We currently have a fantastic opportunity for an innovative Shop Manager, who is looking to make their mark in a high profile store in Borehamwood. You will join us working 35 hours per week on a rota basis (to include weekends) and in return you will receive a competitive salary of up to £18,833.65 per annum plus excellent benefits.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2019 we helped around 191,000 cats and kittens, an average of more than 520 per day.

Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece', our team of Shop Managers ensure customers are met with great customer service. We are helping the environment while improving the lives of cats, one t-shirt at a time.

Responsibilities of our Shop Manager:

As a Shop Manager you will combine commercial acumen with creativity, leading a team of employees and volunteers to deliver the highest standards of customer service and presentation in order to maximise income for cat welfare. This is an exciting opportunity to manage a successful store, market and promote the store within the community and build an exceptional team that are committed to raising funds to support cats and kittens in our care.

What we’re looking for in our Shop Manager:

• previous retail and people management experience
• a strong communicator with excellent organisational skills
• a highly self-motivated, positive and resilient individual
• the ability to build and maintain positive working relationships with a variety of people
• strong knowledge of the issues relating to recruiting and retaining volunteers
• experience of working to targets and KPIs within a retail environment is essential

What we can offer you:

• salary of up to £18,833.65 per annum plus excellent benefits
• generous annual leave entitlement
• contribution pension scheme
• life assurance scheme
• range of health benefits
• Employee Assistance Programme
• and more

Join us as our Shop Manager and know you are helping to make a real difference to cats and kittens across the UK!

Unfortunately, we cannot accept applications or CVs that are emailed to us directly.

Closing date: 26 April 2021

Virtual interview date: 11 May 2021

We currently have a fantastic opportunity for an innovative Shop Manager, who is looking to make their mark in a high profile store in Mere & Gillingham. You will join us working 35 hours per week on a rota basis (to include weekends) and in return you will receive a competitive salary of up to £18,833.65 per annum plus excellent benefits.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2019 we helped around 191,000 cats and kittens, an average of more than 520 per day.

Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece', our team of Shop Managers ensure customers are met with great customer service. We are helping the environment while improving the lives of cats, one t-shirt at a time.

Responsibilities of our Shop Manager:

As a Shop Manager you will combine commercial acumen with creativity, leading a team of employees and volunteers to deliver the highest standards of customer service and presentation in order to maximise income for cat welfare. This is an exciting opportunity to manage a successful store, market and promote the store within the community and build an exceptional team that are committed to raising funds to support cats and kittens in our care.

What we’re looking for in our Shop Manager:

• previous retail and people management experience
• a strong communicator with excellent organisational skills
• a highly self-motivated, positive and resilient individual
• the ability to build and maintain positive working relationships with a variety of people
• strong knowledge of the issues relating to recruiting and retaining volunteers
• experience of working to targets and KPIs within a retail environment is essential

What we can offer you:

• salary of up to £18,833.65 per annum plus excellent benefits
• generous annual leave entitlement
• contribution pension scheme
• life assurance scheme
• range of health benefits
• Employee Assistance Programme
• and more

Join us as our Shop Manager and know you are helping to make a real difference to cats and kittens across the UK!

Unfortunately, we cannot accept applications or CVs that are emailed to us directly.

Closing date: 26 April 2021

Virtual interview date: 07 May 2021

Are you a fashion conscious dog lover?

Dogs Trust is the largest dog welfare charity in the UK with a nationwide network of rehoming centres and charity shops. Last year, Dogs Trust centres cared for over 9,000 dogs; we never put a healthy dog down.

With approximately 40 retail stores already across the UK and new stores opening almost weekly, Dogs Trust is the most rapidly growing charity retailer in the UK. With a broad range of donated and bought in products, we are looking for dynamic and flexible managers who have the customer and the charity at the heart of everything they do. 

Now you can be part of our next chapter. We are seeking a commercially minded Store Manager, working 5 days a week (including most weekends), to help to build and inspire a team of volunteers, take personal ownership for the performance of the store, maximise profits and deliver excellent customer service. In this varied and exciting role you will be instrumental in ensuring your store is a successful hub of the community, working closely with Rehoming Centres and representing the Dogs Trust brand. This is a great opportunity to be part of a busy and dynamic retail environment that changes every day!

