18 Appointments administrator jobs in Manchester

Advocacy is a powerful force for change. It allows individuals to have their voices heard and respected when decisions are being made about their health and social care. It raises awareness of people’s rights and entitlements and empowers people to advocate for themselves.

The Advocacy People is seeking a proactive, professional Finance Manager to join our Central Services team. You’ll play a key role in supporting our mission to put people at the heart of everything we do.

Why Join Us?

• Be part of a values-led, inclusive charity making a real difference to the people we work with.
• Flexible, home-based working with occasional travel and supportive colleagues.
• Opportunities for professional development and growth.
• A culture that values staff wellbeing, innovation, and amplifying voices.

About the Role

We are looking to recruit a permanent Finance Manager to join our busy finance team, working 30-37 hours per week, over a minimum of 4 days.

As Finance Manager, you will:-

• Provide day-to-day operational leadership of the finance team, including supervision, workload coordination, ongoing staff development and continuous improvement of processes and procedures.
• Act as the main link between the Finance Director and the Finance Team, translating strategic direction into clear, effective delivery.
• Lead month-end processes including the preparation of accurate and timely management accounts, maintaining strong balance sheet control and exercising sound judgement on complex financial issues.
• Oversee income, credit control, cashflow, short-term forecasting and the administration of the finance system, ensuring data integrity, high-quality management information and appropriate escalation of risks or pressures.
• Support audit preparation and liaise with external auditors as required.
• Work collaboratively with internal and external stakeholders to support financial understanding, compliance and the effective resolution of issues.
• Act as the first point of escalation for operational finance issues, escalating to the Finance Director as appropriate.

About You

We need you to bring:

• AAT Level 4 Qualification or significant equivalent finance experience in a similar role, with responsibility for management accounts, reconciliations and income monitoring.
• Experience coordinating month-end processes and working across multiple income streams, contracts or funding arrangements.
• A methodical, organised approach to prioritising work and managing competing deadlines.
• Strong analytical skills and sound professional judgement, with the ability to explain financial information clearly to non-finance colleagues, identify financial and organisational risk and escalate issues appropriately.
• Experience supervising, supporting and developing others within a finance setting, with a collaborative leadership style and a commitment to continuous improvement.
• Confidence using financial systems and Microsoft Excel at an intermediate to advanced level.
• A clear commitment to equality, diversity and inclusion and to the values of The Advocacy People.

The following attributes are also desirable:-

• Experience working in the voluntary or charitable sector, including knowledge of SORP accounting, year-end accounts and liaison with auditors.
• Experience working with local authority contracts or complex funding environments.
• Part-qualified or fully qualified accountant (CIMA, ACCA, ACA)

As this role is home based with occasional travel you will need to have access to use of public transport or own car. If using a car, you must have Class 1 or 2 Business Use on your car Insurance. Flexibility with working hours, a good mobile signal and broadband service are essential.

What happens next

If you’d like to know more, the full job description and information about how to apply can be found on our website.

Anyone joining our team is subject to The Advocacy People’s Safer Recruitment pre-appointment checks.  Applicants invited to interview will need to bring evidence (photographic where possible) of their right to work in the UK and new employee start dates will only be confirmed once other mandatory checks, including the appropriate DBS clearance and 2 satisfactory references, one of which will need to be from your most recent or current employer, have been received. 

Job Description: Finance Officer

Post Title: Finance Officer

Contract type: Fixed term 12 months (with 1 month probation) starting immediately.  There is the possibility of an extension beyond this period. 

Hours: 28 hours a week

Working pattern: Monday, Tuesday, Wednesday, Thursday (9am – 4pm). To be done from office, Wednesdays work from Home.

Managed by: Chief Executive Officer

Salary range: £28K to £31K pro-rata (Actual £22,400 to £24,800) depending on experience.

Summary

The postholder will be responsible for the day-to-day finance of Rainbow Haven. Tasks include managing the day-to-day finance system and records; producing regular and accurate financial reports.

The postholder will work closely with, and report to, the Chief Executive Officer.

Main Duties and Responsibilities

Financial support

1. Production of timely and accurate monthly management accounts.

2. Prepare rolling monthly cash flow reports.

3. Manage the organisations different funding streams.

4. Support the payroll process as necessary.

5. Work with the CEO to create finance reports for funders and donors.

6. Work with the CEO to create reports and present financial records to external auditors, the finance committee and TEMCA Board as required.

7. Manage and reconcile bank accounts.

8. Raise and pursue payments of invoices related to income as required.

9. Balance Sheet reconciliation work.

10. Maintaining accurate petty cash, supplier invoices and online payments via the QuickBooks online system.

11. Any other ad hoc duties as required.

General

1. Be an effective member of the team, helping to ensure the smooth running of the centre and its services.

2. Promote the welcoming and friendly ethos of Rainbow Haven at the drop-in sessions and with partner agencies. 

3. Maintain confidentiality regarding finance and client’s information at all times.

4. Recognise, respect and promote the different roles and diversity of the individuals within the team.

5. Support the volunteering roles at Rainbow Haven.

6. Attend team meetings, supervision and training as required.

7. Adhere to the health and safety policy, equal opportunities policy and all other policies.

8. Assist in ensuring the security of the building during working hours and at the end of the day.

Administration where possible

1. Maintain an efficient and well-organised office, taking responsibility for its day-to-day running and supporting the needs of staff, volunteers, service users and the broader organisation

2. Take responsibility for office equipment and resources, including ordering of stationary and other office items as required, and arrange for maintenance and repair of office equipment as needed.

3. Deal with internal and external contacts by managing the info email.

4. Maintain Rainbow Haven’s IT systems, develop new systems that support the work of the organisation, and arrange for IT equipment to be maintained and repaired as needed.

5. Oversee Rainbow Haven’s email and Office 365 systems, working with our IT contractors to ensure our systems are fit for purpose.

6. Work within the organisation’s policies and procedures, and ensure all office and administration work is line with these.

