Anti social behaviour case manager jobs
Neighbourhood Housing Project Lead (Sheffield and Scunthorpe)
Fixed term (18-months), full-time post, 40 hours per week (1 FTE), inclusive of breaks
Salary: £42,752 (National)
Regular travel to Sheffield and Scunthorpe will be required. Occasional travel to London will be required.
Building Tomorrow – Neighbourhood Housing Project Lead
Oasis exists to build stronger communities where there is no one left out. Building Tomorrow is an innovative new neighbourhood housing programme that Oasis is developing in Sheffield and Scunthorpe.
We are pioneering a new community-led solution to housing challenges in two communities where Oasis already works, running five schools and two community Hubs. We are working to develop quality housing that offers opportunity for families to find a stable and supportive place of belonging in community.
The programme will combine quality housing, excellent education (provided through Oasis academies), and community wrap-around support (delivered through our existing youth and community teams). This programme is designed to offer a preventative approach to housing challenges, acting as a proof of concept that can be replicated in other communities around the country.
This role will act as the central point of coordination which will ensure Building Tomorrow moves successfully from initiation to full activation over the initial 18-month period. In the activation period, we will purchase and refurbish the 20 properties, and this role will work in close coordination with our property consultants. As properties are purchased, we will begin to move into the delivery phase, where we start to house families.
This role requires a person who:
· Loves organisation and turning complex plans into simple, actionable steps.
· Is a fantastic communicator – someone who can talk to a contractor, a community leader, and a new resident with equal ease and effectiveness.
· Thrives on problem-solving and is comfortable making quick, informed decisions to keep the project on track.
Why might you consider Oasis?
We work in 52 local neighbourhoods in the UK, building stronger communities. Our place-based, holistic neighbourhood work brings together local people to create belonging, opportunity, and change.
Where you live and grow up in the UK determines a lot about your opportunities and life chances – your access to public services, education, employment, housing, life expectancy and much more. We work in many communities where poverty and inequality are deep rooted. We know too many families and individuals feel excluded and ignored, lacking hope that anything will change for themselves or their children. We are not content with this disparity. Together we deliver joined-up education, youth work and family support, housing, church and community work, so that everyone can thrive.
Over the past four decades we’ve set up different parts of our organisation to develop expertise and deliver our mission to build stronger communities.
- A network of 56 Oasis Academies (Oasis Community Learning).
- Youth and community work (Oasis Community Partnerships)
- Homelessness and housing (Oasis Community Housing)
- Secure education for young people (Oasis Restore)
- Anti-human trafficking work (STOP THE TRAFFIK)
What will you do?
The key areas of responsibility for the role are as follows:
· To act as the main link between all stakeholders: the Oasis teams including academies; contractors; and any community partners. To make sure everyone is communicating effectively and working toward the same goal.
· To work in close collaboration with Oasis Community Leaders in Sheffield and Scunthorpe. To support the Community Leaders and wider community teams to welcome families by acting as a key part of the community support offer through the 18-month activation phase.
· To own the 18-month master plan. This will involve tracking progress, analysing potential delays, and proactively solving problems so the activation stays on time and on budget.
· To focus on transitioning the housing element from a period of acquisition and refurbishment into functioning homes. This includes everything from smooth resident move-ins to ensuring the community support is fully accessible.
· To work alongside colleagues in the Operations Group to design operational processes including the community support offer, housing management systems, and tenancy arrangements.
· To help the team set clear, achievable goals for the activation period and then track whether those goals are being met, providing regular, honest updates to all stakeholders.
· To support the Group CEO in liaising with our social investor.
What will you get in return?
· A network of peers and partners all sharing the same vision and an environment set up to ensure everyone is supported and included.
· A package of reward that includes a 7% employer contribution pension scheme, annual leave allowance starting at 25 days (plus Bank Holidays) increasing over time, eligibility to join the Green Commute cycle to work scheme and cash benefit health plan.
· Be part of an international network of Oasis charities offering opportunities to develop your career in new directions and locations.
· A competitive salary and workplace flexibility.
To apply, please send your CV and a Supporting Statement via Charity Jobs or view our website for further information.
Please expand on your CV to tell us about relevant skills, experience and qualifications you have that relate to the job description and person specification.
Completed applications should be returned by 12 noon on Friday 30th January 2026.
