St Luke’s Hospice – Caring for Harrow and Brent St Luke’s Hospice cares for people approaching the end of their life in Harrow and Brent. We aim to give the people we care for the best possible quality of life, each and every day. Supporting local people and their families is at the heart of what we do – focusing on what matters the most to them is at the centre of our care.

The care we give is free of charge, available to all, and respects the cultures, religions and beliefs in our richly diverse community. Our care is given with compassion and dignity and involves not just looking after the patient, but also includes supporting the people closest to them. 

We receive around 40% of our funding from the NHS and the rest is raised from the amazing generosity of the organisations and people who make our care possible. Our local community is a vital partner in our care, kindly supporting us through their donations and fundraising alongside the dedication of over 800 incredible volunteers who freely give us their time to support the best possible end of life care for local people.

Job Purpose and scope

As project manager the post holder will be working to support the development of a new Advance Care Planning (ACP) Programme at St Luke’s Hospice, a project being run in collaboration with Compassion in Dying, a national campaigning and training organisation.

St Luke’s Hospice and Compassion in Dying aim to build a 2 year pilot programme to increase utilisation of ACPs in Harrow & Brent, share project learning across North West London and improve practice more widely. Our transformation project will widen access to ACPs beyond those traditionally accessing hospice care to a larger cohort of people who will benefit. This will include care home residents and the frail elderly.

The project aims to run ACP awareness-raising activities in the local community, recruit community volunteers to facilitate practice, and provide a new 1:1 ACP service to support local people to understand the different aspects of ACP, enabling them to choose those relevant to themselves, and record and share their personalised wishes and decisions about treatment and care.

The post holder will be expected to manage the delivery of the project, offering advice and taking decisions in collaboration with the project lead to establish an effective and sustainable service.

The post holder will support the wider organisational vision, values and business objectives ensuring safe working practices are upheld in regards to training and adherence to SLH policies, guidelines and operational procedures.

Duties and responsibilities

Project Management

• To project manage the delivery of ACP project.
• To set up and service stakeholder board meetings
• To ensure the development of required project documentation, working with key stakeholders in line with standard methodology.
• To identify and take action to secure resources required to deliver assigned work within assigned budget.
• Develop, refine, maintain, monitor and manage relevant project plans ensuring progress is tracked, including any anomalies to the plan.
• Draw to the attention of the project lead and delays to the plan and together modifying plan accordingly
• To support, manage and coordinate the project to achieve agreed objectives which will include;
  • Co-ordinating meetings and management of relevant documentation.
  • Facilitating project and stakeholder meetings
• Analyse and present data to assist in the general decision making process
• Produce required reports to show progress on the programme.
• To ensure risks and issues are identified and escalated to the project lead alongside recommendations for resolution where possible.
• To set up systems for collecting the key performance indicators identified in the preparatory papers and ensure these are monitored and reported on a regular basis

• To advise on project delivery at all levels
• To advise in terms of aligning expectations on project resources and deliverables.
• Through coaching and demonstrating leadership behaviour, contribute to the development of the service.
• Develop and foster relationships with key contacts in St Luke’s Hospice and the partner organisations and proactively manage these relationships such that colleagues can count on reliable and knowledgeable support and information about the project and other managed activities.
• To work with CiD to ensure smooth delivery of the skills training to the volunteers and staff and where required organise appropriate training where required.

1. To undertake the identification of project interdependencies
2. To advise on the effective sequencing of inter-dependent project activities and use excellent interpersonal skills to manage the potentially conflicting views and priorities of stakeholders.

Planning and Organising

• To plan and deliver the deployment of these processes and activities.
• To be responsible for the processes that ensure the construction, governance and delivery of robust project plans that will deliver successful outcomes for the project.
• To write regular project reports, including a final  report which will advise on sustaining the successes achieved and building a financial base for the continuation of the project at the end of the 2 year funding

Patient and Client Care

• Contact with patients, clients or the wider public where they may be involved in the co-production of service improvement or redesign work.
  • Undertakes surveys/audits relating to project and associated programmes.