So if you have retail experience along with strong team and budgetary management skills and enjoy leading from the front and driving sales through commercial awareness and inspirational customer service whilst making a difference to the dogs in our care, please apply.

Please note that this is a 12-month fixed term contract opportunity. 

At Dogs Trust we value diversity and we're committed to creating an inclusive culture.  We actively encourage applications from people of all backgrounds, abilities and cultures and believe that a diverse workforce will help us to achieve our mission. Should you need any adjustments to the recruitment process, either at application or interview stage, please contact us.

This role is an opportunity to join the award-winning London Landmarks Half Marathon Team on a short term-contract from May-September 2021. The role will be part home-based and part office-based in London.

We are looking for an Event Assistant to join our team and provide excellent customer service and support to our 14,500 runners in the lead up to LLHM 2021 race day.

Applications

• Applications close on Wednesday 14th April 2021

If you have any questions please get in touch.

ASSISTANT MANAGER, THE CRESCENT, NOTTINGHAM CITY, FRWK11 £24,011 - £26,060, 37 HPW, PERMANENT

The Crescent is a mental health supported accommodation service that operates a ‘Core and Cluster’ model with a total of 27 units. The team offer a Person Centred and Recovery based approach to include supporting those with other secondary issues such as substance misuse, offending behaviour and mild learning difficulties.

This is an exciting opportunity for an Assistant Manager to help shape the development of a new contract (from 1st April 2021). 

The main purpose of the role is to assist in the management and leadership of all aspects of the day to day running of the service. 

The Assistant Manager will also assist the Service Manager in the on-going development of the service, and will identify and implement continuous service improvements to ensure that outcomes are in line with service targets, and that service users’ needs are being met.

The successful candidate for the role of Assistant Manager will have:

• Evidence of leadership qualities and people management skills
• Experience of taking the lead on risk assessments and risk management
• Excellent communication skills
• An ability to balance competing demands on your time
• Be committed to the continuous improvement of the service

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

97% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application.

NO AGENCIES PLEASE

Charity Shop Managers
Location: Various opportunities, see details below
Salary: £21,111 per annum (Pro-rata)
Hours: 30-37.5 hours per week, Rota basis, including weekends and Bank Holidays
Contract: Permanent contract

Passionate about Retail and want to make a Difference to Local Lives?

We are looking for Charity Shop Managers to join our team and help raise income for St Wilfrid’s Hospice.

As the successful applicant you will love meeting our customers & supporters in the local area. Leading a team of staff & volunteers to help develop our retail experience in each local community and through this, generate vital income for our Hospice by meeting the shops’ strategic and operational goals.

The ideal candidates will be creative, adaptable and organised, with the ability to take responsibility for the shop, be IT competent and have strong communication skills, to help collaboration with colleagues across the Hospice and in the community. The roles are hands-on and involve manual handling.

Current opportunities are:

Charity Shop Manager for our Community Shop, Midhurst
30 hours/wk.

This is a well-established shop with lots of potential in the heart of the town.

Dual Site Manager for our Community Charity Shops in Bognor Queensway & Felpham
37.5 hours/wk.

Our Felpham shop is a small community shop with strong local support, and our Queensway Shop offers high volume at low prices, and is branded as our £3,2, 1 shop.

Charity Shop Manager for our Furniture & Clearance Outlet, Chalcroft Lane, Bognor
37.5 hours/wk.

This shop is one of our largest locations, with a diverse offer. It combines furniture and home furnishing sales and donation handling, along with offering clearance lines at low prices and high volume to our customers.

All roles will be reporting to the Retail Area Sales & Development Manager, or Retail Director, and candidates should have retail experience, including ideally shop management.

In addition to a competitive salary we offer a comprehensive benefits package which includes a generous holiday entitlement starting at 27 days per year plus bank holiday entitlement (pro rata), a contributory pension scheme, or continuation to the NHS Superannuation Scheme, life assurance, and a contributory cash reimbursement plan. We offer a friendly, challenging, yet supportive working atmosphere with a committed team of colleagues.

Closing date: 22 April 2021
Interview date: 27 April 2021

St Wilfrid’s Hospice is an equal opportunities employer committed to promoting an environment that is inclusive and free from all forms of unlawful or unfair discrimination. We recognise and encourage the valuable contribution that people from all backgrounds and experiences bring.