Interviews will be held the week commencing Monday 2nd February 2026.
We actively encourage applications from people of all ethnic backgrounds and underrepresented groups. If you require any assistance to overcome potential barriers during the recruitment process, please let us know.
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
The successful candidates must have the right to work in the UK. Oasis cannot assist with sponsorship or visas.
Oasis supports Equal Opportunities. Registered Charity No. 1026487
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Young People’s Advocate - RECRUITMENT PACK
Hopscotch takes pride in working to support women and families facing racial and gender inequity in London. We take our trauma informed practice seriously, both with service users and within the organisation. We also run a successful Homecare service, with Care Workers taking care of vulnerable people in south Camden who draw on care.
This Young People’s Advocate role will give you the chance to be an integral part of our organisation. You will be working with the VAWG team to deliver positive masculinity workshops in Camden Schools. You will be engaging with boys and girls aged 12-17 years and to enable them their improved understanding of masculinity.
Salary: £32,639 FTE
Hours of Work: Flexibly, normally 09:00-17:00 Monday to Friday
Location: Mainly based in a school but to also spend some time in the office (NW1)
Reporting to: Head of Programmes
Funding: Annual
WHY HOPSCOTCH?
- An opportunity to live out your values
- Working in a human rights environment
- A chance to challenge the status quo and not settle for what is
- Working with a diverse and vibrant team
- Team positivity, creativity and problem solving
- A place where all voices are heard
- Daily opportunities to make a meaningful impact on those in need
- Signatories of the Employers Domestic Abuse Covenant – creating a safe working environment for all staff
- Part of an award-winning charity
- Generous annual leave provision
- Occupational sick leave
- Regular internal and clinical supervision with amazing therapists
- Ongoing training with experts from around the country
KEY RESPONSIBILITIES
- Supporting young people referred to Hopscotch’s programme in schools to safely explore positive masculinity.
- Listening and helping the boys to cultivate healthy attitudes and behaviours – towards each other and girls.
- Work closely with young people and the school to co-create each programme, with a focus on supporting boys to embrace qualities such as empathy, respect, and emotional intelligence.
- Create a culture of inclusivity and respect where teenage boys can develop into confident and compassionate young men.
- Supporting experts by experience
- Maintaining data and reports
- Carrying out relevant administration requirements of the post
- Speaking at public events about the project
This job description in no way implies that these duties are exhaustive as any other duties falling reasonably within the scope of the position may be assigned from time to time. All staff members must be committed to and promote Hopscotch’s Equal Opportunity Policies and Procedures in relation to both service provision and employment issues.
Values, Behaviours & Competencies
- Committed to the Vision and Mission of Hopscotch, ensuring our service-user voices are centred in all circumstances
- Committed to fostering innovation and continuous improvement in working practice
- Flexible and open to new challenges, ideas and experiences, and able to be self-reflective
- Committed to understanding diversity and ensuring anti-discriminatory practice is applied in all forms of our work
- Non-judgemental with a commitment to self-care within the team
- Collaborative, building relationships with internal and external partners
Knowledge, Experience and Skills - Essential
- A degree in Psychology – Desirable
- Experience of working within the charity sector
- A coaching or mentoring qualification - Desirable
- An understanding of the essence of Positive Masculinity and attitudes on this issue
- Knowledge of how to relate to young people
- Knowledge of how to challenge young people to think differently
- Knowledge of how to teach young people to challenge non-conformist views and behaviours of other young people
- Knowledge of how to mentor young people.
- Experience working with a diverse staff team applying anti-discriminatory practice
- Experience of working to targets and meeting deadlines
- Ability to critically reflect on own practice and performance and make use of clinical supervision
- Excellent organisational and IT skills including the ability to be self-servicing, use relevant IT packages and maintain an efficient case recording and data reporting system
- Excellent written and verbal communication skills
- Must have strong attention to detail, highly organised and process driven.
- Classroom & Group Management
- Ability to confidently manage and facilitate group discussions with teenage boys, creating a safe, respectful, and engaging learning environment.
- Empathetic & Youth-Centred Approach
- Demonstrate an empathetic, non-judgemental stance with an ability to understand young peoples lived experiences, challenges, and social realities.
