Business analyst jobs in South bank, greater london
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CRM Business Analyst
Permanent. Full Time. Hybrid working (minimum of 2 days per week in the office)
Location: This role can be based in any of our UK offices - Cardiff, Edinburgh, London, Warrington
Salary: £41,783 per year for Cardiff, Edinburgh, Warrington. £46,666 per year for London (including London allowance)
About us
Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.
We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.
About the role
Reporting in to the Supporter Data Manager, the CRM Business Analyst will drive continuous improvement of the CRM solution through business analysis and automated testing, working collaboratively with the Supporter Data Manager and CRM Technical Lead to optimise efficiency and functionality.
The post-holder will engage with stakeholders and deliver strategic insights into As-Is and To-Be process models, data structures, and interdependencies, translating findings into concise agile requirements that enhance operational effectiveness.
Some of the main responsibilities of the CRM Business Analyst include:
- Proactively identify opportunities to optimise CRM system and articulate proposed solutions to the Supporter Data Manager and wide business users.
- Implement best-practice Business Analysis processes, tools, and methodologies to strengthen capability and drive meaningful change.
- Act as a mentor empowering and upskilling team members, embedding best practice business analysis and fostering a culture of innovation and continuous learning.
- Critically evaluate risks through the requirements gathering process, collaborating with teams to develop effective solutions that ensure project success.
- Ensure the accurate translation of business requirements into actionable specifications, prioritising high-impact initiatives that enhance operational efficiency. • Provide key input and support for the continuous improvement of the Agile development process (SCRUM) by actively engaging in all ceremonies.
- Identify opportunities for how Dynamics365 can enable and improve business processes, ensuring technology solutions align with strategic objectives.
- Ensure Jira tickets are regularly updated to reflect accurate project progress.
- Extract and analyse data from multiple sources, applying SQL and other analytical techniques to inform decision-making. Build, configure, and execute automated test scripts to optimise performance and mitigate risks.
- Analyse and develop reporting requirements, providing key insights that strengthen the organisation’s business intelligence architecture.
About you
Who we are looking for:
Essential:
- Significant experience or professional qualification in Business Analysis.
- Demonstrable experience as a Business Analyst covering Agile requirements gathering and specification, data modelling and mapping, process re-engineering, and reporting.
- Developed communication skills, both verbal and written.
- Comfortable working with different stakeholder groups.
- Experience of applying industry standard process mapping techniques (e.g. BPMN, UML) to support process re-engineering.
- Experience of configuring and supporting the development of Dynamics365 CRM solutions.
- Experience of using automated testing tools such as EasyRepro.
- Creating end-user acceptance testing scripts, supporting the UAT process. Using SQL to extract data required to undertake analysis and investigation activities.
- Highly developed knowledge of Dynamics365 entity architecture.
- Applying different risk management techniques.
- Highly developed working knowledge of Jira.
- Excellent working knowledge of Microsoft Visio or other process mapping tools.
Desirable:
- Professional qualification in testing and experience of applying different test frameworks.
- Experience of Azure specific application development.
- Experience of writing technical documentation.
- Configuring and managing SharePoint sites.
Further information
At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.
We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.
We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity.
All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.
The client requests no contact from agencies or media sales.
Thank you!
Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.
We are looking for a data analyst who will be working within the health intelligence function to lead programmes of work and manage projects to better understand the UK population with Musculoskeletal (MSK) conditions to inform the direction of Arthritis UK's ambitions, strategy, policy and services work.
Our UK Advocacy and Health Intelligence department are responsible for developing and implementing our ambitious evidence-based policy and influencing strategy so that people with arthritis can access the treatment and support they need to live the lives they choose.
About the role
About you
If your knowledge, skills and experience include the following then we would love to hear from you:
- Able to demonstrate sound knowledge and experience in applying epidemiological research methods and health metrics (such as incidence and prevalence).
- Experience of drawing insights from multiple sets of health-related data and information systems, and large-scale data sets for policy, quality improvement or research purposes.
- Strong experience with statistical software including building automated analytical processes and creating data visualisations (e.g. using R, python, PowerBI, Tableau).
- Educated to degree level in a scientific or health science discipline.
- Ability to interpret, present and communicate complex data in accessible lay terms, including producing data-rich reports and/or dashboards for a range of technical and generalist audiences.
- Project management and organisational ability, including being able to prioritise activities and independently manage own workload that includes multiple concurrent projects.
*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.
The client requests no contact from agencies or media sales.
Thank you!
The Business Analyst sits within the Member Association Development and Impact Division as a central operator in the divisional data management and analytics. The role works across teams and is a connector and collaborator with regional offices. This position bridges data analysis, project management, and stakeholder communication - translating complex data into clear visualisations and insights that help support strategic decision-making within the Secretariat.
The role works most closely with the Strategy Director and the Head of Portfolio Management, and collaborates regularly with the Research & Partnerships Senior Advisor and the Performance Senior Advisor. It also involves sustained engagement with Architects of Cooperation (AOCs), Business Analysts across the network, and external consultants, and the overall Division Director.
This is a varied and evolving role suited to someone who copes well with ambiguity and complexity, and who enjoys working with people of all different cultures and backgrounds; someone who is proactive in problem solving, and confident working across data, project management, and communication functions.
Registered Charity
101 - 500
to lead a global civil society movement providing and enabling sexual and reproductive health (SRH) services, championing SRHR for all.
The client requests no contact from agencies or media sales.