We are seeking an experienced, pro-active, and self-motivated Production Editor to join a small and friendly team for a period of 7 months of parental cover.

Reporting to the Publishing Operations Manager, the role will oversee the full journal production process from acceptance to online/print publication for a list of defined journal titles to ensure timely publication to budget and agreed quality standards, delivering first-class service to our authors and partners during their publication journey.

This is a pivotal role working in a fast-paced department; as such, you will have exceptional time management, organisation, and communication skills, with a proven ability to prioritise your own workload and to meet tight deadlines. You should be able to pick up new processes and systems quickly.

The ideal candidate will be educated to degree level (preferably in a scientific subject) and will have strong technical knowledge and problem-solving skills, including an aptitude for XML, HTML, and digital file management.

You will have excellent verbal and written communication skills, with a keen eye for detail to monitor and manage the quality of our digital and print publishing outputs. A knowledge of InDesign and Photoshop is desirable but not essential.​

Only shortlisted candidates will be contacted.

Closing date: 28th October 2021 

“Please note that this role is home-based and interviews will be virtual”.

For more information, please visit our website.

Please send a CV and covering letter via the button below. It is important that you DO NOT include your Personal Information i.e. name and contact details in your CV or Cover Letter

This is because the Society is committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. We offer a range of family friendly, inclusive employment policies to support staff from different backgrounds.

The Society takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.

Please note that due to limited resources it is not possible for the Society to acknowledge receipt of applications. If you do not hear from us within two weeks of the closing date, please assume that your application has been unsuccessful on this occasion. 

“We are interested in every qualified candidate who is eligible to work in the United Kingdom. However, we are not able to sponsor visas.”

The Biochemical Society/Portland Press is looking for two enthusiastic and driven individuals to join the editorial team as Commissioning Assistants, supporting the Managing and Commissioning Editors in developing a pipeline of commissioned article content for its journal portfolio.

This position is ideal for bioscience graduates looking for a career in scientific publishing. This is an opportunity to join a friendly and dynamic team, and build relationships with key stakeholders in the scientific community.

Only shortlisted candidates will be contacted.

Closing date: 25th October 2021 

“Please note that this role is home-based and interviews will be virtual”.

For more information, please visit our website.

Please send a CV and covering letter via the button below. It is important that you DO NOT include your Personal Information i.e. name and contact details in your CV or Cover Letter

This is because the Society is committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. We offer a range of family-friendly, inclusive employment policies to support staff from different backgrounds.

The Society takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.

Please note that due to limited resources it is not possible for the Society to acknowledge receipt of applications. If you do not hear from us within two weeks of the closing date, please assume that your application has been unsuccessful on this occasion. 

“We are interested in every qualified candidate who is eligible to work in the United Kingdom. However, we are not able to sponsor visas.”

The post holder will sit within the Senior Management Team and will provide leadership and operational support to the CEO for the management of all clinical services. The post holder will play a key role in overseeing MW’s wellbeing and clinical services to ensure robust clinical support and safe delivery of practice across all settings. The post holder will work closely with other members of the senior management team including the Operations and Service Development Manager (OSDM) and IAPT Clinical Lead, to lead on and/or contribute to the development of MW’s services and its strategic goals.

As the Head of Wellbeing and Clinical Services, the post holder will lead by example and act as a positive role model for all staff by ensuring that all staff fulfil the requirements of their job descriptions and adhere to all organisational policies and procedures.

The post holder will ensure that the staff are appropriately supported and delivering a safe service based on the processes and protocols of the respective service, including NICE guidelines and protocols established by MW’s NHS Trust partners, where appropriate.

The post holder will be responsible for the development and leadership of MW’s wellbeing and clinical services, from client experience to complex care provision.

The post holder will ensure that the clinical governance arrangements including risk management are adhered to; support the OSDM to staff requirements including recruitment, selection and retention; support the OSDM in the development of good practice, to improve and evolve the processes and systems to meet the demands of the services.

The post holder will oversee the accurate record keeping for assessments and interventions in the respective services, ensuring high quality detailed notes are recorded in a timely manner.

The post holder is the Named Lead for Safeguarding, Risk Management and Information Governance Management for the organisation.