- Awareness of Digital & Social HHMedia Influences
- An understanding of the role of social media, online culture, and peer influence in shaping young people’s attitudes, identities, and behaviours.
- School Partnership Working
- Ability to communicate effectively and maintain positive professional relationships with school staff, teachers, safeguarding leads, and external partners
- Engaging Delivery Style
- Ability to deliver sessions in an enthusiastic, accessible, and engaging way that captures young people’s interest and encourages participation.
- Professional Boundaries & Conduct
- Maintain appropriate professional boundaries at all times while building trust and rapport with young people.
Additional requirements
- Safeguarding & Training
- The postholder will be required to undertake regular safeguarding training and demonstrate a strong understanding of safeguarding responsibilities when working with children and young people
- To work closely with the Head of Programmes, attending very regular reflective supervision sessions and annual appraisals
- Willingness to work flexibly and to keep knowledge and skills up to date
- Attain an enhanced Disclosure from the Disclosure and Barring Service formally known as the Criminal Records Bureau (CRB) Disclosure
- Right to work in the UK
Registered Charity
21 - 50
Hopscotch seeks to address racial and gender inequity and empowers women facing this injustice and disadvantage in a culturally sensitive way
Thank you!
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About The Role
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Do you have experience supporting vulnerable people with complex needs in a Housing, Hostel or Supported Accommodation environment, and are you ready to take the next step into a supervisory role?
We have an exciting opportunity for a Temporary Accommodation Support Supervisor (18-month maternity cover) to join our Housing team, working to support some of the district’s most vulnerable adults to move on from temporary accommodation into longer-term housing solutions.
You will play a key role in the day-to-day running of Council-owned homeless accommodation in West Oxfordshire, ensuring high-quality, safe and well-managed services. Working closely with internal teams and external partners, you will help residents develop the skills and support they need to move on successfully, while also supervising and supporting a small team of Temporary Accommodation Support Officers.
This is a rewarding but demanding role, ideal for someone who combines empathy with professionalism, resilience and strong organisational skills.
What you’ll be doing
- Supervising and providing day-to-day direction to Temporary Accommodation Support Officers, with direct line management responsibility for two staff members
- Ensuring the efficient running of Council-owned homeless accommodation, maintaining high service standards and maximising occupancy
- Managing hostel budgets, minimising voids and ensuring residents are supported to claim the correct benefits and meet service charge requirements
- Carrying out and overseeing risk assessments, health & safety checks, and property inspections, ensuring repairs and issues are reported promptly
- Developing bespoke support plans for residents to help them manage their stay and move on into independent accommodation
- Supporting residents to access benefits, support agencies, employment, education or volunteering opportunities
- Managing and responding to anti-social behaviour, while maintaining positive relationships with neighbours and local businesses
- Representing the service at multi-agency meetings and contributing to alternative homelessness pathways
- Deputising for the Temporary Accommodation Lead when required
- Participating in an on-call duty rota (additional remuneration provided)
What we’re looking for
Someone who values structure, confidentiality and professionalism alongside compassion and support. You will be working with sensitive personal information and must demonstrate a strong understanding of safeguarding, GDPR and professional boundaries.
You’ll need to be resilient and adaptable, able to remain calm and confident when working in challenging environments or emotionally complex situations. Teamwork is essential, as is the ability to work independently under pressure and meet tight deadlines.
You will also need a sound understanding of housing legislation, including the Housing Acts, the Homelessness Reduction Act and associated guidance.
You will need
- A qualification equivalent to a degree or at least five years’ relevant experience in Housing, Housing Management, Supported Accommodation or a hostel-based environment
- GCSE Maths and English (grade C/4 or above, or equivalent)
- Experience of working with vulnerable people with complex needs
- Experience of supervising staff or supporting service delivery within a housing or support setting
- Excellent written and verbal communication skills
- Confidence using IT systems, including Microsoft and Google packages
- A full UK driving licence and access to a vehicle for work purposes
Desirable
- A relevant professional or academic qualification
- Knowledge or experience of project management
- Membership of a relevant professional body
Special Conditions- Full UK driving licence and ability to travel across the district
- Standard DBS check required
- Deputising for the Temporary Accommodation Lead when required
- Participating in an on-call duty rota (additional remuneration provided)
Should we receive a high volume of applications, we reserve the right to close this vacancy early. We therefore encourage you to apply as soon as possible. Previous applicants need not apply.
