Job Title: Administration and IT Officer
Salary:£30,500
Position Type: Full time/Permanent
Reports to:Finance & HR Manager
Based at: School Food Matters, Blackfriars Settlement, 1 Rushworth Street, SE1 0RB
Working Hours: 9am-5pm (flexible)
Holiday: 31 days including bank holidays
Pension: School Food Matters pays pension contributions at 7% of pensionable earnings
About School Food Matters
At School Food Matters we believe that school food can unlock a happier, healthier, more sustainable future for every child. We want a school food system that delivers for all children, so they can enjoy nutritious, delicious and sustainable school food and leave school with an informed and positive relationship with food. To achieve this, we campaign for a better school food system, bringing the voices of children, parents, and teachers to government policy, and deliver fully funded food education programmes in schools across the country.
Job Purpose
· To ensure the smooth running of the School Food Matters office
· With the support of our IT consultant, manage the charity’s IT systems to ensure optimal efficiency
· Develop our Airtable database to maximise the opportunities available to us on this platform
· To assist the Finance & HR Manager in managing and processing the financial affairs of the charity
Key Tasks
Administration
· Liaising with our landlords on issues regarding our office space and facilities
· Ensuring the smooth running of the office, overseeing the set up and maintenance of office systems
· Managing the enquiries@ email address and answering telephone enquiries
· Assisting with administration and coordination of any events held by SFM e.g. strategy away days
· Organising staff events including celebrations, sporting challenges, quizzes and general fun to keep the team engaged and happy!
· Developing and maintaining an inventory of materials, and keeping the office materials tidy and well managed
· Working with the Super User Group to ensure that Airtable is used effectively to support delivery of our programmes, and to ensure contact details are accurate and up to date
· Working with the evaluation team to monitor programme feedback and data entry as required
· Providing support to the food ed team as required, particularly with project logistics
· Taking minutes at the quarterly trustee meetings
· Prepare invoices for customers, chasing and recording income in Xero as required
· Post transactions and reconcile bank accounts in Xero
· Process staff expense claims
· Maintain gift-aid data and make claims as required
IT
· Purchasing items for the office and projects as required, including IT equipment
· Managing IT and office set up for current staff and new starters to ensure a smooth working process and environment for all
· Maintaining the shared online filing system and making sure it’s kept up to date
· Reviewing and developing IT systems including telecoms to ensure they are fit for purpose
· With our IT consultant, implementing and regularly reviewing cyber security procedures of the charity
· Keeping abreast of new IT systems that could be of benefit to SFM
General
· Keeping up to date with safeguarding requirement and reporting procedures
· You will also undertake other tasks relevant to the affairs of SFM that may arise from time to time. Therefore, being flexible and approaching the job with an open and positive mindset is essential!
Person Specification
Essential
· Experience of office administration and IT
· Excellent organisational skills including attention to detail, critical thinking, multi-tasking, prioritising and problem solving
· Confident and competent IT skills
· Positive personal attitude and a good team player
· Ability to work independently to agreed deadlines
· Ability to add value to SFM’s culture and ethos
Desirable
· Good oral and written communication skills
· Experience working with databases/accounting systems
· A good understanding of policies and best practice relating to running a small office
· Experience of setting up new office systems and processes to improve effectiveness
· An interest and enthusiasm for the charity’s mission
- Experience of working in a small charity environment
Registered Charity 
11 - 20
The client requests no contact from agencies or media sales.
Thank you!
Are you passionate about delivering outstanding supporter experience and operational excellence?
Sue Ryder is seeking a proactive and experienced Supporter Services Team Leader to join our dynamic team. If you have a strong background in donation processing, financial reconciliation, and managing a team, this is your chance to make a real impact.
Supporting our Fundraising Directorate, you'll play a vital role in ensuring donation compliance, driving income processing efficiency, and leading a team to success. You'll work closely with the Supporter Services & Standards Manager to deliver strategic initiatives that support our mission.
Key responsibilities:
- Lead donation compliance: Oversee best practices and Gift Aid operations, ensuring donations are processed in line with standards, including for third-party platforms.
- Manage income processing & financial reconciliation: Take ownership of the financial reconciliation process, ensuring accuracy and transparency in income management.
- Team Leadership: Line manage the income processing side of the Supporter Services & Standards team, supporting their development and fostering a high-performance culture.
What we're looking for:
- Experience in supporter or customer care, particularly in donation processing and financial reconciliation.
- Leadership skills: Proven ability to manage, inspire, and develop a team to achieve goals.
- A passion for impact: A desire to contribute to the success of our fundraising efforts, and to help deliver strategic goals that support Sue Ryder’s mission.
- Proactive mindset: Ability to take initiative, solve problems, and drive continuous improvement in donation management.
At Sue Ryder, we’re committed to making a real difference in people's lives. By joining our team, you’ll have the opportunity to contribute to our incredible work while advancing your own career in a supportive and rewarding environment. If you’re ready to take the next step in your career, we’d love to hear from you.
Competitive Benefits Package
- Company pension scheme
- 27 days holiday - rising to 33 with length of service plus bank holidays
- Enhanced maternity and paternity pay
- Enhanced sick pay
- Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non-Binary Individuals
- Refer a Friend scheme - £250 payment
- Inclusion passports
- Free Period Products
- Electric Vehicle Scheme
- Healthcare Cash Plan
- Death in Service Benefit
- Staff discount of 10% on new goods online
- Structured induction programme and learning and development opportunities.
- and lots more. Please visit our careers website for the full list.
Closing date: 25th September
Interview date: w/c 6th or 13th October (inc test)
We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible. We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation.
Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process
If you want more than just a job, we want you.
Join the team and be there when it matters.
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.