Main Duties and Responsibilities

To provide strong leadership, cultivate a culture of clinical excellence and a robust clinical governance across all services in line with best practice:

• Provide support and oversight for good use of client or patient database and monitor effectiveness
• Work with the Chief Executive and the senior management team to monitor staff/practitioners/clinicians’ performance every month
• Produce service reports for steering group and contract meetings
• Produce reports, attend and contribute to MW’s board meetings every quarter
• Produce end of project reports and evaluation as necessary
• Support the development of the staffing strategy, recruitment, selection and induction. Actively participate in staff recruitment, including the short-listing and as a member of the interview panel for all clinical and frontline staff across MW’s wellbeing services.
• Deputise for the Chief Executive when necessary
• Assist the Chief Executive with fundraising applications to NHS Trusts and charitable trust foundations

Across all services, the post holder will be expected to:

• Monitor and review service targets and ensure all respective services meeting their Key Performance Indicators (KPIs) including waiting times, client screenings, treatment and recovery.
• Provide the clinical input and support to the OSDM to improve the clinical elements of service interventions, and help to implement on-going service developments
• Keep apprised of new developments e.g. in relation to short-term therapeutic interventions, social prescribing, community transformation and transition services, relevant to the respective service
• Jointly with the OSDM and the Chief Executive, ensure all complaints and concerns are handled effectively and efficiently, in accordance with MW’s procedures.
• Ensure staff attend their clinical supervision sessions as requested by their respective clinical supervisors, and adhere to and follow the guidance provided to ensure a safe service, implemented in line with the latest NICE guidelines where applicable
• Protocols and arrangements are in place so that people can be stepped up and down to and from and within the service as required
• Support the OSDM to work collaboratively with MWS and WT CIC partners to ensure the service meets the required service targets and KPIs

In the IAPT Service, they will ensure:

• In conjunction with the IAPT clinical lead, the service is implemented and developed in line with national and local IAPT guidelines
• Therapists are attending the required level of clinical supervision as delivered by the IAPT Clinical Lead, Step 2 and Step 3 supervisors
• Work closely with Barnet, Enfield and Haringey Mental Health Trust (BEHMHT) clinical and management colleagues
• Promote the service and increase access for people with mild to moderate anxiety and depression including groups and communities who are underrepresented in the service.
• Ensure staff attend their clinical supervision sessions as requested by their respective clinical supervisors, and adhere to and follow the guidance provided to ensure a safe service, implemented in line with the latest NICE guidelines where applicable

In the BWH Service, they will ensure:

• Referrals are paper screened based on risk and presentation for suitability
• Provide case management supervision on complex cases, and those presenting with risk, to support the Senior Wellbeing Navigator and BWH’s Wellbeing Navigator staff, and consulting the multi-disciplinary team (MDT) discussions for complex cases
• Regularly attend and contribute to the MDT discussions at the Joint Case Management meetings to ensure formulation of tailored wellbeing plans
• Work closely with the OSDM to provide highlights of the service including client presentations, complex case discussions and identifying the key needs and themes experienced in the community, to inform commissioners of the ongoing service delivery
• Support the OSDM in developing partnerships and fostering relationships with key stakeholders including commissioners, statutory services, other VCS organisations and service user groups

In the IVS Service, they will ensure:

• The service aims to promote independence and resilience
• The service connects individuals with appropriate agencies through onward referral and connection based on their needs
• The staff team are supported with case management supervision on a regular basis
• Support the OSDM in promoting the service and increasing access for those identified by BEHMHT’s colleagues as suitable to be transitioned into the community.
• Support the OSDM in instilling the ethos of the WT CIC and MW in staff, providing the motivation and empowering the staff team to perform to the best of their ability
• Work collaboratively as part of the Core Locality MDT with clients to develop their co-produced, tailored recovery plan based on their wellbeing goals and promote personal responsibility

Information and Resources

Within all the key services, staff are required to record accurate contacts and engagement with service users on a regular basis.

The post holder will:

• Ensure that data quality across the service is to a very high standard, and staff complete all information requirements as agreed by existing processes and local protocols, enabling the generation of regular reports to provide up to date and accurate performance monitoring reports to commissioners

Clinical Services

MW’s wellbeing services cater for a wide range of mental health and wellbeing presentations in the community, ranging from mild to moderate mental health to severe and acute comorbid presentations. The post holder will have a strong knowledge of these issues, experience in managing cases with these presentations and will oversee:

Across all services:

• Maintain high clinical standards in all aspects of the work.
• Ensure staff are appropriately skilled and trained to deliver the service
• Clinical governance arrangements are in place to cover all clinical activity
• To develop and ensure implementation of Policies and Procedures for operation of the services
• Ensure staff attend their clinical supervision sessions as requested by their respective clinical supervisors, and adhere to and follow the guidance provided to ensure a safe service, implemented in line with the latest NICE guidelines where applicable
• Act as the designated lead for Risk Management and Safeguarding across MW’s services. They will possess the confidence and experience to support other team members to manage and deal with risk situations as and when they arise.
• Support staff to undertake risk assessment and risk management for individual clients and to provide advice on psychological aspects of risk assessment and risk management in line with BEHMHT Trust policies and procedures, including work with clients deemed as vulnerable adults.
• Drive improvement through client engagement

Education and Training

The post holder will ensure mandatory training is undertaken and relevant CPD opportunities for all staff including PWPs, other therapists, Wellbeing Navigators and IVS workers; and deliver/support the delivery of regular internal clinical skills training sessions across the team.

