Advice session supervisor jobs

Job Title: Advice Session Team Leader/Trainee Team Leader 

Salary Scale: Scales3.1 - 3.4 

Salary: £30,471 - £33,297 FTE. P/T hours will be considered 

Hours of work: 37.5 hours per week

Pension: 3% employer contribution 

Annual Leave: 25 days plus Bank Holidays 

Place of Work: Citizens Advice Exeter, Dix’s Field, Exeter, EX1 1QA with the possibility of some home working 

Join us and help make a real difference 

Do you care passionately about making sure people get the advice they need to find a way forward? Are you motivated by tackling injustice and influencing social policy change? 

Whether you’re looking to take the next step in your advice giving career, or you’re already an experienced Citizens Advice supervisor seeking a fresh challenge in a new part of the country, this could be the perfect opportunity for you. 

At Citizens Advice Exeter, you’ll join a supportive, forward thinking team who are committed to empowering local people, driving positive change, and working together to create a fairer society. If you’re someone who thrives on helping others, enjoys problem solving and wants to make a genuine impact every day, we’d love to hear from you. 

What we’re looking for  

Ideally, you will already have experience as an Advice Session Supervisor within a local Citizens Advice. If not, you may be an experienced adviser who is ready to take that exciting next step in your advice career – and we’d be delighted to support you on that journey. 

You will thrive on working with a diverse range of people and bring an openminded, approachable and nonjudgmental approach to your work. You will take an empathetic and compassionate stance with colleagues and with any clients you come into contact with. Strong critical thinking skills, the ability to problems solve, and the confidence to support others will be key to your success in this role. 

As a valued member of our Advice Services Team, you will: 

• provide supervision and support to our team of volunteer and paid advisers and caseworkers 

• play an active role in shaping, monitoring and delivering our Business Plan 

• help us maintain and develop high quality services, including supporting the growth of new volunteer roles 

• take on people management responsibilities, following our agreed policies and approaches around recruitment, equal opportunities, performance, wellbeing, discipline, grievance, training and health and safety 

• contribute to our budgeting and financial monitoring 

• support the continuing evolution of our services so they remain responsive to national guidance and local needs 

• help promote our aims, principles and achievements across the organisation and within the wider community 

• ensure we continue to meet the requirements of the Citizens Advice Membership Scheme 

• participate fully in Advice Services Team meetings and shared learning 

Key Work Areas and Tasks 

• Supervise advisers and caseworkers – both paid and volunteers. 

• Attend project meetings with partners, if required.  

• Set up new projects by liaising with partners and funders and supporting with the recruitment process. 

We value diversity, promote equality and challenge discrimination. 
We encourage and welcome applications from suitably skilled candidates from all backgrounds. We particularly welcome applications from candidates who are disabled, or from Black, Asian and other racially minoritised backgrounds, as these groups are currently underrepresented at Citizens Advice Exeter. We also actively welcome applications from LGBTQ+ candidates. 

Person Specification 

Essential criteria 

• Two years’ recent and ongoing experience of advice work. 

• Experience of managing volunteers and caseworkers. 

• Ability to demonstrate how s/he keeps knowledge up to date. 

• Ability to analyse and interpret complex information. 

• Understanding of the importance of support, development and motivation. 

• Effective oral communication skills

• Effective writing skills.

• Understanding of the issues involved in interviewing clients.

• Numerate to the level required by the tasks. 

• Ability to prioritise own work and the work of others, meet deadlines and manage workload in a pressured environment. 

• Ability to use IT in the provision of advice and the preparation of reports and submissions. 

• Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.

• Ability and willingness to work as part of a team. 

• Ability to monitor and maintain recording systems and procedures.

• Understanding of the issues affecting society and their implications for clients and service provision.

• Understanding of and commitment to the aims and principles of the CA service and its equal opportunities policies.

Desirable criteria 

•  Experience working as an Advice Supervisor for Citizens Advice 

• Experience of supervising/giving debt advice 

• Experience of working within a Citizens Advice charity   

• Experience of working with the public in an advisory capacity  

We are looking for a compassionate and knowledgeable Information & Advice Generalist Adviser to join our team at Age UK Bromley & Greenwich.

In this role, you will provide vital information, advice and practical support to older people, their carers and families, helping them to navigate challenges around welfare benefits, housing, care and other key areas of later life.