To Apply and for More Information:

If you would like to apply and find out more about this position, please click the Apply button to be directed to our website where you can see the full job description and download the application form.

No agencies please.

Title: Retail Manager
Salary: £14,943 - £16,438 per annum depending on experience
Hours/Contract: Full time, 35 hours per week
Contract Type: Permanent
Based: Marie Curie Golders Green Shop
Closing date: 26th April 2021
Interview date: TBC

An exciting opportunity has arisen for a Retail Manager to join our team in the Marie Curie Golders Green Shop!
Our store manager is the most senior member of our team and will work closely with our retail district managers focusing on leading our people, products and culture, whilst driving sales and creating long term relationships with our customers.

You will be accountable for achieving maximum sales within the shop ensuring that direct costs are kept to a minimum. Using best charity retail practice, creative flair, and an ability to lead by example, you will enable the shop team to create an inviting shop that encourages sales and promotes excellent customer service.

Gift aid is a vital source of income from donated goods and you should ensure that this is maximised when dealing with customers and donors, ensuring that excellent customer service is provided at all times. You should also ensure that high standards of cleanliness are maintained throughout the shop including the sales floor, stock processing area, offices and communal areas. You and your shop team will support the Area Manager in suggesting and implementing local initiatives to maximise sales and generate stock donations.

You will also support the recruiting, training and management of staff and volunteers leading by example providing regular updates to everyone involved, sharing good practice and promoting charity procedures and guidelines.
If you have a flair for retail and a real passion to work for a charity that really does make a difference to people, day in, day out, we want to hear from you.

What we are looking for:
- Excellent customer service skills with an ability to communicate with tact and discretion
- Comprehensive retail management experience preferably in fashion/clothing, with experience in cash handling and financial management procedures (including completion of sales records)
- Strong leadership skills with proven line management experience
- A compassionate individual with a passion for the Marie Curie brand

What's in it for you:
- Continued access to NHS Pension Scheme (subject to eligibility)
- Marie Curie Group Personal Pension Scheme
- Season ticket loan
- Loan schemes for bikes; computers and satellite navigation systems
- Continuous development
- Industry leading training programmes
- Employee Assistance Programme
- Flexible Working

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

This role will be subject to receiving a satisfactory Basic criminal record check.

We reserve the right to close this vacancy early. Agencies need not apply.

Tommy’s are looking for an Events Assistant to join the team for a fixed-term role starting May 2021 and finishing on 30th April 2022.

The main purpose of this fundraising role, is to support the Tommy’s team of 2,500 runners in the London Landmarks Half Marathon event to reach our ambitious team fundraising target. At Tommy’s, we pride ourselves on giving the best supporter journey from sign up, to race day and beyond - this role is a key part of that. You will be talking to runners everyday on the phone and via email to ensure they receive exceptional supporter care and fundraising support, as well as assisting with various ad hoc event tasks.

This is an excellent opportunity to gain experience both in the events and charity sector as you will be joining the award-winning London Landmarks Half Marathon Team at Tommy’s. It is an incredible event to work on and is a very exciting time to join, as we build on from the excitement of the first two years to deliver the best London Landmarks Half Marathon yet.

We are not necessarily looking for experience in a similar role, however, the successful applicant will have administration and communication expertise with the transferable skills and personal attributes to deliver excellent customer service and a passion for the event and Tommy’s cause. We are a small team delivering the event, therefore everyone in the team will be required to be flexible to turn their hand to whatever is needed to be done to deliver a successful event.

The role will be part home-based and part office-based in London.

Applications

• Applications close at Midday Wednesday 21st April 2021
• Interviews on Tuesday 27th April 2021 or Friday 30th April 2021

Could you provide PA support to our Medical Director, helping them to achieve our aims and goals?
 
About the role

As Personal Assistant to the Medical Director you’ll be providing PA and administrative support to the director enabling them to carry out their role as effectively as possible, independently prioritising, planning, coordinating and overseeing logistics for meetings and conferences with individuals and entities internal and external to the British Heart Foundation (BHF), including professors, donors, and other key stakeholders.

