Advice worker jobs in nottingham
Job Purpose:
Assisting in the resettlement of vulnerable refugees and Afghan evacuees through the provision of advice, guidance, and support.
Key Responsibilities:
Direct Support for Refugees
- Facilitate initial reception and orientation.
- Provide advice on benefits, housing, health, education, and employment.
- Accompany individuals and families to appointments.
Promoting Integration and Independence
- Encourage engagement in community activities.
- Foster empowerment through supportive relationships based on mutual respect and trust.
- Liaise with local authorities and services for smooth registration and referrals.
- Collaborate with stakeholders to ensure access to mainstream services.
Community Engagement and Awareness
- Work with local voluntary and community organisations to foster a welcoming environment.
- Deliver awareness sessions about resettlement schemes to stakeholders.
Monitoring, Evaluation, and Development
- Participate in reviews and development of the resettlement scheme.
- Contribute to monitoring and evaluation processes.
Team Contribution
- Engage in team meetings, staff training, and organisational events.
Person Specification:
Essential Criteria:
- Emotional Intelligence & Compassion in Action:
- Understands the importance of recognising and managing emotions in oneself and others.
- Recognises the value of care and commitment to making a positive impact in relationships and the community.
- Personal Growth and Empowerment:
- Acknowledges the importance of feedback and personal growth with a willingness to learn.
- Understands the importance of providing others with support to make decisions and grow.
- Organisational Skills:
- Manages tasks efficiently, prioritises effectively, and operates professionally in high-pressure situations.
- Understands the importance of prioritising workload and meeting deadlines under pressure.
- Technical Knowledge:
- Has basic knowledge of email and Microsoft Office tools, with limited practical experience.
- Understanding Refugee Needs:
- Demonstrates knowledge of and sensitivity to refugee and asylum seeker needs, actively supporting their wellbeing and empowerment.
- Adaptability and Problem-Solving:
- Recognises the importance of adapting to change and managing multiple tasks.
- Recognises issues and seeks guidance to contribute to potential solutions.
- Communication and Collaboration:
- Understands the importance of effective communication and collaboration with stakeholders.
- Ethics and Inclusivity:
- Understands the importance of ethical behaviour and maintaining confidentiality.
- Recognises the value of cultural diversity and the importance of inclusivity.
- The right to work in the UK.
- Full UK Driving licence and access to your own transport.
Desirable Criteria:
- Previous experience working with refugees and asylum seekers.
- Experience of working with families and children.
- Experience in delivering workshops or community events.
- Fluency in a relevant community language.
Other information:
As part of the recruitment and selection process Upbeat Communities will take up two references.
The post holder will be required to undertake an enhanced DBS check.
Please note that in most cases we would expect a new employee to start at the lower end of the salary range listed above (unless an applicant has specialist experience in a comparable role working with refugees and asylum seekers).
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Registered Charity
11 - 20
Empowering individuals and families to thrive as they rebuild their lives.
The client requests no contact from agencies or media sales.
Thank you!
Cancer Information & Support Advisor
Full time (34.5 hours)
3 x Fixed Term Contract for 18 months
1 x Permanent
Location – Home Based
Salary Range - £29,000-£32,000
About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.
It’s an exciting time to join us as we launch our new five-year strategy and work towards delivering our vision to do whatever it takes to get every person the best support today and spark a revolution in cancer care for the future.
About the role
In this rewarding role right at the heart of our Macmillan Support line, you will work in a busy and varied environment, while providing emotional support and key information to people living with cancer and their loved ones at a time of great need.
Due to the nature of some of the calls and webchats, the role can be challenging at times, so resilience is key. However, it’s extremely fulfilling, to be able to support people who are going through such difficult times.
You will work towards performance goals to help us reach everyone who needs our support while ensuring the level of support we provide is of the highest quality.
Shift patterns
Our Support Line is available 365 days a year, including bank holidays from 8am to 8pm and is key to our strategic objective of reaching everyone whilst focusing on those who need the most support.
To cover our service and opening hours you will be required to work a shift pattern including evening and week shift on a 3 week rotation. Please review attachment/main Macmillan advert for a sample rota of what you will be expected to work.
Mid-week days off and the shorter day each week may differ from this sample rota, but will be consistent across your rota. Within the shift times is a 1-hour unpaid lunch break.
Please note all candidates are subject to a criminal record check for this role. This cost will be covered by Macmillan and all enhancements must be declared prior to the check.