You will work directly with clients through appointments, telephone and email, as well as taking part in outreach and occasional home visits. This is a varied and hands-on role where no two days are the same, requiring strong communication skills, attention to detail and a calm, empathetic approach.

Alongside delivering advice, you will support casework, maintain accurate records and work closely with colleagues, volunteers and partner organisations to ensure a joined-up service.

This is an opportunity to make a real difference, supporting older people to understand their rights, access the support available to them and feel more confident and in control of their lives.

WHY WORK WITH HEREFORD CATHEDRAL ALMSHOUSE CHARITY AND HEREFORD CATHEDRAL

With a history stretching back over 800 years, the Hereford Cathedral Almshouses Charity offers its residents a wonderful blend of historic architectural heritage with a true sense of community and belonging. The charity’s objective is “the relief of poverty through the provision of almshouse accommodation” and this has traditionally focussed on providing housing for people on lower incomes. Rooted in gospel values, its Christian ethos has ensured a unique pastoral presence and availability to residents, unlike secular housing provision. However, current trustees also recognise the need to address poverty in its less obvious manifestations such as are related to spiritual, mental and physical health, and see the role of a parish nurse as integral to achieving this. For the right person, there is a unique opportunity to integrate their nursing expertise with their faith, thereby adding a holistic dimension to the charity’s objective not previously contemplated in this way.

OUR VISION FOR THE PARISH NURSING SERVICE

While Herefordshire is a beautiful rural county, this charm hides some serious issues. National measures of poverty tend to focus on large cities, such that the specific challenges of rural or country town life—like high housing costs, transport, difficulty accessing community healthcare provision and social isolation — can often fall under the radar.

Poverty means more than lack of money although this often sits at the heart of other manifestations. Addressing matters of health and access to health and social services can, and should, be understood as another form of poverty alleviation which can have tangible benefits for the elderly, carers and young families on low incomes. Furthermore, poverty in psycho-spiritual care and dignity, particularly related to death and dying are significant issues in our rural setting.

Recognising the needs described above, the Hereford Cathedral Almshouses Charity has embarked on a strategy committed to alleviating such poverty. In an effort to provide groundbreaking pastoral, social and practical support for our communities, the trustees, in conjunction with the Chapter of Hereford Cathedral would like to appoint a Parish Nurse. This would initially be to support the residents of the Almshouses, with the intention, in due course, of expanding the service to those in the wider community, including potential collaboration with other local organisations.

ROLE DESCRIPTION

The Parish Nurse will play a vital role in helping to achieve holistic pastoral care by supporting and building relationships with the residents of the Almshouses in Hereford and Ledbury, and being appropriately available to support the community associated with Hereford Cathedral which has a growing number of elderly people and young families.

Responsible to the Dean of Hereford and linked with Parish Nursing Ministries UK (PNMUK), the Parish Nurse is to provide nursing support to recipients, regardless of their faith position. This support will integrate spiritual, physical, psychological, emotional and social health to the residents of our Almshouses in Hereford and Ledbury, and the wider cathedral community. Supported by the Steering Group, the Parish Nurse will be accountable to the Nursing and Midwifery Council (NMC), the Chapter of Hereford Cathedral, the Hereford Cathedral Almshouses Charity, and a spiritual supervisor who will be determined in due course.

Main Duties and Responsibilities

Support Holistic Health

• Integrate faith and health through providing a holistic assessment of need
• Support individuals from the Almshouses and Cathedral community in dealing with health issues and concerns, through collaboratively planned health advice, support and spiritual care
• Monitor and evaluate the effectiveness of the care provision, adjusting the care plans as required
• Where appropriate, support risk assessments to ensure that health needs are being met
• Where appropriate, develop screening opportunities for residents in the Almshouses and cathedral community
• Where appropriate, attend local meetings with health and social care professionals to ensure continuity of care
• Ensure parish nursing activities and advice are evidence based and supported by current research

Health Education

• Provide and promote appropriate health education to individuals and groups, aiming to increase understanding of health concerns and to empower people to make positive choices to improve their health
• Focus on a variety of educational activities for all ages which can explore the relationship between values, attitudes, lifestyle, faith and health
• Develop opportunities for health education activities in the Almshouses and at community events

Health Advocacy

• Provide an advocacy role that supports people to access health services
• Initiate and support referrals to other health professionals as appropriate