You’ll serve as the Medical Director's liaison to varied internal and external contacts and will facilitate his participation in his other senior external roles, including the Research Excellence Framework.

About you

With a good understanding of the context and operations of research funding and relationship with Universities, NHS structure, and large medical charities, you’ll have knowledge of how a large research charity works, and the roles and structure within it.

You’ll have previous experience in supporting executive level staff, as well as significant experience of handling sensitive and confidential information with integrity and discretion. With experience of providing bespoke support to senior stakeholders with complex needs and priorities you'll have exceptional organisational and engagement skills. 

With a flexible approach, you'll be able to plan ahead and balance conflicting priorities whilst managing your own workload with minimal supervision. 
 
A motivated, self-starter with a positive ‘can-do’ attitude you'll be comfortable with taking changes in scope and direction in your stride and be able to rework plans as needed whilst maintaining enthusiasm, quality and momentum.

We're looking for someone with excellent communication skills, both verbal and written. Someone who can show professionalism, honesty and integrity.

Interview process

The interview process will be held over MS Teams and first round interviews will be held 27th and 28th April 2021.

How to apply 

To apply for this role please use the apply button to be redirected to our career site. Our process involves submitting your CV and a supporting statement, which should outline your interest and explain how you meet the role’s criteria. 

We celebrate diversity and make inclusion part of what we do every day. Diversity and Inclusion forms a main pillar in our People Experience Strategy. Our aim is for all of our colleagues and volunteers to bring their true self to work, so we can beat heartbreak for everyone.

Should you need any adjustments to the recruitment process, at either application or interview, please contact the BHF Recrutiment team.

Do you have retail experience and now looking for a new challenge? Then we could be looking for you!

An opportunity has arisen for the role of Assistant Manager of our shop in Banbury.

You should be able to demonstrate in-depth knowledge of the retail environment and be a strong proactive leader. A flexible approach to working will be required as the shop is open seven days per week.

You will be responsible for supporting the Shop Manager in the day-to-day management of the shop; generating donations; display and merchandising; managing stock deliveries and collections; record keeping; cash handling and crucially, recruiting, training, motivating, managing and supporting a loyal and committed team of volunteers.

You should be able to offer the following qualities:

* Good experience in retail in high street or Charity retail.
* The ability to work under pressure and prioritise a changing workload.
* The ability to drive sales and achieve income targets.
* A good knowledge and understanding of health and safety best practice.
* You should be numerate, organised and resourceful in building links/support within the local community.
* The ideal applicant will be personable, hands on and committed to achieving the highest retail standards.
* Good communication and customer service skills are essential.
* An affinity with the work that Wood Green does and a desire to increase public awareness and donor engagement of the Charity's mission.

This is a part time (16 hours), fixed term position with a competitive salary.

£18,138- £19,698 FTE

2 x Assistant Clinical Leads for Adult Services  

Contract: 1-year fixed term (with intention to renew year on year)

Hours:  21 hours per week (37.5 FTE)

Salary:  £33, 000 pro rata FTE (£18,480 actual) per annum

Hours: Flexible. Days, at least one early evening and 1.5 hour team meeting twice a month on a Wednesday.

Location: St Paul’s, Bristol and/or outreach centre (Currently some home-working due to the coronavirus restrictions)

About The Green House

The Green House Bristol has been providing free, specialist therapy to survivors of sexual abuse for over 35 years. We currently see over 100 adults and children every week in our therapy centre in St Paul’s, our outreach centres and currently also in remote therapy.

Over the next 3 years, The Green House plans to increase and diversify our service offers to survivors, with a hope that anyone in Bristol or surrounding areas, who has experienced sexual abuse can access quality, trauma-informed services.

About the role

This is an exciting opportunity to join our Adults Service Counselling team as an Assistant Clinical Lead, offering estimated 5 therapy sessions per week (currently at least some of these of will delivered remotely), supporting and managing a team of specialist therapists, and assisting the Clinical Lead with service development and innovations in line with The Green House strategy.

The successful candidates will be reflective and empathetic with experience and knowledge of the issues faced by people who have experienced sexual abuse. They will also be organised, and have the skills needed to manage and support a skilled team.

We are looking for two experienced counsellors or psychotherapists with an interest in managing and developing quality services, to join our growing team at this exciting time.