What we can do for you
- Agile working allowing a mix of home and office working
- Flexible working arrangements (depending on the role)
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
- Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care
- Pension scheme with a good employer contribution of up to 7% of your earnings
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
- Cycle to work scheme
- Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
- Generous sickness cover above statutory entitlements
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
- Life assurance, currently four times your annual salary
Watch our new 'What is Publica' video to see why its great to join us!
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About Us
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You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.
Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities.
Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.
Thank you!
Contract- Fixed term until 31st December 2027
Salary- £31,600 per annum
Hours – Full time – 35 per week
Location- Newcastle/South Tyneside
Closing date: Tuesday 20th January 2026 at 11.30pm
Do you have a good level of knowledge and experience of supporting people with multiple disadvantage in a housing setting? Then join Shelter as a Housing First Engagement Worker and you could soon be making a real difference to people affected by the housing emergency.
About the role
As an Engagement Worker, you will be pivotal in delivering Shelter’s purpose to defend the right to a safe home by enabling those we assist to enforce their housing rights. You will be a key member of the Housing First team in South Tyneside, delivering intensive support to a small number of individuals with multiple disadvantage to move from homelessness to sustaining a tenancy. You will need to form links with partner organisations and agencies and your role will be fundamental in supporting someone on their journey through Housing First, supporting five[TG1] clients at any one time.
About you
You will need experience of support work, a proven ability to listen to, engage and work with individuals and communicate effectively with a variety of stakeholders, especially substance misuse services, health and probation and people with lived experience of homelessness. You will have an awareness of working in a trauma informed, strengths based approach to help people with multiple disadvantage, as well as having experience of writing and implementing person centred support plans and writing detailed case-notes. Also, you have flexible time management skills and are comfortable collaborating with people from other teams and organisations.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the team
Shelter North East has been supporting people in the region for over 25 years and provides advice over 12 local authorities. We are made up of an advice team, legal team as well as support services which include Housing First and DIY skills service, as well as an administration team. National staff based in the hub include a Community Fundraiser and Community Organiser, Lived Experience Officer and Business Development Manager.
We aim to bring about systemic change through our work with clients, training for our partners and volunteers and using evidence to bring about housing procedural and policy changes for people in the North East.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything,
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include your responses to the points in the ‘About You’ section of the job description of no more than 350 words each.
Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below throughout your responses:
- We learn from our experiences and are open to risk
- We work together to achieve a shared purpose
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them
The client requests no contact from agencies or media sales.
Thank you!
Salary: £31,600 per annum pro rata
Location: Merseyside - currently based in Anfield with plans to move to Liverpool City Centre in 2026
Contract: Permanent
Full time – 37.5 hours per week
Closing date: Tuesday 20th January 2026 at 11.30 pm
Please note this role is being advertised as a Paralegal but on appointment the job title will be Legal Adviser.
We are looking for an enthusiastic individual with legal experience to join Shelter as a Paralegal/Legal Adviser and help us deliver an effective local service for people experiencing housing issues in Merseyside. This is an exciting opportunity to play a key part in standing up to the housing emergency.
About the Role
You will help our solicitors to maintain an active caseload, enabling our clients to enforce their housing rights. Your role will be varied and will include taking instructions and witness statements, drafting letters, making applications, providing court representation and making sure time recording and income targets are met.
About you
You will need a good understanding of litigation work, be able to carry out legal research and provide a good standard of professional service and client care. You will have excellent communication skills, both in writing/drafting and face-to-face along with proficiency using case management systems and time recording, as well as the ability to manage your time and workload. If you have housing law experience and Legal Aid/ CCMS this would be an advantage. You enjoy collaborating as part of a team, respond quickly and positively to change and are not afraid to challenge the status quo and introduce new ideas when appropriate.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the Team
Our Legal team is based around England and is made up of over 100 people, delivering housing advice and litigation services for our clients. Working closely with other teams in Shelter Services, we take referrals from them including certified litigation work, controlled work and Housing Possession Court Duty Schemes.
Shelter Merseyside Hub has been providing housing advice and support services to local people for over 20 years, helping those facing bad housing and homelessness. We work in partnership with a range of organisations to improve the underlying systems that prevent people from living securely in suitable, safe, affordable accommodation. You will be working alongside the Housing Rights Workers, Management and Administration teams, Community Organising and Lived Experience Teams to bring about systemic change locally.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Your supporting statement should include responses to the 'About You' points outlined in the Job Description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Thank you!
