Advocate training coordinator jobs

South West Community Chaplaincy (SWCC) aims to provide effective care and community support for people going through the Criminal Justice System, including prison. This includes work such as advocacy, mentoring and holistic support to assist the integration of people with convictions into their communities, through a team of volunteers, within the counties of Cornwall , Devon and West Somerset. 

We are looking for a committed and motivated individual who will be responsible for the recruitment, training, support and retention of the volunteers: someone who has the ability to think outside the box in the approach to this task, and to attract volunteers to be part of something incredible - the changing of clients’ lives.

Volunteers provide a cornerstone of the work that SWCC achieves. They allow the organisation to have a substantially more positive impact due to the greater number of clients they are able to support. To this end, it is imperative that we recruit the right people as volunteers and that they feel fully supported and valued for all they bring to the organisation.

SWCC aims to provide a professional focus and resource for faith communities in the area to establish new and innovative ways of helping participants address their offending behaviour.  We do this by providing a network of support that can challenge and promote a positive attitude to change. This role (in conjunction with the chaplains) would fully explore church networks across the area as a potential source for volunteers. Utilising our training resources, we can offer to upskill congregations in safeguarding and also identify possible safe communities for our clients to be able to join.

There is an occupational requirement for applicants to actively embrace the faith ethos and values of SWCC and the successful applicant will have the ability to build positive relationships with a wide range of people. Some occasional weekend work will be involved.

Closing date: Friday 15th May 2026

Interviews: Week commencing 18th May 2026

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

BACKGROUND

The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.

IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm. 

The Purpose of the Role

The Senior Integration Officer will provide team leadership for longer-term integration casework for refugee households—including both adults and children—resettling in Hampshire under the UK Government Resettlement Programme. This includes the Afghan Resettlement Programme (ARP), the United Kingdom Resettlement Scheme (UKRS), Community Sponsorship, and other eligible schemes. The role focuses on households in their second year onwards of engagement with the service (following completion of the initial resettlement period).

The Senior Integration Officer line manages two Integration Officers and holds a 50% capacity caseload (including complex integration cases), providing reflective supervision, case direction and oversight of safeguarding cases. The postholder will maintain oversight of case management standards, support planning and Outcomes Star use, data quality, and performance reporting in line with contractual requirements. 

Key Working Relationships

This position will work closely with all staff involved in the delivery of the Hampshire Resettlement and Integration Support Service. This will include the Programme Manager (Resettlement and Integration), Senior Resettlement Officer, Integration Officers, Bilingual Integration Officer, Bilingual Resettlement Officers, Refugee Employability Caseworker, ESOL Coordinator and Senior Community and Engagement Officer. 

Externally, the position will build and maintain strong working relationships with our partners, Citizens Advice Rushmoor, statutory services, commissioned providers, and voluntary and community sector partners across Hampshire. The Senior Integration Officer will represent the service at multi-agency forums, strengthening referral and escalation pathways (including for safeguarding and complex needs), and will work with partners to highlight systemic and individual barriers to independence and longer-term integration outcomes for resettled households.

This role is line managed by the Programme Manager with a dotted-line reporting relationship with the UK Safeguarding Advisor on safeguarding matters.

KEY ACCOUNTABILITIES:

Support to Households (50% caseload capacity)

• Hold a 50% capacity caseload, including complex or high-need integration cases, providing direct one-to-one support and modelling best practice.

• Provide tailored strengths -based casework support to refugee households in years 2 onwards, supporting progression towards independence and reduced reliance on intensive services.

• Where applicable, provide bilingual support and where not possible work effectively with interpreters to ensure clear, accurate and culturally appropriate communication.

• Deliver and/or lead group-based integration sessions and workshops that support access to information, peer learning and opportunities related to longer-term settlement in the UK.

• Lead on partnership development and maintenance (including with Citizens Advice Rushmoor and other local partners), strengthening referral and signposting pathways and coordinating access to services and resources that enable clients to meet their short- and long-term goals.

• Support the completion and regular review of individual Support Plans using the Outcomes Star tool, with a focus on progression, goal-setting and exit planning.