For now, this role will be a mixture of home-working and office-based, at our therapy centre in St Agnes Lodge, St Pauls or at one of our outreach centres.

About The Green House as an employer

The Green House offer a flexible working arrangement and supportive working culture. We offer training and development opportunities for all staff and would support you to grow into your role with us.

We offer 25 days annual leave plus bank holidays (pro rata) per annum plus a gifted 3 – 4 days over the Christmas period and an auto-enrolment pension scheme. We also pay for individual clinical supervision and provide regular spaces for clinical reflections and peer supervision.

For more information on the role, you can download the job description and person-specification here. To make an application for the position, please complete an application form evidencing how you meet the criteria in the job description and person-specification, and also complete an equalities monitoring form (optional).

Please note that we are a flexible employer and will work with you to create a work schedule that works for you and The Green House.

We value diversity and encourage applications from people of all genders and backgrounds. All appointments are made subject to references and an enhanced DBS check. 

Applications must be summitted by 9am Monday 19th April 2021.

Interviews will take place on Monday 26th April 2021 or Tuesday 27th April 2021 likely via Zoom video link.

We are looking for an enthusiastic Assistant Merchandiser to join the RSPB Commercial Team at our HQ to assist the Merchandising Manager on a 12-month contract. This is a great opportunity to work for the largest wildlife conservation organisation in Europe, where you can be a part of our work to care for the environment and save nature.

Assistant Merchandiser (Fixed Term)
Reference: MAR20216152
Location: RSPB UKHQ - The Lodge
Salary:  £22,986.00 - £25,500.00 Per Annum
Benefits: Pension, Life Assurance, 26 days Annual Leave
Duration: 12 months

What’s the role about?

You'll be working with our buyers to help us develop our ranges across product areas as diverse as bird food, fashion, books and toys. Using sales data you'll use your analytical and communication skills to propose changes to our current product ranges, as well as forecasting and ranging products for our retail shops and e-commerce channel.

You'll also be helping to run our promotional programme, working with our fulfilment team to ensure that the stock arrives on time and is distributed correctly, before monitoring sales to judge the success of the promotions. As well as this, you'll be producing the promotional signage for stores, ensuring that our offers are clearly communicated to our customers.

The role is a great opportunity to develop a wide array of retail HQ skills, working with the stakeholders in our Commercial team.

Essential skills, knowledge and experience:

• GCSE or equivalent in Maths and English or equivalent subjects which demonstrate literacy and numeracy skills.
• Understanding of the principles of retail through sales, stock and promotions
• Understanding sales data or equivalent to make decisions
• Communications – listening, writing and verbal. Able to communicate clearly to develop shared understanding with the rest of the team.
• Influence - being able to persuade others and negotiate to reach agreement.
• Judgement and decision-making - able to define and clarify a situation through gathering facts and evidence, evaluating options and making justifiable decisions.
• Numeracy and analysis - able to understand and interpret numerical/analytical scenarios
• Computer skills – proficient with Excel

Desirable skills, knowledge and experience:

• Experience in a retail or commercial environment

Closing date: 23:59, 02 May 2021
We are planning to hold interviews for this position on 13th and 14th May 2021.

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position and to apply, please click the Apply button to be directed to our website where you can complete your application for this position.

When you make your application please ensure that you include reference number MAR20216152 on any correspondence.

No agencies please.

Do you have retail experience and now looking for a new challenge? Then we could be looking for you!

An opportunity has arisen for the role of Assistant Manager of our shop in Norwich.

You should be able to demonstrate in-depth knowledge of the retail environment and be a strong proactive leader. A flexible approach to working will be required as the shop is open seven days per week.

You will be responsible for supporting the Shop Manager in the day-to-day management of the shop; generating donations; display and merchandising; managing stock deliveries and collections; record keeping; cash handling and crucially, recruiting, training, motivating, managing and supporting a loyal and committed team of volunteers.

You should be able to offer the following qualities:

* Good experience in retail in high street or Charity retail.
* The ability to work under pressure and prioritise a changing workload.
* The ability to drive sales and achieve income targets.
* A good knowledge and understanding of health and safety best practice.
* You should be numerate, organised and resourceful in building links/support within the local community.
* The ideal applicant will be personable, hands on and committed to achieving the highest retail standards.
* Good communication and customer service skills are essential.
* An affinity with the work that Wood Green does and a desire to increase public awareness and donor engagement of the Charity's mission.