7. Any other ad hoc admin duties as required.

About the candidate

1. Experience using QuickBooks online accounting system is desirable.
2. Experience in non-profit finance is preferable.
3. Confident IT skills, including advanced Excel and working knowledge of Word and PowerPoint.
4. Flexible and adaptable, with an ability to work to deadlines.
5. Highly analytical with excellent attention to details.
6. A collaborative team player, able to work effectively across functions.
7. Excellent English, strong written and verbal communication skills, with the ability to explain financial information clearly.
8. Kind, honest and transparent.

• You will be required to have a DBS check and be able to demonstrate that you are permitted to work in the UK.

About Rainbow Haven

Rainbow Haven is based in Gorton, Manchester. We are a community service for refugees, asylum seekers and other migrants needing support. We have a weekly open-access advice drop-in session, with follow-on appointments.  At our drop-in sessions we welcome people to our centre and offer advice and information, hot lunches and social/well-being activities.  We offer a range of other well-being, educational and social activities, including classes in digital skills and ESOL and other targeted support to help people into further education or employment; and opportunities for particularly isolated groups such as new mothers, to connect with each other and with relevant professional services. 

Our service users come from many different countries and speak many languages.

We receive funding from a wide range of charitable foundations, from local authorities and through partnerships with other local charities in the sector. 

Rainbow Haven is a project of The East Manchester Community Association (registered charity 1131060).

Our team

Our friendly staff team has 10 permanent members.  We also offer short-term ‘Apprentice’ placements so that people new to the country can have a first experience of working in the UK. We have over 40 volunteers who play a vital role in delivering our services; many volunteers move on to further training and employment.  We host social work students on placements who work with our advice team,

Our values

We provide a welcoming, inclusive workplace and have diverse teams of staff and volunteers.  Many of our staff, volunteers and Trustees are from refugee and migrant backgrounds themselves and speak different community languages as well as English. We promote opportunities to people who might feel excluded from other workplaces due to their experiences of migration and the immigration system and their lack of work experience in the UK.

How to apply

Please send us your CV plus a covering letter setting out how your qualifications and experience are ideal for this job. Please also give us the names and contact details of two referees who can comment on your suitability for this post. 

Closing date: [04.10.2026]

We will interview shortlisted candidates on: [12.10.2026]

Database & Fundraising Manager

£38,000–£43,000 | Fully Remote | UK | 7-Month FTC | Immediate Start | Potential to Become Permanent

Sector: Animal Welfare Charity
Reporting to: General Manager / CEO
Working pattern: Fully remote 
Contract: 7-month Fixed Term
Start: Immediate
Salary: £38,000–£43,000pa

The Opportunity

We are supporting an established UK animal welfare charity with the appointment of a Database & Fundraising Manager on an initial 7-month fixed-term contract, with the potential for the position to become permanent. Ideally able to travel to the Kent office Wednesday's but not essential.

This is a hands-on fundraising operations role with responsibility for the charity's CRM, supporter data, income processing, reconciliations, direct debits, lottery administration and fundraising campaign data.

You will work closely with the fundraising team, senior leadership and external accountants and suppliers, taking ownership of accurate data and efficient processes during a period of transition.

Key Responsibilities

• Manage the charity's Raiser’s Edge CRM, including data entry, cleansing, imports, exports and supporter records.

• Produce data selections, segmentation, reports and analysis for fundraising and communications.

• Manage direct debit and standing order administration, including uploads, cancellations, unpaid payments and reconciliations.

• Reconcile fundraising income against bank and accounting records and investigate discrepancies.

• Oversee lottery administration, including membership records, monthly draws and winner communications.

• Support fundraising appeals through data selections, exports and coordination with external mailing suppliers.

• Monitor fundraising income and produce accurate reports.

• Maintain database processes, documentation and data quality.

• Provide general fundraising and supporter administration as required.

About You

We're looking for an experienced fundraising database, CRM, data or income-processing professional with:

• Proven experience using Raiser’s Edge or a comparable fundraising CRM.

• Advanced Excel and strong data-management skills.

• Experience working with large datasets, imports/exports, segmentation and reporting.

• Experience with direct debits, standing orders, income processing or financial reconciliation.

• Exceptional attention to detail and accuracy.

• Strong organisational and problem-solving skills.

• The ability to work independently and manage competing priorities.

• A good understanding of CRM data quality and best practice.

Charity or fundraising experience is desirable but not essential.

Why this role?

A varied, hands-on opportunity combining CRM, fundraising data, income processing and operations, within a purpose-led animal welfare organisation. The role offers significant ownership and the potential to continue permanently following the initial contract.

If you have the above skills and experience and are immediately available please apply online today, I would love to have a conversation with you!

Applications are being considered immediately, and successful candidates will be invited to interview as soon as possible.

Role: Humanitarian Management Trainee - Human Resources and Membership

Hours: Full-time 

Pay: £35,000 GBP gross per annum

Duration:18 months (with possible extension dependent on funding)

Location: UK-based with international deployment

Are you looking to kickstart your career in the humanitarian sector? Is your ambition to develop towards leadership roles in humanitarian work? And are you willing to work hard, learn by doing, and contribute to humanitarian work by doing everything it takes to deliver lifesaving health emergency responses?

UK-Med is a frontline medical aid charity. Born of the NHS, we’ve been working for over 30 years towards a world where everyone has the healthcare they need when crises or disasters hit. 

We are excited to launch our Humanitarian Management Trainee Scheme, offering three distinct trainee roles in the areas of MEAL, Communications and Human Resources & Membership. The Humanitarian Management Trainee Scheme presents an unparalleled learning opportunity for early-career professionals who are committed to a career in humanitarian work. It is an opportunity to accelerate your development towards future leadership roles in the humanitarian sector. 

The Humanitarian Management Trainee Scheme consists of an 18-month pathway designed to provide in-depth exposure to humanitarian health programming through a structured professional development plan. You will embed within a team, gaining practical experience and contributing actively to its work and priorities and those of the wider organisation, both at Headquarters and in the field. Alongside this, you will undertake formal and informal professional development through training, mentoring, shadowing and on-the-job learning. 