Professional

All staff working within the organisation will be expected to comply with the MW staff code of conduct, and to comply with local and national professional standards as required in their roles. The post holder will be expected to:

• Maintain standards of practice according to the employer and any regulating bodies.
• Ensure all aspects of confidentiality relating to both the service and individuals are maintained at all times with a clear understanding and implementation of GDPR data protection regulations
• Participate in individual performance review and respond to agreed objectives.
• Ensure all staff are aware of professional standards expected in the service. Work is carried out within the agreed policies and procedures and in adherence with NICE guidelines

Quality & Patient Safety

The post holder will be expected to adhere and comply with the following policies and the governance framework of MW and the WT CIC, including NICE guidance and best practice guidelines. This includes but is not limited to:

• Protection of Children & Vulnerable Adults
• Incident Reporting
• Identification, management and reduction of risk
• Monitoring of quality and compliance
• Health and Safety, and the environment for patients/clients, visitors and staff
• Infection Control
• Equal Opportunities
• Health and Safety
• Information Governance
• UK Data Protection Act 2018, the General Data Protection Regulation (GDPR), access to Health Records Act 1990, and other relevant legislation

The post holder will be expected to maintain up-to-date knowledge of legislation, national and local policies and issues in relation to both the specific client group and mental health.

Organisational Change

As services develop and change, the post holder may be required to undertake other responsibilities within MW. These may include responsibilities such as the support of activities and events that promote the awareness and development of the organisation, and contribute to the ongoing efforts in fundraising.

Review

This job description is an outline, which reflects the present requirements of the post and is not intended to be an inflexible or finite list of duties and responsibilities. As these duties and responsibilities change and develop the job description will be amended from time to time in consultation with the post holder.

The post holder will sit within the Senior Management Team and will provide leadership and operational support to the CEO for the management of all clinical services. The post holder will play a key role in overseeing MW’s wellbeing and clinical services to ensure robust clinical support and safe delivery of practice across all settings. The post holder will work closely with other members of the senior management team including the Operations and Service Development Manager (OSDM) and IAPT Clinical Lead, to lead on and/or contribute to the development of MW’s services and its strategic goals.

As the Head of Services, the post holder will lead by example and act as a positive role model for all staff by ensuring that all staff fulfil the requirements of their job descriptions and adhere to all organisational policies and procedures.

The post holder will ensure that the staff are appropriately supported and delivering a safe service based on the processes and protocols of the respective service, including NICE guidelines and protocols established by MW’s NHS Trust partners, where appropriate.

The post holder will be responsible for the development and leadership of MW’s wellbeing and clinical services, from client experience to complex care provision.

The post holder will ensure that the clinical governance arrangements including risk management are adhered to; support the OSDM to staff requirements including recruitment, selection and retention; support the OSDM in the development of good practice, to improve and evolve the processes and systems to meet the demands of the services.

The post holder will oversee the accurate record keeping for assessments and interventions in the respective services, ensuring high quality detailed notes are recorded in a timely manner.

The post holder is the Named Lead for Safeguarding, Risk Management and Information Governance Management for the organisation.

Main Duties and Responsibilities

To provide strong leadership, cultivate a culture of clinical excellence and a robust clinical governance across all services in line with best practice:

• Provide support and oversight for good use of client or patient database and monitor effectiveness
• Work with the Chief Executive and the senior management team to monitor staff/practitioners/clinicians’ performance every month
• Produce service reports for steering group and contract meetings
• Produce reports, attend and contribute to MW’s board meetings every quarter
• Produce end of project reports and evaluation as necessary
• Support the development of the staffing strategy, recruitment, selection and induction. Actively participate in staff recruitment, including the short-listing and as a member of the interview panel for all clinical and frontline staff across MW’s wellbeing services.
• Deputise for the Chief Executive when necessary
• Assist the Chief Executive with fundraising applications to NHS Trusts and charitable trust foundations

Across all services, the post holder will be expected to:

• Monitor and review service targets and ensure all respective services meeting their Key Performance Indicators (KPIs) including waiting times, client screenings, treatment and recovery.
• Provide the clinical input and support to the OSDM to improve the clinical elements of service interventions, and help to implement on-going service developments
• Keep apprised of new developments e.g. in relation to short-term therapeutic interventions, social prescribing, community transformation and transition services, relevant to the respective service
• Jointly with the OSDM and the Chief Executive, ensure all complaints and concerns are handled effectively and efficiently, in accordance with MW’s procedures.
• Ensure staff attend their clinical supervision sessions as requested by their respective clinical supervisors, and adhere to and follow the guidance provided to ensure a safe service, implemented in line with the latest NICE guidelines where applicable
• Protocols and arrangements are in place so that people can be stepped up and down to and from and within the service as required
• Support the OSDM to work collaboratively with MWS and WT CIC partners to ensure the service meets the required service targets and KPIs