This role requires a quiet and private space to work where calls cannot be overheard, and a stable home broadband connection with a minimum of 50 Mbps download and 10 Mbps upload speed. Higher speeds may be necessary depending on system access and telephony requirements.
About you
The successful candidate will demonstrate the following skills and experience:
- Experience of working in a contact centre environment is essential
- Experienced in dealing with multiple customer queries and remaining calm under pressure.
- Experience of speaking confidently to customers via multiple channels; phone, webchat and email.
- Experience of using a Customer Relationship Management system to record accurately the organisation’s interactions with customers.
- High levels of resilience and experience of dealing with emotional or impactful content.
- Experience of working towards goals/KPIs (for example call performance such as average handling times and wrap times).
In return, we offer a range of benefits including:
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
- Pension matched up to 7.5%
- 120+ learning and development offers, with access to external professional qualifications
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
Recruitment Process
Application deadline: Friday 7th November at 23:59pm
First stage assessment dates: Assessments will take place between Monday 17th - Friday 21st November.
(the first stage will consist of a fictitious role play telephone call and written response task to a person affected by cancer which will be an opportunity to demonstrate your customer service and support skills)
Formal interview dates: Interviews taking place between Monday 1st - Tuesday 9th December.
Training dates
The first 4 weeks in the role will be dedicated to essential induction training with a provisional start date of Monday 19th January 2026.
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.
So we can support you to be your best during the application or interview process, please contact Macmillan Talent Acqusition team (contact details on main Macmillan advert) for advice and reasonable adjustments.
We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.
Registered Charity
More than 1000
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer.
The client requests no contact from agencies or media sales.
Thank you!
Job Title: Refuge Worker
Location: Derby
Salary: £12,756.17 per annum
Contract type: Part Time, Permanent
Hours: 18.5 hours per week (days to be discussed)
This is an opportunity to join Refuge as a Refuge Worker in Derby.
The post holder will provide high quality practical and emotional support to survivors of domestic abuse and their children living in our refuges. This includes safety planning and enabling women to access housing, welfare, benefits, and legal advice. A key requirement is to provide personal welfare support and to ensure that women are provided with a safe, supportive, and welcoming environment in accordance with Refuge’s philosophical principles.
As part of this role, you will be required to participate in an out-of-hours on call rota.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 7 November 2025
Interview date: 20 November 2025
The client requests no contact from agencies or media sales.
Thank you!
Key Tasks & Responsibilities
1 Provide information, advice and support to parents/carers of disabled children individually and in group sessions
2 Signpost parents/carers to appropriate services for their whole family provided by the statutory sector, voluntary sector and Umbrella
3 Supporting parents/carers to access and engage with services as appropriate
4 To hold a small caseload of families who need early intervention support, providing those families with more intensive support including regular telephone calls, home visits, signposting and attending meetings and appointments with them.
5 To work closely with Umbrella teams, ensuring a smooth handover
6 Develop and maintain strong and effective working relationships with staff working with disabled children and their families employed by other local agencies
7 Develop a high level of knowledge of local services
8 Facilitate a comprehensive range of well supported parent support groups across the area, taking account of geographical and community issues
9 Supporting and directing volunteers to provide peer support and help with group activities
10 Collating and reporting on relevant statistical and other performance information
11 Working with parents/carers to continually improve the service.
General Responsibilities
1 Manage and organise your own time and activities to ensure tasks are prioritised, and agreed deadlines are met
2 Assist with the marketing and promotion of the service
3 Work closely with Parent /Carer Forums and Information, Advice Support Services.
4 Take an active part in continuing to develop own knowledge and skills relevant to the job, attending training as required
5 Keep clear and comprehensive case notes
6 Maintain confidentiality
7 Support parents/carers and young people to express their views
8 Work with parents to identify and develop new ways of providing effective support to parents, including the use of ICT and social media
9 To contribute to Umbrella service reports and bulletins.
Other Requirements
In accordance with relevant legislation, to take all reasonable care of your health, safety, and welfare and that of other people and premises affected by your work
In discharging the duties and responsibilities set out in the job description to ensure compliance with Equal Opportunities policies and principles.
In order to achieve the objectives of Umbrella, the post holder will need to work flexibly, including out of hours
This is not a full and complete statement of duties and responsibilities, which may be amended in the light of changing needs of parents and carers, after consultation with the post holder
Registered Charity
51 - 100
Enable disabled children and young people to realise their full potential in an integrated society.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Kinship
We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to.