• Advocate, verbally and in written form, on behalf of clients with service providers and statutory agencies, and support escalation and problem-solving where required.

Team support and quality assurance (40%)

• Line manage two Integration Officers, including setting objectives, providing regular reflective supervision, supporting wellbeing and professional development, and completing performance review processes.

• Provide case management support and oversight, including reviewing Individual Support Plans/Outcomes Star use, ensuring timely case notes, and embedding strengths-based, trauma-informed practice.

• Support team coordination and consistency, including agreeing priorities, balancing workload, supporting cover arrangements, and promoting learning and continuous improvement.

• Provide coaching/training and on-the-job support to strengthen delivery. 

Safeguarding

• Serve as the first point of contact for safeguarding concerns and record all incidents promptly and confidentially in the CRM. 

• Complete initial risk assessments using the matrix and manage low/medium-risk cases in line with the IRC UK Safeguarding SOP, escalating to the Project Manager for supervision and closure. 

• Escalate high-risk concerns immediately to the UK Safeguarding Advisor and seek guidance on complex or unclear cases. 

• Oversee programme safeguarding across delivery: track actions/outcomes, participate in weekly case reviews, engage partners, and promote staff understanding of reporting procedures. 

Key administrative tasks and ways of working (10%)

• Ensure timely and accurate compliance with all reporting requirements, including oversight of database management, case noting and file maintenance, with a focus on evidencing client progress and outcomes in line with data protection and contractual requirements.

• Monitor data quality across the team, implementing checks, addressing gaps promptly and supporting the Integration Officers to maintain consistently high documentation standards.

• Coordinate and support project logistics (as needed), such as arranging venues, preparing materials for group sessions, and ensuring accessible delivery across partner sites.

• Provide flexible administrative support to meet project needs, including contributing to internal reporting and contract performance monitoring.

• Attend and contribute to multi-agency coordination meetings and service development discussions, bringing operational insight to improve longer-term integration support.

• Regularly gather and act on client and partner feedback to improve service quality, accessibility and responsiveness, and support continuous improvement across the team.

• Carry out all duties in accordance with the aims, values and policies of the International Rescue Committee, in particular in relation to safeguarding, confidentiality, impartiality and equal opportunities, relevant legislation and contractual/donor requirements. 

PERSON SPECIFICATION

Skills, Knowledge and Qualifications:

Essential

• Demonstrated ability to lead on longer-term integration delivery, supporting clients to move towards independence, providing operational guidance, coaching and support to staff members to ensure consistent, high-quality, outcomes-focused casework.**

• Strong written and verbal communication skills, with the ability to communicate effectively with colleagues, partners and clients in English.

• Sound understanding of safeguarding principles and risk management processes, with the ability to exercise professional judgement and provide appropriate guidance in complex or sensitive situations. **

• Excellent interpersonal and relationship-building skills, with the confidence to navigate and maintain a wide range of internal and external partnerships.

• Strong organisational skills, with the ability to prioritise, manage competing demands and meet deadlines.

• Good IT skills, including proficiency in Microsoft Office and experience leading meetings or trainings via online platforms such as Microsoft Teams and Zoom.

• Ability to work flexibly both independently and collaboratively as part of a team.

• Ability to travel regularly throughout the service delivery area and, where required, to attend partner locations and multi-agency meetings.

Desirable

• Fluency in Dari and/or Pashto or another relevant community language, enhancing culturally responsive engagement and reducing reliance on interpretation where appropriate.

Experience:

Essential

• Significant experience supporting refugees, asylum seekers or other vulnerable populations through structured integration pathways, including progression in employment, education, financial stability and community participation. **

• Proven line management, supervision or team leadership experience for diverse staff within a casework, social care or integration-focused environment, including responsibility for case oversight, performance support and professional development. **

• Strong working knowledge of UK statutory and voluntary sector systems and services.

• Significant experience using Client Management Relationship systems and leading data quality assurance processes. This includes implementing routine checks and controls across case records and client management systems, ensuring timely corrective action and maintaining confidentiality and data protection standards.

