Assistant shop manager hours jobs in Waltham forest, greater london
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Prostate Cancer Research exists to honour the men and families who have been through things no family should have to go through, and to work for a future where no one needs to fear a prostate cancer diagnosis.
We are always working to provide resources to help, support and empower patients. Giving them the information they need to make better choices about their treatment, while working to identify and target specific unmet needs in the prostate cancer ecosystem, such as racial inequality and bone metastasis.
Our dedicated staff team is the key to our success, expanding the amount of research that we fund five times over in four years. Over the past three years, PCR has won:
- the Change Project of the year award in 2023
- the Excellence in Healthcare Partnerships award at the Communiqué 2025 awards
- Fundraiser of the Year award at the National Fundraiser Awards 2026
- The Mark Collins Award for Most Powerful Use of Insight to Improve Supporter Experience at the Chartered Institute of Fundraising Awards 2026
It’s been a successful few years for the Events team with good results across the board – increasing income by over £1 million every year since 2023, a big part of which has been due to the huge growth of virtual challenges. We are thrilled at the impact this will have for families affected by prostate cancer and are therefore excited to be expanding the Events & Community team again with this new role.
The Supporter Engagement Assistant will be at the frontline of our virtual challenges stewardship, supporting a rapidly growing supporter base and delivering exceptional supporter experiences. The role is ideal for someone who enjoys building relationships, is highly organised and is eager to develop within a supportive and ambitious fundraising team.
While your focus will be on virtual challenges, you will also gain exposure to the wider Public Fundraising portfolio, with full training and support provided.
Key Responsibilities
Supporter Care & Engagement
· Be the first point of contact for virtual challenge fundraisers, responding to enquires on email, SMS, social channels and phone within agreed timescales
· Manage supporter relationships and high-quality fundraiser journeys using PCR’s systems and tools, providing thoughtful stewardship that builds long term loyalty
· Work with the team to continuously improve supporter experience using feedback and data
· Create and maintain FAQs, supporter resources and fundraising materials
· Monitor acquisition advertisements and appropriately respond to comments
Administration and database
· Manage stock, including sharing data with our fulfilment house, sending merchandise and replenishing materials
· Process supporter and financial data accurately, including coding and tracking income & expenditure
· Support database administration in line with data protection needs
Teamwork
· Actively contribute to meetings, sharing new ideas and learnings
· Work with the team to embed our ‘agile’ ways of working, where we all take collective responsibility for the team’s goals and work together to achieve them
· Be flexible in busy times, getting involved with other projects and tasks across Public Fundraising team as needed
· Attendance will be required at some weekend and evening events, for which TOIL will be given
Skills and Competencies
Our ideal candidate would have the following:
· A willingness to get stuck in, proactive problem-solving skills and lots of initiative.
· Very good written and verbal communication skills – the ability to communicate clearly, empathetically, and professionally with a diverse range of people, particularly supporters and patients
· Very good attention to detail (e.g. with data entry tasks) and good IT skills (e.g. web applications and file systems)
· Excellent organisation skills and an ability to identify the best use of time to complete day-to-day tasks.
· Work effectively individually and as part of a team
· A belief in PCR’s work, goals and our values: innovation, collaboration, accountability and empathy.
Desirable:
· Demonstrable or transferable experience of an administrative or support role, within an office environment
· Experience working with a CRM system and Microsoft 365 applications (Word, Excel, Outlook etc.)
· A good understanding or interest in events & community fundraising activities
· Ability to handle and process financial transactions
· Knowledge of the Fundraising Code of Practice and data protection principles (including GDPR & confidentiality)
· Experience assisting with event administration or logistics
· Experience using social media and digital communication tools (e.g. Miro/MURAL, Canva etc)
How To Apply
Please apply by submitting your CV and a short supporting statement (maximum 600 words) by outlining why you would like the role and why you think you’d be a good fit, giving examples of previous experience.
There will be a two-stage interview process. The first interview will be online w/c 3rd August, and the second interview w/c 10th August will be an in-person interview at our offices in London.
For an informal chat about the role, please contact Natalie Robertson, the hiring manager (details provided in full job spec attached).
For more information about our organisation, visit the Prostate Cancer Research website, the Prostate Progress webpage and our online patient resource, The Infopool.
PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
Registered Charity
21 - 50
Transforming Research. Transforming lives.
The client requests no contact from agencies or media sales.
Thank you!
Job Title: Assistant Shop Manager (Maternity Cover)
Salary: £15,736 per annum (pro-rata of full time equivalent £26,227)
Team: Knaphill
Hours: Part Time, 22.5 hours per week
Contract Type: Fixed Term
Location: Knaphill Shop,2PP GU21
About the role
Your key purpose will be to support, and in the absence of the Shop Manager, lead a team of volunteers to maximise sales and deliver excellent customer service. You will also ensure the shop premises and assets are maintained to a high standard, in line with legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures.
About you
You will be a proactive and organised team player, confident in supporting, and in the absence of the Shop Manager, leading a team of volunteers. With a strong focus on customer service, you will be comfortable dealing with enquiries and resolving issues professionally, while creating a welcoming and positive environment for both customers and volunteers. You will have the ability to plan and prioritise tasks effectively, including coordinating rotas, delegating responsibilities, and ensuring the smooth day-to-day running of the shop.