In the IAPT Service, they will ensure:

• In conjunction with the IAPT clinical lead, the service is implemented and developed in line with national and local IAPT guidelines
• Therapists are attending the required level of clinical supervision as delivered by the IAPT Clinical Lead, Step 2 and Step 3 supervisors
• Work closely with Barnet, Enfield and Haringey Mental Health Trust (BEHMHT) clinical and management colleagues
• Promote the service and increase access for people with mild to moderate anxiety and depression including groups and communities who are underrepresented in the service.
• Ensure staff attend their clinical supervision sessions as requested by their respective clinical supervisors, and adhere to and follow the guidance provided to ensure a safe service, implemented in line with the latest NICE guidelines where applicable

In the BWH Service, they will ensure:

• Referrals are paper screened based on risk and presentation for suitability
• Provide case management supervision on complex cases, and those presenting with risk, to support the Senior Wellbeing Navigator and BWH’s Wellbeing Navigator staff, and consulting the multi-disciplinary team (MDT) discussions for complex cases
• Regularly attend and contribute to the MDT discussions at the Joint Case Management meetings to ensure formulation of tailored wellbeing plans
• Work closely with the OSDM to provide highlights of the service including client presentations, complex case discussions and identifying the key needs and themes experienced in the community, to inform commissioners of the ongoing service delivery
• Support the OSDM in developing partnerships and fostering relationships with key stakeholders including commissioners, statutory services, other VCS organisations and service user groups

In the IVS Service, they will ensure:

• The service aims to promote independence and resilience
• The service connects individuals with appropriate agencies through onward referral and connection based on their needs
• The staff team are supported with case management supervision on a regular basis
• Support the OSDM in promoting the service and increasing access for those identified by BEHMHT’s colleagues as suitable to be transitioned into the community.
• Support the OSDM in instilling the ethos of the WT CIC and MW in staff, providing the motivation and empowering the staff team to perform to the best of their ability
• Work collaboratively as part of the Core Locality MDT with clients to develop their co-produced, tailored recovery plan based on their wellbeing goals and promote personal responsibility

Information and Resources

Within all the key services, staff are required to record accurate contacts and engagement with service users on a regular basis.

The post holder will:

• Ensure that data quality across the service is to a very high standard, and staff complete all information requirements as agreed by existing processes and local protocols, enabling the generation of regular reports to provide up to date and accurate performance monitoring reports to commissioners

Clinical Services

MW’s wellbeing services cater for a wide range of mental health and wellbeing presentations in the community, ranging from mild to moderate mental health to severe and acute comorbid presentations. The post holder will have a strong knowledge of these issues, experience in managing cases with these presentations and will oversee:

Across all services:

• Maintain high clinical standards in all aspects of the work.
• Ensure staff are appropriately skilled and trained to deliver the service
• Clinical governance arrangements are in place to cover all clinical activity
• To develop and ensure implementation of Policies and Procedures for operation of the services
• Ensure staff attend their clinical supervision sessions as requested by their respective clinical supervisors, and adhere to and follow the guidance provided to ensure a safe service, implemented in line with the latest NICE guidelines where applicable
• Act as the designated lead for Risk Management and Safeguarding across MW’s services. They will possess the confidence and experience to support other team members to manage and deal with risk situations as and when they arise.
• Support staff to undertake risk assessment and risk management for individual clients and to provide advice on psychological aspects of risk assessment and risk management in line with BEHMHT Trust policies and procedures, including work with clients deemed as vulnerable adults.
• Drive improvement through client engagement

Education and Training

The post holder will ensure mandatory training is undertaken and relevant CPD opportunities for all staff including PWPs, other therapists, Wellbeing Navigators and IVS workers; and deliver/support the delivery of regular internal clinical skills training sessions across the team.

Professional

All staff working within the organisation will be expected to comply with the MW staff code of conduct, and to comply with local and national professional standards as required in their roles. The post holder will be expected to:

• Maintain standards of practice according to the employer and any regulating bodies.
• Ensure all aspects of confidentiality relating to both the service and individuals are maintained at all times with a clear understanding and implementation of GDPR data protection regulations
• Participate in individual performance review and respond to agreed objectives.
• Ensure all staff are aware of professional standards expected in the service. Work is carried out within the agreed policies and procedures and in adherence with NICE guidelines

Quality & Patient Safety

The post holder will be expected to adhere and comply with the following policies and the governance framework of MW and the WT CIC, including NICE guidance and best practice guidelines. This includes but is not limited to:

• Protection of Children & Vulnerable Adults
• Incident Reporting
• Identification, management and reduction of risk
• Monitoring of quality and compliance
• Health and Safety, and the environment for patients/clients, visitors and staff
• Infection Control
• Equal Opportunities
• Health and Safety
• Information Governance
• UK Data Protection Act 2018, the General Data Protection Regulation (GDPR), access to Health Records Act 1990, and other relevant legislation

The post holder will be expected to maintain up-to-date knowledge of legislation, national and local policies and issues in relation to both the specific client group and mental health.