The traineeship is a structured development opportunity and is not intended to fill an established role within UK-Med’s organisational structure. 

As a trainee, you will: 

• Embed within a team at UK-Med Headquarters, gaining practical experience while contributing to our wider humanitarian preparedness and activities. 

• Deploy internationally to assist in delivering humanitarian health responses. 

• Participate in tailored training, mentoring, shadowing and on-the-job learning to build your skills, knowledge and experience. 

You will have relevant qualifications or equivalent professional experience, with an established technical foundation in your chosen field. Some professional and international experience is essential, alongside a strong interest in applying your existing skills and developing your career within the humanitarian sector.

How to apply

We strongly recommend that you read the Candidate Information Pack - Humanitarian Management Trainee - HR & Membership - Sept 2026 before applying for this role.

To apply, please submit a current CV and answer the application questions:

Please apply below, as soon as possible and no later than Thursday 8th October 2026.

Our selection process is designed to understand your potential, motivation and suitability for the Humanitarian Management Trainee Scheme, as well as the skills and experience you would bring to your chosen pathway. 

Shortlisted candidates will first be invited to an online interview. Following the interview stage, selected candidates will then be invited to attend an in-person assessment in Manchester. The assessment will include a range of individual and/or group activities designed to explore your skills, approach and potential. 

The in-person assessment is expected to take place on the 19th of November in Manchester. If you progress to this stage, you will be expected to attend in person, so we encourage applicants to keep this date available where possible. UK-Med will provide further information regarding the assessment and associated travel/logistical arrangements to candidates invited to this stage. 

Please note: Due to the nature of this role, candidates must be deployable without the need for additional visa applications to Schengen countries. This requirement is essential for operational reasons to ensure swift and efficient deployment in humanitarian settings, enabling timely and effective responses to crises. 

Applications for work in the UK can only be accepted from people with an existing right to work in the UK. 

UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse.We conduct thorough vetting before any appointment is confirmed. 

UK-Med is committed to the principles of diversity, equality, and inclusion.We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential. 

The role

At Cruse, our strategy, sets out our charity’s plans to grow our income and build on our expertise and unique position in the sector. We provide expert bereavement and grief information and support, and our charity has been supporting people for over 65 years. We support adults, children and young people across England, Wales and Northern Ireland, through our national services, over 80 local branches and online information about grief and bereavement.

Working within the Fundraising Operations and Supporter Care Team and reporting to the Fundraising Operations and Supporter Care Manager, the Supporter Care and Data Officer will deliver excellent customer care to our supporters, responding to enquiries, and thanking supporters to help drive income and show them how valued they are to Cruse Bereavement Support. You’ll work with the fundraising CRM to ensure and maintain the quality of information available and support the Commercial Income Team (c25% of time) with administrative tasks.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. Please note that if you application does not include both a CV and covering letter, your application may not be considered. 

The closing date for applications is 25 September 2026 with interviews taking place week commencing 5 October 2026. We reserve the right to close the advert early, as interviews will be held as suitable candidates apply.

Please be advised that if you do not hear from us by 5 October 2026, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:

Applicants in England and Wales: DBS Code of Practice

Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders’ Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.

Role: Humanitarian Management Trainee - Monitoring, Evaluation, Accountability and Learning (MEAL)

Hours: Full-time 

Pay: £35,000 GBP gross per annum

Duration:18 months (with possible extension dependent on funding)

Location: UK-based with international deployment

Are you looking to kickstart your career in the humanitarian sector? Is your ambition to develop towards leadership roles in humanitarian work? And are you willing to work hard, learn by doing, and contribute to humanitarian work by doing everything it takes to deliver lifesaving health emergency responses?

UK-Med is a frontline medical aid charity. Born of the NHS, we’ve been working for over 30 years towards a world where everyone has the healthcare they need when crises or disasters hit. 

We are excited to launch our Humanitarian Management Trainee Scheme, offering three distinct trainee roles in the areas of MEAL, Communications and Human Resources & Membership. The Humanitarian Management Trainee Scheme presents an unparalleled learning opportunity for early-career professionals who are committed to a career in humanitarian work. It is an opportunity to accelerate your development towards future leadership roles in the humanitarian sector. 

The Humanitarian Management Trainee Scheme consists of an 18-month pathway designed to provide in-depth exposure to humanitarian health programming through a structured professional development plan. You will embed within a team, gaining practical experience and contributing actively to its work and priorities and those of the wider organisation, both at Headquarters and in the field. Alongside this, you will undertake formal and informal professional development through training, mentoring, shadowing and on-the-job learning. 

The traineeship is a structured development opportunity and is not intended to fill an established role within UK-Med’s organisational structure. 

As a trainee, you will: 

• Embed within a team at UK-Med Headquarters, gaining practical experience while contributing to our wider humanitarian preparedness and activities. 

• Deploy internationally to assist in delivering humanitarian health responses. 

• Participate in tailored training, mentoring, shadowing and on-the-job learning to build your skills, knowledge and experience. 

You will have relevant qualifications or equivalent professional experience, with an established technical foundation in your chosen field. Some professional and international experience is essential, alongside a strong interest in applying your existing skills and developing your career within the humanitarian sector.

How to apply

We strongly recommend that you read the Candidate Information Pack - Humanitarian Management Trainee - MEAL - Sept 2026 before applying for this role.

To apply, please submit a current CV and answer the application questions:

Please apply below, as soon as possible and no later than Thursday 8th October 2026.

Our selection process is designed to understand your potential, motivation and suitability for the Humanitarian Management Trainee Scheme, as well as the skills and experience you would bring to your chosen pathway. 

Shortlisted candidates will first be invited to an online interview. Following the interview stage, selected candidates will then be invited to attend an in-person assessment in Manchester. The assessment will include a range of individual and/or group activities designed to explore your skills, approach and potential. 