Service and Policy Development

• To assist in the development of the processes and procedures that support the successful delivery of the project
• To advise, coach and challenge the project lead on the plans and delivery schedules for project.
  • To promote best practice across the organisation in project management skills and techniques through delivering effective and targeted training as required and appropriate.

Information System use and management

• Be a confident and capable user of Microsoft packages to produce relevant reports.
• Handle large amounts of raw data and manipulate into simple formats to interpret findings.
• Use IT effectively to monitor performance in an area undergoing improvement activity in order to recognise the impact on performance as a result of change activities.

Interviews on a rolling basis until suitable candidate is recruited.

The role

This is an exciting opportunity to join the Community and Events team at Breast Cancer Now, a high performing and close knit team that has seen huge success over the last 12 months.

This varied role will predominantly work across in memory fundraising, providing exceptional stewardship and supporter care whilst assisting on income processing. The successful applicant will provide administrative support to the Associate Director and wider team, as well as having the opportunity to work across other events and community products at peak times in the year.

Reporting into the In Memory Manager, you’ll be an integral member of the wider Community and Events team who are committed to providing an excellent supporter experience.

About you

We are looking for a friendly, organised and personable individual with a strong administrative background. You’ll be confident at building relationships with supporters and internal stakeholders of all levels, with a keen interest in supporter care. You’ll have excellent multi-tasking skills, a great attention to detail and a helpful, flexible and collaborative approach to your work. Whilst in memory, community or event fundraising experience would be a bonus, it is essential for you to have a desire to work in in memory fundraising.

About us

We’re Breast Cancer Now, the charity that’s steered by world-class research and powered by life-changing care. We’re here for anyone affected by breast cancer, the whole way through, providing support for today and hope for the future.

We’re that trusted friend that people affected by breast cancer turn to for caring support when they need it most. The expert authority on breast cancer research who is making breakthroughs and driving forward progress. And a vehicle for change, acting now to make sure anyone affected by breast cancer gets the best possible treatment and care.

We believe that we can change the future of breast cancer and make sure that, by 2050, everyone diagnosed with the disease lives – and is supported to live well. But we need to act now.

Although the role is based in our London office, we are following a blended approach between office and home working with a minimum or two days per week in the office for full-time staff members. Should you have any queries with regards to this please contact us in the first instance.

Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.

Closing date Tuesday 9 November 2021 at 9:00am

Interview date Week commending 15 November 2021  

Second Interview date To be confirmed

About us

The Hospice Charity Partnership, formed of Birmingham St Mary’s and John Taylor Hospices, provides expert palliative and end of life care for people and their families living with life-limiting illnesses. We believe that all people in Birmingham should have access to the best specialist care and support – when, where and how they need it.

About the role

Are you a creative and innovative communicator with a good knowledge of PR, excellent written and verbal skills, and a talent for graphic design? If so, we have a fantastic opportunity for you to join our team as Communications & Marketing Officer!

This role will see you working as part of a small but busy team, delivering all hospice clinical and corporate marketing and communications activity. You will have excellent knowledge of social media platforms including Facebook, Twitter, LinkedIn and Instagram. You will be confident in email marketing and have experience of campaign management – including monitoring and analysing to report impact and drive future activity.

You will be a proactive communicator who takes the initiative, is able to prioritise and has a proven ability to meet tight deadlines. Reporting directly to the Head of Communications & Marketing, you will need to build and maintain good relationships with all internal stakeholders as well as develop relationships with external contacts from the local healthcare community, local press and media, and external suppliers.

With a solid background in copy creation, you’ll be responsible for sourcing and producing engaging and inspiring content to be shared across various internal and external channels, as well as working closely with your clinical and corporate colleagues to support them in sharing important messages to their audiences.

Experience in the non-profit sector is not essential, as we’ll provide a comprehensive induction programme and ongoing peer support.

For further information about this role please email Louise Allen, Head of Communications & Marketing.

Closing date: Monday 8th November 2021

Interview date: w/c 15th November 2021 

The Hospice Charity Partnership is committed to developing a dynamic and diverse workforce, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim.