​

The Grants and Programmes Manager will manage the delivery of a portfolio of work within the Grants and Programmes function at Battersea. This is an exciting time for Battersea as we expand our work to impact more dogs and cats.
Over the coming five years it is planned that the size and complexity of our activities will grow, including the establishment of several multi-year programmes in the UK and abroad.

This is a senior role within the Grants and Programmes team in the Global Programmes Directorate, requiring excellent experience of people management, strategic leadership and good grant making practice.

The successful postholder should be comfortable making proposals, suggesting alternative approaches and solutions, supporting the contributions of others, and advancing the collective interests of a team. They should also be comfortable working with considerable scope, and complexity and nurturing relationships with colleagues and external partners as an integral element of the role. The successful postholder should be able to develop and maintain effective relationships with stakeholders, to pose and field questions of considerable complexity and sensitivity and use discretion in carrying out a constructive and effective dialogue; they will be comfortable with proposing ideas, engaging in productive debate, supporting the contributions of others, and in other ways advancing Battersea’s strategic interests.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym membership and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions - up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing Date: 3rd May 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview Details:

• First Stage: Online (via MS Teams) with a task to complete. The task will be shared when invited to interview - w/c 18th May 2026
• Second Stage: In Person - Date to be confirmed

For full details on the role, please download the recruitment pack.

As Director of External Affairs across the Bild Group of four small charities (with collective turnover of approx. £3m/yr), you will have a deep commitment to human rights and improving people’s lives.

You will provide strategic direction and leadership to the External Relations function across all four charities in the group, taking overall responsibility for and providing thought-leadership on our strategic approach to policy, influencing, public affairs, stakeholder engagement. 

You will play a lead role in planning, developing, and implementing the communication and external relations and wider engagement strategic plan to grow awareness and profile of Bild, Respond, Restraint Reduction Network (RRN) and ACT.

By sharing the impact of our work and programmes in improving the lives of people with learning disabilities, autism and /or mental health conditions, you will support Bild in becoming the sector leading provider of organisational and workforce development (and RRN in becoming the leading charity in reducing restrictive practices globally – and Respond as leaders in trauma informed therapy).

You will champion Bild and RRN’s brand, vision, mission and values acting as an ambassador for the organisation both internally and externally to partners, stakeholders and media.

Key Responsibilities and Duties: 

Strategic Leadership:  

• Develop and implement an integrated communications and external relations strategy across the four charities in the group to raise our profile and to influence change which positively impacts on our beneficiaries, aligning media, campaigning, and public affairs with the charity’s mission and strategic priorities 

• Lead and inspire a high-performing team including Membership and Events Officer, Resources Coordinator and comms team as required 

Comms & Marketing:

• Plan, develop and implement strategic communications and marketing plans to maximise awareness of the Bild Group of charities across the broad spectrum of communications disciplines including media relations, stakeholder management, influencer engagement, ethical (impact focused) marketing, social and new media and the production of new materials and resources 

• Write, develop and produce materials such as infographics, press releases, briefing documents, media statements and online information suitable for stakeholders, including people with lived experience

• Ensure effective marketing across all four charities focusing on impact and including ensuring we attend a range of external events and that all four websites are best practice. 

Influencing & Public Affairs:  

• Working with the CEO, you will drive policy change by developing strategies to influence key decision makers through building relationships with parliamentarians, government departments, and sector stakeholders to ensure the charity's policy agenda is impactful 

• Lead proactive and reactive media engagement, calls and requests for information in order to capitalise on suitable opportunities for maximising the reach and impact of all four charities

• Build our credibility as a thought leader in the sector 

Stakeholder Engagement & Partnerships:  

• Build and sustain strategic alliances with senior civil servants, civil society groups, and community partners to increase the organization's influence and impact 

• Develop effective stakeholder relationship management processes that ensure partnerships of all levels are provided with a rich, immersive engagement experience with the organisation and the work that we do 

• Identify, liaise with and ensure positive relationships with key stakeholders – internal and external including media, government departments, partners, charities, providers, customers, other relevant parties to secure maximum impact for all four charities and their beneficiaries

Reputation, Brand Management & Marketing:  

• Champion the Bild group brands, promoting the mission, values and impact of the organisation and ensuring consistent, engaging narratives and high-quality storytelling across all external channels

• Shaping the charity's profile and protecting its reputation through media relations, digital engagement, and consistent key messaging and building our credibility as thought leaders in sector. 