Organisational Change

As services develop and change, the post holder may be required to undertake other responsibilities within MW. These may include responsibilities such as the support of activities and events that promote the awareness and development of the organisation, and contribute to the ongoing efforts in fundraising.

Review

This job description is an outline, which reflects the present requirements of the post and is not intended to be an inflexible or finite list of duties and responsibilities. As these duties and responsibilities change and develop the job description will be amended from time to time in consultation with the post holder.

Bridport and District Citizens Advice are looking to recruit a highly motivated and enthusiastic advice session supervisor to support a team of volunteers and paid staff. We provide high quality advice to around 2500 clients per year through telephone, face to face and digital channels.

You will be a good team player with an ability to supervise our advice team operating both remotely and from our office in Bridport to ensure that the quality of advice given is of a high standard.

You will have considerable experience of advice work in one or more of our core enquiry areas; benefits, debt, employment, housing and consumer. Training to meet Citizens Advice supervisor competencies can be provided.

You will be employed by Bridport and District Citizens Advice reporting directly to the Advice Services Manager. There may be a possibility to increase hours of work subject to operational demands.

Bridport and District Citizens Advice is committed to the principles of equality and diversity.

Closing date: 10.00 am Monday 8 November 2021

Interview date: Thursday 11 November 2021 (Location: Bridport office)

About us

Community Advice Works is a charity based in South East London that provides advice and advocacy to those that need it. Our Advice Team provides a specialist advice service to those in the London Borough of Lewisham. The team has built a strong reputation within the borough for providing high quality, independent, person-centred welfare and housing advice. We also have our Mozaic project at Guys and St Thomas’ Hospital delivering holistic, advocacy support to women experiencing domestic abuse.

About the role

We are looking for a confident and enthusiastic individual with a proven track record of excellent advice & people skills to take on the role of Advisor. The successful candidate will be part of our Advice Team, delivering high quality generalist advice to Lewisham residents. You provide advice on a host of issues, including welfare benefits, housing & employments matters. You will bring your own knowledge and experience to the role, but will also have the skills to research areas outside of this.

The details

The role is anticipated to be 21 hours, spread over Monday – Wednesday (0.6 FTE based on 35-hour per week). However, we are willing to consider other work patterns -– please stipulate your requirements when you apply.

The remuneration package for the role includes a salary of £27,000 (pro rata), pension, and 28 days annual leave (pro rata), rising to 30 days after 3 years continuous service.

To apply

The closing date for applications is 9th November @ 9am.If you are shortlisted, you will be invited to complete an assessment exercise. This will be completed remotely at some point between 10th & 11th November. Should you be successful in this, you will be invited to interview. Interviews are provisionally scheduled for 15th/16th November.

We are an equal opportunities employer and strongly welcome applications from under-represented communities. Our shortlisting process is anonymised as part of our commitment to this. If you need any adjustments in order to apply for the role, or at an interview stage, please do not hesitate to contact us by emailing info at 170cp dot org dot uk. We are more than happy to have a chat with you to accommodate your needs!

Remote and Hatfield

Citizens Advice Welwyn Hatfield is a progressive, highly regarded and independent advice charity in Hertfordshire serving a growing population of 120,000 people. With 2025 paid staff and 50-60 volunteers, we want to continue to increase our impact on the local community.

We’re looking for a Generalist Adviser to help our enthusiastic team to achieve that goal. You’ll provide information, guidance and advice to our clients face to face, by telephone, webchat and email. The role will encompass various aspects of general advice which will provide an excellent opportunity to develop your career with Citizens Advice. 

Ideally, you’ll have experience of working as a Generalist Adviser, but full training will be provided for the right candidate. What's really important is your ability to learn quickly and apply this knowledge to helping clients. A good attitude to hard work, finding solutions and being able to take constructive feedback are essential. You’ll also have strong interpersonal skills, as well as a good knowledge of IT.

Citizens Advice Welwyn Hatfield values equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. 

Owing to limited resources, we won’t be able to contact candidates who aren’t shortlisted for interview. If you don’t hear from us, please assume that your application has not been successful on this occasion.

For more information and to apply, please visit our website via the Apply button

Based in our offices in Stroud and/or Cirencester

The Role

Working in partnership with the Core Services Manager (CSM), ensure a high quality advice service is maintained across the organisation by overseeing and taking joint operational responsibility for the management, delivery and development of all aspects of the advice service.

