience is particularly relevant or other contributions arising from Trustees’ special expertise. Qualities we are looking for include:

• Shares the vision and commitment of The Whiteley Homes Trust and its aims and values to provide excellent services within a framework of sound financial discipline.
• Has the time and energy to fulfil the responsibilities of the role in an appropriate way.
• Committed to equality of opportunity.
• A strong leader with credibility and enthusiasm; a decisive and effective decision-maker who leads by example.
• An ability to think laterally and creatively.
• Able to work as a member of a team acting and thinking organisationally with a collaborative style that engages at all levels and promotes positive relationships throughout The Whiteley Homes Trust and its partners.
• An understanding and acceptance of the legal duties, liabilities and responsibilities of trusteeship.

TRUSTEES ARE REQUIRED TO:

• Spend time before each Board and relevant Committee meeting reading and considering papers.
• Be contactable by e-mail and telephone.
• Be available for occasional meetings, visits, fundraising events or discussions between full Board meetings.
• Declare any relevant personal interests and avoid conflicts of interest.
• Respect confidentiality of information.

Person Specification

CORE COMPETENCES

• Effective communication and interpersonal skills, able to liaise effectively with a wide range of stakeholders and audiences.
• Strategic thinking, able to analyse complex information, demonstrate clear analytical intellect and take part in evidence-based decision making.
• The ability to work as a strong team member, building confidence in the Trust’s governance and supports the values, ethos and social housing objectives of Whiteley Homes Trust.
• The ability to assess risk and promote risk awareness without being risk averse and understand and evaluate business risks and opportunities in a manner that allows
• The Trust to fully embrace opportunities as they arise.

KNOWLEDGE AND EXPERIENCE

• Experience of operating at a senior level (either executive or non-executive) within a customer focused service organisation.
• Comprehensive knowledge of commercial issues, with strong business acumen.
• Knowledge of the not-for-profit housing environment including regulation is desirable but not essential.
• A track record at a strategic level of applying technology and data to the design of good customer service.
• The Trust has a skills-based Board, and each Board Member is appointed for their professional skills and experience. The Board is currently looking for community engagement and housing development skills and experience. Alongside these skillsets, experience of working in the housing sector or related regulation is desirable.

SKILLS AND ABILITIES

• Strong strategic planning skills, able to develop strategic vision.
• Able to challenge appropriately and hold the Board and senior leaders to account; with a wider vision to raise standards across the organisation.
• Able to work collaboratively, building consensus and participating in ‘cabinet style’ decision making.
• Ability to make balanced judgements on issues taking all aspects into account, considering the quantity and quality of information provided, and evaluating the consequences.
• Able to express views succinctly and effectively in a formal meeting making reasoned and thought- through contributions which stick to discussing the matter at hand.

PERSONAL BEHAVIOUR AND STYLE

• Actively role models the professional conduct expected of the Board and is a champion and advocate of our values.
• Proactively demonstrates strong commitment to equality and diversity.
• Passionate about service improvements; strongly champions the right of Whiteley Homes Trust residents and service users to have access to excellent services.
• Listens to others and is decisive when it is required.
• Demonstrates credibility and integrity.

Volunteering for Sense

Our amazing team of volunteers help us run over 100 shops across England and Wales.  Every donated item that you sort, prepare and sell helps to raise vital funds to support us in our mission to make sure no one, no matter how complex their disabilities, is isolated, left out, or unable to fulfil their potential. Our shops are at the heart of local communities – sharing the work of Sense, and helping to secure support for our life changing work.

What your role will involve

There are a variety of tasks that you can get involved with in the shop, including:

• Welcoming and assisting customers, providing great customer service and a fantastic shopping experience
• Receiving donated goods from members of the public
• Sorting, steaming, tagging and preparing donated goods for sale
• Creating eye catching window and in-shop displays
• Keeping the shop floor well stocked, tidy, clean and organised
• Processing sales and serving on the till
• Promoting Gift Aid and other Sense fundraising initiatives
• Acting as an ambassador for Sense; promoting the shop and Sense in your local community
• Supporting with the recruitment and training of new volunteers
• Following new health and safety measures to ensure the safety of everyone

Will the role suit me? Yes, if you are:

• Motivated and hardworking
• Reliable, flexible and willing to do a variety of shop tasks
• A team player
• Friendly and helpful
• Passionate about customer service and enjoy interacting with people
• Respectful of others and their diversity
• Interested in supporting the work of Sense and want to make a difference to people who have complex disabilities and are deafblind.

What can Sense offer me as a volunteer?