Membership, Events & Communities:  

• By ensuring appropriate, effective and engaging communications to all relevant audiences and stakeholders, your role will support the growth and development of our membership, Communities of Practice and the event programme (including webinars and conferences).

• Effectively plan, manage and lead a range of events for the Bild group of charities and associated marketing and communications

• Develop framework for Communities of Practice and strategy for engagement and growth 

• Supporting Bild and RRN spokespeople with PR and media outreach

• Keep abreast of communications and engagement activity within the sector and demonstrate an awareness of the impact these may have on existing and future communications activity

General Responsibilities 

• Contribute to evaluation and assessment of results against KPIs and tracking activity

• Allocate, manage and evaluate budget spend

• Identify resource requirements for activity across Bild group

• Develop and maintain systems, databases and procedures to support Bild group communication activities

• Plan, monitor, appraise and report progress of activity regularly with an innate understanding of how this supports activity across the Bild group

• Plan, manage and oversee budgetary spend related to outsourcing specialist activities such as video editing and design

• Ensure communications and marketing work complies with data protection and other legal, professional and agency requirements, standards and policies

• Support the senior leadership team on any activity as required. 

Personal Development  

• Be part of a culture of quality in all areas of communications, PR and marketing

• Participate and contribute to individual performance appraisal and supervision sessions

• Keep abreast of relevant initiatives and developments within the adult health and social care, education & disability sector and the wider communications / engagement profession

• Undertake relevant training, as necessary including accessing new systems and software as required to support the role.

Organisational Responsibilities: 

• Access and work within Bild’s policies and procedures.  

• Attend internal cycle of team meetings relevant to this role.  

• Engage with line management, supervision (where appropriate) and appraisal process.  

• Comply with data protection regulations, ensuring that information on clients, employees, volunteers and other stakeholders remains confidential.  

• Take responsibility for personal learning and development with support from line manager.  

• Work in a manner that facilitates equal opportunities and inclusion for all.  

• Remain professional and respectful at all times, promoting positive relations with all those we encounter in our work.  

• Maintain health and safety and risk awareness for self and others across the organisation.  

• Undertake any other duties that Bild may require within the remit of this role.  

This job description does not form part of the contract of employment. It is intended as a guide to the general scope of duties and is not definitive or restrictive. It is expected that some duties will change over time and this description will be subject to review with the postholder at their annual appraisal.  

Person Specification  

Job Title 

Director of External Relations 

• Exceptional copy writing and verbal communication skills

• Good presenting, negotiating and influencing skills

• Excellent interpersonal skills and ability to build mutually beneficial relationships

• The ability to work effectively within a small team

• Ability to work under pressure, and plan, manage, and adapt own workload

• A flexible, proactive and problem-solving approach to work

• A motivated attitude and ability to work on own initiative 

• A commitment to human rights and modelling accessibility and inclusion throughout activity

• Willingness to travel and work flexible hours as demanded by the post

• Fit to undertake the duties of the post. 

Experience/Skills/Competencies 

Essential 

• Significant experience working in communications, policy and PR with demonstrable success

• PR and media management experience, including both online and traditional PR

• Experience of managing and implementing social media plans, including post development, scheduling, evaluation and monitoring feedback

• Experience of overseeing the design and production of print and electronic publications, including website management and development

• Experience of managing CRM systems and ensuring effective data capture and utilising data to inform decision making

• Ability to analyse data and shape results into reports that inform decision making

• Ability to build effective relationships and networks and establish credibility for Bild, RRN, Respond and Bild ACT 

• Ability to work collaboratively and develop positive relationships with colleagues, members and wider stakeholders

• Demonstrated digital comms / social media skills and understanding of emerging digital marketing tools and platforms

• Ability to use a variety of IT packages/databases including CRM systems.

