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Durham, County Durham (Hybrid)
£17.5 - £20 per hour
Part-time (20 to 25 hours per week, Flexible schedule)
Contract or temporary (12 month contract with view to permanent contract)
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Job description
The Centre Co-ordinator will be responsible for the day-to-day management of the centre, for co-ordinating the planning and delivery of activities, services and events and for our team of centre volunteers.
Working closely with the Treasurer and Trustees, the Co-ordinator will ensure that the centre is maintained as a well-run, welcoming place for local people of all ages, and that it delivers activities to achieve the key outcomes identified in the workplan to be agreed with Trustees.
In the first year in post the Co-ordinator will be expected to strengthen and support our activities for children, young people, families and older people in line with current funding targets.
The role involves engaging with our funding partners, trustees, staff and volunteers and key elements are:
Community Development
This will involve building relationships with community members and with other community agencies and organisations and use the centre to strengthen community relationships.We would expect you to consult with centre users and community members to identify their needs and plan activities and services to meet those needsThe role may involve setting up and growing new clubs and groups to meet the needs of different groups in the village and supporting and encouraging community volunteers to set up community groups and activities which meet specific needs in the village, and provide space for these within the centre.
Centre and Volunteer Management
You must be able to deal professionally with enquiries made by community members, partner agencies and other community organisations either in person, by phone, by e-mail or by other means with regard to use of the Centre and its facilities including, with other staff, taking room bookings including payments and issuing of receipts and to ensure that an accurate bookings diary is maintained.Working with key holders to ensure that arrangements are in place for opening and closing the centre and for preparing the Centre for use. Working with our cleaner to ensure the Centre is clean and well maintained.. Volunteers are very important and we would need you to support the recruitment, selection and training of new volunteers and support current volunteers.
You would need to ensure that all policies and procedures are up to date, implemented and followed and to train and delegate the day to day responsibility for health and safety to staff and volunteers as appropriate.
Fundraising and Financial Management
We would support you to identify funding sources and streams and, with the agreement of the Treasurer, to draft funding bids to secure funding for current and new activities and projects, as well as ongoing core/revenue/capital costs. You would be responsible for properly maintaining the Centre’s monitoring and evaluation processes to ensure data can be collected and collated to provide robust evidence to support funding bids, preparing reports requested by funders [e.g. progress reports, end of grant reports] and to work with the trustees to review funding needs and to agree fundraising targets and plans. Also you would work with volunteers and staff to plan fundraising activities and events to generate unrestricted funding to support Centre running costs and activities and work with the Treasurer to manage the Centre’s finances, including responsibility for: Payments and receipts; Day to day small scale expenditure; Petty cash; Invoices; Records of income and expenditure; Volunteer and other expenses; Spending in relation to specific grants [restricted funding]. Your support would help the Treasurer with the production of financial reports for Trustees.
Partnership Working
We would want you to establish, maintain and grow relationships with local voluntary and statutory sector partner organisations and agencies near us, attend network and partnership meetings as agreed with the Treasurer., identify opportunities for collaborative approaches and joint funding bids with relevant partners and ensure partnership agreements are in place for funded work
Publicity and Promotion
With other staff and volunteers you would ensure that the Centre’s website and social media accounts are regularly updated, provide information about Centre activities via local newsletter/s and social media, circulate information via email networks and partner organisations and be aware regular groups in the Centre ensuring they have information about upcoming activities and new developments.
Application Instructions
Closing date for applications is Tuesday 29th September
Organisation
Refreshed on: 17 September 2026
Closing date: 29 September 2026 at 15:41
Job ref: Centre coordinator 2026
Tags: Administration, Fundraising, Policy, Volunteering Management, Customer Service, Operations, Health and Safety, Safeguarding
The client requests no contact from agencies or media sales.
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Scotland, United Kingdom (Hybrid)
£26,770 per annum
Full-time
Permanent
Job description
About Hearing Dogs for Deaf People
National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.
About the role
We are seeking a compassionate, proactive, and organised Interim Partnership Advisor to join our Partnership Support Team on a full-time basis. You’ll manage a defined geographic area covering Borders, East, North East and Highlands.
Responsible to: Partnership Support Area Manager.
Based: Community based in Scotland (covering Borders, East, North East and Highlands).
Contract: Permanent, full-time.
Key Responsibilities
Companionship – Supporting Thriving Partnerships:
- Provide long-term, person-centred advice, guidance, and wellbeing planning to partnerships within an allocated regional area. Ensuring all recipients feel they are treated with attention, courtesy and respect.
- Manage a caseload of partnerships, ensuring regular in-person visits (once per quarter after the first 6 months) and ongoing tailored support via multiple channels.
- Develop and implement partnership support and wellbeing plans, with robust risk management measures.
- Support the integration of new partnerships into the local community, delivering monthly support throughout the first 6 months.
- Lead on retirement and bereavement pathways, offering planning, preparation, emotional support, and signposting to alternative Hearing Link Services (HLS) where appropriate.