• A full induction and ongoing support and guidance from your Shop Manager to make sure you feel confident in your role
• Support to develop new skills, knowledge and experience, in particular of a retail environment, but also skills such as teamwork, customer service, communication and using your initiative
• A reference for other paid or voluntary work (available on request)
• The opportunity to share your existing skills and experience to benefit others
• The chance to meet new people from a wide range of backgrounds and to join a passionate and committed team
• The opportunity to make an invaluable contribution to Sense by raising vital income and raising the profile of Sense in your local community; changing the lives of those who have complex disabilities and are deafblind
• Access to Sense discounts and advice, including cashback and discounts on hight street brands, as well as 10% off at Sense charity shops.

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.

We include. We collaborate. We find a way. We challenge. We celebrate.

We are looking for a trustee with a Paediatric Therapy specialism to join the established Board of Trustees. This is an opportunity to join the charity at an exciting time of great development.

We're inviting applications from:

• A Paediatric Therapist - Physiotherapist /Occupational Therapist
• Minimum 2 years Paediatric experience
• HCPC registered
• Currently practicing (NHS/Private/Charity)

In addition, it would be useful but not essential if the applicant also has:

• Experience in community setting
• Knowledge of the charity sector
• Previous Trustee or equivalent experience
• Management experience - under financial reporting, HR and quality measures.

SHELTERBOX IS LOOKING TO RECRUIT 2 NEW TRUSTEES TO JOIN OUR BOARD.

Position Type: Voluntary - The position of Trustee is unpaid

However, all reasonable out-of-pocket expenses incurred on charity business will be reimbursed in line with our Expenses Policy.

Time Commitment: Around 12 - 15 days per year

The Board meets four times year. Two of these meetings are in London or Truro (Cornwall) and two of the meetings are online. Trustees are also encouraged to be a member of one of three committees which meet quarterly for two hours online via Microsoft Teams. There is also an annual two-day Board retreat, which is held in person and is combined with a Board meeting.

Attendance: In person and online

Trustees may also be invited to attend occasional fundraising or networking events.

Term of Appointment: Trustees are appointed for a three-year term, which may be renewed at the end of the term. Trustees cannot serve more than three terms (nine years).

Historically, the organisation’s financial resources have surged in line with high profile disasters and public response. Therefore, it is vital that we continue to build strategies that focus on developing predictable funding growth and ensure we have a sustainable and diverse income profile globally.

As a global organisation, we are seeking applications from across the world, particularly from the global south and from individuals with protected characteristics. We are actively seeking applications from people who may be typically underrepresented or absent from boards and charity governance. This is a fantastic opportunity to use your skills and experience – including lived experience – to support ShelterBox to deliver its strategic goals.

You will be part of a global team working to ensure that no one is without shelter after disaster. Our values run through everything we do. They are the principles that guide how we approach our work with the people we support, our volunteers and our staff.

We would especially like to hear from you if you have experience in fundraising and communications, organisational risk management, charity governance, working with or as a volunteer, or HR and People management.

Role Purpose:

Trustees are responsible under the governing documents of ShelterBox for the governance of the charity.

Upon appointment you will be provided with all applicable governance documents. Management and administration are delegated to the CEO and staff of the organisation.

What are we looking for?

We are looking for people who are as passionate and committed as us to ensuring no one is without shelter after disaster. In an increasingly complex world, more and more families are in desperate need of emergency shelter.

We must do more. We want people to join us in taking on that challenge.

We are committed to fostering a diverse and inclusive board and are actively seeking to improve gender balance among our trustees.

Please see here for general duties and expectation of a Trustee role: The essential trustee: what you need to know, what you need to do (CC3) - GOV UK

KEY RESPONSIBILITIES                                                       

As a member of the Board:

To ensure that ShelterBox is beneficiary led in our decision-making processes.

To agree and regularly monitor ShelterBox’s strategic direction, ensuring that the strategy will deliver on the organisation’s charitable aims and objectives.

To ensure that ShelterBox functions within the legal, charitable and financial requirements set by statutory and regulatory authorities and that it strives to identify and achieve best practice in the management of these areas.

To ensure the effective and efficient administration of ShelterBox by defining goals and evaluating performance against agreed targets.

To act in the best interests of ShelterBox as a whole and to put the interests of ShelterBox before those of any other organisation or person.

To identify areas for improvement and opportunities to maximise our performance, particularly in relation to the effective support, development and deployment of our people.

As a Trustee:

To help the Board of Trustees reach sound decisions. This will include the scrutiny of proposals, leading and initiating discussions, providing advice or guidance on new initiatives and utilising any specialist expertise and experience.

To chair and/or attend bodies given delegated authority by the Board.

To participate in Trustee and Chair appraisal processes, including giving and receiving feedback and conducting Trustee exit interviews.

To adhere to the principles and processes set out in the ShelterBox Board Manual.

To safeguard the good name and of the organisation and actively demonstrate adherence to ShelterBox’s values.

We welcome volunteers from all backgrounds. Women are currently underrepresented in this area of our work, and we particularly encourage female applicants to help us address this imbalance. All volunteer roles are open to everyone and will be allocated based on interest and suitability.