Referrals

• Liaise with appropriate agencies and authorities in order to support the health needs of individuals
• Signpost to health, social care, faith organisations and voluntary sector services as appropriate, to access the most suitable resources for holistic care

Support Groups

• Develop appropriate support groups, following assessment of need of residents of the Almhouses and Cathedral community
• Support the Cathedral Pastor and Pastoral Visiting Team

Integration of Faith and Health

• Integrate faith and health in all activities and contacts, aiming to promote the understanding of the relationship between faith and health
• Pray with or for clients, if requested and appropriate or, if preferred, refer them to a faith group/leader of their choice
• Facilitate or assist with a service of, for example, Holy Communion in their home, as appropriate

Professional Management

• Promote safeguarding of children, young people and adults at risk in all parish nursing activities
• Attend Steering Group meetings and regular one to one meetings with line manager
• Work as an autonomous and lone practitioner, ensuring compliance with the policies and procedures of Hereford Cathedral Chapter, including those related to lone working
• Maintain accurate, systematic and timely record keeping of health interventions in keeping with NMC Record Keeping guidance, ensuring safe storage and disposal of documentation
• Maintain statistical information and data as required by the Almshouses charity, Hereford Cathedral Chapter and PNMUK
• Manage the resources of the parish nursing service, including any financial resources, in line with professional standards
• Participate in an Annual Development and Performance Review with line manager
• Ensure that the Confidentiality and Data Protection Policies of Hereford Cathedral Chapter and the NMC are stringently adhered to
• Maintain the Parish Nurse Accreditation Standards, annually reviewing these with the Regional Nurse Coordinator and line manager
• Record and take appropriate action if any accident or incident occurs involving a volunteer, client, staff member or visitor

Personal Development

• Be aware of, and always act in accordance with, the NMC Code of Professional Conduct and maintain NMC registration
• Work within the scope of professional knowledge and competence
• Maintain up-to-date knowledge and skills, and undertake Continuing Professional Development (CPD) in accordance with the individual parish nurse, and organisational needs
• Ensure personal spiritual care needs are identified and met, and participate in regular spiritual supervision
• Attend PNMUK Community of Practice events for professional development, supervision and peer support

The above-mentioned tasks are a summary of the key responsibilities involved; however, the post holder may be asked to carry out other tasks as directed by the Almshouses Charity trustees/Parish Nurse Steering Group/other authority.

The Equality Act 2010 Schedule 9 part 1(1-3) applies to this post. The post is restricted to practicing Christians.

Person Specification

Education/Qualifications

Essential qualities:

• Registered Nurse (Adult/Child/Mental Health/Learning Disability)
• Current Nursing and Midwifery Council Registration
• Evidence of post registration education and training
• Completion of the PNMUK Preparation for Parish Nursing Practice Course or willingness to undertake this (the next Preparation for Practice Course starts on 7 September with sessions on 8, 14 & 28 September and 5 & 12 October 2026)
• Full UK driving licence and access to a vehicle fully insured for business use and service user transportation
• Confident user of Microsoft Office

Desirable qualities:

• Community Nursing/Specialist Practitioner Qualification
• Some theological or discipleship training or willingness to undertake this

Experience

Essential qualities:

• Significant post-registration experience of Community Nursing
• Have a love of God’s people and be comfortable and willing to pray with and for others when appropriate

Desirable qualities:

• Previous management experience
• Experience of teaching
• Experience in delivering health education
• Experience of working in the UK as a Registered Nurse 

Skills and Knowledge

Essential qualities:

• High level of nursing expertise
• Ability to work independently and within a team
• Decision making skills
• Good communication skills
• Competent IT skills
• Commitment to work within the NMC Code of Conduct
• Commitment to personal and spiritual development
• Regular safeguarding training
• Knowledge of Clinical Governance development and its implementations
• Knowledge of the purpose and value of professional supervision and support of staff
• Understanding of, and commitment to, equal opportunities

Other

Essential qualities:

• Regular member of a church of any Christian denomination
• Willingness to attend a cathedral service at least monthly
• Able to carry out the duties of the post with or without adaptations

HOW TO APPLY

For full details and how to apply, please visit the vacancies page of the Hereford Cathedral website. Fully completed application forms must be received before midday on the closing date of 30 April 2026. 