About the Charity

The Anne Robson Trust vision is to ensure every person receives the support, comfort, and companionship they wish for at the end of their life.Since the outbreak of the Covid-19 pandemic ART has worked hard to continue to provide support to those at the end of life, and their families by supporting partner hospitals to set up and run teams of ‘end of life’ volunteers, setting up and running the Anne Robson Trust pre bereavement support Helpline, and delivering virtual training sessions and workshops.

Over the next five years we anticipate significant growth in service delivery which will need to be supported by growth in marketing and communications. An exciting moment to join our team.

Job Purpose

The Marketing & Communications Manager will lead on the strategic development and delivery of all communication and marketing activities in order to generate awareness of the charity and its work. The postholder will work closely with the Director of Operations and CEO to fulfil core charity communications.

We are looking for a proactive and well-organised Social Media Assistant to join our Digital Engagement team. You will be moderating our social channels, assisting with the creation scheduling of engaging content, and helping us report on our social media activity.

This role is regularly exposed to emotionally challenging material which can be upsetting. Samaritans provide a supportive and friendly environment where your wellbeing is a priority. We support our people through our Mental Health First Aid network, independent counselling support phoneline and support from a team of qualified psychotherapists, trained to support trauma.

• Full time / Perm
• £21,000 - £24,000 
• Based in Ewell (Surrey) with a mix of home working and office work
• We encourage flexible working, talk to us about your preferences

Key Responsibilities

• Closely monitor Samaritans’ social media channels and provide timely and appropriate responses where necessary, using Sprout Social
• Support the coordination of digital content distribution across all digital channels
• Work with the Social Media Manager to report on agreed performance metrics across our social media channels, using a mix of tools including Sprout Social, Google Analytics, dashthis, and Microsoft Excel

Skills & Experience

• Planning, creating, editing and proof-reading digital content
• Excellent digital copywriting skills
• Good understanding of digital marketing channels and techniques, and the ability to utilise these to best effect
• Experience handling incoming enquiries through social media
• Reporting on social media, digital marketing or communications activity
• Empathy with our audiences

At Samaritans, our vision is that fewer people die by suicide. We believe that suicide is preventable and that, together, we can make change that saves lives. 
Samaritans is needed now more than ever. We answer a call for help every seven seconds and need to be able to reach and connect with a diverse range of people. Whether it’s through our life-saving helpline service, innovative partnerships or impactful campaigns, we work towards our vision in many different ways and our communications need to reflect this. 

Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. We warmly welcome applications from a diverse range of backgrounds and experiences. 

The closing date for this role is Sunday 31st October. Full job description can be found on our website.

The role

You will ensure service enquiries are handled sensitively and efficiently, demonstrating excellent customer care skills via telephone, email and occasionally face to face. You will play a pivotal role in ensuring the smooth running of services includes Moving Forward courses, Living with Secondary Breast Cancer and Younger Women Together.

About you

You are enthusiastic, proactive and committed to providing excellent customer service. An experienced administrator, you will be organised and methodical as well possessing excellent working knowledge of IT systems, including working with databases.

Friendly and approachable, you will be able to quickly build effective connections with new people and have a sensitive approach and understanding of confidentiality appropriate for working with vulnerable people.

About us

We’re Breast Cancer Now, the charity that’s steered by world-class research and powered by life-changing care. We’re here for anyone affected by breast cancer, the whole way through, providing support for today and hope for the future.

We’re that trusted friend that people affected by breast cancer turn to for caring support when they need it most. The expert authority on breast cancer research who is making breakthroughs and driving forward progress. And a vehicle for change, acting now to make sure anyone affected by breast cancer gets the best possible treatment and care.

We believe that we can change the future of breast cancer and make sure that, by 2050, everyone diagnosed with the disease lives – and is supported to live well. But we need to act now.

Although the role is based in our Sheffield office, we are following a blended approach between office and home working with a minimum or two days per week in the office for full-time staff members. However, with this role being predominantly administration we do ask that the team attend the office more than two days where possible. Should you have any queries with regards to this please email us in the first instance, using the contact details provided within the apply button.

Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.

Closing date 9:00am on Tuesday 2 November 2021

Interview date Tuesday 9 November 2021 in our Sheffield office