Together, let’s commit to change for kinship families.
About the role
Kinship Minds is a transformative programme that enhances the support we provide to kinship carers in England and Wales. Our goal is to build kinship carers' confidence and equip them with the knowledge and skills to support children in their care - especially in recognising and responding to early signs of mental health issues.
We are at the beginning of our journey to embed therapeutic and trauma-informed approaches across all areas of service delivery. This includes 1-to-1 support, digital resources and training, and peer support networks.
The Strategic Trauma-Informed Practice Manager will lead this transition, helping us move from a trauma-sensitive organisation on a journey that becomes trauma-aware, trauma-informed, and ultimately trauma-responsive.
This strategic and hands-on role will help Kinship strengthen its therapeutic offer and build the confidence and capacity of staff and kinship carers to understand trauma and the impact it has, and provide strategies to support. We are particularly interested in experience in developing trauma-informed parenting training and resources.
The postholder will play a key role in developing and manualising our trauma-informed approach across core services: Kinship Connected, Kinship Reach, our Advice Service, and Peer Support Service. They will work with subject matter experts to develop trauma-informed approaches, toolkits and resources into everyday service delivery – based on the needs of kinship carers and their families.
You will need to be able to step into this role quickly, bringing your experience of building and developing trauma-informed approaches in complex services. You will have strong leadership capabilities, able to work at pace autonomously with creativity and dynamism. You will need to have excellent attention to detail.
Key responsibilities include:
- Developing and leading Kinship’s trauma-informed strategy, ensuring the implementation of trauma-informed principles across all service delivery (for example, using Dr Karen Treisman’s approach).
- Leading the development and manualisation of trauma-informed practice across Kinship Connected, Kinship Reach, the Advice Service, and the Peer Support Service. This includes resources, approach and content.
- Supporting organisational development to embed trauma-informed values in practice, culture, policy, and leadership, working with our Head of People and Culture.
- Developing reflective practice approach to support managers to staff and volunteer resilience particularly across services. This could include a ‘train the trainer’ approach.
- Auditing current practices and recommend systems and processes to support trauma-informed service delivery.
- Developing and delivering capacity-building approaches and resources for kinship carers to help them identify and respond to trauma and mental health needs in children.
- Working collaboratively with subject matter experts to develop self-guided training, toolkits, and multimedia resources.
- Providing and leading expert input into the trauma-informed design and delivery of Kinship Connected, Kinship Reach, Advice Service and other 1-to-1 support programmes.
- Guiding frontline delivery staff to adopt trauma-informed practice, including the use of strengths-based approaches and flexible, family-led planning.
- Representing Kinship at external events and meetings to raise awareness of the services and to influence other organisations, policy and practice.
- Full list of responsibilities in the the job pack below.
Essential knowledge, abilities, skills and experience includes:
- A qualified trauma-informed practitioner with significant experience in delivering or developing trauma-informed services.
- Experience working with kinship carers or in adoption and fostering sector.
- Proven experience applying the principles of trauma-informed care across organisations, preferably in children and family services.
- Experience in designing and delivering training and coaching for professionals and/or families on trauma and therapeutic approaches.
- Excellent understanding of safeguarding policies and procedures focusing on contributing to a culture which values transparency, reflective practice and continuous learning.
What we’ll offer you
Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.
Kinship is committed to championing equality, diversity and inclusion. We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams. We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us.
How to apply
Please apply via Charity Job with your CV and you will also be asked to answer 5 short questions in place of a cover letter.
- Application deadline: 12pm, Friday 7 November 2025
- First interview: w/c 17 November 2025
Kinship reserves the right to close applications early on receipt of sufficient applications. Apply early!
Some tips for your application:
• Make sure you’ve read the job description and the essential requirements – make sure your application reflects those points in the requirements very clearly.
• Tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values above.
• Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to focus on your knowledge, skills and experience.
• Please do not use AI tools like ChatGPT to produce your answers. We use software to check, and your application will be rejected if you do.
Registered Charity
21 - 50
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
Thank you!
Team: Community Veterinary
Location: Remote based in the South West/Wales/West Midlands with significant travel
Work pattern: 35 hours per week
Salary: Up to £63,142.93 per year
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Community Veterinary Surgeon:
- To support the Chief Veterinary Officer in the development and delivery of veterinary services throughout the Charity with specific responsibility for the South West/Wales and the West Midlands.