At a glance

• Role: Therapist (self-employed)
• Client group: survivors of rape and sexual abuse (age ranges: 12–17 and 18+)
• Locations: Chichester, Worthing, and online (West Sussex)
• Typical caseload: 10 clients (2 days) per role
• Session fee: £32.48 per 1.5-hour session (60 minutes therapy + 30 minutes admin)
• Support: monthly external clinical supervision, monthly CPD, training, senior therapist and IT support

Lifecentre is a charity providing specialist therapeutic services to survivors of rape and sexual abuse. We work from three in-person locations across West Sussex, as well as online and by telephone or email.

We are looking for an experienced therapist, ideally accredited (or working towards accreditation) with BACP, UKCP, BAPT or ACC. Management and safeguarding experience is desirable.

You will be competent in trauma work with people who have experienced rape or sexual abuse and able to demonstrate a solid foundation in delivering three-phase trauma therapy.

We provide:

• Monthly external clinical supervision
• Monthly CPD via Lifecentre team meetings
• Pre-trial therapy training (for successful candidates)
• Support from our Senior Therapists
• IT support
• Development opportunities within Lifecentre’s therapeutic service

We have multiple roles available across our catchment area for a caseload of 10 clients over 2 days, including:

• Chichester, clients aged 12 – 17.
• Worthing, clients aged 12 - 17.
• Worthing, clients aged 18+ (2 vacancies).
• Online*, clients aged 18+.

These roles are offered on a self-employed basis.

Session fee: £32.48 per 1.5-hour session (60 minutes therapy + 30 minutes admin).

* Applicants for the remote delivery role please note: Although Lifecentre already delivers therapy online successfully, we are exploring opportunities to expand our use of remote-only therapists to sustainably increase our clinical capacity. Applications from therapists based outside of our catchment area are welcome.

The successful candidate will initially be offered a closed caseload of 10 clients. Following completion of this caseload, we will review the arrangement and consider continuation.

There may also be scope for some evening appointments within this role, subject to confirmation.

JOB TITLE: Kinship Community & Family Support Worker

RESPONSIBLE TO: Kinship Services Manager

HOURS OF WORK Part-time 28hours (evening and weekend work will be required)

LOCATION: Hybrid – in person community delivery, with requirements to attend office base in Edinburgh/East Lothian, and home working possible

SALARY / GRADE: Fixed term 24 months (with potential for extension, funding allowing)

Grade 4 / £28,615 per annum fte – pro-rata

KEY WORKING RELATIONSHIPS

•Kinship Services Manager

•Adoption UK Scotland and Kinship service colleagues

•The Adoption and Kinship Community in Scotland

•Local Authorities and external commissioners

PURPOSE OF THE ROLE

·To support the community work of Adoption UK Scotland and their kinship services, to provide professionals, parents/carers, children, and young people access to information, resources, and services for kinship communities and to engage with families in their local communities.

·To offer a front-line service, primarily to kinship families based in the East Lothian Community, by supporting delivery and administration for activities and events, including regular support groups delivery, youth and family events. Support of events in other areas in Scotland based on resources and availability.

·To hold and manage kinship care family cases, providing direct family support within service guidelines and delivery model.

·Support planning, organisation of, and attendance at, in person and online events through funded projects and services to bring together kinship families and individuals, enable peer support, build a sense of community and promote an active and supportive Community Network.

·To respond to enquiries received via the Information and Support Service and relevant email inboxes with relevant information and/or signposting.

·To be part of the wider kinship service team within Adoption UK Scotland, working across teams and services.

·Work collaboratively with colleagues across all services areas of Adoption UK

MAIN DUTIES AND RESPONSIBILITIES

·Working alongside service leads within the kinship teams, and with the wider community team members to plan and deliver specific events and activities for East Lothian Council Kinship community members, and kinship families in wider areas where resources and availability allows.

·Provide administrative coordination for community groups, including collating event materials, gathering feedback and evaluations for reporting purposes, supporting delivery of events, maintaining records using existing required systems, and responding to enquiries via our Information and Support line and relevant email inboxes.

·To facilitate referral meetings with new kinship carers accessing the East Lothian Kinship Support Service, including initial assessment of need to identify suitable support and signposting requirements

·To hold responsibility for administrative requirements relating to referrals and cases within the East Lothian Kinship Support Service, including setting up new cases and recording service delivery interactions, using existing Adoption UK systems and processes

·To work with colleagues in the Foundations for Families kinship support service to support delivery where time and resources allow, and coordinate activities between services where appropriate.

