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Job Title: Carers Manchester Contact Point Helpline Worker
Responsible to: Carers Manchester Contact Point Co-ordinator
Accountable to: Assistant Head of Operations
Reporting to: Carers Manchester Contact Point Co-ordinator
Salary: £24,900 per annum
Hours: 35 Hours
Location: Hybrid working from home/ Greenfish, Oldham Street, Manchester. Dependant on the service requirements.
Context
At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester.
Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can, not only build resilience, but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities.
Our aim is to empower and enhance the lives of people in Greater Manchester. We currently work in five Greater Manchester authorities, Bury, Manchester, Rochdale, Salford and Stockport.
Job Purpose
Carers Manchester Contact Point (CMCP) is the first point of contact for unpaid carers seeking information, advice and support to help them with their caring role.
The service delivers a free confidential helpline for carers Monday to Friday. Helpline opening times are subject to change, based on the needs and requirements of carers using the service.
The aim of this role is to be part of a team providing a comprehensive information, advice and support to carers in Manchester. The post holder will work alongside colleagues from Gaddum and potentially other organisations to be the first contact in a busy service providing advice via a telephone advice line and managing referrals made through digital sources. They will provide information and advice and refer more complex issues to the appropriate agencies delivering the Manchester Carers Pathway.
Key responsibilities
Advice giving
· Answering telephone calls into a central helpline offering support and guidance to unpaid carers in Manchester.
· Provide relevant and meaningful support and information to unpaid carers utilising internal and external resources.
· Inform carers about carers assessments and refer where necessary.
· Inform carers about emergency grants available and refer where necessary.
· Ensure all advice and support given is delivered in a timely manner to suit the needs of carers calling the helpline whilst balancing waiting callers.
Follow-up support
· Refer unpaid carers to local services to access local and culturally appropriate support in their area.
· Refer carers to Adult Social Care for Carers Assessments to discuss and improve their caring situation.
· Signpost carers to relevant services in Manchester suited to their individual need.
· Complete relevant grant applications for carers using the service where needed.
· Use Carers Manchester Contact Point and other reliable and accurate resources to find, interpret and communicate relevant information to carers
· Research and explore options and implications so that carers can make informed decisions.
· Write and maintain detailed case records for all casework completed.
· Collect required data for statistical monitoring and report preparation.
· Complete the required training to comply with quality assurance processes.
This role is subject to an Enhanced DBS Check.
The post-holder will be required to undertake other tasks as reasonably directed by the CMCP Coordinator, which will usually be commensurate with the skills and experience of the post-holder.
All staff are expected to work within all of Gaddum’s policies and procedures as they relate to delivery of the CMCP.
Registered Charity
51 - 100
Our vision is for every individual and community we walk alongside to have equitable health, wealth and self.
The client requests no contact from agencies or media sales.
Thank you!
About the role
You will play an important part in a small proactive marketing and communications team, which works hard to promote the many events, activities and operations of Nene Park Trust and builds our brand awareness across the city and the region.
This is a trainee role and as such you will get a lot of support and training from the team. We’re keen to see enthusiasm, potential, great ideas and a genuine passion for promotion.
Key areas of work:
- Content Creation: Assist in the creation of compelling content for digital and print marketing materials, including social media posts, blog articles, newsletters and press releases.
- Social Media Management: Support in maintaining Nene Park Trust’s presence on social media platforms, including Facebook, Instagram, LinkedIn and TikTok. This may include scheduling posts, engaging with followers and monitoring analytics.
- Website Maintenance: Support the maintenance and updating of the organisation's website, using our WordPress platform, ensuring content is accurate, relevant and visually appealing.
- Event Promotion: Supporting the promotion of our wide range of events and activities, including seasonal festivals, family events, education programmes and fundraising initiatives.
- Graphic Design: Assist in the creation of graphic design assets such as posters, flyers, banners and digital ads using design software (e.g. Canva or Adobe Creative Suite).
- Photography and Videography: Support the Digital Content Creator in the capture of high quality visual content (photos and videos) to showcase the Park's attractions, events and conservation efforts.
- Engage with our visitors and Park users: Be prepared to talk to our visitors when we carry out customer surveys and build relationships with tenants and stakeholders to help our marketing.
- Market Research: Conduct market research to identify trends and gather insights to help enhance campaigns.
- Maintaining our customer database: UseHubspot, our Customer Relationship Management (CRM) systemand keep our databases up to date.
- Brand Management: Ensure brand consistency across all marketing materials and communications, adhering to brand guidelines and standards.
- Administrative Support: Provide administrative support to the marketing team, including data entry, file management and scheduling meetings.
Knowledge, skills and expierence
- A degree, other qualification or relevant marketing and communications experience
- Understanding of digital marketing tools and platforms, including social media management tools, content management systems, and analytics software
- Basic graphic design skills and familiarity with design software (e.g. Canva, Adobe Photoshop, Illustrator).
- Excellent communications skills –both written and verbal
- Creative and innovative –staying up to date with digital marketing trends
- Attention to detail and an eagle-eyed proofreader
- Ability to multi-task and work effectively under pressure in a fast-paced environment
- Strong administrative and organisational skills
- Proactive, collaborative and with a ‘can do’ attitude –able to work both independently and as part of a team.
What we offer
We recognise the high level of service we deliver is dependent upon our excellent staff team and we offer an extensive rewards package to recognise employees' commitment to the Trust. You can find out more about the benefits of working with us on our website.
More information and how to apply
Please visit the Nene Park Trust website to view the full recruitment pack and apply for this role. Completed application forms should be submitted by 9:00 on Thursday 16th July 2026.
The client requests no contact from agencies or media sales.