Advice Caseworker Jobs in Birmingham, West Midlands
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job description
Caseworker Role (OISC Level 1, 2 and 3)
About us
The Refugee and Migrant Centre (RMC) is an established, multi award winning charity that provides a safe, welcoming environment to thousands of refugees and migrants living in the Black Country and Birmingham.
Our highly skilled and diverse staff team provide a broad range of services including advice and support on immigration (OISC regulated level 1, 2 & 3), employment, welfare, education, ESOL, housing, homelessness, destitution, citizenship, health and wellbeing.
RMC have been assisting beneficiaries to access and sustain appropriate accommodation and improve their housing and living conditions for nearly two decades. RMC also deals with many aspects of homelessness, destitution, rough sleeping, exploitation, etc.
Why work for us
Our culture is what makes us unique. We encourage an open, honest working environment where people are valued. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes.
What you will be doing
All Caseworkers (Levels 1,2 and 3) will be required to carry out the tasks shown below. The skill level to progress from one level to the next level is also detailed below.
· To provide professional and effective OISC regulated casework as well as advice, guidance and support to a broad range of RMC’s service users.
· To assist/support the team and the management to meet the needs of the beneficiaries and achieve targets.
· To support and supervise colleagues on a lower level of OISC regulation and designated volunteers.
· To deliver presentations and represent RMC at meetings/events when required by management.
· To take responsibility of projects related to the job
Working within the team
· To ensure the requirements of OISC are respected and met during the delivery of immigration-related advice and casework.
· To assist the senior colleagues and managers in order to drive efficiency, quality, systems improvement and target achievement.
· To supervise and/or manage colleagues on a lower level of OISC-regulation and designated volunteers.
Casework and advice
· To offer advice & casework to service users with various aspects related to their immigration case.
· To deliver the appropriate level of casework either independently or under supervision, depending on the level of OISC registration.
· To provide appropriate support and mentoring to any caseworkers and/or advisors that are under this role’s supervision.
· To maintain confidentiality in all dealings with service users and ensure their needs are met in a satisfactory and sensitive manner.
Other
· To be responsible for the day to day delivery of specific projects if requested by the Senior Management Team–this is flexible and could change depending on the nature of funding.
· To represent RMC at external meetings and events when required by senior colleagues.
· To maintain effective working relationships with partners and stakeholders.
Flexibility
In order to deliver the stated aims of this post, a degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above. Such duties will fall within the scope of the job within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed
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OISC Level 1
Skill / experience Essential Desirable
· OISC Level 1 Accreditation or equivalent
· Commitment to working towards level 2
· Experience of advice work dealing with asylum seekers, refugees and vulnerable migrants.
· Ability to communicate complex information clearly to distressed clients.
· Commitment to equality and diversity.
· A proven high standard of communication skills, including written, oral, presentational and inter-personal skills.
· An ability to self-motivate and work independently.
· Fluent in a community language
· Experience of working in a multicultural environment and sensitivity towards other cultures.
· Educated to degree level or equivalent.
· A proven record of team work and flexibility.
· Excellent listening skills and ability to empathise as well as establish boundaries to avoid emotional over involvement.
OISC Level 2
Essential Desirable
· OISC Level 2 Accreditation or equivalent
· Commitment to working towards Level 3
· Experience of complex advice work dealing with asylum seekers, refugees, vulnerable migrants and ‘outside of rules applications
· Ability to communicate complex information clearly to distressed clients
· Commitment to equality and diversity.
· A proven high standard of communication skills, including written, oral, presentational and inter-personal skills.
· An ability to self-motivate and work independently.
· Fluent in a community language
· Experience of working in a multicultural environment and sensitivity towards other cultures.
· Educated to degree level or equivalent.
· A proven record of team work and flexibility.
· Excellent listening skills and ability to empathise as well as
· establish boundaries to avoid emotional over involvement.
OISC Level 3
Essential Desirable
· OISC Level 3 Accreditation or equivalent
· Experience of delivering complex advice work dealing with asylum seekers, refugees, vulnerable migrants, ‘outside of rules applications’ and representation at tribunal.
· Ability to communicate complex information clearly to distressed clients.
· Commitment to equality and diversity.
· A proven high standard of communication skills, including written, oral, presentational and inter-personal skills.
· An ability to self-motivate and work independently.
· Fluent in a community language
· Experience of working in a multicultural environment and sensitivity towards other cultures.