The two Service Managers each have distinct areas of responsibility but will provide cover for each other as necessary to ensure the organisation runs efficiently and effectively. The SSM is part of the Senior Management Team led by the CEO.

The specific areas of focus for the Specialist Services Manager are the management and development of specialist advice services and projects across CASCD, which includes:

• Promoting, managing and developing the specialist advice services and projects ensuring they meet the needs of clients as well as the required quality standards and KPIs required by Citizens Advice nationally, funders and partners
• Ensuring that appropriate levels of support and supervision, management, training and development are in place to meet the needs of the service
• Reviewing future needs and service provision and contributing to strategic business planning
• Contributing to the promotion of services and building of relationships with funders, partners and fundraising groups.

Profile

To be successful in this position your skills should include the following:-

1. Experience of casework and ability to meet Citizens Advice competence requirements for an Advice Session Supervisor.
2. Understanding of current issues affecting society and their implications for clients and advice service provision.
3. A good understanding of equality, diversity and inclusion and its application to the provision of advice, and the supervision and development of staff and volunteers.
4. Proven ability to manage people including the ability to recruit, develop and motivate staff and volunteers.
5. Ability to lead and contribute to a team, including the ability to prioritise own work and the work of others, and take decisions on the day to day running of a busy service area.
6. Ability to create a positive working environment in which equality, diversity and inclusion are well managed, dignity at work is upheld and staff and volunteers are empowered and motivated to do their best.
7. Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
8. Excellent organisational skills and ability to plan own workload and those of others in a pressurised environment.
9. Proven ability of monitoring and maintaining service delivery against targets.
10. Ability to communicate effectively verbally and in writing, particularly to write clear procedures and internal communication documents.
11. Proven ability to manage change.
12. Ability to collate monitoring reports, analyse and interpret complex information, including statistical information.
13. Proven ability of prioritising own workload and meeting deadlines.

The closing date for applications:  Friday 15th October 2021 at 10.00 am.

Please visit our website via the Apply button for more information and to apply.

Based in our offices in Stroud and/or Cirencester

The Role

Working in partnership with the Specialist Services Manager (SSM), ensure a high quality advice service is maintained across the organisation. Overseeing and taking joint operational responsibility for the management, delivery and development of all aspects of the advice service.

The two Service Managers each have distinct areas of responsibility but provide cover for each other as necessary to ensure the organisation runs efficiently and effectively. The CSM is part of the Senior Leadership Team led by the CEO.

The specific areas of focus for the Core Services Manager are as follows:

• Managing the generalist advice service which includes the support, supervision and development of a team of Advice Session Supervisors
• Leading the volunteer workforce and ensuring that appropriate levels of support and supervision, management, training and development are in place to meet the needs of the service
• Ensuring the generalist core service meets the needs of clients as well as the quality standards required by Citizens Advice nationally, funders and partners
• Contributing to the building of relationships with funders, partners and fundraising groups.

Profile

1. To be successful in this position your skills should include the following:-
2. Ability to meet Citizens Advice competence requirements for an Advice Session Supervisor and a generalist adviser.
3. Understanding of current issues affecting society and their implications for clients and advice service provision.
4. A good understanding of equality, diversity and inclusion and its application to the provision of advice, and the supervision and development of staff and volunteers.
5. Proven ability to manage people including the ability to recruit, develop and motivate staff and volunteers.
6. Ability to lead and contribute to a team, motivating others to achieve high quality services and ensure effective day to day decisions to meet deadlines in a busy service area.
7. Ability to create a positive working environment in which equality, diversity and inclusion are well managed, dignity at work is upheld and staff and volunteers are empowered and motivated to do their best.
8. Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
9. Excellent organisational skills and ability to plan and prioritise own workload and those of others in a pressurised environment.
10. Proven ability of monitoring and maintaining service delivery against targets.
11. Ability to communicate effectively verbally and in writing, particularly to write clear procedures and internal communication documents.
12. Proven ability to manage change.
13. Ability to collate monitoring reports, analyse and interpret complex information, including statistical information.
14.  Ability to monitor and maintain casework systems and procedures.

The closing date for applications:  Friday 15th October 2021 at 10.00 am.

Please visit our website via the Apply button for more information and to apply

Thank you for considering a Team Leader role with Redthread. We are a team of compassionate, collaborative, and courageous professionals, committed to empowering young people to change their lives. 

As a Team Leader primarily based at the Queen Elizabeth Hospital, Birmingham, you will enable the team to support young people who are experiencing trauma or tragedy and their families and hold a caseload yourself.