• Experience managing budgets and associated reporting

• Ability to work remotely and regularly travel to in person events

• Time management skills and ability to prioritise workload under pressure as part of a small but vibrant team

• Strong awareness and interest in news/current affairs/politics and the broader third sector, social care and education sector. 

Desirable 

• Experience working in the not-for-profit sector, preferably in another disability and/or membership charity

• Strong understanding of education, health, social care, disability and not for profit environment

• Strong media contacts within relevant trade sector publications

• Ability to use externally managed media databases (such as Agility etc.)

• Experience with conferences, webinars and hybrid events. 

• Experience supporting and manging a remote team

Education and Qualifications: 

Other Requirements: 

• Commitment to anti-discriminatory practice and equal opportunities and able to apply awareness of diversity issues to all areas of work.  

• Regular travel to attend meetings and events. 

• Occasional evening meetings.  

Legal requirements: 

• Enhanced DBS check. 

Do you want to support people with mental health issues in a moment of crisis? 

Are you calm, non-judgemental and able to work effectively with people experiencing distress? 

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you. 

Nightlight Helpline / Crisis Café Support Workers (x2) 
Reference: 339
Responsible to: Crisis House Coordinator
Salary: £24,366 per annum (pro rata for part time)
Contract: Permanent
Hours: Full time 37.5 hours (Part-time from 22.5hrs considered)
Based:  
Hatfield Crisis Café (x1)
Stevenage Crisis Café (x1)

About the Service 

Our Nightlight Service (Cafés, Helpline, 24/7 Crisis House and Daylight provision) is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways. 

We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary.

As a member of our team you will work closely with service users in crisis by using a person-centred approach as to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery. 

Service Objectives 

The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental health Crisis House are: 

• To endeavour to improve the mental and emotional wellbeing of people experiencing a mental health crisis across Hertfordshire. 
• To provide 24/7 support for individuals experiencing mental health crisis in a safe and non-judgemental environment. 
• To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing clear and effective pathways to other services provided by HMN and other third party and/or statutory providers. 
• To remain a source of independent support for all Service Users. 
• To provide an alternative pathway to people in distress and crisis, employing a person-centred approach in order to enable better outcomes for those in need as to reduce the demand on statutory Crisis and Emergency services. 

At the Crisis Cafes we promote and enable people to access support in a way that suits them, whether that’s through talking to someone or simply by providing a safe space to have time alone or engage with trained staff. 

About the Role 

You will be a key member of staff delivering the Nightlight Mental Health Crisis Service. Taking part in a rota covering 7 days per week, ensuring the delivery of high quality crisis support  and instilling Hertfordshire Mind Network’s values throughout the Crisis Cafe and Helpline services. Working closely with other staff such as: The Service Manager, Team Leaders, Co-Ordinators, Contract and Bank Support Workers and Volunteers in order to ensure services are of the highest quality and to support the continued growth and development of the service.

We offer: 

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays) 
• An additional day of leave each year for your birthday following completion of probation period. 
• Ongoing training relevant to your role. 
• An Employee Assistance Programme. 
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments. 

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role. 

Closing date for receipt of applications is 29th May 2026  
Interviews to be held on a rolling basis in our Watford office or Microsoft Teams.
N.B. Please quote reference number 339 when completing your application for this role. 

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equal Opportunities

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

Key information

Location: Manchester, Bristol, Newcastle, Nottingham, or London

Hours: 37.5 hours per week (full time)

Start date: ASAP (we are happy to work with notice periods)

Duration: Permanent

Salary: £31,825 - £35,280 per annum if based in London, £29,175 - £32,630 per annum if based in Bristol, Nottingham, Manchester, Newcastle, plus a £312 yearly tax-free work from home allowance.

Application deadline: Friday 22nd May, 12pm

This application process will consist of 3 stages: Written application, Telephone interview and Assessment Centre (interview & written task).

Role Summary

The Exclusive Opportunities Senior Officer will be responsible for ensuring that upReach’s Exclusive Opportunities (internships and short-term work experience) programmes operate smoothly and effectively, and will report to the Exclusive Opportunities Manager. You will work alongside Programme Coordinators, Partnership Managers and Programme Managers to ensure the successful implementation of exclusive work experience and internship opportunities, which provide upReach Associates with the experiences, networks, commercial awareness and skills needed to secure top roles upon graduating.