The in-person assessment is expected to take place on the 19th of November in Manchester. If you progress to this stage, you will be expected to attend in person, so we encourage applicants to keep this date available where possible. UK-Med will provide further information regarding the assessment and associated travel/logistical arrangements to candidates invited to this stage. 

Please note: Due to the nature of this role, candidates must be deployable without the need for additional visa applications to Schengen countries. This requirement is essential for operational reasons to ensure swift and efficient deployment in humanitarian settings, enabling timely and effective responses to crises. 

Applications for work in the UK can only be accepted from people with an existing right to work in the UK. 

UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse.We conduct thorough vetting before any appointment is confirmed. 

UK-Med is committed to the principles of diversity, equality, and inclusion.We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential. 

Role: Humanitarian Management Trainee: Communications

Hours: Full-time 

Pay: £35,000 GBP gross per annum

Duration:18 months (with possible extension dependent on funding)

Location: UK-based with international deployment

Are you looking to kickstart your career in the humanitarian sector? Is your ambition to develop towards leadership roles in humanitarian work? And are you willing to work hard, learn by doing, and contribute to humanitarian work by doing everything it takes to deliver lifesaving health emergency responses?

UK-Med is a frontline medical aid charity. Born of the NHS, we’ve been working for over 30 years towards a world where everyone has the healthcare they need when crises or disasters hit. 

We are excited to launch our Humanitarian Management Trainee Scheme, offering three distinct trainee roles in the areas of MEAL, Communications and Human Resources & Membership. The Humanitarian Management Trainee Scheme presents an unparalleled learning opportunity for early-career professionals who are committed to a career in humanitarian work. It is an opportunity to accelerate your development towards future leadership roles in the humanitarian sector. 

The Humanitarian Management Trainee Scheme consists of an 18-month pathway designed to provide in-depth exposure to humanitarian health programming through a structured professional development plan. You will embed within a team, gaining practical experience and contributing actively to its work and priorities and those of the wider organisation, both at Headquarters and in the field. Alongside this, you will undertake formal and informal professional development through training, mentoring, shadowing and on-the-job learning. 

The traineeship is a structured development opportunity and is not intended to fill an established role within UK-Med’s organisational structure. 

As a trainee, you will: 

• Embed within a team at UK-Med Headquarters, gaining practical experience while contributing to our wider humanitarian preparedness and activities. 

• Deploy internationally to assist in delivering humanitarian health responses. 

• Participate in tailored training, mentoring, shadowing and on-the-job learning to build your skills, knowledge and experience. 

You will have relevant qualifications or equivalent professional experience, with an established technical foundation in your chosen field. Some professional and international experience is essential, alongside a strong interest in applying your existing skills and developing your career within the humanitarian sector.

How to apply

We strongly recommend that you read the Candidate Information Pack - Humanitarian Management Trainee - Communications - Sept 2026 before applying for this role.

To apply, please submit a current CV and answer the application questions:

Please apply below, as soon as possible and no later than Thursday 8th October 2026.

Our selection process is designed to understand your potential, motivation and suitability for the Humanitarian Trainee Scheme, as well as the skills and experience you would bring to your chosen pathway. 

Shortlisted candidates will first be invited to an online interview. Following the interview stage, selected candidates will then be invited to attend an in-person assessment in Manchester. The assessment will include a range of individual and/or group activities designed to explore your skills, approach and potential. 

The in-person assessment is expected to take place on the 19th of November in Manchester. If you progress to this stage, you will be expected to attend in person, so we encourage applicants to keep this date available where possible. UK-Med will provide further information regarding the assessment and associated travel/logistical arrangements to candidates invited to this stage. 

Please note: Due to the nature of this role, candidates must be deployable without the need for additional visa applications to Schengen countries. This requirement is essential for operational reasons to ensure swift and efficient deployment in humanitarian settings, enabling timely and effective responses to crises. 

Applications for work in the UK can only be accepted from people with an existing right to work in the UK. 

UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse.We conduct thorough vetting before any appointment is confirmed. 

UK-Med is committed to the principles of diversity, equality, and inclusion.We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential. 

Recruitment Coordinator
Sale, Manchester
£28,638 - £29,497 per annum upon successful probation period
Permanent, Full Time (37.5 hours per week)

Please note, this role is office based only

Stockdales is a charity based in Sale, just south of Manchester City Centre, with a wealth of experience in making a difference to children, young people and adults with learning disabilities.

We are seeking a Recruitment Coordinator to play a key role in helping us attract, recruit and welcome the people who make a difference across our organisation. It’s a varied role where no two days are the same, giving you the opportunity to build relationships, get involved in recruitment events and use your creativity to attract new talent.

So, if you have exceptional communication and organisational skills, experience working in a recruitment role and share our passion for recruiting the top talent, then we would love to hear from you!

About the role

You’ll support the full recruitment and onboarding process, from completing pre-interview questionnaires and coordinating applications to assisting with, and where appropriate conducting, interviews across our care homes and services. You’ll use our Applicant Tracking System (IRIS) every day to manage candidate applications, maintain accurate records and ensure information is kept up to date.

You’ll also be out and about representing Stockdales at job fairs and recruitment events, helping to promote our vacancies and connect with potential candidates. Using Canva, you’ll create engaging recruitment adverts for social media and help identify the most effective channels for reaching new applicants. You’ll also support the development of relationships with recruitment agencies and explore new ways to build our candidate pool. From time to time, you may also help deliver presentations about Stockdales and the opportunities available to join our team.

Alongside your recruitment responsibilities, you’ll provide a range of general administrative support to the team. This will include answering calls and responding to queries from professionals, colleagues and external contacts, preparing induction packs, maintaining departmental records and databases, organising meetings and appointments, and producing reports and documents using Microsoft Office.

It’s a role that combines people, organisation, creativity and communication - perfect for someone who enjoys variety and wants to make a real contribution to building great teams.