- Provide behavioural guidance and targeted interventions to maintain healthy, successful partnerships.
Connection – Building Community and Networks:
- Organise and attend local community events to strengthen relationships and engagement.
- Deliver peer-based community programmes that bring together partnerships and Peer Support Volunteers to share experiences, insights, and encouragement.
- Facilitate support groups for hearing dog partnerships, encouraging shared learning, problem-solving, and mutual encouragement.
- Work collaboratively with internal teams, volunteers, and external agencies—including support workers, local councils, employers, and veterinary practices—to remove barriers and improve outcomes.
- Advocate Partnership Volunteer Updates to maintain volunteer engagement and connection.
Confidence – Empowering Partnerships to Flourish:
- Focus on quality of service and partnership outcomes, adapting support levels to meet individual needs.
- Provide timely emergency cover and practical assistance within the allocated territory, with ad hoc support to neighbouring counties as required.
- Conduct thorough root cause analysis to identify underlying issues and implement early interventions through targeted coaching and problem-solving.
- Apply person-centred, evidence-based decision-making to manage partnership breakdowns, returns, cases, and alerts effectively.
- Conduct annual assessments of each partnerships performance and wellbeing to review ongoing requirements and verify continued compliance with accreditation standards.
- Keep partnership records accurate, current, and reflective of evolving needs.
- Capture and share impactful stories to showcase the value and outcomes of our work.
- Maintain and continually develop expertise in hearing loss, assistive technology, hearing awareness, dog training, and canine wellbeing.
- Join team events, meetings, and training at regional locations and Hearing Dogs centres, with occasional overnight stays to connect, learn, and collaborate.
Skills, Knowledge and Expertise
You will need full UK Driving Licence and willingness to travel within and around Borders, East, North East and Highlands, and to our centres.
Knowledge:
- Canine Behaviour & Training: Up-to-date knowledge of canine training practices, behaviour reinforcement, and emotional wellbeing support.
- Task-Related Assessment: Ability to monitor and evaluate a dog’s task performance, identifying and addressing lapses.
- Hearing Loss & Deaf Awareness: BSL Level 2 or above with strong Deaf awareness.
- Partnership Development: Understanding of person-centred support approaches and the user experience throughout the partnership lifecycle.
- Organisational Policies & Standards: Knowledge of HR policies, GDPR, equality legislation, and Assistance Dogs International (ADI) standards.
Skills:
- Behavioural Guidance: Provide advice on maintaining and reinforcing behaviours, resolving challenges, and refining training plans.
- Listening & Empathy: Demonstrate strong listening skills, emotional intelligence, and compassion, especially when working with vulnerable people or those experiencing grief.
- Relationship Building: Establish and maintain trust-based relationships with partnerships, volunteers, and stakeholders.
- Problem-Solving & Conflict Resolution: Apply solution-focused methods, coaching, and mentoring to resolve partnership or task issues.
- Root Cause Analysis: Identify and address recurring challenges by working with internal teams on sustainable solutions.
- Time Management & Organisation: Manage multiple partnerships and initiatives effectively, meeting deadlines and priorities.
- Cross-Functional Collaboration: Work productively with colleagues across different departments and functions.
- Communication: Adapt communication style for different audiences; communicate clearly across teams, stakeholders, and volunteers.
- Storytelling: Create engaging communications about partnership journeys for updates and stakeholder engagement.
- Driving: Hold a valid driving licence and be able to travel within the allocated territory.
Behaviours:
- Self-Conduct: Lead and motivate others, holding self and others accountable while maintaining professionalism.
- Person-Centred Mindset: Tailor support and training to the unique needs, learning styles, and abilities of each partnership.
- Community Building: Foster a sense of belonging by creating opportunities for partnerships and volunteers to connect and collaborate.
- Accountability & Reliability: Deliver on commitments, meeting organisational and partnership expectations.
- Continuous Learning: Maintain professional development in canine behaviour, hearing loss, and assistive technologies.
- Professionalism: Act respectfully, reliably, and with integrity in all interactions
Benefits:
- Employee Assistance Programme
- Death in Service Payment
- Annual leave enhancements recognising long service
- Day off for your birthday
- Defined contribution group personal pension plan
- Enhanced sick pay
- Enhanced maternity, paternity and adoption pay
- Eye care
- Hearing tests
- Learning and Development opportunities
- Discounts on merchandise at Hearing Dog gift shops
- Pet Dog Policy
Closing date: 23rd October 2026.
This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 due to its duties involving the protection of children and/or adults at risk. Applicants are therefore required to disclose all spent and unspent convictions, cautions, warnings, and reprimands, as well as any relevant non-conviction information. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check in accordance with the Police Act 1997 (Part V).
Organisation
Posted on: 18 September 2026
Closing date: 18 October 2026 at 23:30
Tags: Advice / Information, Communications, Advocacy, Deaf, Engagement / Outreach, Partnerships, Risk Management, Strategy, Social / Support Work
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