Core Responsibilities

Please note that it is not possible for the job description to cover the exhaustive list of responsibilities of your role due to the varied nature of the role. The job description aims to provide an overview of your remit and core responsibilities.

The Core responsibilities include:

SUPPORTING THE SMOOTH RUNNING OF EXCLUSIVE OPPORTUNITIES PROGRAMMES:

• Lead the logistical and operational planning and delivery of Exclusive Opportunities, ensuring successful implementation and high-quality support for programme participants and partners.

• Develop engaging promotion of new opportunities to Associates to increase the number and diversity of applicants.

• Manage the application and allocation processes for programmes, working with members of the Programmes Team and partner contacts to ensure smooth processes are in place throughout.

• Monitor, evaluate and report on the effectiveness of the programmes, and identify/make improvements based on this.

• Act as the primary point of contact for day-to-day partnership requests, and students accessing Exclusive Opportunities, and take action to respond to any issues raised.

SUPPORTING PARTNERSHIPS AND PROGRAMMES TEAMS:

• Ensure the wider Programmes Team is kept informed of the internship and work experience programme content and timelines, and enabled to best support Associates taking part.

• Collaborate with the Sector Programme Managers to design application assessment materials (where required) and applicant support resources for Programme Coordinators, and run their own Exclusive Opportunities.

• Work with the Programmes team to encourage Associates to apply for and participate in the Exclusive Opportunities programmes.

EXCLUSIVES OPPORTUNITIES PARTNERSHIPS MANAGEMENT:

• Take ownership of a small portfolio of upReach's existing exclusive opportunities partnerships, managing day-to-day relationships with support and guidance from the Exclusives Programmes and Partnerships Manager.

• Support the Exclusives PM in managing their broader portfolio, including relationship stewardship, partner communications, and coordination of activity.

• Collaborate with Partnerships Managers to review and renew employer partners collaborating with upReach on work experience and internship programmes.

• Assist the Exclusives Programmes and Partnerships Manager in high-quality prospecting and relationship-building activity, contributing to income-generating partnerships that also deliver high-impact opportunities for Associates.

• Collaborate closely with the Exclusives Programmes and Partnerships Manager and the Marketing & Communications team to co-create high-quality content and campaigns that showcase our partnerships - including case studies and social media promotion.

• Contribute to impact reporting for the partnership portfolio by gathering data and stories that demonstrate partnership outcomes and drive continued engagement.

Skills and Experience

The ideal candidate for Exclusive Opportunities Senior Officer should display these skills:

• Excellent communication skills, both written and verbal

• Excellent organisational skills and the ability to prioritise a varied workload, manage competing demands and deliver to tight deadlines

• Strong problem-solving skills

• Self-motivation and an ability to work in a small team as well as independently

• Ability to engage and communicate confidently with stakeholders, such as beneficiaries, upReach partners and all levels of employees across the organisation.

To be successful, it is anticipated that you would have experience in:

• Communicating with a variety of stakeholders, through written and verbal communication

• Managing and prioritising a varied workload

• Some project management experience would be beneficial.

Team Culture & Benefits: 

We offer: 

• Flexible and hybrid working.

• Statutory Holiday Entitlement of 25 days and bank holidays. This increases to 2 additional days after 2.5 years and then to 3 additional days after 5 years of working with us. 

• Birthday leave and Volunteering leave

• Enhanced Parental Leave beyond statutory requirements for all team members. 

• 3% Pension Contribution, which increased to 5% after 5 years of working with us. 

• Cycle-to-work scheme.

• Monthly socials and annual wellbeing days

• Dedication to Staff Wellbeing through our Employee Assistance Programme and Mental Health First Aid Training. 

• Personal Development Budget, activated after 6 months in the role.

• The opportunity to participate in our fantastic staff networks: 

  • Disability and Inclusion Network

  • Diverse Roots Network 

  • Green Network 

  • LGBTQ+ Network

  • Mindfulness Network

  • Parents and Carers Network

  • (Im)Migrants Network 

Ready to apply?

