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Job description
Assistant Support Worker
Hounslow
£28,683 - £29,487
Are you passionate about making a lasting difference to the lives of vulnerable adults?
Our client looking for an Assistant Support Worker (known internally as Duty Worker) to join their team in Hounslow. The Hounslow LIFE service is a large multi-site service that currently has a staff team of 31 supporting 86 clients; covering specialism's such as Homelessness, Substance Use and Mental Health. The service focuses on supporting residents around their strengths and aspiration's for the future.
This is an exciting opportunity to join their new Assessment Hub team at Apple Tree Cottage, providing rapid assessment and support into appropriate accommodation to clients over a 28-day period, ensuring those at risk of rough sleeping and homelessness can be directed to services suitable to their immediate, medium and longer term needs.
The role of a Duty Worker is to jointly manage the safe day to day running of the project with other members of the team and to provide support and advice to clients.
- The first point of contact at Reception or over the phone for clients and visitors
- Responsible for coordinating the Health and Safety within the service with the support of the Service Manager.
- Expected to regularly participate in team meetings and other ad hoc project groups as agreed with the management and team of the project.
Please note, due to the needs of their services, there is a requirement to work a shift rota, so flexibility is required. This will include some weekends and bank holidays.
For this role staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday.
About you
You will have a passion for supporting some of the most socially excluded individuals in the borough and ensuring that they have access to the same opportunities as everyone else, within the wider community. To succeed in these rewarding roles you will have:
- Good communication skills with the ability to respond and interact effectively with residents and colleagues.
- Experience in following administrative procedures and maintaining clear and accurate records.
- Some experience of dealing directly with the public and/or clients or customers in a busy service environment
- Some experience of liaising effectively with a variety of people/agencies
- An understanding of the issues faced by homeless or vulnerably housed people – you may have had personal experience of homelessness yourself
This is a really crucial role within the service and would be ideal for people who are looking to develop their career in the sector.
Above all we are looking for inspirational, dedicated individuals; committed to our client's Recovery Ethos, and have a genuine desire to support people to transform their lives.
Closing date: 10am on 6 July 2026
Interview and assessments on: TBC
Organisation
Posted on: 24 June 2026
Closing date: 06 July 2026 at 10:00
Job ref: STM1174714
Tags: Social / Support Work
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City of London, Greater London (On-site)
£30,703 - £31,507 per year
Full-time
Permanent
Job description
Are you interested in working for a charity that makes a real difference to the lives of vulnerable adults?
We are seeking a highly organised and proactive Duty Worker to support the effective day-to-day running of our women-only hostel. The role involves carrying out a range of administrative duties, maintaining accurate resident records, responding to enquiries, reporting and monitoring repairs, liaising with contractors and external agencies, and ensuring residents receive a professional and responsive service.
In this role you will:
- Maintain accurate resident records, process referrals, manage correspondence, and undertake a range of administrative tasks to support the efficient operation of the women-only hostel.
- Report, monitor, and follow up on repairs and maintenance issues, liaising with contractors and relevant teams to ensure works are completed promptly and to a high standard.
- Act as a key point of contact for residents, staff, and external agencies, responding to enquiries, coordinating appointments, and contributing to a safe, welcoming, and well-managed environment.
About you
The successful candidate will be able to manage competing priorities, maintain confidentiality, and contribute to a safe and well-maintained environment for all residents.
You will also:
- Have excellent organisational and administrative skills, with the ability to manage a varied workload, maintain accurate records, and prioritise tasks effectively.
- Possess strong communication and interpersonal skills, enabling them to build positive relationships with residents, colleagues, contractors, and partner agencies.
- Be proactive, reliable, and committed to providing a high-quality service, with the ability to respond to repairs, resolve issues efficiently, and contribute to a safe and well-maintained hostel environment.
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
*For genuine occupational requirement reasons we are looking to appoint a woman for this post (exemption under the Equality Act 2010 Part 1 Schedule 9).
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
When you're ready to apply click the ‘Apply Now’ Button to start your online application form.
Closing date: 10am on 30 June 2026
Interview and assessments on: TBC
Organisation
Posted on: 16 June 2026
Closing date: 30 June 2026 at 10:00
Tags: Social Care / Development, Social / Support Work
The client requests no contact from agencies or media sales.
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