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Salary: £44,075 starting salary (salary range will increase to max £47,181 via the length of service) per annum, Plus £4,324 Inner London Weighting if based in London. (pro rata where applicable).
Contract: Full-time fixed term basis for 12 months, to cover maternity leave. The substantive postholder can return at any time before the end of 12-month fixed term contract with sufficient notice.
Hours: Full-Time 35 hours per week (excluding lunch breaks)
Location: Any Refugee Action office – London, Manchester or Bradford. We will consider a UK-based hybrid working option.
About Refugee Action
Refugee Action exists to work with refugees and people seeking asylum who’ve survived some of the world’s worst regimes. We are a national charity with more than 40 years’ experience of empowering people to secure the protection and support that they need to live with dignity and respect and build a new life in the UK. We do this by providing expert advice and casework, building the capacity of partner organisations and campaigning on the policies that affect them.
To succeed in the role you will need to demonstrate:
· Proven ability to lead strategic digital content creation and understanding of the importance of emotional storytelling to successful fundraising and campaigning.
· Strong creative content development and strategy skills, including experience with Adobe Creative Software or similar (demonstrable video and image editing skills).
· Knowledge and experience of developing, delivering and managing specialised digital activism plans for campaigning.
· Knowledge and experience of campaigning and activism: knowledge of campaigning methods and tactics and a good understanding of what motivates people to take action.
· Commitment to removing barriers to power for people with lived experience, and commitment to anti-racist practices.
· Understanding of how the UK’s hostile refugee protection and asylum system impacts those affected by it.
· Strong understanding of how campaigning can achieve change and shift power.
· Strong understanding of the role of digital tactics in the development and execution of campaign and fundraising strategies.
· Extensive experience of developing strategic digital communications within a charity or not-for-profit organisation with the aim of digital mobilisation.
· Experience of developing and implementing digital acquisition strategies across various channels, with a view to increasing donations.
· Thorough understanding of the digital landscape, and emerging trends in web and social technology.
· Good knowledge of website content management systems and Engaging Networks or a similar platform.
· Understanding of branding and core design principles.
· Experience of leadership skills and understanding of how to motivate a team and support the development of direct reports.
· Ability to build good working relationships across teams within a culture of generous collaboration.
· Understanding of cultural diversity and the ability to work with people from a range of different cultures.
Those with lived experience as a refugee are particularly encouraged to apply
Closing date: 23:59 on 4th October 2026
Interviews: 14th October 2026 (on Zoom)
Refugee Action only operates in the UK, so all roles are UK-based, and you must have the right to work in the UK.
This role is not on the Shortage Occupation List. If you have permission to work that is restricted to the Shortage Occupation List, we will be unable to appoint you to this role.
You can find out which roles are on the shortage occupation list via these two links:
· Skilled Worker visa: shortage occupations
· Skilled Worker visa: shortage occupations for healthcare and education
We are currently campaigning for people seeking asylum to have the right to work in the UK, see our Lift the Ban campaign here.
Thank you!
Salary: £43,680
Location: Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.
For this role, we are looking for someone who is London based and can travel to central London at short notice to maximise content opportunities that arise. You will also be expected to come into the office at least one day a week - currently the External Affairs anchor day is on a Wednesday.
Contractually this role is London-based.
Benefits:
- 25 days in the first year, increasing to 27.5 days in the second year of service and 30 days in the third.
- Matched pension scheme up to 7% of salary
- Support for staff with caring responsibilities
- Family-friendly culture
How to Apply: CV and supporting statement - using Hospice UK’s supporting statement document – see below
Closing date for applications: Sunday 20 September at 23:59
Interview dates: Thursday 1 October and Friday 2 October. The first round of interviews will take place online via MS Teams.
We may send assessments and some questions to you in advance so that you can prepare. Let us know if you have any specific needs to be able to fully engage with the process.
Job Information
The Role
This is a new and exciting role for Hospice UK. As Content and Brand Manager you will play a key role bringing Hospice UK’s strategic priorities to life, delivering high-quality content that meets our audiences’ needs, drives engagement and tells a compelling story about our brand.
You will lead and drive an ambitious new content strategy for the organisation that brings coherence and dynamism to our communications, ensures clear and consistent messaging across our channels and seizes opportunities to be creative, adaptable and at the heart of sector debates. This will also include overseeing the performance and growth of our social media channels and presence.