We are committed to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible.

Applications close on Friday 22nd May at 12pm

EQUAL OPPORTUNITIES

At upReach, we are committed to being an equal opportunities employer and do not discriminate in employment matters on the basis of race, ethnicity, religion, gender, age, disability, social background or any other protected class. We celebrate and value the diverse perspectives that people from all backgrounds bring to our team. We are passionate about creating a workplace that is inclusive and reflects the diversity of communities across the UK. Diversity in the workplace creates dynamic and effective organisations and we are actively working to build a more inclusive workforce by continuously improving our recruitment, retention, and development practices. We  encourage applications from individuals from underrepresented groups, including Black, Asian and other ethnic minority backgrounds, those with disabilities , those who are care-experienced, those from low socio-economic backgrounds, and those who are LGBTQIA+.

Salary: £36,220 rising to £36,720 after successful completion of probationary period
Location: Gwent
Contract Type:

• Permanent in line with funding
• Agile – working where and when required, to do the job most effectively 

Hours & working Pattern: 

• 35 hours per week (full time)
• Generally, Monday to Friday, with occasional evening and weekend work 
• Participation in the organisation’s Tier 3 emergency on-call rota (paid)

All team members must work flexibly on occasions to meet the needs of the Charity and the people we support  

Accountable to: Director of Support Services

Accountable For:
• Oversight of the portfolio of services within this role, which will be reviewed periodically in line with funding requirements and organisational priorities.
• Current portfolio: Housing Support Grant–funded services across Torfaen and Newport, including refuge and community services.
• Line management of Assistant Managers

Purpose of the post:Operational management of specialist, trauma-informed support services for people who have experienced domestic or sexual abuse, harm or violence.

Specific responsibilities:

PLEASE READ THE FULL JOB DESCRIPTION AND PERSON SPECIFICATIONS IN THE SUPPORTING DOCUMENTS SECTION.

General responsibilities:

PLEASE READ THE FULL JOB DESCRIPTION AND PERSON SPECIFICATIONS IN THE SUPPORTING DOCUMENTS SECTION.

Interested candidates are welcome to contact Joanna Parry, Director of Support Services, for an informal chat. 

It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances.  

This role requires frequent travel for business purposes. A current valid driving licence, access to a car and insurance covering business use

Closing Date:4th May 2026

We operate a rolling recruitment process and may interview suitable candidates as applications are received. We reserve the right to close this vacancy once the position has been filled.

Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1).  A disclosure obtained through the Disclosure and Barring Service is requireed for all posts. 

Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from all areas of the community. However, we particularly encourage applications from members of our BAME community as well as individuals with disabilities who are currently under-represented within our workforce.

An exciting oppourtunity to lead compassionate, community-driven perinatal services that make a real difference to families every day. Shape how frontline support is delivered across our Baby Bank, Community Doula service, infant feeding support, and volunteer programmes in Birmingham. Ensuring safe, trauma-informed care reaches those who need it most.

As Head of Service at Elayos, you’ll turn strategy into meaningful action. You will lead staff and volunteers, strengthen safeguarding practice, embed reflective learning, and champion lived experience at the heart of everything we do. This is a rare opportunity to combine operational leadership with purpose, impact, and values-led service development in a growing organisation supporting mothers and birthing people, who find themselves disadvantaged, during pregnancy, birth and early parenthood.

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Crisis House Support Worker  
Reference: 325
Responsible to: Crisis House Coordinator
Salary: £24,366 per annum (pro rata for part time)
Contract: Permanent
Hours: Full time 37.5 hours
Working days: Shifts available covering 7-day rota: Early: 7am-3pm, Late: 2pm-10pm Nights: 9pm-8am
Based: Crisis House – Hemel Hempstead 

About the Service
Our Nightlight Crisis House offers a safe, homely, and welcoming space for anyone feeling distressed and experiencing a crisis.

The Crisis Centre and rest of Nightlight Services (Café’s, Helpline, Daylight provision) is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.

We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis cafes and 24/7 Crisis Centre. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary.

