The job of a Save the Children's UK CRM Business Analyst is stretching and fulfilling.

• Do you have experience in developing and improving CRM systems?
• Do you have experience working in an agile environment?
• Do you have experience of designing customer journeys?
• Do you have strong relationship and stakeholder management experience?
• Are you motivated by our vision of creating a world where every child doesn't just survive, but thrives, and can go on to change the world?

If the answers to these questions are yes, we would love to hear from you!

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

Job Purpose

Reporting directly to the Head of Business Architecture and Analysis and the Scrum Product Owner, the Business Analyst is responsible for creating a clear strategic direction that will deliver capabilities on our CRM system.

The Business Analyst will be tasked with driving process changes as well as collaborating with stakeholders and other groups to deliver solutions. Key duties will include performing detailed requirements analysis, documenting processes, and performing some user acceptance testing.

This role will mainly be working within a scrum focusing on improving CRM (Customer Relationship Management) capability but may be asked to work on other projects. The Business Analyst will work alongside key stakeholders to understand and prioritise their requirements and be able to translate these to technical teams.

As a rights-based organisation, we are committed to anti-racism and actively opposed systemic oppression of any form. The Supply Chain Manager will support commitment to celebrate diversity, challenge inequality, and build an inclusive environment for every one of our employees so we can better represent the children we protect.

Main Accountabilities

The Business Analyst will play a key role in delivering the Save the Children UK by:

• Investigating operational requirements, problems, and opportunities. Seeking effective business solutions to improve the way the CRM is currently being used to manage client relationships and improve the capability
• Defining user requirements using appropriate elicitation and documentation methodologies, work with the business to prioritise these requirements and ensure they are managed appropriately
• Working with developers, the product owner and the scrum master to provide input into, daily scrum calls, sprint planning and retrospective meetings
• Working with business users and testers to define acceptance criteria, providing appropriate guidance
• Preparing business cases which define potential benefits and associated business risks. Ensuring that the business and organisational implications of the solution are properly modelled and thought through
• Occasionally managing small to medium-scale projects which do not require a full-time project manager

Person Profile

Experience

• Experience in the production of formal technical documentation (e.g. user requirements, functional specifications, process workflows, project initiation documents, feasibility studies and business cases)
• Experience modelling business processes using a variety of tools or techniques
• Demonstrable experience in development and improvement of CRM systems
• Agile Project Management, Agile Business Analyst qualification, or considerable experience working in an agile environment
• Demonstrable experience of Agile development and delivery approaches

Abilities

• Ability to build and maintain relationships with stakeholders at a variety of levels
• Ability to foster confidence in proposals through demonstrable knowledge of own subject area and business-related technology
• Ability to work in a collaborative and participative to achieve and maintain customer satisfaction
• Ability to flex and adapt to changing environments, and to work effectively and efficiently whilst remaining focussed on delivery
• Ability to work under own initiative, taking responsibility for making decisions as required, and managing own workload to consistently deliver high quality results
• Ability to think laterally, and with strong analytical and numerate skills

Aptitude

• A demonstrable commitment to the principles of diversity and inclusion and their practical application and integration in the work environment
• A resilient, clear and decisive decision-making approach which is allied to a consultative and collaborative management style
• A commitment to Save the Children UK's aims and core values of accountability, ambition, collaboration, creativity, and integrity

Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.

One Million Mentors’ aim is to ensure that every young person in the country has access to a trained mentor as they transition into adulthood. We believe that facilitating and investing in mentors will help to address the skills gap agenda and improve social cohesion.

This is an exciting opportunity for someone looking to work in a small startup and be part of an exciting transformation to a digital first approach at 1MM. Our work is underpinned by technology and we are looking for someone to drive this forward working across the organisation to improve our systems and scale up our offer. The person joining 1MM will need to be passionate about our work and equally, about how we can use technology to positively impact the lives of many young people and volunteers alike.

The Low Code Developer will be the lead person to maintain current systems and design, implement and run new solutions.

This is a full time role offered in either London, Greater Manchester, West Midlands or Cardiff, on a one year fixed-term contract, continuing subject to funding.

For full information about the role (including complete job description; frequency of work and rate of pay), please see our job pack attached.

Application is made by submitting a CV and personalised Cover Letter: - CV should be tailored to demonstrate how you meet the competencies - Cover Letter should refer to two competencies where you are particularly strong. The Cover Letter should also detail why you are interested in the role, why you want to work for One Million Mentors, and how your values match those of our own. The Cover letter should be no more than 2 pages of A4. We will not be accepting applications without a Cover Letter.

Location: Flexible within England & Wales

Department: Customer Journey

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

At this time of national crisis, your skills are needed more than ever. Citizens Advice are looking for a senior user researcher to join our mission and help the most vulnerable.