- Support centre and volunteer site management through visits, conferences, and meetings to ensure effective operations and adherence to veterinary and welfare standards.
- Collaborate with the Chief Veterinary Officer and other vets to develop and implement unified policies for cat welfare, treatment, and homing, with Trustee approval.
- Assist in training and educating volunteers, staff, vets, and the public; deliver presentations and work with Education and L&D teams to enhance training programs.
- Provide veterinary-related support and guidance to centres, volunteer sites, regional vets, the complaints department, and the Helpline.
About the Community Veterinary team:
- We are a team of 4 Community Veterinary Surgeons who are all regionally based providing veterinary advice to the Cats Protection network across the UK
- The Community Veterinary Surgeons report into the Senior Community Veterinary Manager
- We are all remote workers but successfully support each other through weekly catch-up meetings, in-person meetings and a strong team ethos of collaboration and case discussion
- We support many other teams across the organisation involved in the welfare of our cats in care. These teams include our operational colleagues, the cat welfare team and our team of regional behaviourists
What we’re looking for in our Community Veterinary Surgeon:
- Experience of working in small animal veterinary practice with associated shelter/charity experience
- Sound, current knowledge of feline medicine, contextualised care, animal welfare, veterinary medicines legislation
- Degree in veterinary medicine
- Must be currently registered with the Royal College of Veterinary Surgeons to practice in the UK
- Able to work accurately and under pressure
What we can offer you:
- range of health benefits
- 26 days’ annual leave plus bank holidays, increasing with length of service
- Salary Finance, which empowers you to take control of your financial wellbeing
- and much more, which you can learn about
Interested? Here’s how to apply:
Application closing date: 6th November 2025
Virtual interview date: w/c 17th November 2025
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If successful, your recruitment journey will include:
- anonymised application form
- virtual interview with a presentation
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Please email us if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
Registered Charity
501 - 1000
Making a better life for cats, because life is better with cats
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are working in partnership with Dravet Syndrome UK (DSUK) a small independent UK charity dedicated to improving the lives of those affected by Dravet Syndrome. The charity was founded in October 2008 by a small group of 30 families. Today, DSUK is a registered charity helping nearly 600 families with support, education, and research services, underpinned by a world-class Medical Advisory Board.
They are now seeking a Head of Family Services, a newly created senior role to enable DSUK to drive forward with the implementation of their five-year strategic plan, including supporting and empowering families to access the support to which they are entitled in living with a complex and life limiting condition.
This is an exciting opportunity to join a growing organisation and help guide the next stage of their development, enabling them to make a positive difference in the lives of more people affected by Dravet Syndrome in the UK.
The successful candidate will demonstrate the following essential criteria:
- Demonstrable ability to interpret and use current legislation and guidance to protect and/or advance people's rights and entitlements
- Exceptional interpersonal and relationship-building skills, with the confidence and ability to engage effectively with families, healthcare professionals, social workers and other stakeholders
- Excellent communication skills, including the ability to articulate complex issues clearly and persuasively in written and verbal formats.
- Proven ability to provide high quality professional supervision (reflective practice) to qualified and unqualified staff, in order to maximise personal effectiveness and professional development
- Excellent organisational and teamworking skills to be able work remotely, manage and prioritise a varied caseload and delegate effectively
The successful candidate will be compassionate, skilled, hands-on and collaborative with significant experience of a working environment involving families with disability and/or complex needs (e.g. social care, health care, special needs education, disability law and/or family support in a similar organisation). You will have good working knowledge of disability law and other relevant statutory and regulatory frameworks, relevant organisations and agencies involved, and experience of an appropriate range of professional interventions. You will have demonstrable expertise and advanced training all aspects of safeguarding for children and vulnerable adults. You have proven leadership skills with the ability to motivate and support colleagues towards achieving shared goals.
Please note: As part of DS UK’s commitment to safeguarding, the postholder is expected to undertake an enhanced DBS check.
For more information, please contact Sandra Smith, Charisma Charity Recruitment. Applications should be submitted through the Charisma website and include your CV and supporting statement.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.
Location: Fully Remote, with monthly travel across the UK
Closing date: 9 November 2025
Charisma vetting interviews to be completed by 12 November 2025 prior to shortlisting
1st interviews with Dravet Syndrome UK: 27 November (online)
2nd interviews with Dravet Syndrome UK: 12 December (in-person) - TBC