· Educated to degree level or equivalent.
· A proven record of team work and flexibility.
· Excellent listening skills and ability to empathise as well as establish boundaries to avoid emotional over involvement.
The client requests no contact from agencies or media sales.
Central England Law Centre (CELC) provides a vital service to clients across Coventry and Birmingham, providing support for all aspects of housing law through a team of dedicated solicitors, caseworkers, paralegals and support workers.
This is an exciting opportunity for an experienced caseworker or solicitor to join the team, supporting our clients across Birmingham in the delivery of casework through the Law Centre’s Legal Aid contract.
The successful candidate will be subject to a basic DBS check.
Responsibilities
With responsibility for a caseload of clients across Birmingham, the successful candidate will:
- Advise clients on all aspects of housing law through face-to-face and telephone appointments
- Undertake casework and represent clients at court as appropriate
- Liaise with the Legal Aid Agency in respect of funding applications and claims
- Complete public funding forms via CCMS and paper applications where appropriate
- Promptly cost and bill closed cases in order to meet individual and team targets
Person Specification
- A solicitor or caseworker with proven experience of the delivery of casework through a legal aid contract
- A demonstrable commitment to social justice
- The ability to work sympathetically and effectively with a wide variety of clients
- Experience of advocating for clients in court and with other agencies
- Demonstrable knowledge and understanding of legal aid eligibility requirements and legal aid applications
About CELC:
A fairer, more just society in which an understanding of rights and their power is embedded within communities.
Central England Law Centre is the UK’s largest Law Centre. Our size enables us to provide legal expertise across eight different areas of social welfare law including: discrimination; employment; health and social care; housing; immigration and asylum; public law; and welfare benefits. This means that we can offer services that can address all of the interconnected problems people face in their everyday lives.
Our services are rooted in the communities we serve and we are an organisation that uses its legal expertise to improve the lives of those who are often vulnerable and socially excluded due to poverty, illness or disability.
What we offer:
- 37-hour working week;
- Flexible working hours and a hybrid working arrangement;
- 28 days holiday (rising by 1 day per year of service to 35 days after 5 years of service) plus 8 statutory days;
- Pension scheme membership;
- Access to an employee assistance programme;
Closing date: 12pm on the 15th May 2024
Interviews will be held in week commencing: 20th or 27th May 2024
We have an exciting opportunity to join us in making a difference!
Citizens Advice Birmingham has partnered with Alzheimer's Society to deliver Welfare Benefits Advice for people living with dementia. This includes those with the condition and their carers.
Are you an experienced adviser who has a strong background in the delivery of high-quality advice and a good working knowledge of welfare benefits?
We are looking for an enthusiastic caseworker to join the team, to provide the following:
- You will undertake casework, assisting clients to access their entitlement to welfare benefits and other sources of financial help, up to and including tribunal representation.
- Advice will be delivered virtually according to the service user’s needs and preferences. This will include phone, secure email or secure video calls.
- Help to design welfare benefit information leaflets and upskill referrers, preparing and providing training on our referral processes.
- Working independently and building relationships with third sector colleagues will be important, as will the ability to achieve targets, and support the work of volunteers.
Annual Leave: 25 days plus 8 bank holidays pro rata per annum from 1st January to 31st December. This rises to 30 days pro rata over the next 5 years
Previous applicants need not apply
Closing Date: Thursday 2nd May 2024 at noon
Interview Date: Monday 20th May 2024
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Caseworker
Forces Employment Charity is seeking an experienced and highly motivated Caseworker to join our team working on the CFO (Co-financing Organisation) programme in partnership with the probation service. In this role, you will provide specialist support to veterans within the criminal justice system, focused on early intervention, support and diversion to prevent re-offending. You will work closely with probation staff, partner organisations and lead providers to identify, engage and deliver emotional and practical support to veteran clients.
This is a Full-time 35 hours per week, home based role with regular attendance at Lewisham and Croydon Activity Hubs and frequent travel throughout the UK. This role has a salary £29,000 pa.
This will be a fixed term contract till 31 July 2024.
Role Overview:
For the CFO programme, Forces Employment Charity is working in partnership with probation service staff and other partner organisations to provide specialist support for veterans in the justice system.This support is focused on early intervention, support and diversion at point of contact with justice system in order to prevent re-offending.
The successful applicant will be providing activities and support to clients within a formal contractual framework working to challenging targets.The role holder will need a strong beneficiary focus and the ability to rapidly form relationships with partners and local agencies.