To succeed in this role, you need to be a strong leader who advocates for a trauma-informed approach for the team and for the young people we support. You’ll have extensive experience working with young people who are vulnerable and high risk, an understanding of the impact intense, short-term work can have, and a good understanding of the support ecosystem they need. You need to be a people person, able to build and maintain relationships with colleagues and partners and to be a nurturing line manager to a small team working in a busy hospital environment. 

You must also be a skilled communicator: as comfortable building a relationship with a young person as you are liaising with our clinical colleagues. You’ll be keen to keep learning, seizing training opportunities at Redthread and continuously reflecting upon and improving your practice.

During the Covid-19 outbreak, our teams are still working from the hospitals as we are classed as essential workers. You will need to do shifts at the hospital, as well as working some days from home, depending on the needs of the team and the service. 

In return, the successful candidate will receive a competitive salary, a supportive and flexible working environment, excellent staff training and development package and access to a range of employee benefits including; enhanced annual leave and family leave entitlements, employer pension scheme contribution, access to clinical supervisions, enhanced employee assistance programme services and more.

Please see the job pack attached and on our website for full details of the role and how to apply. 

Applications deadline: 9am, Monday 1st November

Please Note: If we receive a high number of applications, we reserve the right to close the advert before the closing date. Therefore, early applications are encouraged.

Who are Redthread?

Redthread empowers young people to thrive as they navigate the challenging transition to adulthood by integrating trauma-informed youth work into the health sector. Whether a young person has been the victim of a stabbing, is seeking support for anxiety, has suffered a sexual assault, or wants to find a new home beyond the reach of a gang, we support them to overcome the challenges they face through our dynamic youth work programmes.

Every year thousands of young people find themselves in hospital A&E departments as the victim of serious youth violence. Redthread’s Youth Violence Intervention Programme embeds youth workers in hospitals to intervene with these young people. The teams meet the young patients as soon as they can: in the A&E waiting room, on the ward, or even in the resuscitation bay. We believe that this moment of intense crisis when the young person is nursing a serious injury in the daunting environment of a busy hospital, often alone, can be a catalyst for pursuing positive change – a ‘teachable moment’.

Our teams build rapport with the young people, mentor and advise them, and support them to make long-term positive plans to break away from cycles of violence and offending. Problems include exclusion from education, employment or training, a lack of stability in housing, mental health concerns, unstable relationships, and reprimands due to criminal activity. Redthread capitalises on our partnerships to ensure long-term work and change is possible for each young person. The teams make well-judged referrals on their behalf and accompany them to initial meetings to ensure the transition is smooth. This work disrupts the cycle that can too easily lead to devastated communities and an exhausted healthcare and justice system.

As the Veterans Information Coordinator, you will provide information and advice to older people and veterans, including benefits checks, using person-centred support to ensure connections with appropriate services in-house, or suitably referred onwards

Age UK Portsmouth (AUKP) is an independent charity which provides high quality and accessible services for adults and elderly people living in the City of Portsmouth. The charity generates funds through specific service provision contracts, charitable grants, donations, mobility support products, legacies and via statutory bodies

You will be based at AUKP’s Bradbury Centre in Kingston Road but will also expected to actively promote the Veterans Information Project through initiating contact and engaging with veterans and veterans support organisations throughout Portsmouth and South-East Hampshire.

Main duties and responsibilities:

Provide accurate, comprehensive, impartial, timely and relevant information and advice to all enquires in accordance with agreed policies and procedures.

Independently conduct home visits for people who are house-bound and are unable to travel to the Bradbury Centre.

You will respond to referrals and provide support to clients wellbeing by identifying and encouraging successful achievement of their own personal goals.

Keep extensive records and continuously update our Client Record Management system,  CharityLog, with all relevant content sources, actions, appointments and referrals; scanning hard copy correspondence and attaching it to appropriate Service User details i.e. from telephone calls, emails and postal data.

Administration and electronic folder management in compliance with AUKP’s quality assurance mechanisms will require advanced expertise in IT ensuring the efficient operation of the Veterans Information Project.

Ensure that information, advice and support provided is in line with the Department of Work and Pensions (DWP) Alternative Office system guidance.

Conduct and record interactions at regular presentations and outreach sessions, event attendance, referrals and follow-up contact throughout Portsmouth and surrounding local areas, so own transport is essential.

Recruit and support volunteers with caseloads ensuring cases remain manageable to meet targets.

Engaging and supervising volunteers (in line with AUKP’s policies) in regular weekly sessions, covering for absence when possible and supporting caseload management to ensure volunteer workloads remain realistic and on schedule.

Provide workload cover across the Enquiries services, including reception, in the event of absence.

Work closely with the Information & Advice and Veterans Socialisation teams, providing support to ensure targets are achieved and staff cover as required.

Keep subject and legislation knowledge up to date and attend appropriate training.

Receptionist

We have an exciting front of house role where the reception is the first point of contact within a leading youth charity that helps shape the lives of young people.