About you

Our ideal candidate will be an experienced recruitment and onboarding professional who is confident conducting interviews and has experience using an Applicant Tracking System (ATS). With strong interpersonal and administrative skills, you will be highly organised, able to multitask and prioritise a demanding workload, and thrive in a fast-paced environment.

You will be IT proficient, with experience using a range of computer software including Microsoft Office, databases, email, and internet-based programmes. Experience in public speaking or delivering presentations to groups is also desirable. You will be reliable, proactive, and motivated to improve processes, with the ability to provide practical solutions in a calm and methodical manner. A full driving licence and access to a vehicle is essential.

What you will receive whilst working for us:

• 28 days holiday per year pro rata inclusive of bank holidays
• Increased holiday entitlement with service
• Pension Scheme
• Medicash – includes access to 24hr GP, money off shopping and going out, wellbeing aids
• Life Insurance Scheme 
• Excellent internal and external training
• Monthly staff prize draw
• Stream – Access to salary early
• Ongoing professional development, guidance, and support from experienced managers. 
• Friendly, supportive environment.

Come and join our amazing team and help us achieve our mission - to help people live their lives to the full so they can experience the hope, joy and challenge that life brings.

Please refer to the job description upon submitting your application.

Stockdales is committed to being an equal opportunities employer, with a values-based recruitment process.

12-month fixed-term contract | Full-time 

Salary: £58,560 – £71,480 per annum

Hours: 35 per week

Location: Home-based with regular national travel 

Job reference number: 1766

Help shape the future of Cranstoun’s services 

Cranstoun is a social justice and harm reduction charity supporting and empowering people to live healthier and safer lives. Each year, we support more than 45,000 people through services including substance use, criminal justice, domestic abuse, housing and services for children and young people. 

Following a successful five-year strategy and significant growth, we remain ambitious about the difference we can make. As we enter our next phase, we are investing in the leadership and operational capability needed to support our continued development. We are now recruiting an Assistant Directors of Services to join our senior management team. 

This is a significant senior leadership role offering the opportunity to lead substantial service portfolios while helping shape how Cranstoun’s services are led and delivered across the organisation. 

The role 

Reporting to the Director of Operations, you will lead a substantial portfolio of complex commissioned services and senior operational managers. 

You will lead nine services with nine direct reports, spanning criminal justice and housing/homelessness provision. You will have clear accountability for ensuring services are safe, effective and well-led, with strong contractual performance, financial sustainability and positive outcomes for the people and communities we support. 

You will provide operational grip and evidence-based assurance, strengthen safeguarding and management accountability, build effective relationships with commissioners and partners, and ensure risks and underperformance are identified, escalated and addressed early. 

You will also work collectively with fellow senior operational leaders to embed a One Cranstoun approach, strengthening common standards, sharing learning, developing leadership capability and improving quality and resilience across our services. 

What you will be accountable for 

As an Assistant Director, you will take senior operational accountability for: 

• Safe, effective and well-led services – ensuring strong safeguarding, quality, operational risk management and service user outcomes.  
• Contractual performance – ensuring services deliver against contractual requirements and KPIs, with strong commissioner relationships and timely action to address underperformance.  
• Financial sustainability – maintaining strong financial oversight, effective workforce management and oversight of the sustainability of individual contracts.  
• Evidence-based assurance – using reliable performance, quality, workforce and financial information to identify risks and drive improvement.  
• Collective organisational leadership – working beyond individual portfolio boundaries to build consistent standards, stronger leadership and shared ways of working across Cranstoun.  

You will lead and develop senior operational managers, set clear expectations and create a culture in which support and accountability operate together. 

You will also lead and contribute to service mobilisation, transformation, workforce planning and continuous improvement. 

Who we are looking for 

We are looking for established senior operational leaders with substantial experience leading complex commissioned services and geographically dispersed teams. 

You will bring a strong track record of: 

• leading safe, high-quality services for people with complex needs;  
• safeguarding, quality and operational risk management;  
• contract and performance management;  
• managing significant service budgets and improving financial performance;  
• building effective relationships with commissioners, regulators and strategic partners;  
• leading service improvement, mobilisation and organisational change;  
• developing senior operational managers and addressing underperformance; and  
• using performance, quality, workforce and financial information to provide assurance and drive improvement.  

You will need to combine strategic leadership with operational pragmatism, understanding the detail when necessary while maintaining oversight of performance, risk, quality and sustainability across a complex portfolio. 

Above all, we are looking for collaborative, credible and values-led leaders who can support and challenge in equal measure, build leadership capability and bring people together around common standards and organisational priorities. 

Specialist experience 

For this role, you will need significant leadership experience across both Criminal Justice and Housing/Homelessness services, including housing or accommodation-based provision. 

You will understand the complexity of working across criminal justice, housing, local government and other statutory systems and be experienced in building effective relationships with commissioners and partners while maintaining strong operational and contractual oversight. 

This is a 12-month fixed-term appointment at an important stage in Cranstoun’s transformation, offering the opportunity to lead a significant portfolio, strengthen operational performance and help shape the future development of our operating model. 

Be part of Cranstoun’s next chapter 

Our successful five-year strategy has seen Cranstoun grow considerably, extending our reach and the range of services we provide. We remain ambitious and innovative, committed to developing services that respond to the changing needs of people and communities. 

As we look to the future, we are investing in the leadership, operational capability and organisational infrastructure needed to support our continued development, strengthening operational governance, consistency and assurance across our services. 

This role offers the opportunity to do more than manage established portfolios. You will help shape the future of our services and build an Operations Directorate characterised by high standards, clear accountability, collaboration and continuous improvement. 

Find out more 

Please refer to the accompanying recruitment pack for the full Job Description, Person Specification and details of the application process.

Please note: All posts are subject to an Enhanced DBS check.

How to Apply:

For more details and to apply, please visit our website via the apply button. Please quote the appropriate Job Ref in all correspondence.

Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Closing date: Sunday 20 September 2026.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work. 