You will bring a keen eye for detail and a commercial mindset, with experience or an interest in merchandising, stock management, and sales performance. You will be confident making decisions on pricing, product suitability, and display to maximise income. Working collaboratively with a wide range of internal teams and stakeholders, you will communicate effectively and contribute to achieving shared goals. Enthusiastic and adaptable, you will take pride in maintaining high standards across all areas of the shop, ensuring compliance with policies, procedures, and legal requirements.
Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.
What we offer
In return you will receive a competitive salary along with a range of benefits, which include:
Pension scheme
- NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
Annual leave
- 27 days plus Bank Holidays rising with length of service
- 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
- Generous sick pay scheme
- Enhanced maternity, adoption, and paternity leave pay
- Flexible working arrangements
- Death in service benefits
- Reimbursed professional membership fees
- Eye care
- Employee referral scheme
- Blue Light discount card
Health and wellbeing
- Employee Assistance Programme
- Occupational Health
- Mindfulness sessions
- Mental Health First Aiders
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.
Equality, diversity and inclusion
Shooting Star Children’s Hospices is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospices to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
Anticipated closing Date: 14/07/2026
Please note that vacancies may close at any time once a sufficient number of applications has been received. We therefore recommend submitting your application as early as possible.
Registered Charity
101 - 500
We believe every life-limited or dying child and their family should have the opportunity to make every moment count and get the support they need.
Thank you!
As one of our two Lead event stewards you will be responsible for our team of paid, casual Cathedral Stewards. The Cathedral Stewards are an essential part of our life at the Cathedral – making possible the busy and engaging programme of services and events that we hold. You will organise the duty rota for the paid Cathedral Stewards, lead the Cathedral Stewards on the Cathedral floor during events and special services and take a lead on the recruitment, training and development of the stewards in collaboration with the EA to the COO.
You will work closely with the Head of Engagement, the Engagement Coordinator and the Head of Events – assisting them with their delivery of events. You will also be a key member of the Health, Safety and Security Committee at the Cathedral. At its core, this is a role which offers the Lead Event Stewards the chance to be at the forefront of our relationship with our visitors and play a key part in the success of our special services, large-scale commercial and Engagement events.
If you have:
- Significant experience of event stewarding
- A keen awareness of health, safety, and security challenges for large public sites
- Experience of line managing volunteers or paid casual staff
And are:
- Customer focused, passionate about excellent engagement with excellent interpersonal skills
- Pragmatic and solution-oriented
- A strong communicator, with an understanding of and enthusiasm for the Cathedral’s overall vision and values, and sympathy with the Christian faith.
Then we would love to hear from you.
Main Duties and Responsibilities
- Organise monthly rotas for the Cathedral Event Stewards to ensure all events are adequately and appropriately staffed;
- Working alongside the HR team, develop and maintain a training programme for Cathedral stewards
- Work alongside the Head of Engagement and the Engagement Coordinator to take part actively in planning, set-up and delivery of Engagement events such as talks, theatre, music, comedy nights and art installations;
- Undertake stewarding shifts for special services, large scale commercial events and Engagement events;
- Work alongside the team to undertake Risk Assessments and Method Statements for special and Engagement events;
- Assist the Audience Development Coordinator in collecting feedback from Engagement events
- Demonstrate outstanding customer service at all times;
- Attend the fortnightly Health, Safety and Security Committee: help to develop and implement new initiatives and responses to legislation and other guidelines, and assist with developing ways of working and steward handbooks;
- Attend various internal meetings including the weekly diary meeting, project and event planning meetings, all-staff meetings and the Health, Safety and Security Committee meeting.
- Ensure we are compliant with meeting our duty of care to members of the public.
- Compile steward timesheets and submit to the Finance Department for payroll
Closing date: 11.59pm on Sunday, July 12th
Interviews are planned for Monday, July 20th
Introduction to the Cathedral
Southwark Cathedral has been a place of Christian worship for over 1400 years. Now it stands on the vibrant and exciting regenerated south bank of the Thames surrounded by cultural venues such as Tate Modern, Shakespeare’s Globe and Borough Market, the offices of major companies as well as schools and diverse residential communities. It is an inclusive Christian community that offers a welcome to all.
The Cathedral’s mission, ministry and musical tradition are core to its life as a Cathedral and a parish church serving the community. It also relies on the valuable financial contribution made by its income generating activities such as its shop, café, conference rooms, corporate events and concerts. It is a very busy place, attracting 290,000 visitors a year to the Cathedral, its churchyard and medieval herb garden. The Cathedral relies on a small but dedicated team to be inclusive and welcoming to all.
Southwark Cathedral is committed to being an Equal Opportunities Employer. We believe in promoting and building a diverse and inclusive team, and workplace, culture and governance structures that are welcoming to and respectful of all. We welcome applications from all suitably qualified people whatever their ethnicity, background, age, disability, long term condition, sexual orientation, gender identity, or any other characteristic protected by law.
Southwark Cathedral is committed to a culture of safeguarding, especially for children, young people, and vulnerable adults. The Cathedral has adopted the Church of England policy statement ‘Promoting a Safer Church (2017)’; Safeguarding Learning and Development (2024) and the Safer Recruitment and People Management Guidance (2021). Every member of our team is recruited according to these policies and is required to complete safeguarding training.
The client requests no contact from agencies or media sales.