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St Josephs Hospice Hackney, Hackney (On-site)
Band 3: £27,152.71 - £30,443.60 per annum inclusive
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Page 1 of 11
Hackney, Greater London (On-site)
Band 3: £27,152.71 - £30,443.60 per annum inclusive
Full-time
Permanent
Job description

Clinical Support Administrator

Salary: Band 3: £27,152.71 - £30,443.60 per annum inclusive.

Contract Type: Permanent, full-time.

Hours of work: 37.5 per week (with occasional weekends).

About the job role

We have an exciting opportunity for a Clinical Support Administrator in our First Contact Team at St Joseph’s Hospice. We are looking for someone who has experience in administration and working in a healthcare environment.

The First Contact Team is a dynamic one-stop service that transforms the way patients and referral agencies access the Hospice’s services. An opportunity has arisen for a full-time Administrator to join the First Contact Team. If you are a successful applicant, you will be part of the team that acts as the first point of contact for the Hospice’s services. You will answer telephone calls from people who may be in difficult and stressful situations, provide advice and signpost to other services or agencies. You will also undertake associated administration and data entry.

The service operates 24 hours over seven days a week for advice, whilst referrals will be taken mainly in daytime hours. You will work 37.5 hours every week. Shift patterns will vary, and you will be expected to cover shifts from Monday through Friday, 8.00 am to 9.00 pm, plus occasional weekends according to the rota.

About you

You will need:

  • Effective communication and interpersonal skills
  • Substantial experience in a telephone-based call centre environment
  • The ability to remain calm whilst working in a pressurised environment
  • The ability to deal sensitively and empathetically with people in distress
  • The ability to work constructively as part of a team
  • The ability to pay close attention to detail, accurate recording and data entry skills

Where you’ll work

St Joseph’s Hospice was founded in 1905 by the Religious Sisters of Charity and built on a rich Catholic heritage. Today, we are an Investors in Diversity awarded charity, providing expert, compassionate care to people of all backgrounds, cultures, and beliefs across East and North London.

Our specialist palliative care services—delivered at home, in our in-patient unit, and through out-patient clinics—are grounded in respect for human dignity and guided by compassion, justice, and a deep commitment to quality. Our values guide us in everything that we do. We work to ensure that everyone receives the support they need, with kindness, understanding, and respect by delivering individualised, responsive and holistic support to patients and their families.

Why work for us?

  • 27 days holiday plus public holidays, increasing up to 33 days with service
  • Subsidised café and early access to retail sale events
  • Season ticket/Welfare loans
  • Continuation of the NHS Pension Scheme or an excellent salary-exchange pension scheme.
  • Santander cycles discount and cycle to work scheme
  • Health Cash Plan and access to the EAP services

Join St Joseph’s team and find out more! 

Closing date: 21 December 2025.

Interview date: 5 January 2026.

We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Application resources
Posted by
St Josephs Hospice Hackney View profile Organisation type Registered Charity
Posted on: 08 December 2025
Closing date: 21 December 2025 at 23:30
Tags: Administration, Advice / Information, Communications, Customer Service, Care Management, Operations, CRM, Customer support, Data Entry, Health / Medical, Information Management, Mental Health, Wellbeing