Registered Charity No: 1061582

Help shape the UK’s dedicated Muslim Cancer Support Network. Lead, inspire and support volunteers delivering faith‑sensitive cancer support across the country.

Safeena is the UK’s dedicated Muslim Cancer Support Network, created to ensure no Muslim facing cancer feels alone. As we grow into a professionally governed national charity, we are recruiting a Volunteer Manager to lead, develop and support our expanding volunteer workforce.

The Volunteer Manager will oversee Safeena’s national volunteer programme including Befrienders, Community Champions, Bereavement Volunteers and operational volunteers, ensuring high‑quality recruitment, training, safeguarding, supervision and ongoing support. This role is central to Safeena’s transformation programme, helping build a credible, compliant and compassionate volunteer service that reflects the needs of Muslim communities affected by cancer.

Key Responsibilities

• Recruit, onboard and train volunteers

• Deliver induction and ongoing training programmes

• Provide supervision, wellbeing support and reflective practice

• Coordinate rotas, assignments and community outreach activity

• Maintain volunteer records, policies and compliance

• Promote Safeena’s volunteer opportunities across communities and mosques

Person Requirements

Essential

• Experience managing or coordinating volunteers

• Strong organisational and communication skills

• Ability to support volunteers in emotionally sensitive roles

• Knowledge of safeguarding and confidentiality

• Confident delivering training or group sessions

Desirable

• Experience in charity, community or health settings

• Understanding of Muslim communities and culturally sensitive support

• Training in safeguarding, bereavement or cancer awareness

We Are Survivors is a survivor-focused voluntary sector organisation that aims to create and facilitate safe spaces for male (including trans and non-binary individuals) survivors of sexual harms across Greater Manchester, providing access to quality-assured support. Our work is focused on developing ways for individuals to empower themselves to work through personal and sometimes painful issues, guided and supported by our trauma-informed team, following the trauma and recovery model.

Our vision is to have “A society where NO male survivor is left behind”

We are looking for an Executive Assistant who can work closely with our CEO and help them make the best use of their time, relationships and influence.

At the heart of this role is our ambition that no male survivor is left behind. You will support the CEO to keep that ambition visible in their day-to-day work, helping them stay focused on the conversations and opportunities that can create meaningful change for male survivors.

This is more than an administrative role. You will help the CEO manage their priorities and prepare for important meetings. You will keep track of commitments, follow up on agreed actions, and ensure the right information is available when needed. There will be times when plans change quickly, so you will need to be comfortable using your judgement and adapting your approach.

You will also help We Are Survivors engage and influence at the local, regional, and national levels. This could involve supporting contact with commissioners or government departments, preparing briefings for meetings, coordinating events and helping the CEO maintain strong relationships across the sector. Your work will help ensure that the experiences of male survivors are heard in the places where decisions are made.

As someone working closely with the CEO, you will often be a first point of contact for people inside and outside the organisation. You will need to be approachable while understanding the importance of confidentiality. You should feel confident managing sensitive information and recognising when something needs the CEO’s immediate attention.

We are looking for someone who is organised and able to take initiative. You will share our commitment to male survivors and understand the difference that thoughtful executive support can make. You do not need to know everything from day one, but you should be curious about our work and motivated by the opportunity to help We Are Survivors extend its reach and impact.

Role Context

Recovery in Community is a successful partnership between Manchester Mind and Gaddum. We support people to manage and live with their mental health in their community.  Staff are employed by both organisations but work together collaboratively and as a team.

As the Recovery in Community Worker (Referral and Assessment) you will be supporting people in who have been referred into Greater Manchester Mental Health (GMMH) services but may not meet the threshold for secondary or specialist mental health services. The aim of this work is to ensure that people referred receive the right support at the right time.

You will work closely with the Referral and Assessment team at Greater Manchester Mental Health Trust (GMMH) to take referrals and ensure people get access to the mental health and social support they need.

Role Purpose

You will be building trusting and kind relationships with the understanding that they enable people to be listened to and heard and that this makes a difference. You will be part of a team providing effective person-centred support to people who come through the referral and assessment hub – many of whom often have tried many times to get the help they need.  We want to enable people to feel connected within their communities – to services, friends and family.

You will also be building relationships with NHS and statutory services. The structure of the service is brief intervention (working with people for a short period of time) with a focus on supporting people to connect to community services and resources effectively.

You will be well supported in this role. The service takes a team-based approach, and you will be joining a team of five and you will be supported directly by a Team Coordinator as well as being part of the wider Recovery in Community Service.

We share skills, experience and learning across the teams so that everyone benefits and we can make a meaningful difference.

Main Duties and Responsibilities

· Take referrals from the GMMH (Greater Manchester Mental Health) Referral and Assessment Hub and build trusting relationships with people so that they receive the support they need to recover and stay well.

· Build relationships with other key professionals to ensure individuals achieve their goals (e.g. GPs, social care, community services etc).

· Support the development of a supportive and productive referral route into and out of the service, managing exit from the service safely.

· Support the development of this new service, responding professionally to changes as we improve and evolve our working practice collaboratively.

· Provide a trauma-informed service to people: listening, offering safety, choice and empowerment to the people you support so they can effectively engage with services and make sustainable links in with their communities.

· Identify and deliver appropriate interventions.

· Identify when people need referrals to secondary services or specialist mental health services and make appropriate referrals.

· Independently travel to visit people in a range of settings across in Manchester and across Greater Manchester, adhering to lone working and risk management procedures.

· To integrate effectively with colleagues at Manchester Mind, taking a “one team approach” to deliver a seamless service, understanding the different roles in the Recovery in Community team and recognising each other's strengths.

· Maintain accurate and up-to-date case notes and records using agreed case management systems, following standard operating procedures.

· Support people to engage in our service through coproduction, engagement events and feedback forms.

· Contribute to service reporting, monitoring and evaluation as required.

· Identify additional needs that people have and highlight them to Manchester Mind with a view to sharing them with Greater Manchester Mental Health Trust and commissioners.