Key Responsibilities:
- Work with partners to identify and engage veterans with the CFO Programme.
- Undertake needs assessments with each veteran and jointly develop their support plan.
- Work as part of a team, together with Probation Service Staff and Lead Provider staff, was well as partner organisations providing specialist support.
- Deliver emotional and practical support to veterans working with partner organisations to provide specialist support for each individual as required.
- Work with the veteran to secure employment.
- Optimise the delivery of activities which are separately billed as part of CFO Programme.
- Ensure that all activity is recorded on the MOJ CATs system, or other system as required by the contract.
- Deliver any further activities reasonably required by the Op Nova National Manager or CFO Contract Manager, the Nova National Manager and the Forces Employment Charity.
Essential Competencies:
- Understanding, empathy and knowledge of ex-forces personnel and the challenges they may face.
- Highly motivated and independent, capable of working remotely from their line manager.
- Resilient and able to work with individuals with complex needs and cope with the rigors that arise from working with veterans in the criminal justice system.
- Commitment to working with each veteran without prejudice and in an equitable manner, including those who are arrested for violent or sexual offences.
- Experience of working with people using a mentoring or coaching approach to engage and support the individuals we work with change their lives.
- Experience of working with others as part of a multi-disciplinary team.
- Excellent communication, organisation and IT/CRM skills.
- Excellent team players who will contribute to a diverse and dedicated team.
- Driving licence and use of own car.
Security Clearance
The successful candidate will be required to undergo a Disclosure and Barring Service (Enhanced) check and Non-Police Personnel Vetting (NPPV) Level 2 security clearance.
If you are passionate about supporting veterans, resilient, and an exceptional team player, please apply with your CV and cover letter by midnight at 12:00 AM by 10th May 2024.
Forces Employment Charity is an equal opportunities employer, and values having a diverse workforce. We actively encourage applications from all qualified candidates.
Job Title: Administrator/Receptionist
Salary: £22,011
Hours: Full-time or Part-time (We are open to job-shares)
Location: Tyseley, Birmingham
About this role
This role is a pivotal one in Central England Law Centre as we strive to deliver excellent service to our wide range of clients from the local community in Birmingham.
The receptionist/administrator is the first point of contact for all clients whether they visit in person, send an email or contact us by phone. The person will also be responsible for providing administrative support to our caseworkers whilst overseeing all aspects of the management of the office from coordinating IT equipment, ordering office supplies and ensuring all building maintenance is up-to-date.
The successful candidate will be subject to a basic DBS check.
Responsibilities
- Provide an excellent client focused reception service in person, by email and phone
- When required, provide general signposting information to clients
- Ensure that all records are kept up to date and files are maintained to a high standard
- Provide reports from Law Centre data sources as required
- Maintain asset logs of Law Centre equipment and identify equipment needs
- Coordinate IT issues with our external IT support
- Ensure building maintenance is up to date
Person Specification
Essential
- A demonstrable commitment to social justice and a commitment to and understanding of the aims and objectives of the Law Centre.
- The ability to work sympathetically and effectively with a wide variety of staff, volunteers, partners, and clients
- A non-judgemental attitude
- The ability to communicate effectively and sensitively
- An understanding of the importance of confidentiality
- The ability to get on with people and be polite under pressure and to work co-operatively as part of a team
Desirable
- Knowledge of the work of Central England Law Centre or similar social justice organisations
- Experience of case management systems
- Experience of operating a telephone switchboard
- Experience of working with the public and in a busy and demanding environment
About CELC:
A fairer, more just society in which an understanding of rights and their power is embedded within communities.
Central England Law Centre is the UK’s largest Law Centre. Our size enables us to provide legal expertise across eight different areas of social welfare law including: discrimination; employment; health and social care; housing; immigration and asylum; public law; and welfare benefits. This means that we can offer services that can address all of the interconnected problems people face in their everyday lives.
What we offer:
- 37-hour working week;
- Flexible working hours and a hybrid working arrangement;
- 28 days holiday (rising by 1 day per year of service to 35 days after 5 years of service) plus 8 statutory days;
- Pension scheme membership;
- Access to an employee assistance programme;
We invite interested candidates to download our Recruitment Pack for this role from our website.
Closing date: 12pm on the 17th May 2024
Interviews will be held in week commencing: 20th or 27th May 2024