This is a part time (24 hours),fixed term with a competitive salary.

£18,138- £19,698 FTE

Lead Investigator – Customer Enquires and Complaints

22 Months Fixed term Contract, Full-time 36 Hours

£35,243 - £43,091 per annum plus benefits

Location: 23 Portland Place.  Currently home based due to Covid 19 Lockdown measures

Working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever possible. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.

We are continuing to review our ways of working, and our return to our offices in the coming months will be gradual and considered, with the well-being of our teams as our primary focus as well as moving forward with incorporating remote working into our future.
 

About us

Our vision is safe, effective and kind nursing and midwifery that improves everyone’s health and wellbeing. As the professional regulator of more than 725,000 nursing and midwifery professionals, we have an important role to play in making this a reality.

Our core role is to regulate. First, we promote high professional standards for nurses and midwives across the UK, and nursing associates in England. Second, we maintain the register of professionals eligible to practise. Third, we investigate when nursing or midwifery care goes wrong – something that affects less than one percent of professionals each year.

To regulate well, we support our professions and the public. We create resources and guidance that are useful throughout people’s careers, helping them to deliver our standards in practice and address new challenges. We also support people involved in our investigations, and we’re increasing our visibility so people feel engaged and empowered to shape our work.

Regulating and supporting our professions allows us to influence health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We use our voice to speak up for a healthy and inclusive working environment for our professions.

Check out our NMC LinkedIn page here for an insight into the NMC, our vacancies and the world of healthcare regulation  

About the role

We are committed to putting people at the heart of everything we do, and as part of our ongoing work to improve how we respond to patients, the public and those on our register we set up a new Customer Enquiries and Complaints team in April 2019. The team is dedicated to improving our approach to enquiries and complaints. Excellent customer service is at the forefront of this work.

The Lead Investigator - Customer Enquiries and Complaints post is a key role within the team. The post holder will ensure that corporate complaints and enquiries are handled with a person-centred approach and resolved in line with the NMC’s processes.

The post holder will lead on complex complaint responses and detailed reviews. Seeking opportunities to enhance services to our customers and continuously improve by analysing customer feedback and identifying learning will also be key elements of the role.

About you

Essential skills/experience required

• Demonstrable ability to investigate and respond to complaints
• Good experience of letter and report writing
• Good experience of working to challenging timescales
• Good experience working in a customer services environment
• Good experience of working with a range of internal and external stakeholders
• Ability to plan, prioritize a variety of tasks with a high level of accuracy
• Good verbal and listening communication skills

Why work for the NMC?

Our people are at the heart of everything we do. We aim to recruit the right people in the right places and we value the contribution they make to the success of our organisation. In return, we offer a comprehensive and competitive benefits package. To find out further information, please look at our benefits page.

To apply

For more information about the role please read the job description and the person specification.

Please click on the apply button at the top or bottom of this advert, where you will be taken through our application process and asked to submit your experience in line with the criteria detailed in our person specification, the job description and advert. Please note, we do not accept incomplete applications or CV’s as part of our application process.

Closing date for completed applications: 27th of April at 23.59

Interview Date: 6th-7th of May

Please note, if we receive a high level of applications, we may choose to close this advert early. We encourage you to complete your application as soon as possible to avoid disappointment.

Interviews will be held on a virtual basis and this will include a video interview, and possible telephone interview and/or on-line assessments. Again, all details of this will be given to you if you are shortlisted for the role.

Your health and wellbeing is our top priority, so if you become unwell during the process we would appreciate receiving an update as soon as possible. You will also have the opportunity to make us aware of any reasonable adjustments needed for your interview upon receiving your interview invite from a member of the resourcing team.

Screening and Vetting

All of our roles are subject to pre-employment checks, we are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.

The NMC is an exciting organisation with the ambition to be the leading healthcare regulator. To achieve this, we are working in an agile way that offers great opportunities for people with diverse backgrounds. We are committed to being an inclusive employer.

We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, marital status, pregnancy, maternity, disability, or gender identity.