All staff are expected to work within all Gaddum policies and procedures. This role is subject to an enhanced DBS check.

Headway UK developed the Approved Provider Scheme in 2011, which is a voluntary standards-based accreditation, for rehabilitation and residential units for people with a brain injury and we are looking for a new part time team member.

• Location: Preference for Midlands based, either home based or in Headway UK’s office in Nottingham.
• Salary: £35,000 FTE (pro rata for 21 hours per week) (days are flexible)

Brief overview

Are you a professional with experience supporting brain injury survivors?

Are you passionate about improving standards or care, for brain injury survivors?

Would you be good at conducting assessments and supporting residentials care units to improve the care that they provide?

Headway UK developed the Approved Provider Scheme in 2011, which is a voluntary standards-based accreditation, for rehabilitation and residential units for people with a brain injury and we are looking for a new part time team member.

By participating in the scheme Approved Provider units affirm their dedication to excellent care, operational efficiency, and continuous improvement. The accreditation of units is then published for families, individuals and professionals to help inform their choices when identifying suitable provision for brain injury survivors. Our accreditation process is designed to be collaborative and supportive, guiding units through every step towards achieving and maintaining exemplary service standards.

The role will involve, conducting and writing assessments and working with the Approved Provider and Training Manager to manage Lead Assessors, who are based around the UK and the Service User Perspective Assessors, who are either brain injury survivors, or family members/ carers.

Embrace Headway’s mission of Improving Life After Brain Injury. Join us to ensure the highest quality care for ABI survivors throughout their journey to recovery.

What you will do:

• Conduct Approved Provider assessments, which includes going into brain injury residential units and assessing the services they provide and making recommendations, to improve practice against the framework.
• Writing and reviewing reports for Approved Provider units, following assessments, that clearly highlight strengths and areas for development.
• Contributing to the development and growth of Headway UK’s Approved Provider scheme, by continuing to drive forward standards and onboarding new units.
• Working with freelance Lead Assessors and Service User Perspective Assessors (who are brain injury survivors or family members) who are based around the UK, to organise assessments and ensure the schemes standards are upheld.

About you

We’re open-minded and welcome all applicants who believe they can succeed. Though ideally, you will have:

• Prior experience of working in the field of acquired brain injury.
• Relevant professional qualification (e.g. occupational therapy, speech and language therapy, clinical psychology, physiotherapy, nursing, social work).
• Ability to write and moderate written reports of high quality and clarity, to provide accurate and accessible feedback.
• Very good IT skills, including be proficient in the Microsoft Office suite (e.g., Outlook, Word, Excel and Teams).
• Ability to gain the trust, confidence, and respect at all levels within external organisations and staff groups.
• Be an excellent communicator, with new and existing Approved Provider units.

Benefits

As a staff member at Headway UK you’ll have access the following range of benefits;

Financial Security 

• Competitive Salaries
• Pension - You’ll be automatically be enrolled into the Pensions People with Headway contributing between 5 – 8%
• Occupational Sick Pay Scheme – Increasing with length of service.
• Death in Service Benefit - You’ll have the security of knowing if anything happens to you your loved ones will be provided for

Flexible Working

• Remote working – For the majority of our roles we can facilitate fully remote or hybrid working.
• We understand that a healthy work-life balance is essential for our team to thrive. Headway UK offers flexible working arrangements, promoting well-being and ensuring you can take care of yourself while you care for others.

Wellbeing

• You’ll benefit from a fully comprehensive 24/7 Employee Assistance Programme including access to counselling services.
• Eye Test Vouchers
• Mental Health First Aiders

Holidays and leave

• You’ll get 25 days leave incrementally increasing to 30 days based on service plus Bank Holidays.
• Birthday leave

Benefits

• You’ll have access to a range of shopping and lifestyle benefits and discounts through our IMHR Plus Privilege membership.

About us

Headway UK plays a pivotal role in supporting individuals and families affected by brain injuries. Our comprehensive services encompass rehabilitation, counselling, and practical assistance to help survivors regain independence and improve their quality of life. Headway UK is at the forefront of raising awareness about the challenges faced by those with brain injuries and advocates for their rights, ensuring they receive the care and understanding they deserve. Through a combination of educational initiatives, community outreach, and personalised support, Headway UK strives to rebuild lives, offering a lifeline to those navigating the complexities of brain injury recovery.

Embark on a fulfilling career with Headway UK and join our compassionate team and contribute to our mission of rebuilding lives after brain injury. Make a meaningful impact with Headway UK, where every role plays a crucial part in empowering those on the path to recovery.

Safeguarding

At Headway UK we are committed to the safeguarding and welfare of vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow best practice as set out within the Care Act 2014. All successful applicants will be subject to safer recruiting procedures and will be required to complete mandatory pre-employment checks including a criminal background check and two satisfactory references.

Equality, Diversity & Inclusion 

We recognise, value and champion diversity and inclusion. We want to ensure are staff population reflect the diverse service users that we support. For us diversity and inclusion is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. Inclusion means providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.

We are also committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee.

Please don’t hesitate to contact us if you need support with the application or you would like a chat about what it’s like to work with us.

Thank you for your interest in Headway UK and we look forward to getting to know you!

You will be the main person responsible for our UK phone line and be the first point of contact
for our many supporters. You will be working closely with the rest of the Supporter Care Team to ensure every interaction supporters have with our charity is a positive one and that they understand how integral they are to our mission.

You will communicate with supporters on our progress and ensure we utilise every opportunity for positive engagement. You’ll work with a wide range of people, efficiently gathering and providing information as well responding to whatever queries or situations may arise.

As a Supporter Services Executive, you will be working closely with our external fulfilment partners, ensuring that they deliver the high standard of service that we and our supporters expect. With them, you will provide a seamless, first-class end-to-end donor experience.

You’ll be well-organised, self-motivated and display a high level of accuracy, consistency and attention to detail and be comfortable working with supporters and colleagues across all of our markets and teams.