·To report to line manager and directors in Adoption UK Scotland relating to service delivery, including contributing to monitoring and reporting on activities.

·To work alongside Adoption UK colleagues to develop and improve resources and services for kinship carers

Knowledge and experience

• Demonstrable knowledge and understanding of the kinship legislation system, issues and challenges faced by kinship individuals. (Essential)
• Experience of engagement and direct work with families (Essential)
• Experience of facilitation of in person and online groups (or commitment to learn) and commitment to digital safeguarding (Essential)

Qualifications and Education

• Relevant degree or qualification (e.g. community work, social sciences) or equivalent experience (Essential)

Skills and abilities

• Report writing and record keeping (Essential)
• Excellent communication skills, both written and verbal (Essential)
• Ability to build and maintain relationships (Essential)
• The ability to use Microsoft Office (Word, Excel, Outlook) (Essential)

Accountability

• Liaise with colleagues to share updates and information
• Report to supervisor and relevant managers and external commissioners on activities

Behaviours

• Takes pride in Adoption UK and promotes its values and mission in all interactions with external stakeholders.
• Demonstrates commitment to equality, diversity and inclusion in all aspects of role at all times.
• Follows all policies and procedures relating to risk assessments, safeguarding and youth service delivery
• Contributes to an open and honest culture
• Encourages challenge and creativity, transparency and consistency.
• Leads by example.
• Offers outstanding service to members.
• Promotes cross functional team working, sharing skills and knowledge
• Communicates clearly, seeking clarity when unclear and valuing the opinion of others.
• Valuing the opinion of other. Treating colleagues and other stakeholders with respect.
• Takes pride in own development, committed to achieving high standards and agreed objectives

We are looking for a committed and proactive Safeguarding, Complaints and Assurance Officer to play a vital role in strengthening our organisational governance and ensuring the safety, wellbeing, and satisfaction of the people we support.

This is an exciting opportunity to join our charity at a pivotal time and help shape best practice, champion learning, and support continuous improvement across safeguarding, complaints management, and organisational assurance.

About the Role

As our Safeguarding, Complaints and Assurance Officer, you will:

Safeguarding

• Act as the central point of contact for all safeguarding concerns
• Coordinate referrals, maintaining accurate and compliant records
• Support staff in recognising and reporting concerns
• Liaise with statutory agencies such as local authorities and police
• Monitor trends and escalate risks appropriately

Complaints Management

• Lead and oversee the end‑to‑end complaints process
• Ensure fair, consistent, and timely resolution
• Conduct or support investigations
• Maintain clear, auditable complaint records
• Communicate professionally and transparently with complainants

Assurance, Risk & Continuous Improvement

• Provide assurance that risks are identified, recorded, and managed
• Produce regular reports for senior leaders and trustees
• Support internal audits and external inspections
• Analyse data to identify themes and embed organisational learning
• Contribute to policy development and staff training

About You

We’re looking for someone who is:

• Highly professional, organised and confidential in their approach
• Able to work independently and make sound judgements
• Compassionate, proactive and committed to our charity’s values
• Confident in communicating with a wide range of stakeholders
• Skilled in analysing information and producing clear reports

Essential experience:

• Managing safeguarding concerns in a charity, public, or regulated setting
• Handling and investigating complaints
• Strong knowledge of safeguarding legislation
• Experience with risk management and assurance processes

Desirable experience:

• Working within the charity or voluntary sector
• Supporting audits or regulatory inspections
• Training or qualifications in safeguarding, social care, law, or investigations

About Life:

Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.

Our services include

• Supported housing and community support
• Counselling and skilled listening
• Free pregnancy tests and baby supplies

Our values

All our work is underpinned by the following universal human values:

• Humanity – All people are special and equal
• Solidarity – We’re with you and for you
• Community – We’re better together
• Charity – Doing good for one another
• Common good – Building a better world

Information about the role:

For further information, please see the attached job description.

Please note, driving licence and own vehicle are required.

Salary: £30,000 per annum

Hours: 30 hours per week, Monday – Friday

Location: Home based but there is a requirement to be based in The Midlands

Benefits

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours)
• Birthday Leave (applicable after 1 years service)
• Extra annual leave for long term service
• Company Pension Scheme
• Signed member of the Menopause Workplace Pledge

Safeguarding and Equality

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.