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The Role
The role of a programme coordinator is ensuring the smooth running of all student related events. This will include having a full understanding of all the SEO-London programmes; understanding the relevant industry that the programme supports; how these fits into the SEO-London organisation and using this knowledge to liaise with students and client/partner firms to run, organise and market successful events.
In turn this role will be responsible for using data to ensure the programme meets benchmark KPIs on attendance and demographics. In coordination with the programme manager will make recommendations for possible changes and ideas to further support the student experience. The role will also ensure a seamless and professional level of customer care to all students.
This role would be suited to individuals who are committed to SEO London mission, motivated to work with undergraduates and interested in learning about, and gaining experience in, charity management. We are looking for people who are passionate about representation and believe that background should not be a barrier to employment.
Responsibilities and Accountabilities
DAY TO DAY DELIVERY OF EVENTS
Responsible for the overall administration all student events, with specific responsibility to ensure student communication is exceptional. Including event management, student and partner communication and coordination of all the relevant stakeholders, along with posting roles on opportunities page and weekly newsletter
STUDENT MANAGEMENT & QUERY HANDLING
Responsible for the relationship management of the students - including the ability to understand needs, resolve issues and anticipating and creating a strong relationship on behalf of SEO-London
- Responsible for managing student query escalations and to identify where there are opportunities to improve communication, marketing, or the type of events
- Responsible for managing the programme inbox (where applicable)
- Responsible for identifying creative and innovative ways to connect, educate and train students.
- Provide oversight of cv support, screening, and recruitment preparation
- Responsible for attending campus events and representing SEO-London professionally with knowledge and enthusiasm
- Organise mentoring and buddying allocations
QUALITY ASSURANCE
Responsible for ensuring that all information relating to the events and student data is managed within the GDPR guidelines and is updated in Salesforce effectively for tracking purposes. Responsible for running reports to track and monitor events from the CRM
Person Specification
Skills and experience
We are looking for applicants who are:
- Looking to develop a career in charity and learn about charity programme management
- Motivated to work with undergraduates and enjoy interacting with large groups of people
- Have a working knowledge of the student lifecycle (both school and University)
- Strong understanding of employability skills required by students to be job market ready
You can showcase:
- Demonstrable communication and listening skills
- Ability to collaborate and work as part of a team
- Empathic approach to working with others
- A passion for our mission and the determination to help build the careers of others
You have some experience in some of the following skills or be willing to learn and develop them:
- Understanding or experience of marketing and comms
- Business writing skills
- Managing and analysing data
- Event coordination
- Good competency using Microsoft (Outlook, Word, Excel, PowerPoint, Teams)
- Strong organisation skills
Required qualifications
- University degree (any discipline), apprenticeship or relevant work or volunteering experience
Registered Charity
11 - 20
We are on a mission to prepare students from underrepresented backgrounds for career success through industry-specific education and training
Thank you!
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£32,461 per annum + excellent benefits
37.5 hours per week, part time and job share will be considered
Closing Date: 13th April 2026
We are looking for an extraordinary person to become the Service Coordinator of the friendly teams in our Mental Health Supported Living services which are located across Bristol and South Gloucestershire.
The successful Service Coordinator(s) will lead the team in enabling individuals with complex mental health needs to create their own developmental programme with the aim of progressing to further independent living. This will include supporting people to develop the strategies that underpin resilience, to learn the responsibilities of citizenship, to acquire practical living skills and establish themselves within the community of their choice.
You will be a creative and inspirational leader with great listening skills who will empower every individual in your team to be their best self at work. You will have an excellent understanding of person-centred approaches and be committed to proactively promoting the psychological and emotional well-being of those you support.
You will work closely with the 2 Service Managers and Service Coordinator who work in the Mental Health Supported Living division to maintain and develop each service as a high-quality provision for the people we are supporting. You will ensure all services remain compliant with the legislation that governs the sector while demonstrating and evidencing that both services provide excellent support for people.
Other responsibilities will include:
- Taking responsibility for the day to day running of the services which will include planning and managing the rota to ensure that people get the support they need when they need it.
- Guiding the team to co- write and review support and risk management plans, ensuring that the people we support are at the centre of the process.
- Supervising staff, providing regular one to supervisions, organising team meetings, identifying and maximizing opportunities to develop the skills of each individual in the team and ensuring that their training is up to date.
- Participating in referrals and assessments for the service.
- Working within a set budget and monitoring expenditure as appropriate.
- Providing “hands-on” and direct support for the people we support
The successful candidate will:
- Have strong leadership skills, ideally with some management experience.
- Be organised and practical, able to manage your time prioritise work in accordance with the imperatives of the service.
- Be competent in using IT applications, such as rota planning systems, or be able to learn these swiftly.
- Have experience of working in mental health, particularly working with people who have complex mental health needs.
- Be confident in responding to people who are experiencing acute mental illness, in dynamic risk management and developing escalation plans to ensure that people receive the support that they need.
- Have knowledge of mental health systems, processes and best practice with experience of working with trauma informed approaches.
- Be able to work across 7 days and be able to work a variety of shift patterns
Here at Milestones Trust, we recognise that without the hard work, commitment and passion of our staff, we wouldn’t be the charity we are today. That’s why we are committed to rewarding you with a competitive pay and benefits package:
- 34 days’ annual leave, including recognised public holidays
- Learning and development to support your career growth
- Nationally recognised qualifications, from entry‑level care to management
- Flexible working, with rotas provided in advance
- Occupational Sick Pay after two years, increasing with service
- Health Cash Plan after probation, offering at least £695 cashback for health treatments (dental, optical, therapies, maternity/paternity, prescriptions)
- Enhanced maternity and paternity pay
- Free enhanced DBS check
- Dayforce Wallet, giving you access to your earnings before payday
- Employee referral scheme with financial rewards
- Employee Assistance Programme from day one, offering confidential 24/7 support
- Company pension scheme to help grow your retirement savings
We pride ourselves with being able to offer staff opportunities to develop and progress their careers within the Trust
Registered Charity
More than 1000
Milestones Trust supports adults with learning disabilities and mental health needs to live their best lives.
The client requests no contact from agencies or media sales.