Supporter Care and Communications

• Work collaboratively across a global Supporter Experience team to ensure supporter enquiries are handled to the highest standard, providing prompt, efficient, accurate responses in line with the charity’s messaging and service level expectations
• Keep up to date with programme activities and news from across the organisation to ensure you can provide informed supporter communications and deal with supporter enquiries confidently, efficiently and consistently
• Handle difficult or distressed supporters in a sensitive and skilled manner, displaying empathy and establishing rapport whilst balancing the needs of Animals Asia
• Use agreed letter templates and produce bespoke responses as required
• Coach and co-ordinate with external colleagues to deliver the Animals Asia magic through their work for us

Gift Processing & fulfilment coordination

• Work closely and coordinate with colleagues in the Gift Processing team to ensure that donations are processed in a timely and efficient manner
• Liaise with external partners to ensure that our gift processing is delivered to the highest and most efficient standards
• Work with internal colleagues and external partners to ensure supporter queries are managed effectively and requests for materials to be mailed are fulfilled promptly
• Generate ad hoc acknowledgements and receipts for all offline payment channels, including annual statements to regular donors
• Process donations, online and offline, across all fundraising products
• Administer the end-to-end recurring gift process
• Ensure donations are processed on time and with accurate coding to track the source of fundraising income
• Assist where required in the review and implementation of new payment channels to ensure smooth and accurate gift processing
• Develop and maintain a good understanding of local payment channels and processes

Administration and financials

• Ensure procedure manuals are updated in line with changes
• Occasionally help to organise postal mailings
• Proactively liaise with supporters to capture missing / incomplete donation and supporter information

Legal and compliance

• Keep abreast of GDPR (UK and EU)
• Ensure full participation in training when provided
• Ensure that all processes are carried out in line with the mandatory regulations relevant to each country that we operate in and in line with training protocols

Database Management

• Help to maintain donor records & data integrity
• Accurately enter new data and amend existing data on the fundraising database following contact from supporters, and in line with Animals Asia’s policies and procedures
• Ensure supporter interactions are recorded accurately and consistently
• Ensure recurring gifts records are clear and neat on the fundraising database

Fundraising Support and Supporter Journey

• Assist with the delivery of fundraising materials to supporters
• Assist in acquiring and managing UK Gift Aid declaration from the donors to maximise income from Gift Aid
• Train & supervise volunteers as required

Miscellaneous

• Promote and advocate AAF to the general public
• Actively participate in team meetings
• Always keep the supporters and interests of Animals Asia at heart when dealing with supporters so as to develop and maintain positive long-lasting relationships

Person Specification
 

Qualifications, knowledge & skills required:

• Excellent written and oral communication skills, with extensive experience communicating with a broad range of people
• Demonstrable experience in a customer service role responding to a high level of enquiries via telephone and email with excellent interpersonal skills and telephone manner
• Experience of working on a customer relationship database (experience with Blackbaud CRM - a NFP database - is highly valuable, but not essential)
• Ability to understand and streamline processes and procedures
• Proven high level organisational and time management skills, including ability to manage workflows and balance competing priorities
• Understanding of working in a fundraising environment
• Accuracy and excellent attention to detail
• Demonstrable ability to respond effectively to challenges, to work effectively in a small, diverse and busy cross-functional team environment with minimal supervision
• Highly organised, able to prioritise varied workloads and meet deadlines
• Understanding of Data Protection (GDPR in UK & EU)
• Understanding of animal welfare issues and conservation is desirable but not essential 

Personal attributes required:

• Innovative, flexible and resilient
• Always acts professionally, with integrity and discretion
• Excellent attention to detail
• Well presented, articulate and polite
• Genuine enjoyment of meeting and interacting with people and building relationships
• Strong people skills with a high level of organisational awareness and ability to liaise with a broad and diverse range of stakeholders
• Commitment to professionalism, discretion and confidentiality
• Solution-focused with a creative approach to issues and a “can do” attitude
• Be able to take on accountability and to take the lead while being a strong team player
• Ability to display initiative, common sense and diplomacy
• Thoughtful and considerate
• Passionate about animals and animal welfare

Circumstances (essential):

• Able to work efficiently and effectively from home without disruption
• Able to connect to sustained, high quality internet connection from home
• Able to be work occasional extended hours and weekends as required
• Able to accommodate global meetings in the early morning or late evening (flexible working hours)

Conditions and Benefits 

Place of work : Home based – anywhere in the United Kingdom.

Working hours : Full time – standard hours are 37.5 hours per week.

You will be required to work such additional hours as are necessary to fulfill your role which may include evenings and weekends. You will be expected to manage your hours, responsibilities and workload accordingly.

Reports to : Global Head of Supporter Care.

Manages : n/a.

Budget responsibility : n/a.

Probation : The appointment will be subject to the satisfactory completion of a 3 month probationary period.

Annual leave : Annual paid vacation entitlement of 32 in each holiday year, this entitlement includes the eight bank and public holidays.

Other benefits : Training will be provided as required.  Flexible working conditions.

How to apply

Applications should be in the form of a CV with a covering letter explaining your interest in and suitability for the role. Please provide both email and telephone contact information for yourself. . Candidates must be eligible to work in the UK. Please note that only short-listed candidates will be contacted. 

Applications should be received by 11:59pm on Sunday 13th September 2026 at the latest.

Using AI During Interviews
 Animals Asia is committed to ensuring a fair and authentic interview process. The use of artificial intelligence (AI) tools, including but not limited to real-time transcription, automated response generation or assistance in formulating interview answers, is strictly prohibited during any stage of the interview process.We will take a candidate's agreement to participate in an interview with us as confirmation that they will not use AI tools in any form during the conversation. If it is discovered or reasonably suspected that AI has been used, the interview will be terminated immediately, and the candidate will no longer be considered for the role.We appreciate your understanding and adherence to this policy, which is in place to maintain the integrity, professionalism and reliability of our recruitment procedures.