In these unprecedented times, Citizens Advice are at the frontline of helping people to face the challenges presented by the coronavirus pandemic. Our digital services are seeing record-breaking demand, with 2.2 million people seeking advice from our website. Our teams are working hard to provide the best advice for people in difficult situations. We’re responding rapidly to people’s changing needs, and helping those who need us most.

Citizens Advice is focused on delivering better services using the best technology and design, all informed by people’s needs. Our team’s mission is to understand people’s problems and provide accessible support to meet their needs through multi-channel products and services.

The Role
We’re looking for an experienced Senior User Researcher to lead our user research strategy and activities across a service or product. You’ll spend your time working with our project teams to deliver new end to end services, as well as championing user centred design across the programme. 

You will be passionate about helping organisations to understand and design for user needs, and working with content designers, service designers and developers to use research insights and ensure user needs are met. 

As a senior user researcher at Citizens Advice, you’ll be passionate about using data and research to help your team design products and services that work across multiple channels, devices, browsers and platforms. You’ll be an active member of the user research team; contributing to high-quality research, managing and mentoring more junior researchers, sharing your skills and learning from others.

You’re comfortable leading user research strategies in a complex environment using a range of qualitative and quantitative methodologies.

We're looking for someone passionate about using research to understand complex problems and ensure we design services that meet the needs of the most vulnerable. Our products will impact people’s everyday lives. It’s an exciting thing to be part of. We need you.

To apply, please submit your CV and cover letter outlining how you meet the essential criteria described in the person specification. If you have a portfolio or examples of work, please include links to them as well. 

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.

The job of a Save the Children's UK Data Import and Integrity Executive is varied and fulfilling.

• Are you confident in using SQL and MS Access?
• Do you have a good understanding of and experience in relational databases?
• Do you have thorough attention to detail, ensuring complete accuracy, even when under pressure?
• Are you motivated by our vision of creating a world where every child doesn't just survive, but thrives, and can go on to change the world?

If the answers to these questions are yes, we would love to hear from you!

About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

Job Purpose
As Data Import and Integrity Executive, you will play a key role in ensuring supporter's donation & personal data are processed with speed, accuracy & compliantly. You will be part of a dedicated team that ensures all the data that drives our Fundraising and Advocacy income streams is imported to schedule and with total accuracy. You will support the drive to improve data integrity within the CARENG database, helping to identify root causes of issues and supporting the development of robust solutions to improve this area.

This role will give you the opportunity to directly impact the fund services delivered to our children and with a personalised development plan, you will be supported to evolve in the career you want. 

Key accountabilities:

• Managing the process of uploading data onto the CARENG database so that all supporter transactions, contact details, preferences and other data are continually updated and always accurate, meeting set targets to ensure visibility to the teams within Fundraising & Marketing of the performance/status of imports
• Supporting the development of robust processes that drive improvements in data integrity ensuring improved reliability of the data held on CARENG
• Ensuring compliance with all relevant laws, e.g. true and proper capture of Data Protection preferences, correct capture of Gift Aid Declarations
• Working with key suppliers and internal account managers to ensure they deliver the services promised, with the efficient and timely transfer of data to agreed protocols
• Supporting the development of the CARENG database to meet the continually evolving needs of the user, including the testing of any database upgrades
• Supporting the development of processes for new products including: sense-checking Import briefs, scoping out requirements and devising processes for the accurate and timely import of data to meet both fundraiser and supporter expectations
• Ensuring all business rules and processes, including user guides, are thoroughly documented and signed off by the business
• Supporting the work to identify improvements to processes that exploit opportunities for increased efficiencies and automation using Talend, our ETL automation software, helping to reduce the need for manual intervention as much as possible
• Working closely with colleagues in the wider Supporter Data and Operations Department to provide coherent, practical and valuable support to internal clients
• Running, as required, selections & extracts from the CARENG database following predefined processes
• Provide front end CARENG training for Fundraisers.

Essential Technical Skills:

• Good understanding of and experience in using relational databases
• Thorough attention to detail, ensuring complete accuracy, even when under pressure
• Experience and skill at managing, developing and communicating data protocols, file transfer arrangements and data integrity
• Excellent and proven communicator with the confidence to explain technical issues in a simple and engaging manner to a wide range of audiences, through a variety of means
• Strong problem solver, able to deliver innovative and effective solutions
• Resourceful at managing own time, especially balancing routine work with more complex projects to ensure everything is completed to schedule with total accuracy
• Strong numeric and verbal reasoning skills
• Experience using the CARENG database and Talend software (desirable)
• Expertise in managing large scale imports
• Confident in using SQL
• Confident in using MS Access.

Personal Skills:

• Strong and collaborative team player
• Proactive, resourceful and flexible with the ability to prioritise heavy workloads to meet tight deadlines.

Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.