We're looking for a kind, empathetic and resilient Female Refuge Support Worker to join our Homelessness and Complex needs Service in Tower Hamlets.
£11,200.00 per annum, working 16 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Are you looking for a rewarding role working with families who have fled domestic and sexual abuse? We are looking for friendly and diligent individuals to join our refuge team.
We work with a trauma-informed, survivor led framework with intersectional feminism at the core.
The Tower Hamlets Domestic Abuse Service provides emergency accommodation to women and children fleeing domestic and sexual violence. As a refuge support worker you will provide emotional and practical support, such as legal options, housing, benefits and signposting.
You will risk assess and develop safety and support plans with survivors at the centre.
The role is 16 hours per week
Due to the Client and the nature of this role, this position is for Women only.
This is a fixed term contract until May 2026 with possibility of extension
What you'll do:
* Manage customer referrals, completing Dash Risk Assessments and obtaining and maintaining all relevant paperwork
* Building supportive, trusting relationships with customers and creating a positive atmosphere.
* Oversee On Track implementation from an operational perspective during the initial upload of cases to ensure that any issues are highlighted to management.
* Conducting regular Keyword sessions with each survivor.
* Working proactively with other members of the team to handle the service caseload and administrative responsibilities
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Knowledge of the impact of domestic and sexual abuse on women and children
* Exudes a warm friendly presence and open behaviour
* Experience conducting risk assessments and safety plans
* Ability to keep on top of casework admin and prioritise tasks.
* Works within an anti-discriminatory and intersectional feminist framework
What you'll bring:
Essential:
* Experience working with survivors of domestic abuse
* Understanding of the impact of domestic abuse on survivors and their children
* A trauma-informed approach to support
* Experience conducting risk assessments and producing person-centred safety and support plans
Desirable:
* Experience of working in a residential setting
* Experience of delivering domestic abuse recovery programmes
* Experience of coproducing delivery outcomes and gathering evidence in accordance with them
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full Job description
Thank you!
We're looking for a kind, empathetic and resilient Female Refugee Support Worker to join our Homelessness and Complex needs Service in Tower Hamlets.
£11,200.00 per annum, working 16 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Are you looking for a rewarding role working with families who have fled domestic and sexual abuse? We are looking for friendly and diligent individuals to join our refuge team.
We work with a trauma-informed, survivor led framework with intersectional feminism at the core.
The Tower Hamlets Domestic Abuse Service provides emergency accommodation to women and children fleeing domestic and sexual violence. As a refuge support worker you will provide emotional and practical support, such as legal options, housing, benefits and signposting.
You will risk assess and develop safety and support plans with survivors at the centre.
The role is 16 hours per week
Due to the Client and the nature of this role, this position is for Women only.
This is a fixed term contract until May 2026 with possibility of extension
What you'll do:
* Manage customer referrals, completing Dash Risk Assessments and obtaining and maintaining all relevant paperwork
* Building supportive, trusting relationships with customers and creating a positive atmosphere.
* Oversee On Track implementation from an operational perspective during the initial upload of cases to ensure that any issues are highlighted to management.
* Conducting regular Keyword sessions with each survivor.
* Working proactively with other members of the team to handle the service caseload and administrative responsibilities
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Knowledge of the impact of domestic and sexual abuse on women and children
* Exudes a warm friendly presence and open behaviour
* Experience conducting risk assessments and safety plans
* Ability to keep on top of casework admin and prioritise tasks.
* Works within an anti-discriminatory and intersectional feminist framework
What you'll bring:
Essential:
* Experience working with survivors of domestic abuse
* Understanding of the impact of domestic abuse on survivors and their children
* A trauma-informed approach to support
* Experience conducting risk assessments and producing person-centred safety and support plans
Desirable:
* Experience of working in a residential setting
* Experience of delivering domestic abuse recovery programmes
* Experience of coproducing delivery outcomes and gathering evidence in accordance with them
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
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Overview
Resilience Duty Worker (Young People)
Change Grow Live – Hertfordshire
Do you believe in the potential of young people—and in your ability to help unlock it?
