Hibiscus Housing Association Limited

 Registered Manager - Domiciliary Care

Registered Manager - Domiciliary Care £32,000 - £34,000 Full-time, Permanent

Hibiscus Domiciliary Care Agency provides reliable, flexible and affordable personal care people age 55 and over who value their independence. We are focused on providing the highest-quality care for older people in the comfort in their own homes and for the residents living at Hibiscus House. Hibiscus House was initially built to address the shortage of accommodation for older people from the black community. Today it boasts a vibrant mixed community of male and female residents.

Hibiscus Housing Association Limited is looking to recruit a Registered Manager, experienced in leading domiciliary care to lead the team, caring for elderly clients with conditions such as dementia and minor health conditions. Be responsible for the efficient delivery of the Dom-care service, manage resources, adapting to the changing needs of clients and providing exceptional quality care alongside ensuring compliance with CQC and relevant legislation.

We are looking for a highly skilled candidate with plenty of previous experience in domiciliary care management who can lead from the front and motivate the staff to provide the best quality of care for clients.

The successful Registered Manager will have a good track record in a similar position, determined, and business minded, commercially forward thinking and able to operate in a fast-paced work environment.

Your key responsibilities will be to:

• Contribute to the ongoing development of the organisation and a member of the Senior Management Team.
• Develop new business growth opportunities and strengthening existing client base
• Efficiently manage the day to day running of the domiciliary care business.
• Allocate resources and monitor performance to deliver high quality, safe and effective homecare to customers within budget.
• Manage all aspects of the domiciliary staff team.
• Provide strong leadership so staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely.

The Candidate:

• The ideal candidate will have a background of working within domiciliary care management and much experience working with elderly clients with a dementia and other health conditions.
• A positive, forward thinking and very approachable personality is essential.
• Good understanding of the needs of people who require care and support at home and the principles of good care practice is essential for this role.
• This position would be ideally suited to a Registered Care Manager or a strong Deputy/Care Coordinator looking for a step up.
• Requirements (Essential) NVQ Level 4 in Health & Social Care or the equivalent qualification
• Have sound working knowledge of CQC requirements.
• Full UK Driver's licence and own vehicle.
• Be passionate about providing first rate care to people in their own homes.
• Be IT literate.

Summary:

We are seeking a candidate that has a genuine passion for the quality of services, is hands on and wants to be a visible leader. You will successfully oversee and develop the domiciliary service and motivate a team to deliver the best quality of care. In exchange we are offering a competitive salary depending on candidate experience and qualifications.

The successful candidate will have experience in business development; and

• The ability to nurture key customer relationships with Local Authorities, NHS and private commissioners of services
• Must have a sound working knowledge of CQC regulation/standards and be able to lead the team’s development and success in delivering high quality, person-centred services
• Have knowledge of working with the elderly and dementia population with management experience within a domiciliary setting

Hours:  8.30-.4.30 Monday – Thursday and 8.30-4.00, Friday

Location: Wolverhampton, West Midlands

Reports to: Chief Officer

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

The Project Development Analyst can be based in any of our national offices, and will join the Pension Wise team in supporting the development and improvement of this exciting and evolving service. This role involves working with the Project Development Manager to provide data analysis, research and project management support to the wider service delivery team and funder. 

We’re looking for someone who has exceptional analytical and communication skills, who is comfortable in presenting data and making recommendations based on your research. You’ll be adept at building effective working relationships with stakeholders, and you’ll have experience of investigating service problems using, for example, stakeholder interviews, data analysis and desk-based research. You’ll be comfortable managing projects within established project management methodologies, and identifying and proposing opportunities for improvement. 

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Citizens Advice offers confidential advice online, over the phone, and in-person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

The Witness and Consumer Service provide telephone advice/support and/or face to face support across England and Wales. We are looking for an individual to fulfill the role of Business Analyst / Project Development Officer for the two services.

This role provides the business analysis and project development support on the ongoing improvement of the two services. You’ll work with the Project Development Manager and the operations managers to identify problems in each of the services and design user-centred solutions. You’ll then support with delivering those solutions, gaining buy-in from decision makers and stakeholders. You might also be involved in investigating funder priorities and developing service improvements to support the securing of future funding.

You don’t need to be an experienced Business Analyst for this role. 

We’re looking for someone who has exceptional communications skills, with experience in confidently facilitating workshops and/or meetings with stakeholders, particularly where they have conflicting priorities. You’ll be adept at building effective working relationships with stakeholders, and you’ll have experience of investigating service problems using, for example, stakeholder interviews, data analysis and desk-based research. You’ll be forward-thinking, anticipating potential business problems before they arise, and you’ll be able to see the bigger picture and understand how different business areas fit together. You’ll be comfortable managing your own workload and identifying and proposing opportunities for improvement

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non-binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

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This is a varied and exciting role in a rapidly growing, ambitious organisation. We need people who are enthusiastic about joining us to ensure our programmes remain innovative and excellent and that we become widely recognised as delivering world leading programmes. You will  be passionate about teaching and learning and have a deep interest in social work education.

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Contract Duration: 31st March 2021

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. In 2017-18 we helped 2.6 million

people face to face, over the phone, by email and web chat, and people visited our online advice pages 25 million times. We help with everything from money issues to problems at work, housing to consumer rights. Now we want to do even more.

We’re looking to recruit an excellent data administrator to join the Continuous Improvement function. It’s an opportunity to use your skills on a range of fascinating and important issues seen by our clients within the Help to Claim programme.

You’ll have experience of undertaking data analysis, collating and interpreting data, and report writing. 

Just as importantly, you’ll have a passion for using data to solve problems and in providing insight to a wide variety of stakeholders which informs the way we deliver our service. 

This is a great role if you want to have a direct impact in forming the way we deliver and help those who depend on us. 

Our roles are open to discussion about flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.

Ranked by Indeed as a top 10 non-profit employer in the UK (December 2018)

We welcome applications from Local Citizens Advice staff and are open to arranging secondments.

Please note, subject to the volume of applicants, applications may close early at the discretion of Citizens Advice. 

Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates. We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.