Your work with also grow, promote and protect our brand, ensuring a strong visual identity, clear voice, and diverse and human-led content that reflects Hospice UK’s values.
The Team
You will work within the Communications team that sits within the wider External Affairs Directorate. We are around 20 in total, including 4 colleagues based in Wales, Scotland and Northern Ireland.
The Communications team includes colleagues working across content, social and digital, as well as partnership marketing and member communications.
You will work closely with a smaller team of 3 colleagues, our Senior Social Media Officer, Media and PR Manager and your line manager – our Senior Communications and Communications Manager. Together you will be involved in the big issues in hospice care, making sure Hospice UK is vocal, visible and leading the debate.
There is a strong collaborative and supportive culture across the External Affairs Department with lots of opportunity to exchange ideas, plan together and benefit from each other’s skills and expertise.
Working closely with our 200+ hospice members, we have a strong track record of securing strong media coverage and winning campaigns on their behalf, most notably over the two years by securing increased investment in hospices by governments in Westminster, Cardiff and Edinburgh.
But our work is not done. Hospices are under significant pressure and need both better government investment and continued public support. Our focus now is ensuring that hospices can meet ever increasing demand for their services, with well-funded and well-staffed hospices across the UK.
About You
You're a strategic and creative content professional who understands how powerful storytelling can drive engagement, influence audiences and deliver real impact.
You'll have experience developing and delivering ambitious content strategies, managing brands, and creating compelling content across digital channels. From shaping content pipelines and leading campaigns to overseeing brand identity and using data to optimise performance, you'll know how to turn insight into action.
We're looking for someone who is audience-focused, collaborative and innovative, with a strong understanding of digital trends, emerging technologies including AI, and the tools needed to create and measure high-performing content. You'll also be an experienced people manager, able to develop talent and foster a positive, high-performing team culture.
Most importantly, you'll share Hospice UK's values and be excited by the opportunity to shape our stories, strengthen our brand and amplify the impact of hospice care across the UK.
If you're excited by the prospect of leading our content strategy, shaping and strengthening our brand, and helping more people understand the impact of hospice care through powerful storytelling, we'd love to hear from you.
More information is available in the candidate information pack, which is available on our website to download.
Registered Charity
51 - 100
We represent and champion the community of 200+ hospices across the UK.
Thank you!
This is an exciting opportunity to join a well-known national charity at a time of significant ambition and growth. Working within a collaborative marketing team, you'll play a key role in shaping how the organisation is seen, understood and experienced by a wide range of audiences.
As Brand & Insight Manager, you'll be responsible for driving brand excellence across the organisation, ensuring every campaign, communication and touchpoint reflects a clear and consistent identity. You'll champion best practice, support teams across the business and help bring the brand to life in a way that inspires action, builds trust and deepens engagement.
Alongside brand management, you'll lead on audience insight, helping colleagues better understand their audiences and use insight to make smarter, more effective decisions. From developing brand assets and guidance to influencing strategic campaigns and supporting creative development, you'll be at the heart of some of the organisation's most important marketing activity.
This is a fantastic opportunity for someone who enjoys combining creativity with strategic thinking and is passionate about creating meaningful connections between organisations and their audiences.
What you'll be doing
- Acting as the guardian of a respected national brand, ensuring consistency across all channels and communications
- Supporting the ongoing development and evolution of the brand
- Building strong relationships with teams across the organisation to embed brand best practice
- Leading audience insight initiatives and championing data-led decision making
- Developing and maintaining brand assets, templates and guidelines
- Supporting the delivery of multi-channel campaigns and brand marketing activity
- Working closely with internal stakeholders, agencies and creative partners
- Leading brand reviews and identifying opportunities to strengthen impact and engagement
- Helping develop a culture of confident brand ambassadors across the organisation
You'll bring:
- Experience in brand management and brand marketing
- Excellent stakeholder management and relationship-building skills
- Strong project management skills with the ability to juggle multiple priorities
- Outstanding written communication and proofreading skills
- Experience working with agencies and external suppliers
- A strong understanding of audience insight and how it can drive better marketing outcomes
- Excellent attention to detail and a passion for maintaining high brand standards
- A proactive and collaborative approach, with the confidence to influence and advise colleagues at all levels
Closing date: 23rd September
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