At Change Grow Live, we see possibility in every person. Guided by our values — Be Open, Be Compassionate and Be Bold — we work alongside young people and their families to create safer, healthier futures. Our approach is grounded in evidence, shaped by compassion and rooted in the communities we serve.
As part of our 2030 Strategy, we are strengthening early intervention, safeguarding and whole-family responses so that young people can access the right support at the right time. This role is central to that ambition.
About the Role
We are seeking a Resilience Duty Worker to join our Integrated Whole Family Recovery Service across Hertfordshire. Working within a multidisciplinary team, you will support young people affected by substance use and associated safeguarding risks—helping to reduce harm, build resilience and improve outcomes.
This is a varied, frontline role requiring strong engagement skills, sound judgement and a clear understanding of safeguarding practice. You will work flexibly across the county, responding to need and ensuring timely access to appropriate pathways.
Key Responsibilities
You will:
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Act as a key point of entry into the service, processing referrals and completing initial triage assessments.
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Identify, respond to and escalate safeguarding concerns in line with statutory guidance and best practice.
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Reduce drug- and alcohol-related harm for young people and the wider community through evidence-based interventions.
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Hold a small caseload, delivering brief interventions focused on substance use and risk reduction.
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Manage and monitor waiting lists, maintaining contact with young people awaiting allocation to a keyworker.
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Advocate for access to partner services and coordinate support across agencies.
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Support positive, holistic outcomes for young people’s health and wellbeing—reducing risk and increasing resilience.
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Monitor referrals, identify appropriate treatment pathways and ensure timely progression through services.
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Work peripatetically across Hertfordshire to meet the needs of young people and families.
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Build strong partnerships with families, professionals and community services.
Where: This role will be based across Hertfordshire County (Full UK driving licence and access to a car will be essential)
Full Time Hours: 37.5 per week
*Salary: £27,861.26 - £32,002.35
Allowance: Outer Fringe £683.99
*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
Responsibilities
Working in Hertfordshire
Across Hertfordshire, Change Grow Live works in partnership with children’s services, education, health and community organisations to deliver integrated, safeguarding-led support. Our services are designed to reflect local need, remove barriers to access and ensure young people receive timely, effective interventions. In this role, you will contribute directly to a coordinated, whole-family approach that is built on evidence and compassion and rooted in local communities.
About You
You will bring:
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Experience of working with young people and a strong understanding of the challenges they face.
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Knowledge of safeguarding practice for children and young people, including the Fraser Competence framework.
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A sound understanding of drug and alcohol issues and experience in a related field.
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Familiarity with evidence-based approaches to young people’s substance misuse treatment and best practice guidance.
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Excellent communication skills, both verbal and written, with strong IT capability.
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The ability to maintain accurate records and meet reporting deadlines.
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The ability to work flexibly and collaboratively within a multidisciplinary team.
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A full UK driving licence and access to a car (essential).
We Thrive at Change Grow Live By:
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Recruiting for success and recognising the contribution of our people.
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Creating safe, healthy, agile and flexible environments where people can do their best work.
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Learning, developing and growing together, building confidence and capability.
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Fostering belonging, inclusion and openness, where every voice counts.
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Delivering world-class learning and organisational development, aligned to our values and strategy.
What We Offer
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25 days annual leave plus bank holidays (rising by one day per year of service, capped at 30 days)
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A paid weekly Wellness Hour, access to our Wellness Hub and Employee Assistance Programme
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Contributory pension scheme
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A wide range of benefits, including discounts for shopping, cinema and holidays
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A friendly, supportive team environment
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Training, career development and progression opportunities
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Refer-a-Friend scheme
Apply Now
Please ensure your application and supporting statement clearly demonstrate how your experience aligns with the requirements outlined in the job description.
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. Unfortunately, we are unable to support new visa applications or extensions.
We reserve the right to close this vacancy early if we receive a high volume of applications, so early application is encouraged.
Salary Range (pro rata if part time)
CGL points 23 to 28 (£27,861.26 - £32,002.35)
ILW / OLW /Fringe
Outer Fringe (£694.25)
Interview Date
26/1/2026
Closing Date
15/1/2026
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Registered Charity
501 - 1000
Our mission is to help people change the direction of their lives, grow as individuals, and live life to its full potential.