As a member of our diverse team, you will work closely with service users in crisis by using a person-centred approach to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.

Service Objectives
The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental health Crisis House are:

• To endeavour to improve the mental and emotional wellbeing of people experiencing a mental health crisis across Hertfordshire.
• To provide 24/7 support for individuals experiencing mental health crisis in a safe and non-judgemental environment.
• To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing clear and effective pathways to other services provided by HMN and other third party and/or statutory providers.
• To remain a source of independent support for all Service Users.
• To provide an alternative pathway to people in distress and crisis, employing a person-centred approach in order to enable better outcomes for those in need as to reduce the demand on statutory Crisis and Emergency services.

About the Role
As a Crisis House Support Worker you will be a key member of staff supporting the delivery of the Nightlight mental health Crisis Service. You will take part in a rota which covers a 24/7 hour service, 365 days a year. Drawing upon your own lived and/or professional experience (where applicable,) in order to provide a mix of face-to-face, therapeutic and holistic support for those accessing overnight provision. You will work closely with other staff as part of a team in supporting the development of quality Crisis Support and instilling Hertfordshire Mind Network’s values throughout the provision.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is 29th May 2026  
Interviews to be held on a rolling basis in our Watford office or Microsoft Teams.
N.B. Please quote reference number 325 when completing your application for this role. 

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equal Opportunities

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation.

In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

Job Role: Head of People

Salary: £55,080 per year

Hours: 37.5 hours per week

Contract type: Permanent

Location: Bath

Additional information:

• The role will involve occasional evening working, including attending board meetings from time to time.
• Some travel across our South West area of operations will be required as part of the role.

This vacancy will close on 18th May 2026, and shortlisted candidates will be invited to first‑stage interviews on 26th May 2026.

About Julian House:

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

About the Role:

The Head of People is a pivotal role at the heart of Julian House, shaping the organisation through its most important asset, its people. As a key member of the Senior Leadership Team, reporting to the Chief Executive, you’ll lead our people strategy, culture, and workforce development, ensuring we have the capability, capacity, and values‑led culture needed to deliver our mission.

This is an exciting opportunity for a strategic and compassionate leader who understands how great people practices drive social impact. You’ll provide senior leadership across HR, recruitment, volunteering, organisational development, and culture, helping to build a high‑performing, inclusive organisation where people feel supported, empowered, and able to thrive in a demanding environment.

You’ll play a critical role in embedding Julian House’s values, strengthening leadership capability, and creating a positive workplace where staff and volunteers feel engaged, valued, and proud of the difference they make. This is a rare opportunity to lead meaningful change and help a mission‑driven charity continue to grow and succeed through its people.

Please refer to our application pack and job description for full details around the role.

What you’ll be doing:

• Lead and shape our People Strategy, ensuring it aligns with our organisational goals, values, and long‑term ambitions, and that our people are fully supported to deliver meaningful impact.
• Build leadership capability at every level, designing and embedding leadership and management development programmes that support confident, values‑led leadership across the organisation.
• Oversee recruitment, HR operations, volunteering, and people processes, working closely with the HR Manager and wider People Team to deliver high‑quality, responsive support.
• Champion robust, modern employment policies, ensuring they remain legally compliant, up to date with best practice, and reflective of Julian House’s values and culture.
• Coach and advise leaders, providing trusted guidance that builds confidence, strengthens people‑management skills, and supports teams to thrive in a demanding environment.

Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined.

What we’re looking for:

• Significant senior‑level experience in People / HR leadership, with a proven track record of overseeing employee relations, people operations, and leading cultural and organisational change.
• Strong knowledge of HR best practice and employment law, alongside experience in organisational development, workforce wellbeing, and using people data and insights to inform decision‑making.
• Strategic and forward‑thinking, with the ability to translate vision into practical, impactful actions that support teams and strengthen organisational performance.

There are many great reasons to join our team!

• Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan
• 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)
• 30% staff discount at Julian House charity shop
• A generous and competitive pension scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
• Great opportunities for career development and free monthly training sessions from experienced facilitators
• For all the fantastic and valuable work, you’ll be doing, you’ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!