The aim of this amazing charity is to help improve the lives of young people in Barnet by giving them somewhere to go, something to do and someone to talk to

Position: Receptionist

Location: Edgware, London.

Salary: £10.85 per hour

Hours: Up to 20 hours per week

About the role:

As Receptionist you will be responsible for greeting every young person as they arrive and ensuring they leave safely. You will also be responsible for the reception area ensuring young people enter the session smoothly, processing new members, directing phone calls and enquiries, maintaining the membership database efficiently and carrying out regular communication. 

About you:

To be successful in the role of Receptionist you will be a welcoming, professional, organised, pro-active and positive individual, who is passionate about young people and the communities the youth zone serves. You will be someone with a clear ‘can do’ approach, committed to a growth mindset, eager to learn and willing to take risks all for the benefit of supporting young people. You will demonstrate the organisation’s values through all you do and will commit to giving your best every session for young people. 

You will also need to bring with you the following skills and experience:

• Previous experience of managing or supervising a reception desk or entrance point
• Working in a customer facing environment and dealing with the general public
• The ability to engage with all types of people from young people, community members and colleagues to official visitors and Board Directors
• The ability to diffuse pressurised situations while remaining calm and in control
• Great communication and interpersonal skills
• The ability to work on own initiative and as part of a team
• Excellent attention to detail, thorough and organised

Although not essential previous experience of working with young people and a knowledge of the issues which affect them would be beneficial. As would experience of using a membership system or database.

The charity is committed to safeguarding and promoting the welfare of children, young people, and vulnerable groups. This post is subject to an enhanced DBS check. The strength of the organisation is the diversity of its people, there is a huge value on different people doing things in different ways and we welcome applications from what might be considered non-traditional backgrounds. The one thing we all have in common is our desire to raise the aspirations of young people across the country. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

We very much welcome previous experience working as: Front of House, Front Desk Receptionist, Front Office Coordinator, Front Desk, Front of House Team Member, Reception Administrator, Head Receptionist, etc.

We are looking to recruit to the post of 2 Health and Wellbeing Coaches, to work within our Primary Care Network multidisciplinary healthcare team, providing 1:1 personalised support to people who are referred to them by team members and local agencies. The successful candidate will have good communication, negotiation and people management skills and act with compassion and integrity. They will have experience of using coaching approaches, frameworks and models or other helping strategies, for example, motivational interviewing.

The postholder will work with a diverse range of people from different cultural and social backgrounds. The ability to work confidently and effectively in a varied, and sometimes challenging environment is essential.  This is a vital role within the Primary Care Network and the post holder will provide health  coaching for the most vulnerable people in the community, including the frail / elderly and those with other long-term conditions. They will work closely with GP and practice teams to manage a caseload, ensuring appropriate support is available to people, families and carers.

The successful candidate will work alongside social prescribing link workers and care coordinators to provide an all-encompassing approach to personalised care and enable people to work out how best to use the health and care system. Cambridge City 4 PCN’s vision is to work together to deliver the best possible outcomes for our patients and staff. With a patient size of just over 55,000 across six practices, we are recruiting for 2 whole time equivalent health and wellbeing coaches  who will focus on Cornford House Surgery, Petersfield Medical Practice, Queen Edith Medical Practice and Woodlands Surgery.

To apply for this role please aaply with a full CV, covering letter and personal statement ensuring you address as many of the points within the person specification. If you don not address the points, your application may not be considered. Closing date for application is the 27th of October midday 

The role will sit in the Counseling team and provide assessment, counselling and project related services for this high quality, welll established local mental health charity. Key tasks include:

•  Undertake counselling with clients on a one-to-one basis at Mind’s premises - short-term focussed counselling.
•  As part of the counselling team undertake assessments. (Some assessments are done by a trained volunteer, others are done by the two part-time counsellors). In first consultation with clients, assess the nature of the client’s issues and decide, in conjunction with the client, the most appropriate way to progress, whether further sessions are required; whether referral to another agency such as alcohol counselling is required; whether referral to other Mind services is appropriate.
• Assist with related projects commissioned by internal or external stakeholders
• Accept clinical supervision on a regular basis with an external supervisor as a requirement of the British Association for Counselling (BACP) Ethical Framework for the Counselling Professions. Also to accept management supervision internally from the Counselling Manager.
•  Undertake telephone counselling by answering ad hoc calls and providing information and support
•  Undertake crisis interventions, arranging appointments and undertaking assessments and counselling as necessary
•  Undertake administrative tasks required for the effective operation of  the service including record taking and statistics
•  Assist with groups - this might include convening and running a group eg an anger management group or an anxiety group
• To be part of the interview panel for volunteer counsellors

Applicants MUST be BACP or UKCP Accredited

Salary for £21,279 for 27 hrs per week, 4 days per week